ADT Security Services

Did not cancel service, charged cancellation fee, receiving collection calls
I recently moved into a new house and moved my ADT service ADT came out and installed new equipment in my house Even though I did not cancel my service I was charged a $fee I spoke to two different agents yesterday who assured me this was corrected however I am now receiving collections calls from ADT (just received my 2nd one) I have been told with each collection call that I will not be receiving further calls however they continue to call me I don't know how much clearer I can make this: I DID NOT CANCEL MY SERVICE THEREFORE I SHOULD NOT HAVE BEEN CHARGED A CANCELLATION FEE

Customer service is terrible Service techs arrive without their own ladders and have to use yours The Office of Executive Customer Relations, particularly *** *** doesn't return emails or phone calls If you're a customer, switch If you're not a customer, don't become one You're just a number to them

Installed fire system caused violation of local fire ordinances and future additional expenses
Approximately years ago I had a problem with the existing fire system in my house and wanted to change companies I contacted ADT, who told me they do not service systems they did not install and recommend a wireless fire and burglar systemI agreed and had this installed They left the existing wired smoke detectors in place without telling me this would be a violation of the existing fire code This act of irresponsibility has cost me many hundreds of dollars to rectify, so I can sell my house

Adt customer service has refused to return my calls,and everytime I called wanted more money and new contract
On March I signed a contract with Adt for years.I explained that I lived in unit of the same property and that unit was under construction where I will be movingin couple of months.the sales associate agreed that I would get free move and free camara once I get moved to unit in the same building.I had equipment installed at the residence unit once the unit 3was done I called to move my services.the new associate told me on Sept over the phone that I need to pay $for a move and that I will not get the camera for free.I asked if he could have a manager call me to verify with recorded phone call that I was promised the free move and he said that someone will call me in next buisness dayI called back on Sep only to find out that no such thing was written in my report and that my sistem was in unit 3.I explained it was in unit The lady ov

ADT Security Services demanding I pay a contract I never signed
Please, Please, Please, I am desperate I am in my 80's and as of February widowed I must sell my house due to financesWhen I called to cancel ADT Security Services for my house they insisted that I have to pay through the contract period, an amount of $ I NEVER signed a contact They sent a form for forged signature and I sent a notarized signature which does not match the contact they insist I signedThey refused the facts and are sending me to collections I have no one to turn to except lawyers who I cannot afford Can anyone please hep me? Can anyone help?
I called their XXX XXX-XXXX corporate # in *** ** and sent all they requestedCustomer #XXXXXXXXX

ADT scammed my husband into a year contract when we moved
My husband called adt to inform them we were relocatingWe were then informed of an early term fee and were told the only way to avoid paying was to sign up at our new houseMy husband was not sure about this so we spoke about it and called back to schedule an appointmentWe were under the impression that that we would be fulfilling our original contract to avoid the feeThe installer came and once complete had my husband sign a year agree and that was all he could do or pay a $fee to terminateMy husband signedI do a bit of research about this because I felt like we were pushed into extending and come to find out our fee would be waived if the new owners signed up, which they didWell then we get an ETF bill in the mail for $My husband called complaining stating we even have the service in our new homeHe then confirmed the owners of our last house did sign meaning we didn't have to sign for this house

NO reliable costumer serviceDO not want to help the costumer, want to take your money, deceiving while giving information In my experience the costumer service did not delivered accurate information and affected my decision and I will end up paying lots more Military family, PCS verbal orders, not physical copyIs messed upVery disappointedDO NOT recommend ADT

I am write this review of this company for being deceptive pricing of this their servicesI was told that their service will cost $dollars a month, and it became nearly $a monthThey told me in person that the equipment was going to cost $In the fine print, it became payment of $totaling $By doing so, this company is raising costs by hiding it in small detailsOnce you realize you see the next payment, and call the company, you are over the ability to return equipment forcing you to pay costs that you had no ability to adjust cost and decided if the costs was really neededA person getting a service needs to total clearly the costs being charge to them, and not hidden in fine print

DON'T USE ADT! IF YOU SELL YOU HOUSE YOUR CONTRACT KEEPS GOING ON SERVICES THAT THERE NOT PROVIDING

The BBC is as big a scam as ADT Security isnegative reviews yet they have an A+ rating because ADT pays an annual fee for a ratingThe *** that sold my alarm system to me stated over and over again how it was a YEAR CONTRACT at the end of which I would own the equipmentThey keep raising my rates and when I called to cancel I discovered that I actually have a year contractLying, thieving ***sI will cancel on Oct7th and that will be the last of my money that I'll allow ADT to steal from meCon Artists and ***!!!!!

ADT was not up front with other fees.Asked the installer several times if there were other fees and was told there was not.Called ADT and was told "You should have read your contract".I don't know anyone who reads the fine print in a contract.Rep says "sign here" you trust him and sign.Big mistake.Not a good way to do business.Be truthful in representing your product and fees

ADT contacted me in January of regarding my account XXXXXXXX for being delinquent in payment I contacted ADT in March of concerning the delinquency in payment and faulty equipment The faulty equipment issue was not resolved therefore I refused to make payment In August of 2015, ADT contacted me again for delinquent payment I agreed to make a final payment because they refused to fix the faulty equipment In January of 2016, ADT contacted me again to make a payment for services they failed to provide ADT should have known the equipment was not working therefore the bill for service was/is invalid ADT continues to send the account to collections for payment I refuse to pay for services not provided after I attempted to rectify the service issue
Product_Or_Service: ADT SECURITY SERVICES
Account_Number: XXXXXXXX

ADT owes me refunds in the amount each even after I called the billing department,they charged my debit account again for $!!
I am suprised that adt a company of that size charged me times especially the 2nd time without my consent,does their CEO knows what the employees are doing to their customers ? I want my money refunded to me Immediately and not in ten business days from the date on the original charge

They want to Charge me $for a service I dont use
I decided to sign on with adt protection oneweeks before I moved In august of Called them gave them all my information they said I'd have the equipment within daysWaited a week never got anything, called in and they told me that I had to econtract and sign it through my emailThat they needed a new email address because something was wrong with my orginal emailWe get this fixed, I explained I was moving in days and needed the equipment before I movedThey said it wouldnt be a problem I would get it in timenever got the equipment and moved, they sent the equipment after I moved, fed ex even asked if my neighbor could sign for it without my authorizationI called in and spoke with a manager, she said she would fix this remove my card information and I wouldnt be responsible for a dimeNow weeks later im being charged a $restocking fee

I had ADT servers for years at a house located at *** Lothian MD Unknown to me, me system stop reporting sometime in ADT NEVER notified my the system could not be contacted Going in for a routine check revealed alarms going offWiring had failed in my phone system so the system could not contact ADTI cancel my phone service, I contacted ADT and canceled my service I later spoke with someone on the phone at ADT whom told me my written notification was not enough and she sent me a form which I returned During this entire time ADT continued to bill me for services even though they could not provide the services Now they which to collect a sum of but when I canceled it was the beginning of a service period and I owed nothingThey have fraudulent practices and failure to notify customers when there are issues in their connections to systems
Product_Or_Service: ADT Sercurity home monitoring

Poor customer service, not helpful at all Lack of concern for my safety!
On April 18th, I called ADT to get help moving the contract over to my name rather than my husband, as we are in the divorce process He is a violent man, and has TRO's & an FRO on him from me I needed my alarms changed & the code They helped me change the code & verbal password, took down all of my info & sent me a RIDER contract to sign, which I did & sent out last week My appt is for today, 5/5/16, and they called my soon to be ex-husband yesterday to confirm the appt which I didn't want them to do b/c he already tried to come in the house last Tuesday when I was at work, 4/26/& they know this b/c apparently they called me first I am upset b/c why would they call him to confirm the appt after I explained my domestic situation to them? I called this a.mto complain & Allison did nothing for me except tell me that they had my husband's number as the main contact & she didn't have the RIDER a

SOld my home while still in an ADT contractADT will not allow us to break contract without a large even though services are no longer provided
I sold my home back in August and have since been trying to get my ADT services canceled at the addressADT will not allow us to cancel our services without a large fee ensuing unless we can convince the new homeowners to start services as wellAny time we try to call and talk to their Customer Services; however, they provide little to no information on this situationEven though we are no longer able to use services that they are supposed to be providing in our contract we are not able to get our contract cancelled

I purchased service with the company over a year ago, and they never finished the installation of the original agreed upon contract
When I purchased the contract I was told I'd receive the smoke detector, window sensors, door sensors and a glass break sensorWhen the technician came to my house, he didn't have any glass break sensors with himI was told when he got the sensors back in stock, he would arrange to come back out and install itStill a year later, I have seen nobody and every time I call over to ADT, I'm transferred to an outside company who keeps me on hold for up to minutes at a timeI was told once that a service technician would come to my house on a Saturday between 8am and 12pm, so I waited at home and WASTED an entire half of a Saturday waiting for someone to show up that never came outWhen I called back to inquire I was told "we don't show any record of that being scheduled." When I called and told them I wanted to cancel, they told me I had to speak

I am in Minneapolis and cannot find a lsiting for ADTSays this one is closest office so here goesI signed a contract with ADT and they are now telling me they are going to raise my rate even though the contract is not up yetWhen I told them I was going to quit paying they said I would be liable for the balance of the contract which is around $I am filing a complaint with the attorney general of the state of MinnesotaI'm doneThis is the worst business I have ever dealt with

I have cancelled my service on December 28, and received a letter from a collection agency for $for January 28, services
I cancelled my services on account XXXXXXXX at property address *** *** *** ***, ** via fax and email on December 28, I spoke with the representative Megan in the Loyalty Dept of ADT and was told that I had until January to cancel my services and instead I cancelled in writing on December 28, and faxed my signed cancellation letter and sent it via emailI received a collection letter from *** *** International on March 6, requesting $ I am outraged that ADT security has submitted a bill to a collection agency I should not be penalized for cancelling my services and my credit should not be affected Please correct this to a zero balance