Affinion Group, Inc.

Review: I was misled by this company, and was signed up for the Shoppers Advantage program without any recollection or clear explanation on my part. I am retired, and on a fixed income. I have called to cancel twice previously, and sent a letter. They continue to charge my bank account, charging me as recently as 9-9-15, for $16.99 per charge. I am contacting my bank in the morning to see if they can block the charges. I want my account cancelled and I want proof. If this continues, I will use my savings to solicit a lawyer and take legal action. I want this resolved, as soon as possible. What they are doing should be illegal.Desired Settlement: I want my account cancelled, I want no further charges or solicitation EVER, and I would like my money for any past payments to be refunded. Thank you.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Shoppers Advantage membership, a service provided by Trilegiant Corporation. By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. Our records indicate that Mr. [redacted] was enrolled in both our Shoppers Advantage and Great Fun services on July 17, 2015. On that date, Mr. [redacted] was asked if he would like to learn about special offers for trying the services for trial periods. The offer for joining Shoppers Advantage was a $50.00 shopping rebate. The offer related to Great Fun was a $40.00 Visa gift card. Mr. [redacted] provided his first and last name, address, and billing information in order to accept the offers in the services. During the enrollments, Mr. [redacted] was provided with the terms of the memberships in Shoppers Advantage and Great Fun. Great care is taken to ensure that the consumer authorizes enrollment in the programs. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods. Trial members may cancel at any time within the trial periods by simply calling the toll-free numbers, which are provided during enrollment and listed on the membership materials and owe nothing further. Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Great Fun. As such, Mr. [redacted]’s Shoppers Advantage membership was canceled on September 15, 2015, and a refund of $16.99 is being issued to his debit card account as reimbursement of the monthly fee that he was charged. Mr. [redacted]’s Great Fun membership was canceled on August 20, 2015, and he was not charged a monthly fee for the service. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely, Jason A[redacted]Customer Relations

Review: On 5/26/2015 around 3 pm, I attempted to start my vehicle, but the battery was dead. I called in and requested a tow truck service call, and that I needed a jump start because my vehicle would not start.

They sent out a service truck that had no capabilities of towing, only to jump start the vehicle. The rep they sent was not able to jump start my car, and held down the gas pedal while trying to jump start it. This gave a extremely strong smell of gasoline coming from the car. After he was done, he assured me it was definitely NOT the battery, and that something else was seriously wrong with my car.

I then had to call [redacted] again, and request a tow truck for the second time, since they did not do this as originally requested. The second tow truck driver was friendly, and towed me where I needed to go to get my car fixed.

As it was 6 pm at the time, my mechanic was closed for the day, and I had to rent a car so that I could work that night, an expense of about $35.

The next morning at 9 am, my mechanic called me, stating he got the car started. When I asked what was wrong with it, he said nothing, it just needed a jump start. He said that when he hooked it up, it started right up.

When I contacted [redacted] about this issue, I was promised that someone would call me back concerning this. In this same phone call, I was told that the service call would not be counted against me since the service provider did not do what he was suppose to do. I also requested reimbursement for the rental car because if I had received the service from someone who knew how to jump start a car, I would not have been required to rent a car.

3 months later, no one from [redacted] made any attempt to contact me via phone, e-mail, or by letter. When I called on 8/25/2015 for another service request, I was surprised to find out that not only had [redacted] ignored this request, they didn't credit this service call as promised!

I would highly recommend NOT to use [redacted], or to buy this membership. I had to file a complaint with [redacted] a few months ago just to get my membership card, and here I am again, filing a complaint because I incurred an expense I should NOT have incurred, had they sent a service provider who knew how to do the simple task of jump starting my car. I even offered the phone number to my mechanic to [redacted] to confirm that all my car needed was a jump start, but they declined, and stated that they may request it when calling me back (Which they never called back or anything!

Do yourself a favor, get service from a different company that will actually treat you like a valued customer and listen to you, not blow you off.Desired Settlement: Refund me the cost of the rental car. Had the service provider done his job properly, I would not have needed a rental car. My mechanic confirmed first thing the next morning that all it needed was a jump start, and was able to get the car started immediately with no problems.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his AutoVantage Enhanced membership, a service provided by Trilegiant Corporation. We have reviewed Mr. [redacted]’s service call recordings and found that on May 26, 2015, Mr. [redacted] called specifically requesting a jumpstart for his vehicle. Mr. [redacted] indicated that he had attempted to jumpstart the vehicle himself, but it did not work. Our representative explained to Mr. [redacted] that if the service provider that we sent was unsuccessful in jumpstarting the vehicle, he would have to call us back to request service for a tow. At that time, we honored Mr. [redacted]’s request for a jumpstart service. Mr. [redacted] called back later that day to request service for a tow. We successfully towed the vehicle and have found that the service was completed in a reasonable amount of time and that there were no delays with the service. We explained to Mr. [redacted] that because his tow service was completed within the time frame promised, and as we have no way to substantiate if a jumpstart was the only issue with his vehicle, we cannot accept liability for his car rental expenses. However, in order to uphold our high level of customer satisfaction, we will refund Mr. [redacted] for $35.00 of his yearly membership fee. Mr. [redacted] can expect to receive the refund check within the next fifteen to twenty business days. We have also notated in Mr. [redacted]’s account that the unsuccessful jumpstart request would not be counted as one of his occurrences. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely, Jason A[redacted]Customer Relations

Review: Received a letter from our bank about free through them accidental death insurance despite me negative filling I let my husband sign us up. NEVER Received anything in the mail about who the company was account number phone number nothing. Then all of a sudden a draft gets taken out of my account I call the bank they say I have to call the insurance company and give me a number I call and say who are you why are you taking my money the person cannot speak proper english will not give me their name only states they have to mail me something for my husband to sign, I receive NOTHING then 3months later they draft out again I call the bank again get the number same story no english mail only this happens 5times from 08/05/13 to this last time 08/05/201 when it came out again this time the phone number is on the draft line I call and before the non speaking english person can start their spill I lose it and DEMAND a Supervisor and one that can speak English! Finally she comes on the line Finally I get the name of the company Affinion and an account number Finally she says oh well we are open til 9pm have your husband call to cancel REALLY! We've mailed you several times ** Never did I receive anything! Then she tells me they can only refund me this last $135 [redacted] they owe me $675!!! We can only refund this last one [redacted] I did not wait and wait and finally call about this I've been calling you see that I've been calling you owe me this money. She says my husband needs to call and cancel first then request the full refund back...** And finally this last time my bank says oh why don't we put a stop payment so they cannot take it out again!?!? REALLY you tell me this NOW??? I've could have stopped this before??? Whatever They are Rude and Take your money without you having any info on them....I'm waiting for after the 22nd to see if they mail me the request form. These are Horrible People and a Horrible Company ... So if they refund the last $135 they still owe me $540!Desired Settlement: I want my money back from these people I want them to acknowledge their wrong doing, this could have been resolved a long time ago. And I have since told my husband next time anything like that comes in the mail THROW IT AWAY I do not care if it's FREE from the bank look what happened. One we should have received something from them for the free policy so if needed we could file a claim Two if we checked the wrong box send me something asking how I want to pay and I could have canceled then...

Business

Response:

August 22, 2014

VIA ONLINE SUBMISSION

Revdex.com (“Revdex.com”)

Revdex.com Complaint Department

RE:[redacted]

Dear Sir or Madam:

This correspondence is in regard to the above referenced complaint

filed with your office.

Due to Privacy, we are not able to provide specific information

regarding insurance related matters on this we**ite. Please be assured that a

written response addressing all issues raised by the complainant will be sent

directly to the Primary Insured under separate cover within the next seven (7)

to ten (10) business days.

We appreciate your understanding regarding this matter.

Sincerely,

Third Party Administrator

cc:&n**p;&n**p;&n**p;&n**p;&n**p;&n**p;&n**p;&n*...⇄ carrier

Review: By looking at different sites on the internet I see that I'm not the only person that has been taken in by this company! Last Fall when I was booking a hotel for my fifty class reunion I was given this pitch about getting $40 off for trying "Travelers Advantage" for $1.00 and if I didn't cancel I would be charged $16.99 a month on my Discover Card. It sounded to good to be true and it was! I canceled within the 30 day trial period, but was still charged for the next month. I called and complained and they refunded that month's charge. I thought that I was finished being duped by this company, but unfortunately that was not the case! I did not realize that in the same telephone call that I had signed up for "Travelers Advantage", I had also signed up for "Shoppers Advantage"! I believe that they took 'advantage' of me by using similar names. Having seen that they did refund the first $16.99, I wasn't watching my Discover Card statements close enough to see that I was being charged $16.99 for "Shoppers Advantage". A week ago I was going through charges on my Discover Card and saw this charge and decided that I should search the internet to find out what "Shoppers Advantage" was and I "discovered" this sham by this company! I called and canceled this program and asked for my money back ($169.90). They said they would cancel the account, but that they would not refund the $169.90!

Product_Or_Service: Travelers Advantage and Shoppers Advantage

Desired Settlement: DesiredSettlementID: Refund

I would like my $169.90 refunded and I would hope that the justice system of the state of CT. would take action into looking at the way this company takes advantage of people, especially Senior citizens.

Business

Response:

Business Response /* (1000, 5, 2013/09/04) */

Thank you for your correspondence regarding [redacted]'s concerns with Travelers Advantage and Shoppers Advantage, services provided by Trilegiant Corporation.

By way of background, Travelers Advantage and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in our services. An individual member may join Travelers Advantage and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

After researching his concerns, we found that Mr. [redacted] enrolled in both our Travelers Advantage and Shoppers Advantage services on September 29th, 2012, after being transferred to one of our representatives by [redacted]. Travelers Advantage and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. If Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he was charged the monthly membership fees. The terms of the agreements provide that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage. As such, Mr. [redacted]'s Travelers Advantage membership was canceled on December 31st, 2012, and a $16.99 credit was issued to his credit card account. Mr. [redacted]'s Shoppers Advantage membership was canceled on August 29th, 2013, and credits totaling $170.90 will be issued to his account as full reimbursement of the fees he was charged for the service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: I never signed for insurance with this company through [redacted] Credit Union.Desired Settlement: close coverage accoun

Business

Response:

April 22, 2014

VIA ONLINE SUBMISSION

Revdex.com (“Revdex.com”)

Revdex.com Complaint Department

RE: Revdex.com Case #: [redacted]

Dear Sir or Madam:

This correspondence is in regard to the above referenced complaint

filed with your office.

Due to Privacy, we are not able to provide specific information

regarding insurance related matters on this website. Please be assured that a

written response addressing all issues raised by the complainant will be sent

directly to the Primary Insured under separate cover within the next seven (7)

to ten (10) business days.

We appreciate your understanding regarding this matter.

Sincerely,

Third Party Administrator

cc: carrier

Review: I check my bank account every day. I checked it today and found $19.95 had been taken out. I called my bank and found that a company called "Great Fun" took the money out. I never signed up with this company and have never requested service from them.

I did, however, place a purchase over the phone with a different company back in March. That purchase didn't go well and that purchase was returned. I believe that it is possible my information was sold to this company to automatically enroll me in this membership program. They refused to give my money back and would not let me speak to a manager.Desired Settlement: I just want my money back.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with Great Fun, a service provided by Trilegiant Corporation.

By way of background, Great Fun is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Ms. [redacted] was enrolled in Great Fun on May 20th, 2013. On that date, she was asked if she would like to learn about a special offer for a $25 [redacted] gift check when trying the service for a trial period. Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offer.

During the enrollment, Ms. [redacted] was provided with the terms of the membership in Great Fun. Great care is taken to ensure that the consumer authorizes enrollment in the program. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period. Trial members may cancel at anytime within the trial period by simply calling our toll-free number, which is provided during enrollment and listed on the membership materials and owe nothing further.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun. As such, Ms. [redacted]’s membership was canceled on April 9th, 2014, and a refund of $200.90 will be issued to her debit card account as full reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: I went to make a credit card payment and noticed the below charges that were not mine. This company charged my credit card on10/5/2013 for $21.95, 3/13/2014 for $21.95 and then again on 3/24/2014 for another $21.95. As of today their representative cancelled this membership they claim we signed up for, but would not reverse the charges. The rep stated they could do no more for us.Desired Settlement: I would like them to reverse these charges so my card is not charged.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with [redacted]’s Shoppers Advantage membership, a service provided by Trilegiant Corporation.

By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Mr. [redacted] was enrolled in Shoppers Advantage on October 8th, 2012. On that date, he was asked if he would like to learn about a special offer for a $25 [redacted] gift check when trying the service for a trial period. Mr. [redacted] provided his first and last name, address, and billing information in order to accept the offer in the service.

During the enrollment, Mr. [redacted] was provided with the terms of the membership in Shoppers Advantage. Great care is taken to ensure that the consumer authorizes enrollment in the program. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period. Trial members may cancel at anytime within the trial period by simply calling our toll-free number, which is provided during enrollment and listed on the membership materials and owe nothing further.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Shoppers Advantage. As such, Mr. [redacted]’s membership was canceled on March 28th, 2014, and a full refund of $286.35 will be issued to the credit card account that was charged.

We apologize for any inconvenience that Mr. and Ms. [redacted] may have experienced and hope that this matter has been resolved to their satisfaction.

Sincerely,

Customer Relations

Review: Summary -

I bought a [redacted] airline ticket and opted into TLG Great Fun membership for 1.00 for the first month in exchange for a $50.00 [redacted] gift card. I called Great Fun after receiving my membership package and cancelled service and was refunded any fees that were charged to my account. I was sent the confirmation.

Last month I paid off the credit card that was used for the initial 1.00 charge. This month I noticed that I had a charge and did some investigating. I noticed that a company called TLG Shopper (with a membership number 1 number different from the Great Fun number) charged my account the same amount of money each month.

When I called Great Fun they said it was a different department and they transferred me after they confirmed my cancellation with them. I spoke to TLG Shopper and they said I signed up for their services too when signing up for Great Fun. I have looked through the packed that was originally sent to me and there is NOTHING indicating that I was set up for both "shopping" membership clubs. The kind customer service rep, [redacted], did cancel my membership immediately but said he could not refund any money and he transferred me. the next lady, [redacted] said I was already refunded and I asked for the legal name of the company so I could file a formal complaint. She then transferred me to the office of the president (what ever that meant) I spoke to another lady and she finally gave me the company name and address.

These 2 companies have scammed me and although I will be receiving a refund, I had to argue for something I did not solicit. I am sure there are many others that have been through or will experience this problem.

Yes, I have learned a lesson - however I wanted this complaint to be formally introduced.Desired Settlement: I would like to see the documentation stating I signed up for this particular services.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on October 4, 2014, after making a purchase from [redacted] Airlines and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate she accepted. The offer for joining Great Fun was two $50 rebates for purchases from [redacted] Airlines. The offer related to Shoppers Advantage was $20 worth of rebates for gas purchases. According to the terms of the agreements for Great Fun and Shoppers Advantage, if [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. Please ask [redacted] to call me at [redacted] if she would like to listen to a recording of her enrollment call. Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, [redacted]’s Great Fun membership was canceled on November 24, 2014, and a refund of $16.99 was issued to her credit card account. [redacted]’s Shoppers Advantage membership was canceled on February 27, 2015, and an additional refund of $68.96 is being issued to her account as full reimbursement of the fees that she was charged for this service. We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely,

[redacted]Customer Relations

Review: Since April 2002, we have - unknowingly - been paying an annual membership fee (averaging about $100 per year) to [redacted]. We do not recall signing up for a membership with **. We never signed a contract or received a membership agreement from them. We also never gave our consent for them to charge us an annual membership fee. Because we were unaware that we had a membership, we never purchased anything through **. We have never received a catalog or any other printed piece of marketing material from them. The only document we received from them was a renewal notice on July 29, 2014. As soon as we received it, we called ** and cancelled the membership effective that day. The rep we spoke to **id that we had been members since 4/2002 and provided me with the last four digits of our credit card number. He could not provide us with any evidence that we signed up for the membership. The fact that ** AUTOMATICALLY renews our annual membership is suspect. Not only would I have never signed up for this membership, I would have never enrolled in an AUTOMATIC RENEWAL. This practice is extremely harmful to consumers and we would think major credit card companies would prohibit this practice and only allow it in limited situations. Each charge should have to be authorized by the cardholder. No action by the consumer should translate to no authorization and thus, no charge to the account.Desired Settlement: We believe that [redacted] has used deceptive and fraudulent business practices to charge our credit card without our authorization and we are asking for a refund of $1200 (approx $100 per year for 12 years).

Business

Response:

[redacted]Thank you for your correspondence regarding [redacted] concerns with [redacted] membership, a service provided by [redacted] Corporation.

By way of background, [redacted] is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customers’ account prior to billing and enrolling the consumer in the service. An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are **tisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that [redacted] was enrolled in the [redacted] service after receiving a solicitation which was mailed to select [redacted] customers. A consumer who received the solicitation was invited to cash a check for $4.00 to activate their membership. If the check was cashed, the consumer would have received the membership free for a trial period. Trial members could cancel at anytime within the trial period by simply calling a toll-free number, which was listed on the membership materials and owe nothing. Otherwise, their membership continued and the monthly/annual membership fee was charged to their credit card.

The solicitation piece fully and clearly disclosed the terms of the offer. The front and back of the check clearly stated that cashing the check activated the [redacted] membership. Furthermore, the letter that enclosed the check also stated, on the front and the back, that cashing or depositing the check automatically enrolled the consumer in the service.

Our records indicate that [redacted] was enrolled in the [redacted] service on April 1, 2002, after the check for $4.00 was cashed. We are mailing a copy of that check to [redacted] for their review.

Please be assured that we make every effort to ensure that a member is **tisfied with their membership in [redacted]. As such, [redacted] membership was canceled on July 29, 2014, and a refund of $1,109.88 is being issued to his credit card account as full reimbursement of the fees that he was charged for the service.

We have also have taken immediate steps to remove [redacted] name and address from our future mailing lists. However, in some cases, the process to ensure that a name is removed from all mailing lists may take several weeks to complete.

We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to their satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: on june 2 2013 I noticed a charge of 12.99 on my [redacted] credit card..upon looking back several statements I noticed the same 12.99.from a tlg

tlg great fun has been charging my [redacted] for over a year ..I just noticed today..I feel stupid.I thought this 12.99 was the last time I used the card...cancelled card today..will report to fraud dept when open on 6-3-2013,,please help get my money backDesired Settlement: 12 months at 12.99 a month..I never signed up. to them or know who they are..maybe when I bought tickets online they stole my account info!

Business

Response:

Business Response /* (1000, 5, 2013/06/04) */

Thank you for your correspondence regarding [redacted]'s concerns with her Great Fun membership, a service provided by Trilegiant Corporation.

By way of background, Great Fun is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in Great Fun. An individual member may join the service in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Mrs. [redacted] was enrolled in the Great Fun service on April 16, 2008, while responding to an online offer on the [redacted].com website. The Great Fun membership was described to her at the time of enrollment, including billing and cancellation terms. Mrs. [redacted] accepted the offer by providing verification of acceptance (City of Birth) and clicking "yes", indicating her agreement to enroll in the service.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun. As such, Mrs. [redacted]'s membership was canceled on June 3rd, 2013, and a refund of $792.93 will be issued to her credit card account.

We apologize for any inconvenience that Mrs. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: After purchasing an item on TV, I find that this company has been taking $19.99 from my Visa since November 18,2010. In confronting them they have agreed to give $580.71, a full refund. At the time, I was grieving the death of my son & soon after was in a life threatening accident & under the Doctor's care. This is a scam and should not be taken lightly. I have another similar complaint to lodge. Shame on me for not checking it out sooner but these people are breaking the law when they refuse to send me the tape of the phone conversation, and I understand that it my right.

Product_Or_Service: Shopping advantage of coupons, budget savers, etc.

Desired Settlement: DesiredSettlementID: Other (requires explanation)

They need to be investigated. Too many Seniors & people in general are being taken advantage of by these fast talking, scam artist.

Business

Response:

Business Response /* (1000, 5, 2013/06/07) */

Thank you for your correspondence regarding [redacted]'s concerns with [redacted] Shoppers Advantage membership, a service provided by Trilegiant Corporation.

By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in Shoppers Advantage. An individual member may join the service in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Mr. [redacted] was enrolled in Shoppers Advantage on November, 18th, 2010. On that date, he was asked if he would like to learn about a special offer for a $25 American Express gift card when trying the service for a trial period. Mr. [redacted] provided his first and last name, address, and billing information in order to accept the offer in the service.

During the enrollment, Mr. [redacted] was also provided with the terms of the membership in Shoppers Advantage. Great care is taken to ensure that the consumer authorizes enrollment in the program. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period. Trial members may cancel at anytime within the trial period by simply calling a toll-free number, which is provided during enrollment and listed on the membership materials and owe nothing further.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Shoppers Advantage. As such, Mr. [redacted]'s membership was canceled on June 6th, 2013, and a full refund of $580.71 is being issued to the credit or debit card account that was being charged.

We apologize for any inconvenience that Ms. [redacted] and Mr. [redacted] may have experienced and hope that this matter has been resolved to their satisfaction.

Sincerely,

Customer Relations

Review: Company has been charging our credit card $11.99 per month since June of 2010. Since the amount was relatively small I am sorry to say it was overlooked until the last 6 months. Credit Card Company put a temporary credit on the account and we received one credit several month ago. When the credit was removed FYE started charging us again. I called Credit Card Company again several days ago and we had a conference call with FYE and first they said they could only refund 4 payments then it went up several times as the person on the phone put us on hold as to what they could refund until I had no more time for the call. Today I see they have credited our Credit card $131.89 and $119.80 for a total of $251.69. This is not even one/half of what was taken from our account. As best we can tell over $575.00 was charged. This leaves a balance due of $325.00 without including an amount for lost time from work dealing with this.Desired Settlement: We want an additional $325.00 refunded to us.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with [redacted]’s FYE Backstage Pass VIP membership, a service provided by Trilegiant Corporation.

By way of background, FYE Backstage Pass VIP is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in FYE Backstage Pass VIP. An individual member may join the service in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Ms. [redacted] enrolled on June 29, 2010, by purchasing an FYE Backstage Pass VIP membership when shopping at an FYE store. We are mailing Ms. [redacted] a copy of her store receipt that indicates her agreement to enroll in the service and also details the terms and conditions of the enrollment for her review.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in FYE Backstage Pass VIP. As such, Ms. [redacted]’s membership was cancelled on April 8, 2014, and a refund of $11.99 was issued to her credit card account. Additional refunds totaling $527.56 are being issued to her account as full reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that Mr. and Ms. [redacted] may have experienced and hope that this matter has been resolved to their satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: Money with drawn after cancellation of policy causing over draft charges to my bank account. The Affinion Group keeps telling me ten to fifteen business day before refunding to my account and refuse to pay the over draft charges. Due to the overdraft I an unable to get my medications and transportation to my medical appointments.Desired Settlement: Immediate refund... $99.00 plus the overdraft charges of $40.00...

Business

Response:

May 16, 2014

VIA ONLINE SUBMISSION

Revdex.com (“Revdex.com”)

Revdex.com Complaint Department

RE: Revdex.com Case #: [redacted]

Dear Sir or Madam:

This correspondence is in regard to the above referenced complaint

filed with your office.

Due to Privacy, we are not able to provide specific information

regarding insurance related matters on this website. Please be assured that a

written response addressing all issues raised by the complainant will be sent

directly to the Primary Insured under separate cover within the next seven (7)

to ten (10) business days.

We appreciate your understanding regarding this matter.

Sincerely,

Third Party Administrator

cc: carrier

May 16, 2014

VIA ONLINE SUBMISSION

Revdex.com (“Revdex.com”)

Revdex.com Complaint Department

RE: Revdex.com Case #: [redacted]

Dear Sir or Madam:

This correspondence is in regard to the above referenced complaint

filed with your office.

Due to Privacy, we are not able to provide specific information

regarding insurance related matters on this website. Please be assured that a

written response addressing all issues raised by the complainant will be sent

directly to the Primary Insured under separate cover within the next seven (7)

to ten (10) business days.

We appreciate your understanding regarding this matter.

Sincerely,

Third Party Administrator

cc: carrier

Consumer

Response:

I went to my bank, Bank [redacted]., with the cancellation letter from this business. The bank found that they took monies without my permission and reversed the charges. The $99.00 was bank in my account this morning through electronic banking as of 5-16-2014

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: Have no idea who this company is, tried to call to find out why $21.95 was deducted from my checking acct and after asking my name said they could not talk with me and hung up, Tried to call back and went straight to automated teler, ask my name and then told me my call could not be accepted. As I said above, I do not know who this company is or why/how they got my acct info, but I want it stopped and my money refundedDesired Settlement: Money they took from my account put back in the account

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Shoppers Advantage membership, a service provided by Trilegiant Corporation.

By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Ms. [redacted] was enrolled in Shoppers Advantage on November 7th, 2013. On that date, she was asked if she would like to learn about a special offer for a $25 [redacted] gift check when trying the Shoppers Advantage service for a trial period. Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offer in the service.

During the enrollment, Ms. [redacted] was provided with the terms of the membership in Shoppers Advantage. Great care is taken to ensure that the consumer authorizes enrollment in the program. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fee at the end of the trial period. Trial members may cancel at anytime within the trial period by simply calling our toll-free number, which is provided during enrollment and listed on the membership materials and owe nothing further.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Shoppers Advantage. As such, Ms. [redacted]’s membership was canceled on January 2nd, 2014, and a refund of $21.95 was issued to her debit card account as reimbursement of the monthly fee that she was charged.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

Review: [redacted]

I am rejecting this response because: Half of what they stated is not true, and the man that was on the phone talked so darn fast, and with an accent it was very difficult to understand him

Sincerely,

Review: I had signed up for Great Fun on March 5th, because I was told I was eligable for a $100 rebate as long as I paid a one time fee of $1 for the trail month. after multiple calls and questions I had finally recieved the rebate forms. so I followed their instructions to get my $100. All I had to do was send the reciept from the ticets I bought to them along with the rebate forms. Now, on multiple occasions I had asked to make sure I would get the full $100 from the rebates because of mt [redacted] purchase, and everyone I talked to agreed and said that this would happen. well, I still hadn't gotten the money from the rebates and I was wondering if they ever got the forms from me. well, on my way home from work today (April 18th) I had stopped to put my money from the days work in to my checking account. and I found out that a sister company of great fun had charged me a membership fee of $16.99 that I never heard of or authorized. So I am getting that money back from that sister company. while I was on the phone with this man (who I am assuming is the owner of the company) I asked about the rebates and when I should be expecting them, etc. He explained to me that only one of the $50 rebate forms was accepted, and the other was declined. I told him about how everyone I talked to through his company said I would get the full $100. I got so frustrated I just cancelled my membership and made sure I would still get the $50 check from the rebates. about 15 to 20 minutes later, I called them back because I was driving at the time and needed to calm down. once I got home I called just to ask a few more questions because I was so confused. he had explained to me that I had to purchase two items from ticket master in order to get the $100. I then told him that I did purchase two items, but he argued back that they had to be separate transactions in order to count. NOBODY HAD EVER TOLD ME ANYTHING ABOUT THIS!. Yes, I was cursing quite a bit, I tend to have a bit of a temper, especially if someone lies.Desired Settlement: Since multiple people had told me about the rebate and me getting the whole $100, I would like that money. Great Fun "says" I will get the $50, but I think that since they had said to me on multiple occasions I would get ll of it with a single transaction, I deserve an extra $50. This company is a FRAUD!! The man kept adding information on like he was trying to make me leave them alone, to make me think it is my fault. well, its not. I followed their rules and they screwed me over.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns regarding her Great Fun and Shoppers Advantage membership, services provided by Trilegiant Corporation.

Our records indicate that Ms. [redacted] was enrolled in our Great Fun and Shoppers Advantage services on March 5th, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate she accepted. The offer for joining Great Fun was two $50 rebates toward purchase made through [redacted]. The offer related to Shoppers Advantage was $20 in gas purchase rebates. According to the terms of the agreements for Great Fun and Shoppers Advantage, if she did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.

In order to avail herself of the promotional offer from Great Fun, Ms. [redacted] was required to return the rebate forms that were included in her membership kit or sent to the e-mail provided during the enrollment process along with two separate [redacted] receipts. Upon receipt of the completed rebate forms and corresponding receipts, Ms. [redacted]’s rebate checks would have been delivered within 4-6 weeks.

We regret that there was any misunderstanding regarding the terms of our offer. In order to uphold our high level of customer satisfaction, we have requested that an additional $50.00 check be sent to Ms. [redacted]. She should receive this check within 15-20 business days.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Ms. [redacted]’s Great Fun membership was canceled on April 18th, 2014, and she was not charged a monthly fee for the service. Ms. [redacted]’s Shoppers Advantage membership was also cancelled on April 18th, 2014, and a refund totaling $17.99 is being, issued to her debit card account as reimbursement for the fees she was charged for the service.

We apologize for any inconvenience Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Just to be clear, they are sending 2 $50 checks? Because they already told me I would get one $50 check, but message says yet will send another? This is what I wanted, just double checking. And just to be clear, nobody ha ever told me anything about the shoppers thing, only great fun! Thanks!

Sincerely,

Review: I was charged $16.99 for 17 months for the Shopper's Advantage service after canceling my membership.

I purchased/signed up for Shopper's Advantage on May 3, 2013 when I purchased a car rental. I then cancelled the membership as I did not use the service further or felt that it was a good value. I noticed the charge on my credit card today only because I was out of the country on the date that I was charged and so I looked into it thinking it could be fraudulent. When I called TLG (Shoppers Advantage) I was then told that my membership was never cancelled. During the 17 months I made payments, there was no mail sent or email giving me any information that I was a member of Shopper's Advantage. When I asked what recourse I had, the customer service rep. stated that I had none. I should have saved the confirmation number of my cancellation, which I no longer have. My credit card company credited me for 3 payments but they have no ability to pursue this beyond the credit card activity of the last 90 days.Desired Settlement: I am seeking a refund for the 17 months payment of $16.99 = a total of $288.83.

I would also like to see that Shopper's Advantage is required to communicate with their members either through email or mail letting them know that they are being billed monthly for their service.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her Shoppers Advantage membership, a service provided by Trilegiant Corporation.

By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Please be assured that we make every effort to comply with a member’s request to cancel their membership in Shoppers Advantage for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and he/she will owe nothing further. Ms. [redacted] can be assured that her Shoppers Advantage membership was canceled on November 4, 2014, and a refund of $289.83 will be issued to her credit card account as full reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: Elderly mother has been automatically charged for at least 8 months for services not requested. The above address is for a CC that I maintain for my elderly mother for goods and sevices. No one ever call my number to get approval for services. I have called multiple times to cancel both Shoppers Advantage and Great Fun. Was finally successful to cancel Shoppers Advantage in Nov only after canceling credit card and getting new number.

Company says no record of my calls, however my cell phone history log proves otherwise.Desired Settlement: Refund

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation.

By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

Our records indicate that Ms. [redacted] was enrolled in both Great Fun and Shoppers Advantage on March 26, 2015. On that date, Ms. [redacted] was asked if she would like to learn about special offers for trying the services for trial periods. The offer for joining Great Fun was a $40.00 Visa gift card. The offer related to Shoppers Advantage was a $50.00 shopping credit. Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offers in the services.

During the enrollments, Ms. [redacted] was provided with the terms of the memberships in Great Fun and Shoppers Advantage. Great care is taken to ensure that the consumer authorizes enrollment in the programs. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods. Trial members may cancel at any time within the trial periods by simply calling the toll-free numbers which are provided during enrollment and listed on the membership materials and owe nothing further.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Ms. [redacted]’s Great Fun membership was canceled on December 31, 2015, and a full refund of $136.92 will be issued to her credit card account. Ms. [redacted]’s Shoppers Advantage membership was canceled on November 21, 2015, and a refund of $16.99 was issued to her credit card account. Additional refunds totaling $102.94 will be issued to her account as full reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Jason A[redacted]

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and would like to know which CC the refund was/will be issued?.

Sincerely,

Loretta [redacted]

Review: I looked at my bank statement and was surprised to find that I was charged $81 dollars. The charged showed as "[redacted]". I went to my bank inquiring what this was for. They stated that I must have signed up for some insurance through a third party they use that I've never even heard of and told me to call the number. When I called the number, the automated system asked me to spell my name and once I did, they could find no information from me. I was then referred to an agent and she stated that I received a letter in the mail for additional insurance and I sent it back with my signature to accept. I've had an account here for a while and I've never received any form like that in the mail and I would never accept something that I already have elsewhere. I asked to have that form sent to me to verify my signature and I was informed it will take 10-15 business day which I feel is very unacceptable since I've never even heard of Affinion until this day.Desired Settlement: I would like a full refund as I have never signed up for any such insurance and never received nor sent anything to any such company for any insurance. It's very unfair to me and any other individual who is unknowingly charged a fee, especially with the settlement this company has made in 2013 for the same exact issue.

Business

Response:

December 11, 2015VIA ONLINE SUBMISSION Revdex.com File ID: [redacted] Dear Madam or Sir:We are responding to the above referenced complaint filed with your office. As the content of this complaint pertains to insurance, for privacy reasons we are unable to post our response on this website. Please be assured our response was mailed directly to the complanaint today addressing all concerns raised in the complaint. The response is scheduled to be delivered Monday by [redacted], signature required. We appreciate your understanding in this matter. Sincerely,Third Party Administrator CC: Carrier

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I went on a website called [redacted] back in April of 2013. My children saw this product on [redacted] I placed an order online giving out my atm card info. I never received any product or confirmation number. I found this odd. I then received a call from TLG Shopper, otherwise known as Shopper's Advantage. They claimed they were part of [redacted] and were following up w/my order, but just needed my information one more time. At first I disagreed, but they told me that was the only way to place my order. I somehow got enrolled in The Shopper's Advantage Program for $21.95 per month. I tried to cancel and they gave me a hard time. They told me they already had my atm information and I would only be charged the first month and I could cancel as soon as I got my Shopper's Advantage packet in the mail. I received it two weeks later, and quickly cancelled in May of 2013. I was fully refunded the money the next morning. I thought it was over. To my surprise I have been charged that $21.95 every month since July. They were smart and did not charge me in June, so I would think it was settled. I called them this past Monday October 28th when I saw TLG Shopper on my bank statement. My bank gave me more info on them. When I spoke with TLG Shopper they claimed I never cancelled, even though I had a cancellation number from May and proof of my refund according to bank statements. I also have never received any products from them since the initial one in May. I am outraged by this deception and this company needs to be shut down. P.S. [redacted].com doesn't even exist anymore. Their website has a series of numbers when clicked on. I believe it was a front for the TLG scam.Desired Settlement: I would like to get a refund of the monthly charges made from July, Aug. Sept. and Oct. which totals $87.80, since I cancelled with this company in May and have been getting charged for something each month that I have never received.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Shoppers Advantage membership, a service provided by Trilegiant Corporation.

By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Ms. [redacted] was enrolled in Shoppers Advantage on May 10th, 2013. On that date, she was asked if she would like to learn about a special offer for a $25 [redacted] gift check when trying the service for a trial period. Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offer in the service.

Please be assured that we make every effort to comply with a member’s request to cancel their membership in Shoppers Advantage for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and they will owe nothing further.

We regret that Ms. [redacted]’s initial request to cancel her Shoppers Advantage membership was not effectively processed. Ms. [redacted] can be assured that her membership was canceled on October 29th, 2013, and $110.75 will be issued to her debit card account as full reimbursement of the fees that she was charged for the service. Our records do not indicate that Ms. [redacted] has received a refund for any of her membership fees prior to this.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: Travelers advantage offered a rebate upon subscribing to the service, and significant discounts on booking hotels. The Hotel deals were insignificant. Most often when I attempted to book the actual discount was less than the monthly fee I pay to travelers advantage.Desired Settlement: A refund for the last 12months of my subscription to Travelers Advantage. Est. $152.91 + the $75.00 rebate I was offered.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with his Travelers Advantage membership, a service provided by Trilegiant Corporation. Our records indicate that Mr. [redacted] was enrolled in our Travelers Advantage service on September 22, 2014, after making an online hotel reservation and then responding to an offer to receive a rebate on his recent reservation by calling a toll free number. Upon calling the toll free number, Mr. [redacted] was offered one (1) $50.00 hotel reservation rebate and one (1) $25.00 hotel reservation rebate for joining Travelers Advantage. According to the terms of the agreement for the service, if Mr. [redacted] did not inform us that he wished to cancel the membership at the end of the trial period, he would be charged the current monthly membership fees.In order to avail himself of the promotional offer, Mr. [redacted] was required to return the rebate forms that were included in his membership kit or sent to the e-mail provided during the enrollment process along with his corresponding receipts for hotel reservations. Upon receipt of the completed rebate forms and receipts, Mr. [redacted] rebate checks would have been delivered within 4-6 weeks. Our records do not show that Mr. [redacted] has previously returned the rebate forms that were sent to him. In order to uphold our high level of customer satisfaction, we have requested for the rebate forms to be sent to Mr. [redacted] again. Mr. [redacted] should receive these in the mail within the next ten to fifteen business days.Please be assured that we make every effort to ensure that a member is satisfied with their membership in Travelers Advantage. As such, Mr. [redacted] membership was canceled on July 16, 2015, and refunds totaling $152.91 are being issued to his credit or debit card account as reimbursement of the monthly fees that he was charged for the service. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely,[redacted]Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,