Advance Auto Parts

Thank you for
providing us with the opportunity to address the complaint that Mr. [redacted] has
filed. It is important for us to hear from our customers and we will strive to
meet your expectations. 
 
We have reviewed
the information provided and have requested that store...

manager [redacted] reach out
to Mr. [redacted]. Normal protocol requires we test a battery as bad before
replacing it under warranty. Due to the opportunity received, we will see if
General Manager [redacted] can retest the battery; or exchange it anyway as a one
time courtesy.
 
Our promise is to
provide superior customer service and offer high quality products when you need
them. We sincerely apologize for the inconvenience this may have caused and if
we can further assist you please let us know.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Again I do NOT accept the company's response I will pursue this matter in court if needed I have spoken with four seasons and they agree that there is a problem in the design of the part and are working on redesigning the part . It does not matter as to where or how many times the part has failed.  It is deemed to the best of my mechanics ability and the repair shop that it is NOT my vehicle causing this systematic problem with the part in question. So with that said I will reiterate that if need be I will pursue this matter in court to retrieve my out of pocket expenses as well as any and all additional fees and cost incorporated with this matter.Thanks[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Im missing a part from the store counter.
Regards,
[redacted]

Thank you for providing us with the opportunity to address the complaint that our Customer has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused. We’d be...

happy to look into this, but we’ll need the exact store location this took place at. We appreciate the feedback about this issue. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank
you for providing us with the opportunity to address the complaint that Mr.
[redacted] has filed. It is important for us to hear from our customers and we
will strive to meet your expectations. 
We have reviewed the information provided and would like to
apologize for the...

inconvenience caused to our customer.  We were unable to verify the store location
that Mr. [redacted] referred to.  We also do
not have record of currently employing the team member he mentioned.  If Mr. [redacted] would like to provide the
store location, we would be happy to investigate further.
Our promise is to provide superior customer service and offer high
quality products when you need them. We sincerely apologize for the
inconvenience this may have caused and if we can further assist you please let
us know.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information provided and would like to apologize for the inconvenience our...

customer received while trying to inquire about his rebate payment type; however our agent did correctly advise our customer in regards to the rebate payment type.Details of rebate payment type from our rebate FAQ page below: [redacted]  Q: What are my payment choices? A: All payments will be made in the form of an Advance Auto Parts gift card, which is redeemable at any Advance Auto Parts store. Gift cards are typically received 5-7 weeks after registering for your rebate.  Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  
In order to proceed with assisting Mr. [redacted] we will need to the online order numbers...

associated with the incorrect parts. Once we have this information we will proceed with assisting Mr. [redacted] with filing a damage claim.
Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I very much appreciate Advance Auto performing a very rapid response to resolving this matter. I will continue to be a life long customer.
Regards,
[redacted]

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We request that Mr. [redacted] provide us, or help us find his original proof of purchase for the freon...

so we can better review his request, and take it for consideration.Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

In regards to the complaint that Mr. [redacted] has filed we would like to respond further. We have reviewed the information provided and have engaged our insurance company, [redacted]. They should be getting in touch with our customer as soon as possible. At this time any further updates must come through [redacted] CMS, as they will be handling this for Advance going forward. If Mr. [redacted] would like to contact [redacted], they can be reached at [redacted].  Mr. [redacted] has already been provided with a claim number.  Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
When completing the rebate, it states $40 rebate ($20 per axle). It does not state nor specify when completing the rebate to check here for payment terms, nor that it is not $ cash as per the rebate description. As well, when I contacted the "chat"customer service on advance auto online website, the agent stated and I can provide the transcript, once the rebate is accepted you will be notified of the payment method.Advance auto's response and the "chat" agent from advance auto, have given me two different statements. There is not uniformity, and at no time did advance auto address the issue at hand. They send a link to look here, and ignore the issue of what customer service agents are saying now, compared to their response. Ludicrous, that a company can advertise and provide rebates without upfront disclosures. Why not let any company "choice how to pay" once the rebates are accepted. Customers submit a rebate in return for a payment choice of the company, that could be in toothpicks or dog food, if the company wanted to.Therefore, I reject the decision and want the company to take responsibility for false advertisements and honor the $40 ($20 / axle) cash rebate, not gift card.
Regards,
[redacted]

Thank you for providing us with the opportunity to address the complaint that our Customer has filed. It is important for us to hear from our customers and we will strive to meet your expectations.    We have reviewed the information and apologize for the inconvenience this has caused. We’ll work with our Field Leadership Team to correct any issue found regarding this and appreciate the feedback. We have issued two $20 off $50 Speed Perk coupons for the inconvenience to the email linked to the Speed Perks account, [redacted] .   Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Did receive the gift card.
Regards,
[redacted]

We have engaged our District Leader Ms. [redacted] in regards to this opportunity.  We have been informed that she has spoken with the TMs at the store and also spoke with our customer and resolved this issue.  Our customer has been sent a $25 GC for the inconvenience this has caused.
Thank...

you for allowing us to respond.

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I've done made a complaint a few months ago about Advance auto Parts store at [redacted] Chattanooga, TN 37421 and I've lost the Revdex.com number for this but the last email I gotten from you said that they would send me a $50.00 discount card about 60 or 90 days ago and I've never ever have received it yet.They've afford to send me a $50.00 gift card or a $50.00 discount card and nover ever have received it yet and it's been 60 to 90 days ago when I excepted the deal but never ever have received it yet.
Regards,
[redacted]

Thank you for providing...

us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations. 
 
We have reviewed the information provided and would like to apologize for the inconvenience. It seems that our customers order was placed under payment review. All online orders are subject to order verification and can take up to 12-72 hours to complete. Per our online in store pick-up policy our customers will receive an email once the order is ready to be picked up in store.
Due to the opportunity received we would like to extend a 20% discount which will be placed on our customers online profile, normal terms and conditions will apply.
 
Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

We have worked with our ecommerce team and they have credited our customer's method of payment $47.11 for the prorate on this battery.   Our customer also received the $50 off, total discount is $97.11.
thank you for allowing us to respond,

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. 
I contacted the insurance company [redacted] concerning this issue.  [redacted] could not find any information concerning this issue anywhere and had no idea who I was or what I was calling about.  They said that they could not process a claim without the claim number which I have not been provided.  They also said that they had not been contacted by Advance Auto Parts about this issue.Would it be possible for Advance Auto Parts to provide the claim number to me, and to also contact [redacted] so they are aware of this issue so a resolution can be reached?
Regards,
[redacted]

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr. [redacted].  We’ve spoken with the General Manager of that store location and he was not familiar with this issue. We’ve received no notifications as well that there is a problem with this battery. We will investigate further this potential battery issue further. We will as a goodwill gesture refund Mr. [redacted] for the desired amount of $103.64 however. If Mr. [redacted] would verify the location he would like the check sent then we will mail it out. We always advise 7-10 business days once the check has been mailed and we send them out Tuesdays and Fridays. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

in regards to...

this situation.  It seems the engine had an oil leak after install, it was explained to our commercial account that put the engine in that any repairs would be up to the installer and purchaser to decide the best course of action to repair as our warranty on salvage does not cover any labor reimbursement, which we have a signed warranty document on file.  It appears the engine was fixed, although our store team offered a replacement.   To help assist our customer we provided payment to the installer for $350.00 to cover a big portion of the amount asked by the installer.  At this point we feel this situation has been resolved as we offered to replace the engine but since this was not done we provided labor payment as a good will gesture to help our customer with this situation.
thank you for allowing us to respond.