ADT Security Services

I cancelled my ADT service in November 2016, today is December and I was charged again
In early November I made a call to ADT customer service to inform them to cancel my serviceI was told that I needed days to do so and that I would still be charged for a November installmentI agreed and told that my service would fully disconnect on December Today, December 21, I found in my mother's bank statement (*** ** *** *** *** *** *** ** XXXXX)that she had been charged for service for the month of DecemberShe has removed all of the equipment since August

Unmonitored ADT unit in rental started going off after years without incidenceCalled for assistance to turn it off, tried to force a sale
August 17, @ 3:pm MT
I have rented my home for over yearsThe alarm has never been active and it suddenly started beeping non-stop and then went into armed mode and started going offI called ADT, the rep (Cassie) I spoke to was trying to find a solution by looking up the addressI knew what she discovered, that there would not be codes for the home since it was not being monitored any longer by ADTShe offered the service saying that if someone came out to do an install, they could fix whatever was wrong with the existing systemI explained that I was not interested in a serviceShe transferred me to a manager(Jason) to assist me with the issue of the alarm that would not stop going offHe also tried to sell me the serviceI politely declinedI was stranding outside in degrees trying to find a switch to cut power to th

My Name is *** ***, a protection one customer for over yearsThe Branch Director,*** ***, of the Houston Branch Office of Protection now ADT CANCELLED my security monitoring services without notice to me I had recently complained about a camera that you could not see clearly Protection One could not find a camera to replace it so INSTEAD, they terminated my services without notice to me at all AND I had a SERVICE Contract with them *** ***, branch manager says he terminated my contract as wellMy contract was good until I thought I was being protected by Protection 1, instead I was under a since of security with NO Protection at all This would have gone on but I could no longer access my APP for *** so I called *** and they informed me that I was no longer a customer with Protection OneThe last attempt Protection One sent out a License Plate Camera to be installed at my house as a security camera, SO INAPPROPRIATE, which does not wo

I wish I could not give any stars My troubles started with a man coming to my house telling me he was a representative with my security system company Vivin He told me that he was updating my service but it turns out he was from ADT and changed my system over to their company from my existing company Vivint I never had any problems with Vivint but since ADT took over my system has not worked I called to cancel several months ago and they told my my contract went until the end of this year I just called again to cancel at the time the last representative said my contract ended and what do you know my contract doesn't end now until and that it would cost $to cancel I figured I would bite the bullet because I would end up paying a lot more than that in fees to ADT over that time frame I was transferred to a representative to cancel She told me it could cost me $to cancelThis is absolutely ridiculous The most dishonest and misleading company The minimum you expect from a security company is trustworthiness

I've had it with ADT The worse customer service ever!
I made three appointments and all three times when I called they told me they had no record of any changes to the systemI made arrangements because I was moving I called three weeks before with enough time and still here is one day before moving and no one know anything about my moveAnd mind you, I was given employees ID # and confirmation #
My question is what are they doing while am rattling off my information to them? Because if they were putting in the system there would be a note somewhere that am moving and that they gave me an appointment
How can there be SO many complaints about this company and they still
Get an A+ rating ? They blame the sub contractors they have for installation
But, if I had a house built by (made up name) Bird Home Builders, and as all builders, they hire sub contractors, if the roof falls, who is responsible for the house? They should be on top of everything that is going on in your accountThat's my thought, what do you think?
***

Sold the business, but ADT is still charging me 90% of the months I still have left on the contractThat is roughly $
Sold the business, but ADT is still charging me 90% of the months I still have left on the contractThat is roughly $The different departments would not transfer me to their supervisors and told me that their isnt anything I can do to dispute it

Terrible appointment times and customer service, from their office and corporateI am hoping the equipment lives up
To the name ADT company worked hard to build because employees had zero interest or did they care about customer satisfactionCorporate office stated that my payment date would be In contract and it's not just stated I needed to prepay, which I could have selected any dayIt said adt would charge me agreed upon amount and if there was any changes I would
Get notified within daysI will be keeping adt based on name of company and brand built not based on customer service receivedThank youI will inform everyone moving to area of how my experience went

I had a large system installed in my house for which I paid a second installation fee since I relocated from another state where I already had ADT installedDuring installation their technician fell and put a huge hole through my ceilingThey informed me they would send someone to fix itFew days later to my surprise I received a phone call from ADT's insurance company telling me I had to find a contractor and obtain a quote that they would review and decide if to agree so I could get my ceiling fixCustomer support is hideous and unprofessionalIf they damage the property during installation they will not follow through to repair it, they will pretty much leave it up to you and just cut a check through an insurance companyThey won't even further discuss the matter with you but rather just defer to their insurance company

I transferred service to my new houseThey set up the scheduleDay before the installation when I received a bill $356.I cancelled the service
I transferred service to my new houseThey set up the scheduleDay before the installation when I received a bill $356.I called ADT and they could not find my new appointmentI was transferred to talk to a managerThe manager told me that I set up the new service through a "dealer"Manager said I either have to pay cancellation or installationI was so fed up with all the fees and run around, I told him please cancel the old serviceManager told me that I would pay $I have never experience such a bad customer service before, I also have another service for years with this company at my businessWhy are they charging me $356?

They are continuing to charge me a monthly fee after canceling my service I sold my house notified Adt the new home owner signed a new contract I contacted adt they said I did not give them a day notice I informed the customer service rep he was very rude I explained everything to him so I let him know since we could not get any further with him I will contact the Revdex.com he told me go right ahead so that's what I'm doing now
Product_Or_Service: Alarm system
Account_Number: XXXXXXXXXX

Just had a ADT system installedIt was very professionalThe subcontractor did try to sell us additional stuff but that was expectedThe key to avoid problems is to double check your order with the salesman before your appointment to avoid miscommunicationsThe installation is more complicated than you might think and having a professional do it seems wiseSo far, we are very happy with ADT and the horror stories about ADT services seem to be distortedCustomers should educate themselves as to what to expect from their security company no matter who it is

I have been an ADT customer since and I am in the process of finishing construction of a new custom homeDuring this project, I figured I would get ADT to pre-install wiring for the security system which they charge $However, they had poor communication with my contractorThey have been late in several appointmentsAnd when they finally installed the system, they did not even use many of the existing wires they preinstalledInstead they placed ugly bulky wireless sensorsSO what's the point of pre-wiring? I also ordered z-wave light switches for my Pulse system which they had a hard time fulfilling (poor supply chain management)

Have not gotten my final billTook money from bank account after cancelled
Canceled my service with ADT on Feb.10,,by phone and mailI went with different security co.ADT took money from my bank account on March 7,for service I no longer hadI called them on March 7,They claimed they never got call or mail to cancelThey said they were cancelling thenTold me it would take a month for me to get final billIt is over a month and I haven't received a bill yetCalled them and they would send another bill todayI can't receive a refund from the new alarm countil I get the final billThey should have known I changed companies when they changed alarmsThey never even allerted us someone was messing with our alarmVery upset about all of this

I have been a customer of ADT for some time and my experience with them has always been very good
They were excellent with service calls, their technicians were Professional, knowledgeable and polite and this can also be said for their customer service and online customer service representatives as wellThey were patient and took time to walk me through any issues I was having online or with my system Overall their customer service is wonderful

The worst, scam artists, unreliable service, shoddy and or poor installation, defective equipmentNot what was promisedWould not recommend

SUMMARY:Ongoing billing problem since April, 2018.My family did not select ADT to be our security serviceWe had Sentry for years and was very satisfied with its rates & serviceWhen Sentry was taken over by ADT, our bill increased substantiallyUnder Sentry, we had apartments coveredADT only covered apartments, the 3rd apartment would have to have separate coverageWe declined the additional installation and charge.As Ms*** is retired, has health issues and is at home all the time with her caregiver, there was no longer a need for ADT's coverageThe monthly cost has already risen to $per month when a notice of increasing cost was sentAs her proxy and check writer (she signs), I called to have the service shut off A letter of the cancellation request was mailedAfter a few weeks, a credit balance check in the amount of $was sentThis act should have ended all contact between Ms*** and ADT.Beginning around April 23, ADT fraudulently added her na

Several years ago ADT implemented a months in advance paymentI called to Cancel my service (since 1999)I was told to ignore the policy and pay my $monthly Approximately weeks ago ADT collections started calling every morning after I was gone from homeApproximately weeks ago they called and I informed the lady I no longer wanted their serviceAnd hung upLast week another lady called and said I could not cancel without my security codeNot having used it in several I gave the lady what I thought was my security code she informed me that was not correctAfter several back and forth I informed her I was not going to pay any additional payments as she now wanted $$plus dollarsAfter reiterating I was not going to pay any more premiums I hung upADT continues to call every day and continues to refuse to cancel my serviceThey have my name address phone number and are calling me yet they will not cancel my service without my secret code that I still do not kn

I am being charged for services I do not have
We moved to a new house and set up services on 4/9/under the impression that we were getting the same services we had at the old location-nothing extraThe installer/salesman tried to get us to upgrade with various products however we informed him we just wanted the basic system we had at our old houseI signed the contract under the impression that the basic system we got was a price of a monthhowever when I received my first bill it had numerous products listed that we do not have but were being charged forI spoke to customer service on numerous occasions to have the issue resolvedI spoke to Joel employee number XXXXXX on sunday, april who assured me a manager would contact me the following day to resolve the issue and that I should only be charged a basic package rate of $a monthNo one called so I called back again on Tuesday, april 26th and spoke to maria employee number XXXXX who informed me that a manager

I had a contract with ADT Alarm System for years ending January 19,@ Foxhound Ln., Fort Worth, TX *** and due to health issues My grandson brought me to Fl to be close so could acre of me and got me into a retirement community that I didn't have need of a Security System because I was toldthat they have their OWN Security System so I didn't need the transfer from ADT First I told them to discontinue service as of 6/as I was closing on my house in TX on 6/and leaving TX that night.I was told I must take ADT with me even though I don't need it and they continue to keep the contract open until I pay the $plus $for July's service even though I have not been in the house since June 27thmy first call to ADT I was told that cancellation fee would be waived since I did not request a cancellation fee but transfer I need your help because I live off Social Security and my funds are limited but had to pay them this morning anyway the $plus the $

I have cancelled adt several timesPlease close the account I'm being billed for days when the lady said I wouldn't be in march
Adt is going back on its word