Affinion Group, Inc.

Review: I check my bank account every day. I checked it today and found $19.95 had been taken out. I called my bank and found that a company called "Great Fun" took the money out. I never signed up with this company and have never requested service from them.

I did, however, place a purchase over the phone with a different company back in March. That purchase didn't go well and that purchase was returned. I believe that it is possible my information was sold to this company to automatically enroll me in this membership program. They refused to give my money back and would not let me speak to a manager.Desired Settlement: I just want my money back.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with Great Fun, a service provided by Trilegiant Corporation.

By way of background, Great Fun is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Ms. [redacted] was enrolled in Great Fun on May 20th, 2013. On that date, she was asked if she would like to learn about a special offer for a $25 [redacted] gift check when trying the service for a trial period. Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offer.

During the enrollment, Ms. [redacted] was provided with the terms of the membership in Great Fun. Great care is taken to ensure that the consumer authorizes enrollment in the program. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period. Trial members may cancel at anytime within the trial period by simply calling our toll-free number, which is provided during enrollment and listed on the membership materials and owe nothing further.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun. As such, Ms. [redacted]’s membership was canceled on April 9th, 2014, and a refund of $200.90 will be issued to her debit card account as full reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: I never signed for insurance with this company through [redacted] Credit Union.Desired Settlement: close coverage accoun

Business

Response:

April 22, 2014

VIA ONLINE SUBMISSION

Revdex.com (“Revdex.com”)

Revdex.com Complaint Department

RE: Revdex.com Case #: [redacted]

Dear Sir or Madam:

This correspondence is in regard to the above referenced complaint

filed with your office.

Due to Privacy, we are not able to provide specific information

regarding insurance related matters on this website. Please be assured that a

written response addressing all issues raised by the complainant will be sent

directly to the Primary Insured under separate cover within the next seven (7)

to ten (10) business days.

We appreciate your understanding regarding this matter.

Sincerely,

Third Party Administrator

cc: carrier

Review: Received a letter from our bank about free through them accidental death insurance despite me negative filling I let my husband sign us up. NEVER Received anything in the mail about who the company was account number phone number nothing. Then all of a sudden a draft gets taken out of my account I call the bank they say I have to call the insurance company and give me a number I call and say who are you why are you taking my money the person cannot speak proper english will not give me their name only states they have to mail me something for my husband to sign, I receive NOTHING then 3months later they draft out again I call the bank again get the number same story no english mail only this happens 5times from 08/05/13 to this last time 08/05/201 when it came out again this time the phone number is on the draft line I call and before the non speaking english person can start their spill I lose it and DEMAND a Supervisor and one that can speak English! Finally she comes on the line Finally I get the name of the company Affinion and an account number Finally she says oh well we are open til 9pm have your husband call to cancel REALLY! We've mailed you several times ** Never did I receive anything! Then she tells me they can only refund me this last $135 [redacted] they owe me $675!!! We can only refund this last one [redacted] I did not wait and wait and finally call about this I've been calling you see that I've been calling you owe me this money. She says my husband needs to call and cancel first then request the full refund back...** And finally this last time my bank says oh why don't we put a stop payment so they cannot take it out again!?!? REALLY you tell me this NOW??? I've could have stopped this before??? Whatever They are Rude and Take your money without you having any info on them....I'm waiting for after the 22nd to see if they mail me the request form. These are Horrible People and a Horrible Company ... So if they refund the last $135 they still owe me $540!Desired Settlement: I want my money back from these people I want them to acknowledge their wrong doing, this could have been resolved a long time ago. And I have since told my husband next time anything like that comes in the mail THROW IT AWAY I do not care if it's FREE from the bank look what happened. One we should have received something from them for the free policy so if needed we could file a claim Two if we checked the wrong box send me something asking how I want to pay and I could have canceled then...

Business

Response:

August 22, 2014

VIA ONLINE SUBMISSION

Revdex.com (“Revdex.com”)

Revdex.com Complaint Department

RE:[redacted]

Dear Sir or Madam:

This correspondence is in regard to the above referenced complaint

filed with your office.

Due to Privacy, we are not able to provide specific information

regarding insurance related matters on this we**ite. Please be assured that a

written response addressing all issues raised by the complainant will be sent

directly to the Primary Insured under separate cover within the next seven (7)

to ten (10) business days.

We appreciate your understanding regarding this matter.

Sincerely,

Third Party Administrator

cc:&n**p;&n**p;&n**p;&n**p;&n**p;&n**p;&n**p;&n*...⇄ carrier

Review: Repeated premium charges for insurance. No idea how long. Now I have over draft notice from a dormant accountDesired Settlement: Check issued for every month I was charged. I have no need for this policy. Coverage ID listed as [redacted]. No more charges to this account effective immediately. Credit union charged me $29 in over draft fees & I want that back plus addition fees if Affinion Group continues charging fees to this account. If there is a class action suit I will join

Business

Response:

August 27, 2014

VIA ONLINE SUBMISSION

Revdex.com (“Revdex.com”)

Revdex.com Complaint Department

RE: Revdex.com Case #: [redacted]

Dear Sir or Madam:

This correspondence is in regard to the above referenced complaint

filed with your office.

Due to Privacy, we are not able to provide specific information

regarding insurance related matters on this website. Please be assured that a

written response addressing all issues raised by the complainant will be sent

directly to the Primary Insured under separate cover within the next seven (7)

to ten (10) business days.

We appreciate your understanding regarding this matter.

Sincerely,

Third Party Administrator

cc: carrier

Review: In mid-April 2014, I made a purchase from [redacted], and had to call customer service about a simple matter that was resolved easily. At the end of the call, they had a special offer (I'm not sure of the exact wording) and I allowed them to transfer me. It was a trail membership for shopping of some kind. I accepted the offer (apparently, it was $1.00 as I look back on credit card statements) and figured I could just cancel within a month. I did call to cancel within a month. However, a charge for $16.99 appeared on my credit card statement that I received in late June. I called and they said that there were two different companies with this sort of membership and I must have cancelled the other one. They offered to give me one month free and send me materials related to the membership. I accepted (why I didn't just cancel the whole thing, I don't know). In the coming weeks, I attempted to register on their website ([redacted]shoppersadvantage[redacted]) to see what this was all about. The site consistently could not register me and said there was an error and to try again later. I made a few calls and there were attempts back and forth to get this to work (I didn't record information on all of them, but they included calls on 8/14/2014 at about 6:05 p.m. EDT and 8/21/2014 at about 8 p.m. EDT with [redacted]). Finally, with no resolution in sight, and really wanting nothing more to do with this scam, I called on 8/26/2014 at about 6:45 p.m. EDT, spoke with [redacted], and cancelled the membership. The following week, I looked at my credit card charges online, and I had been billed again for membership on 8/27/2014.Desired Settlement: I would like the $16.99 returned for the membership charge made after I called to cancel. Although I'm upset the other charges totaling $17.99, I should have contested these back in June.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with his Everyday Privileges Gold and Shoppers Advantage memberships, services provided by Trilegiant Corporation.

After researching his concerns, we found that Mr. [redacted] was enrolled in both our Everyday Privileges Gold and Shoppers Advantage services on April 16, 2014, after being transferred to one of our representatives by [redacted]. Please be assured that we make every effort to ensure that members are satisfied with their memberships in Everyday Privileges Gold and Shoppers Advantage. As such, Mr. [redacted]’s Everyday Privileges Gold membership was canceled on May 18, 2014, and he was not charged a monthly fee for the service. Mr. [redacted]’s Shoppers Advantage membership was canceled on August 26, 2014, and a full refund of $34.98 will be issued to his credit card account. Please note that Mr. [redacted] was charged $51.97 for the service, but he disputed one of our $16.99 charges, which was then charged back to Shoppers Advantage. Mr. [redacted] will not be required to pay that fee.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: I have been improperly charged, without my authorization or knowledge. I was reached via telephone and did not receive any written confirmation of the terms of the call and had no information of the company to contact them to cancel or discuss the services offered.Desired Settlement: I wish to have my debit card refunded and my credit cleared of all charges.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with services provided by Trilegiant Corporation. By way of background, Trilegiant Corporation is an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. After an initial investigation of our databases, we could not locate a membership for Ms. [redacted] in any of our services with the information provided in her complaint. In order to complete a more thorough search, a service name, a service account number (if known), any other related information (other names, previous addresses) or a copy of Ms. [redacted]’s statement reflecting one of our charges is requested. Ms. [redacted] may either e-mail ([redacted]) or fax (###-###-####) the information to my attention for review and further investigation. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter will be resolved to her satisfaction. Sincerely, [redacted]

Review: Summary -

I bought a [redacted] airline ticket and opted into TLG Great Fun membership for 1.00 for the first month in exchange for a $50.00 [redacted] gift card. I called Great Fun after receiving my membership package and cancelled service and was refunded any fees that were charged to my account. I was sent the confirmation.

Last month I paid off the credit card that was used for the initial 1.00 charge. This month I noticed that I had a charge and did some investigating. I noticed that a company called TLG Shopper (with a membership number 1 number different from the Great Fun number) charged my account the same amount of money each month.

When I called Great Fun they said it was a different department and they transferred me after they confirmed my cancellation with them. I spoke to TLG Shopper and they said I signed up for their services too when signing up for Great Fun. I have looked through the packed that was originally sent to me and there is NOTHING indicating that I was set up for both "shopping" membership clubs. The kind customer service rep, [redacted], did cancel my membership immediately but said he could not refund any money and he transferred me. the next lady, [redacted] said I was already refunded and I asked for the legal name of the company so I could file a formal complaint. She then transferred me to the office of the president (what ever that meant) I spoke to another lady and she finally gave me the company name and address.

These 2 companies have scammed me and although I will be receiving a refund, I had to argue for something I did not solicit. I am sure there are many others that have been through or will experience this problem.

Yes, I have learned a lesson - however I wanted this complaint to be formally introduced.Desired Settlement: I would like to see the documentation stating I signed up for this particular services.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on October 4, 2014, after making a purchase from [redacted] Airlines and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate she accepted. The offer for joining Great Fun was two $50 rebates for purchases from [redacted] Airlines. The offer related to Shoppers Advantage was $20 worth of rebates for gas purchases. According to the terms of the agreements for Great Fun and Shoppers Advantage, if [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. Please ask [redacted] to call me at [redacted] if she would like to listen to a recording of her enrollment call. Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, [redacted]’s Great Fun membership was canceled on November 24, 2014, and a refund of $16.99 was issued to her credit card account. [redacted]’s Shoppers Advantage membership was canceled on February 27, 2015, and an additional refund of $68.96 is being issued to her account as full reimbursement of the fees that she was charged for this service. We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely,

[redacted]Customer Relations

Review: On 5/26/2015 around 3 pm, I attempted to start my vehicle, but the battery was dead. I called in and requested a tow truck service call, and that I needed a jump start because my vehicle would not start.

They sent out a service truck that had no capabilities of towing, only to jump start the vehicle. The rep they sent was not able to jump start my car, and held down the gas pedal while trying to jump start it. This gave a extremely strong smell of gasoline coming from the car. After he was done, he assured me it was definitely NOT the battery, and that something else was seriously wrong with my car.

I then had to call [redacted] again, and request a tow truck for the second time, since they did not do this as originally requested. The second tow truck driver was friendly, and towed me where I needed to go to get my car fixed.

As it was 6 pm at the time, my mechanic was closed for the day, and I had to rent a car so that I could work that night, an expense of about $35.

The next morning at 9 am, my mechanic called me, stating he got the car started. When I asked what was wrong with it, he said nothing, it just needed a jump start. He said that when he hooked it up, it started right up.

When I contacted [redacted] about this issue, I was promised that someone would call me back concerning this. In this same phone call, I was told that the service call would not be counted against me since the service provider did not do what he was suppose to do. I also requested reimbursement for the rental car because if I had received the service from someone who knew how to jump start a car, I would not have been required to rent a car.

3 months later, no one from [redacted] made any attempt to contact me via phone, e-mail, or by letter. When I called on 8/25/2015 for another service request, I was surprised to find out that not only had [redacted] ignored this request, they didn't credit this service call as promised!

I would highly recommend NOT to use [redacted], or to buy this membership. I had to file a complaint with [redacted] a few months ago just to get my membership card, and here I am again, filing a complaint because I incurred an expense I should NOT have incurred, had they sent a service provider who knew how to do the simple task of jump starting my car. I even offered the phone number to my mechanic to [redacted] to confirm that all my car needed was a jump start, but they declined, and stated that they may request it when calling me back (Which they never called back or anything!

Do yourself a favor, get service from a different company that will actually treat you like a valued customer and listen to you, not blow you off.Desired Settlement: Refund me the cost of the rental car. Had the service provider done his job properly, I would not have needed a rental car. My mechanic confirmed first thing the next morning that all it needed was a jump start, and was able to get the car started immediately with no problems.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his AutoVantage Enhanced membership, a service provided by Trilegiant Corporation. We have reviewed Mr. [redacted]’s service call recordings and found that on May 26, 2015, Mr. [redacted] called specifically requesting a jumpstart for his vehicle. Mr. [redacted] indicated that he had attempted to jumpstart the vehicle himself, but it did not work. Our representative explained to Mr. [redacted] that if the service provider that we sent was unsuccessful in jumpstarting the vehicle, he would have to call us back to request service for a tow. At that time, we honored Mr. [redacted]’s request for a jumpstart service. Mr. [redacted] called back later that day to request service for a tow. We successfully towed the vehicle and have found that the service was completed in a reasonable amount of time and that there were no delays with the service. We explained to Mr. [redacted] that because his tow service was completed within the time frame promised, and as we have no way to substantiate if a jumpstart was the only issue with his vehicle, we cannot accept liability for his car rental expenses. However, in order to uphold our high level of customer satisfaction, we will refund Mr. [redacted] for $35.00 of his yearly membership fee. Mr. [redacted] can expect to receive the refund check within the next fifteen to twenty business days. We have also notated in Mr. [redacted]’s account that the unsuccessful jumpstart request would not be counted as one of his occurrences. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely, Jason A[redacted]Customer Relations

Review: I was misled by this company, and was signed up for the Shoppers Advantage program without any recollection or clear explanation on my part. I am retired, and on a fixed income. I have called to cancel twice previously, and sent a letter. They continue to charge my bank account, charging me as recently as 9-9-15, for $16.99 per charge. I am contacting my bank in the morning to see if they can block the charges. I want my account cancelled and I want proof. If this continues, I will use my savings to solicit a lawyer and take legal action. I want this resolved, as soon as possible. What they are doing should be illegal.Desired Settlement: I want my account cancelled, I want no further charges or solicitation EVER, and I would like my money for any past payments to be refunded. Thank you.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Shoppers Advantage membership, a service provided by Trilegiant Corporation. By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. Our records indicate that Mr. [redacted] was enrolled in both our Shoppers Advantage and Great Fun services on July 17, 2015. On that date, Mr. [redacted] was asked if he would like to learn about special offers for trying the services for trial periods. The offer for joining Shoppers Advantage was a $50.00 shopping rebate. The offer related to Great Fun was a $40.00 Visa gift card. Mr. [redacted] provided his first and last name, address, and billing information in order to accept the offers in the services. During the enrollments, Mr. [redacted] was provided with the terms of the memberships in Shoppers Advantage and Great Fun. Great care is taken to ensure that the consumer authorizes enrollment in the programs. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods. Trial members may cancel at any time within the trial periods by simply calling the toll-free numbers, which are provided during enrollment and listed on the membership materials and owe nothing further. Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Great Fun. As such, Mr. [redacted]’s Shoppers Advantage membership was canceled on September 15, 2015, and a refund of $16.99 is being issued to his debit card account as reimbursement of the monthly fee that he was charged. Mr. [redacted]’s Great Fun membership was canceled on August 20, 2015, and he was not charged a monthly fee for the service. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely, Jason A[redacted]Customer Relations

Review: on june 2 2013 I noticed a charge of 12.99 on my [redacted] credit card..upon looking back several statements I noticed the same 12.99.from a tlg

tlg great fun has been charging my [redacted] for over a year ..I just noticed today..I feel stupid.I thought this 12.99 was the last time I used the card...cancelled card today..will report to fraud dept when open on 6-3-2013,,please help get my money backDesired Settlement: 12 months at 12.99 a month..I never signed up. to them or know who they are..maybe when I bought tickets online they stole my account info!

Business

Response:

Business Response /* (1000, 5, 2013/06/04) */

Thank you for your correspondence regarding [redacted]'s concerns with her Great Fun membership, a service provided by Trilegiant Corporation.

By way of background, Great Fun is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in Great Fun. An individual member may join the service in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Mrs. [redacted] was enrolled in the Great Fun service on April 16, 2008, while responding to an online offer on the [redacted].com website. The Great Fun membership was described to her at the time of enrollment, including billing and cancellation terms. Mrs. [redacted] accepted the offer by providing verification of acceptance (City of Birth) and clicking "yes", indicating her agreement to enroll in the service.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun. As such, Mrs. [redacted]'s membership was canceled on June 3rd, 2013, and a refund of $792.93 will be issued to her credit card account.

We apologize for any inconvenience that Mrs. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: Buyers Advantage had charged me the membership fee without my authorization, therefore, I request for refund. On Aug 2013, I found I have been charged by Buyers Advantage $16.99 every month since Feb 2012 when I checked my bank account. I was really confused; therefore I contacted the customer service according to the phone number on my bank statement. I was told I was added to Buyers Advantage membership since Feb,2012.The truth is I didn't know this membership and didn't agree to be a member. Furthermore, during the past 18 months, I didnt receive any email or mail about the membership. That is the reason I didnt cancel it until Aug,2013. If I didnt check my bank account, I would be still kept in the dark. The customer service told me the reason I didn't get my membership information was that I relocated. But the really story is I relocated on May 2012 and I used the half-year mail forward service. When I request for refund, they told me that they only could refund $16.99. If I request for totally membership fee refund, which equals to $16.99x18monthes=$305.82, I need mail my request. Then, I mailed all my information including a letter to explain the whole story to Buyers Advantage, but I didn't get any reply. My membership ID at Buyers Advantage is XXXXXXXX. I wish Revdex.com can help to solve this problem. Thanks

Product_Or_Service: Buyers Advantage

Account_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Refund

Refund the money had been charged, which equals to $16.99x18monthes=$305.82.

Business

Response:

Business Response /* (1000, 5, 2013/09/03) */

Thank you for your correspondence regarding [redacted]'s concerns with Buyers Advantage, a service provided by Trilegiant Corporation.

By way of background, Buyers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in the service. An individual member may join Buyers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

After researching their concerns, we found that [redacted] was enrolled in our Buyers Advantage service on February 21st, 2012, after being transferred to one of our representatives by [redacted]. Buyers Advantage goes to great lengths to ensure that an authorized person agrees to the membership. If the member did not inform us that they wished to cancel this membership at the end of the trial period, they would be charged the monthly membership fee. The terms of the agreement provide that, in order to ensure uninterrupted service, the membership would be renewed each month at the then current membership fee.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Buyers Advantage. As such, [redacted]'s membership was canceled on August 13th, 2013, and a refund totaling $67.96 has been issued to their debit card account. An additional refund of $221.87 will be issued to their account as full reimbursement of the fees that they were charged for the service.

We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to their satisfaction.

Sincerely,

Customer Relations

Review: Company sent me a letter stating that they would deduct $5.00 monthly from my bank account to renew a membership. I have never provided any information to this company. Affinion Group does not explain through the letter, or through their website what these services are. The website provided to cancel this membership will not send the request, and the toll free number gives an infinite loop of wait times. This company is attempting to bill, and/or extort me without giving any information, contact availability, or option to cancel.Desired Settlement: Full refund of any funds wrongfully acquired, and cancellation of 'membership.'

Business

Response:

Thank you for your correspondence regarding [redacted]'s concerns with his The Advantage Program membership, a service provided by Affinion Benefits Group, LLC (“ABG”).

By way of background, ABG is the plan administrator for savings and protection programs offered to customers of participating financial institutions nationwide. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our programs. An individual member could join The Advantage Program in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly.

Our records indicate that Mr. [redacted] was enrolled in The Advantage Program after receiving a solicitation which was mailed to select Manufacturers and [redacted] Company customers. A consumer who received the solicitation was invited to cash a check to activate their membership. The solicitation piece fully and clearly disclosed the terms of the offer. The front and back of the check stated that cashing the check activated the membership. Furthermore, the letter that enclosed the check also stated on the front and the back that cashing or depositing the check automatically enrolled the consumer in the service. Our records indicate that Mr. [redacted] was enrolled in The Advantage Program on March 20th, 2001, after he cashed the enrollment check.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in The Advantage Program. As such, Mr. [redacted]’s membership was canceled on December 2nd, 2013, and a full refund will be issued to his checking account as reimbursement of the membership fees that he was charged for the service.

We have also have taken immediate steps to remove Mr. [redacted]’s name and address from our future mailing lists. However, in some cases, the process to ensure that a name is removed from all mailing lists may take several weeks to complete.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I had signed up for Great Fun on March 5th, because I was told I was eligable for a $100 rebate as long as I paid a one time fee of $1 for the trail month. after multiple calls and questions I had finally recieved the rebate forms. so I followed their instructions to get my $100. All I had to do was send the reciept from the ticets I bought to them along with the rebate forms. Now, on multiple occasions I had asked to make sure I would get the full $100 from the rebates because of mt [redacted] purchase, and everyone I talked to agreed and said that this would happen. well, I still hadn't gotten the money from the rebates and I was wondering if they ever got the forms from me. well, on my way home from work today (April 18th) I had stopped to put my money from the days work in to my checking account. and I found out that a sister company of great fun had charged me a membership fee of $16.99 that I never heard of or authorized. So I am getting that money back from that sister company. while I was on the phone with this man (who I am assuming is the owner of the company) I asked about the rebates and when I should be expecting them, etc. He explained to me that only one of the $50 rebate forms was accepted, and the other was declined. I told him about how everyone I talked to through his company said I would get the full $100. I got so frustrated I just cancelled my membership and made sure I would still get the $50 check from the rebates. about 15 to 20 minutes later, I called them back because I was driving at the time and needed to calm down. once I got home I called just to ask a few more questions because I was so confused. he had explained to me that I had to purchase two items from ticket master in order to get the $100. I then told him that I did purchase two items, but he argued back that they had to be separate transactions in order to count. NOBODY HAD EVER TOLD ME ANYTHING ABOUT THIS!. Yes, I was cursing quite a bit, I tend to have a bit of a temper, especially if someone lies.Desired Settlement: Since multiple people had told me about the rebate and me getting the whole $100, I would like that money. Great Fun "says" I will get the $50, but I think that since they had said to me on multiple occasions I would get ll of it with a single transaction, I deserve an extra $50. This company is a FRAUD!! The man kept adding information on like he was trying to make me leave them alone, to make me think it is my fault. well, its not. I followed their rules and they screwed me over.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns regarding her Great Fun and Shoppers Advantage membership, services provided by Trilegiant Corporation.

Our records indicate that Ms. [redacted] was enrolled in our Great Fun and Shoppers Advantage services on March 5th, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate she accepted. The offer for joining Great Fun was two $50 rebates toward purchase made through [redacted]. The offer related to Shoppers Advantage was $20 in gas purchase rebates. According to the terms of the agreements for Great Fun and Shoppers Advantage, if she did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.

In order to avail herself of the promotional offer from Great Fun, Ms. [redacted] was required to return the rebate forms that were included in her membership kit or sent to the e-mail provided during the enrollment process along with two separate [redacted] receipts. Upon receipt of the completed rebate forms and corresponding receipts, Ms. [redacted]’s rebate checks would have been delivered within 4-6 weeks.

We regret that there was any misunderstanding regarding the terms of our offer. In order to uphold our high level of customer satisfaction, we have requested that an additional $50.00 check be sent to Ms. [redacted]. She should receive this check within 15-20 business days.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Ms. [redacted]’s Great Fun membership was canceled on April 18th, 2014, and she was not charged a monthly fee for the service. Ms. [redacted]’s Shoppers Advantage membership was also cancelled on April 18th, 2014, and a refund totaling $17.99 is being, issued to her debit card account as reimbursement for the fees she was charged for the service.

We apologize for any inconvenience Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Just to be clear, they are sending 2 $50 checks? Because they already told me I would get one $50 check, but message says yet will send another? This is what I wanted, just double checking. And just to be clear, nobody ha ever told me anything about the shoppers thing, only great fun! Thanks!

Sincerely,

Review: Money with drawn after cancellation of policy causing over draft charges to my bank account. The Affinion Group keeps telling me ten to fifteen business day before refunding to my account and refuse to pay the over draft charges. Due to the overdraft I an unable to get my medications and transportation to my medical appointments.Desired Settlement: Immediate refund... $99.00 plus the overdraft charges of $40.00...

Business

Response:

May 16, 2014

VIA ONLINE SUBMISSION

Revdex.com (“Revdex.com”)

Revdex.com Complaint Department

RE: Revdex.com Case #: [redacted]

Dear Sir or Madam:

This correspondence is in regard to the above referenced complaint

filed with your office.

Due to Privacy, we are not able to provide specific information

regarding insurance related matters on this website. Please be assured that a

written response addressing all issues raised by the complainant will be sent

directly to the Primary Insured under separate cover within the next seven (7)

to ten (10) business days.

We appreciate your understanding regarding this matter.

Sincerely,

Third Party Administrator

cc: carrier

May 16, 2014

VIA ONLINE SUBMISSION

Revdex.com (“Revdex.com”)

Revdex.com Complaint Department

RE: Revdex.com Case #: [redacted]

Dear Sir or Madam:

This correspondence is in regard to the above referenced complaint

filed with your office.

Due to Privacy, we are not able to provide specific information

regarding insurance related matters on this website. Please be assured that a

written response addressing all issues raised by the complainant will be sent

directly to the Primary Insured under separate cover within the next seven (7)

to ten (10) business days.

We appreciate your understanding regarding this matter.

Sincerely,

Third Party Administrator

cc: carrier

Consumer

Response:

I went to my bank, Bank [redacted]., with the cancellation letter from this business. The bank found that they took monies without my permission and reversed the charges. The $99.00 was bank in my account this morning through electronic banking as of 5-16-2014

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: Company has been charging our credit card $11.99 per month since June of 2010. Since the amount was relatively small I am sorry to say it was overlooked until the last 6 months. Credit Card Company put a temporary credit on the account and we received one credit several month ago. When the credit was removed FYE started charging us again. I called Credit Card Company again several days ago and we had a conference call with FYE and first they said they could only refund 4 payments then it went up several times as the person on the phone put us on hold as to what they could refund until I had no more time for the call. Today I see they have credited our Credit card $131.89 and $119.80 for a total of $251.69. This is not even one/half of what was taken from our account. As best we can tell over $575.00 was charged. This leaves a balance due of $325.00 without including an amount for lost time from work dealing with this.Desired Settlement: We want an additional $325.00 refunded to us.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with [redacted]’s FYE Backstage Pass VIP membership, a service provided by Trilegiant Corporation.

By way of background, FYE Backstage Pass VIP is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in FYE Backstage Pass VIP. An individual member may join the service in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Ms. [redacted] enrolled on June 29, 2010, by purchasing an FYE Backstage Pass VIP membership when shopping at an FYE store. We are mailing Ms. [redacted] a copy of her store receipt that indicates her agreement to enroll in the service and also details the terms and conditions of the enrollment for her review.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in FYE Backstage Pass VIP. As such, Ms. [redacted]’s membership was cancelled on April 8, 2014, and a refund of $11.99 was issued to her credit card account. Additional refunds totaling $527.56 are being issued to her account as full reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that Mr. and Ms. [redacted] may have experienced and hope that this matter has been resolved to their satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I was offered a free trial membership of [redacted] service while booking a reservation with [redacted]. After booking the reservation I was told I would receive a $40 voucher for my next hotel stay with [redacted] for signing up to the membership service. Then I was transferred from [redacted] reservation service to [redacted] membership services directly, where [redacted] told me there would be a $1 charge to verify my credit card and no additional charges if I cancelled within 30 days. I was also informed that I would only receive a $10 voucher every 3 months, and each after the first would only be sent if membership was still active. I received my membership package in the mail 4 days later and immediately called to cancel. The cancelation process went smoothly and then I noticed the $16.99 monthly fee charged to my credit card 3 weeks later. I attempted to call and cancel, but the toll free number included in the membership package is no longer active. I have filed a charge dispute with my credit card company and am awaiting a response. I believe that the enrollment process is highly deceptive by saying expressly that I will receive a $40 voucher for enrolling and after enrollment saying that the voucher comes in $10 increments only if continually enrolled, and I have still not received the first $10 voucher for initial signup.Desired Settlement: I am attempting to get a refund through my credit card company currently. I believe that I am entitled to a refund because I was informed that there would be no charges beyond the $1 for account verification if I cancelled within 30 days, and I cancelled within the first week, as soon as the membership information came in the mail for me to have a membership number to cancel.

Review: I represent my sister [redacted], who is currently in a Nursing Home with [redacted]. She had an account with [redacted] # [redacted] and paid by automatic debit from her checking account. I have been calling this company repeatedly from December 12, 2014 asking for a cancellation of services and to discontinue the automatic debit. I was assured that this would be done. In March I spoke with [redacted] # [redacted] who told me unless I sent a copy of my Power of Attorney document the automatic debit would continue. I faxed a document to [redacted] on March 6, 2015. I received a letter dated March 16, 2015 from [redacted] verifying the cancellation of membership. Two days later I received another letter, no date on the letter, from Identity Secure, [redacted] stating that [redacted] privileges with be automatically renewed at $13.99 monthly and deducted from the checking account. I am asking Revdex.com to assist in this matter. I would like the membership of [redacted] to be discontinued and I am seeking a refund of 4 months at $13.99 each totaling $52.00.Thank you very much.Desired Settlement: DesiredSettlementID: Refund

I am asking Revdex.com to assist in this matter. I would like the membership of [redacted] to be discontinued and I am seeking a refund of 4 months at $13.99 each totaling $52.00.Thank you very much.

Business

Response:

Thank you for your correspondence regarding [redacted]s concerns with [redacted]’s [redacted] membership, a service provided by Trilegiant Corporation. Please be assured that we make every effort to comply with a request to cancel a membership in [redacted] for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and they will owe nothing further. Ms. [redacted] can be assured that [redacted]’s [redacted] membership was canceled on March 14, 2015, and a refund of $55.96 will be issued to her checking account. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, [redacted]Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Thank you very much for your assistance in this matter.I received the refund today and my problems have been resolved. Sincerely

Review: I got a payment due notice in the mail yesterday from TLG Shopper's Advantage as my credit card has changed.

I called them to find out what this was about as I did not recognize anything about the vendor. Apparently these charges were started in 2009 through [redacted]. This is one of those scam things where if you don't call and cancel they continue to bill you monthly. I DO NOT RECALL ever having authorized this company to do these charges. I have gotten many similar calls over the years and do understand that if you don't cancel they bill forever. And now this company has charged me this monthly fee for 6 years which is a huge amount of money......almost $1200 for

something I have never used, can find no emails or envelopes, card, letters and have never received anything from them. I called TLG/Shopper's Advantage and made sure these charges were cancelled as of yesterday 4/20/2015. I would like to get this money back. I would like to know how to start the process to get my money back.Desired Settlement: I want all the money refunded that has been charged to my credit card account since they started doing this in 2009 which is when the charges started according to the person I spoke to on the phone yesterday.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her Shoppers Advantage membership, a service provided by Trilegiant Corporation. By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. After researching her concerns, we found that Ms. [redacted] was enrolled in our Shoppers Advantage service on October 28, 2009, after being transferred to one of our representatives by [redacted]. Shoppers Advantage goes to great lengths in order to ensure that an authorized person agrees to the membership. If Ms. [redacted] did not inform us that she wished to cancel the membership at the end of the trial period, she would be charged the monthly membership fee. The terms of the agreement provided that, in order to ensure uninterrupted service, the membership would be renewed each month at the then current membership fee. Please be assured that we make every effort to ensure that a member is satisfied with their membership in Shoppers Advantage. As such, Ms. [redacted] membership was canceled on April 20, 2015, and a refund of $1,023.36 is being issued to her credit card account as full reimbursement of the fees that she was charged for the service. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, Jason AndersonCustomer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: In July of 2014 I purchased airline tickets from [redacted]. I was then prompted to a advertisement that said I would save $50 on my purchase if I did a trial period for $1 with [redacted]. I had 30 days to cancel the membership. I canceled my membership with the phone number provided to [redacted]. However, I had charges to the amount of $16.99 on Sept. 3, 2014, October 7, 2014, Oct 31, 2014, Dec 2, 2014, Feb 6, 2015, March 3 2015, March 31 2015, April 29 2015, and may 28 2015 from SHOPPERS ADVANTAGE. I did not notice these charges until the most recent one on May 28, 2015. I then researched the company and had noticed they do unauthorized charges to multiple people's accounts. I then called Shoppers Advantage at [redacted] and spoke to the manager named [redacted]. She stated my membership was cancelled and gave me the confirmation number [redacted]. I believe these a fraudulent charges means I never authorized a company by the name of shoppers advantage to with draw funds and that I had cancelled my membership with [redacted] prior to the trial period ending. This amounted to $152.91 in unauthorized charges.Desired Settlement: I would like a full refund of the $152.91 back into my bank account or a check sent to me. I would also like a letter from Shoppers Advantage stating that my membership is cancelled and there will be no further charges EVER to my account. This is due to complaints online of people who cancelled their memberships just to have funds withdrawn from their accounts at a later date. Thank you.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with his [redacted] and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, [redacted] and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join [redacted] and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that Mr. [redacted] was enrolled in both our [redacted] and Shoppers Advantage services on July 17, 2014, after making a reservation through [redacted]lines and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in both [redacted] and Shoppers Advantage, which our records indicate he accepted. The offer for joining [redacted] was two $50.00 reservations rebates. The offer related to Shoppers Advantage was $20.00 in gas purchase rebates. According to the terms of the agreements for [redacted] and Shoppers Advantage, if Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees. Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] and Shoppers Advantage. As such, Mr. [redacted] membership was canceled on September 3, 2014, and he was not charged a monthly fee. Mr. [redacted] Shoppers Advantage membership was canceled on May 28, 2015, and a refund of $153.91 is being issued to his debit card account as full reimbursement of the fees that he was charged for the service. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely,

[redacted]Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: This company has been taking $12.95 out of my personal checking account every month for the past 14 months without my permission. I am disabled. My sole income is [redacted]. They owe me $181.30, plus I want an additional $500.00 in punitive damages for my time in having to deal with these people. Thanks to these people I had to go 2 days without food because they stole money from me.Desired Settlement: I want my $181.30 put back in my checking account, plus $500.00 in punitive damages.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with his [redacted], a service provided by Trilegiant Corporation. By way of background, [redacted] is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. Our records indicate that Mr. [redacted] was enrolled in [redacted] on March 8, 2014. On that date, he was asked if he would like to learn about a special offer for $60 worth of Visa gift cards when trying the service for a trial period. Mr. [redacted] provided his first and last name, address, and billing information in order to accept the offer in the service. During the enrollment, Mr. [redacted] was provided with the terms of the membership in [redacted]. Great care is taken to ensure that the consumer authorizes enrollment in the program. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period. Trial members may cancel at anytime within the trial period by simply calling the toll-free number which is provided during enrollment and listed on the membership materials and owe nothing further. Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted]. As such, Mr. [redacted] membership was canceled on May 29, 2015, and refunds totaling $181.30 have been issued to his debit card account as full reimbursement of the fees that he was charged for the service. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely, [redacted]Customer Relations

Consumer

Response:

What [redacted] in Customer Relations and [redacted] failed to mention that the ENTIRE order was cancelled on March 8, 2014. The bill was for over $400.00 on a $250.00 order. They added on all this crap I didn't want, need or order to my email confirmation statement so I immediately cancelled the entire order based totally on dishonesty.

However I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,