ADT Security Services

I have been a customer of ADT for some time and my experience with them has always been very good
They were excellent with service calls, their technicians were Professional, knowledgeable and polite and this can also be said for their customer service and online customer service representatives as wellThey were patient and took time to walk me through any issues I was having online or with my system Overall their customer service is wonderful

I ordered this service when I moved into my new house with a year contractI found I did not use the serviceAt the end of years when I called to cancel, they gave me a high pressure sales on why I needed to keep itThen placed me on a silent hold for minutes before coming on the line and telling me they had cancelled the accountI understand they do not want to lose customersBut, I did not appreciate having to call in to cancel (the only option available)....then the forceful treatment against my cancellation

My husband and I recently got adt install on dec The technician who came out wasn't prepared and had no ladder or drill, so we let him use our stuff, he was drinking on the job and lied to us about what the equipment and saying it will work threw the whole house and which it really only works in one room, the same day we got it installed our doorbell camera quit working, by the time I called the third party defenders were already closed and won't open up till Monday, we'll monday came and I called it took a week for them to get someone out, and the guy I spoke to said I couldn't cancel my contract and to allow this guy to come out, well the technician came out on Monday a week later and fixed one issue with the doorbell and then new stuff to the doorbell quit working, so Monday night we called defenders wanting out of our contract and saying it will be 1000$ to cancel, and told us to call a different number Tuesday morning so we called after being on the phone for serval hours they said they would send a technician out and he will be here in an hour, we'll that was a lie again because he was at a different job so he showed up two and half hours later then the time we were told, he came in to install the free senors they agreed to give us for free and had no idea about the door bell, we'll we were promised that he wouldn't leave till the doorbell is fixHe ended up leaving and wasn't even fixed, so when my husband came home from work he spent hours on the phone troubleshooting it with them, got it up and running only for it to completely stop working hours later, the company has no doorbells in stock to replace ours they still are refusing to let us cancel our contract, every time you talk to someone at defenders the third party company they are rude won't transfer you to a supervisor, and they are uncaring if your situation they have horrible attitudes and don't care, we have had three technician out and have only had the system for now days and have had three technician outs, who can't reslove the issue, they won't let us out of our contract, and on the adt webpage it says not happen they will cancel and refund the money within months, I'm at days of my system not working properly and they won't let us cancel, they are a complete rip off, they cause more stress then it's worth and they lie and tell informationNot only but they allow there technician to drink on the job because every time I mention it they don't care, I wish I could give them less then one

I had been a long time ADT customer since December On 2/26/2016, I made a decision to cancel ADT serviceI called and spoke with Britney at ADT who canceled the serviceHowever, they had already charged my credit card for next month?s service (3/1/? 3/31/16)When I asked Britney when this will get credited, she said that it will take days for them to credit $to my card
Later, I called again to obtain confirmation number or email confirming the service has been canceledThis time the representative told me that it will take days to cancel the service and thus, I will not get the credit for March bill
This is very unfairI have been a long time ADT customerThey are billing me for next month?s service which I do not wantADT should refund me $promptly
Product_Or_Service: Monitoring service

I transferred service to my new houseThey set up the scheduleDay before the installation when I received a bill $356.I cancelled the service
I transferred service to my new houseThey set up the scheduleDay before the installation when I received a bill $356.I called ADT and they could not find my new appointmentI was transferred to talk to a managerThe manager told me that I set up the new service through a "dealer"Manager said I either have to pay cancellation or installationI was so fed up with all the fees and run around, I told him please cancel the old serviceManager told me that I would pay $I have never experience such a bad customer service before, I also have another service for years with this company at my businessWhy are they charging me $356?

The worst, scam artists, unreliable service, shoddy and or poor installation, defective equipmentNot what was promisedWould not recommend

Unmonitored ADT unit in rental started going off after years without incidenceCalled for assistance to turn it off, tried to force a sale
August 17, @ 3:pm MT
I have rented my home for over yearsThe alarm has never been active and it suddenly started beeping non-stop and then went into armed mode and started going offI called ADT, the rep (Cassie) I spoke to was trying to find a solution by looking up the addressI knew what she discovered, that there would not be codes for the home since it was not being monitored any longer by ADTShe offered the service saying that if someone came out to do an install, they could fix whatever was wrong with the existing systemI explained that I was not interested in a serviceShe transferred me to a manager(Jason) to assist me with the issue of the alarm that would not stop going offHe also tried to sell me the serviceI politely declinedI was stranding outside in degrees trying to find a switch to cut power to th

Terrible appointment times and customer service, from their office and corporateI am hoping the equipment lives up
To the name ADT company worked hard to build because employees had zero interest or did they care about customer satisfactionCorporate office stated that my payment date would be In contract and it's not just stated I needed to prepay, which I could have selected any dayIt said adt would charge me agreed upon amount and if there was any changes I would
Get notified within daysI will be keeping adt based on name of company and brand built not based on customer service receivedThank youI will inform everyone moving to area of how my experience went

The company is not an easy company to work with on technical issues, billing or contracts They will NOT work with you if you are under contract and threaten legal issues

We made several requests for discontinuation of service at a vacated premise months ago, but continue to be billed for service
I called to cancel service in February at a vacated business address I was told it would be cancelled immediately and not further charges would be incurred We continued to be charged, at which time I called in March and was told that they had no notes regarding the request, and furthermore that we would be billed for additional months prior to disconnect I was advised to FAX my request, and backdate it to the date of original call, which I did, along with a note requesting the final bill to be sent to me I never received a bill and continued to be billed for the monthly fee on our AMEX card, so in June (the time the charges should have DEFINITELY stopped) I called again, at which time I was told that the billing continued as we had a contract which obligated us through July of (entirely not true) Upon arguing this, I was told that I wo

Several years ago ADT implemented a months in advance paymentI called to Cancel my service (since 1999)I was told to ignore the policy and pay my $monthly Approximately weeks ago ADT collections started calling every morning after I was gone from homeApproximately weeks ago they called and I informed the lady I no longer wanted their serviceAnd hung upLast week another lady called and said I could not cancel without my security codeNot having used it in several I gave the lady what I thought was my security code she informed me that was not correctAfter several back and forth I informed her I was not going to pay any additional payments as she now wanted $$plus dollarsAfter reiterating I was not going to pay any more premiums I hung upADT continues to call every day and continues to refuse to cancel my serviceThey have my name address phone number and are calling me yet they will not cancel my service without my secret code that I still do not kn

WOW, What a nightmare this has been so far just trying to get an alarm system installed at my residenceInitial call...Scheduled installation of equipment and start of services, cancelled within a week after further discussion with the spouse in regards to the need for a systemCalled by ADT shortly after cancellation offering equipment credit in order to change our mindsWe decided that with the equipment credit incentives that it wasn't such a bad idea after all and scheduled again to have the system installedWaited well past the scheduled install date and received no word from ADT or the dealer in regards to the installationReceived a letter in the mail referencing status of our system "Your ADT security system is installed but monitoring is inactive"No system has ever been installed and no other contact was initiated by the dealer or ADT so I called the number listed on the letter to find out what was going on, why our system had never been installed, and why we were getting a notice saying it was installed but no monitoring was activeI spent over minutes going back and forth with the dealer I was put in touch with regarding the account and installation to then find out that the installation had been cancelled (on ADT's end via the dealer or ADT) and that they (the dealer I was currently talking to) could not install one because corporate tied the account to the previous dealer and even though they had cancelled it out I would have to wait days before the other dealer could do anything with itI then asked to be placed in touch with corporate so I could initiate a complaint, have them fix the issue and get the correct system and dealer to take care of getting a system installedI had the "pleasure" of talking to *** who was about as helpful as a bump on a log and who proceeded to ask me rhetorical questions about why the dealer had transferred me to herI got irritated enough to hang up with her and call corporate myself instead of continuing to be jockeyed aroundHour and a half of my day thus far spent dealing with trying to fix the issue to no avail, Finally got in touch with *** at Corporate who then proceeded to tell me that he would reach out to the dealer and have them contact me...Now wait a minute, I called corporate to have them (as the overall in charge of this entire fiasco) handle and fix the issueAbsolute worst run around I have ever received when dealing with ANY company in the last years to conduct business with themI would not at this time, recommend ADT or any of it's affiliates/dealers for any purpose, Barring some miracle or someone such as *** ***, ADT VP of Customer Care addressing, fixing this issue, and ensuring it is handled in a professional, timely manner, I will likely choose to stick with *** and Wesson or Springfield Armory for my security needs

This was the letter I sent to ADT and that they received on 7/30/as of 8/30/I have not received a response:
Your system was partially installed on April 17, and has never been completed even after text to the installer and two phone calls to XXX XXX-XXXX that were never returned Clearly this is not as represented Therefore I wish to cancel our agreement If you cannot even complete the installation or respond to my repeated attempts for attention to this, how in the world can you protect my house?

I called to cancel my ADT alarm monitoring service on July 18, and spoke to *** at ADT at approximately 852pm EDT He agreed to cancel service at that time Several days later, my credit card on file with ADT was charged an additional $for service from 7/21/through 8/17/ Since these dates were after I had canceled, I contacted ADT through their online contact form, but received no response So I reversed the charges with my credit card company stating that the charge was for a service that had already been cancelled Shortly after the charge was reversed ADT starts sending my past due notices for the $ When I call them to inquire, the rep gives me a hard time saying that it is ADT's policy to bill the customer for an additional month of service after it is disconnected When I protested, they insisted that I owed the money and would they would collect it Rather than risk collections over $30.21, I reluctantly paid the bill online to zero the account ho

I recently had ADT security installed in my homeThey called meI told them I could not afford the systemThey continued to call me back with a "Better Deal"Two whole days of them calling me, one call after another, they gave me a better price (or so they said)Day of install: Nightmare beginsPrice change HIGHER....Install : Free installed turned into more $$$$$....I GAVE INTO SCAM....JUST INSTALL..TIRED OF CALLING...HEARING MORE LIESSO PRICE GOES FROM $A MONTH TO $WAS PROMISED TWO (2) Gift certificates for $EACHWE WILL SEE, STILL WAITINGLASTLY: SIGNED CONTRACT..MONEY TO BE TAKEN FROM BANK ACCT ON THE 5TH OF THE MONTH (FIRST MONTH IS INCLUDED IN DEAL)ON THE 6TH OF THE FIRST MONTH.....PAYMENT TAKEN OUTCALLED .....WAS INFORMED "THEY LIKE TO TAKE THE MONEY OUT EARLY"....@@[email protected] THEY SENT ME AN EMAIL...ARE YOU REQUESTING A REFUNDAGAIN..@@!!@WHATONE WEEK LATER STILL WAITING FOR "REFUND" @@!!@ RETURN MONEY NOW THAT YOU TOOK FROM MY ACCT!!!!!!

I was promised equipment that I never received and I did receive horrible customer service
When I purchased my first home in June a sales representative came to my home to sell me adt servicesI decided to purchase the alarm security system since I was not living in the home at the timeI was promised by adt sales agent cameras were going to be installed in my home at no cost out of pocket.I was told to call back once Internet was installed and I was ready to have cameras brought to my home
I called adt once I was settled into my home only to be advised that my account was transferred and that I can no longer receive what was promised to me and written in a contract
Not only was I lied to by Adt but the customer service Representative that I spoke with was very unprofessional telling me that her manager didn't have the time to take my call to address my concerns no customer should be treated this way

I have spent hours over the past 48h trying to have an urgent safety concern and now a cancelation of my service dealt with but I can't get a response
Since my service contract began nearly a year ago I have had countless issues with the system and have had to call ADT countless time for service repairs, which has failed to resolve the ongoing issuesWhile they claim to be a security company, my home is now less secure than with no system at allMy garage door, which is part of my service, now opens and closes spontaneously and I have no control itThis is obviously a concern since my home is being left exposed to public access without my controlThis issue initially started shortly after the service was installed, after waiting several days for "service appointment" it was temporarily repairedThe issue has started again and is much much worseBut whats most concerning is that I have spent the last hours attempting to deal with this issue and after separate phone calls th

Have attempted to cancel service with this company
They will not cancel service and continue to bill me
I have attempted on two different occasions to cancel service with this organizationThe first was approxfour months agoThe second time was today, 24Feb
They tell me they cannot cancel my service unless I provide a reasonI tell them I don't need to provide a reason I just want them to cancel my service
They then put me on hold, and don't come back to the phoneFirst time I held for about minThis time I held for and hung up

ADT on 9/17/signed contract to install wireless sensors for $ ADT is not honoring the contract
On 9/17/my wife completed a contract to install wireless sensors for $ A tentative installation date was schedule in November
The window contractor we were working with was behind schedule so prior to the installation date we notified ADT They said everything is fine and to call when ready
When we called back the 1st week of January to have the sensors installed we were told the contract was cancelled When asked why we were told it was invalid but they would not provide a reason
The contract gives them the ability to cancel but requires ADT to provide notification No notification was provided
During the discussions over several phone calls we have been offered various solutions all requiring increased cost ranging from $to $1,for the service ADT cannot seem to even provide a consistent response
Additionally during the calls some

ADT's Failure to terminate service request by *** ***
On September 30th we called the ADT customer service to inform them that we no longer needed the service and we wanted it cancelled
*** *** was not under any contractual obligations and we expected that the service would be cancelled,however after a few weeks we were still receiving a bill from ADT
We contacted them again and sent a letter requesting that the service be terminated
After calling the customer service again we were
told to fax a letter which we did
To date almost five months later we are still being charged for a service we no longer have used since last year
The business has vacated the location of the service address since last October
ADT needs to cancel the service for *** *** with immediate effect and the outstanding billing amount vacated from the company's profile
The account number is XXXXXXX
To date we have been receiving