ADT Security Services

Buyer beware! ADT negotiates contracts under the most shady of practicesThey will outline all the positives, but will not even touch upon the negatives until you've signed the contract and, all of a sudden, you notice your monthly payment keeps increasingBy signing the contract, you are subject to a rate increase every yearThey won't tell you this, so I willAs soon as my contract is up, I will be cancelling my services theougb ADT and look elsewhere for a less dishonest company

Response time is greatCustomer service is poorTechnician price to come fix their equipment that doesn't work, is ridiculousNor will they try and replace itIf they do, that's another feeTried to cancel my account and needless to say, I'll be in collections soonThey will argue you down until you just dont feel like it anymoreI will not recommend this company

Contacted ADT within days later; the system did not meet our medical needsNo contract signed; ADT refuses to remove; service; or honor warranty
The following is a timeline of events for account XXX-XXX-XXX:
Aug 31st, alarm system installed, we discovered the system wouldn't meet our needsThe door chime was not loud enough when a door was openedAlso, the phone apps as well as the moveable keypad were not allowing us to arm the system
Sept 1st, Michelle informed our Sales rep, Rob *** of the problems and that this system wouldn't meet our needs even if it did workHe said that ADT has another system that would work for us and that he would have a scheduler call us to schedule for sometime between Sept - 8th since we were leaving on vacation Sept 9th
Sept 7th, ADT calls and informs us that a tech would be coming out on Sept 8th, ADT never called to schedule this time and Michelle had to cancel a PT appointment for our son to accommodate
Sept 8th, the tech,M

The worst ever Do yourself a favor and just don't sign up with them!

I decided to close my account with ADT Security Services and they want to charge me $
they told me no cancel fee
ADT Security services decided to charge me a total amount of $for no reason they never told me that would be a charge for cancellation they told me it would be a free cancellation and that I would never cancel because they are really good
They are pretty bad and zero customer service
I had a problem with the installation of the cameras on my computer and they didn't know how to fix it
Finally I have decided to cancel my account
Even after calling them, they left they're equipment in my place and I cannot change my security service if they don't come and disconnect theirs

Needed to gain access to remotely view our security cameras had to call times just to get a rep out and when he finally came out he said he was the wrong rep we needed a service rep not a sales rep This company is a complete joke I called ask to speak to a supervisor the rep said there wasn't one on the floor and laughed that I didn't need one just needed to schedule a new rep to come outI was hung up on transferred multiple times every time I called with each rep not knowing anymore than the rest

I have been with adt since and have been paying them monthly to monitor my security system There was a system error and they never told me
I was informed today 03/16/by Steven XXXXX that due to a system issue that occurred at least years
They have been unable to actually monitor the account, however they continued to bill me for monitoringIn short Adt took $per month from me for years service that they knowingly couldn't provide due to this service issueLastly I had communication with Adt during this for battery replacements etc, however at no time was I made aware they were technically unable to monitor my security system due to a system issue

Protection aka ADT had me sign a contract for years even though the sales representative checked and confirmed that the maximum in CA is a year contract which is what we discussed I'm foolish to have not checked the contract sent to me through an e-signature program, but it was a very hectic time due to my move and I messed up This was years ago and now that I want to switch out of them for poor quality equipment and lackluster customer service, I found out that I would have to pay $700+ to get out of the contract I absolutely hate this company

I would like to cancel my account I don't have a contract It expired I have been asking them to cancel my account since December I sent a letter in January - no response I called and asked to cancel They either say call back tomorrow or transfer my call to second person or they hang up on mePlease cancel my account

ADT has failed to render excellent service, the techs act as if they don't know what there doing Some are even rude
On Wednesday November 16th I had an appt to install service at a new location that I am moving to The tech came out and began the install process, however, before he could start installing he stated I needed to pay, I stated to him the Rep who set the appointment never mentioned anything about additional payments upon installation only payment I was advised to make was for $dollars even then I wasn't advised of taxes on that until I look at my bank statement The tech that came out took hours to install the services and after four or five hours he couldn't complete the process, he stated the cell tours in my area we're down, and that he would need to come back later that day, well he never made it back to finish what he startedHe later called and stated he will be back the next day around 1pm, he never showed up, he stated he would have to have the sched

Service was transferred when we moved, and we were unknowingly put on a renewed year contract instead of finishing the remainder of our previous
In April 2014, my husband's job moved us from the Philadelpha, PA area to the Houston, TX areaWe had ADT Services in PAUpon moving, we were advised by ADT that we could transfer our current service or pay a fee to opt outWe were unable to pay the $600+ fee to opt out, so we decided to transfer our service
Our service was put on hold for about months while we lived in a hotel in Houston, TX and searched for a houseAs soon as we closed on our house (June/July 2014), I called ADT to transfer our contractA serviceman was sent to our new house to install the security servicesWe opted to add two more sets of door alarms, as we now had entrances to the house instead of from our previous houseWe agreed to the additional cost per monthFurthermore, the serviceman informed us that he was unable to connect our services throu

Do NOT hire ADT
ADT told me they would give me a security system for $a monthIt was $
They promise the world, they deliver nothing
The installer told me I would have thirty days to decide if I wanted to keep service

Installation included a six-month Money-back guarantee and $referral reward that was not honored
On Dec my wife contacted ADT by phone to request a quote for monitoring services on a previously installed hardwired systemOur initial consultation occurred and after repeated assurances from the ADT Representative MrNeray Walker that the present special included a 6-month Money-back guarantee and rewards for referrals we agreed to immediate installation
We provided three referrals and were promised a to weeks, $gift cardAfter the stated time this offer was denied by the Representative
Went on emergency leave , country of Bahrain for the next four weeks and observed the following:
Dec - No Internet access
Dec - access unavailable
Dec - cannot view videos or retrieve captured clip
Dec @- no live feed from either camera
Jan @ -offline
Jan @- Offline
Jan @- Driveway & Patio c

My alarm package was supposed to include a cellular unit, but come to find out, one was never installed
To Whom It May Concern:
I have been a loyal ADT (formerly Brinks) Customer since In 2016, I contacted the retention/loyalty team to inquire about upgrade options and was offered the ADT Pulse Live Video package for $29/month (a great deal, which I appreciate) as well as equipment upgradesA key impetus and selling point for my pursuing this upgrade was that signals would be sent via Internet and Cellular (instead of phone), which meant that I would be able to eliminate my landlineI suspect that the oversight occurred when the original salesperson "ordered" your new Total Security panel, which includes cellular, but the installer decided instead to install a SafeWatch panel because it meant he could keep my original hardwired, recessed sensorsFor clarity, I did not have a preference either way, but the *** system has worked very well out fine outside of this issu

I have repeatedly ask the company to come out and fix there equipment they have refused for months but wish me to pay my bill for those months
Last spring my system for security stopped workingI am blind and can not figure out what they are talking about when I called to ask for helpI asked them to come out and fix itThey refused toI paid the bill and monthly called them because the system did not workIn August three months later I stopped paying the bill and they still refused to fix the systemIn Dec, they said if I paid the bill they would fix the system, I refused to pay, they told them to set up an appt for Tuesday, they refused to show upNow they are demanding I pay over $before they will come out and fix the system

Terrible appointment times and customer service, from their office and corporateI am hoping the equipment lives up
To the name ADT company worked hard to build because employees had zero interest or did they care about customer satisfactionCorporate office stated that my payment date would be In contract and it's not just stated I needed to prepay, which I could have selected any dayIt said adt would charge me agreed upon amount and if there was any changes I would
Get notified within daysI will be keeping adt based on name of company and brand built not based on customer service receivedThank youI will inform everyone moving to area of how my experience went

Received bill for my daughter's canceled account.Couldn't find mine in system at allApologized for errorNot the first timeAsked to cancel mine
*** *** (Acct.#XXXXXXXX)XX *** *** XXXXX canceled on 9/9/2017.*** *** (Acct.#XXXXXXXX)received bill for cancelation of *** *** account in error.Representative apologized.I asked to cancel and she said I would have to pay early cancel fee also.Too many mistakes ADT has pulled on my part.I have contacted *** about this.I am on Social Security and cannot pay for someone else's mistake.Also,I never received notification my contract was not up until September 21, 2018.This business has too much power over people.Not protection-more like extortion if you cannot get your records straight.No apology necessary.Just cancel our accounts and stop abusing the customers like this.You are doing to wrong thing picking on two widows like this

No stars because they are liars...they lie to your face and then will not let you out of contract they lied about Do not believe them We are paying much more than we agreed to pay and they knew we did not have a landline...they completely lied
DO NOT DO BUSINESS WITH ADT IN LITTLE ROCK, AR

Dear ADT,
After trying to force your way into my house times to "see what equipment and security I have", you told me that my neighborhood is "highly unsafe", it is FREE (nothing is EVER free), "no one has ever turned down this service", and that, as the "man of the house", my wife will hold me "personally responsible" when she is hurt and our house is robbedI asked you for a business card: you didn't have oneWhen I asked you to leave and said that we have a policeman in the family advising our security concerns, you told me the police don't know anything about home security systems
A little googling reveals that this is typical of how you do businessScare tactics and aggressive marketing
I will choose anyone but you

We are moving and I called to end my service and they are saying I have to pay $to pay off the end of our contractThis service can not be transferred to our new location I was put on hold and transferred to many different people Such unscrupulous contractsDo not do business with this companyThey are the crooks!