Advance Auto Parts

Thank you for providing...

us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations. 
 
We have reviewed the information provided and would like to apologize for the inconvenience. It seems that our customers order was placed under payment review. All online orders are subject to order verification and can take up to 12-72 hours to complete. Per our online in store pick-up policy our customers will receive an email once the order is ready to be picked up in store.
Due to the opportunity received we would like to extend a 20% discount which will be placed on our customers online profile, normal terms and conditions will apply.
 
Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We request that Mr. [redacted] provide us, or help us find his original proof of purchase for the freon...

so we can better review his request, and take it for consideration.Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

In regards to the complaint that Mr. [redacted] has filed we would like to respond further. We have spoken to store manager [redacted] who advised that he has not received any invoices or supporting documents from Mr. [redacted].  Once the invoices and any supporting documents are received; and if our team determines that the TM in question may have caused any type of damage, they will work with our customer to reach a resolution.  Please let us know if we can help further. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank you for providing us with the opportunity to address the complaint that Ms. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We’ve reviewed the information provided and apologize for any inconvenience that has taken...

place. The store in [redacted] is correct advising that we do not exchange brakes due to wear and tear, but it would be unusual for the rear brakes to wear out so quickly. We will be able to offer a check reimbursement from our Corporate Headquarters if a new proof of purchase is provided to us.  Please send this to our email at [redacted] or fax at [redacted] and include your reference number # [redacted]. We will refund Ms. [redacted] for the purchase from us on both sets of brake pads even if purchased from somewhere else as a one-time courtesy and work with our field management regarding this issue. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank
you for providing us with the opportunity to address the complaint that Mr. [redacted]
has filed. It is important for us to hear from our customers and we will strive
to meet your expectations. 
We
have reviewed the information provided, and would like to apologize for the
inconvenience...

our customer has experienced. We would like to offer Mr. [redacted] a $50 check for the inconvenience he experienced. Should Mr. [redacted] accept, please let
us know.
Thank
you for allowing us to respond.

In regards to the complaint that Mr. [redacted] has filed we would like to respond further. Our manufacture warranty covers defects due to metrails or workmanship. After careful examination and extensive testing by the manufacturer, it was determined that the failure was not related to any defects in the material or workmanship of the product. As a result, the manufacturer has denied the claim due to embedded carbon debris particles. At this time Advance Auto Parts supports the manufactures findings; but is still sending the $300 check as a gesture of good will.As previously advised, we have claim # [redacted] that we opened just days ago after receiving this complaint.  Our warranty claims team was not contacted regarding this claim; so AAP was unaware of this opportunity.  We see that [redacted] was recently contacted by [redacted] regarding this, however our warranty claims team at [redacted] can be called to check on the progress.Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank you for providing us with the opportunity to address the
complaint that Mr. [redacted] has filed. It is important for us to hear from
our customers and we will strive to meet your expectations. 
 
We have reviewed the information provided and would like to
apologize...

for the inconvenience this caused our customer.  We have reached out to the District Manager, [redacted],
who is coordinating with us to provide a resolution.  We would like to ask our customer to please be
expecting a call in 24-48 hours.
 
Our promise is to provide superior customer service and offer high
quality products when you need them. We sincerely apologize for the
inconvenience this may have caused and if we can further assist you please let
us know.

Dear Revdex.com officer;Thank you for your help and assistance for the above subject matter.I am sorry to respond you this late. For some reason this your email was sent to my junk folder. I apologize for that.I will try to visit the store one more time, last time when I was talking to the Store Manager was not satisfactory for me to digest the result.I will let you know as soon as I visit the store.Thank youSincerely;[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  This has been resolved, not exactly what I wanted but accepting the offer.
Regards,
[redacted]

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations. 
 
We have reviewed the information provided and would like to apologize for the...

inconvenience caused to our customer.  At this time, our online and in-store systems are not linked, thus creating the situations to which our customer is referring.  Our current procedure does automatically refund a customer when a part is returned from an online order and the customer would then need to place a new order or purchase the part in-store.  We have recently updated our policy to include price-matching when doing an online defective exchange.  We have spoken with our customer’s local store and confirmed that they will match the online discount prices for a defective warranty exchange.  We are currently working to integrate our systems and have escalated our customer’s concerns regarding the defective exchange process. 
 
Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations. 
 
We want to apologize to our customer for the inconvenience caused by our marketing...

emails.  We are currently investigating why the unsubscribe feature is disabled with our technical team. They are also working to ensure Mr. [redacted] no longer receives these communications. If Mr. [redacted] has any example emails he could send that would greatly help our team with their investigation.  
 
Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations. 
We have reviewed the information provided and would like to apologize for the inconvenience...

this caused our customer. I have spoken to [redacted] from our E-commerce team and she has attempted to contact Mr. [redacted] on several occasions to resolve his opportunity. Please have Mr. [redacted] contact [redacted] at ###-###-####, option * and she would be happy to help.
Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank you for providing us with the opportunity to address the complaint that Ms. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information provided and would like to apologize for the inconvenience our...

customer received. We do see Ms. [redacted]’s online order# [redacted] for the rotor and brake caliper.  Ms. [redacted] should have no problem returning her online order to our [redacted].   All she should need in addition to the parts is her order confirmation email and and ID.We also have spoken to our store manager, [redacted], regarding our customer’s opportunity. She advised she has been in contact with Ms. [redacted] to offer a cash refund as a one-time courtesy since we normally issue refunds back to purchasing cards for online orders.  [redacted] informed us that Ms. [redacted] informed her that corporate had already taken care of the refund, but we do not see a check request on file for Ms. [redacted].  If there is anything further we can do to assist, please do not hesitate to reach out.Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank you for providing us with the opportunity to address the
complaint that Mr. [redacted] has filed. It is important for us to hear from our
customers and we will strive to meet your expectations. 
We have reviewed the information provided and would like to
apologize for the...

inconvenience this caused our customer.  We were able to find transaction # [redacted] from
12/3/15, store #[redacted] concerning this. 
This transaction will result in a refund of $16.86 back to Mr. [redacted]’s
[redacted] card, which he can expect in 1-5 business days.
It looks like our store simply sold the wrong oil filter at first
for the oil change special.  The store
then refunded the oil and incorrect filter; and on the same transaction sold 5
quarts of Quaker State Full synthetic and the correct Purolator filter,
resulting in the $16.86 refund for the full difference in the advertised price.  12/3/15 was the first day of our new ad set;
which is probably why the incorrect filter was put on the original sale by
mistake.
Our promise is to provide superior customer service and offer high
quality products when you need them. We sincerely apologize for the
inconvenience this may have caused and if we can further assist you please let
us know.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused...

Mr. [redacted].  We reviewed the online order and the Mr. [redacted]’s Speed Perk account and see he should have received a coupon as well. We issued a $20 off $50 or more Speed Perk coupon and two $5 off $20 or more coupons as well. We do have a Speed Perks Team that can be reached at [redacted] to quickly correct any issues that take place. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

We have looked and show a GC was sent to the address provided to our customer, after looking at the card # it has not been used so we do not know what happened with the Gift Card delivery.  We have cancelled that card and reissued another.  Our customer should recieve in the next 7-10 business days.    If not please let us know and we may have to send to another address if this latest one issued is not received,
 
thank you

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Have taken the part back and received the refund.
Regards,
[redacted]

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information provided and we are unable to find a labor claim for our customer.  We request that Mr. [redacted] provide us the engine serial number so we can better assist in researching this labor claim. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.