Affinion Group, Inc.

Review: I have recently discovered a transaction being taken from my account from this company. The account this transaction is taken from is an account that I do not normally keep an eye on as it is for specific bills. This company has been taking money from my account illegally since 4/2013 in a total sum of roughly $208.00. I never signed up or even this company to take any money from my account.Desired Settlement: After speaking to a representative I was only able to get a refund of $32.00 which is a far cry from the $208.00 they truely do owe me considering they never had my permission to take money from my account in the first place. I would greatly appreciate a full refund.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with Shoppers Advantage, a service provided by Trilegiant Corporation. By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. Our records indicate that Ms. [redacted] was enrolled in Shoppers Advantage on April 20, 2012. On that date, Ms. [redacted] was asked if she would like to learn about a special offer for a $25 [redacted] gift card when trying the service for a trial period. Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offer in the service. During the enrollment, Ms. [redacted] was provided with the terms of the membership in Shoppers Advantage. Great care is taken to ensure that the consumer authorizes enrollment in the program. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period. Trial members may cancel at anytime within the trial period by simply calling the toll-free number which is provided during enrollment and listed on the membership materials and owe nothing further. Please be assured that we make every effort to ensure that a member is satisfied with their membership in Shoppers Advantage. As such, Ms. [redacted] membership was canceled on July 8, 2015, and refunds totaling $297.00 will be issued to her debit card account as full reimbursement of the fees that she was charged for the service. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, [redacted]Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: This company has been taking $12.95 out of my personal checking account every month for the past 14 months without my permission. I am disabled. My sole income is [redacted]. They owe me $181.30, plus I want an additional $500.00 in punitive damages for my time in having to deal with these people. Thanks to these people I had to go 2 days without food because they stole money from me.Desired Settlement: I want my $181.30 put back in my checking account, plus $500.00 in punitive damages.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with his [redacted], a service provided by Trilegiant Corporation. By way of background, [redacted] is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. Our records indicate that Mr. [redacted] was enrolled in [redacted] on March 8, 2014. On that date, he was asked if he would like to learn about a special offer for $60 worth of Visa gift cards when trying the service for a trial period. Mr. [redacted] provided his first and last name, address, and billing information in order to accept the offer in the service. During the enrollment, Mr. [redacted] was provided with the terms of the membership in [redacted]. Great care is taken to ensure that the consumer authorizes enrollment in the program. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period. Trial members may cancel at anytime within the trial period by simply calling the toll-free number which is provided during enrollment and listed on the membership materials and owe nothing further. Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted]. As such, Mr. [redacted] membership was canceled on May 29, 2015, and refunds totaling $181.30 have been issued to his debit card account as full reimbursement of the fees that he was charged for the service. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely, [redacted]Customer Relations

Consumer

Response:

What [redacted] in Customer Relations and [redacted] failed to mention that the ENTIRE order was cancelled on March 8, 2014. The bill was for over $400.00 on a $250.00 order. They added on all this crap I didn't want, need or order to my email confirmation statement so I immediately cancelled the entire order based totally on dishonesty.

However I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I am complaining about this company continuing to sell their service to my MOTHER who is ** Years OLD. My mother will never use their product or service. I have asked them in the past to remove her name and telephone number from their RECORDS PERMANENTLY. I discovered today that they took two payments out of her checking account on 6/18/15 & 7/20/15. They must have stored her banking information in their system. They call her and she has no idea what they are talking about and agree to this. I have told them her age and in the past they did refund money. However my complaint is that they will not REMOVE her information from their SYSTEM and continue to CALL her. My mother's name is [redacted]. HER MEMBER # is [redacted]. I got the member number from the magazine that was sent to her title Travelers Advantage.Desired Settlement: I would like the money refunded but I also would like for them to REMOVE my mothers name from their records and do not CONTACT her in the future.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with [redacted] Travelers Advantage and Everyday Privileges Gold memberships, services provided by Trilegiant Corporation. By way of background, Travelers Advantage and Everyday Privileges Gold are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Travelers Advantage and Everyday Privileges Gold in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges. As an initial matter, neither Trilegiant Corporation nor its authorized agents conduct outbound telemarketing calls to market Trilegiant products. Our records do however indicate that Ms. [redacted] contacted our call center on April 24, 2015, and during that call, Ms. [redacted] was asked if she would like to learn about special offers for trying both our Travelers Advantage and Everyday Privileges Gold services for trial periods. Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offers in the services. During the enrollments, Ms. [redacted] was provided with the terms of the memberships in Travelers Advantage and Everyday Privileges Gold. Great care is taken to ensure that the consumer authorizes enrollment in the programs. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods. Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers, which are provided during enrollment and listed on the membership materials and owe nothing further. Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Everyday Privileges Gold. As such, Ms. [redacted] Travelers Advantage membership was canceled on June 3, 2015, and she was not charged a monthly fee. Ms. [redacted] Everyday Privileges Gold membership was canceled on July 27, 2015, and refunds totaling $34.98 are being issued to her debit card account as full reimbursement of the fees that she was charged for this service. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, [redacted]Customer Relations

Review: In July of 2014 I purchased airline tickets from [redacted]. I was then prompted to a advertisement that said I would save $50 on my purchase if I did a trial period for $1 with [redacted]. I had 30 days to cancel the membership. I canceled my membership with the phone number provided to [redacted]. However, I had charges to the amount of $16.99 on Sept. 3, 2014, October 7, 2014, Oct 31, 2014, Dec 2, 2014, Feb 6, 2015, March 3 2015, March 31 2015, April 29 2015, and may 28 2015 from SHOPPERS ADVANTAGE. I did not notice these charges until the most recent one on May 28, 2015. I then researched the company and had noticed they do unauthorized charges to multiple people's accounts. I then called Shoppers Advantage at [redacted] and spoke to the manager named [redacted]. She stated my membership was cancelled and gave me the confirmation number [redacted]. I believe these a fraudulent charges means I never authorized a company by the name of shoppers advantage to with draw funds and that I had cancelled my membership with [redacted] prior to the trial period ending. This amounted to $152.91 in unauthorized charges.Desired Settlement: I would like a full refund of the $152.91 back into my bank account or a check sent to me. I would also like a letter from Shoppers Advantage stating that my membership is cancelled and there will be no further charges EVER to my account. This is due to complaints online of people who cancelled their memberships just to have funds withdrawn from their accounts at a later date. Thank you.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with his [redacted] and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, [redacted] and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join [redacted] and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that Mr. [redacted] was enrolled in both our [redacted] and Shoppers Advantage services on July 17, 2014, after making a reservation through [redacted]lines and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in both [redacted] and Shoppers Advantage, which our records indicate he accepted. The offer for joining [redacted] was two $50.00 reservations rebates. The offer related to Shoppers Advantage was $20.00 in gas purchase rebates. According to the terms of the agreements for [redacted] and Shoppers Advantage, if Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees. Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] and Shoppers Advantage. As such, Mr. [redacted] membership was canceled on September 3, 2014, and he was not charged a monthly fee. Mr. [redacted] Shoppers Advantage membership was canceled on May 28, 2015, and a refund of $153.91 is being issued to his debit card account as full reimbursement of the fees that he was charged for the service. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely,

[redacted]Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: My term life insurance policy was being billed to my credit card. In November, 2014 I received notification from my credit card company that they were moving me over to a new credit card. I contacted Affinion Group and notified them of the change. They sent me the change form which I mailed back. After no response, I faxed over the form, twice I sent them twice certified letter and spoke with their 34 of their associates over the past six months (dates, names, and confirmation receipts can be provided). Finally, I was told they had the credit card updated on my account but when my credit card saw their charge, it was flagged as potential fraud. I reached out to my credit card company and authorized the charges then called back Affinion to resend their charge. Several weeks later, I received a cancellation letter. When I spoke with my credit card company the show Affinion never attempted to resend the charge. I spoke with [redacted] and she said she would send an email to their corporate offices so they could contact me. They have yet to do so.

Product_Or_Service: Term Life Insurance

Order_Number: [redacted]

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Finsh the job

I just want my policy to be reinstated and to pay for it. Same as it has been for many years.

Business

Response:

July 17, 2015 VIA ONLINE SUBMISSION Revdex.com (“Revdex.com”)Revdex.com Complaint Department RE: Revdex.com Case #: [redacted] Dear Sir or Madam: This correspondence is in regard to the above referenced complaintfiled with your office. Due to Privacy, we are not able to provide specific informationregarding insurance related matters on this website. Please be assured that awritten response addressing all issues raised by the complainant will be sentdirectly to the Primary Insured under separate cover within the next seven (7)to ten (10) business days. We appreciate your understanding regarding this matter. Sincerely, Third Party Administrator cc: [redacted]

Review: Company sent me a letter stating that they would deduct $5.00 monthly from my bank account to renew a membership. I have never provided any information to this company. Affinion Group does not explain through the letter, or through their website what these services are. The website provided to cancel this membership will not send the request, and the toll free number gives an infinite loop of wait times. This company is attempting to bill, and/or extort me without giving any information, contact availability, or option to cancel.Desired Settlement: Full refund of any funds wrongfully acquired, and cancellation of 'membership.'

Business

Response:

Thank you for your correspondence regarding [redacted]'s concerns with his The Advantage Program membership, a service provided by Affinion Benefits Group, LLC (“ABG”).

By way of background, ABG is the plan administrator for savings and protection programs offered to customers of participating financial institutions nationwide. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our programs. An individual member could join The Advantage Program in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly.

Our records indicate that Mr. [redacted] was enrolled in The Advantage Program after receiving a solicitation which was mailed to select Manufacturers and [redacted] Company customers. A consumer who received the solicitation was invited to cash a check to activate their membership. The solicitation piece fully and clearly disclosed the terms of the offer. The front and back of the check stated that cashing the check activated the membership. Furthermore, the letter that enclosed the check also stated on the front and the back that cashing or depositing the check automatically enrolled the consumer in the service. Our records indicate that Mr. [redacted] was enrolled in The Advantage Program on March 20th, 2001, after he cashed the enrollment check.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in The Advantage Program. As such, Mr. [redacted]’s membership was canceled on December 2nd, 2013, and a full refund will be issued to his checking account as reimbursement of the membership fees that he was charged for the service.

We have also have taken immediate steps to remove Mr. [redacted]’s name and address from our future mailing lists. However, in some cases, the process to ensure that a name is removed from all mailing lists may take several weeks to complete.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: Customer service reps are difficult to understand and rude. Representatives will continuously interrupt you and not allow you to speak when they are reading their scripts. I thought I was speaking with a recording at first. It also took me two separate calls to cancel my Backstage Pass account.Desired Settlement: Refunded 1 month service fee of 11.99 since membership was not cancelled the first time requested.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his FYE Backstage Pass VIP membership, a service provided by Trilegiant Corporation.

Please be assured that we make every effort to comply with a member’s request to cancel their membership in FYE Backstage Pass VIP for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and they will owe nothing further. Mr. [redacted] can be assured that his FYE Backstage Pass VIP membership was canceled on June 26, 2014, and a refund of $11.99 will be issued to his credit or debit card account.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: I got a payment due notice in the mail yesterday from TLG Shopper's Advantage as my credit card has changed.

I called them to find out what this was about as I did not recognize anything about the vendor. Apparently these charges were started in 2009 through [redacted]. This is one of those scam things where if you don't call and cancel they continue to bill you monthly. I DO NOT RECALL ever having authorized this company to do these charges. I have gotten many similar calls over the years and do understand that if you don't cancel they bill forever. And now this company has charged me this monthly fee for 6 years which is a huge amount of money......almost $1200 for

something I have never used, can find no emails or envelopes, card, letters and have never received anything from them. I called TLG/Shopper's Advantage and made sure these charges were cancelled as of yesterday 4/20/2015. I would like to get this money back. I would like to know how to start the process to get my money back.Desired Settlement: I want all the money refunded that has been charged to my credit card account since they started doing this in 2009 which is when the charges started according to the person I spoke to on the phone yesterday.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her Shoppers Advantage membership, a service provided by Trilegiant Corporation. By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. After researching her concerns, we found that Ms. [redacted] was enrolled in our Shoppers Advantage service on October 28, 2009, after being transferred to one of our representatives by [redacted]. Shoppers Advantage goes to great lengths in order to ensure that an authorized person agrees to the membership. If Ms. [redacted] did not inform us that she wished to cancel the membership at the end of the trial period, she would be charged the monthly membership fee. The terms of the agreement provided that, in order to ensure uninterrupted service, the membership would be renewed each month at the then current membership fee. Please be assured that we make every effort to ensure that a member is satisfied with their membership in Shoppers Advantage. As such, Ms. [redacted] membership was canceled on April 20, 2015, and a refund of $1,023.36 is being issued to her credit card account as full reimbursement of the fees that she was charged for the service. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, Jason AndersonCustomer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: We just received a letter from Affinion Group stating that our [redacted] had been cancelled as of June 1, 2014. We have had this insurance since 2003. We obtained the insurance through our credit union which we have not belonged to since 2003. Affinion is now telling us that we were no longer eligible for this insurance since we no longer belonged to a credit union. We have not belonged to the credit union since July of 2003 when Affinion took the last direct payment from our account. They then continued to take our quarterly premium payments, which were made from our checking account for 11 years. They now tell us that although we have not been eligible for the insurance since 2003, and they have applied our payments to the non-existent insurance, they will not refund our premium payments that we have made for the past 11 years.Desired Settlement: We want our premium payments refunded from all payments paid quarterly from their last deduction from our credit union account on July 30, 2003 to June 1, 2014 when they cancelled our insurance.

Business

Response:

June 30, 2014

VIA ONLINE SUBMISSION

Revdex.com (“Revdex.com”)

Revdex.com Complaint Department

RE: Revdex.com Case #: [redacted]

Dear Sir or Madam:

This correspondence is in regard to the above referenced complaint

filed with your office.

Due to Privacy, we are not able to provide specific information

regarding insurance related matters on this website. Please be assured that a

written response addressing all issues raised by the complainant will be sent

directly to the Primary Insured under separate cover within the next seven (7)

to ten (10) business days.

We appreciate your understanding regarding this matter.

Sincerely,

Third Party Administrator

cc: carrier

Review: I represent my sister [redacted], who is currently in a Nursing Home with [redacted]. She had an account with [redacted] # [redacted] and paid by automatic debit from her checking account. I have been calling this company repeatedly from December 12, 2014 asking for a cancellation of services and to discontinue the automatic debit. I was assured that this would be done. In March I spoke with [redacted] # [redacted] who told me unless I sent a copy of my Power of Attorney document the automatic debit would continue. I faxed a document to [redacted] on March 6, 2015. I received a letter dated March 16, 2015 from [redacted] verifying the cancellation of membership. Two days later I received another letter, no date on the letter, from Identity Secure, [redacted] stating that [redacted] privileges with be automatically renewed at $13.99 monthly and deducted from the checking account. I am asking Revdex.com to assist in this matter. I would like the membership of [redacted] to be discontinued and I am seeking a refund of 4 months at $13.99 each totaling $52.00.Thank you very much.Desired Settlement: DesiredSettlementID: Refund

I am asking Revdex.com to assist in this matter. I would like the membership of [redacted] to be discontinued and I am seeking a refund of 4 months at $13.99 each totaling $52.00.Thank you very much.

Business

Response:

Thank you for your correspondence regarding [redacted]s concerns with [redacted]’s [redacted] membership, a service provided by Trilegiant Corporation. Please be assured that we make every effort to comply with a request to cancel a membership in [redacted] for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and they will owe nothing further. Ms. [redacted] can be assured that [redacted]’s [redacted] membership was canceled on March 14, 2015, and a refund of $55.96 will be issued to her checking account. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, [redacted]Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Thank you very much for your assistance in this matter.I received the refund today and my problems have been resolved. Sincerely

Review: on 9-23-13 I used this company because they are affilated with my bank but when I went on the website and entered my date of birth I must have hit different numbers I verified my name date of birth phone number address every question they had but they said my date of birth didnt match so they had to cancel it member number [redacted] they said I would have to re apply so I called and did it over the phone answered all questions agreed to everything he asked and then they say rather than me logging on to the site to see my credit score so I can get a car loan this week I would need to wait 3-4 weeks for the membership number to the second application so I said then no cancel it I called the cancelation number and they said they cant cancel it for 72 hours but they canceled the first one in 5 min????? I want the membership I set up over the phone 9-23-13 around 7:25pm mn time canceled and the 1.00 refunded since I had to go through a diffrent company to get services. [redacted] assured my the first membership I got [redacted] would not be charged the 1.00 either so if I was charged I want that 1.00 refunded alsoDesired Settlement: all money collected from my credit card 9-23-13 from your company refunded and all started memberships canceled so I have no worries of further charges from this company.

Business

Response:

Thank you for your letter of correspondence regarding [redacted]’s concerns with her attempts to enroll in Identity Theft Protection, a service provided by Trilegiant Corporation.

Review: Buyers Advantage had charged me the membership fee without my authorization, therefore, I request for refund. On Aug 2013, I found I have been charged by Buyers Advantage $16.99 every month since Feb 2012 when I checked my bank account. I was really confused; therefore I contacted the customer service according to the phone number on my bank statement. I was told I was added to Buyers Advantage membership since Feb,2012.The truth is I didn't know this membership and didn't agree to be a member. Furthermore, during the past 18 months, I didnt receive any email or mail about the membership. That is the reason I didnt cancel it until Aug,2013. If I didnt check my bank account, I would be still kept in the dark. The customer service told me the reason I didn't get my membership information was that I relocated. But the really story is I relocated on May 2012 and I used the half-year mail forward service. When I request for refund, they told me that they only could refund $16.99. If I request for totally membership fee refund, which equals to $16.99x18monthes=$305.82, I need mail my request. Then, I mailed all my information including a letter to explain the whole story to Buyers Advantage, but I didn't get any reply. My membership ID at Buyers Advantage is XXXXXXXX. I wish Revdex.com can help to solve this problem. Thanks

Product_Or_Service: Buyers Advantage

Account_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Refund

Refund the money had been charged, which equals to $16.99x18monthes=$305.82.

Business

Response:

Business Response /* (1000, 5, 2013/09/03) */

Thank you for your correspondence regarding [redacted]'s concerns with Buyers Advantage, a service provided by Trilegiant Corporation.

By way of background, Buyers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in the service. An individual member may join Buyers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

After researching their concerns, we found that [redacted] was enrolled in our Buyers Advantage service on February 21st, 2012, after being transferred to one of our representatives by [redacted]. Buyers Advantage goes to great lengths to ensure that an authorized person agrees to the membership. If the member did not inform us that they wished to cancel this membership at the end of the trial period, they would be charged the monthly membership fee. The terms of the agreement provide that, in order to ensure uninterrupted service, the membership would be renewed each month at the then current membership fee.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Buyers Advantage. As such, [redacted]'s membership was canceled on August 13th, 2013, and a refund totaling $67.96 has been issued to their debit card account. An additional refund of $221.87 will be issued to their account as full reimbursement of the fees that they were charged for the service.

We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to their satisfaction.

Sincerely,

Customer Relations

Review: This company has continued to charge my credit card without authorization for over a year even though I have documented proof of cancelling their service.Desired Settlement: Refund of funds collected unknowingly

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with his Great Fun membership, a service provided by Trilegiant Corporation. By way of background, Great Fun is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that Mr. [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on December 11, 2013, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate he accepted. According to the terms of the agreements for Great Fun and Shoppers Advantage, if Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.Please be assured that we make every effort to comply with a member’s request to cancel their memberships in Great Fun and Shoppers Advantage for any reason. As such, Mr. [redacted] Great Fun membership was canceled on January 3, 2014, and he was not charged a monthly fee. Mr. [redacted] Shoppers Advantage membership was canceled on April 20, 2015, and refunds totaling $255.85 are being issued to his credit card account as full reimbursement of the fees that he was charged for this service. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely,[redacted]Customer Relations

Review: after purchasing a product from [redacted] at XXX-XXX-XXXX I was signed up for a free trial that I did no authorize. after the free trial expired I was charged $8/month from Shopper Advantage and $19.99 from Great Fun both with the same corp address. This company did not have my authorization to sign up for any subscription and has a shady business practice of adding subscription services onto single purchases.

Product_Or_Service: NA

Order_Number: NA

Account_Number: NA

Desired Settlement: DesiredSettlementID: Refund

I would like a refund in the amount of the charges $85 and for them to stop this practice of getting credit card info when other items are purchased and then claiming a free service that end up cost money.They make money by people not paying attention to their credit card statements. They have no signiture or authorization from me and should not have access to my credit card.Buying this product form [redacted] at XXX-XXX-XXXX caused this company to recieve my credit card info.

Business

Response:

Business Response /* (1000, 5, 2013/08/01) */

Thank you for your correspondence regarding [redacted]'s concerns with Shoppers Advantage and Great Fun, services provided by Trilegiant Corporation.

By way of background, Shoppers Advantage and Great Fun are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in Shoppers Advantage and Great Fun. An individual member may join the services in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

Our records indicate that [redacted] was enrolled in Shoppers Advantage and Great Fun on April 15th, 2013. On that date, he was asked if he would like to learn about a special offer when trying the services for a trial period. The offer for trying Shoppers Advantage was a $25 American Express gift check. The offer related to Great Fun was $40 worth of [redacted] gift cards. Mr. [redacted] provided his first and last name, address, and billing information in order to accept the offers in the services.

During the enrollment, Mr. [redacted] was provided with the terms of the memberships in Shoppers Advantage and Great Fun. Great care is taken to ensure that the consumer authorizes enrollment in the services. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods. Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers, which are provided during enrollment and listed on the membership materials and owe nothing further.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Great Fun. As such, Mr. [redacted]'s Shoppers Advantage membership was canceled on July 31st, 2013, and a full refund of $17.00 will be issued to his credit card account. Mr. [redacted]'s Great Fun membership was also canceled on July 31st, 2013, and an additional refund of $60.97 will be issued to his account as full reimbursement of the fees that he was charged for the service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: Shoppers Advantage deceptively charge my account. Without my awareness. Approximately thirty days after being told the account was closed I was still charge a monthly fee.

Product_Or_Service: Never purchased product.

Account_Number: sXXXXX**

Desired Settlement: DesiredSettlementID: Refund

Restore my bank account plus damages (if applicable). I would also like to have Shoppers Advantage stop their deceptive practices.

Business

Response:

Business Response /* (1000, 5, 2013/06/25) */

Thank you for your correspondence regarding [redacted]'s concerns with his Shoppers Advantage membership, a service provided by Trilegiant Corporation.

Please be assured that we make every effort to comply with a member's request to cancel membership in Shoppers Advantage for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and he/she will owe nothing further.

We regret that Mr. [redacted]'s initial requests to cancel his Shoppers Advantage membership were not effectively processed. Mr. [redacted] can be assured that his membership was canceled on June 24th, 2013, and a refund of $21.95 was issued to his credit or debit card account. The most recent charge for Shoppers Advantage is currently pending. If this charge successfully posts to Mr. [redacted]'s account, he can be assured that he will also be refunded for this transaction.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: I was offered a free trial membership of [redacted] service while booking a reservation with [redacted]. After booking the reservation I was told I would receive a $40 voucher for my next hotel stay with [redacted] for signing up to the membership service. Then I was transferred from [redacted] reservation service to [redacted] membership services directly, where [redacted] told me there would be a $1 charge to verify my credit card and no additional charges if I cancelled within 30 days. I was also informed that I would only receive a $10 voucher every 3 months, and each after the first would only be sent if membership was still active. I received my membership package in the mail 4 days later and immediately called to cancel. The cancelation process went smoothly and then I noticed the $16.99 monthly fee charged to my credit card 3 weeks later. I attempted to call and cancel, but the toll free number included in the membership package is no longer active. I have filed a charge dispute with my credit card company and am awaiting a response. I believe that the enrollment process is highly deceptive by saying expressly that I will receive a $40 voucher for enrolling and after enrollment saying that the voucher comes in $10 increments only if continually enrolled, and I have still not received the first $10 voucher for initial signup.Desired Settlement: I am attempting to get a refund through my credit card company currently. I believe that I am entitled to a refund because I was informed that there would be no charges beyond the $1 for account verification if I cancelled within 30 days, and I cancelled within the first week, as soon as the membership information came in the mail for me to have a membership number to cancel.

Review: This company 1) engages in false advertising (they do not deliver what they promise) and 2) they make unauthorized credit card charges.

This company advertised a "$25 Cash Rebate off today's [redacted] when you try Great Fun" on 03.29.2013 (I have a screen shot). I clicked the ad, read the fine print, spoke with a Customer Service Rep. @ XXX-XXX-XXXX and was told that if I signed up for a 30-day trial of Shopper's Advantage I would receive my $25 [redacted] rebate and a $20 gas rebate if I provided receipts for 5 gas purchases during the trial period--and all this would only cost me $1.00. I signed up and waited for my [redacted] rebate which never came. I did not sent receipts for gas. I called Shopper's Advantage and spoke with an agent to cancel this service two weeks after signing up (well within the trial period) who assured me I was out of the program, but I never received an e-mail confirming this. A second $1.00 fee was charged that month, which I didn't catch, but a third fee of $16.99 was charged on 5/13/2013 under the name of "TLG*GREATFN81126330MAY". An hour ago I called the number and was offered different promos each time (Free Cruise, a $100 voucher that could be used at [redacted], etc.) and only had the option of signing up for one of these products/services. I pressed 1 to sign up, spoke with a Customer Service Rep. named [redacted] who tried to get me to sign up for the "FREE" $100 voucher if I only paid $1.95 for shipping. I told him I wasn't interested in the service but was calling to dispute a credit card charge. He told me his company "[redacted]" was not responsible for it and said to call XXX-XXX-XXXX. I called that number; it was a dead end. It was some kind of toll-free directory which asked for an extension. I have disputed these charges with my credit card company.Desired Settlement: I would like to warn other consumers of this scam. I am concerned that elderly consumers may especially be vulnerable if they are unable to check their credit card statements or dispute charges online. Since it's impossible to reach a person on the phone by the time the third charge hits, I am concerned that consumers who are less tech-savvy will be unable to recover their losses.

Business

Response:

Business Response /* (1000, 5, 2013/05/28) */

Thank you for your correspondence regarding [redacted]'s concerns with her Shoppers Advantage and Great Fun memberships, services provided by Trilegiant Corporation.

By way of background, Shoppers Advantage and Great Fun are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in Shoppers Advantage and Great Fun. An individual member may join the services in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the times of the billings along with the names of the services to identify the charges.

Our records indicate that Ms. [redacted] was enrolled in our Shoppers Advantage and Great Fun services on March 29, 2013, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in both Shoppers Advantage and Great Fun, which our records indicate she accepted. The offer for enrolling in Shoppers Advantage was $20 in gas rebates. The offer related to Great Fun was an additional $50 in purchase rebates. According to the terms of the agreements for the services, if Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.

Shoppers Advantage and Great Fun go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that Ms. [redacted] provided her date of birth to the representative confirming her authorization to enroll in both of the services.

In order to avail herself of the promotional offer, Ms. [redacted] was required to return the rebate forms that were included in her membership kits or sent to the e-mail provided during the enrollment process along with her corresponding receipts. We regret that Ms. [redacted] did not receive all of her rebate forms in a timely manner. In order to uphold our high level of customer satisfaction, we have requested for the forms to be sent to Ms. [redacted] again. She should receive these items shortly.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Great Fun. As such, Ms. [redacted]'s Shoppers Advantage membership was canceled on April 16th, 2013, during her trial period, and she was not charged a monthly fee. Ms. [redacted]'s Great Fun membership was canceled on May 28th, 2013, and a refund of $17.99 will be issued to her credit card account as reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: I some how signed up for this company while ordering from a catalogue October of 2008. As far as I know I was never contacted by them in all these years to see if I was interested in any of their services since I never used any. Yet unbeknown to me they have been charging me $12.99 every month since then. Since it was being charge on a often used charge card, I never noticed it. But, I have recently stopped using that card as much and so I have noticed this reoccurring charge on my card. When I called the 800 number that was next to the charge I was shocked to find out how long this was being charged to my account. The young man I spoke to was very nice and sympathetic to the fact I was not aware of this charge and advised me to write to the company for a full refund. He was able to refund me for two months and I noticed that there was a third month refunded but, I alas had another month charged to my account! They have sent me a letter asking me to explain by I feel I should be fully refunded for this when I signed up for it. I will be sending my explanation to them but wanted to alert you to this company since when I looked them up on line to see what services they offered, there were many complaints from people who were dealing with the same issue I am and getting no results.

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like the $12.99 times the 48 months, which is $623.52, that I have been unknowingly charged for this service refunded to my charge card.

Business

Response:

Business Response /* (1000, 5, 2013/06/10) */

Thank you for your correspondence regarding [redacted]'s concerns with her Great Fun membership, a service provided by Trilegiant Corporation.

By way of background, Great Fun is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in Great Fun. An individual member may join the service in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Ms. [redacted] was enrolled in the Great Fun service on October 18th, 2008, while responding to an online offer on the [redacted] website. The membership was described to her at the time of enrollment, including billing and cancellation terms. Ms. [redacted] accepted the offer by providing verification of acceptance (City of Birth) and clicking "yes", indicating her agreement to enroll in the service.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun. As such, Ms. [redacted]'s membership was canceled on May 18th, 2013, and a refund of $51.96 was issued to her credit card account. An additional refund of $649.50 will be issued to her account as full reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Business Response /* (-10, 6, 2013/06/10) */

In our previous response to Ms. [redacted]'s complaint, I incorrectly stated that her membership in Great Fun was canceled on May 18th, 2013. The actual date of cancellation was May 9th, 2013.

Sincerely,

Customer Relations

Review: I signed up for [redacted] a few years ago. Then I remember cancelling. Recently they began charging my account again - $11.99 each month for I don't know how long.I called today to cancel again - but the reputation is that they don't really cancel you. They keep charging.I would like these charges to stop and to be refunded. I don't have any proof of the original request to get out of this membership. I sent an email today for proof of this requestDesired Settlement: See above

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with his [redacted] membership, a service provided by [redacted] Corporation.

Please be assured that we make every effort to comply with a member’s request to cancel their membership in [redacted] for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and he/she will owe nothing further. [redacted] can be assured that his [redacted] membership was canceled on July 11, 2014, and a refund of $239.80 is being issued to his credit or debit card account as full reimbursement of the fees that he was charged for the service.

We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: In the fall of last year I signed onto a membership program with the Trilegiant corporation through their website "shoppersadvantage.com". I was put on a $1 trial period with a recurring cost of $16.99 after the trial expires. Before the trial expired and I was given my first full price membership charge I cancelled my membership over the phone and was told my membership was cancelled. Now, three months later, after reviewing my bank statement for the last several months I noticed a recurring $16.99 charge and after some research linked it back to this company. Upon further research I noticed a 2009 consumer class lawsuit against this company for $25 million for charging membership rates to customers who were told their membership had been cancelled. The link to this information is here ([redacted]). This company is charging me $16.99 / month despite their assurance that my membership was cancelled. To date this company had charged me for 3 months ($50.97) that should not have been charged to begin with.Desired Settlement: I want to receive a refund for the amount of $50.97 and I want my personal information possessed by the Triligiant corporation deleted immediately.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Shoppers Advantage membership, a service provided by Trilegiant Corporation.

After researching his concerns, we found that Mr. [redacted] was enrolled in our Shoppers Advantage service on October 13th, 2013, after being transferred to one of our representatives by [redacted]. Please be assured that we make every effort to comply with a member’s request to cancel their membership in Shoppers Advantage for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership, and they will owe nothing further. Mr. [redacted] can be assured that his Shoppers Advantage membership was canceled on February 4th, 2014, and a refund totaling $51.97 will be issued to his debit card account as full reimbursement of the fees that he was charged for the service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations