ADT Security Services

On 04-15-i called adt complaining about the adt pulse system is to loud and that I was having trouble with a man that is stalking in apartment across from me, I did not want him to know when I come and go through the alarm loudness when I set it to away or come in, So I requested to rep name Raynard that I would like to have the quick connect system installed, I explained why and stated to Raynard that the Quick connect was wonderful and that when we put code on away it toot toot and count down silently gives us chance to go out the door before it goes off, Raynard set date on 04-20-16, with tech Daniel which was a differnt tech named Mathew that I complained about a almost year ago I requested do not send mathew, His services was bad now and then, I called complaning about the service have done Mathew done,And superviser set me up with the original guy on 04-21-16, everyone of them assured me that that was the Quick connect alarm security they installed, I called on =05-26-comp

ADT, refuses after multiple calls to stop billing my credit card.They are stealing money from me and who knows who else.Speaking to ADT on the phone is an absolute joke, they can't figure out why the keep getting paid, even after I explain to then that this was set up as an automatic debt to my Chase account.I suggested they stop billing Chase, and Chase would stop paying them my money !As I have asked ADT to cancel my account multiple times !I will not recommend this company to anybody on earth, or on the space station !ThanksBill

Two different salesman used unethical tactics to sell products and services at our residence
We recently purchased a homeAt 8:30pm, at the end of a long moving day, an ADT salesman arrived at our door and told our teenaged son's girlfriend he was there to "follow up on closing." When I went to greet him, he made it sound like he was working with the mortgage company, asked for entry into the home, and then attempted to use scare tactics and "one day only" attempts to gain our business, despite the fact my husband repeatedly told him it was not a good timeWe were still carrying in boxes and trying to warm up dinner for hungry family members
A few weeks later, another sales drove up in front of our home at 8:30pm, walked to the door, and told us he was in the area upgrading systemsWhen my husband told him we already had a security system being installed through another recommended company, he proceeded to question us, and then argue, even though we told him we had no interes

Terrible company! Horrible customer service! Back in April of I called to get a home security system installed in my home which I was moving into in June of I explained to the sales rep the layout of my house and how many windows and doors would require a sensor to get the best protection for my homeHe advised me that he would be happy to put in the order, and I picked an install dateOn June 11th the installation tech came to my house without all the equipment agreed on in AprilWhen I asked him about it he advised me that the sales rep had put in an order for a system upgrade and used the info from the existing system which was owned by the previous owners, and did not put in the order as a new customerI was rather surprised by this and said that I would follow up with the sales repThe sales rep, *** called me that same day and apologized for HIS error and proceed to tell me that if I wanted the equipment originally agreed upon with my year commitment then I would need to pay an additional $
On June 15th, four days after the install of the equipment I called to cancel and have the equipment removedAs I was within my day buyers remorse period this should not have been a problemI spoke to someone who confirmed that the order for the cancellation was put through and I would receive a call within hours from the installations department to schedule a date for the tech to come in and remove the equipment
On June 17th, days after the cancellation I called back and spoke to *** who advised me that the cancellation order had not been "approved" but that it would be cancelled as requestedI requested to speak to a supervisor who further confirmed that the cancellation request had been ordered, and then he put me through to installations to set a date to have the equipment removed
On June 23rd, I had a tech come in and remove the equipment, and on the same day I received a bill for months of invoicing!!! When I called the billing department they advised me that an order for a cancellation had NOT been put through! calls and an abundance of time wasted, and not one person had done their job but promised me on several occasions that they had!
On June 24th, I spoke to someone in cancellations who confirmed that an order for cancelling had not been put through, and that he would take care of itI called him at 9:am and as of 9:am all I've received is poor customer service, reps that will tell you anything to get you off the phone, and I am now waiting for yet another phone call from their Sales Department because apparently this is a process to cancel your service!
This has been by far the worst experience I've ever had with any company, and I highly suggest that nobody goes to them for their home security needsThere are 100% better companies out there!!!

I'm not the type to do this, but I feel the need to warn others as I wish I had done more research/review reading before I got myself into this messAnd, This whole thing might make me sound like an it but in case there are other it like myself, here you goLong post
When we bought our home in 2016, there was an ADT system already installed so we used it for a few months and then let the contract run out in the previous owners names and did nothing when it ended
September I get a letter in the mail from ADT saying we can reinstate our service for only $a month since we already have the equipmentAwesome! I called ADT, customer service rep was very friendly and nice I told him about the letter I received and the dealGreat, a tech would come out and set me upNot one word from the rep about any other charges
Tech comes out, checks out our house, windows and doors, (it's just me at home, my husband isn't present) and then tells me all the things they need to do to upgrade the system (not one mention of cost still)But we will get all the extras for no charge (carbon monoxide detector, camera, app, key fobs,) and we get a discount for being a first responder family! WrongHe proceeds to do the "upgrade" and tells me it's $Not one mention of this from the person on the phone before hand even though he knew everything I had/didn't haveSo while I'm mad, we want the protection as I am home alone, at night, 4-nights a week with a babyStill thinking the monthly charge is $so no big deal
Bill comes$monthly monitoringI call and proceed to talk to several very RUDE, not helpful customer service repsTelling me I signed a contract there is nothing they can doNo sympathy, mean, uncaring people while I am crying on the phoneOne person finally tells me the $payment is only for people with a landline phoneFIRST TIME I HAVE HEARD THISWas never told to me initially, was not in the letter I received, tech didn't tell me at my house WHEN I ASKED HIMI even told him we didn't want the extras mentioned above and he said it wouldn't cost us any more it was all includedOne rep finally says they can take my bill down to $a month by removing the camera and use of the app and that's the lowest it can beTelling me I selected all of the highest upgrades when the tech told me it was included and I asked him if he could lower the price at allI signed a three year contract so now I am stuck dealing with thisI've already had someone come out twice now in months because the alarm or sensors weren't workingAnd they contract you through an "authorized dealer" so you have to deal with a third partyHorrible company, scammers, liars, and thievesNot an ounce of care or customer serviceI could go on and on but this is enoughDO NOT USE ADT

I lived at *** *** *** *** *** ** XXXXX for approximately years ADT provided security for me during that time I sold my house in January I have called ADT many times to cancel my account with them = at the end of December; two times in January; two times in February; and one time in March Then I gave up They simply will not CANCEL MY ACCOUNT I moved permanently to *** *** *** in February I have visited with my bank, *** *** and explained the situation, both in *** ** and *** *** They indicated that this is an ongoing problem with ADT for many of their customers They removed the automatic monthly deduction for ADT from my bank account ADT continues to charge me Please help The following information was included on the post card I recently received: ***
Product_Or_Service: security
Account_Number: XXXXXXXXXXX

Service cancelation
When I first signed up for adt I spoke to an agent from this company and they told me that we would be able to move our service for free or break our contact if we moved to a place where the service couldn't be offeredI have then moved and they are now trying to charge me the remainder of the contactI have spoke to endless amounts of people from this company and this is not rightThey are not promising what they advertisedStay far away from their servicesI called in spoke to their cancellation department they said everything was okay and asked me to fax them a letterI did that and they still charged me the remainder of my contract It seems like they just like making those promises to get off the phone

EXTREMELY UNETHICAL SALES TACTIC
We recently purchased a new home & have had the same guy from ADT stop twiceThe first time I was home but was on a business call and unable to answer the door"Dave" proceeded to slip an envelope thru the crack of the door to the point that it was basically in the house with a new homeowner special flyer on itI don't think forcing things into someone's home is an ethical way of delivering information
Then, he showed up again tonight for a 2nd visitThis is the one that really frustratedI answered the door and he smiled and introduced himself as Dave from ADT and asked if I was the homeowner while sticking his hand out to shake extremely far almost to the point it was in my faceI immediately told him that I wasn't interested in ADT's services but thanks for stopping byAt that point, he kept his hand out and a big smile and said "Don't you think it's important to protect your home and your family?" I told him that I was all set and didn't appreciate the scare tactic sales pitch
Don't let Dave scare you into purchasing something like thisDo some research and decide for yourself

I was automatically renewed for their service without my authorization so when I call too find out why I got a bill they said that I had to cancel before the renewal dateI told them I was not on any contract and the person at ADT said I was, so I asked for a copy to be mailed or emailed to meI received nothing.The bill was from June 7, to June 6, I called on July The bill was for $but was pro rated to $for the time usedOn October 19, I got a call from a collection agency asking for the $paymentI explained I was waiting to hear back from ADT on my contract, but they were not interested in hearing any excuses just wanted me to pay or they will effect my credit report.I then called ADT to find out about the contract they said I had, was put on hold for a few minutes and the person I spoke with said she could not find any contract I had with them but it didn't matter because I still owed the money and if I don't pay it, they or the collect

ADT IS THE WORSE SERVICE YOU WILL EVER RECEIVEASIDE FROM THEM TELLING YOU ONE FEE THE CONTRACT STATES ANOTHERALSO THEY "EMAILED" THE CONTRACT TO A DIFFERENTE MAIL ADDRESS THAN I HAD PROVIDED AND NOW THE MONTHLY FEE IS WAY HIGHER THAN I WAS QUOTED! EVERYTIME I CALL THEY TRANSFER ME AND ARE NOT ABLE TO ASSIST WITH MY ISSUEI WANT TO CANCEL THE SERVICE AND THEY ADVISED ME I'M OVER THE DAY PERIOD FOR CANCELLINGOF COURSE I AM SINCE I NEVER RECEIVED THE CONTRACT!!!!!!! WORSE COMPANY EVERSAVE YOUR MONEY

Made multiple requests for certification of monitoring for insurance purposes, but repeated calls did not result in such a document
On or about March 1, 2016, I called to request a certificate of monitoring for insurance purposes Second attempt on or about March 30, for same Third attempt on or about April 30, Fourth attempt on December 22, On the fourth attempt, was told a certificate was only available using the internet This severely conflicts with previously provided information Insurance discounts thus lost Followed up to cancel service

ADT is a well known company name and I was always a big believer in you get what you pay for, until I took out a contract with themI took out a contract 9/throught Protect SecurityIt was a really big mistakeI am paying $per month for equipment that does not work properlyI have gotten so tired of calling them about the same old thingI hate that I did not see these reviews firstIf I had known what I know now I would have never done business with themThere was a lot of information that was not diclosed to me and that was not in the contract that I signedexample- If you are not a home owner, but you rent instead, if you move, they will not move your equipment, you have to sign a new year contract and pay installion charges all over again This is important info that they and their representatives should disclose to potential prospects or clientsADT is a rip offThey charge high prices for equipment that does not work and that their repair techs can not fixI had a tech come to my house July and he was rude,unprofessional and did very sloppy work

My complaint is that ADT is charging me and other customers a $additional fee for an ordinance that *** *** *** *** *** *** has charge them a fee of $annually to register our alarm service with the countyADT is now passing this fee which was attend for the alarm companies and not the customer of the service to me and others In additional ADT is adding an additional $as an annual ADT Administration fee and they are only paying the county $5.00.I feel that this is unfair to me and other customersADT is already collecting a fee each month for me for their alarm service.I have spoken to representatives at the *** *** *** *** *** *** and was told by two representatives that this cost of $was for the alarm companies to hold them accountable of who they have as alarm customers and this charge is not for the customers but for the alarm companies and they can't tell these companies how to take this lost to themI have been g

Late August 2017, I had Impulse Alarm, an ADT Authorized Dealer, visit my house to talk to me about placing an alarm system in the residence I live inAfter contacting ADT to verify Impulse Alarms qualifications, I agreed and signed their contractOne of the reasons I signed on was that ADT was adding the Ring doorbell system with the alarm setup at no extra charge*** ** from Impulse assured me that the system plus the Ring doorbell would be up and running in less than weeksWell, I'm still waitingI have tried several times to contact *** and his boss *** and they do not return my phone callsADT has also given me the the runaround, even though I pay my bill on timeThe best thing about my system, is that the key pad works great as a night light

This company is only getting a star because I cant give no stars
I called to cancel my account and after going through all of the information I get told my name isn't on the accountI told my husband so he could do itHe calls and the rep tells him that the account is cancelled and no more charges will be processed through my bank accountMy bank account is charged again so this time we call them togetherTurns out the rep he spoke to didn't cancel the account and put in the notes that my husband was unable to verify the password on the account and was yelling so she couldn't help himThen we are told there is a day notice that must be given to cancel an account & that this information is written in our contract (i have searched all of the paperwork we were given as well as online account & legal information) and I can not seem to see anywhere that states there is any minimum notice that must be givenI told the rep the charges were unauthorized and needed to be refunded and was told giving them the card information for the payments was authorizationI then explained that cancellation of the account made the charges unauthorizedWe were told a manager would review the recordings of our calls (not really sure why) and call us back in about an hour but that our account was cancelled as of that dayJust looked online today to see there is a new bill and the account is still not cancelled (took my bank info out after last charge went through)The rep wouldnt let us talk to the manager and just kept repeating that since our cancellation was never processed (even though the notes stated the calls were to cancel the account) and I gave them my card information they were well within their rights to continue charging me for services I no longer wanted

November 2017, I signed up for a 3yr contract with ADT home security
June 1, I moved and had my account transferred to my new address and paid the transfer fee of $
I have paid my bill early each month and have not missed a paymentI have been harassed with telephone calls since June to collect on my old account from my old address, which was supposed to be transferredI have talked with ADT's third party billing company Defenders (Protect Your Home) and they apologized and promised that I would not get another callI have received a few calls from a collection agency and today a bill in the mail from the collection agency for $1,DO NOT USE ADT GO WITH A MORE REPUTABLE COMPANY

Upon signing a contract our sales rep has us a writer stating that if we want to get out of the contract we could we told him my house was foreclosing
We told the rep our house was foreclosing and he wrote us a writer to get out of the contract and told us to call customer retention and they would have us fax a letter of indigence and we could get the cancellation fee waivedUpon cancelling the contract due to my house foreclosing and all the paperwork being left in the house due to the bank changing the locks ADT said said yes we could do that get the fees waived if we sent in the fax proving the situation, we did twice they claim they never got itFaxed a 3rd time never heard back - they snatched the money out of the account without warning after being told by not only the sales rep to get the sale but also but customer retention who gave us the information on who to fax and where and what was neededWe called after the money was taken and spoke to a gentleman who said the money

AD&T is a bad faith company that makes it impossible to end the contract when it expires.The tons of complaints on the web match my experience
AD&T requires customers to give 30day written notice if you want to stop their service when the contract expiresWe did that,with separate letters and still they say they didn't get the notice from us to cancelThey also raised the monthly charge even though the contract stated a certain amount.This is the worst company I have dealth with in over years and you are wrong to give them a clean A rating on your site.This company plays a game of making you pay via auto deduct from your checking and they act like it's their automatic cash machine,dinging the account as long as they can and for whatever amount they want to charge.Just look at the complaints on-line and they all mirror my experience.One person put called them Hotel California company where you check in but never can check out.We have finally got them to cancel the contract but

ADT has on numerous occasions billed me erroneously
I have been a long-time customer with ADT, first with a wired system and then with a wirelessSince adding the wireless system, I have had nothing but problemsWhen the wireless system was installed, I provided billing information, however, ADT did not properly bill my account, but instead sent me a late notice threatening to stop my service for lack of paymentI resolve this issue only to have moreThe account is set up for automatic withdrawal, but this hit a snag when I received a new card with a chipI called a gave them a new card number, but they continue to try to bill the old oneIn November, I informed them of my intent to move and cancel my service (I am getting married)I thought the issue had been resolved, but I received another late notice as they again tried to bill my old cardThey also did not cancel my service as requestedWhen I called to complain, I got bounced around to several different numbers bef

DONT GET ADT!!!!! I WANT TO GIVE THEM NEGATIVE STARS IF I COULD !!! Terrible customer serviceThey treat you like *** and they claim to be number in America?!?! Never ever get ADTThey're full of scams and lies and fake promises they can't keep just to make you get stuck with their contractADT is a scam and lied to me no just one but peopleThe Qute guy *** ID # XXXXX liesd to me saying I got approved for outside cameras, so when they came to install them the people who came to install them said they had no idea but made a few phone calls and said I got approved and said that they'll be here in weeksThe phone call never came from *** phone number ending in "2840." I tried reaching him several times and he blocked my numberI'm mad and upset at everyone at ADT for their uncorpperation and making promise to keep you from canceling a contractThe managers in the office *** ID# XXXXX hasn't called me back either it's been about weeksHighly upset with ADTThey are a scam, advertising and non compliant with the contract and the promise they madeThey will lie to get anyone into getting a contractI DON'T recommend them to anyone!!!!!!