ADT Security Services

A couple of weeks ago I was contacted for an ADT sales representative to offer me a quoteWhen he gave me a price, I told him that my house was not pre-wired upstairs and I would need wireless contacts upstairsI asked him if we can do that in my house and he said "yes of course"I said "If we can have wired downstairs and wireless upstairs I will sign the contract" and I didThe day come for the system to be installed and they only put the devices downstairs, when I asked the technician about the upstairs devices he said that would have an additional costI asked to call the sales representativeHe did, and the sales told the tech that he was not aware the house was not pre-wired upstairs and if I wanted the the wireless system there it would have an additional costI called the sales for an explanation and he said "dont worry lets talk on Monday and we will have everything resolved" Monday came and he never called meI try to contact him but he didn't answer the phoneI ca

Company demanding day notice of cancellation at end of contract without notifying customers that contract is due to expire
I purchased a home in *** ** in and contacted ADT for a system based on an advertisement for approximately $20/month monitoring service and an equipment package that included features I wanted, including a camera, carbon monoxide monitoring, and entry point sensors My spouse had also previously used an ADT system and was pleased with the service I was also under the impression from the ad that it would include a year contract When the technician arrived, we were informed that ADT has changed to wireless, battery powered sensors, which was a concern, but we were assured that the battery life in each component would exceed the duration of the contract and if we chose to renew at that point, we could get a whole new system When the installation was complete, I was informed that the monitoring that included the video features and all the equipm

Horrible experience with this company since system was installed weeks ago!
- Installer didn't properly connect carbon monoxide detectors as a signal wasn't being sent to monitoring station or ADT pulse
- Installer didn't provide ADT monitoring our phone number and phone password to call us if an alarm sounded
- Technician that was dispatched to trouble shoot carbon monoxide signal didn't put system in test modeADT couldn't call us as installer hadn't provided correct phone # to monitoring stationPolice showed up
- Spent hours on phone with ADT and Defender requesting to cancel monitoring contractCustomer service on both sides was useless and they kept point the finger of blame at each otherI was ultimately threatened with collection action if I didn't continue to pay monthly fee for this incompetence
Do yourself a favor and find a security firm that is competent, professional and customer serviced orientedADT and Defender are a joke

Continual calls after being asked to be removed from list
I contacted ADT through their online chat a week ago requesting basic information about their home security services During this chat I informed them that I do not have a date set for services and did not know when I would start I also informed them that I did not want to speak to a sales rep to set up any services at this time The chat personnel continued to push for a date to bring in an ADT installer After this chat ended I began receiving calls, at least per day from XXX-XXX-XXXX, when I did not pick up they did not leave voice mails I finally picked up on 10/27/and requested to be removed, stating the same thing I said to the online rep I was informed that I would be removed from their list asap and that a note would be made that I would call them if I wanted assistance Sure enough I received another call the next day This time the left a second blank voicemail When I called back the rep I spoke t

I had ADT in ***I relocated to***, and I was told if I moved to another location to move my ADT services as well in order not to be penalized
ADT has been charging my *** credit card twice, for the location in ** and*** as wellI called bank of America and they told me that is illegal, and they stopped payment to the Salinas locationI am currently paying billHowever, ADT insist in me paying for both locations, and now they are sending me to collectionsI have made many calls to ADT, and seems that no one wants to help meI need to company to stop trying to rip me off, This is an injustice

No service for a long timeADT staff never showed up at scheduled appointment!
The ADT stopped working for A long time at our houseADT never notified us this until we found outWe contacted ADT, who did a test to our ADT system and found it's ADT's fault, and set up an appointment with usThe appointment was between 12pm- 5pm on AprilOn April25, ADT even called us to remind us of this appointmentHowever, ADT staff never showed up until pm on AprIl I called ADT about the appointmentThe person who answered the call told me the techniqician was already in Princeton and asked me to wait patientlyHowever, at exactly 5pm, I received a call from ADTInstead of telling me that the technician was coming, the woman asked me to reschedule!! Shame on ADT! We had been waiting the whole day hoping ADT can solve the problemInstead, ADT play joke with us!

ADT is NOT following up on my complaint after two phone calls to remove the Camera installed 5/
I reinstated my ADT system on 5/ There is nothing in my contract that states we had days to cancel It does states, however we have months to cancel installation In speaking to Brandi Davis on the 5/she said we cant cancel and would have to pay $1600- it wasn't a full week Prior to speaking w/ Brandi I spoke with a gentlemen from the tech department to see if I was missing some much needed features that would make this camera install more appeasing I was informed by Ms*** that someone would call me but that has yet to happen I feel as though Im being ignored because I DO NOT WANT THEIR CAMERA SECURITY SERVICEIf they can produce a fully executed contract which shows we agreed to or was informed about a day cancellation then fineIF not, I want this equipment off and my $$$ back

I have been told a couple different times what I am paying but my bank shows different
When I got ADT back in I went back and forth with themI got a new agreement January of and was told a certain priceI looked back on my statements and was paying thatI added cameras just April and payed for them and was told my rate would increase by 5$ but was not left with a receipt or any paperworkMy wife and myself were looking over things and adt charged my account different transactions and the total was almost $
We called adt about a new panel and they told us we would pay $but didn't have the panel we were asking for but our neighbor got adt and has the panel we wantedI asked what we pay they told us $but they didn't know we got charged different timesWe called back about some info again and was told a different price of 57$ dollars we were paying and we weren'tI then set my system off and no one calledSo we called them back to wait on hold for pl

Cancelled service continued to have payments deducted from checking account
In May I called ADT to cancel my service When asked why I stated I was having financial difficulty The Representative offered months continued service for free since I was a ling time customer I advised the Representative that I would like to be contacted by mail at the end of the free service to advice them if I wanted to reinstate my account I also advised I want to terminate the auto pay from my checking account I was not contacted further by ADT after that call Last month while doing my taxes I noticed that ADT continued to deduct payments from my checking account after I requested the auto pay terminated I called ADT 1/22/to advise I had cancelled my account and terminated the auto pay I requested the payments deducted without my permission to be refunded to me The Representative placed me on hold and after minutes the call dropped Since I had already gave my reason for

We canceled our ADT service within in the day window and days later ADT charged another $unauthorized!
On 7/9/we canceled our ADT contract within the day trial window via email and faxI informed them they are no longer allowed to charge my debit card for anything and wanted to know when we would relieve our refundOn 7/11//I got my confirmation email that our service was canceledAND that same day they decided to charge $This payment was NOT authorizedAnd we were informed we will get a 100% refund for the $monthly and $payment for equipment, we were on a payment plan, of payments over the course of monthsThe next payment was not supposed to pull until August in the amount of $The day our cancelation was confirmed ADT illegally charged my card for the $I have been trying to give all the equipment back since 7/9/and was told someone would be contacting meI just had to call ADT again to get the equipment picked up

ADT, bait and switch Read the agreement before signing anything!!! They will try to install the system and then tell you how much you will pay, after or more days, when it is to late to cancel unless you agree to pay the entire amountThey promised me , then charged me a month, two weeks after the installStupid me, the installer told me that I was signing for the equipment that I bought, not the service portionREAD THE AGREEMENT FirstDo not sign until you agree with the charges

Lorren and Rommell were out before Thanksgiviing and updated my previous ADT system which we have had for years Very happy with their efficient service Everything was reviewed for me So far no problems Plan on another years!

The service doesn't work It rarely ever works Our car got broken in to this morning with a camera facing the car
We have called numerous times The services is beyond horrible, it just doesn't work We have spent time calling and are expected to spend more time waiting for a service tech The customer service people are rude and unhelpful The automatic billing doesn't even work Customer service has told us that we can not get out of our contract This is quite possibly the worst service provider that I have ever dealt with The time, energy, money and emotion that I have spent paying for a service that doesn't work is unreasonable and unacceptable

I Had ADT for eight years, paid my bill faithfully without ever being lateOn 06/19/we had a house fire, we activated the alarm so that they would call the fire department or the police, they never didWhen the insurance investigator asked for an event log, they informed me that they had not received a signal from my alarm in monthsThey told me that it was my responsibility to monitor my alarm and to make sure that it was sending the signal to them and here I was thinking that I was paying a monthly monitoring fee so that they can monitor my alarm and they claim no responsibility for this mistakeThey lost my signal but apparently not my account since they sent me the bill every month without fail, they took my money and did nothing to earn itI cancelled my account and they refused to reimburse me for the months that I paid and that they failed to provide the service for which they were paidNever again would I do business with them or recommend them to anyoneWhen our lives depended on them, they were not there to protect us, as they claim in their advertisings

ADT cancelled a service appointment without informing me, then rescheduled another appointment without asking or informing me
I scheduled a service appointment with ADT for August 3, The technician never called nor arrived, so I called the company The ADT representative informed me that my appointment was cancelled and rescheduled for August I was never informed that my appointment was cancelled, nor was I asked about rescheduling for a later date I informed the representative that I was unavailable on the 23rd; nonetheless, I still received a confirmation call, for service on August 22nd

ADT customer service for existing customers are so terrible that they will treat you like an unwanted person because you are an existing customer
ADT customer service is so horrifying that I have been receiving different responses every time I spoke with representativeWhen you say that you would like to complain you were going to treat like an unwanted alien on this globeOne representative will tell you one thing and then you will get completely different information from another representative and finally when you say that you're on Revdex.com they will tell you that oh you spoke with our customer loyalty department before and I can see notesSo who is providing correct information? all other representatives I have been speaking since last hours said that there are no notes I have been with ADT since 06/from one of their partner ( blue light security) with years contractI have been calling ADT since last days to find out what options do I have with my existing servic

Complete disregard for client service and refusal to works towards a reasonable resolution
09/15/Called Cust Svc for help with my account and specified I need this escalated Instead of sending me to a manager, they sent me to client retention I asked to speak with a manager, was placed on hold for minutes!! No once ever came on the line I called back and talked to the cust svc rep and explained my dissatisfaction I have had ADT for years and within the last 5-months my service has not worked properly During that time - they've sent out 5-techs on alternate occasions and either they couldn't fix it, or they temporarily fixed it for only a few hours just to have the same problem come back I upgraded my account prior to these issues to their newer 'Pulse' product and this has not worked since day I have paid for a product/service for nearly months that has never worked properly As this cannot seemed to be fixed by the company I called to see what alterna

I have made several attempts to contact supervisor stop no availMy system has not been working and my residence is now insecuredI am ready to canc
My control module is non operational
No communication

Unreliable alarm serviceThe smoke detectors where not properly checked when we moved into the house, and turned on out of the blues at am!
We contracted the security services of ADT when we moved into the new house months ago and we supposed alarms, carbon detectors, cameras were checked and ready to work properly We were wrong and found out in the most annoying manner waking up suddenly at 4:am to the disturbing sound of the alarm and smoke detectors in the houseUnfortunately nobody from the company offered to show us how the system worked when we moved, so we couldn't stop the noise, also we didn't know the pw so when we tried to stop the alarm we couldn'tWell we ended up waking up everybody in the house at 4:I called ADT people at 4:and somehow managed to stop the alarm and we settled up an appointment with a technician for the next dayWhat was the surprise when we found out that not only the batteries of smoke detectors were expired but also the machiner

I recently had ADT security installed in my homeThey called meI told them I could not afford the systemThey continued to call me back with a "Better Deal"Two whole days of them calling me, one call after another, they gave me a better price (or so they said)Day of install: Nightmare beginsPrice change HIGHER....Install : Free installed turned into more $$$$$....I GAVE INTO SCAM....JUST INSTALL..TIRED OF CALLING...HEARING MORE LIESSO PRICE GOES FROM $A MONTH TO $WAS PROMISED TWO (2) Gift certificates for $EACHWE WILL SEE, STILL WAITINGLASTLY: SIGNED CONTRACT..MONEY TO BE TAKEN FROM BANK ACCT ON THE 5TH OF THE MONTH (FIRST MONTH IS INCLUDED IN DEAL)ON THE 6TH OF THE FIRST MONTH.....PAYMENT TAKEN OUTCALLED .....WAS INFORMED "THEY LIKE TO TAKE THE MONEY OUT EARLY"....@@[email protected] THEY SENT ME AN EMAIL...ARE YOU REQUESTING A REFUNDAGAIN..@@!!@WHATONE WEEK LATER STILL WAITING FOR "REFUND" @@!!@ RETURN MONEY NOW THAT YOU TOOK FROM MY ACCT!!!!!!