Advanced Rebar Placers

Dear ***,I want to start by thanking you for notifying us about the issueLet me start by apologizing personally for your experienceWe have refunded full of the order amount to you and sent you an email about more details about the refundPlease kindly check it and reply.Thank you for your support and patience.Yours sincerely,Rosegal.com Customer Service

Dear *** ,We hope this message finds you well. Thank you so much for placing an order with Rosegal. The delivery informationcustomers: *** ***, shipping address: *** *** *** ***, city: ***, state: California, zip_code: ***, country: US, phone:
***Reference number: ***,shipping method: ***tracking site* *** shipping date: June *** 14:13:32,estimated time: 10-business days, sku*quantity:*** * * , Reference number: ***,shipping method: ***tracking site: *** shipping date: June **, 05:56:10,estimated time: 10-business days, sku*quantity*** * * , Kindly note that the precise shipping times can be affected by factors such as the local customs office, remote locations, peak shipping periods, and operational issues impacting the shipping company. As you are our valued customer , please kindly note that we have already completed the refund of USD on August **,Here it is the transaction ID: *** for your reference. You may continue to wait for your package, and when you receive it, please accept it as a gift from RosegalThere is no need to return the items to us. Once again , we wish to apologize for any inconvenience and we look forward to hearing from you. You are a valued customer, and we are committed to providing you with the best service possible Best Regards Rosegal Customer Service***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Rosegal is contacting me and working things out with me. There is no need to post anything against...

them. Thank you for all your help.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

In your response sent via email, that as sent nearly two weeks ago, you indicated that my order had been shipped and would be received in short order.  You received payment for the merchandise nearly 50 days ago, yet provided no evidence of delivery (i.e.; tracking number, etc). In the modern age of ecommerce, your organization has failed miserably to meet reasonable consumer expectations.It defies all reason that a sweater that you received payment for nearly three calendar months ago has not been delivered. Are you waiting on a sheep to grow wool to be sheered and loomed? Did you strap the order to the back of a lazy turtle and expect it to swim the order across the sea??? Because neither suggested practice has yielded delivery of the order for which I have made payment to your organization.Your "word" noted in your email response is not good, your business practices are shady at best and I have engaged the American authorities - in the form of the Revdex.com - to intervene in your fraudulent business practices.  Issue a refund immediately to prevent any further legal action. There are a great many opportunities via social media to communicate to other American consumers how fraudulently you practice business.  It is in our mutual best interest for you to refund the full amount that I paid you immediately, in good faith, several months ago...and I will consider the matter closed.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] The response I got is that I should go to the post office and ask if they have my package. The company should be responsible to insure I get what I paid for, they didn't have a problem charging my card 2 days after I place the order, me in the mean while I'm still waiting 3 months later.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],Thank you for recent comments. I want to extend my sincere apologies for the problems you have experienced.Your case has been taken cared of by our support team.Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.Thank you very much...

for your understanding.Yours sincerely,Rosegal.com Customer Service

Dear Customer,Thank you for your response.We apologize for the inconvenience that have caused.Please keep communication at ticket No:[redacted] for better solution.Thank you for your support and understanding.Best RegardsRosegal Customer Service

Dear [redacted],Thanks for providing your extremely valuable feedback to us.First, I want  to offer my sincerest apologies to you for the issue. Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply.Could you please answer us ? Thank you very...

much for your collaboration. Yours sincerely,Rosegal.com Customer Service

Dear [redacted],Thank you for informing us of this issue.After reviewing your case,we have offered the solution and replied to the ticket,would you please check your account and reply to us?You are a valued customer, and we are committed to providing you with the best service possible.Yours...

sincerely,Customer Service

Dear [redacted],Thank you for taking your time to write your review. We very much regret that the issue has occurred.We have resolved the issue and refunded to your original payment account. About more details we have sent you an email. Could you please check it and reply?Once again we apologize for any inconvenience we may have caused.Yours sincerely,Rosegal.com Customer Service

Dear [redacted],Thank you for notifying us of your complaint. I want to start by apologizing unreservedly to you for what has happened.Our team has reviewed your complaint and offered you the best solution in the ticket. We are waiting for your reply.Could you please answer us ? Thank you very much for your cooperation.Yours sincerely,Rosegal.com Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted] , Thanks so much for placing order with Rosegal.We apologize for any inconvenience and we also feel infrustrated about your order, but we hope we can help you the best. Please kindly note that you placed the order on 2016-11-** and we shipped the order on2016-11-**. The...

shipping usually takes 4-8 business days. The precise shipping time can also be affected by factors such as customs,remote locations, peak shipping periods, Holidays and Festivals,inclement weather and operational issues impacting the shipping company.As you are our valued customer , please kindly note that we ...⇄ USD to your payment account first and you can check the refund in your account in 7-14 business days for credit card holders/48 hours for Paypal holders.   Please wait for your order patiently and if you receive the package later, you do not need to return the package as well.  Kindly note that we at Rosegal can be contacted by our Support Center, Live Chat or phone number, 24 hours a day. We currently only have a phone line open for our US customers. Our phone number is: [redacted]. This service is available from 7:30 - 21:30.  Are you satisfied with our solution? Once again , we wish to apologize for any inconvenience and we look forward to hearing from you. You are a valued customer, and we are committed to providing you with the best service possible.  Best Regards  Rosegal Customer Service[redacted]

Dear [redacted],Thank you for your valuable feedback.Let me start by apologizing personally for your experience.  We have taken care of your complaint and offered a resolution via the ticket center.Could you please check your site_name account and answer to us ?Once again, we cannot apologize enough...

for any inconveniences this case may have caused you.Yours sincerely,Rosegal.com Customer Service

Dear [redacted],Thank you for recent comments. We are extremely sorry about the situation.We have taken care of your complaint and offered a resolution via the ticket center.Could you please check your Rosegal account and answer to us ?Thank you for your support and patience.Yours sincerely,Rosegal.com...

Customer Service

Dear [redacted],Thank you for your response.We apologize that you are not satisfied with the solution.Would you mind to provide us specific information about the issue?Please rest assured that we will figure out the best solution after confirmed.Looking forward to hearing from you in your support ticket.Best RegardsRosegal Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted] I am returning the items to them march ** the items came from ny and they want me to return them to china will put a tracking  on them then give them 7 days to respond thanks for your help will contact you again on april [redacted]

Dear [redacted],Please note that we at Rosegal can be contacted by our Support Center, Live Chat or phone number, 24 hours a day. We currently only have a phone line open for our US customers. Our phone number is: [redacted]. This service is available from 7:30 - 21:30.  We at Rosegal try...

our best to give accurate product information on every item page. If however, you believe the product is not as described, or that you may have received the wrong item, contact us immediately and we will offer you a solution.  We have sent you a message regarding your case via our ticket system. Please check there and reply to us.  We look forward to hearing from you,  Rosegal Customer Service Team