Advance Auto Parts

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information provided and would like to apologize for the inconvenience...

caused to our customer.  We reached out to the District Manager over the area, [redacted], and he has partnered with our customer’s local store.  We would like to ask Mr. [redacted] to return to the store with his receipt and gasket, and General Manager [redacted] at our [redacted] store will take care of the return. Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Due to the time limitation I have bought the part from another venue and installed it into my vehicle. However, an in store discount for 50% off any purchase will suffice.
Regards,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]  I faxed the papers they wanted, but did not hear if they are refunding me.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Thank you,
[redacted]

Thank you for providing us with the opportunity to address the
complaint that Mr. [redacted] has filed. It is important for us to hear from our
customers and we will strive to meet your expectations. 
 
We have reviewed the information provided and would like to
apologize for...

the inconvenience caused to our customer.  We are mailing a refund check in the amount of
$105.38 to the address provided.  Mr. [redacted]
can be expecting the check in 7-10 business days.
 
Our promise is to provide superior customer service and offer high
quality products when you need them. We sincerely apologize for the
inconvenience this may have caused and if we can further assist you please let
us know.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.    We apologize for the delayed response back to this issue. While the warranty policy covers replacement of the part only, and does not extend to labor or any other incidentals, we will offer as a goodwill gesture the requested $68.90. A reference number for this check request which we have submitted is [redacted]. You may call [redacted] option1 option 3 for any questions regarding this, but the check should be processed on Friday 9/2/2016 and should arrive within 3 business days as we have requested an expedited shipment.   Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Thank you for sending us the follow up from Mr. [redacted].  We have reviewed the requested documentation and would like to issue our customer a check in the amount of $96.99, the amount he paid for the original battery.  Please allow 7-10 business days for processing and delivery.  The check will be sent to the address on file.  If we may provide further assistance to our customer, please let us know.  Thank you!

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Obviously none of the departments at Advance Auto Parts communicate with one another.  As I have said previously, the claims were made directly to the store in [redacted] where we did business.  What they did after that I do not know.  I have sent copies of invoices and letters to every address I have for Advance Auto Parts, if they are not getting to the right department one would think that they would have sent them to the department that would handle them.  
Regards,
[redacted]

thank you for allowing us to repond.  We did find that a claim was filed for the product purchased.  The product was shipped to [redacted] our supplier and they inspected the product and based on there fact finding there report states " Heater Control Valve was broken, either...

heater hoses were too short or the motor mounts were pulling on the valve."    Since the vendor denied the claim we are unable to approve it due to their findings.  As a good will gesture we would like to send our customer a $50 Advance Auto Parts Gift Card and will be mailed ASAP if accepted. 
 
thank you

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I received response from Advance Auto and completely disagree with their response.1. I have never conducted myself in hostile manner towards any AA member, neither I have screamed, cursed and posed any safety risk.If there are any video recordings available, I'd like them to be reviewed and determined if any of my actions were hostile. Moreover, I do not believe I even moved an inch while speaking to manager, who if fact, was very aggressive towards me, and I was scared of his actions.Also, if there is a video, a specialist could be used to read my lips in order to determine if I have used any profanity. However, I know that AA will never do that, due to the fact, that I have never used profanity or any abusive language.Another concern that if, I in fact, posed safety threat to people in the store, why at no point police was called and private criminal complaint was not filed with PD ? May be they did not want to actually get in trouble by conducting themselves in hostile manner towards me.2. Part was covered my lifetime warranty and it failed within warranty period due to being defective.3. AA did discriminate me in deliberate way, as their attitude towards Hispanic customers was totally different then of one towards me. AA members were very pleasing, smiling and helpful to Hispanic customers that were there during my visit, and now they are doing everything possible to "victimize a victim" and make me look as I was the one discriminating others.Thank you.
Regards,
[redacted]

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information provided and would like to apologize for the inconvenience this...

caused our customer. We do normally require parts to be in new condition, and in original packaging to issue a refund.  Due to the opportunity received, we have partnered with the District and store manager of store [redacted] to refund the parts in question.  Mr. [redacted] need simply ask for store manager [redacted], who will be happy to take care of the refund for him.   Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank you for providing us with the opportunity to address the complaint that Ms. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.    We have reviewed the information and apologize for the inconvenience this has caused Ms. [redacted].  We appreciate the additional information provided to us. We will work with the store where the issued occurred to advise a better method to assist our customers. We see that we spoke previously about this issue and have issued $10.70 as a refund for the current brake purchase. We have further refunded the remaining $13.26 and Ms. [redacted] should see both reflect to her [redacted] in 3-5 business days   Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

I submitted the invoices that advanced asked for, several weeks ago but I haven't from them since. I am not whom to contact for that. Thank you- parekh.

I have reviewed the response made by the business in reference to complaint ID [redacted]. I did receive a phone call from the Manager the day the request was sent to the Revdex.com (1/18/2016) informing me that the claim was sent to the insurance company. I will wait for the business to send me written time frame for this issue to be resolved. If they do, I will consider this complaint resolved.
Regards,
[redacted]

Thank
you for providing us with the opportunity to address the complaint that Mr. [redacted]
has filed. It is important for us to hear from our customers and we will strive
to meet your expectations. 
We have
reviewed the information provided, and we were able to find the battery
purchase from 2/19/13 for Mr. [redacted] Jeep. 
We would like to issue a check for the $131.52 purchase price to the
name and address provided. 
Our promise
is to provide superior customer service and offer high quality products when
you need them. Thank you for allowing us to respond.

Thank you for providing us with the opportunity to address the
complaint that Mr. [redacted] has filed. It is important for us to hear from our
customers and we will strive to meet your expectations. 
 
Our warranty policy requires a battery to test bad in order to
exchange it. ...

We request Mr. [redacted] to please provide proof of purchase of our battery, as well as the replacement he
bought.   Once received we would be happy to respond
with a resolution.
 
Our promise is to provide superior customer service and offer high
quality products when you need them. We sincerely apologize for the
inconvenience this may have caused and if we can further assist you please let
us know.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.If Auto Part review the ordered clearly, it does show that I have two items to be pickup at two different location.  I got the wheel cylinder where it suppose to be pickup.  The complaint is for the second item and the second location.  Auto Part still think that it is my fault for picking it up at the wrong location.  It is amazed, Auto Part did not even analyze the order.  If Revdex.com agrees at online order always have errors that I am satisfied with AUTO PARTS RESPONSES. 
Regards,
[redacted]

In
regards to the complaint that Mr. [redacted] has filed we would like to respond
further.  Due to the opportunity
received, we will issue a full refund of online order [redacted] for
$66.75 back to his purchasing [redacted] card. 
As previously explained, our warranty is for parts replacement only;
however if Mr. [redacted] wants to send in both the original and 2nd
labor invoices from his rotor installations, we will be happy to review those
documents.
Our
promise is to provide superior customer service and offer high quality products
when you need them. Thank you for allowing us to respond.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. The refund was process the same day they finally replied to the Revdex.com complaint. Interesting that they never mention anything about the horrible customer service they give to there customer. This is proof they don't care about there customers.Regards,[redacted]

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information provided and would like to apologize for the inconvenience our...

customer has experienced. Due to the opportunity received, we are refunding the order in question.  Mr. [redacted] can be expecting $227.69 back to his purchasing card in 1-5 business days.Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.