Affinion Group, Inc.

Review: I received a letter from Trilegiant concerning my personal information and what they can do with it. They claim I have a policy with them and they want me to email them at [redacted]. I have never heard of this company and want my name removed along with any personal information they have on me. I looked on the internet about this company and they appear to be a scam. I talked with one of your representatives from your [redacted] office and she told to file a complaint. From what I see from the internet several people have been charged monthly fees and claim they have not been contacted by Trilegiant. Since some of the Banks they claim have deducted funds without their authorization. I am keeping a close look at my statements from two of the banks that we have accounts with to make sure Trilegiant does not TRY TO CHARGE ME MONTHLY FEES.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want Trilegiant to remove me from their records and not to use any of my personal information to be used by them or any of their affiliates and not sell my information to any third Parties.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with our recent “Required Notification of Credit Reporting Service Privacy Policy” (the “Privacy Notice”). Any information that Trilegiant Corporation has in its records is only information that a customer voluntarily provided in the course of business transactions with a Trilegiant Corporation company. As permitted by law, information on file may include a customer’s name, address, phone number and date of birth. The Privacy Notice is not intended to collect or solicit any additional information about the consumer. Trilegiant Corporation has sent Mr. [redacted] the Privacy Notice to let him know about our privacy practices.

Trilegiant Corporation, like many companies, may share information provided by its customers with certain unaffiliated third parties so that they may offer valuable products or services that may be of interest to them. If Mr. [redacted] would prefer that we do not share his name, address and other background information with unaffiliated companies who want to contact him with special offers and valuable opportunities, he simply may let us know that he wants to “opt out,” by returning a portion of the Privacy Notice with his information. Please note that the only use Trilegiant Corporation will make of the information he provides is to comply with his opt out request.

Our records indicate that Mr. [redacted] was a member of our Hot-Line service, but the membership has been canceled.

We sincerely hope that this explanation clarifies any questions or concerns that Mr. [redacted] may have regarding the Privacy Notice that he received.

Sincerely,

Customer Relations

Review: Originally, back in July, I signed up for my "free" 30 day trial with Traveler's Advantage, in order to receive a promised $50 cash rebate. I did not receive the rebate, and decided to go ahead and let Traveler's Advantage take out their $16.99 charge for the month of August 15th- September 15th, because $16.99 is less than the $50 rebate, right? So when the rebate came, at least I would have gotten PART of it.

No rebate ever came. We were terribly busy in the month of September, and I forgot to cancel my membership, therein accruing another charge for $16.99. In October, I called to cancel my Traveler's Advantage membership. After a lengthy, very underhanded debate with a rep about how I really DID want to cancel, and "No, I definitely do not want a different package with a supposed rebate again", he finally agreed to cancel.

The very next business day, my account was charged again. I thought "Maybe I called too late in the day, and this will be the final charge. Super annoying! But this could be my fault." I left it alone.

THIS month, I received ANOTHER charge. When I called the company, the snarky man who had the audacity to say "I'm not trying to diss you or coubt your intelligence, Mrs. [redacted], but..." informed me that Traveler's Advantage had been canceled, but the two charges in question were from SHOPPER'S Advantage. WHAT? I never signed up for anything called Shopper's Advantage! That sneaky man on the first phone call must have signed me up, and used my same credit card information to charge me.

I asked for a refund for the two months of "Shopper's Advantage" back, and "[redacted]" informed me that all memberships were non-refundable. He provided me with the cancellation number [redacted], and assured me that EVERYTHING was canceled before we hung up the phone.Desired Settlement: My true desired outcome? The actual $50 rebate, plus the two charges of $16.99 for two months of Shopper's Advantage that I never asked for!

I understand that the Traveler's Advantage membership was my own (unwise) fault, but Shopper's Advantage was NOT something I EVER agreed to pay for. I didn't even know it existed!

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Travelers Advantage and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Travelers Advantage and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Travelers Advantage and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that Ms. [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on July 1, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in both Travelers Advantage and Shoppers Advantage, which our records indicate she accepted. The offer for joining Travelers Advantage was $100 worth of rebates for purchases from [redacted]. The offer related to Shoppers Advantage was $20 in gas purchase rebates. According to the terms of the agreements for Travelers Advantage and Shoppers Advantage, if Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees. In order to avail herself of our promotional offers, Ms. [redacted] was required to return the rebate forms that were included in her membership kits or sent to the e-mail provided during the enrollment process along with her corresponding receipts of purchase. Upon receipt of the completed rebate forms and receipts, Ms. [redacted]’s rebate checks would have been delivered within 4-6 weeks. We regret that Ms. [redacted] did not receive her rebate forms in a timely manner. In order to uphold our high level of customer satisfaction, Ms. [redacted] may either e-mail [redacted]) or fax (###-###-####) her receipts to my attention, and I will have her rebates processed by our Claims department. Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage. As such, Ms. [redacted]’s Travelers Advantage membership was canceled on October 20, 2014, and a refund of $17.99 will be issued to her credit card account. Ms. [redacted]’s Shoppers Advantage membership was canceled on November 14, 2014, and an additional refund of $51.97 will be issued to her account as full reimbursement of the fees that she was charged for this service. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely,[redacted]Customer Relations

Review: I was charge 16.99 membership for 10 monthly subscription fee, for a service I never signed up for .Desired Settlement: A refund of 16.99 x 10 =169.90

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Shoppers Advantage membership, a service provided by Trilegiant Corporation.

By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Mr. [redacted] was enrolled in both our Shoppers Advantage and Great Fun services on April 23rd, 2013, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in Shoppers Advantage and Great Fun, which our records indicate he accepted. According to the terms of the agreements for the services, if Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.

Shoppers Advantage and Great Fun go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that Mr. [redacted] provided his date of birth to the representative confirming his authorization to enroll in the services.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Great Fun. As such, Mr. [redacted]’s Shoppers Advantage membership was canceled on March 7th, 2014, and a refund of $170.90 will be issued to his credit or debit card account as full reimbursement of the fees that he was charged for the service. Mr. [redacted]’s Great Fun membership was canceled on May 31st, 2013, and he was not charged a monthly fee for the service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I noticed in my bank statement 2 transactions for $19.99 each. I have tried to reach them by phone and they wouldn't pick up the phone due to "high volume of calls". I have received 2 due payment notices from these companies: GREAT FUN and SHOPPERS ADVANTAGE. I contacted my bank, [redacted], to dispute these transactions. They were able to reach GREAT FUN. Withe the 2 of them on the phone (bank and GREAT FUN, I was able to cancelled the alleged membership. The customer service rep wasn't able to tell me what did I buy or when. She wasn't able to describe what type of service or product I was paying for. I requested my money back since I have never authorized any company named GREAT FUN OR SHOPPERS ADVANTAGE to charge any amount in my debit card. The customer service rep advised that she would transfer me to her supervisor. The supervisor advised that on;y 12 months can be reimbursed and that I got this membership in september 2011 (!!!!!!). When I asked her about SHOPPERS ADVANTAGE charge for &19.99 she played it like "how may I help you with this one?". Of course I asked her to cancelled that alleged memebership and to give me my money back. Again, she said that only 12 months will be refunded to my debit account. So basically, in 7 business days I will be getting a refund for $239.88 (GREAT FUN) and $239.88 (SHOPPERS ADVANTAGE). Those refunds are for what they have been stolen from me in 2013; but they don't want to return what they stole in 2012 and 4 months in 2011.Desired Settlement: I want my money back since I have never enrolled, no received any product or membership from these companies.According to the customer service rep. they have been pulling money from my account since September 2011 to January 2014.I want to request all my money back.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with Great Fun and Shoppers Advantage, services provided by Trilegiant Corporation.

By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

Our records indicate that Ms. [redacted] was enrolled in both Great Fun and Shoppers Advantage on September 6th, 2011. On that date, Ms. [redacted] was asked if she would like to learn about a special offer when trying the services for trial periods. The offer for trying Great Fun was $40 worth of Visa gift cards. The offer related to Shoppers Advantage was a $25 [redacted] gift check. Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offers in the services.

During the enrollments, Ms. [redacted] was provided with the terms of the memberships in Great Fun and Shoppers Advantage. Great care is taken to ensure that the consumer authorizes enrollment in the programs. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods. Trial members may cancel at any time within the trial periods by simply calling our toll-free numbers, which are provided during enrollment and listed on the membership materials and owe nothing further.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Ms. [redacted]’s Great Fun membership was canceled on February 18th, 2014, and a full refund totaling $540.73 is being issued to her debit card account. Ms. [redacted]’s Shoppers Advantage was also canceled on February 18th, 2014, and refunds totaling an additional $540.73 are being issued to her account as full reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: Affinion Group is collecting on an Accidental Death and Dismemberment policy, which I did not authorize. I have already contacted the company to discontinue the product, but still receiving bills on collecting payment.Desired Settlement: I would like to cease receiving collection request that was not initially authorized.

Business

Response:

September 4, 2014

VIA ONLINE SUBMISSION

Revdex.com (“Revdex.com”)

Revdex.com Complaint Department

RE: Revdex.com Case #[redacted]

Dear Sir or Madam:

This correspondence is in regard to the above referenced complaint

filed with your office.

Due to Privacy, we are not able to provide specific information

regarding insurance related matters on this website. Please be assured that a

written response addressing all issues raised by the complainant will be sent

directly to the Primary Insured under separate cover within the next seven (7)

to ten (10) business days.

We appreciate your understanding regarding this matter.

Sincerely,

Third Party Administrator

cc: carrier

Review: On 4-10-2012 TLG*GREATF started taking $19.99 per month from my bank account until 4-9-2013 was the last with draw. I had ordered a product and agreed to the product order. My grandmother found this being done and I called them. I had to cancel some discount savings thing. I never agreed to this. Thirteen times a total of $259.87.I work as a temp and I don't drink, smoke nor do drugs. I save my money. I never check my account cause I know what I should have in it. This is a scam by these people. I wrote to your Governor and Senator with the help of my grandmother. This is a form of scamming. Needs to be stopped.Desired Settlement: I want a refund of my money. I never authorized the withdraw only my order. I want my $259.87 refunded.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with Great Fun, a service provided by Trilegiant Corporation.

By way of background, Great Fun is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Mr. [redacted] was enrolled in Great Fun on February 14th, 2012. On that date, Mr. [redacted] was asked if he would like to learn about a special offer for $40 worth of [redacted] gift cards when trying the service for a trial period. Mr. [redacted] provided his first and last name, address, and billing information in order to accept the offer in Great Fun.

During the enrollment, Mr. [redacted] was provided with the terms of the membership in Great Fun. Great care is taken to ensure that the consumer authorizes enrollment in the program. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period. Trial members may cancel at anytime within the trial period by simply calling our toll-free number, which is provided during enrollment and listed on the membership materials and owe nothing further.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun. As such, Mr. [redacted]’s membership was canceled on April 20th, 2013, and a refund of $260.87 will be issued to his debit card account as full reimbursement of the fees that he was charged for the service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

From: [redacted] [mailto:[redacted]

Sent: Wednesday, January 29, 2014 12:42 PM

To: [redacted]

Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #[redacted]

Thank you for responding to my complaint. I agree with the settlement. I just wish better control of these offers were done. I didn't understand any such offer nor did I approve it. Just my order. I wonder how many other people have happening and unaware they are being taken? Thank you again for your service and your State Rep's that helped me.

Sincerely,

Review: It has recently come to my attention that my father, [redacted], has been charged $30.80 per month for the past few years for what appears to be some type of insurance by [redacted] which is now part of Affinion Benefits group. Apparently this is hospital accident protection for the absurd amount of $400! according to a letter I found when arranging my father's files. When I asked him about this, he said he couldn't remember signing up for this service nor was he aware of the amount that was being debited from his bank account! He doesn't speak or understand English very well and suffers from Alzheimer's and I don't know how he could've signed up for this or if this is some kind of mistake. What really bothers me is the fact that they are charging 30.80 monthly for only an amount of 400, that is irksome to say the least. It's unbelievable indeed.Desired Settlement: I would like for the company to please look into this and refund the funds that my father has been paying this entire time for a service that was unnecessary and just absurd to begin with.

Business

Response:

September 1, 2015Revdex.com29 Berlin RoadCromwell, CT 06416RE: Revdex.com ID#: [redacted]Dear [redacted]:This is in response to the above referenced complaint filed with your office. As the nature of this complaint pertains to insurance coverage we are unable to provide specific details on this website. Please be assured our response was mailed today, via FedEx overnight, to the insured addressing the concerns raised by the complainant. We appreciate your understanding.Sincerely,Third Party AdministratorCC: Carrier

Review: I have been charged a total of $79.96 by two (2) TLG businesses since March 30, 2015 up to June 15, 2015 even though I canceled after the trial period. I have already called them to to address this issue, but they still charged my credit card. The first entity is TLG-Shopper (Tel. No. [redacted] which charged my credit card $1 on March 30, 2015; $19.99 on May 15, 2015; and again $19.99 on June 15, 2015, for a total of $39.98. The second entity that charged my credit card is TLG-[redacted] (Tel. No. [redacted]) - $1 on March 30, 2015; $19.99 on May 15, 2015; and again $19.99 on June 15, 2015, for a total of $39.98.Desired Settlement: I would like to get a refund of $79.96 for the unauthorized charges to my credit card.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with his Shoppers Advantage and Great Fun memberships, services provided by Trilegiant Corporation. Please be assured that we make every effort to comply with a member’s request to cancel their memberships in Shoppers Advantage and Great Fun for any reason. Accordingly, if a customer is dissatisfied with the services under the programs, the company will cancel the memberships and they will owe nothing further. Mr. [redacted] can be assured that his Shoppers Advantage membership was canceled on June 22, 2015, and a refund of $39.98 will be issued to his credit card account. Mr. [redacted] Great Fun membership was also canceled on June 22, 2015, and an additional refund of $39.98 will be issued to his account as reimbursement of the monthly fees that he was charged for this service. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely, [redacted]Customer Relations

Review: I have received a letter claiming that I have " a membership in the AutoVantage Gold program and I will be automatically renewed and the $119.99 annual membership fee, billed to my credit card." It says I have been a member since 6/9/98. I do not remember EVER SIGNING UP FOR THIS. It reeks of a scam.The internet is full of people complaining about this Fraud.L[redacted] Please let me know what I can do about it. Thank You, [redacted]From the [redacted] - Attorney General [redacted] today announced multi-state settlements totaling $14.5 million with [redacted] and Trilegiant Corp. resolving allegations that the companies deceived consumers into paying for membership programs that claimed to offer discounts on automotive service, home repair, shopping and other consumer services.[redacted] said that [redacted] and Trilegiant were accused of offering "free" or "no obligation" trial memberships to various discount programs without adequately informing consumers that they would automatically be charged various membership fees if they did not cancel within a certain period of time"Consumers believed these offers were coming from Chase, and many thought they were getting rebates or consumer rewards," [redacted] said. "Instead, their credit cards or mortgages were automatically billed for memberships in clubs that consumers may never have known about."[redacted] said the membership offers that were sent to consumers often included a small check, between $2 and $10, which many consumers believed were rebates or rewards. When consumers cashed the checks they were automatically enrolled in various discount clubs and billed fees, ranging from $49 to $99 or more, if they did not cancel the membership during a "free" trial period. The membership fees were charged to consumers' credit cards or mortgage loans.[redacted] said that between January 2003 and October 2005, 319,532 [redacted] consumers cashed checks that were included in offers sent by Trilegiant. Some consumers may have unknowingly enrolled in memberships for multiple clubs.According to the complaint, the mailings were sent by Trilegiant but appeared to come from financial institutions and other entities, featuring their names and logos on the envelopes and letterhead. Additionally, [redacted] allowed Trilegiant to use listings of [redacted] customers to market the club membership offers.[redacted] said the membership programs marketed to consumers by Trilegiant and [redacted] included AutoVantage Gold Service, AutoVantage Service, Buyers Advantage Service, CompleteHome Service, Pet Privileges Service, Shoppers Advantage Service, Travelers Advantage Service and numerous others.Desired Settlement: I only have 2 credit cards. I checked with both of them. They said they had no record of a transaction within the past 24 months.....but I seem to remember this same scam sent to me before, perhaps quite a while ago.I was advised not to contact the company and I have not. Please let me know what you intend to do.Thank You

Business

Response:

Thank you for your correspondence regarding Bruce [redacted]’s concerns with his AutoVantage Gold membership, a service provided by Trilegiant Corporation.

By way of background, AutoVantage Gold is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join AutoVantage Gold in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Mr. [redacted] was contacted by one of our telemarketing representatives on June 4th, 1998, and our AutoVantage Gold service was described to him. When Mr. [redacted] expressed an interest in joining the service, he was informed that he would be given a trial period in which to take advantage of the program, and he agreed that the membership fee would be billed to his credit card if he did not notify us at the end of the trial period that he wished to discontinue the use of the service. Mr. [redacted] was also informed at the time of enrollment that this membership would automatically be renewed until canceled.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in AutoVantage Gold. As such, Mr. [redacted]’s membership was canceled on September 26th, 2013, and a full refund of all membership fees will be issued to his credit card account.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: This company took $30 out of my saving account UNAUTHORIZE this was done the same month I enroll for a new life insurance. I never enroll for new accident insurance. The [redacted] when I cancelled they refund my $22.91 The Affinion BENEFIT GROUP co somehow reenroll me using my credit union account free accident insurance plan , I found out when only the phone number was listed from my saving account statement and I am waiting since JUNE 5,2013 TO HAVE MY MONEY RETURN Desired Settlement: This Affinion Insurance company or subsidiaries has taken $30 out of my saving account. I WANT MY MONEY RETURN AND I WANT TO KNOW HOW THIS WAS DONE. Since 2007 I have not receive any information about this company doing business with my accident insurance. I want to make sure who ever I spoke to on the phone know I was not aware that june5,2013 a withdraw was made from my account I have not receive the refund to be mail as I was told it would be 10 days ago mail

Business

Response:

Business Response /* (1000, 5, 2013/08/21) */

August 21, 2013

RE: Revdex.com Case: XXXXXXXX

Dear Madam or Sir:

We are writing in response to the above referenced complaint filed with your office.

As this complaint is in regard to insurance, for privacy reasons we are unable to provide specific details on this website.

Please be assured a resposne will be mailed directly to the complainant addressing their concerns.

Sincerely,

Affinion Benefits Group, LLC

Review: When buying a plain ticket through [redacted] after purchase it stated I qualified for a 100.00 cash rebate. The customer service rep asked for my CC details and stated it would be a trial for 3 months. This all occurred on 03/07/2014. To date I have not received a memberhip packet as promised nor a rebate check. Each time I call I get told its in the mail. I have requested they cancel my membership via phone and email but they still have not.Desired Settlement: I want the membership cancelled. My credit refunded and the rebate check as promised.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Great Fun membership, a service provided by Trilegiant Corporation.

In order to avail himself of our promotional offer, Mr. [redacted] was required to return the rebate forms that were included in his membership kit or sent to the e-mail provided during the enrollment process along with his receipts of purchase from [redacted]. Upon receipt of the completed rebate forms and receipts, Mr. [redacted]’s rebate checks would have been delivered within 4-6 weeks.

We regret that Mr. [redacted] did not receive his rebate forms in a timely manner. In order to uphold our high level of customer satisfaction, Mr. [redacted] may either e-mail [redacted] or fax (###-###-####) his receipts to my attention, and I will have his rebates processed by our Claims department.

In addition, Mr. [redacted]’s Great Fun membership was canceled on May 5th, 2014, and a refund of $1.00 will be issued to his credit card account as reimbursement of the trial fee that he was charged.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: Privacyguard.com closed my account without my request. I never called in to cancel my account. On Monday, 8/5/2013 I spoke with a representative at Privacyguard.com and she stated there is no record of my calling in to cancel the account. She spoke with her supervisor, who also confirmed there is no record of my canceling the account and there was no record of my not paying the annual fee of $59.95. The representative retrieved my credit card information and advised my account will be re-activated at the originatl $59.95 annual fee and provided Technical Support's phone number to ensure I have immediate access to my account. The tech representative advised I have to wait three business days to access the account and to try again Thursday.Thursday, I spoke to a supervisor, [redacted] and she also confirmed there is no record of my calling in to cancel the account and assured me I would have access to my account after five business days, which was Monday. Today is Tuesday and I still have no access.

Desired Settlement: DesiredSettlementID: Other (requires explanation)

When I entered the contract with Privacyguard.com, it was based on the contract being enforced until I call in to cancel the service. The guaranteed annual fee was $59.95 and was always paid on time each year. I never called in to cancel the service, so my account should have been reactivated immediately and there should never be a change in the fees going forward.I want this resolve by having my account re-activated immediately with the same terms as before.

Business

Response:

Business Response /* (1000, 5, 2013/08/28) */

Thank you for your letter of correspondence regarding [redacted]'s concerns with her PrivacyGuard membership, a service provided by Trilegiant Corporation.

After researching her concerns, our records show that Ms. [redacted]'s membership was cancelled on August 11th, 2012. A notice was mailed to Ms. [redacted] in June of 2012 explaining that due to changes in [redacted]'s process, they would no longer process billings for this service. Ms. [redacted] continued to have access to her benefits through the end of her billing term. The notice advised Ms. [redacted] to contact PrivacyGuard if she still wanted to keep the service after this term. Our records show that Ms. [redacted] contacted PrivacyGuard on August 5th, 2013, and provided us with her credit card number to reactivate the membership. The membership is currently active.

We apologize for any inconvenience Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: I signed up with Great Fun a company that offered savings on shopping on 2/7/2014. I was informed that I could cancel at anytime. They would charge me $1.00, then $16.99 per month for the "savings club" After logging into their web site I realized that I would not use there offer. I don't patronize any of the stores they advertized. I called them the very next day to cancel. I spoke to [redacted] at which time she cancelled my account and said no further charge would be incurred. I was very surprised to get a charge to my credit card this afternoon 3/26/2014 of $16.99. When I called to complain, their representative [redacted] told me that the charge was incurred by their sister company "Shoppers Advantage" and I woould need to call them. I called 3/26/2014 and spoke [redacted]. He said he was sorry, cancelled my membership, he couldn't cancel the current charge. I insisted on speaking with a supervisor. I was put throught to a Mr. [redacted]. He assured me that I would see a refund in 7 days. I'm complaining because I was unaware that this was two companies. It is not clear to me (the consumer). I feel that this is not a good practice and was underhanded on their part. I'm hoping to get the $16.99 refunded. I just wanted a complaint filed so that another person isn't taken advantage of too.Desired Settlement: I feel that their business practices were dishonest. They sold my credit card information to a "sister company" who then started charging me.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation.

By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

Our records indicate that Ms. [redacted] was enrolled in our Great Fun and Shoppers Advantage services on February 7th, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate she accepted. The offer for joining Great Fun was $100 worth of rebates for purchases from [redacted]. The offer related to Shoppers Advantage was $20 in rebates for gas purchases. According to the terms of the agreements for Great Fun and Shoppers Advantage, if Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.

Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that Ms. [redacted] provided her date of birth to the representative confirming her authorization to enroll in the services.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Ms. [redacted]’s Great Fun membership was canceled on February 12th, 2014, and she was not charged a monthly fee for the service. Ms. [redacted]’s Shoppers Advantage membership was canceled on March 26th, 2014, and a refund of $16.99 will be issued to her credit card account as reimbursement of the monthly fee that she was charged.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: This is the parent company of both "Great Fun" and "Shoppers Advantage". In December, I signed up with them in order to receive a rebate on a purchase made with [redacted]. I was told that I would get 90 days free and then billing would begin on my credit card of $16.99 per month. However, they billed my credit card in January. I called "Great Fun" and was offered an additional 90 days free and was told I would not be billed until March 5. On February 28, I got on to the "Great Fun" website and cancelled my account to avoid being billed. I received a confirmation of the cancellation via email the same day. I was not informed, however, that I was also enrolled in the "Shoppers Advantage" program and that billing for that account was still active. On March 9, my account was billed for 16.99. I immediately cancelled my account with "Shoppers Advantage". This company does not notify you that you are actually signing up for more than one service. This is a very deceptive practice and buyers should beware!Desired Settlement: I would like two $16.99 refunds.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with his Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on January 3, 2015, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate he accepted. The offer for joining Great Fun was two $30 rebates for purchases from [redacted]. The offer related to Shoppers Advantage was $20 in gas purchase rebates. According to the terms of the agreements for Great Fun and Shoppers Advantage, if [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that [redacted] provided his date of birth to the representative confirming his authorization to enroll in the services. Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, [redacted]’s Great Fun membership was canceled on February 24, 2015, and he was not charged a monthly fee for the service. [redacted]’s Shoppers Advantage membership was canceled on March 11, 2015, and a refund totaling $33.98 is being issued to his credit card account. We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely,[redacted]Customer Relations

Review: After making a reservation with the [redacted] for period, 6/2/13 to 6/4/13 in 11/12, I was offered a contract with Traverlers Advantage (X-XXX-XXX-XXXX) for $1.00 for the first 30 days, with the option to cancel at anytime to avoid paying a monthly fee of $16.99, in exchange for a $40.00 rebate coupon. On 12/18/12 I spoke with "[redacted]" at X-XXX-XXX-XXXX to cancel after he confirmed that I could still use the coupon even if I was not a member when I traveled in 6/13. Subsequently when I returned in 6/13 and submitted the coupon with my copy of my hotel bill, a check was issued to me. At this time I noticed that I was being billed by (on my Visa statement)"TLG Shoppers Advantage" for $16.99 per month since 12/12. I hadn't noticed it earlier because I thought I had purchased something which used another company name. On 7/15/13, I spoke with "[redacted]" of TLG Shopper Advantage and was told that TLG is a subsidiary of Traverlers Advantage and that when I signed up with Traverlers Advantage I agreed to sign up with TLG. TLG sends an e-mail offering discount prices with different stores that I never purchased from. I thought it was a free e-mail that I had signed up for.I feel that it is fraudulent of Traverlers Advantage to not mention that when I canceled Traverlers Advantage I needed to contact TLG. When the $1.00 payment was offered there was no mention of having to pay $16.99 per month for Traverlers Advantage and another 16.99 per month for TLG Shoppers Advantage. TLG supervisor stated that when I made a "reservation at [redacted], I signed up for TLG" and she refused to reimburse me for 7/13 or any other month except eff. 8/1/13, where "they may be able to discontinue the charge, if not I should call them back"! I expained to her that I didn't make a reservation with [redacted] and I only have confirmation numbers for the [redacted]. I am still waiting for TLG to e-mail me a copy of the Travelers Advantage contract which I have not located.

Product_Or_Service: shopping discounts

Account_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Refund

TLG Shoppers Advantage should refund the 16.99 per month retroactive to 1/13 totaling 7 months. Even if Traverlers Advantage advised me that I was only liable for the 1.00 charge through 12/12 because they didn't want me to cancel, I'm only requesting a refund from 1/13 on.

Business

Response:

Business Response /* (1000, 5, 2013/07/18) */

Thank you for your correspondence regarding [redacted]'s concerns with Travelers Advantage and Shoppers Advantage, services provided by Trilegiant Corporation.

By way of background, Travelers Advantage and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in our services. An individual member may join Travelers Advantage and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

After researching her concerns, we found that Ms. [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on October 29th, 2012, after being transferred to one of our representatives by [redacted]. Travelers Advantage and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. If Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she was charged the monthly membership fees. The terms of the agreement provide that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage. As such, Ms. [redacted]'s Travelers Advantage membership was canceled on January 15th, 2013, and she was not charged a monthly membership fee for the service. Ms. [redacted]'s Shoppers Advantage membership was canceled on July 11th, 2013, and a $16.99 credit was issued to her credit or debit card account. An additional credit of $119.93 will be issued to her account as full reimbursement of the fees she was charged for the Shoppers Advantage service.

We apologize for any inconvenience Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: I bought airline tickets on 5/30, and saw an advertisement to save $25 on the purchase just made. I called to see how to redeem the discount, and was connected to Great Fun, a membership based purchase group. I was informed that by signing up for a 1-month trial membership for $1, within 24 hours I would be emailed a mail-in rebate for $25 for the recent purchase, and another for a future purchase. I would be able to cancel any time during the trial at no penalty to avoid being billed the regular monthly charge of $16.99. I agreed, and gave my CC information. Two days later, after not receiving any correspondence, I emailed Great Fun requesting my trial be canceled because they didnt provide the vouchers as advertised. Two days later, I noticed there were 2 charges on my CC for a total of $2, one from Great Fun and one from Shoppers Advantage who I had never heard of. I called Great Fun on 6/3 and spoke to [redacted], finding my trial was never canceled as per my email request, and they enrolled me without authorization with another group. I canceled the Great Fun trial again on the phone, and was transferred to Shoppers Advantage to cancel the (never requested) trial with [redacted]. After, I asked to speak with a manager, and was connected to [redacted] She seemed to be helpful, sending the voucher that day and offering to reimburse the charges for $2. She said the refund would take up to 7 business days. When I did not see the refund on my CC by 6/14, I called Ms. [redacted] back. She was curt, telling me the refund was issued on the 6/3 and could take up to 7 business days. When I reminded her that it had already been 9, she became rude and said she has no control when it would post. I asked her to send me an email stating that the refund was issued by them on 6/3 so I can present to my bank. She refused, saying she does not have the ability to do this, and told me to call back on 6/17. I did so, and was unable to be transferred to her. It is now 6/24 and I have not seen a credit.

Product_Or_Service: Trial membership with Great Fun

Desired Settlement: DesiredSettlementID: Refund

I would like to be reimbursed for both trial memberships, totaling $2, as I was told I would be by [redacted]

Business

Response:

Business Response /* (1000, 5, 2013/06/25) */

Thank you for [redacted]'s correspondence regarding her concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation.

By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in Great Fun and Shoppers Advantage. An individual member may join the services in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

Our records indicate that Ms. [redacted] was enrolled in our Great Fun and Shoppers Advantage services on May 30th, 2013, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate she accepted. The offer for enrolling in Great Fun was $50 worth of purchase rebates. The offer related to Shoppers Advantage was $20 worth of gas rebates. According to the terms of the agreements for the services, if Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.

Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that Ms. [redacted] provided her date of birth to the representative confirming her authorization to enroll in both of the services.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Ms. [redacted]'s Great Fun and Shoppers Advantage memberships were canceled on June 3rd, 2013, and a refund of both $1.00 trial fees will be issued to her credit card account.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: Placed recurring charges on my credit card for package I did not opt into after placing an order for clothing at [redacted]. When I notified Everyday Privileges that I had not opted into their program, they refused to refund the charges; only to cancel any future charges. I sent Everyday Privileges notifications both by phone and email.I have also sent email to [redacted] customer service on this complaint. [redacted] needs to own and be accountable for reflecting any partnership charges like this on the [redacted] receipt and shipping label along with their own products that have been purchased in the associated transaction.

Product_Or_Service: clothing from [redacted]

Desired Settlement: DesiredSettlementID: Other (requires explanation)

All 2013 charges by Everyday Privileges Gold needs to be refunded and no future charge made to my card. Written evidence of any direct agreement with Everyday Privileges Gold needs to be provided.

Business

Response:

Business Response /* (1000, 5, 2013/06/26) */

Thank you for your correspondence regarding [redacted]'s concerns with her Everyday Privileges Gold membership, a service provided by Trilegiant Corporation.

By way of background, Everyday Privileges Gold is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in Everyday Privileges Gold. An individual member may join the service in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

After researching her concerns, we found that Ms. [redacted] was enrolled in our Everyday Privileges Gold service on November 14, 2008, after being transferred to one of our representatives by [redacted]. The offer for joining Everyday Privileges Gold was $40 worth of [redacted] rebates. Everyday Privileges Gold goes to great lengths in order to ensure that an authorized person agrees to the membership. If Ms. [redacted] did not inform us that she wished to cancel the membership at the end of the trial period, she would be charged the monthly membership fee. The terms of the agreement provided that, in order to ensure uninterrupted service, the membership would be renewed each month at the then current membership fee.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Everyday Privileges Gold. As such, Ms. [redacted]'s membership was canceled on June 25th, 2013, and a refund of $725.47 will be issued to her credit card account as full reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that you may have experienced and hope that this matter has been resolved to your satisfaction.

Sincerely,

Customer Relations

Review: I never gave this company my bank account information, but I recently discovered they where withdrawing $11.99 a month from my account. I did some research and found numerouse complaints regarding the same situation. My account information is not public information, I don't know how they obtained it, I know it was not through a legal means because it was not from me. Taking money without permission is a criminal offense.

Product_Or_Service: N/A

Order_Number: N/A

Account_Number: N/A

Desired Settlement: DesiredSettlementID: Refund

They need to discontinue this made up account and return all my stollen money.

Business

Response:

Business Response /* (1000, 5, 2013/06/27) */

Thank you for your correspondence regarding [redacted]'s concerns with her Backstage Pass [redacted] membership, a service provided by Trilegiant Corporation.

By way of background, Backstage Pass VIP is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in Backstage Pass VIP. An individual member may join the service in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Ms. [redacted] enrolled on February 15th, 2010, by purchasing a Backstage Pass VIP membership when shopping at an FYE store. We are mailing Ms. [redacted] a copy of her store receipt that indicates her agreement to enroll in the service and also details the terms and conditions of the enrollment for her to review.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Backstage Pass VIP. As such, Ms. [redacted]'s membership was canceled on June 26th, 2013, and a refund of $479.60 will be issued to her debit card account as full reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: I received a "Premium Due Notice" for accidental death... coverage that I do not have. The billing is for $3.30, and the letter asks for credit card information. This appears to be a scam.Desired Settlement: DesiredSettlementID: No settlement requested - for Please notify me that I am correct or in error. I don't want people to be duped.

Business

Response:

A response to this complaint was sent directly to the complainant on February 2, 2015 via [redacted].

Review: I booked a flight with[redacted] to go to[redacted], N.J. for Christmas and when booking this flight an ad appeared from Great Fun Discount Program appeared. Clicked on it to see what it was about and spoke with someone on the phone who told me that I was entitled to receive a rebate of 2 $50.00 rebates that I could use any way that I wanted. Well, they also said that I would receive a way to save money on items from various stores for just $1.00 to try for thirty days and then they would charge my checking acct. for 19.99 a month. Well, I contacted them right before my month was up to cancel and they cancelled without any problems. They also said they would e-mail me forms to be filled out to receive my rebates, which I never received and then I get a letter that stated that I was already refunded the rebate. I never received any forms and I never received any rebate. If they have forms with my signature on it, it is a forgery.Desired Settlement: I would like to receive my Refund of 2 $50.00 rebate checks so that I can resolve my banking issues due to the expense of my tickets, which I overdrew my account to obtain the ticket, and the refund checks were going to help me.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Great Fun membership, a service provided by Trilegiant Corporation. Our records indicate that Ms.[redacted] was enrolled in our Great Fun service on December 3, 2014, after making a reservation from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in Great Fun. The offer for joining Great Fun was two $50 rebates for reservations from[redacted]. According to the terms of the agreement for Great Fun, if Ms.[redacted] did not inform us that she wished to cancel the membership at the end of the trial period, she would be charged the current monthly membership fee. In order to avail herself of our promotional offer, Ms. [redacted] was required to return the rebate forms that were included in her membership kit or sent to the e-mail provided during the enrollment process along with two receipts for two separate reservations. Upon receipt of the completed rebate forms and receipts, Ms. [redacted]’s rebate checks would have been delivered within 6-8 weeks. According to our records, Ms.[redacted] has returned both rebate forms, but only receipts for one [redacted] reservation. We approved the first $50 rebate for Ms. [redacted] on January 12, 2015, and Ms. [redacted] should receive that check within fifteen to twenty business days from the date of approval. In order to uphold our high level of customer satisfaction, we have approved payment for the second $50 rebate, and Ms. [redacted] should receive that check within the next fifteen to twenty business days. In addition, Ms. [redacted]’s Great Fun membership was canceled on January 2, 2015, and she will not be charged a monthly fee for the service. We apologize for any inconvenience that Ms.[redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely,