ADT Security Services

ADT customer *** *** *** *** ** XXXXXRe: ADT System HXXXXXXXXXPhone XXX-XXX-XXXXDear Sir,Recently several ads have come to me offering ADT home monitoring for a rate much lower than the amount I have been payingThis prompted me to call the ADT billing office to inquire as to why.Last week I spoke to Jae, a service representative in the ADT *** officeShe confirmed that I've been paying $for three months serviceHer explanation was that over the years there have been rate increases, her recordsstart in In fact this service has existed since lwhen it was ***My records show the ADT billing in was $per month with about eight rate increases through when the current rate was attained.After putting me on hold Jae stated she would change the monthly rate to $A reduction of $per monthSince I have been clearly overcharged the past months, the overcharge is $She then checked with he

I am moving within the next few months and would like to move my service with ADT but they do not offer it where I am moving
I am moving to Florida International University to live on campus for one year and currently have ADT serviceI have a year contract that I am fully aware, is a contractual agreementI have agreed to be serviced by ADT for three years and would like to move my service with me but ADT does not have the optionSince I am moving on campus to a dorm, ADT cannot be inputted into the facility for various security reasons which I understandOn June 18, I contacted the customer service department and spent hour on the phone being shuffled aroundI was instructed that I was in a contract for years and the only way to get out of the agreement is to pay $700+, sell my service to a friend, or sell my service to the next person moving into my homeI informed the agents that I wanted to continue my service if I could but since I was moving to a dorm they wo

Quoted yearly price $higher than last year When bill came the price was more than last year
I've had the same system (equipment) for years, first *** then *** now ADT for the last years no real problems I pay yearly in advance, when I call in March of asking what the price was I was told the best price was I attempted to gain understanding on why the huge increase I was spoken to very condescendingly, and told I would not be offer and lower price because I ask yearly I opted to just pay the when the bill came But the Bill read I called again this time requested to speak with management and was told that I was being change for a service plan I asked if they would look at the last few years bills and note the service plan was given to me free for life They explain that arrangement was with *** and would no longer be honored And the lover price of was be withdrawn because I continue to question t

In July I was selling my home and contacted ADT concerning what to do with the service when I movedI was told that I would be charge $1,for cancelling the serviceI told the individual I didn't want to cancel my service couldn't I transfer it to my new homeHe said no(On ADT's web site they advertise you can move the system when you moveFrustrated I told him to do nothing at this point our house wasn't soldThe next month while looking over my bank account ADT had taken the $1,out of my checkingI called them and my call was given to their "resolution center" where I explain that scerinoI was told I did not have to have my services cancelled! I was told a check would be sent to refund me $1,I also discussed that my home had now been sold, I would continue paying my monthly bill and when my new house was finished we would have it transferredAfter a month of waiting for the refund, first time they sent it to my bank with only the last four account numb

I want to upgrade my service I talked with many people and got many different answers on pricing I was told through the usaa member route I could get the equipment I needed to remotely control my system for 67.50, another rep said he never heard that or that his company even had a usaa member division I was told my service would be a month I asked repeatedly what it would be with the usaa member discount and was told was the best they could do As many times as I asked no one could tell me why this discount would not be applied, just that it wouldn't I was told that it was up to the system whether the discount would be applied meaning, I assume, that the computer runs the business side of things there Seems like an odd response Another rep tried to sell me stuff I didnt want, but at a discount I felt as if I was haggling to buy a used car I feel I was treated poorly as a customer and when I said that I would likely be looking for a new company I was told that I certainly could do that...doesn't really project the image of a company that cares about their customers business I have been a customer for over years and I am upset enough that $a month will make the difference As far as a resolution, I want the equipment for 67.50, as I was told, and my 10% usaa discount on monthly service just like I have had for the last 15+ years

I was promised a non hardwired mounted panel and a wireless portable panel
On August 19, 2017, I had my existing ADT service installed into my new homeAfter multiple conversations with customer service, I agreed to a wireless non hardwired panel and a wireless portable control panelOne for both levels of my homeWhen the technician arrived, he told me that he was not told that was the products I was revivingHe proceeded to install control panels that Had to be installed above a power outlet and not where I asked I called customer service while the technician was here and was told I had to pay extra for the second panelAdditionally, I was told that the products I promised could not be installed Then the technician installed the upstairs panel too low I now have panels because the technician would not install the ADT panels where the existing panels were He proceeded to tell me that he does handyman work and could come back to remove/repair my walls where the existing

I signed up for monitoring service over the phoneI was never told that the contract was yearsI was charged a $early cancellation fee
I rented an apartment for a 2-year term and activated the ADT security system monitoring service over the phone on 5/26/While speaking to the salesman on the phone, there was never a mention of a fixed term contract or the possibility of an early cancellation fee
The security system was installed on 6/9/Again, the ADT employee who installed my equipment did not mention or clarify that the contract had a 3-year termIf he had, I never would have agreed to this, as my lease agreement was only 2-years long
When my lease ended, I moved and called ADT to cancel the monitoring serviceI was then informed for the first time that this was a years contract, that this term was in the fine-print of my contract, and that I would be charged a $cancellation fee
Knowing that I never agreed to a contract with a term longer th

zero starsHorrible, Worst company everIf possible we should be allowed to file a law suit against this cheatersADT equipment does not workPulse app never connectsTheir customer service does not helpNow I am stuck with year contract and useless equipmentIt is so frustrating that app does not connectSeveral emails and phones done but no use

automatic phone systems calls my place of business many times a day and disconnects

im relocating my job and customer service agent is stating that i'm still responsible for a contract when services isn't available in my area
I been a customer with adt since I have recently got a promotion so my job is relocating and I called to see what I need to do to cancel the account due to services isn't available where im moving to all the agents where very rude so I asked for a manager from relocation department her name was Raquel customer service number XXXXXX she came on the line and never even verified who I was so I asked her why is a customer responsible for a etf when the services isnt avaible where the customer is moving, I proceeded to ask her how much will it be she told me and stated that I would have to speak with the billing department on the bill to see if they can work out anything and she placed me on hold again n asked me to verifiy my password that went on for mins I said ma'am I know my password is right come to find out she called me anothe

We paid off our bill yet they continue to harness us and ask for us to pay for it againThey want our bank acct # and routing #We will not provide
5-calls to each of our cells a day between 5am and 10pmtext messages nowyelling and calling us namesthreatswe paidwas on the phone for 3+ hours to get resolved then phone calls less than hours later from collections again although we owe nothing!!!

Misleading and information regarding account cancellation by ADT representative
Acct# XXXXXXXXX
ADT cancellation team member spoken to: Lisa
#- Spoke to ADT rep Lisa on 03/01/@ pm MST
#- Asked Lisa to cancel ADT acct on 05/01/when ADT contract officially ends on 05/01/
#- Reason for cancellation: property sold and already have ADT service at new property so no need for transfer of service
#- ADT rep Lisa said cancellation noted in system and cancellation taken care of
#- I asked Lisa if an email would be sent to me to provide confirmation of cancellation Lisa said email would be sent right away and letter would be sent later
#- Lisa also said a credit would be applied as well
#- Contacted ADT again on 03/02/@ 3:pm MST and spoke to another rep who said she did not see any notes in the system indicating cancellation on 05/01/
#- ADT rep contacted cancellation group and rep returned an answer of "you need to call ADT

I only gave a one star rating because I could not leave zeroThis is the WORST company I have ever come in contact withThe customer service is a JOKEThe service is a JOKENothing worked properlyThey are now charging us over $to cancel a service that literally did not workWe canceled anyway in hopes that we can dispute that ridiculous charge and, lo and behold, we were charged AGAIN for another month of service when we do not even live at that location anymoreWhen trying to call to talk to a representative, she HUNG UP ON USHow is this company in business? I am beside myself with angerI want to reach out to as many people as possible to tell them to run as far as they can in the opposite direction as this companyDo not waste your time or money on this companyThey will *** you of your money and hang up on you while trying to communicate your frustration with their lack of a properly working service

I had a service done in which took longer than expected without warningA credit was promised on a callLater found out it was overruled
In April 2017, I had a service technician come out to move a panel approxfeetWhen I scheduled the call, I was told it would be approxminThe technician arrived at 837amMy wife left around to take my daughter to school and run errandsWe later found out we were charged $for the serviceThe technician says he was there until 1119amWe have no idea if he was there until He could have left at 911amNo one called to tell us they were done with the job or ask us to sign something stating the job was completeThe technician also didn't tell my wife he thought it was going to be longer than expected and give an approx time and cost so we could make an informed decisionA company shouldn't be allowed to do work at will when the charges are not presented prior to work startedWhen I called ADT, the call center got approva

ADT has rendered my equipment that I bought outside of the contract no longer usable, the list includes garage door openers,thermostats, cameras
I purchased equipment outside of my ADT contract for equipment compatible with ADT's Pulse system,
I spent over $dollars between the two garage door openers($ea, $total) two thermostats($ea, $total) four indoor cameras($ea, $total) one outdoor camera($125) and one nightstand tablet($200)
I have discontinued their service due to the high cost of the system and their insistence on billing on three month increments instead of standard monthly billing

Horrible! My alarm would go off and NO ONE would call to check on us! I agree with everything everyone else has said!!! BUT WAIT TIL YOU HEAR THIS
The sales rep that they sent into MY HOME was a criminal felon!!!! That sure explains why she lied about prices and NEVER mentioned the year contract not even once!!! I feel completely unsafe now! When I called to tell them they did not believe me and blew me off! I had to BEG them to investigate this employee's true identityWell, I was right she was a criminalThey let me cancel my contract (which I only had a few months, maybe 4-months?)I asked them to refund the installation fee that I paid which was roughly $and they refused! They sent a felon into my home putting my family at risk and I am not even refunded?????

My father was visiting from out of town His alarm went off at 3am ADT called him and stated they would contact the local county sheriff's dept to check out the place The representative stated they will call him back and let him know if everything is alright I thought that was what the commercial said "Peace of Mind." Three hours later, no call no confirmation if there was a problem Finally my dad called, representative told him if he doesn't get a call back, all is good He wanted the phone number for the sheriff's department because he felt like no one calling him back is a bad sign They refused to give him the phone number for the local county sheriff's department Had he received a call stating the police went out and found nothing, he would have been fineHe asked to speak to a manager just to explain if the alarm goes off, he expects a call with a status good or bad The manager started interrupting him talking over him and stated that if they don't call back then nothing happened I got on the phone and stated I was his daughter she started talking loudly over meI told her to let me just say one sentence She kept talking and not listening to my statement I finally told her to pass *** word to upper management that it would have been nice to get a good confirmation Just like when they get their check for services, they want to make sure the money is cleared We expect the same respect and courtesy I looked up the phone number for the county sheriff and hey were able to confirm they checked out the place and there was no disturbanceWhich ended well, but we had to confirm that ourselvesADT didn't seem to care we just needed to know after three hours

ADT has the most horrible customer service I called July to cancel my services was told everything was entered and good to go I called back August 3, to provide my new address to receive my final bill which I wanted and expected to pay The rep at that time stated my services where not canceled and said she would help me with that; asked for my new address and proceeded to share I had a cancelation fee I asked what that fee was? She stated I was hoping you didn't ask she shared what the fee was and I was confused as since never had any upgrades I explained that in November a ADT tech came to home, but it was due to letters ADT kept sending stating our system needed upgrading due to 3G requirements and our system was obsolete stamped with urgent After receiving the third letter decided to call and they confirmed yes my system needed updating I asked at that point if I would be paying anything and they stated no The ADT tech was literally in and out in under mins inserted something in our wall unit and said we were updated and now could use the APP they had, plus stated I can give you a camera for freeI stated I didn't want anything to change just wanted to ensure our system worked for the security of my family He said ok had me sign paper of the system being good NOW they tell me I was upgraded and when I signed it was a month contract hence I have to pay a $cancelation fee I could've easily just transferred the service but feel in principal can not do business with a company that deceived me and now all they say is you have a contract The root of issue is the only reason they set foot on my house was due to letters stating my system would not work properly and not be supported That seems to me as just a fix and not a reason to secretly sign me up for a month contract I will never do business with ADT again Since August 3rd I have been waiting for a call back from a manager and nothing I called August 5, to only speak with a Ms*** and in all honesty ADT could save money just hiring parrots since all she could say is you have a contract up to five times Again, not listening to a good paying customer since She gave me the same run around a manager will call you back It is August 8, and have not heard from anyone

Do not get a contract with ADTI got an alarm system for my home here in California for protectionThere is a restraining order against my husband protecting my children and myself from himAnd an ADT sales person came by my homeIt was a bit shady how it was sold but nonetheless I got one
I had it for a while and due to an ongoing divorce and lack of support I lost my homeWe moved out on March 20th and the utilities were turned off the same dayADT never noticed the power had gone out or the phone lineGreat alarm system
I called to terminate the account on March 21stThey tried to sell me annoyingly and repetitively on another alarm system in my new home, and I said no repetitivelyFinally I was told there was an early termination fee, which I expectedThen they charged me for April through my bank account! And they did not send me the termination bill till mid-AprilThen they charged me again for MAY!!!
I called several times and told them they could not charge me for a service I am no longer receivingAnd the representative said I STILL owed them money till July! And I said then why did I pay an early termination fee and that was bull! They absolutely refused to refund the money and I have filed a Revdex.com complaint against themI think I'm going to have to actually go to my bank and stop payment so they don't steal more of my money!
Don't get an alarm system from ADTTheir billing and contract practices are terrible, they have terrible customer service, and steal your money by charging you for services you are not receiving

We have had an ADT alarm in our home for years We recently replaced exterior doors on our home and called to see about reconnecting the new doors (we had a hard-wire system) I was initially told the cost could not be determined by phone and would depend on a home inspection which was set up for week out The night prior to the service call, the installer called to confirm - he was easily able to tell me a cost -$300+ and my monthly monitoring fee would increase from $to $ I said we would look into other options -The representative was less than polite from the beginning, leaving me with the impression he was doing me a favour by coming out - I contacted ADT the next day to cancel our service and was put through to customer service I left a message and more than week later have had no response I called again to cancel and the agent wanted to put me through to customer service again, I explained my previous experience but agreed, he came back to tell me it was an answering service again and considerately let me know I"d be leaving a message He then transferred me to the cancellation department (?) There a very pleasant representative informed me that there was no cost to reconnect and no change to the monthly monitoring fee!! At this point I am a bit flabbergasted by the behaviour of this company We have still not heard back from customer service and have cancelled our service