ADT Security Services

I signed up with ADT in I sold my house in and asked to move my services to a new locationI got a house built so I spent months with a family memberDuring that months I was charged for the service even though I wasn't using itThey will not refund me the money or apply it to the new accountNow that I have the service set up in a new house, they want me to sign another month contract because they say that I am "starting over" in a new homeHowever, I was consistently charged for the service for over a yearThey can either apply the money that I spent to this new account OR they can shorten the contract the give me grace for the time that I've already been a customerMaking it mandatory for me to sign another month contract is absolutely ridiculous
Product_Or_Service: ADT Security System

ADT assured that a year contract was transferrable with any moveThey now insist on a new contract due to a move or face a huge financial penalty
I purchased an ADT security system in December with the assurance from their representatives that by signing the contract, which locks you into a year commitment, that if I moved my residence my contract would be transferrableOn Tuesday 9/27/I called ADT to request a move (to another unit on the same property) and was informed that my only option was to enter an entirely new year contract or pay a $cancellation fee for the serviceI am willing to honor my original contract, but as a renter who frequently moves, I feel that being forced to enter an entirely new contract effectively traps me in their system forever Account #: XXXXXXXXX

We moved into a new house with old ADT system, I then got a letter from ADT saying I can reactivate the service for $When I called them, everything changed, they told me the system was outdated since it is based on a landlineAnd they tried to push me for changing a new panel ($900) with a premium monthly fee of $I then found a DSC GGSM modulus based on cellular at home??! I think my question is how the *** I will hire LIARS for my home security?

I was told that if I moved that my contract wouldn't be affected and now I was told it has and pretty much was lied to
On September 8, I signed up for ADT security because my apartment was broken intoThey told me it would be a three year contract ending in After my lease was up I moved to another apartment because I was still did not feel safe and called my ADT representative Tim *** and he can be reached at XXX-XXX-XXXXHe stated that all fees would be waived but I had to continue my three year contract at my new addressI had no problem with that and agreed knowing my contract would end I have constantly been receiving harassment phone calls from ADT since I moved to my new apartment stating that my other apartment was still active even though I was told by my representative that he had to activate itAfter calling for almost a year every month to get it refunded back to my account it was finally settledI was still concerned and checking often to make s

I have called in multiple times in order to cancel my commercial alarm system
Both myself and a couple other individuals from our organization have called in a number of times to cancel our commercial alarm systemEverytime we are put on hold for an extrememly long time and once we finally get through to someone and give all of our credentials and passwords we are told that they cannot process our requestWe are then told that someone else will give us a call in the next - business days to handleBut no one ever calls
Everytime I call back in they tell me how sorry they are and that they will have some handle this right awayBut no one actually does anything
We are moving to a new location, we would have put another system in the new building but after this experience there is no wayPlease contact me so we can get this resolvedThank you

ADT lied to me when I canceled my service and billed me incorrectly based on what I was originally told
I canceled my service in April When I canceled my service there were months remaining on my contract I was told that since I sold my home where the service was installed, I would no longer be liable for the remaining portion of the contract On May 17th ADT auto-withdrew a fill month payment from my checking acct for the month of May services, at which time I no longer owned the home or used their service I called ADT regarding the charge and they informed me I now am liable for the remainder of the contractTheir people lied to me and robbed me!

Horrible serviceI was scammed into services by a third party called safe haven who manages my "contract"My equipment has been defective for the entire year I've had this serviceSafe haven has denied providing me the adt equipment I paid for I have contacted adt multiple times through phone calls and online messaging regarding my cameraAlso my window and door sensors were never installed because they say the year old sensors from a previous company the original homeowner had "would work fine" but I still had to pay for all the equipment and installation feesMy camera was set up with wires hanging down and the camera does not work nor does the remote or glass break sensorsThe technician sent by their third part seller did not know what he was doing and would only communicate through his personal cell phone which I refused to text him onWhen I asked for a new camera to be installed by someone else they flat out said NO because that specific technician services my neighborhoodThey said I can upgrade to the updated equipment when my year contract is upAfter contacting adt they throw the blame to the third party seller called safe haven and when I contact safe haven they tell me to contact Adt about my issuesOne year later and the issues have still not been resolved and my services have been disconnected on meAdt continues to harass me weekly by sending me emails to pay or else they will send me to collections but when I call adt they will tell me to call the third party seller to complain and they refuse to respond to my service requests or provide me the equipment they are charging me forI'm confused why I'm paying to adt but they will not help meI feel like I have been scammed for a year paying Adt for nothing because they threaten to charge me penalties and fees for breaking a "contract" because I only had a few days to cancel and they waited to respond to me until it was too late forcing me to pay themNow I have been ignored by both companiesIt's ironic how the security system worked the first day but as soon as my trial period ended my services stopped working and adt Put me on auto pay from my bank without my permission and when I called they refused to take me off auto payI had to have my bank stop all future payments to them and now they want to continue to harass me to keep payingWhat a scam! I'm very disappointed with Adt and their lack of care or knowledge about this third party sellerI would never recommend Adt security to anyone! Nothing but problems since day oneAll I asked was for these things to be fixed but they refuseIt's very unfair to be forced to pay $a month for a security system that has already been disconnected on me

This is the worst service you can ever find! Do not getmonths contract of over paying useless equipmentThis people lied to us non stop they took days to install the equipment and when they finally didIt was the wrong onecustomer service just gives you the run around un til the third day which is the end of the trial period( not seven like they repeatedly told us) just so they can lock u in and then charge extra for outdoor cameras, which is for what I sign up in first placeYou will save so much jut by buying some nest camerasThey have sooo many features, record longer( adt only records seconds of footage) and their monthly plans are $per camera a month! Trust me we called millions of times to get our situation resoveld and they gave us lies after lies, and "escalated" our call to the manager and no body called backScammers is what they areDont fall for itPlease!

Total Hotel California experience You can sign up, but you can never leave I am conservator for my elderly mom, and have tried for months to cancel her service They claim to have no knowledge of receipt of her cancellation letter Over three hours of my life spent on the telephone over numerous conversations and multiple reps (all of whom were absolutely horrible and entirely ineffective and poorly informed) Never get started with these thieves and go directly to a local service

I have been made many promises but no follow thru I have been told I would get a call back many times, but never happens I mailed CEO, no response
unanswered letter to CEO,
I know there are steps to follow as a customer to contact ADT of problems with the service (and there are many problems with the service and lack of service) and equipment I have tried for over six months to follow those steps; however, your company employees do not follow through with their promises Please review the following chronological time frame that I am listing below
If your company is unwilling or unable to even return my calls when I talk to them, then I need to change providers and request a refund of what I have paid for the service at three different locations that I own Please let me know who will contact me and when I have been more than reasonable, as you will see from the notes in your own system, but I have done all I am willing to do If I need to obtain legal representatio

ADT got me for a extra $on installation more than quoted, They failed to file permit with city and I got robbed and they could not dispatch police
ADT got me for a extra $on installation more than quoted, They failed to file permit with city and I got robbed and they could not dispatch police because of the permit that was not filled and I got tools stolenMy business closed down and I had to cancel the service early and they said if the new tenant uses ADT I would not get charged the cancelation feeI was not told the new tenant did not end up using the service and without ADT calling me or sending me a letter they sent it to collectionsI called them to talk about how they did not give me the service I paid for in the beginning and Asked if they could waive the early cancelation fee because they dropped the ball and after a hour each time I called (times) they say they will have their manager call me back and never do call me back but I still get collection calls and le

Equipment is poorly installed had to call several times for failed equipment lie about services tell you u can transfer services with the fact being u have to start a new year contract like u are a indentured servent I have being paying for unused services for the last year and half because I refuse to do another year contract with these liars with horrible equipment and service One serviceman entered a extra code into my key pad allowing him to excess my key pad for later when I contacted the supervisor he said it could not be done only to find out the have excess for hour to your key pad after they leave when I confronted the supervisor by text he could not be reached by phone or text don't trust ADT liars liars liars untrustworthy bad equipment poor service thieves

In July I began an account with ADTIt was recommended that I utilize the Cloud system with an internet service provider OptimumIt has been a comedy of errors on part of Optimum and ADT who do not play well together and always blaming each other for any error in serviceFirst, we needed several visits for just installation and making the product workRealize that I am not a technician and told several times to fix an access problem aloneSometimes you get lucky and have a person who is patient enough to assistThe main problem with ADT is their customer serviceIn the time I have had this account and called maybe three or four times it literally takes 45-minutes just to get an operatorTheir automated keeps quoting about their excellent service yet you stay on holdToday I called and after being placed on hold for about an hour I was transferred to the camera department and in turn to another automated service which I later learned was BrivoI left a message for access to my administrative log inThe original contract was scribbled in and is unreadable
In February my camera was out pretty much just about twenty days of the monthI tried to call to notify ADT and was told to collect dates and call backBy the time I got around to it March was hereIt appears after thirty days this information is not available
Since last year I had another security device placed in my home in another property and decided not to go with ADTI chose SlominsSo far the customer service is good and thinking about expanding the serviceLastly, the contract originally sign says I received training on certain aspects of this system which I never didI also needed the insurance certificate and was never able to access this via their website
Sincerely yours,
*** ***

I got overcharged for system transfer in between homes and being the event happe**d on a Saturday and after I called they said they couldn't help
after being in contract with adt I called to transfer services and system from o** home to the other after speaking to the agent about different sensors and how many doors and windows I have I was charged dollars to hold the order and on the date of installation I would be charged dollars I was ok with it got conformation and went along my old system was cancelled and a week later I was charged 530.42dollars for cancellation fees and a overdraft by my bank of dollars I called them and my dollars was refunded and I said what about my overdraft fee that u guys cost me , well ma'am we cant handle that but u can either call, fax, mail, email a copy of your bank statement to the address the provided me and I did mail it in certified mail and got proof they received it here we are week later no response of any sort

I have been trying to contact the Canadian branch of ADT customer support department for over two monthsI have not been successful to speak with a single agent and have received no responses to my online form submissions requesting a call back
Safe to say that I will be transitioning to a new service provider as soon as possible

I cancelled eff11/1/ADT keeps billing meLatest bill is for 1/1/thru 3/31/My acct is CANCELLED> STOP BILLING ME!!!!!!!!!!!!!!!!!!!!!!
see text of letter dated 11/29/below:
November 29,
ADT Security Services
South Vaughn Way
Aurora, CO
Dear Sir/ Madam
Re- THIS ACCOUNT IS CANCELLED STOP BILLING ME Account Number XXXXXXXX
Please stop billing me for monitoring
I received an invoice dated December 1, from you, asking for a payment of $for monitoring from DEC to DEC 31,
I cancelled this service by way of a letter dated October 3, and again on October by way of another letter (see below)
As you can imagine from my TWO cancellation letters, I do not want any service from you
I will not pay this invoice, nor any future invoiceIf you continue to send me invoices, I will refer this matter to my attorney and to the Connecticut Department of Consumer Protection
*** and *** ***

BE AWARE----I've been an ADT customer for over yrsI just up graded to the pulse systems with wireless camerasThis system has a major flawMy car was vandalized in my drivewayWhen I went to show the video to the policeI learned that the camera only records for seconds....then TAKE MINUTES TO RESET BEFORE IT RECORDS AGAINso all I had was the back of someones headThey left that info about the MINUTE DELAY...out of the sales pitchVery disappointedI was surprised to hear from ADT customer service "who had no idea about their systems" that for another $they can get me the system I thought I had brought

First of all, why has ADT been rated At when 95% of the comments are negative? I was told that my ADT contract could be transferred to new ownersI specifically asked this question numerous times as my home was on the marketI had it installed May & home sold in Dec The new owners were told that my contract could not be transferred & they would have to sign a three year contractThey don't want to, so I have called numerous times to get assistanceI even spoke to a supervisor after a long hold timeThey are rigid & will not admit I was given wrong informationNot only am I out $plus for installation but will now have to pay over $1,to get out of my contractPlease use another no contract companyMy realtor told me this has been an ongoing problem with home sales specific to ADTIf you have had a bad experience with ADT please post on numerous sites to bring attention to the company & maybe business loss will result in different practices

Was sold a wireless camera system that doesn't work w/brick houses
Invoice conf# XXX XXX XXXX In of May ADT installed two wireless cameras *** *** ADT, *** totaling $by credit card & changed a different bill for my "ring" for the door (ring works beautifully) Two weeks later I find out a car on my driveway was broken into and that's how I found out my cameras weren't fully workingWithin that month I had around 4-tech guys come to my house (cameras were changed times) NOW the whole neighborhood knows the cameras are not functioningBy the way when I called & spoke with one of the specialist I believe her name was ***; I was informed "cameras are a luxury & ADT is only obligated to secure my house NOT my driveway" Three stressful months later of the back and forth communication I was informed due to my house being made out of brick, it causes me to have issues with my wireless connections, so they are able to help me out if I pay an additional c

Trying for months to cancel service and steadily being charged $60/month, currently paid $with no cancellation and no alarm system
My alarm system has not worked for YEARS! I finally was frustrated with multiple attempts to correct service and decided to cancel service months ago! The customer service agent begged me to give ADT last chance and stated that I would not be charged for repair and quoted me a reduced price for continuing serviceThe repair person sent could not repair problem but stated that he would return to replace entire systemThat was months ago! He never returned and I was continuously charged the $60/month without the reduced rate I was promisedFed up, I called today to DEMAND that my service be discontinuedI was promised reduced rates, free service for months, etcI still said "No"Finally I was told that service could not immediately be disconnected that it would take another month and another $Thus,I am out out $to cancel service