ADT Security Services

I called ADT to question about an automatic charge to my bank account Spoke to the rep (***), and she stated that I wrote a check for payment So, I stated to her that I didn't write a check and would remember if I did Then, she insisted that it was the bank that wrote the check After a short debate, I informed her that I will call the bank and find out After updating my bank on the situation, they researched the "check" and stated that there was no record They even stated all the transactions that I made to ADT, and that amount charged was not one of them Then, I called ADT back and another rep (I think ***) was kind enough to reverse the charge after I told her the situation She actually told me that the charge was through an online Easy Pay system which I did not authorized, and *** removed me from it (weird since I never signed up for it) A few days passed, and I did not see the credit I called ADT to check and got *** againShe was argumentative and insisted that she was right about the check payment from myself or the bank She even rant about how she was writing an email as we spoke to the rep that credited me and telling her that there was nothing to be confused aboutI didn't want to continue and entertain this conversation, so I let her rant After she told me that the credit will take 7-days to go through (which was the purpose of the call), she reinforced her thought that it was a check and bidded farewell with the typical business closing saying Now, ADT will be triple paid if I am not credited because I made a payment online during this debacle A day later, I saw a letter from ADT Apparently, they decided to automatically charge me that same amount that I called in about through their Easy Pay online system There is the mystery of the check solvedthere was NO CHECK!
FYIthis was the second problem dealing with automated charges to my bank account from ADT which I thought was resolved when I called the very time to put on record NOT to remoted make charges without my permission
This experience made me think twice about the faith and credibility with ADT especially their accounting system and "some" customer service reps In the end, I don't even know if I will be credited

I purchased a home in shawnee, kansas that had ADT equipment left in the home I was told by adt sales rep that everything was in place and nothing needed to be done except sign for a remote that goes on the key ring and agree to the monthly payment which I did and paid faithfully for years My wife has alzheimers and her condition deteriorated rapidly and I had to put her in alzheimers nursing home facility after years I sold my home because it was just me I left all the adt equipment in the house just as I had found it After moving to a senior housing facility which has security, I did not need any security service ADT sent me a bill for full year of service because they said that I had a year contract The only thing I signed for was to agree to the monthly payment and receipt of the remote for my key chain At least, that is what the sales rep told me I could not keep the service since I sold my home I cannot use the service and they still have all the equip

I sent this email to ADT CEO *** ***
"Hello*** I hope this inMail isn't to much of an intrusionI was reaching out to you today because I canceled my account today due to the gateway being non functional last night during a robbery next doorI was asked by Law Enforcement and our communities security to provide video footage If I was able tooWhen I logged into pulse.adt Is when I first realized that the cameras had been offline and we're currentlyWhen I woke this morning they were back online and functioning properlyI contacted support today to ask why I was not notified that the cameras were offline and was told that that's not something ADT will monitor for, it will monitor for ADT system but not the cameras because it was not possible to do soThe representative went on to say that we, consumer would first no if we tried logging into the system and we either couldn't or if we could log in we wold see that it was offline as I didUnderstanding that portion I explained that if that's the case ADT can in-fact monitor if surveillance goes down via the web application fairly easyI know I've undoubtedly oversimplified a very complex system you oversee at ADT, I'm only speaking from that little window of monitoring whether a system/service has gone down, offline, etcI explained that I was no longer comfortable keeping ADT knowing this and the representative canceled my accountHe did explain that I am in a year contract so early termination of the contract was roughly $
*** without wasting more of your time on this story, I would like to say that I genuinely feel that due to my hardware/service failing and not being notified of it during an opportune time that I should be granted forgiveness of the early termination feePlease consider this
Sincerely,
***"
In response he had his social media specialist contact me to resolve or should I say retain my business
So essentially people you need to understand, ADT does not report to you if your camera system is downAs this picture shows it is possible http://e.dika.io/ifde ADT does not report or even know if your whole security system has gone offline as the "social media specialist" told me just now that there is nothing showing either my security system or camera system were offlineTo add insult to injury, they respond to very valid questioning of defects of their system with denial of fault on their endI'm writing this review as a current customer which has canceled their contract early and will be terminated Feb4thI will probably end up having to pay the $early cancelation fee now and have to fight this in courtThe unfortunate fact is I'm very able to do this and willing but do you want to deal with a company that you might have to go to court with just to defend your position with valid arguments? Please stay away from ADT and look into other alternatives
Lawsuit will ensue

alarm is not detecting entry of people coming in and out of my house
I had to file a police report for damages done to my homeADT insists that the system is effective.It is not..as it failed to record and notify me of each time my ex entered my homeUsing a device that he purchased on Amazon..he walks in and out of my home undetectedI bought the system to protect my home from him
Why should I pay for something that is not serving the purpose for which it was purchased.I have had to purchased burgular bars as added protection because the system failed me

I am appalled by the outrageously bad customer serviceI asked ADT about terminal compatibility, and I was not told that there are multiple types
ADT failed to notify me, even after I asked, as to whether there are indeed different types of terminations for my battery backpack system for my ADTI apparently needed a This was not conveyedMy system is an ADT Safewatch pro

I was told by Regional Mgr that I would be 100% reimbursed for work that my private HVAC person had to do to fix a faulty installation done by ADT
I hired ADT in March to install Nest Thermostat systems in my homeADT hires their own electricians since their techs are not allowed to do Nest installsI had NO problems with our AC or heating prior to this, but, wanted everything to be integrated with our alarm and services that ADT was providingWhen ADT performed the installation, we were not yet living in the home, as we had just purchased itWhen I attempted to move into the home on May 27th (I was weeks pregnant and NY was in the midst of a heat wave), I immediately notified ADT that the AC system was not working and that the Nest thermostat kept reading an errorDue to it being a holiday weekend, ADT said that the soonest they could send a tech to me was on Wed, June 1stI told them this was unacceptable and they agreed to get a tech to my home on Tue, May 31stDue

Worst experience everUnreliable and irresponsible serviceEven for urgent matters you have to wait on line for at least minutesAnd because ADT was not able to pick up my phone call within a few minutes as stated clearly to me the police was dispatchedWhen you tried to explain no one at ADT cares to take any responsibilityI have been with ADT for almost years and they will not consider your loyalty if something goes wrongI decided to leave this companyEven your alarm goes off now you will be asked to press then then and wait foreverThink twice if you want professional and timely service

DO NOT and I mean do NOT get a security system from ADT!!! They are not even worth one star! They are the biggest liars in business! I do not even know how these people are allowed to scam people into contacts the way they doI called to get cameras on my home, I already had my system for two years, and what I was told by the sales representative named *** *** was that I was signing my WORK ORDER, but what I actually agreed to was another 24-month contract and a higher bill !!!!! READ everything you are signing!!!! These people are professional scammers!!!
Also, I was referring my parent to get a system and *** said that we would both get a $Visa gift card for the referral and a $Visa gift card for a "promotion" (which was a complete lie) they were running that weekendWe NEVER received any Visa gift cardsHe also promised my parents the cheapest system which was supposed to be $a month because they were going to pay quarterlyAGAIN another LIE because their bill is $a month and he locked them in for months as well!!! *** *** is a disgusting person and a liar; I hope he goes to *** for what he has done to me and my family and for what he has probably done to many other innocent people!!! I have called multiple times to get it fixed and every representative gives me the runaround, no one will help fix the problem
Beware of ADT!!! Their sales representatives are liars! As soon as my contract is up I will be canceling my service immediatelyâ??!

I have been on the phone for minutes, with clerks just to be sent to a voice mail of a managerI received different stories from each clerk
Each clerk had a different answer on how to resolve my issueAt the end I asked for a manger just to be transferred to a voicemailThis is my second attempt at callingI called last week and am still waiting for a call back from a manger

Went with ADT for my business,
I had my sales visit from reps prior to installSales people told me that the camera wires could be installed inside the walls and I would be able to have a camera for the exterior of my business
Upon the arrival of the install tech I was surprised to find that the wires could NOT be installed through the walls and I could NOT have an exterior cameraas they were already installed upon my returnAfter months of phone calls and back and forth with corporate I just gave up on getting the item fixed because I don't have hours to spend on the phone every couple of days
I recently sold the business and now they hit me with a $cancellation billI called yet again to explain that the business is sold and explained the trouble I had upon install and they refused to do anything more than reduce my final bill by $
Shady business, lying sales people and poor customer service

ADT was unable to install the system at our new home (once because they didn't even show up), yet is continuing to charge us the cancellation fees
We had ADT's service at our old house Upon moving, we contacted ADT who told us to bring out recently purchased equipment to the new house for installation We set up an appointment and I took the day off from work Eventually, ADT showed up but their technician said he was unprepared to install our equipment and asked if we were interested in an entire new system Obviously, since we had only purchased the security system about a year ago we were not interested in whole new system The technician put me in contact with someone from their sales team who apologized for their mistake and offered to set up a new appointment with a technician who would be able to set up our equipment with some extra equipment to account for the extra windows in our new home We set a new appointment, and I took another day off from work I was given a t

I recently contacted ADP's national office to set up their monitoring service, and I was extremely impressed with the person with whom I interacted The customer rep really listened to what I wanted and offered me a great deal When I then met the local installer in the Medford, OR area, I was further impressed with the quality of service and his sincere desire to customize a security package that worked for me Before he left, he ensured that I understood the system and that my equipment needs based on a thorough house inspection were met It was obvious to me throughout this process that not only was I dealing with highly skilled professionals, but also people dedicated to providing great customer service

I will not recoment nobody to get adt service!! They are the worst they steal money on top that they got worst and horrible customer service they scream at you and they always hang up on you, and they were charging for in account that it was not mines and it happens more than times.please don't commit the same mistake that I made and don't believe what they tell you when you first sign the contract because everything they guarantee they end up charging for everything

ADT does not conform to it's own policy I was represented with a service and product one way and then they do as they want,and no customer care
My alarm system was improperly installed originallyMy home was burglarized in 12-18-to find out ADT made an error, so it never worked They were to have fixed it, but it still has flaws.On 11-18-my home was burglarized againprior to that I received 3-alarms, leading me to believe the system is untrustworthy I made a claim and was denied I try to contact the representative multiple times and e-mail and no response

This company Has been charging me fr services they are not providing since the end of July, The system is not own nor does it work but I conyinue to get monthly chargesI have had deaths in my family this past year which caused me to miss alot of time from work which I was not paid forI was barely making my mortgage which I am still behind on let alone paying for security services I am not even gettingI have called numerous times requesting they cancel and credit my account but they refuse to do so unless I allow a technician to enter my homeI no longer want anything to do with ADT the people I have spoken to do not care or have compassion for their customers and they continue to rack up charges for services they are not even providing, in turn affecting my standing and creditI would like to cancel my account and be credited for services they have not rendered to me since the end of JULYI need resolution not them telling me I have to allow someone in my house when I cannot

After cancelling my service with ADT, the organization is trying to collect monies due to early termination of contract
On June 13th, 2016, ADT came out to transfer & install their security equipment into my new house This was a transfer from my previous house in Flower Mound During my conversation with the ADT installation tech, I was informed that not only were the motion detectors I purchased from ADT not designed for pets, they were installed upside down at my previous home to disguise this erroneous sale so they would not pick up the pets After asking the tech to please leave, I immediately called ADT and cancelled my service, with the understanding that I would not ask for a refund and ADT would withdraw their contract terms I have since received a bill for for contract termination I have spoken with a supervisor today, who has indicated that ADT has no record of this conversation that took place on June 13th

I am in Minneapolis and cannot find a lsiting for ADTSays this one is closest office so here goesI signed a contract with ADT and they are now telling me they are going to raise my rate even though the contract is not up yetWhen I told them I was going to quit paying they said I would be liable for the balance of the contract which is around $I am filing a complaint with the attorney general of the state of MinnesotaI'm doneThis is the worst business I have ever dealt with

Refusing to give refund due
I've been with ADT since and on a scale of 1-10, we, my wife and I, have been about a in terms of happinessRecently we made the decision to install our own service and cancel ADTOn Jan5, Brian who was rude and I believe is responsible for causing this problem, refuse to cancel the service and charged my account for an additional monthWhen I ask to speak with a supervisor he said, there is nothing a supervisor can do, this is company policy and the supervisor will tell me the same thingAfter hanging up, I called back and spoke with Shameka who was very pleasant and professional a nod seem to take care of the problemShe said, that she closed the account and will refund the payment that Brain charged to my account, it will take 7-business daysI was happy with thatAfter days, the payment was not deposited back into my account as promised, instead I received a bill credit in the mailI called ADT again and spoke with Joe who said t

I called ADT last Month May at the beggining to cancel serviceAfter being on the phone for almost hour and explaining the same thing to different people finally the last personSupposedly cancel my account and I was supposed to get by mail the final invoice for 53.49The month of May ended and I never received anything from ADT other than another regular monthly statementI called again the last days of May and the same routine after being juggled for half an hour between incompetent people and having to explain the problem over and overNothing got resolved and we got disconnectedOn this call I explained each and every employee that I was closing down the business at the end of May.After closing down the business last week I called ADT to follow up on the cancellation one more time with no luckAfter being pass from one person to the next and having to explain myself to eachThe last person asked me to send an email to customer service with my cancellation letter an
Produ

We have called times to cancel our service and they will not allow us to do so They say they will refer our account to collections if we cancel
My husband and I have called four times to cancel our service We are getting new home security service with comcast and no longer require home security with ADT They say we cannot cancel without a PIN number which we don't know When we ask to speak to a supervisor they say none is available They've said they will send our PIN number in the mail and have not done so (after two weeks)
We've stated that we are disconnecting our land line and will no longer be paying for their security service and they've threatened to send our account to a collection service