ADT Security Services

About a month or so ago, a technician came to my home check to see what was going on with the system First he told me that I needed to pay him at the spot $in order to proceed with his job The number of months I have been with ADT and have had technicians come to the house to fix issues I have never been told that I had to pay directly to the technician nor a bill will be sent to me While I asked him if he could bare with me to speak with a ADT representative for clarification, he was rude, very impolite and while my one year old son following me and was by the door; the technician open the door and hit my son on his face and while I defended my son he also hit my unborn child At the time I was months pregnant After he did what he did he got in to his vehicle and stormed off I immediately called to ADT to file a complaint against the technician My system is still not fixed and I am stuck because it does not work properly and I am really frustrated with everything I have gone through with ADT since the first month All I want ADT to do is break my contract and let me go for good but for one reason or another they are being so ignorant and finding excuses why I cannot get out of the contract Hopefully in this review/compliant ADT will be able to help me out to break my contract
If anyone is reading this, please do not go to ADT; customer service is horrible and also their technicians Please reconsider and do research before signing a contract

If you can avoid using ADT I recommend that you doAlthough their actual monitoring service is great, their customer service is terribleMy monitoring is out through their faulty equipment and they can not find an appointment for more than weeksSo no cameras etc, just waiting for some event to happen that can not be documented while they rush to see new customersI have been an ADT customer for at least 8years and while I wait weeks for my repair and then a hour service window; I will screen other alarm companies that have better service windows, and actually accommodate loyal customers

Experience has been unprofessional I called ADT for an appointment for an alarm system, and was given a 6pm appointment for a sales person to come out and give me a quote on June 18th At 6:I was texted a picture of the high way by the sales person He then called me minutes later and said he needed to reschedule to Sunday Needless to say he quoted me as a monthly payment for the alarm system I declined I called back a the following month, and asked if they would honor the price and they stated they would However when I got the proposal they stated I didn't notice that it was higher
Product_Or_Service: Alarm service

Unreliable alarm serviceThe smoke detectors where not properly checked when we moved into the house, and turned on out of the blues at am!
We contracted the security services of ADT when we moved into the new house months ago and we supposed alarms, carbon detectors, cameras were checked and ready to work properly We were wrong and found out in the most annoying manner waking up suddenly at 4:am to the disturbing sound of the alarm and smoke detectors in the houseUnfortunately nobody from the company offered to show us how the system worked when we moved, so we couldn't stop the noise, also we didn't know the pw so when we tried to stop the alarm we couldn'tWell we ended up waking up everybody in the house at 4:I called ADT people at 4:and somehow managed to stop the alarm and we settled up an appointment with a technician for the next dayWhat was the surprise when we found out that not only the batteries of smoke detectors were expired but also the machiner

I booked two appointments, neither was made on time, very disappointed

hi,
I called adt sometime back in dec for security cameras the install was set up and the man Luis came the next day to install a panel and provided me with one indoor camera, when I asked him when was the other tech coming to install the adt cameras he told that they gut would be there but that he was on another job, *** then proceeded to show me the cameras he had installed at his home, I told im that it was nice and I like the way the pictures shows on the phone, he proceeded to tell me that they weren't adt cameras but that they were swann cameras, he told me to buy the swann cameras cause the adt cameras were a *** and that when I get the swann cameras to call him and he will come and install them
when I got the cameras I called him and he told me that after he finishes his side jobs he would come and install the swann cameras for me
weeks passed and I kept calling him and he did not answer, finally when he did he said he was in the hospital with the flu and would be here in a few weeks to install them so I waited
then on last monday someone was supposed to come and install them being it was approved for the cameras to be installed or so I was toldi and stayed home from work and waited all day and no one showed up
I keep calling adt and defender for help now *** manager *** is basically calling me a liar and said that *** did not tell me to get the swann cameras that it was another brand call ali or something like that , well I can assure you , he did tell me swann, I know nothing about security cameras, all I want is some resolve, I don't appreciate being told I am a liar and I don't appreciate being taken advantage of all I want is a little piece of mind knowing my home is somewhat secureif you can look into my file and see all the times I have called and the notes that are supposed to be in the system you can see for yourself, please im begging you , please help

I have had ADT for about years I moved in and kept ADT with automatic payments from my checking account As of 12/5/I had my land line removed and went with Xfinity ADT continue to take money from my account and no contract for years at $a month so my question is what were they monitoring when they knew there wasn't a land line In June of I got my security switched to Xfinity I called to have the account cancelled and stayed on hold over one hour every time I attempt to cancel and they continue to take money from my account When I stop the payments from coming out of my account then I was able to talk to someone in August and because I didn't have my password they refused to cancel my service so they are continuing to call and harass me and they are continuing to charge for something they know I don't use And if they were to give a printout of my service for two years and counting there isn't any activity on the account because there is no phone l

I have had horrible experiences with ADT after the sale of my home and moving to a new locationThey were supposed to do a transfer and instead have charged me a cancellation of $I had a year contract and was in my second year, paid yearly and on timeThey have been completely unwilling to revisit the issueI and my fiance have called multiple times and they refuse or give the run aroundHow hard it is it to consider it a transfer?? Now I am getting harassing credit calls because I had hoped I would get this resolved and not have to pay the cancellationNOT the case and the check is in the mail to keep this off my creditMeanwhile, we were charged several hundreds to connect ADT at the new house and it was done incorrectly and kept being charged more and more to get it rightI truly hope anyone reading this reconsiders this companyThey are not honest and provide no customer service whatsoeverAll ADT does is MONITOR, they are not the ones putting in the systemThey contract out to 3rd parties who cheat you and have you under their own contractI would never let these people in my home and if it didn't cost me thousands to get out from under them, I would buy out my contract and go with another companyPlease don't waste your time with these greedy is

We had a burglary on January 12th our alarm system didnt go off,dispatched tech which said "sorry just didnt go off this one time"
I believe the purpose of a company like ADT would be for lock and security, I received none on January 12th at 4:AM where our store had a burglary, they went threw two motion sensorsNO ALARM WENT OFFthey destroyed our computer, register, printer, small electronics, and made a mess of thingsI tried calling corporate about this issue and they said "sorry we will dispatch a tech to look at the unit"The tech finally came out to the location and tested the unit and said "there is nothing wrong with the unit, all tests passed" so I responded by saying "why didn't the alarm go off?" he responded "sorry bro, it just didn't work this one time"outrageous a security company didn't have there product functional "this one time"I called there corporate office a couple of days later to cancel my account, I don't need a service that works someti

paid for service for an entire year and was not protected by the company they had no contact with our system and did not tell us.same as above they owe us for all the months we had no service at $a month

Hello,
I am a veteran who served in the Army for yearsI recently moved to Enid years ago, bought a house, and used ADT with $installation, $monthlyI signed a year contractI had to move to another home after months into the contract, and asked ADT to suspend the account until we moved to the next homeADT told me to leave the equipment at the old house(which I thought was weird)I called back for installation of ADT in my new homeADT said that I must sign a new contract for the new home w/ new installation fees and higher monthly charges(approx $installation, and $monthly)I negotiated a deal with "***" (Sales Rep), for $installation, $monthly*** said she'll call me back to confirm the deal w/ her supervisorShe never calledI called back after waiting a week, ADT said they never offered any deal we discussed earlierThen days later, ADT terminated my contract charging me $dollars without my authorizationI read reviewed my old contract, and it did not have any clause that mentions about when you move to another homeADT will just terminate your contract or force you into another year contractWhat really upset me was that ADT asked to leave my equipment at the old home (WHICH I PAID FOR and SIGNED A YEAR CONTRACT), and they backed out on the new offer, then they terminated my contract, charged me $I essentially paid for the equipment for ADT to sell their business to the new homeownerI believe this is very unethical business practice, not offering moving clauses to consumers, when these type of cases happen often especially for veteransEven cable companies understand that people have to move and the equipment has to go with them as wellVery disappointed

Making a payment on line is not effective and its deceiving
I love my ADT systemI used my credit card for payments, but found making the payments on line was sufficientHowever, I noticed that my payments were not being processed & returnedThen I found out that even though you schedule a payment on line for a specific date, ADT decides to take it out on the same dayEven though the website provides you with an option to select when the payment comes outI have certain bills that I pay on certain dates, so when I go to ADT and select September 30th, to bring my account up to dateThat is the date I am expectingNot when they feel as though it should come outThen the customer support representative that I spoke with today wants to give me a refundA refund for what?? The money hasn't drafted from my accountI just wanted her to stop the paymentI have my mortgage payment and anyhow there are insufficient funds in my account this will cause great stressSo ADT needs

I recently learned that our ADT monitoring service is a dangerous and expensive waste of moneyWe've had ADT monitoring in our current home for over years and years at our previous addressWe are required to have a landline with our ADT monitoring serviceRecently our fire alarm did not go off but the fire monitoring system sent an alert to ADTThe ADT representative tried to call our required landline which was two feet from where I was sitting and could not get through because the system was using the landline to send the alert so she left a message on our voicemailShe then telephoned my husbands cell phone and left a message when he did not answer and she stopped thereWe previously provided ADT with six emergency telephone numbers, #1.our home phone,# 2&my and my husbands cell phone numbers and # 4,& the home and cell phones of three more parties in the event of an emergencyEventually ADT called the fire departmentYou can imagine our surprise when the pounding on our door turned out to be the local fire departmentWe learned that the time lapse between the original alert and fire departments arrival at our house was close to minutesThe fire department is just a couple of miles up the road from our houseWe were pretty upset to learn that the fire alarm had not sounded and that the landline cannot be used during an alertHad there been a fire upstairs while we and our dogs were downstairs we *** have been injured or worseWe don't feel comfortable leaving our dogs home alone or safe at night when we're asleepminutes can mean the difference between life or death in an emergency situationI was going to upgrade to ADTs wireless system however we were informed by an ADT representative that the 'upgrade' is not compatible with our unit and that our daughter who has the newer wireless system receives fire and intrusion phone alerts several times a dayShe has notified ADT and they have sent techs out to no availShe is worried that she will not know when a real emergency occurs resulting in the injury or deaths of her dogsWe've lost our trust in ADT, and most important our sense of safety and securityI'm currently looking for a new system and monitoring company

I recently contacted ADP's national office to set up their monitoring service, and I was extremely impressed with the person with whom I interacted The customer rep really listened to what I wanted and offered me a great deal When I then met the local installer in the Medford, OR area, I was further impressed with the quality of service and his sincere desire to customize a security package that worked for me Before he left, he ensured that I understood the system and that my equipment needs based on a thorough house inspection were met It was obvious to me throughout this process that not only was I dealing with highly skilled professionals, but also people dedicated to providing great customer service

This is the worst company around Very poor service fought with them for over weeks to transfer to new placeThey set appointments then never show upThis started April they finally showed up April to remove the system put it in a plastic bag handed it to me said I will be back at AM May to install at new houseFor the time it was a no show Finally showed up May and half *** installed itAs of today we still up able to use itI also found they charged my accountWhatever you do not use this worthless company unless you want all your stuff stolen due to ADT not being able to provide a good service of protecting you home and familyADT you are more then welcome to call me you have the number but you will not like the conversationI give the same respect you give to meSo you know that it going to be a crappy conversation to match your crappy company service

A couple of weeks ago I was contacted for an ADT sales representative to offer me a quoteWhen he gave me a price, I told him that my house was not pre-wired upstairs and I would need wireless contacts upstairsI asked him if we can do that in my house and he said "yes of course"I said "If we can have wired downstairs and wireless upstairs I will sign the contract" and I didThe day come for the system to be installed and they only put the devices downstairs, when I asked the technician about the upstairs devices he said that would have an additional costI asked to call the sales representativeHe did, and the sales told the tech that he was not aware the house was not pre-wired upstairs and if I wanted the the wireless system there it would have an additional costI called the sales for an explanation and he said "dont worry lets talk on Monday and we will have everything resolved" Monday came and he never called meI try to contact him but he didn't answer the phoneI ca

Billing back to my credit card
I called adt security services to get my back on my *** credit card I first called feb to cancel my account
A person told me that I would receive back on my credit card
In two weeks tops I have called more time and nothing
Is happing it is March and nothing is happing please
Help me get this solved
My old phone number where the can look it up and refund me
Is (XXX)XXX-XXXX I have been a customer sense paid
Everything and this is how they treat there good customers
My new address *** *** *** *** ** XXXXX
Please help me
Thank you very much
*** J ***

Scan company that takes advantage of the elderlyThey advertised monthly but once they have your credit card will charge monthly and will never cancel your service no matter how many times you call to request it doneThey will hang up on you repeatedly in the long processTotally irresponsible company with no ethics

Ring Door Bell video recording I was not told that I would have to subscribe for video recordingI was told it was included in ADT monthly bill
December 2016, I upgraded my current ADT service to include an outdoor camera after a few packages was stolen at my front doorI paid over $for the upgradeA technician comes the following week and installs a "Ring" video doorbellI was surprised to see that they were installing a proprietary productThe sales department did not mention that when I placed the orderThe installer told me that ADT would have access to recorded video if it should ever be needed by law enforcementThey NEVER said I had to pay Ring after the first days $a year or $a month for video recording! To keep my bill affordable the sales rep up sold me (while doing the install) on a Hub and dimmer switch and an additional indoor cameraNone of which work consistentlyRing disconnected my video recording after daysI called ADT customer service in

Bait and Switch for advertised Moving ServicesI was sold a package including cameras and was installed
I am a retired USAF officerI contracted with ADT at my previous residence on 12/10/to for security services installation and monitoring including the installation of video cameras (one interior and one exterior)On 6/14/2016, I contacted the ADT Move Service to arrange the transfer of my service including the installation of the EXACT same system I had previously including the video camerasIn addition, their representative, Mr*** told me I could bring the two cameras I had from my previous residence and they could also be installed for a total of camerasThe installation occurred on 7/25/I was not at home but my wife was present during the installationApparently, Mr*** only put in an order for one video camera (interior)In addition, the installation technician took my existing two cameras which I purchased from ADT in December I init