ADT Security Services

We have called times to cancel our service and they will not allow us to do so They say they will refer our account to collections if we cancel
My husband and I have called four times to cancel our service We are getting new home security service with comcast and no longer require home security with ADT They say we cannot cancel without a PIN number which we don't know When we ask to speak to a supervisor they say none is available They've said they will send our PIN number in the mail and have not done so (after two weeks)
We've stated that we are disconnecting our land line and will no longer be paying for their security service and they've threatened to send our account to a collection service

I've been alarmed for different reasons at 1:AM days in a rowalarmed last year tooPlease let me out of contractLoosing sleep
Repeated problems with ADT alarms include tonight (1:30AM), flood alarm today, and second floor alarm tonightI was also awakened last night for a different ADT alarm for which I called and for which ADT has a recordLast year it was a front door that put police in my house, which was never necessaryI just need this to stopI called now to disconnect and after that, I have a beeping unit that is preventing me from sleeping because it keeps beeping even after the disconnectI just really need this to endADT please end my contractI am very disappointed with the service

They will not honor a contract that I have with them for one year they're demanding a three-year contract out of me which I did not sign
I might not have the

I never signed up with Brinks, I had a a different alarm company that I was completely satisfied withMy alarm company sold my "contract" to BrinksI have been trying since September to cancel my service and get a final billIt is now December and they STILL have not canceled my service and are calling me for payment non-stop! They are literally forcing me to stay in a service I DO NOT WANT! That cannot be legal! Any other contract you sign whether it is a rental lease, cable/internet contract, etc you must pay or months to breakBrinks is trying to make me pay over a $1,to get out of my contract! Again, that CANNOT be legal! I have asked for my contract stating I signed a year term since September, they still have not sent it to me! I finally said in November to just send me the $1,bill and cancel my serviceAgain, month later, service still not canceled and no $1,billIt is apparently IMPOSSIBLE to break the year contract they cant even send me proof of

I am moving and upon calling ADT to cancel my service, I was told I will be forced to pay 75% of the remaining contract fees, which amounts to $ I cannot transfer the system to the place I'm moving, so I have to choice but to pay the exorbitant fees or have debt collectors hounding me and my credit score lowered by refusing to pay Unethical and despicable I will never again deal with this company And with only positive reviews and negative reviews I'm amazed this company could have an A+ rating Shame on you Revdex.com

During the storm of *** we had a lot of water damage to the house we were renting in *** and asked ADT to stop servicethe company refused
I was connected to several different people in the ADT department because they said that the only people that was having water damage was the state of *** and refused to turn off service I explain to them that I am renting and the own lived in *** ask us to move, he was not making no more repairswe had to move out and put our belonging in uhaul storagethe company that was handling the property explain that we must remove the Adt alarm when leaving the house so we unplug it because ADT refused and now saying we owe a lot of money This was something out of our control, have pictures and documents of moving in temporary area, yet they still said I broke a contract with themI did not have control over the weather and water that came into the *** area

I was with ADT for yearsDuring this time they raised my rate times going from $44.16/month all the way to $to monitor two doors, two motions and a fire detectorAfter the last rate hike I decided to find other monitoring service for my system and found a great new option at $32/monthI forgot to call ADT immediately to cancel my services and did not think about it again until I saw a new $monthly charge on my credit card on April 4thHowever, when I called to cancel my services with ADT not only would they not refund me the prorated amount for my April bill they informed me that my contract required days notice to cancel so they would actually be charging my credit card one last time in May for an Additional $which they would refund me the prorated portion of after my contract officially ends on May 14th The costumer service rep was extremely rude and gave me a hard time for not being up on the fine print of a contract I had signed over years agoSo if you are thinking of signing on with ADT be prepared to see regular rate hikes and for them to stick it to you on the way outHard to figure out how they are still the number one provider of home securityWith these types of moves there has got to be a couple of companies ready to provide better customer service at a lower rate in order to take them out

The balance of my contract was billed with no breakdown and an extra payment was even debitedNo explanation of how it was calculated was given
I had ADT (acct #XXXXXXXX) and was paying on it monthlyThen I moved to a new location, but this time it was a rentalBecause I was not the homeowner of the new location, I had to get Protection One ADTSo ADT canceled the first contract, not without first debiting the following month from my bank, and then charging me the remaining balance of the first contract and debiting it from my bank accountWhen I called to resolve this, I could not get a breakdown of how ADT had calculated my balance of $(I wanted a calculated monthly breakdown, not just a balance due billing)And even at that, I believe that ADT still owes me $from a payment debited on 9/4/In fact, the account history actually shows TWO payments of $billed, one on 8/and one on 9/In summary, I am only told that the amount $was the amount ch

My contract with the ADT Security Systems company ended in April of I have tried everything from phone calls, letters, to emails to end this business relationship.I was told that I needed to provide a "security code" to stop the billing cycleI informed all ADT employees that I am going through a divorce and cannot get into the home to retrieve the contract and "the code"ADT told me that they would send the"code" to me via mail which did not happenI gave them my new mailing address several timesThe system has not been in the "service address" in over a yearThe ADT subcontractor told me I could take the system with me if I moved which turned out to be falseA "corporate representative visited my new residence and said the ADT subcontractor was incorrect about moving the system

Closing takes days from date of call for closing, resulting is additional charges and loss of refund
Even though the call was made to cancel the service and the information provided in the original call states days for cancellation, the actual process gets stretched out for days from the day of call, resulting in loss of refund or potentially even more billing

We entered into a service contract with ADT approximately years ago for our ** homeOctober of we purchased a new home in ** and called to have our system movedThe local company came and charged us $to move the system to the new locationAFTER the installation they told us we HAD so sign a new year contractThe tech said that the new contract voided out our old contract at our previous addressMy husband was caught off guard and signed after some discussion with the technicianThe next day, per federal law, we called and canceled the contractWe were told we were no longer under service and we had a balanceAlmost months later we get a bill from ADT for almost $700!!! They say we are still obligated under the old contractWe told them what the tech had said and were told their legal department would get in touch with usA month later when the next bill came, we called againWe got the same story and were sent from rep to repWhen we left messages most time

Obviously beware it is a year contract you are committing to They also sign you up at a low price for monthly service and then corporate jacks that price up over that time period by an average of $bucks a month-$bucks a year Then when you have fulfilled your years and call to cancel they suddenly offer to cut your monthly service fee by $or $bucks a month I found this insulting Huge hassle to actually canccalled in and then they made us send in a letter Then they sent us a notice that rates would be increasing again and they claimed no record of our phone call to cancel or letter received There are better options out there for most homeowners and their needs Stay away from signing on for years with no control over rate increases and then an incredibly difficult cancellation process

Alarm keeps going off for the garage door
We had our system updated after years of service We wanted the house, garage, and an additional building in back yard to have up to date system When the new system was set up, we were told the building in the back yard was too far from the monitor to be covered This was not a problem with the old system The garage door alarm has gone off several time since new system was set up A service man was here on Aug2nd or 3rd to replace the device on garage door He only replace the piece on the door and not the piece on the door frame Police have been sent to the house after we have left the house because of the alarm going off This problem has to be fixed Not only do I want the garage alarm fixed but I want the building in the set up on the system I cannot reset the alarm because the system says I have a fault at door I am now missing half a days work

I have been a customer of ADT for years I have been very disappointed in their customer service and alarm response over the last year My system is not working properly and I have had technicians out multiple times with no success resulting in alarms ADT just continues to send out new technicians with no problem solution In addition a recent alarm resulted in ADT calling the police despite being told not to call the police and a failure to contact the "contact" persons on their list after no answer on the second call Finally, they hold you hostage with their contracts...in order to terminate service I would have to buy out the contractmonths at over $ I do plan to terminate the plan next year and would recommend anyone using this company think twice about it....the company has grown too large, lacks sufficient training of staff (including addressing disabilities such as hearing), and fails to follow their own procedures

We are not the owners of the apartment which makes it illegal
They said they would disconnected free of charge, they lied(We spoke to them late November 3)
The contract was written in pencil Sales person pushing to (illegible)

ADT will not honor my military orders to backdate a cancellation request to and provide a refund for payments made by me since that time
I established service with ADT in *** in 2012, at my residence at *** *** *** *** *** ** XXXXX, account number XXXXXXXI received military orders to move in 2013, at which time we called ADT to cancel our service
I then moved to *** and re-established service with ADT in In 2015, we cancelled service with ADT in *** due to military ordersAfter this time, I noticed that my checking account was continuing to be withdrawn from ADT, and thought it was for the *** accountI went back and forth with the *** service provider for a year, with no resolutionFinally, after contacting the ADT cancellation department, it was discovered that my service was still active in Texas, and this service my checking account was being withdrawn for
I was instructed to send a letter along with my military

ADT is a terrible service, that no one should be using They came set it up with just a few sensors, and tried to sell me more I canceled within weeks, they came back and put more sensors in, and we did another contract The installer also said that I needed an antenna to help with the signalI never received that antenna, so I never armed my alarmNow they want me to pay $for no serviceThese people are a rip off

Three weeks ago I contacted ADT to inquire about changing the passcode on my (Non ADT) alarm systemThe representative (supposed supervisor), explained that there was $fee associated to tech coming to my home to assist, but he was going to send me a $Visa card to offset this chargeMy question to him was, "why would ADT do this for free?"His response was, "it is so we can offer you more products and service while in the home"I explained that I would entertain the idea of having a monitored service, but for the time being, I just wanted a passcode changeHe agreed and an appointment was scheduled
Upon the arrival of the tech and trainee, he asked where my control pad wasI walked him and his trainee to the pad and explained the above (first paragraph) verbatimHis response was that he understood and will need to look at our system firstI walked him to our bedroom where the panel is housed and left him and his trainee to perform their reviewNot at any time did I mention that it was acceptable to install any hardware or that I agreed to a monitor serviceThe process went on for roughly an hour and a halfThe tech came to my kitchen with a number of products and began to propose a planIn the process he knocked my pregnant wife's purse off of the counter onto the floorAt which point he looked down and said "that's tough, that's tough"He did not move or make any gestures to pick it upI finally walked over to collect all of the items off of the floor and picked it upAt this point my wife had seen enough of this rude display and lack of concern and wanted the techs to leave
I explained to the techs that it is time to leave the propertyAt that time the lead tech explained that the system is installed and that it will take some time to finish his workI AGAIN explained that I did not authorize any work aside from a passcode reset and asked why did he proceed and why did he not follow the direction given by myself and the home officeHe explained that he does not take direction from home office and that it is the home owner's responsibility to explainThat is a major disconnect in and of itselfHe urged me to confirm that I want service via the link provided in an emailI responded by saying I don't know that I even want the system and that he should have never installed the equipment without my approval or consent
I have called ADT and their affiliate several timesIt is an endless amount of empty apologies and dead endsEach person routes me to someone elseI finally reached a number to cancel and the rep was extremely rudeShe explained that in order to cancel service I must fill out a form (which I was never provided) and return it back to the companyI explained that I have no such document and I don't have an account to cancelI HAVE NO CONTRACTShe said, "Write that you want to cancel on a piece of paper and fax it" I said I will not, she stated "well I have informed you on what you need to do.." I asked to speak to a supervisor at which time she refused
The performance from the tech, customer support and every person I have dealt with is patheticI have wasted hours of my time trying to resolve thisAs far as I am concerned, the responsibility to retrieve the hardware is on ADT and I will take no further actionI fully expect a refund and will not accept any further charges

There are several components involved with this complaint First the technician took over hours to transfer my service He left for at least 1.5-hours in the middle of the service basically holding me hostage at my house until he decided to come back He gave no estimates on how long this "errand" would take He left and later that same evening the alarm started beeping After hours I still did not have a functioning alarm I called ADT and they told me they could only offer a hour window for their follappointment, which I explained was unacceptable After requesting to speak to a manager someone "found" an appointment that had a hour window The technician comes and claims the new board that the original technician installed was "bad" Apparently this one was bad too because it once again started beeping less than hours after he left I also see they fraudulently charged me twice even though I only authorized them to charge me $ They said oops and would

No customer service here, folksNasty CompanyThey bought my account from a local security company They took money from my bank account, unauthorized to do soThe local company confirmed for them, mine was never an automatic payment accountCustomer service did not accept my statement of thisI'm just their lowly customer...When I stated I did not want to be a customer with them for the above reasons, they are trying to hold me to a contract for three more yearsThat or a buy outVery aggressive tactics and NOT customer focusedStay away