Advance Auto Parts

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations. 
 
We have reviewed the information provided and would like to apologize for any...

inconvenience our customer has encountered with our Rebate Team. We have been unable to verify the transaction information provided.  If our customer could please fax or email a copy of his original sales receipt, we will be happy to look into this further and provide a resolution for our customer.
 
Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We do not agree with the results that [redacted] claims that were  found on the heating tabs on the motor. The motor did not heat up or get hot when we drove  it, it simply started making  rattling noises n just turned off. Maybe that the tabs were already heated up before we even started using the motor. Our mechanics [redacted] auto repair also stated that the motor had very low oil compression n that was making the lifters or  pistons to make the rattling noise. [redacted] mentioned that waterpump heated up n caused it to heat up. That waterpump came on that same motor . why did they send parts that were  not any good . this whole situation is really a big loop hole so that they dont honor the warranty that came with a defective motor . so they wont have to pay back our money or exchange it for a good motor. We paid $1600 to Advance auto parts not [redacted] . they should dipute it among themselves not with us. What happened to the Motto : that customers are always right n that the company would make the customers satisfied n happy with their business? I believe there are other customers that have gone thru  the same bad experience too. This is alot of money for us poor people to  just not try to do something about it especially when it wasn't our fault that it messed up. Please take that in consideration. Thank you.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They claim that they have not received invoices from us on warranty claims which I have sent to the [redacted] Store several times and also to Advance Auto Parts,  AAP Financial Services in [redacted].  I think most of our warranty claims were handled in house at the [redacted] Store.  We never had to fill out any forms from the corporate office. They were willing to take care of our labor claims when we were in business because we were one of their biggest wholesale accounts, but once we sold they quit communicating with us.  This store has terrible business ethics.I am attaching our statement and invoices that I have already sent them along with a letter that I had sent them on Dec. 4, 2014 explaining everything. Even though I have tried to work out a solution with them,   I have not heard one word back from them. 
Regards,
[redacted]

Thank you for providing us with the opportunity to address the
complaint that Mr. [redacted] has filed. It is important for us to hear from
our customers and we will strive to meet your expectations. 
 
We have reviewed the information provided.  Advance Auto Parts...

is having Sedgwick
insurance handle Mr. [redacted]’s incident.  
At this time, any further updates must come through Sedgwick CMS, as
they will be handling this for Advance going forward.   
 
Mr. [redacted]’s claim # is [redacted].  Sedgwick can be reached at [redacted].
Our promise is to provide superior customer service and offer high
quality products when you need them. We sincerely apologize for the
inconvenience this may have caused and if we can further assist you please let
us know.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
Regards,
[redacted]

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations. 
 
We have reviewed the information provided and have engaged our insurance company,...

[redacted]. They should be getting in touch with our customer as soon as possible. At this time any further updates must come through [redacted], as they will be handling this for Advance going forward. If Mr. [redacted] would like to contact [redacted] they can be reached at ###-###-####.
 
Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

I have reviewed the response offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Please see the attached copy of proof of purchase as requested by company, although I find it interesting that all the belligerent clerk entered my name into the store's computer and located the transaction of  purchase within minutes, yet corporate cannot and is requesting this!
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], but I had spent a whole day running to different stores and making phone calls. Just to get the same story from the young men at the storesThey were trying to impress me as to how intelligent they were and talking down to me. I know all about amp draw voltage drop etc. I am a retired commercial electricianSo to avoid any more waisted time I decided to buy a new battery at another Auto parts store and chalk this up as a learning experience.
Regards,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Again I do NOT accept the company's response I will pursue this matter in court if needed I have spoken with four seasons and they agree that there is a problem in the design of the part and are working on redesigning the part . It does not matter as to where or how many times the part has failed.  It is deemed to the best of my mechanics ability and the repair shop that it is NOT my vehicle causing this systematic problem with the part in question. So with that said I will reiterate that if need be I will pursue this matter in court to retrieve my out of pocket expenses as well as any and all additional fees and cost incorporated with this matter.Thanks[redacted]

Thank you for
providing us with the opportunity to address the complaint that Mr. [redacted] has
filed. It is important for us to hear from our customers and we will strive to
meet your expectations. 
 
We have reviewed
the information provided and have requested that store...

manager [redacted] reach out
to Mr. [redacted]. Normal protocol requires we test a battery as bad before
replacing it under warranty. Due to the opportunity received, we will see if
General Manager [redacted] can retest the battery; or exchange it anyway as a one
time courtesy.
 
Our promise is to
provide superior customer service and offer high quality products when you need
them. We sincerely apologize for the inconvenience this may have caused and if
we can further assist you please let us know.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the previous phone call as well as the customer’s details provided to us. The...

previous Team Members did provide accurate information regarding the return of used products. However I did reach out and speak with Mr. [redacted] and offered as a onetime courtesy a check refund for the amount of $21.12 as he requested. He has graciously accepted our offer.Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank you for providing us with the opportunity to address the complaint that Ms. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Ms....

[redacted].  We were unable to find any calls to our Customer Service Team about his issue and do not see a store location. We would like to speak with the Store about this issue first. Please respond with the store location of the issue and the receipt for our review. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I would just like it to be known that the money was never my sole reason for the complaint. The main reason I felt the need to take action was, for what I consider to be a poor experience at this store. The employee and manager on site were crass, glib and curt which I found most reprehensible, especially since I've spent a lot of money at that store in the lat 2 years, I mainly felt unappreciated as a consumer.I do appreciate the fast turnaround time and the acknowledgement of taking my issue seriously. thank you.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Im missing a part from the store counter.
Regards,
[redacted]

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr. [redacted]. It...

appears that Mr. [redacted] is currently being assisted by our Warranty Claims team currently. We should claim # [redacted] open and a note from today as the latest update. We spoke with our Warranty Claims team and they advised that the Manufacturer of the engine, “[redacted]”, has requested a picture of the engine from underneath with the oil pan removed to view the issue. The manufacturer determines if the engine can be warrantied and the customer is required to follow their warranty. Our Claims team states after speaking with the store #[redacted], where the purchase was done, that the garage has refused to have the picture taken. At this time we are unable to assist further until the Manufacturer can receive the picture of the engine. We recommend Mr. [redacted] speak with the garage and then have them lift the vehicle so the picture can be taken and provide this to our Warranty Claims Team. Warranty Claims’ phone number is [redacted]. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank you for providing us with the opportunity to address the complaint that Ms. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.    We have reviewed the information and apologize for the inconvenience this has caused Ms. [redacted]. The manufacturer of the product conducts Quality Checks and provides information to us regarding this currently. At this time we would be willing to refund $60 mentioned previously and two $20 off $50 or more to the Speed Perks account for Mr. [redacted]. Please confirm the valid mailing address for a check to be sent to.   Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr. [redacted].  We’re uncertain as to why the account did not accept the previous coupons. We’ve recreated the account and added in the coupons and confirmed. If Mr. [redacted] would please advise if they were received we would appreciate it. We apologize again for the issue and have issued an additional $20 off $50 speed perk coupon. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
According to the statement made in their policy, they price match any competitor price the same day.  When I called [redacted], they could have gotten the part I needed in their store the same day later that afternoon.  Can you tell me how that does not fall within their guidelines? Also I would like so state that I wanted a part from Advance a couple of days ago, they didn't have it in stock in [redacted]. I looked on Advance website and they had the part in [redacted]. I called Advance in [redacted] to confirm that the [redacted] store had it in stock before I drove that far. I was put on hold by [redacted]. [redacted] came back on the line and told me yes [redacted] had it in stock, however, she could get it for me in the [redacted] store from their warehouse in Buffalo by 2:30 the same day.  So as you can see, it does happen.  [redacted] from your company, at Advance( in my opinion is the only one who does a good job)and  knows how customers should be treated.  Advance [redacted] did not honor their price match. [redacted] would have had the part for me the same day. Advance should have honored their policy. The fact that they are trying to dance around the facts are insane to me. We have been loyal customers of theirs for years and yet they act like this. Shows how little consumers mean to big companies. Your policy says same day price match, not in store in stock. My husband was told by [redacted] it only applied to in stock items. That is incorrect. For that fact alone, Advance [redacted] did not honor their policy which in turn cost us more time and money. Wasting time chasing parts from store to store, wasting time searching online, and now listening to you try and justify a fact that is incorrect. I am totally dissatisfied with this.
Regards,
[redacted]

Thank
you for providing us with the opportunity to address the complaint that Mr. [redacted]
has filed. It is important for us to hear from our customers and we will strive
to meet your expectations. 
We
request that Mr. [redacted] provide us, or help us find his rotor proof of
purchase so we...

can better review his request, and take it for consideration.  We were unable to find proof of purchase
based on the order number he provided.
Our promise is to provide superior customer service and offer high
quality products when you need them. We sincerely apologize for the
inconvenience this may have caused and if we can further assist you please let
us know.