ADT Security Services

ADT security services will not pro-rate out of service time on billing
Security cell had no service to monitoring system about 80% percent of monthsInstall date 01/10/$to installBilling is $for months.Bank Draft paymentAfter talking to a customer service agent they said I would get dollars back for the month od February 16th I was not supposed to be billed for that monthService was shut of in December of due to cell service problems
ADT dealer Marty *** came out before installation and said it would work in my areacell:XXX-XXX-XXXX or XXX-XXX-XXXX

ADT is a terrible service, that no one should be using They came set it up with just a few sensors, and tried to sell me more I canceled within weeks, they came back and put more sensors in, and we did another contract The installer also said that I needed an antenna to help with the signalI never received that antenna, so I never armed my alarmNow they want me to pay $for no serviceThese people are a rip off

adt has been billing and getting paid for years on a fraudulent contractsometime ago adt did a control modification at our house and was told had to sign stating I understood the action of the boxI did and then was told I singed that as a contract when it stated right on the paperwork it was a rider to go with the original contractthey tried flip flopping that on me alsoI never signed the contract someone else did sent them copies of my signature my drivers license our lease,tried to do the paperwork they sent did not understand so called to see if they could send me a sample of the affidavit lady got mad and hung up on meI was a payee on the original ladies paper work for this contract and advised them of her loss of income it got ugly and then they started on mepayments were auto pay from her account so never realized the contract was not validI packed there equipment and asked for a return label have not received it eitherI have photos of shabby install job and ser

Contacted ADT within days later; the system did not meet our medical needsNo contract signed; ADT refuses to remove; service; or honor warranty
The following is a timeline of events for account XXX-XXX-XXX:
Aug 31st, alarm system installed, we discovered the system wouldn't meet our needsThe door chime was not loud enough when a door was openedAlso, the phone apps as well as the moveable keypad were not allowing us to arm the system
Sept 1st, Michelle informed our Sales rep, Rob *** of the problems and that this system wouldn't meet our needs even if it did workHe said that ADT has another system that would work for us and that he would have a scheduler call us to schedule for sometime between Sept - 8th since we were leaving on vacation Sept 9th
Sept 7th, ADT calls and informs us that a tech would be coming out on Sept 8th, ADT never called to schedule this time and Michelle had to cancel a PT appointment for our son to accommodate
Sept 8th, the tech,M

No customer service here, folksNasty CompanyThey bought my account from a local security company They took money from my bank account, unauthorized to do soThe local company confirmed for them, mine was never an automatic payment accountCustomer service did not accept my statement of thisI'm just their lowly customer...When I stated I did not want to be a customer with them for the above reasons, they are trying to hold me to a contract for three more yearsThat or a buy outVery aggressive tactics and NOT customer focusedStay away

I have been with adt since and have been paying them monthly to monitor my security system There was a system error and they never told me
I was informed today 03/16/by Steven XXXXX that due to a system issue that occurred at least years
They have been unable to actually monitor the account, however they continued to bill me for monitoringIn short Adt took $per month from me for years service that they knowingly couldn't provide due to this service issueLastly I had communication with Adt during this for battery replacements etc, however at no time was I made aware they were technically unable to monitor my security system due to a system issue

I have had problems from the beginning with ADT The original estimate to install my system was way off, costing me twice as much as was quoted When I cancelled the service, the company failed to enter the cancellation and continued showing one of the systems on my property as active, months after I paid the early termination fee I have been unable to get the issue resolved in spite of repeated calls over several months Will never use ADT again or recommend it to anyone I know

The worst ever Do yourself a favor and just don't sign up with them!

Cancellation Issue of ADT Security Services
I have been with ADT since 2010- My account Number is XXXXXXX and I originally signed a year agreement with them and that contract expired On 2014, I had an installer come in and also work on the keypad and sensors since the alarm was not working properly I let ADT know that I wanted to be on a month to month contract I called several times throughout and that the alarm was not working properly and they assured me that everything was fine on their end on March 2016, I called to let them know that I sold my home and the alarm never worked properly anyway and that I wanted to cancel the contract and they assured me on several occasions that I was on a month to month contract and there would be no fees I asked them if they could email me something in writing and they said they were unable to do this I let them know that I want to be certain that it would be a balance because I would have the new owners reimburse me f

Do NOT hire ADT
ADT told me they would give me a security system for $a monthIt was $
They promise the world, they deliver nothing
The installer told me I would have thirty days to decide if I wanted to keep service

Repeatedly overcharged and seeking reimbursementRequesting release from contract, due to deceptive business practices
This complaint is in regard to account number XXXXXXXXX
I have made various attempts to contact my ADT representative about multiple overcharges to my account, and she will not respond This, after locking me into a 3-year contract
My contracted rate from June 10, through June 9, is $+ tax, equal to $ On June 11, I was charged $28.13, when I was supposed to pay $ This is a $overcharge Additionally, I received a notification on June that a $charge will hit my account on July My actual charge should be $17.31, representing another overcharge of $There is no reason I should have a charge in the amount of $35.70, nor did they offer any explanation And finally, from April through April 2018, I had a contract to pay $+ tax, equal to $18.39, per month Halfway through, they started charging m

February Customer Service is difficult and poor judgementAlso, Two month was Allowed Free of Charge, yet still Got billed
February Key knob has not worked as backdoor was openedTried to use it multiple of times to stop alarm but didn'tWhen contacted ADT, let them know it is Alarm, My knob is not responsive, and for them NOT to call Police
The representative stated okay yet, stated Pulse was not working, and have let her know someone needs to look into thatI believe she retaliated and contacted police even though there was NO need for POLICE and I told her that
Also, Jill, agent of ADT promised couple of month of free service for January and February, Yet it was not respected on February and I have a letter stated chargesSo Now, I am confusedMy understanding is that it is a Free Couple of Months per agreement with JillAgent who started the new plan
ADT Personnel who installed equipment had left marks and scratches on wall on the areas

ADT: Horrible Experience Transferring the service is a nightmare Different parts of ADT do not transfer information correctlyCalling to correct is not good--just stuck on phone for hours Lesson: Buy and install your own equipment yourself

Terrible appointment times and customer service, from their office and corporateI am hoping the equipment lives up
To the name ADT company worked hard to build because employees had zero interest or did they care about customer satisfactionCorporate office stated that my payment date would be In contract and it's not just stated I needed to prepay, which I could have selected any dayIt said adt would charge me agreed upon amount and if there was any changes I would
Get notified within daysI will be keeping adt based on name of company and brand built not based on customer service receivedThank youI will inform everyone moving to area of how my experience went

ADT IS OVERCHARGING ME FOR ALARM MONITORING SERVICES THAT WERE CANCELLEDTHEY ARE HARASSING ME BY TELEPHONE FOR PAYMENT
I DISCONTINUED MY SERVICE WITH ADT ALARM MONITORING SERVICES EFFECTIVE MAY 9, AT THAT TIME I WAS INFORMED THAT ADT CHARGES DAYS PAST THE DATE OF CANCELLATION I TOLD THEM THAT I NEVER AGREED TO THAT AND I WOULD NOT HAVE PURCHASED SERVICE WITH THEM IF I KNEW THAT THAT WAS THEIR POLICY I HAVE REQUESTED FROM ADT ON SEVERAL OCCASIONS THAT THEY SEND ME A HARD COPY OF ANY AGREEMENT THAT I MAY HAVE SIGNED TO THAT EFFECT ANY I WOULD GLADLY PAY THE REQUESTED BALANCE OF $ I HAVE BEEN REPEATEDLY HARASSED BY TELEPHONE FOR THIS AMOUNT, BUT I HAVE NEVER RECEIVED ANY DOCUMENT FROM THEM INDICATING MY AGREEMENT OF PAYING FOR ONE MONTH OF SERVICE THAT I NEVER RECEIVED THE LAST CALL CAME AT 8AM ON SATURDAY, JULY 2, I DON'T BELIEVE IT IS ETHICAL TO CHARGE CUSTOMERS FOR SERVICES WHICH THEY DON'T RECEIVEMY ACCOUNT NUMBER IS XXXXXXX THE SERVICE WAS PURCHA

Response time is greatCustomer service is poorTechnician price to come fix their equipment that doesn't work, is ridiculousNor will they try and replace itIf they do, that's another feeTried to cancel my account and needless to say, I'll be in collections soonThey will argue you down until you just dont feel like it anymoreI will not recommend this company

Needed to gain access to remotely view our security cameras had to call times just to get a rep out and when he finally came out he said he was the wrong rep we needed a service rep not a sales rep This company is a complete joke I called ask to speak to a supervisor the rep said there wasn't one on the floor and laughed that I didn't need one just needed to schedule a new rep to come outI was hung up on transferred multiple times every time I called with each rep not knowing anymore than the rest

I have tried through phone, through chat, through company website, through service technician to get simple answers about what is included in my plan
Account #XXXXXXXXX
I have been an ADT customer for many years - probably
I've been alarmed (no pun intended) by a recent set of unsatisfactory customer service experiences I have tried to get answers to simple questions from ADT I tried calling customer service, looking at my online account, scoring the ADT website, asking a technician A month or two ago, I tried to ask for a quote over the phone, and the woman asked me why I wanted smoke alarms for a three story house instead of one I was promised that a sales person would call me and I never got a call Before I completely disable the alarm and start from scratch with another company, I thought I'd try this final attempt at a remedy
This is a list of my questions
Does ADT currently monitor my smoke/fire alarm?
Did ADT install my smoke/fire alarms?
Wher

Buyer beware! ADT negotiates contracts under the most shady of practicesThey will outline all the positives, but will not even touch upon the negatives until you've signed the contract and, all of a sudden, you notice your monthly payment keeps increasingBy signing the contract, you are subject to a rate increase every yearThey won't tell you this, so I willAs soon as my contract is up, I will be cancelling my services theougb ADT and look elsewhere for a less dishonest company

Received bill for my daughter's canceled account.Couldn't find mine in system at allApologized for errorNot the first timeAsked to cancel mine
*** *** (Acct.#XXXXXXXX)XX *** *** XXXXX canceled on 9/9/2017.*** *** (Acct.#XXXXXXXX)received bill for cancelation of *** *** account in error.Representative apologized.I asked to cancel and she said I would have to pay early cancel fee also.Too many mistakes ADT has pulled on my part.I have contacted *** about this.I am on Social Security and cannot pay for someone else's mistake.Also,I never received notification my contract was not up until September 21, 2018.This business has too much power over people.Not protection-more like extortion if you cannot get your records straight.No apology necessary.Just cancel our accounts and stop abusing the customers like this.You are doing to wrong thing picking on two widows like this