ADT Security Services

This is the complaint letter I wrote ADT with no response They obviously don't care HORRIBLE company
Hello I am hoping to get some satisfaction by complaining to someone who wants to hear about what an incredibly UNPROFESSIONAL, AWFUL experience we have had with your local ADT representative
I know the manager's name is *** I know *** doesn't care about anything but making a sale and shutting up the customer This transaction smelled from the first call I made into the system call center with the agent telling me I could have the system that alerts me every time someone opens the door via email notification for $37/month then he said $ He said I didn't need a phone line then told me he wasn't supposed to tell me but if I got a Cox modem, it has the phone line jack in back and I could get away with not paying the $50/month or having a land line to pay for His name was *** and he got his manager, *** to promises me even more when I became angry We left it that I was to get the Cox modem and I wouldn't have to have a land line and would end up at $37/mo with all the above features
On Friday, Dec 8, *** informed me while the Cox representative was there, that I was misinformed about the pricing He was on his way to our home When he arrived, we went back and forth and he stayed in our home hours, put a large hole and several smaller holes on my Dining room wall before telling me he could not get the bars needed to use the wireless connections without a phoneHOURS AND MANY HOLES LATER, he removed the alarm panel he installed that wasn't going to work and the next day I had Cox come in and activate the phones so we could get an alarm *** is now the 3rd person to give me incorrect information And did I mention HOURS AND MANY HOLES IN MY WALL? He was very polite and honestly, I thought he saved the accountOh, and he told me my concern about giving out codes to say, exterminators, would be easily resolved by giving a "temporary, hour code" to them
Against my better judgement, I called in and rescheduled the installation for Monday, Dec ** was over She too, very polite and installed the keypad over the existing pad location without any problem She installed everything according to what she envisioned and I approved as far as equipment is concerned She did not use the HOLES IN MY WALL and was able to put the pad where I wanted it without additional holes in the wall She finished the install then proceeded to show me how to use the system When all was said and done, I asked about the emails I would get when someone disarms or arms the alarm She advised that was not part of what we signed up forI asked for simple open/close reports that I have gotten from very old alarm set ups from work to my other home and she said, they cannot be done I asked about ***'s recommendation for her to show me how to enter temporary alarm codes and the manager told her no of course that isn't an option I almost threw her and all of your equipment out of my home Now she is texting with the manager Let me tell you, I have a business and another home in another state that have alarms I have NEVER dealt with a more dishonest company or had a more unprofessional agreement, all the while not one manager calls me to apologize for the many misrepresentations And did I mention THE HOLES IN MY WALL????? Shouldn't you be paying someone to fix these holes??? I had a freshly painted home!!!!

ADT does not have installers, they use a company called Defender They were able to get me to buy extra equipment by stating they would give me a an extra $to the $promotional I sent in $to cover the shipping and handling for cards and they only sent after I called weeks later When I called ADT they said oh you made the deal with Defender I never even heard of Defender We called ADT and they sent a man out who identified himself as being with ADT I called ADT they would not discuss it with me Transferred me to Defender and they said do you have it in writing I thought I did but when he supposedly was finishing the paperwork, he only put $not even the $that was being advertised DO NOT TRUST THEM I was robbed and now the company I hired to protect me, robbed me to

Promised rates from initial contract and set up a new contract in a different city where new contract details were not disclosed properly by sales rep
Had service in *** *** Started at $52/month for Pulse and rate was dropped in to $24/month since I was a loyal customerMoved to *** and set up a new serviceI was promised the same rate by sales rep Shaun *** I told him what I was looking to do and he said no problem everything will stay the same and he handed me iPad to sign and pay $for debitThis is the only information that showed on the iPadFirst bill came and the rate was $45+I called corporate headquarters multiple times in DecemberThey told me I was in a new year contract, they told me initially rate could not be changedCalled multiple times in December only to be bounced around to different reps and mangersFinally spoke to someone at corporate customer care and was told rate could be adjusted to $About a month went by and I conta

Deceived by ADT vendor
I'm an engineer and a foreignerSo when I came to the USA to study, I rented a houseIt was me offered the service of ADTAs I did not know the English language very well, I asked what the payment was likeI was informed that I would pay the first months, I would leave a security deposit of dollars and after months I would pay month to MonthSo, I did that
When I tried to cancel the contract after year, because I'll need to return abroad, it was told me that the contract was years udring and that the fine was more than dollars
This is absurd, because a foreigner with a rented house would never make a year contract, because nothing was ever given to me and the house was already ready(installation)
Clearly I was deceived by not knowing a contract in the English language
I request intervention to proceed with the cancellation and use my security deposit to pay this last month that has not even won the invoice

Failure to correct a problem created by ADT
I have had ADT monitoring for many years In October, I discovered, by accident, that my alarm service had been discontinued In calling ADT, I eventually learned that a person named Patrica (I don't know who that is) cancelled my contract in July When my contract was cancelled, and my monitoring was discontinued, ADT gave me no notice of this change I thus went without monitoring, while away from home, for several months When, in October, I learned of the cancellation, I was told that they could reinstate the service I was not told, however, that I would have to commit to a new, long term contract I did, however, receive a confirmation of my order by e-mail Fortunately, I read the entire confirmation, including the small print From that, I learned that I would be commitying to a month contract, all for the sake of correcting ADT's own error When I called to object, they offered a month contract I cannot agr

One week wait for my system to be checked- Failed in Communication
I am a customer of ADT for almost year now primarily because I like the "Peace of Mind"
advertisement this company have usedI have several incidents and they are reliableMy issue started yesterday 1/15/2017- I found out that my system is not working.I was told that if something happens the ADT will not be notified, no police firemen will be notified- so I immediately called to schedule a repair and I was told that they will come out in a week - so much for peace of mind
I do not understand how a Security company have such a long waiting periodIt does not make senseI tried escalating this matter and apparently nobody in the number can help meTo make matter worst they would like to me to call their sub contractor- why do I need to do that? Why not have enough contractors to attend to customers? Is installation the priority? Does crime wait? And they also notified me that if anything happens and th

Per contract *** completed by ADT dealer #XXXXXXX representative #XXXXXX we entered into a contract for service at XXXXX ** *** *** *** *** *** XXXXX acct#XXXXXXX for the time period of 6/7/through 6/7/ October of we vacated that residence and during the course of we made several phone calls to ADT to advise them of this and to confirm the cancellation process when the contract expired We were provided with an address of a PO box in *** to send a cancellation letter to I mailed the first cancellation letter on 6/22/to the address provided by an ADT representative and explained that I understood there would also be a charge for July but I expected that to be the last payment In September I saw that ADT charged for services for August and September and I notified my bank that these are unauthorized charges and revoked that authority of ADT to charge the bank account My wife called ADT and explained the situation and a representativ

DO YOURSELF A FAVOR AND GO WITH ANOTHER COMPANYADT IS THE WORST.......I sold my house and moved into a new house I still had year left on my contract and was more than willing to transfer service to my new homethey would not let me do that without signing a new year contractMy new house even already had all the equipment installed in itI didn't need anything from them accept for the monitoringThis is a criminal organization they do not care about you or safety

We had great service the entire time we lived in our house; however, we received military orders to move and that is when the problems beganI called ADT to confirm what we needed to do to cancel the contract due to the orders and was told I needed to send in a signed letter stating the reason for the cancellation and a copy of my husband's orders which we are both onI signed and mailed in the letter August 15th and so their day cancellation policy should have taken affect no later than the end of SeptemberThey withdrew a payment from my bank account October 16thWhen I called to ask about this and get a refund I had to speak to different people to be told they did not cancel the account because I signed the letter requesting the cancellation and my husband is the first signee on the contract and I am the secondI was told, "We need another day letter with your husband's signature." First off, why were we never contacted to be told this? Not by phone or letterThey had our new address as it was on the cancellation request letter and they have our phone numbers in case the house alarm was ever going off and we weren't thereWe are both on the contract so this is unacceptableAfter telling them this they said, "Let me open your contact." Something that should have been done in the first place to avoid this messI was able to get the contract cancelled and a refund for the October payment after being on the phone with them for over an hourWhat good is it to have a contract if they are not going to follow it and allow the signers to cancel it when they need to?

The new ADT app Pulse is a complete failureIt hasn't been operational for over hours leaving many security systems only operable in person - stranding vacationers and mobile operators from their systems
This has to be one of the worst roll outs of a new app ever
ADT has to get it right before they put out an update especially with a security service appPeople rely on this and it can leave thousands of homes and businesses vulnerable
Very poor implementation
Customer in Los Angeles

I recently had ADT security installed in my homeThey called meI told them I could not afford the systemThey continued to call me back with a "Better Deal"Two whole days of them calling me, one call after another, they gave me a better price (or so they said)Day of install: Nightmare beginsPrice change HIGHER....Install : Free installed turned into more $$$$$....I GAVE INTO SCAM....JUST INSTALL..TIRED OF CALLING...HEARING MORE LIESSO PRICE GOES FROM $A MONTH TO $WAS PROMISED TWO (2) Gift certificates for $EACHWE WILL SEE, STILL WAITINGLASTLY: SIGNED CONTRACT..MONEY TO BE TAKEN FROM BANK ACCT ON THE 5TH OF THE MONTH (FIRST MONTH IS INCLUDED IN DEAL)ON THE 6TH OF THE FIRST MONTH.....PAYMENT TAKEN OUTCALLED .....WAS INFORMED "THEY LIKE TO TAKE THE MONEY OUT EARLY"....@@[email protected] THEY SENT ME AN EMAIL...ARE YOU REQUESTING A REFUNDAGAIN..@@!!@WHATONE WEEK LATER STILL WAITING FOR "REFUND" @@!!@ RETURN MONEY NOW THAT YOU TOOK FROM MY ACCT!!!!!!

ADT customer service for existing customers are so terrible that they will treat you like an unwanted person because you are an existing customer
ADT customer service is so horrifying that I have been receiving different responses every time I spoke with representativeWhen you say that you would like to complain you were going to treat like an unwanted alien on this globeOne representative will tell you one thing and then you will get completely different information from another representative and finally when you say that you're on Revdex.com they will tell you that oh you spoke with our customer loyalty department before and I can see notesSo who is providing correct information? all other representatives I have been speaking since last hours said that there are no notes I have been with ADT since 06/from one of their partner ( blue light security) with years contractI have been calling ADT since last days to find out what options do I have with my existing servic

It is about my elderly mother *** *** who has ADT Security
My mother *** *** has been with ADT over four yearsDue to problem with air conditioning we found out that ADT did not install wiring for their system according to codeIn order to get new air conditioning to code ADT needed to move their wiring that was installed improperlythe ADT system quit working and we called them to come and fix it and they said it would be over a week before they could come to fix itMy mom is a heart patient who has life linethey had record of this and I explained the necessity of it needing to be fixed immediatelyThey said they would charge $an hour because of after hoursThey said we were to blame for the problem installationI have pictures to show incorrect installation that show why I feel they are responsible for the outageThe air conditioning workers agree with me and were shocked by such poor installationthe city also came out and said it was a fire hazardBe

After I cancelled the ADT Service, I was sent a cancellation bill for $(approximately years future service)
I received a bill for $from ADTApparently this invoice was subsequently charged to me when the pinging noise in the ADT Wall mount suddenly became activated and I called ADT to stop this noiseYou should be aware of the following items;
I have not had ADT Service for about /years as the original home builder apparently had this service installed when the house was built in I never subscribed for ADT service when the Home Builder's contract expired
Several days passed before a service man from ADT came to stop this hour noise
The noise was finally eliminated but I was charged a fee for this service even though it was due to defective ADT equipment
Several days passed before an individual from ADT came to my house and presented to me a service contractNo mention was made of the cost, the duration, and my obligations of the

ADT failed to refund $canadin dolars from prepaid service
I received a credit invoice from ADT Security Services Canada , INC XXX-XXth *** *** *** *** *** 6**
The invoice gives details about Contract Changes Refund fee from Jan to Feb
The credit invoice total $
Invoice date Januray
Invoice # XXXXXXXX
Two calls were made to ADT head and I was told the value was to be credited to the credit card listed in the contrat weeks after the call was placed
The due date for the refund was Feb and no amount was refunded

Misleading product information
I have been a customer of ADT for quite sometime On Feb 10, I called ADT to inquire about updating my control panel I spoke with a representative by the name of Jonathan in Boca Raton Fl I explained to him I was inquiring about an upgrade for my control panel I was interested in the touch screen color panel Jonathan told me about a panel which I can move an place it any where I wanted to I told him that's the panel I wantedHe stated he check the system and that panel would work with the system I haveHe set up the work order for the panel plus a bracket with he said costs $and install fee of $and sent it to meThe install was support to take place tomorrowToday, 2/16/I called back in with some questions One of my questions was asking if the new panel came with new key fobs The rep could not answer that question and had to transfer me to another rep Upon speaking to that rep, it was discovered that the work order w

After fulfilling my three year contract, I called to cancel our ADT security service Now, I cannot get ADT to stop billing me
Account Number XXXXXXXXX - After fulfilling our three year residential contract, I called to cancel our serviceThe agent stated I needed to send the request by email, which I have...four times I finally called and contested the charges with my credit card and now ADT is sending collection letters This difficulty cancelling service seems to be a company cultureNo one on a phone can help and emails are never answered
I want my service stopped and any overage payments returned

I have spent hours over the past 48h trying to have an urgent safety concern and now a cancelation of my service dealt with but I can't get a response
Since my service contract began nearly a year ago I have had countless issues with the system and have had to call ADT countless time for service repairs, which has failed to resolve the ongoing issuesWhile they claim to be a security company, my home is now less secure than with no system at allMy garage door, which is part of my service, now opens and closes spontaneously and I have no control itThis is obviously a concern since my home is being left exposed to public access without my controlThis issue initially started shortly after the service was installed, after waiting several days for "service appointment" it was temporarily repairedThe issue has started again and is much much worseBut whats most concerning is that I have spent the last hours attempting to deal with this issue and after separate phone calls th

This was the letter I sent to ADT and that they received on 7/30/as of 8/30/I have not received a response:
Your system was partially installed on April 17, and has never been completed even after text to the installer and two phone calls to XXX XXX-XXXX that were never returned Clearly this is not as represented Therefore I wish to cancel our agreement If you cannot even complete the installation or respond to my repeated attempts for attention to this, how in the world can you protect my house?

I moved from my home over a year ago and told ADT I was moving and wanted to cancel my monitoringThey keep saying they are going to cut off service, when if the were really monitoring my system and house they should know that the system is not working and the system is not hooked up.They have been calling and threatening me with a shut down of the monitoring which they should not be hooked up anywayIt has caused me great stress and I already suffer from various health problems like anxiety have known it isn't hooked up for monitoring
Account_Number: XXXXXXXXX