ADT Security Services

I signed with ADT Security because my home was burglarizedA year later I e room that was burglarized wasn't protected and that I was lied to about the equipment installed
Product_Or_Service: adt security services

NEVER EVER use ADT! They are incompetent, dishonest, and will take your money for doing nothing We have had a disastrous experience with them and have filed a complaint with Revdex.com and NY StateWe gave them nearly $as a deposit to begin installation of a complete security system (locks, cameras, alarms)It took them months to get someone to start the work, and then the people they sent (we found out later were all subcontractors) had no idea how to do the work, brought broken and defective equipment, were never able to install locks even after many visits by locksmiths, and often kept us waiting for hours for people who came late or never showed up at allThe stress of living in NYC without locks on our doors was incredibleWe called and called, talked to schedulers, sales reps, supervisors, were kept on hold for hoursWe finally gave up on them, bought our own locks and had them installed by a local locksmithNo other security system working at this timeIt has taken us weeks to cancel our service with ADT (they make it nearly impossible to cancel), again lots of calls on hold for hours, and now ADT is refusing to refund us the nearly $we paid for service and equipment we never receivedADT should be put out of businessThey are de-frauding customersSomething is deeply wrong with this companyYou can install your own security system-- and save yourself a lot of stress and loss of money

I have ADT services at my home and at of my businessesI am moving to a new home and decided not to use ADT since it is $a monthThere is another local company that provides services for $a monthI called in and cancelled my home services and a few days later a salesperson called and tried to convince me to use there serviceNo one said anything about the breaking my contract and the charge of $they tagged me withEven though I am still a customer with my other locationsThose contracts expire next yearYou bet I will replace my security services as soon as I canPlease be aware of the lengthy contracts

This is what I sent to ADTSir/Ma'am, I'm a little annoyed at you asking for a review of your services for the installation of my "new" ADT wireless security system Work began Nov 30, and is not completed! The young lady who sold me the "wireless" system stated that two more keypads would be installed at my front door and my bedroom The temporary keypad on my back door is awkward in that it does not sit next to the door, it's on the microwave When I open the front door, I have to race through the house to access the garage keypad or the backdoor keypad on the microwave to turn the system off I did pay for the extra keypads which sit in boxes in my utility room When the keypad on the microwave was sitting next to my bed it would not operate because it was too far from the main keypad in the utility room next to the garage door So the technician couldn't figure out what was wrong and I suggested it was too far from the main keypad and you may need a repeater to boost the signal strength to reach the main keypad Another thought I had (after she left) was to move the main keypad next to the front door which would be at the center of the house and thus the signal strength may be able to reach all positions in the house I'd planned to suggest this idea to the other techs that were supposed to pull power to the other keypads, but I have not heard from anyone I've already received the bill for next month of $and set it up on my bank account If this is the level of service you are providing I think you should come get your equipment and I'll look for another company to provide my home security needs I compared several companies and was impressed by your "A+" rating by the Revdex.com and selected ADT over the othersI'm also worried that in order to put power into the keypads the techs are going to cut new holes in my walls, I hope this is not the case I was also informed that my original system installed by ADT was too old and not compatible to the "new" wireless system so new door and window sensors were put in all over my house Compatibility with the old system was another reason I picked ADT, guess that was a bust
Just tried to contact ADT customer support and NO ONE ANSWERED THE PHONE THE automated system said it was putting me through to an agent but all I got were "beeps" Lord knows if something was WRONG!!! COME GET THIS EQUIPMENT!!! YOU FAILED THE CONTRACT!!!

ADT is nowhere to be found when you have actual emergency and the alarm goes off An intruder set my ADT house alarm off, and ADT didn't even phone me for minutes to see what the problem was Meanwhile I was scared, ran to the street for safety There, I called ADT customer service, which hung up on me Got a neighbor to help me instead When I complained to ADT later that week, it never investigated its own service failure, endangering customers ADT's only response is to threaten more fees if you cancel

I recently found out that my contract with ADT is for years However, my last contract was for only months and all I did was move to NC
I have been with ADT for over years I signed up with them and was told that because I was a USAA member, I was to get a special rate and my contract was for months So when my contract ended last year, I waited until I relocated to NC in June and had them move my service to my new address Having previously had an month contract and being told by the representative that everything would stay the same and they would take care of the move, I never realized that they used a standard year contract to complete my service I signed it and never notice the sentence saying it was a year contract because the representative indicated that I was getting the same service, which I believed was an month contract and the special rate I live in rental property, it is unreasonable to believe that I was going to live out a year contra

My father passed away Dec 9th 2016, I called ADT to shut off services on Dec 15th At the time we did not have the Death certificate, but we did have the notice of death from the County of *** *** Office of the medical examiners officeWhen I spoke with the woman she gave me an address to mail the notice toThe following day I mailed that letter out as instructedMonths go by, we are still receiving billsMay 8th, I call ADT to find out why, after being passed around I finally get someone to tell me that on Dec 15th the agent only removed my fathers automatic bill pay, she did not shut off servicesSomehow, they allow me to remove my fathers automatic bill pay even though I am not on his account, but do not turn off the account? After speaking with an agent on May 8th she states they do not have the death certificate in fileI explained to her how we did not have one at the time, but I did send the notice from the countyShe states they do not have that in their files, bu

We have been Monitronics customers for over years without a contract They recently were acquired by Brinks We called to cancel June 8, 2018, and were told we would have to sign papers to confirm We received these by email and returned them June We were charged nearly a full month ($vs $54) on June I called to complain and was told this was company policy I received nothing in writing about this policy when Brinks acquired Monitronics The wait time on the phone was lengthy Charging customers for services not rendered seems highly unethical to me Even my cable company doesn't do this!

BEWARE ADT WILL LIE TO YOU SO YOU CAN SIGN A CONTRACT THEN ADD FEE'S TO YOUR MONTHLY BILL I have been with alarm company for over years I did not have a contract when I call for issues with the system When a tec came out I was told they would NEED to change the system because they discontinued the one I had I asked if that would cost me anything I was told NO I also asked if my monthly bill will increase I was also told NO but it was a LIE After signing the contract they increased by bill and NOW refuse to lower it I HATE THIS COMPANY THEY ARE MAKING ME STAY WITH THEM BECAUSE I CANT AFFORD TO BREAK THE CONTRACT I DO NOT RECOMMEND THEM DO NOT SIGN ANY KIND OF CONTRACT WITH THEM THEY ARE LIES

I want to cancel the contract for the house I don't live at nor have my name on any loan or mortgage for
I signed up for ADT in August of for a year contractI am not the owner of the houseI have never been on the mortgage or the loan for the house, but I was the one paying their servicesIn October 2016, I was cheated on by my fiance I shared the house with so I moved outHe does not use the systemAs mentioned before, I am not an owner of the house and am not nor have I ever had my name on the loan or mortgage for the house so I don't understand how they can hold me accountable for a contract that does not tie my name to anything in relation to the houseI have tried to contact them several times and they will lower the price of the contract I have to pay out and I have mentioned that I am not the homeowner and how I should have never even been allowed to sign, and they just ignore the question and give me a lower price to buy out the contract

ADVERTISING #company that will mislead you and scam you! My husband and I have spent over a month trying to fix our security systemADT has sent over multiple employees to resolve our security system, none have been successfulOur HORRIBLE experience began with an employee named *** *** who came in and didn't complete the task he promised to completeInstead a few days later he texted, informing us he couldn't help us anymore and there was nothing he can do to successfully install our system (wow! very professional)I was left very upset, this man literally came to our home, installed unnecessary products (that we were charged for) to get credit on a high commission and lied to us about the security plansApparently the plan he advised us to sign up for...doesn't even exist!!!! Now we are paying more than what was promised and we are STUCK on a CONTRACT because of *** ***I personally don't understand how ADT stays in business, I'm not sure if that's how they train their employees or if that's just how their business worksRegardless its disgusting and unethical

Not full-filling contract
We signed up with ADT November 2, 2018, mainly because that is what the previous owner usedADT offered a promotion to us that included a ADT Pulse camera doorbell and a remote camera outsideI was please with the camera angle of the ADT Pulse camera I told them don't worry about the remote cameraADT claims they refunded the promotional price of the camera,$
Since, we've had nothing but problems with the ADT Pulse camera chargingTypically, in the mornings we can access the camera via our ADT app, however, by afternoon and evening we lose access to the camera due to low batteryOn the ADT app, we consistently see low battery as an "issue"
I've had ADT tech support out twice from their local office in FayettevilleThe latest visit today the tech said he was going to replace the ADT Pulse doorbell because it doesn't charge below degreesMy thought process was, ok, the Ring Doorbell doesn't offer the same camera angle as the ADT Pulse so I w

ADT falsely charged me monthly fees and cancellation fees after completing a moveThey then refunded the monthly fees into the wrong account
My husband and I moved at the end of May ADT completed an uninstall at our old address, *** *** ** Unit *** and installation at our new address, *** *** *** on May 31, ADT charged us monthly fees for both addresses in June I realized we were being charged for both addresses and called on June 22, to remedy the issueI was told the old address was never cancelled and it would be taken care ofWe were still charged monthly fees for both addresses July 2, as well as pending cancellation charges of about $1,I called on July 3, because they were closed Sunday July 2, and was told the cancellation fees were being waived but the $for both addresses' monthly fees was already processed and would be processed for an expedited refundI was told it would be expedited and would only take 3-busin

ADT Home Security Systems did not honor my request to cancel my contract within the three day window They held my letter until the 7th day
I initiated several request within the three day time period from May 30, on June 2, at 11:AM with Jessica to cancel my contractAs per the directive of Jessica and her managerI also emailed ADT at ***@adt.com at 12:noon on June 2, On June 6th at 1:PM Sierra ACustomer Care representative from ADT Security Services, ADT Security Services, S Vaughn Way, Aurora, CO 80014, emailed me four days after my request was submitted to inform me that I had to submit another letter with my signatureI did so immediately on June 6, at 2:PMI called ADT and spoke with Jaquetta on June 12, as a follow up to my requestShe informed me that it was too late to cancel my contractI am still making requestI was informed that my contract was not cancelled and that I have to pay for the three years up front if I w

Sales associate lied about what type of credit checks they do
I was looking to reset a Blu services at the home that I just moved into and a sales associate I spoke with asked for my birthday and last of my Social Security number before I gave her this information I specifically asked if it was going to be a hard or soft inquiryIf it was going to be a hard one I would not have given her my information and she told me that it was a soft inquiry so I gave her my informationThen I can alert from the credit bureau saying that there was a new credit inquiry put onto my credit report I called customer service they told me that ADT would take care of it and gave me another number to callI spoke with *** who says that he is a Lead Supervisor and the customer service department explain the situation to him and he said that he could only coach the employee and he couldn't remove the hard inquiry off of my reportI asked him why he couldn't remove it and he told me because I was still

ADT failed to cancel service as requested
On June 25, I called ADT to cancel service because I had chosen to use Xfinity Home insteadDuring the call, I asked for two things - to cancel service, and to immediately ignore any alarms associated with our system because of the hardware change-out taking place Clearly, the second request was honored because there have been no alarms Apparently, however, the cancellation request was not logged because there has been another deduction from my checking account for service I called to inquire and was reminded ADT has a 30-day cancellation lead time, so one additional charge after June is legitimate However, the representative on the call said that my original cancellation request was not logged, so the 30-day cancellation window starts today - setting me up for another monthly chargeI feel this is inappropriate My service address is Goose Creek Ct Indianapolis In XXXXX

Horrible customer service they refuse to let you speak to a supervisor they refuse to refund you your money when they double draft your account I cancelled service and the lady I spoke to was extremely rude she put me on a silent hold came back said its been done and hung up I called back for my refund of one supervisor said days another said they put it on hold till the 16th here we are the 17th and they still haven't refunded me my money they lie to you they decieve there customers and make sure you know that if your sensors breaks off and you can't find it they will charge you an arm and leg to fix if your better off switching companies they also raise your rate and do not notify you and when you call they give you this big speech and swear they sent you out a letter the sad part of all this your paying more money but your service still the old system while your paying the same price as new customers the new customers have upgraded systmes with panel that csn be controlled by phone cameras all the works also if you want to upgrade to what those customers have better be prepared to pay over dollars

Misleading and dishonest about account movement and fees
I was moving from my location that had adt to my boyfriend'sSince he was getting upgrades as well, Andrew, the sales rep told us that we would be transferring and I wouldn't get charged anything, including a early cancellation feeAfter moving, I broke up with my boyfriend and was told I was off the accountnobody told me I owed ADT and now it went to collections and ruined my credit because of this "good ole boys club" that my ex and this Andrew created

Awesome Company

I've spoken to reps and the billing is still incorrectOur bank accthad been charged an incorrect amount, and the ongoing charges are still wrong
We signed for a new CCTV accton 7/20/The total installation charge without tax stated $1,and the monthly service fee of $We are a non-profit, so we are tax exemptSo for the initial deposit, we paid with Check *** $(this amount included taxes) and submitted our ST-formSo for the remaining balance, the tax charged for installation ($80.14), would be deductedWhen the installer finished on 7/26/and needed to collect the remaining balance, all we owed was $(which was the balance after the deducted tax=$plus 1st month payment=$146.17) The installer said he would enter it as an e-checkSo he entered the information, and gave us the check back to shredThe check was dated 7/26/2018, *** in the amount of $My boss received our bank statement on 8/20/and the amount that was ele