Affinion Group, Inc.

Review: I have recently discovered a transaction being taken from my account from this company. The account this transaction is taken from is an account that I do not normally keep an eye on as it is for specific bills. This company has been taking money from my account illegally since 4/2013 in a total sum of roughly $208.00. I never signed up or even this company to take any money from my account.Desired Settlement: After speaking to a representative I was only able to get a refund of $32.00 which is a far cry from the $208.00 they truely do owe me considering they never had my permission to take money from my account in the first place. I would greatly appreciate a full refund.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with Shoppers Advantage, a service provided by Trilegiant Corporation. By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. Our records indicate that Ms. [redacted] was enrolled in Shoppers Advantage on April 20, 2012. On that date, Ms. [redacted] was asked if she would like to learn about a special offer for a $25 [redacted] gift card when trying the service for a trial period. Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offer in the service. During the enrollment, Ms. [redacted] was provided with the terms of the membership in Shoppers Advantage. Great care is taken to ensure that the consumer authorizes enrollment in the program. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period. Trial members may cancel at anytime within the trial period by simply calling the toll-free number which is provided during enrollment and listed on the membership materials and owe nothing further. Please be assured that we make every effort to ensure that a member is satisfied with their membership in Shoppers Advantage. As such, Ms. [redacted] membership was canceled on July 8, 2015, and refunds totaling $297.00 will be issued to her debit card account as full reimbursement of the fees that she was charged for the service. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, [redacted]Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: Travelers advantage offered a rebate upon subscribing to the service, and significant discounts on booking hotels. The Hotel deals were insignificant. Most often when I attempted to book the actual discount was less than the monthly fee I pay to travelers advantage.Desired Settlement: A refund for the last 12months of my subscription to Travelers Advantage. Est. $152.91 + the $75.00 rebate I was offered.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with his Travelers Advantage membership, a service provided by Trilegiant Corporation. Our records indicate that Mr. [redacted] was enrolled in our Travelers Advantage service on September 22, 2014, after making an online hotel reservation and then responding to an offer to receive a rebate on his recent reservation by calling a toll free number. Upon calling the toll free number, Mr. [redacted] was offered one (1) $50.00 hotel reservation rebate and one (1) $25.00 hotel reservation rebate for joining Travelers Advantage. According to the terms of the agreement for the service, if Mr. [redacted] did not inform us that he wished to cancel the membership at the end of the trial period, he would be charged the current monthly membership fees.In order to avail himself of the promotional offer, Mr. [redacted] was required to return the rebate forms that were included in his membership kit or sent to the e-mail provided during the enrollment process along with his corresponding receipts for hotel reservations. Upon receipt of the completed rebate forms and receipts, Mr. [redacted] rebate checks would have been delivered within 4-6 weeks. Our records do not show that Mr. [redacted] has previously returned the rebate forms that were sent to him. In order to uphold our high level of customer satisfaction, we have requested for the rebate forms to be sent to Mr. [redacted] again. Mr. [redacted] should receive these in the mail within the next ten to fifteen business days.Please be assured that we make every effort to ensure that a member is satisfied with their membership in Travelers Advantage. As such, Mr. [redacted] membership was canceled on July 16, 2015, and refunds totaling $152.91 are being issued to his credit or debit card account as reimbursement of the monthly fees that he was charged for the service. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely,[redacted]Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I looked at my bank statement and was surprised to find that I was charged $81 dollars. The charged showed as "[redacted]". I went to my bank inquiring what this was for. They stated that I must have signed up for some insurance through a third party they use that I've never even heard of and told me to call the number. When I called the number, the automated system asked me to spell my name and once I did, they could find no information from me. I was then referred to an agent and she stated that I received a letter in the mail for additional insurance and I sent it back with my signature to accept. I've had an account here for a while and I've never received any form like that in the mail and I would never accept something that I already have elsewhere. I asked to have that form sent to me to verify my signature and I was informed it will take 10-15 business day which I feel is very unacceptable since I've never even heard of Affinion until this day.Desired Settlement: I would like a full refund as I have never signed up for any such insurance and never received nor sent anything to any such company for any insurance. It's very unfair to me and any other individual who is unknowingly charged a fee, especially with the settlement this company has made in 2013 for the same exact issue.

Business

Response:

December 11, 2015VIA ONLINE SUBMISSION Revdex.com File ID: [redacted] Dear Madam or Sir:We are responding to the above referenced complaint filed with your office. As the content of this complaint pertains to insurance, for privacy reasons we are unable to post our response on this website. Please be assured our response was mailed directly to the complanaint today addressing all concerns raised in the complaint. The response is scheduled to be delivered Monday by [redacted], signature required. We appreciate your understanding in this matter. Sincerely,Third Party Administrator CC: Carrier

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: Elderly mother has been automatically charged for at least 8 months for services not requested. The above address is for a CC that I maintain for my elderly mother for goods and sevices. No one ever call my number to get approval for services. I have called multiple times to cancel both Shoppers Advantage and Great Fun. Was finally successful to cancel Shoppers Advantage in Nov only after canceling credit card and getting new number.

Company says no record of my calls, however my cell phone history log proves otherwise.Desired Settlement: Refund

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation.

By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

Our records indicate that Ms. [redacted] was enrolled in both Great Fun and Shoppers Advantage on March 26, 2015. On that date, Ms. [redacted] was asked if she would like to learn about special offers for trying the services for trial periods. The offer for joining Great Fun was a $40.00 Visa gift card. The offer related to Shoppers Advantage was a $50.00 shopping credit. Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offers in the services.

During the enrollments, Ms. [redacted] was provided with the terms of the memberships in Great Fun and Shoppers Advantage. Great care is taken to ensure that the consumer authorizes enrollment in the programs. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods. Trial members may cancel at any time within the trial periods by simply calling the toll-free numbers which are provided during enrollment and listed on the membership materials and owe nothing further.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Ms. [redacted]’s Great Fun membership was canceled on December 31, 2015, and a full refund of $136.92 will be issued to her credit card account. Ms. [redacted]’s Shoppers Advantage membership was canceled on November 21, 2015, and a refund of $16.99 was issued to her credit card account. Additional refunds totaling $102.94 will be issued to her account as full reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Jason A[redacted]

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and would like to know which CC the refund was/will be issued?.

Sincerely,

Loretta [redacted]

Review: After purchasing an item on TV, I find that this company has been taking $19.99 from my Visa since November 18,2010. In confronting them they have agreed to give $580.71, a full refund. At the time, I was grieving the death of my son & soon after was in a life threatening accident & under the Doctor's care. This is a scam and should not be taken lightly. I have another similar complaint to lodge. Shame on me for not checking it out sooner but these people are breaking the law when they refuse to send me the tape of the phone conversation, and I understand that it my right.

Product_Or_Service: Shopping advantage of coupons, budget savers, etc.

Desired Settlement: DesiredSettlementID: Other (requires explanation)

They need to be investigated. Too many Seniors & people in general are being taken advantage of by these fast talking, scam artist.

Business

Response:

Business Response /* (1000, 5, 2013/06/07) */

Thank you for your correspondence regarding [redacted]'s concerns with [redacted] Shoppers Advantage membership, a service provided by Trilegiant Corporation.

By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in Shoppers Advantage. An individual member may join the service in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Mr. [redacted] was enrolled in Shoppers Advantage on November, 18th, 2010. On that date, he was asked if he would like to learn about a special offer for a $25 American Express gift card when trying the service for a trial period. Mr. [redacted] provided his first and last name, address, and billing information in order to accept the offer in the service.

During the enrollment, Mr. [redacted] was also provided with the terms of the membership in Shoppers Advantage. Great care is taken to ensure that the consumer authorizes enrollment in the program. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period. Trial members may cancel at anytime within the trial period by simply calling a toll-free number, which is provided during enrollment and listed on the membership materials and owe nothing further.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Shoppers Advantage. As such, Mr. [redacted]'s membership was canceled on June 6th, 2013, and a full refund of $580.71 is being issued to the credit or debit card account that was being charged.

We apologize for any inconvenience that Ms. [redacted] and Mr. [redacted] may have experienced and hope that this matter has been resolved to their satisfaction.

Sincerely,

Customer Relations

Review: This company 1) engages in false advertising (they do not deliver what they promise) and 2) they make unauthorized credit card charges.

This company advertised a "$25 Cash Rebate off today's [redacted] when you try Great Fun" on 03.29.2013 (I have a screen shot). I clicked the ad, read the fine print, spoke with a Customer Service Rep. @ XXX-XXX-XXXX and was told that if I signed up for a 30-day trial of Shopper's Advantage I would receive my $25 [redacted] rebate and a $20 gas rebate if I provided receipts for 5 gas purchases during the trial period--and all this would only cost me $1.00. I signed up and waited for my [redacted] rebate which never came. I did not sent receipts for gas. I called Shopper's Advantage and spoke with an agent to cancel this service two weeks after signing up (well within the trial period) who assured me I was out of the program, but I never received an e-mail confirming this. A second $1.00 fee was charged that month, which I didn't catch, but a third fee of $16.99 was charged on 5/13/2013 under the name of "TLG*GREATFN81126330MAY". An hour ago I called the number and was offered different promos each time (Free Cruise, a $100 voucher that could be used at [redacted], etc.) and only had the option of signing up for one of these products/services. I pressed 1 to sign up, spoke with a Customer Service Rep. named [redacted] who tried to get me to sign up for the "FREE" $100 voucher if I only paid $1.95 for shipping. I told him I wasn't interested in the service but was calling to dispute a credit card charge. He told me his company "[redacted]" was not responsible for it and said to call XXX-XXX-XXXX. I called that number; it was a dead end. It was some kind of toll-free directory which asked for an extension. I have disputed these charges with my credit card company.Desired Settlement: I would like to warn other consumers of this scam. I am concerned that elderly consumers may especially be vulnerable if they are unable to check their credit card statements or dispute charges online. Since it's impossible to reach a person on the phone by the time the third charge hits, I am concerned that consumers who are less tech-savvy will be unable to recover their losses.

Business

Response:

Business Response /* (1000, 5, 2013/05/28) */

Thank you for your correspondence regarding [redacted]'s concerns with her Shoppers Advantage and Great Fun memberships, services provided by Trilegiant Corporation.

By way of background, Shoppers Advantage and Great Fun are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in Shoppers Advantage and Great Fun. An individual member may join the services in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the times of the billings along with the names of the services to identify the charges.

Our records indicate that Ms. [redacted] was enrolled in our Shoppers Advantage and Great Fun services on March 29, 2013, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in both Shoppers Advantage and Great Fun, which our records indicate she accepted. The offer for enrolling in Shoppers Advantage was $20 in gas rebates. The offer related to Great Fun was an additional $50 in purchase rebates. According to the terms of the agreements for the services, if Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.

Shoppers Advantage and Great Fun go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that Ms. [redacted] provided her date of birth to the representative confirming her authorization to enroll in both of the services.

In order to avail herself of the promotional offer, Ms. [redacted] was required to return the rebate forms that were included in her membership kits or sent to the e-mail provided during the enrollment process along with her corresponding receipts. We regret that Ms. [redacted] did not receive all of her rebate forms in a timely manner. In order to uphold our high level of customer satisfaction, we have requested for the forms to be sent to Ms. [redacted] again. She should receive these items shortly.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Great Fun. As such, Ms. [redacted]'s Shoppers Advantage membership was canceled on April 16th, 2013, during her trial period, and she was not charged a monthly fee. Ms. [redacted]'s Great Fun membership was canceled on May 28th, 2013, and a refund of $17.99 will be issued to her credit card account as reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: Shoppers Advantage deceptively charge my account. Without my awareness. Approximately thirty days after being told the account was closed I was still charge a monthly fee.

Product_Or_Service: Never purchased product.

Account_Number: sXXXXX**

Desired Settlement: DesiredSettlementID: Refund

Restore my bank account plus damages (if applicable). I would also like to have Shoppers Advantage stop their deceptive practices.

Business

Response:

Business Response /* (1000, 5, 2013/06/25) */

Thank you for your correspondence regarding [redacted]'s concerns with his Shoppers Advantage membership, a service provided by Trilegiant Corporation.

Please be assured that we make every effort to comply with a member's request to cancel membership in Shoppers Advantage for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and he/she will owe nothing further.

We regret that Mr. [redacted]'s initial requests to cancel his Shoppers Advantage membership were not effectively processed. Mr. [redacted] can be assured that his membership was canceled on June 24th, 2013, and a refund of $21.95 was issued to his credit or debit card account. The most recent charge for Shoppers Advantage is currently pending. If this charge successfully posts to Mr. [redacted]'s account, he can be assured that he will also be refunded for this transaction.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: after purchasing a product from [redacted] at XXX-XXX-XXXX I was signed up for a free trial that I did no authorize. after the free trial expired I was charged $8/month from Shopper Advantage and $19.99 from Great Fun both with the same corp address. This company did not have my authorization to sign up for any subscription and has a shady business practice of adding subscription services onto single purchases.

Product_Or_Service: NA

Order_Number: NA

Account_Number: NA

Desired Settlement: DesiredSettlementID: Refund

I would like a refund in the amount of the charges $85 and for them to stop this practice of getting credit card info when other items are purchased and then claiming a free service that end up cost money.They make money by people not paying attention to their credit card statements. They have no signiture or authorization from me and should not have access to my credit card.Buying this product form [redacted] at XXX-XXX-XXXX caused this company to recieve my credit card info.

Business

Response:

Business Response /* (1000, 5, 2013/08/01) */

Thank you for your correspondence regarding [redacted]'s concerns with Shoppers Advantage and Great Fun, services provided by Trilegiant Corporation.

By way of background, Shoppers Advantage and Great Fun are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in Shoppers Advantage and Great Fun. An individual member may join the services in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

Our records indicate that [redacted] was enrolled in Shoppers Advantage and Great Fun on April 15th, 2013. On that date, he was asked if he would like to learn about a special offer when trying the services for a trial period. The offer for trying Shoppers Advantage was a $25 American Express gift check. The offer related to Great Fun was $40 worth of [redacted] gift cards. Mr. [redacted] provided his first and last name, address, and billing information in order to accept the offers in the services.

During the enrollment, Mr. [redacted] was provided with the terms of the memberships in Shoppers Advantage and Great Fun. Great care is taken to ensure that the consumer authorizes enrollment in the services. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods. Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers, which are provided during enrollment and listed on the membership materials and owe nothing further.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Great Fun. As such, Mr. [redacted]'s Shoppers Advantage membership was canceled on July 31st, 2013, and a full refund of $17.00 will be issued to his credit card account. Mr. [redacted]'s Great Fun membership was also canceled on July 31st, 2013, and an additional refund of $60.97 will be issued to his account as full reimbursement of the fees that he was charged for the service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: on 9-23-13 I used this company because they are affilated with my bank but when I went on the website and entered my date of birth I must have hit different numbers I verified my name date of birth phone number address every question they had but they said my date of birth didnt match so they had to cancel it member number [redacted] they said I would have to re apply so I called and did it over the phone answered all questions agreed to everything he asked and then they say rather than me logging on to the site to see my credit score so I can get a car loan this week I would need to wait 3-4 weeks for the membership number to the second application so I said then no cancel it I called the cancelation number and they said they cant cancel it for 72 hours but they canceled the first one in 5 min????? I want the membership I set up over the phone 9-23-13 around 7:25pm mn time canceled and the 1.00 refunded since I had to go through a diffrent company to get services. [redacted] assured my the first membership I got [redacted] would not be charged the 1.00 either so if I was charged I want that 1.00 refunded alsoDesired Settlement: all money collected from my credit card 9-23-13 from your company refunded and all started memberships canceled so I have no worries of further charges from this company.

Business

Response:

Thank you for your letter of correspondence regarding [redacted]’s concerns with her attempts to enroll in Identity Theft Protection, a service provided by Trilegiant Corporation.

Review: I went on a website called [redacted] back in April of 2013. My children saw this product on [redacted] I placed an order online giving out my atm card info. I never received any product or confirmation number. I found this odd. I then received a call from TLG Shopper, otherwise known as Shopper's Advantage. They claimed they were part of [redacted] and were following up w/my order, but just needed my information one more time. At first I disagreed, but they told me that was the only way to place my order. I somehow got enrolled in The Shopper's Advantage Program for $21.95 per month. I tried to cancel and they gave me a hard time. They told me they already had my atm information and I would only be charged the first month and I could cancel as soon as I got my Shopper's Advantage packet in the mail. I received it two weeks later, and quickly cancelled in May of 2013. I was fully refunded the money the next morning. I thought it was over. To my surprise I have been charged that $21.95 every month since July. They were smart and did not charge me in June, so I would think it was settled. I called them this past Monday October 28th when I saw TLG Shopper on my bank statement. My bank gave me more info on them. When I spoke with TLG Shopper they claimed I never cancelled, even though I had a cancellation number from May and proof of my refund according to bank statements. I also have never received any products from them since the initial one in May. I am outraged by this deception and this company needs to be shut down. P.S. [redacted].com doesn't even exist anymore. Their website has a series of numbers when clicked on. I believe it was a front for the TLG scam.Desired Settlement: I would like to get a refund of the monthly charges made from July, Aug. Sept. and Oct. which totals $87.80, since I cancelled with this company in May and have been getting charged for something each month that I have never received.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Shoppers Advantage membership, a service provided by Trilegiant Corporation.

By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Ms. [redacted] was enrolled in Shoppers Advantage on May 10th, 2013. On that date, she was asked if she would like to learn about a special offer for a $25 [redacted] gift check when trying the service for a trial period. Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offer in the service.

Please be assured that we make every effort to comply with a member’s request to cancel their membership in Shoppers Advantage for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and they will owe nothing further.

We regret that Ms. [redacted]’s initial request to cancel her Shoppers Advantage membership was not effectively processed. Ms. [redacted] can be assured that her membership was canceled on October 29th, 2013, and $110.75 will be issued to her debit card account as full reimbursement of the fees that she was charged for the service. Our records do not indicate that Ms. [redacted] has received a refund for any of her membership fees prior to this.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: Have no idea who this company is, tried to call to find out why $21.95 was deducted from my checking acct and after asking my name said they could not talk with me and hung up, Tried to call back and went straight to automated teler, ask my name and then told me my call could not be accepted. As I said above, I do not know who this company is or why/how they got my acct info, but I want it stopped and my money refundedDesired Settlement: Money they took from my account put back in the account

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Shoppers Advantage membership, a service provided by Trilegiant Corporation.

By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Ms. [redacted] was enrolled in Shoppers Advantage on November 7th, 2013. On that date, she was asked if she would like to learn about a special offer for a $25 [redacted] gift check when trying the Shoppers Advantage service for a trial period. Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offer in the service.

During the enrollment, Ms. [redacted] was provided with the terms of the membership in Shoppers Advantage. Great care is taken to ensure that the consumer authorizes enrollment in the program. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fee at the end of the trial period. Trial members may cancel at anytime within the trial period by simply calling our toll-free number, which is provided during enrollment and listed on the membership materials and owe nothing further.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Shoppers Advantage. As such, Ms. [redacted]’s membership was canceled on January 2nd, 2014, and a refund of $21.95 was issued to her debit card account as reimbursement of the monthly fee that she was charged.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

Review: [redacted]

I am rejecting this response because: Half of what they stated is not true, and the man that was on the phone talked so darn fast, and with an accent it was very difficult to understand him

Sincerely,

Review: We just received a letter from Affinion Group stating that our [redacted] had been cancelled as of June 1, 2014. We have had this insurance since 2003. We obtained the insurance through our credit union which we have not belonged to since 2003. Affinion is now telling us that we were no longer eligible for this insurance since we no longer belonged to a credit union. We have not belonged to the credit union since July of 2003 when Affinion took the last direct payment from our account. They then continued to take our quarterly premium payments, which were made from our checking account for 11 years. They now tell us that although we have not been eligible for the insurance since 2003, and they have applied our payments to the non-existent insurance, they will not refund our premium payments that we have made for the past 11 years.Desired Settlement: We want our premium payments refunded from all payments paid quarterly from their last deduction from our credit union account on July 30, 2003 to June 1, 2014 when they cancelled our insurance.

Business

Response:

June 30, 2014

VIA ONLINE SUBMISSION

Revdex.com (“Revdex.com”)

Revdex.com Complaint Department

RE: Revdex.com Case #: [redacted]

Dear Sir or Madam:

This correspondence is in regard to the above referenced complaint

filed with your office.

Due to Privacy, we are not able to provide specific information

regarding insurance related matters on this website. Please be assured that a

written response addressing all issues raised by the complainant will be sent

directly to the Primary Insured under separate cover within the next seven (7)

to ten (10) business days.

We appreciate your understanding regarding this matter.

Sincerely,

Third Party Administrator

cc: carrier

Review: Customer service reps are difficult to understand and rude. Representatives will continuously interrupt you and not allow you to speak when they are reading their scripts. I thought I was speaking with a recording at first. It also took me two separate calls to cancel my Backstage Pass account.Desired Settlement: Refunded 1 month service fee of 11.99 since membership was not cancelled the first time requested.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his FYE Backstage Pass VIP membership, a service provided by Trilegiant Corporation.

Please be assured that we make every effort to comply with a member’s request to cancel their membership in FYE Backstage Pass VIP for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and they will owe nothing further. Mr. [redacted] can be assured that his FYE Backstage Pass VIP membership was canceled on June 26, 2014, and a refund of $11.99 will be issued to his credit or debit card account.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: I was charged $16.99 for 17 months for the Shopper's Advantage service after canceling my membership.

I purchased/signed up for Shopper's Advantage on May 3, 2013 when I purchased a car rental. I then cancelled the membership as I did not use the service further or felt that it was a good value. I noticed the charge on my credit card today only because I was out of the country on the date that I was charged and so I looked into it thinking it could be fraudulent. When I called TLG (Shoppers Advantage) I was then told that my membership was never cancelled. During the 17 months I made payments, there was no mail sent or email giving me any information that I was a member of Shopper's Advantage. When I asked what recourse I had, the customer service rep. stated that I had none. I should have saved the confirmation number of my cancellation, which I no longer have. My credit card company credited me for 3 payments but they have no ability to pursue this beyond the credit card activity of the last 90 days.Desired Settlement: I am seeking a refund for the 17 months payment of $16.99 = a total of $288.83.

I would also like to see that Shopper's Advantage is required to communicate with their members either through email or mail letting them know that they are being billed monthly for their service.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her Shoppers Advantage membership, a service provided by Trilegiant Corporation.

By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Please be assured that we make every effort to comply with a member’s request to cancel their membership in Shoppers Advantage for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and he/she will owe nothing further. Ms. [redacted] can be assured that her Shoppers Advantage membership was canceled on November 4, 2014, and a refund of $289.83 will be issued to her credit card account as full reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: This company has continued to charge my credit card without authorization for over a year even though I have documented proof of cancelling their service.Desired Settlement: Refund of funds collected unknowingly

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with his Great Fun membership, a service provided by Trilegiant Corporation. By way of background, Great Fun is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that Mr. [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on December 11, 2013, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate he accepted. According to the terms of the agreements for Great Fun and Shoppers Advantage, if Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.Please be assured that we make every effort to comply with a member’s request to cancel their memberships in Great Fun and Shoppers Advantage for any reason. As such, Mr. [redacted] Great Fun membership was canceled on January 3, 2014, and he was not charged a monthly fee. Mr. [redacted] Shoppers Advantage membership was canceled on April 20, 2015, and refunds totaling $255.85 are being issued to his credit card account as full reimbursement of the fees that he was charged for this service. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely,[redacted]Customer Relations

Review: My term life insurance policy was being billed to my credit card. In November, 2014 I received notification from my credit card company that they were moving me over to a new credit card. I contacted Affinion Group and notified them of the change. They sent me the change form which I mailed back. After no response, I faxed over the form, twice I sent them twice certified letter and spoke with their 34 of their associates over the past six months (dates, names, and confirmation receipts can be provided). Finally, I was told they had the credit card updated on my account but when my credit card saw their charge, it was flagged as potential fraud. I reached out to my credit card company and authorized the charges then called back Affinion to resend their charge. Several weeks later, I received a cancellation letter. When I spoke with my credit card company the show Affinion never attempted to resend the charge. I spoke with [redacted] and she said she would send an email to their corporate offices so they could contact me. They have yet to do so.

Product_Or_Service: Term Life Insurance

Order_Number: [redacted]

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Finsh the job

I just want my policy to be reinstated and to pay for it. Same as it has been for many years.

Business

Response:

July 17, 2015 VIA ONLINE SUBMISSION Revdex.com (“Revdex.com”)Revdex.com Complaint Department RE: Revdex.com Case #: [redacted] Dear Sir or Madam: This correspondence is in regard to the above referenced complaintfiled with your office. Due to Privacy, we are not able to provide specific informationregarding insurance related matters on this website. Please be assured that awritten response addressing all issues raised by the complainant will be sentdirectly to the Primary Insured under separate cover within the next seven (7)to ten (10) business days. We appreciate your understanding regarding this matter. Sincerely, Third Party Administrator cc: [redacted]

Review: I am complaining about this company continuing to sell their service to my MOTHER who is ** Years OLD. My mother will never use their product or service. I have asked them in the past to remove her name and telephone number from their RECORDS PERMANENTLY. I discovered today that they took two payments out of her checking account on 6/18/15 & 7/20/15. They must have stored her banking information in their system. They call her and she has no idea what they are talking about and agree to this. I have told them her age and in the past they did refund money. However my complaint is that they will not REMOVE her information from their SYSTEM and continue to CALL her. My mother's name is [redacted]. HER MEMBER # is [redacted]. I got the member number from the magazine that was sent to her title Travelers Advantage.Desired Settlement: I would like the money refunded but I also would like for them to REMOVE my mothers name from their records and do not CONTACT her in the future.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with [redacted] Travelers Advantage and Everyday Privileges Gold memberships, services provided by Trilegiant Corporation. By way of background, Travelers Advantage and Everyday Privileges Gold are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Travelers Advantage and Everyday Privileges Gold in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges. As an initial matter, neither Trilegiant Corporation nor its authorized agents conduct outbound telemarketing calls to market Trilegiant products. Our records do however indicate that Ms. [redacted] contacted our call center on April 24, 2015, and during that call, Ms. [redacted] was asked if she would like to learn about special offers for trying both our Travelers Advantage and Everyday Privileges Gold services for trial periods. Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offers in the services. During the enrollments, Ms. [redacted] was provided with the terms of the memberships in Travelers Advantage and Everyday Privileges Gold. Great care is taken to ensure that the consumer authorizes enrollment in the programs. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods. Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers, which are provided during enrollment and listed on the membership materials and owe nothing further. Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Everyday Privileges Gold. As such, Ms. [redacted] Travelers Advantage membership was canceled on June 3, 2015, and she was not charged a monthly fee. Ms. [redacted] Everyday Privileges Gold membership was canceled on July 27, 2015, and refunds totaling $34.98 are being issued to her debit card account as full reimbursement of the fees that she was charged for this service. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, [redacted]Customer Relations

Review: I some how signed up for this company while ordering from a catalogue October of 2008. As far as I know I was never contacted by them in all these years to see if I was interested in any of their services since I never used any. Yet unbeknown to me they have been charging me $12.99 every month since then. Since it was being charge on a often used charge card, I never noticed it. But, I have recently stopped using that card as much and so I have noticed this reoccurring charge on my card. When I called the 800 number that was next to the charge I was shocked to find out how long this was being charged to my account. The young man I spoke to was very nice and sympathetic to the fact I was not aware of this charge and advised me to write to the company for a full refund. He was able to refund me for two months and I noticed that there was a third month refunded but, I alas had another month charged to my account! They have sent me a letter asking me to explain by I feel I should be fully refunded for this when I signed up for it. I will be sending my explanation to them but wanted to alert you to this company since when I looked them up on line to see what services they offered, there were many complaints from people who were dealing with the same issue I am and getting no results.

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like the $12.99 times the 48 months, which is $623.52, that I have been unknowingly charged for this service refunded to my charge card.

Business

Response:

Business Response /* (1000, 5, 2013/06/10) */

Thank you for your correspondence regarding [redacted]'s concerns with her Great Fun membership, a service provided by Trilegiant Corporation.

By way of background, Great Fun is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in Great Fun. An individual member may join the service in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Ms. [redacted] was enrolled in the Great Fun service on October 18th, 2008, while responding to an online offer on the [redacted] website. The membership was described to her at the time of enrollment, including billing and cancellation terms. Ms. [redacted] accepted the offer by providing verification of acceptance (City of Birth) and clicking "yes", indicating her agreement to enroll in the service.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun. As such, Ms. [redacted]'s membership was canceled on May 18th, 2013, and a refund of $51.96 was issued to her credit card account. An additional refund of $649.50 will be issued to her account as full reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Business Response /* (-10, 6, 2013/06/10) */

In our previous response to Ms. [redacted]'s complaint, I incorrectly stated that her membership in Great Fun was canceled on May 18th, 2013. The actual date of cancellation was May 9th, 2013.

Sincerely,

Customer Relations

Review: I never gave this company my bank account information, but I recently discovered they where withdrawing $11.99 a month from my account. I did some research and found numerouse complaints regarding the same situation. My account information is not public information, I don't know how they obtained it, I know it was not through a legal means because it was not from me. Taking money without permission is a criminal offense.

Product_Or_Service: N/A

Order_Number: N/A

Account_Number: N/A

Desired Settlement: DesiredSettlementID: Refund

They need to discontinue this made up account and return all my stollen money.

Business

Response:

Business Response /* (1000, 5, 2013/06/27) */

Thank you for your correspondence regarding [redacted]'s concerns with her Backstage Pass [redacted] membership, a service provided by Trilegiant Corporation.

By way of background, Backstage Pass VIP is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in Backstage Pass VIP. An individual member may join the service in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Ms. [redacted] enrolled on February 15th, 2010, by purchasing a Backstage Pass VIP membership when shopping at an FYE store. We are mailing Ms. [redacted] a copy of her store receipt that indicates her agreement to enroll in the service and also details the terms and conditions of the enrollment for her to review.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Backstage Pass VIP. As such, Ms. [redacted]'s membership was canceled on June 26th, 2013, and a refund of $479.60 will be issued to her debit card account as full reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: After making a reservation with the [redacted] for period, 6/2/13 to 6/4/13 in 11/12, I was offered a contract with Traverlers Advantage (X-XXX-XXX-XXXX) for $1.00 for the first 30 days, with the option to cancel at anytime to avoid paying a monthly fee of $16.99, in exchange for a $40.00 rebate coupon. On 12/18/12 I spoke with "[redacted]" at X-XXX-XXX-XXXX to cancel after he confirmed that I could still use the coupon even if I was not a member when I traveled in 6/13. Subsequently when I returned in 6/13 and submitted the coupon with my copy of my hotel bill, a check was issued to me. At this time I noticed that I was being billed by (on my Visa statement)"TLG Shoppers Advantage" for $16.99 per month since 12/12. I hadn't noticed it earlier because I thought I had purchased something which used another company name. On 7/15/13, I spoke with "[redacted]" of TLG Shopper Advantage and was told that TLG is a subsidiary of Traverlers Advantage and that when I signed up with Traverlers Advantage I agreed to sign up with TLG. TLG sends an e-mail offering discount prices with different stores that I never purchased from. I thought it was a free e-mail that I had signed up for.I feel that it is fraudulent of Traverlers Advantage to not mention that when I canceled Traverlers Advantage I needed to contact TLG. When the $1.00 payment was offered there was no mention of having to pay $16.99 per month for Traverlers Advantage and another 16.99 per month for TLG Shoppers Advantage. TLG supervisor stated that when I made a "reservation at [redacted], I signed up for TLG" and she refused to reimburse me for 7/13 or any other month except eff. 8/1/13, where "they may be able to discontinue the charge, if not I should call them back"! I expained to her that I didn't make a reservation with [redacted] and I only have confirmation numbers for the [redacted]. I am still waiting for TLG to e-mail me a copy of the Travelers Advantage contract which I have not located.

Product_Or_Service: shopping discounts

Account_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Refund

TLG Shoppers Advantage should refund the 16.99 per month retroactive to 1/13 totaling 7 months. Even if Traverlers Advantage advised me that I was only liable for the 1.00 charge through 12/12 because they didn't want me to cancel, I'm only requesting a refund from 1/13 on.

Business

Response:

Business Response /* (1000, 5, 2013/07/18) */

Thank you for your correspondence regarding [redacted]'s concerns with Travelers Advantage and Shoppers Advantage, services provided by Trilegiant Corporation.

By way of background, Travelers Advantage and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in our services. An individual member may join Travelers Advantage and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

After researching her concerns, we found that Ms. [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on October 29th, 2012, after being transferred to one of our representatives by [redacted]. Travelers Advantage and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. If Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she was charged the monthly membership fees. The terms of the agreement provide that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage. As such, Ms. [redacted]'s Travelers Advantage membership was canceled on January 15th, 2013, and she was not charged a monthly membership fee for the service. Ms. [redacted]'s Shoppers Advantage membership was canceled on July 11th, 2013, and a $16.99 credit was issued to her credit or debit card account. An additional credit of $119.93 will be issued to her account as full reimbursement of the fees she was charged for the Shoppers Advantage service.

We apologize for any inconvenience Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations