ADT Security Services

I signed a yr contract under the understanding that I would pay only a certain amount for years however over the year periods they kept going up
When I started my service I was paying $40-dollars per month by the end of my contract I was paying $53-$dollarsMy contract doesn't state how much I am suppose to pay for the three years but I was under the understanding that it would be the same every monthI faxed a letter to cancel service and they called my husband and talked him in to keeping the service for per month this was in November, however when I received my bank statement that had November charges I was charged $53.?? and he called them back and they stated that it would be $the next month however when I received (1-28-16) my bank statement with December charges they charged me $55.?? On 1-30-my husband called them to cancel service and they would not let him due to the account not being in his nameSo I called them and told them to cancel service an

ADT scammed my husband into a year contract when we moved
My husband called adt to inform them we were relocatingWe were then informed of an early term fee and were told the only way to avoid paying was to sign up at our new houseMy husband was not sure about this so we spoke about it and called back to schedule an appointmentWe were under the impression that that we would be fulfilling our original contract to avoid the feeThe installer came and once complete had my husband sign a year agree and that was all he could do or pay a $fee to terminateMy husband signedI do a bit of research about this because I felt like we were pushed into extending and come to find out our fee would be waived if the new owners signed up, which they didWell then we get an ETF bill in the mail for $My husband called complaining stating we even have the service in our new homeHe then confirmed the owners of our last house did sign meaning we didn't have to sign for this house

Poor customer service, not helpful at all Lack of concern for my safety!
On April 18th, I called ADT to get help moving the contract over to my name rather than my husband, as we are in the divorce process He is a violent man, and has TRO's & an FRO on him from me I needed my alarms changed & the code They helped me change the code & verbal password, took down all of my info & sent me a RIDER contract to sign, which I did & sent out last week My appt is for today, 5/5/16, and they called my soon to be ex-husband yesterday to confirm the appt which I didn't want them to do b/c he already tried to come in the house last Tuesday when I was at work, 4/26/& they know this b/c apparently they called me first I am upset b/c why would they call him to confirm the appt after I explained my domestic situation to them? I called this a.mto complain & Allison did nothing for me except tell me that they had my husband's number as the main contact & she didn't have the RIDER a

Upon moving I requested the same security system at my new locationUpon arrival they installed a different system and refuse to correct the issue
January I moved into my new home and upon arrival I was guaranteed that I would have the same system installed as my previous home(Safe Watch 3000) My current home has no landline or cable connections; which limits me to only having satellite internetI was informed by the ADT Tech installing my security system that it would function with satellite internet and would not affect my bandwidth or data capI asked the ADT Tech as to why I wasn't getting the Safe Watch and the Tech stated that ADT no longer supports or installs the system in homesI signed the contract believing that the current system I have would function as explained by the ADT TechAfter sometime I started noticing that all my bandwidth was being drained by the new systemI ended up disconnecting the ADT system from my satellite internet due to my bill bei

I have been a customer of ADT for years I have been very disappointed in their customer service and alarm response over the last year My system is not working properly and I have had technicians out multiple times with no success resulting in alarms ADT just continues to send out new technicians with no problem solution In addition a recent alarm resulted in ADT calling the police despite being told not to call the police and a failure to contact the "contact" persons on their list after no answer on the second call Finally, they hold you hostage with their contracts...in order to terminate service I would have to buy out the contractmonths at over $ I do plan to terminate the plan next year and would recommend anyone using this company think twice about it....the company has grown too large, lacks sufficient training of staff (including addressing disabilities such as hearing), and fails to follow their own procedures

Customer service is terrible Service techs arrive without their own ladders and have to use yours The Office of Executive Customer Relations, particularly *** *** doesn't return emails or phone calls If you're a customer, switch If you're not a customer, don't become one You're just a number to them

Closing takes days from date of call for closing, resulting is additional charges and loss of refund
Even though the call was made to cancel the service and the information provided in the original call states days for cancellation, the actual process gets stretched out for days from the day of call, resulting in loss of refund or potentially even more billing

ADT owes me refunds in the amount each even after I called the billing department,they charged my debit account again for $!!
I am suprised that adt a company of that size charged me times especially the 2nd time without my consent,does their CEO knows what the employees are doing to their customers ? I want my money refunded to me Immediately and not in ten business days from the date on the original charge

ADT contacted me in January of regarding my account XXXXXXXX for being delinquent in payment I contacted ADT in March of concerning the delinquency in payment and faulty equipment The faulty equipment issue was not resolved therefore I refused to make payment In August of 2015, ADT contacted me again for delinquent payment I agreed to make a final payment because they refused to fix the faulty equipment In January of 2016, ADT contacted me again to make a payment for services they failed to provide ADT should have known the equipment was not working therefore the bill for service was/is invalid ADT continues to send the account to collections for payment I refuse to pay for services not provided after I attempted to rectify the service issue
Product_Or_Service: ADT SECURITY SERVICES
Account_Number: XXXXXXXX

I am in Minneapolis and cannot find a lsiting for ADTSays this one is closest office so here goesI signed a contract with ADT and they are now telling me they are going to raise my rate even though the contract is not up yetWhen I told them I was going to quit paying they said I would be liable for the balance of the contract which is around $I am filing a complaint with the attorney general of the state of MinnesotaI'm doneThis is the worst business I have ever dealt with

HOW DOES THIS COMPANY HAVE an A+ rating when over reviwers give it a one starMany, including myself would give it zero if that was an option
I regrettably called ADT in February of
I received a card in the mail with a promotional offerThe amount was only available if I did not want a guarantee that the product would work
The bigger issue is that I was overbilled from the first month
In trying to resolve the problem I learned how poor their customer service is
I also learned that a company called Defender installed my alarm
I started getting billed by Defender & ADTOne month I was billed over $
Again , trying to resolve this was a nightmareCustomer Service is AWFUL!!!!
Someone from ADT corporate came to my home because of the issues I was having
*** *** was the repHe assured me he was switching my account back to ADT ( I never knew I wasn't using ADT He said read the fine printI still had the original protional card from ADTI gave it to him to readHe couldn't read itHe was approxyears old.)
I continued to have overcharges*** couldn't help meHe said his manager would contact meNever did!!! Had more issuesI received another crazy billI called the number on the billThey told me I had the wrong #I said I'm calling the number on the bill...after minutes...it was more confusion between ADT & Defender The rep assures me it's cleared up
That was in September This week I receive a bill from a collection agency for over $ from DefenderMy bill has been paid & actually over paid since the first month.I will have to spend more time on the phone trying to correct thisI wanted an alarm for peace of mind ...instead...My ALARM COMPANY is ROBBING meThis is the most bizarre company I have ever dealt withI have advised my neighbors & our community website & anyone that brings up getting an alarm to look elsewhereI am advising them to check this website an read the reviewsAlso Yelp...no positive reviews How can a nationally recognized company be such a disaster!!

company set up equipment that did not provide the service that it was suppose toOur home was invaded while we were home and there is no video feed
We pay for ADT so incase of robbery we have video proofWe had invasion and there is no video feed now ADT wants us to pay to get out of contract even though the service that they promised was not recieved

*** *** is the ADT repI was under the impression I was paying $50, not $500, to have cameras and equipment installed at my shop
*** *** forwarded me a contractI was and still am extremely busyThis is our first year in businessI thought I was being charged $to have two cameras installed, along with an alarm system and was going to be billed roughly $every monthI never sat down with *** to discuss anything in detailI was emailed the contract and did not understand what was included in the contractI just started losing my eye-vision, but I was quick to sign on 8/3/because we were open for business and thought I was paying $for installationThe cameras failed to capture two shop lifters in my shopThey made off with an *** computer worth $The alarm system triggered an entry late at night and the police arrived at the shopI had to pay LAPD $for a alarmI asked if I could return the cameras and equipment on or before

NO reliable costumer serviceDO not want to help the costumer, want to take your money, deceiving while giving information In my experience the costumer service did not delivered accurate information and affected my decision and I will end up paying lots more Military family, PCS verbal orders, not physical copyIs messed upVery disappointedDO NOT recommend ADT

Alarm was triggered in MarchADT cannot resolve issue and want me to pay for a service that I do not have, the equipment was taken down & not working
Account number XXXXXXXXX
I was awaken to call from ADT in March regarding an alert/alarm that was triggered in the store At am, I got out of my bed to travel 25+ miles to the business location I was told by the ADT representative that I would need to go to the store to turn it offUpon my arrival, there was a screeching piercing soundI called ADT to get direction on how to turn off the alert/alarmTo my dismay this could not be resolved by their staff! They tried to troubleshoot this issue to no availAfter troubleshooting with ADT on the phone for about 30-minutes during the dawn of the morning, the incompetent employee on the phone seemed to get frustrated and had the gall to ask me to LISTEN to herShe could not, after multiple attempts resolve the situation As a result, myself and the other manager removed the e

We entered into a service contract with ADT approximately years ago for our ** homeOctober of we purchased a new home in ** and called to have our system movedThe local company came and charged us $to move the system to the new locationAFTER the installation they told us we HAD so sign a new year contractThe tech said that the new contract voided out our old contract at our previous addressMy husband was caught off guard and signed after some discussion with the technicianThe next day, per federal law, we called and canceled the contractWe were told we were no longer under service and we had a balanceAlmost months later we get a bill from ADT for almost $700!!! They say we are still obligated under the old contractWe told them what the tech had said and were told their legal department would get in touch with usA month later when the next bill came, we called againWe got the same story and were sent from rep to repWhen we left messages most time

SALES REPRESENTATIVES LIE ABOUT CANCELLATION FEES
I PURCHASED THE ADT SECURITY FROM ONE OF THEIR SALES REPS THAT CAME TO MY HOUSEI ASKED HIM MULTIPLE TIMES, POINT BLANK, ARE THERE ANY FEE'S WHATSOEVER ASSOCIATED WITH CANCELLING MY SERVICEHE REPLIED "AS LONG AS YOU KEEP YOUR SERVICE FOR A YEAR, ADT WILL HAVE ENOUGH TIME TO RECOVER THEIR COSTS AND THERE WILL BE NO CANCELLATION FEE."
I CALLED TO CANCEL AND THE RUDE SALES REP TOLD ME IT WOULD COST OVER DOLLARS TO TERMINATETHEY ALSO TOLD ME THAT I CANNOT SUSPEND MY ACCOUNT, EVEN IF I DO NOT LIVE AT THAT RESIDENCE ANYMORE AND THAT I WOULD HAVE TO TRANSFER IT SOMEWHERE ELSEI WAS STAYING WITH FAMILY AND WOULD BE MOVING SHORTLY SO THERE IS NO POINT IN ME TRANSFERRING UNTIL I FIND ANOTHER PLACETHEY STILL WOULDN'T SUSPEND MY ACCOUNTWHEN I ASKED TO SPEAK TO A MANAGER, I GOT THE RUN AROUNDTHEY WOULD NOT TELL ME THE REPS NAME, THEY SAID THEY WOULD HAVE HIS SUPERVISOR CONTACT MEIT HAS BEEN OVER ALMOST A MONTH AND NO ONE HAS C

I am moving and upon calling ADT to cancel my service, I was told I will be forced to pay 75% of the remaining contract fees, which amounts to $ I cannot transfer the system to the place I'm moving, so I have to choice but to pay the exorbitant fees or have debt collectors hounding me and my credit score lowered by refusing to pay Unethical and despicable I will never again deal with this company And with only positive reviews and negative reviews I'm amazed this company could have an A+ rating Shame on you Revdex.com

I signed up for security with ADT because I thought it was a big, secure, stable, honest businessThey are lying and deceiving so much my head is spinningI owe them money for equipment they put in my house in JulyI stopped paying because the devious accounting resulted in my getting little or no benefit for parting with my hard-earned moneyI started off paying $(within a few cents) a monthThough it was a very high monthly fee, within a couple months they raised it to $On Febwhen I discussed it with Shawn at X-XXX-XXX-XXXX, he said over and over there was no increase though I was looking right at it! This deviousness and oily accounting and lying to me over the phone I can't deal with it Furthermore when I purchased it ADt sold me an inappropriate product after I told him I don't want to deal with a computer; I'm just not good enough at itI want a bill in the mailShawn contradicted himself in the same sentence, saying they never raise the price in the fi

I purchased service with the company over a year ago, and they never finished the installation of the original agreed upon contract
When I purchased the contract I was told I'd receive the smoke detector, window sensors, door sensors and a glass break sensorWhen the technician came to my house, he didn't have any glass break sensors with himI was told when he got the sensors back in stock, he would arrange to come back out and install itStill a year later, I have seen nobody and every time I call over to ADT, I'm transferred to an outside company who keeps me on hold for up to minutes at a timeI was told once that a service technician would come to my house on a Saturday between 8am and 12pm, so I waited at home and WASTED an entire half of a Saturday waiting for someone to show up that never came outWhen I called back to inquire I was told "we don't show any record of that being scheduled." When I called and told them I wanted to cancel, they told me I had to speak