ADT Security Services

I had Adt put a pulse system in my home in October I had some extra's added with the basic package ,a second motion detector window contacts etcHave had no problems till I decided to add video surveillance cameras I contacted the sales department inquiring the cost and monthly monitoring fees The representative quoted me to have the camera's installed and that my bill would increase dollars which I agreed toI set up a appointment to have the technician installI could not have been happier being that I can look at the cameras remotely since this is a second home and not my primary residenceWhen the tech left I signed a document with the breakdown of what he had done well it wasntWARNING after I signed thinking it was just adding cameras that I paid for it I signed a Year contractMy problem is when I called to inquire and ordered the camera's the representative never brought to my attention that I would have to sign a new contract.I spoke with Adt about this matter they pulled the phone records and once again the representative never mentioned a new contractand Now after endless phone calls they refuse to do anything but get me months monitoringIf I had have known that I was signing a new contract I would have had they put me a complete new system with camera's at half the price
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ADT IS OVERCHARGING ME FOR ALARM MONITORING SERVICES THAT WERE CANCELLEDTHEY ARE HARASSING ME BY TELEPHONE FOR PAYMENT
I DISCONTINUED MY SERVICE WITH ADT ALARM MONITORING SERVICES EFFECTIVE MAY 9, AT THAT TIME I WAS INFORMED THAT ADT CHARGES DAYS PAST THE DATE OF CANCELLATION I TOLD THEM THAT I NEVER AGREED TO THAT AND I WOULD NOT HAVE PURCHASED SERVICE WITH THEM IF I KNEW THAT THAT WAS THEIR POLICY I HAVE REQUESTED FROM ADT ON SEVERAL OCCASIONS THAT THEY SEND ME A HARD COPY OF ANY AGREEMENT THAT I MAY HAVE SIGNED TO THAT EFFECT ANY I WOULD GLADLY PAY THE REQUESTED BALANCE OF $ I HAVE BEEN REPEATEDLY HARASSED BY TELEPHONE FOR THIS AMOUNT, BUT I HAVE NEVER RECEIVED ANY DOCUMENT FROM THEM INDICATING MY AGREEMENT OF PAYING FOR ONE MONTH OF SERVICE THAT I NEVER RECEIVED THE LAST CALL CAME AT 8AM ON SATURDAY, JULY 2, I DON'T BELIEVE IT IS ETHICAL TO CHARGE CUSTOMERS FOR SERVICES WHICH THEY DON'T RECEIVEMY ACCOUNT NUMBER IS XXXXXXX THE SERVICE WAS PURCHA

ADT security services will not pro-rate out of service time on billing
Security cell had no service to monitoring system about 80% percent of monthsInstall date 01/10/$to installBilling is $for months.Bank Draft paymentAfter talking to a customer service agent they said I would get dollars back for the month od February 16th I was not supposed to be billed for that monthService was shut of in December of due to cell service problems
ADT dealer Marty *** came out before installation and said it would work in my areacell:XXX-XXX-XXXX or XXX-XXX-XXXX

Repeatedly overcharged and seeking reimbursementRequesting release from contract, due to deceptive business practices
This complaint is in regard to account number XXXXXXXXX
I have made various attempts to contact my ADT representative about multiple overcharges to my account, and she will not respond This, after locking me into a 3-year contract
My contracted rate from June 10, through June 9, is $+ tax, equal to $ On June 11, I was charged $28.13, when I was supposed to pay $ This is a $overcharge Additionally, I received a notification on June that a $charge will hit my account on July My actual charge should be $17.31, representing another overcharge of $There is no reason I should have a charge in the amount of $35.70, nor did they offer any explanation And finally, from April through April 2018, I had a contract to pay $+ tax, equal to $18.39, per month Halfway through, they started charging m

The business is run terribly from the sales side of thingsThey attempt to use high-pressure sales tactics and fear to drive you to buy their productThe guy I was talking to literally hung up as soon as he knew I wasn't a sale - not even a "thank you" or "goodbye" to my own "Thanks"
Outside of that, they have no tracking whatsoever on their call systemI asked on Friday to not be contacted for a monthBy Tuesday morning, I had been dialed more timesCalled back and asked a second time to not be called for at least a week - the next morning AGAIN! After that person saw the note saying a week, he obliged to not call for a week, but hours later I was back on the phone with ADT
To anyone who reads this, don't fall for their pressure to immediately buyThe business is literally based on volume of people who are scared of a brebecause their reps make it sound like you're nextThat doesn't actually fit everyone's situation, so think before you buy

I have had problems from the beginning with ADT The original estimate to install my system was way off, costing me twice as much as was quoted When I cancelled the service, the company failed to enter the cancellation and continued showing one of the systems on my property as active, months after I paid the early termination fee I have been unable to get the issue resolved in spite of repeated calls over several months Will never use ADT again or recommend it to anyone I know

February Customer Service is difficult and poor judgementAlso, Two month was Allowed Free of Charge, yet still Got billed
February Key knob has not worked as backdoor was openedTried to use it multiple of times to stop alarm but didn'tWhen contacted ADT, let them know it is Alarm, My knob is not responsive, and for them NOT to call Police
The representative stated okay yet, stated Pulse was not working, and have let her know someone needs to look into thatI believe she retaliated and contacted police even though there was NO need for POLICE and I told her that
Also, Jill, agent of ADT promised couple of month of free service for January and February, Yet it was not respected on February and I have a letter stated chargesSo Now, I am confusedMy understanding is that it is a Free Couple of Months per agreement with JillAgent who started the new plan
ADT Personnel who installed equipment had left marks and scratches on wall on the areas

ADT: Horrible Experience Transferring the service is a nightmare Different parts of ADT do not transfer information correctlyCalling to correct is not good--just stuck on phone for hours Lesson: Buy and install your own equipment yourself

Request to Cancel Service within the 30day windowThis was not honored Reason for cancellation faulty equipment too many alarms
Continue to request cancellation, service is already disconnected how ever I continue to be billed and now I am being sent to collections

I purchased the basic package from the Safe Home dealer, the salesman walked me through the process and contract, told me about the prorated charge for the month and was pretty helpful and friendlyThe technicians took about and a half hours when the sales guy said it would only take an hour and a half but other then that it was fineI guess it really depends on the dealer that you go throughI checked with http://www.diyhomesecurityguide.com before I decided to go with ADT

I recently learned that our ADT monitoring service is a dangerous and expensive waste of moneyWe've had ADT monitoring in our current home for over years and years at our previous addressWe are required to have a landline with our ADT monitoring serviceRecently our fire alarm did not go off but the fire monitoring system sent an alert to ADTThe ADT representative tried to call our required landline which was two feet from where I was sitting and could not get through because the system was using the landline to send the alert so she left a message on our voicemailShe then telephoned my husbands cell phone and left a message when he did not answer and she stopped thereWe previously provided ADT with six emergency telephone numbers, #1.our home phone,# 2&my and my husbands cell phone numbers and # 4,& the home and cell phones of three more parties in the event of an emergencyEventually ADT called the fire departmentYou can imagine our surprise when the pounding on our door turned out to be the local fire departmentWe learned that the time lapse between the original alert and fire departments arrival at our house was close to minutesThe fire department is just a couple of miles up the road from our houseWe were pretty upset to learn that the fire alarm had not sounded and that the landline cannot be used during an alertHad there been a fire upstairs while we and our dogs were downstairs we *** have been injured or worseWe don't feel comfortable leaving our dogs home alone or safe at night when we're asleepminutes can mean the difference between life or death in an emergency situationI was going to upgrade to ADTs wireless system however we were informed by an ADT representative that the 'upgrade' is not compatible with our unit and that our daughter who has the newer wireless system receives fire and intrusion phone alerts several times a dayShe has notified ADT and they have sent techs out to no availShe is worried that she will not know when a real emergency occurs resulting in the injury or deaths of her dogsWe've lost our trust in ADT, and most important our sense of safety and securityI'm currently looking for a new system and monitoring company

ADT Pulse installed 7/25/2017.Service not working accurately.Called our tech and ADT last night.WE have been given no help and runaround ALL day!
ADT Pulse was contracted approximately 7/20/with Jacob *** and installed 7/25/Customer# XXXXXXXXXSecurity cameras #and #are continually offlineCamera #night vision is not working properlyOur tech also alerted us to one shock sensor not workingWE called the X XXX XXX XXXX right away and our tech to rectify the cameras situationCameras #and #came back online but then continued to be offlineCamera #still had little to no night visionSince 8:am my husband and I have been on the phoneWe reached out to our tech who couldn't come today and fix our issuesI have spoken to Sherice, Cory, (who stated we would have to wait hours for help), Lateria (who just cold transferred me) Kim and finally George a managerGeorge who was apologetic stated Cory should have given us a work order and he provided it

ADT keeps taking money out of my account after cancellation Proof of payment has been sent three times of old bill and now sent to collections
On 8/20/I first got a bill for a charge for a service call The service call was 4/21/I called and spoke to "Kim" on 8/28/14, who had me fax the proof of payment from my bank to her
I then kept getting bills, and began calling, faxing, etcSpeaking to Daisha and Karen, ***, Dawn, Catrina, Kenny, Corey All different dates
They would send notices that they were going to take the money directly from my account, I would call and say the did not have that permission
I tried to cancel the service, since it kept going off when I wasn't home and didn't want another problem with a service call bill, but they said I couldn't cancel until I paid the past due bill I again told them it was paid
And one time they ignored my directive and took $ They refunded it, thankfully
I thought finally they had fixed the issue when

adt has been billing and getting paid for years on a fraudulent contractsometime ago adt did a control modification at our house and was told had to sign stating I understood the action of the boxI did and then was told I singed that as a contract when it stated right on the paperwork it was a rider to go with the original contractthey tried flip flopping that on me alsoI never signed the contract someone else did sent them copies of my signature my drivers license our lease,tried to do the paperwork they sent did not understand so called to see if they could send me a sample of the affidavit lady got mad and hung up on meI was a payee on the original ladies paper work for this contract and advised them of her loss of income it got ugly and then they started on mepayments were auto pay from her account so never realized the contract was not validI packed there equipment and asked for a return label have not received it eitherI have photos of shabby install job and ser

Involving:
ADT Security Services
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Auroa CO XXXXX
XXX-XXX-XXXX
Defenders Inc
DBA Protect Your Home
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Indianapolis, IN XXXXX
XXX-XXX-XXXX
Virtuoso Sourcing Group
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Glendale, CO XXXXX
XXX-XXX-XXXX
Defenders Inc, installed security system on July 9, 2016, this installation was discussed and agreed to be a month to month service, instead Defender, Inc entered a year contract service agreement that I did not sign or authorizeI ended the servie with ADT on February 12, 2018, paid the account thru June ADT has since accessed a $balance for fees owed through the reminder of the contract Had serveral telephonic discussions with ADT Security Services related to this matterThis matter has since gone to collection with Virtuoso Sourcing Group for payment
I do not owe this remaining balance because I never executed a year contract with ADT
My hope is to reso

Never ever go with ADT SecurityThese guys are lootersThey do not provide you proper information in time so that you can cancel your accountI had my contract over since Nov After numerous attempts and call and emails, they are still charging me for monitoring in Mar
They do not value existing customers as we are in years contract
The worst company to do business withPLEASE DO NOT GO WITH ADT SECURITY

contract breach, no service, no customer service, sales practices fraudulent, product does not work, in months no repairs done,months still paying
purchase date 02/23/2016, customer account number XXXXXXXXX, job no#XXXXXXXXX, sales rep Ruben *** payments $mo, $installation, $? company does not tell me what they are for, at my residence Ruben *** sold me service contract in Spanish language as I am not English proficient, now Ruben *** claims he does not speaks Spanish and no longer takes my calls for assistance and there is no communication by adt with me I called customer service on may and the rep treated me with violent language, he would not stop screaming and yelling at me and was of no assistance Terms and conditions number# regarding installation states that such will be done within adt working hours of which I was not notified what they were Under when contract was made all parties agreed installers were to arrive at my

I have tried through phone, through chat, through company website, through service technician to get simple answers about what is included in my plan
Account #XXXXXXXXX
I have been an ADT customer for many years - probably
I've been alarmed (no pun intended) by a recent set of unsatisfactory customer service experiences I have tried to get answers to simple questions from ADT I tried calling customer service, looking at my online account, scoring the ADT website, asking a technician A month or two ago, I tried to ask for a quote over the phone, and the woman asked me why I wanted smoke alarms for a three story house instead of one I was promised that a sales person would call me and I never got a call Before I completely disable the alarm and start from scratch with another company, I thought I'd try this final attempt at a remedy
This is a list of my questions
Does ADT currently monitor my smoke/fire alarm?
Did ADT install my smoke/fire alarms?
Wher

Misleading advertising and deceptive business practices! Possibly the dealer is the one at fault, however if this dealer is representing ADT, then ADT is still at fault for allowing it My mother was lured by the misleading advertising of $per month monitoring, then after spending $on equipment and being charged $per month we are told it is because we had wireless installed rather than landline which the installer never told us would cost more Had another technician come out to downgrade to landline and immediately he tried to convince us otherwise, then when we insisted we wanted landline connection he said he couldn't do it without moving the keypad from the back door to nearest landline phone three rooms into the house, which is unacceptable Still waiting for the $rebate gift card certificate, and upon calling to complain discovered there will also be $activation fee placed on that, which we were also not told about Beware of what the visiting technician tells you during the first visit!!!

Cancellation Issue of ADT Security Services
I have been with ADT since 2010- My account Number is XXXXXXX and I originally signed a year agreement with them and that contract expired On 2014, I had an installer come in and also work on the keypad and sensors since the alarm was not working properly I let ADT know that I wanted to be on a month to month contract I called several times throughout and that the alarm was not working properly and they assured me that everything was fine on their end on March 2016, I called to let them know that I sold my home and the alarm never worked properly anyway and that I wanted to cancel the contract and they assured me on several occasions that I was on a month to month contract and there would be no fees I asked them if they could email me something in writing and they said they were unable to do this I let them know that I want to be certain that it would be a balance because I would have the new owners reimburse me f