ADT Security Services

ADT, bait and switch Read the agreement before signing anything!!! They will try to install the system and then tell you how much you will pay, after or more days, when it is to late to cancel unless you agree to pay the entire amountThey promised me , then charged me a month, two weeks after the installStupid me, the installer told me that I was signing for the equipment that I bought, not the service portionREAD THE AGREEMENT FirstDo not sign until you agree with the charges

BEWARE BEFORE USING THIS COMPANY!!!!!!
I have been with ADT for over yearsI have called them about times requesting to speak with a manager due to wanting to cancel services and never once got a call backLet me remind you that when I got a divorced and had to remove my ex husbands name off the account ADT decided amongst themselves that they were going to put me on another contractThough, it says in their system that the address that I live at has been with them for over yearsI would never recommend this company to anyoneThey have horrible customer service and only care about the moneyThey are now telling me that I have to pay to cancel and won't honor the fact that I have actually been with them well over yearsI work in the customer service industry, and never once would the company that I work for treat anyone the way that they have treated meNever onceI will be contacting my lawyer on thisBeware to the rest of you on using ADT Security Services

Terrible company! Horrible customer service! Back in April of I called to get a home security system installed in my home which I was moving into in June of I explained to the sales rep the layout of my house and how many windows and doors would require a sensor to get the best protection for my homeHe advised me that he would be happy to put in the order, and I picked an install dateOn June 11th the installation tech came to my house without all the equipment agreed on in AprilWhen I asked him about it he advised me that the sales rep had put in an order for a system upgrade and used the info from the existing system which was owned by the previous owners, and did not put in the order as a new customerI was rather surprised by this and said that I would follow up with the sales repThe sales rep, *** called me that same day and apologized for HIS error and proceed to tell me that if I wanted the equipment originally agreed upon with my year commitment then I would need to pay an additional $
On June 15th, four days after the install of the equipment I called to cancel and have the equipment removedAs I was within my day buyers remorse period this should not have been a problemI spoke to someone who confirmed that the order for the cancellation was put through and I would receive a call within hours from the installations department to schedule a date for the tech to come in and remove the equipment
On June 17th, days after the cancellation I called back and spoke to *** who advised me that the cancellation order had not been "approved" but that it would be cancelled as requestedI requested to speak to a supervisor who further confirmed that the cancellation request had been ordered, and then he put me through to installations to set a date to have the equipment removed
On June 23rd, I had a tech come in and remove the equipment, and on the same day I received a bill for months of invoicing!!! When I called the billing department they advised me that an order for a cancellation had NOT been put through! calls and an abundance of time wasted, and not one person had done their job but promised me on several occasions that they had!
On June 24th, I spoke to someone in cancellations who confirmed that an order for cancelling had not been put through, and that he would take care of itI called him at 9:am and as of 9:am all I've received is poor customer service, reps that will tell you anything to get you off the phone, and I am now waiting for yet another phone call from their Sales Department because apparently this is a process to cancel your service!
This has been by far the worst experience I've ever had with any company, and I highly suggest that nobody goes to them for their home security needsThere are 100% better companies out there!!!

I ordered this service when I moved into my new house with a year contractI found I did not use the serviceAt the end of years when I called to cancel, they gave me a high pressure sales on why I needed to keep itThen placed me on a silent hold for minutes before coming on the line and telling me they had cancelled the accountI understand they do not want to lose customersBut, I did not appreciate having to call in to cancel (the only option available)....then the forceful treatment against my cancellation

I transferred service to my new houseThey set up the scheduleDay before the installation when I received a bill $356.I cancelled the service
I transferred service to my new houseThey set up the scheduleDay before the installation when I received a bill $356.I called ADT and they could not find my new appointmentI was transferred to talk to a managerThe manager told me that I set up the new service through a "dealer"Manager said I either have to pay cancellation or installationI was so fed up with all the fees and run around, I told him please cancel the old serviceManager told me that I would pay $I have never experience such a bad customer service before, I also have another service for years with this company at my businessWhy are they charging me $356?

Forgot password They will not let me get another password
I received a check in the mail from ADT for $ Then I received a bill for $stating that my bill for $was overdue by a month I called them and the recording said I had a zero balance I called again and told them we are not getting their bills and we need them to use the correct mailing address, not our physical address They said we could not change anything without knowing our password I can not remember our password They said, "then you can not change your address" How can we be on time, if we never get our bills from ADT? I asked to speak with a Manager and they said there were no Managers available (this was at 10:AM on March 18, 2016) I asked to have the Manager return our call The employee said she would have the Manager call us This was four days ago and we still have not received a call back

I inquired about a new system.I told them NOT TO RUN my credit.They said ok but asked for my address & DOB and they said I was approved.Very DECEITFUL
Called on 06/14/about a possible new system I told them that I was going to shop around not just with them but with other companies They said OK The man also wanted to run my credit to see if I was qualified for a system I said I did not want to give him my SS# He said fine but when setting up the in home presentation he needed of course my address He also asked for my DOB (which I thought was unusual but gave it to him any way He then said to me "congratulations you were approved" I said did you just run my credit? He said yes and informed my that it was a hard inquiry on my recordI asked for a supervisor When the supervisor got on he said I supplied my DOB and address and that their was nothing he could do I have worked very hard to get good credit and do not want people to just run my credit for informatio

Customer for yearsWhen you need the service, it does not workAlarm did not go off on last two burglaries for my businessNot worth it

ADT has attached an account to my existing account without my consent
started and new account with ADT march 16,November 2, the attached another account on to mineIt was someone from a previous relationship, he hand on passcode or codeThe attached his account to mine and debit my checking account for his installationI was not aware till the debit of my accountI have contacted them times each time I get a guarantee that everything is fixed and my money was refunded and give credit for months serviceBut I still have his contract and still getting invoice for his service, can still see his alarm system on my account
Each person I talk with gives me a different story on how this could happen and he does not have access to ,my security systemNovember 21st my account was debited againwas told that the month credit haven't been applied yet so December and January will be creditNovember 19th they subtracted for november I'm not feeling secure
Ask to ca

I was promised equipment that I never received and I did receive horrible customer service
When I purchased my first home in June a sales representative came to my home to sell me adt servicesI decided to purchase the alarm security system since I was not living in the home at the timeI was promised by adt sales agent cameras were going to be installed in my home at no cost out of pocket.I was told to call back once Internet was installed and I was ready to have cameras brought to my home
I called adt once I was settled into my home only to be advised that my account was transferred and that I can no longer receive what was promised to me and written in a contract
Not only was I lied to by Adt but the customer service Representative that I spoke with was very unprofessional telling me that her manager didn't have the time to take my call to address my concerns no customer should be treated this way

I had been a long time ADT customer since December On 2/26/2016, I made a decision to cancel ADT serviceI called and spoke with Britney at ADT who canceled the serviceHowever, they had already charged my credit card for next month?s service (3/1/? 3/31/16)When I asked Britney when this will get credited, she said that it will take days for them to credit $to my card
Later, I called again to obtain confirmation number or email confirming the service has been canceledThis time the representative told me that it will take days to cancel the service and thus, I will not get the credit for March bill
This is very unfairI have been a long time ADT customerThey are billing me for next month?s service which I do not wantADT should refund me $promptly
Product_Or_Service: Monitoring service

Wish I could leave starsWorst company I have ever dealt withHave been with them for over yearsThey have twice changes my account number and suddenly "can't find" the monies I have been payingLast straw was this last monthI sent them proof that I had made payments that ADT had no record ofGuy calls me back and says it is all taken care of and offers me months free as an act of good willFast forward to this week and they say they cannot find the payments and that my account if cancelled and info sent to collectionsAre you for real ADT?? First customer service person I spoke to screamed at my on the phone, next person hung up on me, finally someone is helping me after I called cryingSave yourself the hassle and look for home security elsewhere

The company is not an easy company to work with on technical issues, billing or contracts They will NOT work with you if you are under contract and threaten legal issues

I was sold a contract under pretense! I was never given the $Visa card
*** ***
Account:XXXXXXXXX
Account Address: *** *** Lake Ct, Las *** *** XXXXX
(XXX) XXX-XXXX
I contacted ADT due to a special promotion $visa with free install The free install cost me $for equipment It was not free I explained to the sales person that I was interested in a security system, but I was house hunting and would be moving as soon as we found our new dream home He explained that I could continue with the promo and let them come set up because it was "FREE" He explained that I would get one "complimentary" move for this contract I contacted local Las Vegas ADT office I explained that I was calling for my "FREE" move into our new home The representative quoted me over $to move my contract to the new address After I explained that I was quoted a "FREE" one-time move, he said that he wasn't able to do this for me I then explained I would have ne

I am a current customer with ADT, I called them about cancelling my service, I started in a home and moved to apartment and was not aware of the fees
Account Number: XXXXXXXXX
Customer Since:
Payment Amount: $
I am a valued customer, I never missed a paymentI got the alarm system in mainly because my mom was sick and in bad health living at homeMy mother did not make it and passed awayThen it was transferred to my apartment and the services where used for over thereI was not aware that there was going to start my contract overI have now moved out of the apartment and I have all my equipmentI talked with an ADT rep and told them what I was going thru and tried to return all the equipment that I owned for a refund and to close my accountI am still being charged my monthly fee every month, and no one from ADT, cares about my life struggles, this $is hurting me every month because right now I dont have a home, I lost about everything when my mothe

I am active duty military transferring on ordersADT continued to bill me for service beyond my initial cancellation date of 26MAY
I am active duty military transferring on ordersI called ADT on 26MAYto cancel service at address *** N *** *** *** ** *** (account#XXXXXXXX) due to a military ordered transfer They provided me with cancellation #XXXXXXX and assured it was done and I was "good to go" I as advised ADT does allow cancellation for military members moving on orders ADT proceeded to bill me for June, July, and August I called to resolve the issue on 31Julyand spoke with Alisa - xXXXXXXX She advised I needed to fax my military orders to XXX-XXX-XXXX to include service address, my name, and my phone number Alisa advised I could call back hours following the fax and it would be resolved I did this on 3AUG I ended up speaking with Ray *** He advised the request wasn't "signed" so it was null and I should re-fax a signed versio

We made several requests for discontinuation of service at a vacated premise months ago, but continue to be billed for service
I called to cancel service in February at a vacated business address I was told it would be cancelled immediately and not further charges would be incurred We continued to be charged, at which time I called in March and was told that they had no notes regarding the request, and furthermore that we would be billed for additional months prior to disconnect I was advised to FAX my request, and backdate it to the date of original call, which I did, along with a note requesting the final bill to be sent to me I never received a bill and continued to be billed for the monthly fee on our AMEX card, so in June (the time the charges should have DEFINITELY stopped) I called again, at which time I was told that the billing continued as we had a contract which obligated us through July of (entirely not true) Upon arguing this, I was told that I wo

Was a customer with them for yrshad a couple of issues issues without any explanation#- our verbal password was changed from a name to a random selection of numbers and letter, without our consentHad to change it back on separate occasions during an alarm event.#- due to a lack of physical phone line, our home was equipped with a GSMevery power outage the gsm would notify adt and in turn meAfter about years, for some unknown reason, the calls stopped or were delayed by several hoursBegan to lose trust in the efficiency of the company at that point#- Decided to cancel October 4th due to some billing issues (not worth mentioning)The rep on the phone informed me that day notice is required, my service will end on November 4th and no fees or dues will be chargedFast forward to December 08thI received a past due invoice from ADT for my monthly feecalled a rep and was told that my account was cancelled November 30thArgued a bit but remained somewhat calm with no availPaid the bill over the phone with hope to never deal with this crooked company againMy advice is to stay away from ADT security

THIS COMPANY HAS OVERCHARGED ME, SENT THE POLICE TO THE WRONG ADDRESS, WAIVED MY FEE THEN ADDED IT! I JUST WANT MY ACCOUNT CLOSED
I HAVE BEEN AN ADT CUSTOMER FOR ABOUT MONTHS NOW, WHEN I FIRST GOT THEIR SERVICES I WAS TOLD THAT I WOULD HAVE $RELOCATION FEE! THEN I MOVED AND THEY SAID THEY NEVER SAID THAT WHICH IS NOT TRUE!!!! EVEN NOW THAT I HAVE MOVED THEY CAME TO INSTALL MY SYSTEM, SOMEONE WALKED INTO MY HOUSE AND THEY SENT THE COPS TO MY OLD ADDRESS! ITS THE WORST SYSTEM EVER! I COMPLAINED AND COMPLAIEND AND TOLD THEM I WANTED MY ACCOUNT CANCELLED AND TO TAKE THE CONTRACT FEE OFF! THEY NEVER RESPOND ON TIME! THEY HAVE STILLLLLLL MY OLD ADDRESS ! HOW GOOD OR SAFE AM I SUPPOSED TO FEEL!! AND AFTER ARGUING SO MUCH! THEY FINALLY DID IT! HOWEVER!!! THEY REFUSED TO TELL ME THEY HAD WAIVED THE FEE UNTIL I GOT MY SERVICES MOVED SO THEY FORCED ME INTO SIGNING A NEW CONTRACT! WHICH WAS NEVER TOLD TO ME IN THE BEGINNING! I HAVE SPOKEN TO A MILLION REPRESENTATIVES AND THEY HAVE SAID TO ME

This company is the worseFirst I got the service it was never disclosed that I was being monitored through a 3rd partyI never spoke with ADT again after the installation because now some company called defenders took overWhen I got ready to move I was told twice to leave my equipment and that I would receive the same equipment at the new residenceWell needless to say when I moved the rep came out told me that when you move you have to sign a new contract run my credit again and the equipment they told me to leave lol received no where near the equipment I had before!! They told me the new contract is for 3yrsWhen I called customer service the manager refused to speak with me on the phone said that there was nothing they could doI kept getting the run around every time I called so I canceled the service of course they made sure to tell me that I'm responsible for 75% of the remaining contractAt this point I really didn't careI would never waste my money with ADT nor recommend the service they are a rip offI am completely happy with the company that I have now and have way more products and features!!