ADT Security Services

Trying for months to cancel service and steadily being charged $60/month, currently paid $with no cancellation and no alarm system
My alarm system has not worked for YEARS! I finally was frustrated with multiple attempts to correct service and decided to cancel service months ago! The customer service agent begged me to give ADT last chance and stated that I would not be charged for repair and quoted me a reduced price for continuing serviceThe repair person sent could not repair problem but stated that he would return to replace entire systemThat was months ago! He never returned and I was continuously charged the $60/month without the reduced rate I was promisedFed up, I called today to DEMAND that my service be discontinuedI was promised reduced rates, free service for months, etcI still said "No"Finally I was told that service could not immediately be disconnected that it would take another month and another $Thus,I am out out $to cancel service

I am being charged for services I am not receiving
in my, now estranged partner and I bought a house in *** *** ** *** *** *** *** We purchased ADT services for home monitoring In June of we separated, sold the house and now live separately I called ADT to cancel our services but was told that the service could not be cancelled and the remaining payments on the contract would have ro be paid off So now the house is sold, I no longer live there but continue to pay for security services that I am not receiving I am on a fixed income I was not made aware of a policy that would require me to continue to pay for services not received If it was written in the contract (which I no longer have) it was not pointed out to me

How does a compant receive an A plus review with so many complanits against it? My experience with the security services started with the high pressure sales people who said it was getting late and they weren't allowed to leave without a sale.Then the installation by these professionals took minutes as they put stickers on my windows and some wiresworth of equipment ? No wayDid it ever work ? noWhen I said that I didn't want this service, they said that I could pay for the equipment or the contract amountThe equipment was not returnable so the contract amount (without the service provided) was I still cannot believe that I have to pay for equipment that I don't have and service that I never got and was never prpoperly installed.They came ,they left it in my house and they billed me for nothing more than stickers on my window.Please don't let these slick guys into your housethey aren't your protection services ,they are your wolves in disguise

ohhboy? where do I start
I have scheduled an appointment with ADT, for someone to come and give me a quote, the appointment was from 3pm to 6pmThe guy came minutes early, I was not home, my wife was home and she let him in
My wife called and told me that we have an ADT guy to install the alarmIt took me minutes to get homeAs I walked home, I saw a guy screwing in a panel to a wall (without my expressed permission I should add)
The guy was very smooth salesmen and after he screwed on the panel, then we started to walk around a home and then he gave me a quoteThe quote was (for a sq/f bedroom house) - $Then we "negotiated" down to $He was so smooth, I could not say no to the guyBasically I was royally screwed by a very good sneaky salesman who has pushed the envelope short of criminality
I have called a customer service and explain that I am feeling connedThe lady told me that that I can fax a cancelation form and cancel the accountHowever, after I asked whether this is a common business practice and whether they will be talking to the "salesman" about the whole sale deal, she took off on meShe started by giving me a life lessons how to behave and how I should have said "NO" to the salesman, how I should have "NOT SIGNED" anything if I don't feel comfortableShe may be right (I need to be more of an a$$4ole sometimes), however its not as easy at it sounds
First of all, she should not give me or anyone else any life lessonsShe can keep her lessons for her husbandI did not call her home for an advise
Second of all, not all people as assertive as she is, some people are having a hard time saying "NO"Being a nice guy has its upsidesHowever, being a nice guy (or too stupid some *** say, we can argue about it of course) makes me an easy mark for sneaky sales people and they take advantage of me
And thirdly, buying an alarm system should not be a negotiation gameSome people negotiate better than othersA $system should not be negotiated down to $1700, how this happens with ADT is beyond me?
ADT advertises $credit towards equipment, then give you additional $on top of thatHowever ADT installer (agent) will be calculating a bill for $(for a standard bedroom home) and end up presenting you a $3500bill, unless you are in a negotiating moodIf you are a good negotiator, then its a skills game
While ADT maybe a reputable company, the sales tactics they employ, brings into question their moral and business ethics standardsSo sadI've expected so much from these guys, but I am so disappointed
Completely mismanaged company, with distorted ethical and moral compasses, full of smooth talking con-men working sales and mafia style "wise" customer service ladies giving life lessons for us "stupid" people

An actual response:
Thank you ***
It would have been so much less painful if you had had this info available upon request Perhaps you, *** and *** could simply arm your selves with the simple information of the responsible party at each branch so your valued customers don't have to endure what I consider the worst customer service I have ever encountered
I don't personally hold any of you accountable for my experience, but I certainly do hold the company, and the local branch, responsible I am the person responsible for selecting your company for our camera system and I have owned this failure with my business partners We have several other locations for camera systems and will certainly be going in a different direction Your company has no direction, no accountability and the most common answer I received was "we are in Texas and don't have anything to do with the local branch" You do realize that the number I called was a local phone number and had no idea I had been routed to Texas I don't know why you or others would continue your employment as "customer service" with such restrictions How can you possibly provide customer service under these conditions
Just as a side note, you Revdex.com rating is 94% negative Not exactly alone in my dissatisfaction with your company
Please pass this on to ***, *** and anyone else who may actually be interested in what your customers may think
Respectfully,
***

ADT provides horrible service I moved on October and cancelled my ADT service I waited for the company to prorate my billOnce I received the adjusted bill, it was paid The ADT past due billing department has been calling me everyday twice a day, since November The past due billing department uses an auto dialer and the rep says they cannot update my account Each time the past due rep transfers me over to the accounts department and each time my account is verified paid in full At that step, I am promised that my records are updated and the calls will cease The calls still continue and have not stopped ADT calls me everyday, sometimes twice a day Today, instead of having the rep transfer me to billing, I hung up and called the number myself The account rep verified that my account has been paid and was closed on October 3rd She also said that the past due department is calling me to collect payment for 2018! My account has been canceled since October This has now become harassment and I feel like they are trying to harass me to a point that I will pay them to go away

We keep getting alarms on the front door They have sent out repairmen three times We had another alarm today There will be a hefty charge from the City When I called to cancel the contract, based on nonperformance, they refused to do so without charging hundreds of dollars for early cancellation They refused to admit it's faulty equipment despite their own recorded history of three previous attempts to fix it I will NEVER, NEVER do business with ADT again Shysters

I have never experienced such incompetency, rudeness and total lack of customer care from a company in my life as I have with ADT This company is one to stay far away from From the aggressive and pushy sales rep who turned out to be worthless in helping me, to the poorly trained technicians, ADT is the worst of the worst! In the years I've been with them I've experienced technicians that "forget" about the appointment, faulty equipment and unresolved alarm issues that are still on-going I truly wish I had done my research and gone with another company When my contract ends I will definitely be switching to a competent security company that cares about its customers

I am writing this because I have increasingly become frustrated with ADT
I signed up in March when moving into a rental house by myselfI was told I would be locked in to a year contractI said okWhen my job took me to another city months later, I had to moveI called ADT to transfer servicesThey DID NOT tell me that I would be resigning a year contract from that pointSo my first months essentially meant nothing towards my year contractI did not find this out till moving after a year lease was up at my rental house in the new city I moved tooI also had to get more equipment because the tech told me I would have to so I would be safeSales tactics yes but I was strong armed into getting more equipment$a month later I have had poor customer service experience along with being on hold and transferred over and over againRecently the cheap key pad starting beeping all the time so I unplugged itI got a call from ADT about this and I told them something was wrong with the unitThey sent someone out to fix it and DID NOT tell me about a service charge they would be billing meI refuse to pay this when they did not tell me they would be charging thisHow the heck is this customer service? Their equipment battery went out and I was supposed to pay for someone to come fix? NO! Also, when my alarm is going off, they take forever to call the police and notify them hence my house getting broken intoI cant stand ADT, I think they are a dishonorable company with shady sales tacticsI am in SALES and there is zero tolerance for dishonesty DO GO WITH ADT!!!!!!!!!!!!

My husband and I recently got adt install on dec The technician who came out wasn't prepared and had no ladder or drill, so we let him use our stuff, he was drinking on the job and lied to us about what the equipment and saying it will work threw the whole house and which it really only works in one room, the same day we got it installed our doorbell camera quit working, by the time I called the third party defenders were already closed and won't open up till Monday, we'll monday came and I called it took a week for them to get someone out, and the guy I spoke to said I couldn't cancel my contract and to allow this guy to come out, well the technician came out on Monday a week later and fixed one issue with the doorbell and then new stuff to the doorbell quit working, so Monday night we called defenders wanting out of our contract and saying it will be 1000$ to cancel, and told us to call a different number Tuesday morning so we called after being on the phone for serval hours they said they would send a technician out and he will be here in an hour, we'll that was a lie again because he was at a different job so he showed up two and half hours later then the time we were told, he came in to install the free senors they agreed to give us for free and had no idea about the door bell, we'll we were promised that he wouldn't leave till the doorbell is fixHe ended up leaving and wasn't even fixed, so when my husband came home from work he spent hours on the phone troubleshooting it with them, got it up and running only for it to completely stop working hours later, the company has no doorbells in stock to replace ours they still are refusing to let us cancel our contract, every time you talk to someone at defenders the third party company they are rude won't transfer you to a supervisor, and they are uncaring if your situation they have horrible attitudes and don't care, we have had three technician out and have only had the system for now days and have had three technician outs, who can't reslove the issue, they won't let us out of our contract, and on the adt webpage it says not happen they will cancel and refund the money within months, I'm at days of my system not working properly and they won't let us cancel, they are a complete rip off, they cause more stress then it's worth and they lie and tell informationNot only but they allow there technician to drink on the job because every time I mention it they don't care, I wish I could give them less then one

Received SPAM from ADT
Received SPAM from an offshore domain that ends in .nl
I get spam from this group daily and the latest one is on behalf of ADT

I had a large system installed in my house for which I paid a second installation fee since I relocated from another state where I already had ADT installedDuring installation their technician fell and put a huge hole through my ceilingThey informed me they would send someone to fix itFew days later to my surprise I received a phone call from ADT's insurance company telling me I had to find a contractor and obtain a quote that they would review and decide if to agree so I could get my ceiling fixCustomer support is hideous and unprofessionalIf they damage the property during installation they will not follow through to repair it, they will pretty much leave it up to you and just cut a check through an insurance companyThey won't even further discuss the matter with you but rather just defer to their insurance company

I received a bill from ADT on 03/21/informing me that my April bill was now past dueInvoice Date 04/01/$58.65Previous balance: $4.66, (my bill is payed fully using Autopay monthly) I question this charge?I have contacted ADTI was told I need to pay bill in advance?ADT is defrauding their customers out of millions of dollars in interest on prepaid bills.ADT: Tricksters, Liars and Thieves!
Product_Or_Service: ADT Security Services
Account_Number: XXXXXXXX

I am extremely dissatisfied with the service that I received from ADT/Defenders/Whomever the shell company is Unfortunately I have been unsuccessful in cancelling this service (I was told that I needed to pay $1,to cancel although I first called within the day window), Everything that was told to me between the sales call and the installer was simply untrue I truly feel that I was extorted into a contract that I do not want to maintain and their cancellation penalty is absolutely ridiculous (a punishment for not wanting this service is horrible) I'm not sure of why they have an A rating but I would recommend that people read the reviews first before agreeing with this service
I originally searched online on Aug 4th for information on the security service when someone called to schedule an install The gentleman on the phone said that since I had an existing security system they would give me an $equipment credit then a second credit for $since my birthday was coming He said that they would give me a $Visa gift charge to offset the installation charge of $(I did not know that there would be 2/$charges) Also he said that they would give me key chain care remotes (well I only received of them) He said that my monthly charge would be $the only stipulation is that I would need to agree to pay that price for years (but somehow my bill is $59.99) so absolutely nothing is the way that they told me
I have called them several times to cancel - one time I was told that I called ADT instead of Defenders and therefore that did not count so I need to pay the $to cancel Why would this be allowed??
THIS COMPANY IS HORRIBLE!!!!!

ADT has the most horrible customer service I called July to cancel my services was told everything was entered and good to go I called back August 3, to provide my new address to receive my final bill which I wanted and expected to pay The rep at that time stated my services where not canceled and said she would help me with that; asked for my new address and proceeded to share I had a cancelation fee I asked what that fee was? She stated I was hoping you didn't ask she shared what the fee was and I was confused as since never had any upgrades I explained that in November a ADT tech came to home, but it was due to letters ADT kept sending stating our system needed upgrading due to 3G requirements and our system was obsolete stamped with urgent After receiving the third letter decided to call and they confirmed yes my system needed updating I asked at that point if I would be paying anything and they stated no The ADT tech was literally in and out in under mins inserted something in our wall unit and said we were updated and now could use the APP they had, plus stated I can give you a camera for freeI stated I didn't want anything to change just wanted to ensure our system worked for the security of my family He said ok had me sign paper of the system being good NOW they tell me I was upgraded and when I signed it was a month contract hence I have to pay a $cancelation fee I could've easily just transferred the service but feel in principal can not do business with a company that deceived me and now all they say is you have a contract The root of issue is the only reason they set foot on my house was due to letters stating my system would not work properly and not be supported That seems to me as just a fix and not a reason to secretly sign me up for a month contract I will never do business with ADT again Since August 3rd I have been waiting for a call back from a manager and nothing I called August 5, to only speak with a Ms*** and in all honesty ADT could save money just hiring parrots since all she could say is you have a contract up to five times Again, not listening to a good paying customer since She gave me the same run around a manager will call you back It is August 8, and have not heard from anyone

I have had nothing but issues with them with my camera and system and stating I'm still in contract
I have called and called and called and got nothing but issues with this companyI called to cancel my medical alert which thankfully they did because my daughter got me a system in the home that everything is combined and cheaperI then go to cancel my alarm and they say ok and then tell me I owe the, 400$I called in about complaints on cameras not working and what notThey tell me they can drop my rate to until my agreement is upSo you can drop my rate but not cancel me outThey came back to re hook up my cameras so I can have the lower rate and they should of just come and taken the equipment back and cancelled me outThey do whatever they can to keep making money off peopleIt didn't make sense for me to pay on separate systems when my daughter could get me same system all include different one bill and her payCompanies do this to you so they keep youThey told

Extremely poor service! Our ADT system, installed in 2016, never worked properly (continual alarms, despite repeated service calls)As a consequence, we decided to never arm the system, and tried to cancelI was extremely rudely advised by a "supervisor" that I could not cancel the service before years, without incurring an enormous penalty
When I called ADT again last month (July, 2018), I was advised that I could cancel with a reasonable penaltyI was also advised that they would continue the service for years at approximately a 60% discount from my $55/month chargeOf course I elected to cancel the service, as the penalty was less than the aggregate cost of continuing
When the service was discontinued (today), the control box started "beeping." I called ADT to ask how to stop this unwanted noise, and was given instructions a) to remove the battery, and, when that did not stop the "beeping," b) to disconnect the transformer, which I could not locate
I then requested a service call to disconnect the system, and was told that ADT will NOT make a service call to disconnect the system
Having removed the cover of the control box, I noted that there appeared to be a plastic horn-like deviceI asked the agent if by cutting the wires to that device this would disable the "beeping." He replied that it wouldI did cut the wires and that did stop the beeping
However, this dis not stop powering the control box, which remains active, though no longer connected to the ADT monitoring system
In my opinion, ADT is irresponsible, untrustworthy and I will advise all of my friends and associates of my poor experience with the company

Forced to leave one starCompany deserve
Horrible service Horrible communication skills Horrible billing Been trying to cancel everything for months an no one responds Every manager is always on holidays or busy Sales reps have no ability to help customers Install took more then three months and system still does not work properly All they do is ignore calls and emails All I want is the system picked up and the contract thrown away because they voided their contract by not installing the system and billing for install that was free

I agreed to have an alarm system put in my home by ADTThen I was abandoned
All my cars were broken into and I wanted an alarm system to capture any returns and for the safety of my homeI had the salesman and service person in my home at the same time when should have just been the service personI was uncomfortable b/c now strangers were all through my home!!I reported it to ADT and they said nothing to worry aboutafter insulation, the camera was not capturing what I needed, so another service man came outThe equipment he had would not workHe said he would be back in week and the week never cameI called ADT they had no idea what I was talking aboutI called several times that day then finally someone told me the parts was on back order and they were not sure when they would be inA nationwide company is not sure of parts arrivalI waited another week and still no accountability with ADT I cancelled the account and now the representative said week can have som

On June 10, at approximately amI was informed my an agent that I had to pay the balance on my contract of yrsI signed a yrs contract
My complaint is, the representative that conducted the installation of the Pulse Service with ADT generated a two year contract in writing and verballyI notified ADT on June 10, at approximately amThe agent of informed of my issue of my high billHe informed me that my services was discontinued and the additional charges that occurred on my bill was because I broke my contractI advised him that I signed a two year contractHe indicated that ADT only do year contract which I then informed him that is not trueBecause at the time I installed the Pulse Service in my home my year contract was upMy complaint is the representative that came to my house over two years ago verbally conducted my contract for two yearsI feel that ADT is falsely charging me for fees on a three year contract when I signed a two year contrac