ADT Security Services

ADT Saleperson misrepresented contract terms for Michigan serviceupon cancellation, learned of ~$cancellation fee
I purchased an investment property, intended for no more than months, which was made crystal clear to the ADT salespersonThe ADT salesperson was even on the premises with me while I was discussing what we would be doing and when we would be selling the property I signed up because he told me my timeline wouldn't be a problem with how the contract works When we successfully finished the property renovation and sold it, I attempted to cancel the service, only to find out about the year contract that I had apparently signed, which required that I now pay a $~cancellation fee Looking back, I clearly understand that I should have read all of the contract's fine print, so it's my fault for trusting the salesperson However, it is utterly clear that this salesperson either did not know how the contract worked or intentionally misled regarding the terms

ON OCTOBER 22ND I UPGRADED OUR ADT SYSTEM TO ADT PULSEON OCTOBER 23RD I SENT AN EMAIL TO ADT.COM ABOUT THE PULSE CAMERAS NOT WORKING AND I WAS TOLD THAT MY ***@AOL.COM DOES NOT SUPPORT THE ADT PULSE I ASKED TO CANCEL THE ACCOUNT AT THAT TIMEADT SAID THEY WOULD SEND ** RUSSELL BACK OUT AFTER 12:PMTO RESET THE CAMERAS THE CAMERA ONLY WORKED IF I USED MY HUSBANDS YAHOO ACCOUNT ON APRIL 28TH MY ADT EQUIPMENT STOPPED WORKING AFTER A BAD STORM ADT SAID THEY COULD NOT SEND ANYONE OUT UNTIL MAY 2ND AND THEY WOULD CALL ME BACK TO SET UP AN APTNONONE FROM ADT CALLED TO INFORM MY HUSBAND OR MYSELF THAT SOMEONE WAS COMING, AND I WAS THEN INFORMED THAT THE NEXT AVAILABLE APPOINTMENT WILL BE JUNE 8TH BETWEEN 8:AND 12:ON THIS VISIT THE TECHNICIAN TOLD ME THAT MY EQUIPMENT WAS OLD, (INSTALLED 5/28/99) OUT DATED AND CANNOT BE FIXED HE TOLD ME I SHOULD CALL ADT AND GET THE NEW WIRELESS EQUIPMENT BECAUSE WHAT I HAVE CANNOT BE FIXED I CALLED ADT WHILE THE TECHNICIAN

An ADT representative come to my homeHe walked around and knew exactly what we were asking for.he promised a system that would be "wireless" and would have camera viewingI explained exactly where I would like the camera installedThe representative assured us that ADT would be able to provide me with such a security systemI was very detailed in my request and he repeated and confirmed his understandingWe came to an agreement and had the system partially installedThe technician, however, was unable to install the camera and explained the system is not necessarily wireless because it has to use an electrical outlet and not hot-wired like my previous systemHe also did not install the sensors properlyI called ADT on several occassions and had technicians come to my home to try and complete the install with very little successThe last technician that arrived finally said they were unable to comply and would have a supervisor come over and discuss picking up the equipment a

I am curious as to how a company with negative reviews and positive reviews has an A+ rating with Revdex.com, but that's not why I'm writing this
I have had an ADT monitored alarm for years (it was installed when the house was built by an authorized dealer)A system that old required a land line so for years I paid for a phone line that I never used so my alarm would be monitoredTurns out that was a waste of moneyWhen I finally disconnected that phone line in Septof last year, ADT continued to bill me the monitoring chargeI wouldn't complain about that except I never had a call from ADT or anyone from their company come out to see if I disabled the alarm or notConsidering that they advertise that they monitor 24XI find it odd that when they don't get a ping from an alarm they monitor for more than months without a word from the customer that they don't suspect that either the alarm is defective or that perhaps it was disabled by someone with bad intentI know if I left a child with a babysitter and they didn't answer my callafter the second attempt I would go home to see what the issue wasThis isn't far from thatThey claim that they will monitor my alarm and provide a level of security in exchange for a monthly feebut when they are unable to hold up their end of that arrangement, they have no problem continuing to take the feeWhen I discovered that my system had not been monitored for over months and called to complain I was informed that cancellation of the service would require day notice (so they get one more payment for doing nothing), but that I was eligible for a free upgrade to a new wireless systemI had to laugh as I declined, thinking if my house was burglarized or burned down I would have to call them to let them know because they obviously don't monitor anything

I had an issue with my system in which a credit was supposed to be given; no word on the credit and now no notes of a credit per customer service rep
I called into ADT back in May after receiving a notice from *** *** *** *** about alarms at my propertyI had a total of three in which I had no notice of because I was not called by ADT on my contact number even notifying me of an alarm occurrenceI had tenants in the property previously in which moved out in March of After they moved out, the code was changed and from there, I had nothing but issues because after finally getting to the root cause, the system was sending out a panic alarm with my code instead of a regular alarm setThe rep I spoke with did not know what to do so I asked if I could just change the code in which she did not know if it would work but thankfully it did and I have had no problems sinceMY problem is that I was charged 25$ by the city and they needed documentation from ADT st

I had ADT servers for years at a house located at *** Lothian MD Unknown to me, me system stop reporting sometime in ADT NEVER notified my the system could not be contacted Going in for a routine check revealed alarms going offWiring had failed in my phone system so the system could not contact ADTI cancel my phone service, I contacted ADT and canceled my service I later spoke with someone on the phone at ADT whom told me my written notification was not enough and she sent me a form which I returned During this entire time ADT continued to bill me for services even though they could not provide the services Now they which to collect a sum of but when I canceled it was the beginning of a service period and I owed nothingThey have fraudulent practices and failure to notify customers when there are issues in their connections to systems
Product_Or_Service: ADT Sercurity home monitoring

The signature on my contract with ADT was forgedI think by the sales rep
I had an ADT security system installed at my previous house and was about years into the year contractI called ADT to tell them I was moving and how I can have a system thereI was told by the sales rep and the agent at ADT that my contract would be paused and then restart when I moved into my new houseI never signed anything but I was working with the sales rep to get this doneThe date I first called the call center about how much longer I was under contract for was January 17th They told me years and I disagreedI asked to be emailed a copy of my contractThey sent it to me and I noticed my signature was forgedI think it must have been the sales repI have tried calling them and working with the agents to resolve the issueNo one is getting back to me so I called today (January 25th 2017) to cancel my serviceThey told me ADT is under the impression I am under contractI explained

ADT cancellation fee for a service that they were aware never functioned properly
The account is in my mother's name, *** *** cr XXXXXXXXX, we had their service from October 23rd to January 27th We were in a contract and having a lot of problems with the service that weren't being fixed, alarms were waking us up all the time, it went off every time we left the house and we'd have to come all the way back home just to find it was a alarm, they're supposed to call every time it goes off so they can get you help and they eventually stopped even calling when it went off so had it been a real emergency and not alarms we'd have never got help, and lastly during installation a large hole was left in my wall and when we said something to the guy about it he acted like it was no big deal and said "you can just patch it", a whole side of the electrical box is exposed to the point where it's loose and can't be used anymore because when you try

After many years of being an ADT customer I called on 6/20/ to cancel my service at my address located at *** *** *** *** ** XXXXX After ten to fifteen minutes of relentless sales pitches trying to get me to remain a customer, I was finally told that a day notice was required and that I would be billed for another month even though my service was disconnected I was charged for that month On 7/I was charged $again for another month and when I called I was told that the cancellation order never went through They have refused to refund the erroneous charge and their customer service reps are very rude
Product_Or_Service: Alarm System

Account was cancelled in November over the phone with a rep as well as by faxADT continues to bill us
The *** *** ADT account was cancelled in November over the phone with a rep as well as by faxADT continues to bill us and has sent account to collectionsThe HOA is not paying for service that was cancelled months agoADT needs to correct their files and stop sending bills

We entered into a service contract with ADT approximately years ago for our ** homeOctober of we purchased a new home in ** and called to have our system movedThe local company came and charged us $to move the system to the new locationAFTER the installation they told us we HAD so sign a new year contractThe tech said that the new contract voided out our old contract at our previous addressMy husband was caught off guard and signed after some discussion with the technicianThe next day, per federal law, we called and canceled the contractWe were told we were no longer under service and we had a balanceAlmost months later we get a bill from ADT for almost $700!!! They say we are still obligated under the old contractWe told them what the tech had said and were told their legal department would get in touch with usA month later when the next bill came, we called againWe got the same story and were sent from rep to repWhen we left messages most time

Why is ADT security an A+ rated company? Why is Revdex.com cutting them a slack? they have total customer reviews out of which are negative and are positivethey also have total customer complaints? What do you have to mess up to not be an A+ company? Please help me explain it

Charges not described in my contract
After meeting my three year contract, I called to cancel my service The next month I was charged another monthly fee I called to let them know that I had cancelled my service and they stated I had to give them a day notice I went home and pulled out my contract It mentions that I'm under a three year contract and that I was pre-charged for my service, but nothing about a day notice I called them back and they stated they had given me a $credit, but the charge for service was $ When I told them that my contract did not mention a day notice, they proceeded to tell me it was in my contract I told them I had my paperwork right in front of me and that there was nothing regarding a day notice He said I'd have a refund within 5-business days I got the $back, but not the fee that they charged me for the day notice

Sent to collections for no reason
On May 14th, I contacted ADT due to concern over my account bill being too high compared to a competitor (who was willing to buy my contract out if I would switch) On that same day I was told my bill could be lowed if I switched to the Pulse Video service and that ADT would give a huge discount on some new smart servicesI agreed to all of this with the installer scheduled for the next dayDuring this time, I also set up 3-pay for the equipment with the first payment coming out June 15thI received a call back about hours later with the technician apologizing for incorrect information and that I would have to be charged an extra $100+ dollars for a electrician to come outThe technician mentioned she would give me one month free due to the trouble (which I never received) ON May 15th the installer installed everything except for the NEST thermostat due to the electrician not being able to come outHe charged me for the NEST since I would have m

ADT requiring me to pay for services not rendered
I have moved from the home (in **) in August of that I purchased ADT for, and another homeowner lives there nowThe home I moved into after that home (**) was not able to have an ADT system placedI was told I could not cancel services and had to continue to pay for a product I was not using and could not useI have since, Feb 2016, moved into a third home (**), owned by my grandparents, and still cannot use the services I have paid forADT is insisting I continue to pay the bill but no services are being rendered
I am also suspicious that ADT is being paid by me and the current homeowner of the first home (**) mentioned

Called ADT, they set up a "tech" to come and "recommend what to do"Asked for credit card information and states "nothing will be charged on your card, we just need it to schedule an appointment"They then charge $on my cardNo one even mentioned about this charge at all, not a peep from the techIf I hadn't checked my balance days later, they would have been successful to steal $from meOn top of it, the "tech" turns out to be a hard sales personThe very first thing that he was so eager to do was to put a screw in my wall to put up a panelI thought that was fishy and now I know whyVery very dishonest company and willing to waste consumer's time and energy

Cancelled service in August Continue to bill credit card monthly
We cancelled our security alarm service in August when we movedOur contract was satisfiedADT continues to bill my credit card every month in the amount of $

ADT representative lied about contract providedThey said it could be terminated at any timeThe dishonest un-ethical practices need resolved
ADT representative lied about contract providedThey said it could be terminated at any time and no long term agreement would be madeThe dishonest and un-ethical practices are what we need resolved immediatelyWe want to cancel our agreement with ADT and were told we are in a agreementDue to the sales persons dishonesty our family is now being affected financiallyThe sales representative said the terms would strictly be monthly and we had no plans to remain in agreement with ADT at the length they signed us up for

ADT does not care about its customersIt will not handle complaintsWill just tell you it was a different company that sold and Installed
I signed a year contract when I called after 1/years to see about lowering the monitoring fees they said it was a year contractI ask them to send me a copy of the contractThey did my signature was no where on the contractand all the places that were supposed to be my initials were not "easy to see"One of the persons I spoke told me how they do it and I don't think she meant toWhen the paper contract is signed she said that it was just for you to read so you could decided it that is what you wanted and that the real contract was not signed until the installer had you sign for the installationThe installer ask you to sign only for the installationWith only months left in the contract you may think why botherWell because it is fraudThis company is deceiving people and this practice should be stoppedI called ADT home off

ADT has assessed an improper penalty towards my contract and after repeated attempts by me to resolve, has forwarded my account to collections
Account #XXXXXXXX
The following is the exact letter I sent to ADT via certified mail
I am writing to address a letter I received from your company (enclosed) regarding a balance due of $ Not only is this amount incorrect, but your company took it upon yourselves to take money from my checking account to pay this "debt" without my permission after repeated attempts by me to explain your error and arrive at a mutual charge This is my first issue
As a military officer serving for over years, I was forced to move regularly At the beginning of using your service I signed on as a USAA member with your company As a USAA member, I was only bound to a two-year commitment but each time I moved I was forced to sign a new contract However, after my initial two-year contract with your company through USAA (in Delaware), your c