Affinion Group, Inc.

Review: They claim I agreed to purchase this service in Oct 2013

On Oct 14, 2013 I made a purchase from a catalog company called potpourri, they offered a 30 trial offer for "shoppers advantage for $1.00 I agreed. Upon receipt of the paperwork, I discovered they did not a to the verbal information received. I cancelled this service on Oct 27, 2013 #[redacted] was the cancellation number. On Jan 29, 2014 I received a packet from "Everyday Privileges". It informed me I agreed to this service. When I called this company I was informed I had agreed to purchase this service on Oct 14, 2013 when I placed the order with [redacted]. And since I had joined this in October, I was being billed $16.99 this month since I did not cancel within the 30 day trial period. Even though I did not receive the paperwork until Jan 29, 2014. I demanded they cancel this at once! Cancellation# [redacted] They did not agree to refund my money. I contacted my credit card company and they decided to cancel my credit card and issue a new one to prevent the charges.Desired Settlement: Refund my 16.99, if charged.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Shoppers Advantage and Everyday Privileges Gold memberships, services provided by Trilegiant Corporation.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Everyday Privileges Gold. We regret that Ms. [redacted] did not receive her Everyday Privileges Gold membership kit in a timely manner. As such, Ms. [redacted]’s Everyday Privileges Gold membership was canceled on January 29th, 2014, and a refund of $16.99 is being issued to her credit or debit card account as reimbursement of the monthly fee that she was charged. Ms. [redacted]’s Shoppers Advantage membership was previously canceled on November 27th, 2013, during the trial period.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: TLG great fun began debiting $11.99/month from my bank account as far back as December 2010, maybe longer. I have never monitored my bank statements closely, as I am in the military and travel often. I use my bank card at a lot of places that I don't recognize the names of on my statement so a small charge of $11.99 never stood out to me. It was a few months ago when I stopped using the account that I saw this strange charge occurring every month. I immediately called my bank and asked for the card to be cancelled, which they did. After investigation, they told me this has been going on for at least 3 years, possibly longer. I have never heard of this company, and I very rarely buy things on the Internet so I honestly have NO IDEA how this company got my information, but I can guarantee I NEVER agreed to any kind of trial membership or monthly fee. I know I am somewhat at fault for not monitoring my account better, but this is insane.Desired Settlement: I would like a FULL refund for at least 3 years of these charges. My bank can only see back to December 2010, and it was happening then. I can't prove anything further, but I want at least that amount refunded. I also want to know how they got my information & how I supposedly "signed up" for their services. This company should be shut down immediately, from what I have recently read, they are a bunch of scam artists who steal people's hard earned money.

Business

Response:

Thank you for your letter of correspondence regarding [redacted]’s concerns regarding his Great Fun membership, a service provided by Trilegiant Corporation.

By way of background, Great Fun is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Mr. [redacted] was enrolled in the Great Fun service on October 1st, 2008, while responding to an online offer on the [redacted] website. The membership was described to him at the time of enrollment, including billing and cancellation terms. Mr. [redacted] accepted the offer by providing verification of acceptance (City of Birth) and clicking "yes”, indicating his agreement to enroll in the service.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun. As such, Mr. [redacted]’s Great Fun membership was canceled on January 23, 2014. Please ask Mr. [redacted] to call ###-###-#### for further information about obtaining a refund of the membership fees that he was charged.

We apologize for any inconvenience Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: This company is supposed to give you discounts for restaurants, concerts, etc. It seemed legitimate at first, because it was displayed after purchasing tickets on [redacted]. However, they "accidently" don't send materials out on time, causing the consumer to have to wait for extensive periods of time. When cancelling the company, I was first hung up on. The second time I called back to cancel, I was assured that my account had been cancelled. What they do not tell you is that they had enrolled you in 2 separate accounts. This caused my account to be charged their monthly fee, as well as over drafting my account. When I called back, it was clearly a foreign operation. A [redacted] search also returns result such as "[redacted]", "Scam", and "[redacted]." This company was one of the worst experiences I've had.

Desired Settlement: DesiredSettlementID: Other (requires explanation)

This company scams many on a daily basis. There needs to be an investigation conducted towards the closure of this scamming company.

Business

Response:

Business Response /* (1000, 5, 2013/05/15) */

Thank you for your correspondence regarding [redacted]'s concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation.

By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in Great Fun and Shoppers Advantage. An individual member may join the services in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

Our records indicate that Ms. [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on March 23, 2013, after making a purchase from [redacted] and then responding to an offer to receive a $20 rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, she was presented with the option to enroll in Great Fun and Shoppers Advantage, which our records indicate she accepted. According to the terms of the agreements for Great Fun and Shoppers Advantage, if she did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.

Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that Ms. [redacted] provided her date of birth to the representative confirming her authorization to enroll in both of the services.

We regret that Ms. [redacted] did not receive her membership material in a timely manner. Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Ms. [redacted]'s Great Fun membership was canceled on April 24, 2013, during the trial period, and she was not charged a monthly fee for the service. Ms. [redacted]'s Shoppers Advantage membership was canceled on May 14, 2013, and a refund of $17.99 will be issued to her debit card account as full reimbursement of the membership fees that she was charged.

Please ask Ms. [redacted] to provide us copies of her bank statements depicting any overdraft fees that she incurred as a result of the charges for Shoppers Advantage. She may either email ([redacted].com) or fax (XXX-XXX-XXXX) the statements to my attention for review and reimbursement.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer Response /* (3000, 7, 2013/05/16) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

This company is deceptive and their customer service is especially rude. I had cancelled my materials and membership before my trial was up. However, as I previously stated, they do not inform their consumers of being enrolled into two separate memberships. This is not about money for me. This is about the protection of consumers from scams. I am not the first person to be subjected to this; a simple [redacted] search of the company can reveal that.

Review: I do not know how Shopper's discounts got my CC information but they have been billing my CC $12.00 a month for the past 4 years. When I inured about how I signed up they told me I agreed to buying a coupon which was never redeemed. I do not know who they are affiliated with or how they did this but I never agreed to their terms. I would never sign up for a "coupon" like this!Desired Settlement: each year cost me $144.00at 4 years that is $576.00

Business

Response:

This letter is a response to your correspondence regarding the complaint of Ms. [redacted].

Our records show that Ms. [redacted] completed an online transaction at [redacted] on February 20, 2009. After completing the transaction she was offered a free 30-day trial of our Shopper Discounts & Rewards service and $10 Off Your Next Purchase for trying our service, which she accepted.

Ms. [redacted] accepted the trial membership offer for Shopper Discounts & Rewards by entering the email address [redacted] twice and then clicking the “YES!” button on the page. Immediately to the left of the “YES!” button are the “Offer and Billing Details.” The Offer and Billing Details set forth the terms of the offer, including the $12 monthly membership fee following the free trial and advise the consumer that the fee will be billed to the credit or debit card she used for her transaction with Buy.com. Immediately above the location on the offer page where Ms. [redacted] entered her email address twice and clicked “Yes” is the following statement:

“By entering my email address as my electronic signature and clicking YES, I have read and agree to the Offer and Billing Details and authorize Buy.com to securely transfer my name, address and credit or debit card information to Shopper Discounts & Rewards for billing and benefit processing.”

Thus, by accepting the offer, Ms. [redacted] agreed that the Shopper Discounts & Rewards $12 monthly membership fee would be billed to the credit or debit card used in connection with her transaction with [redacted]. Immediately after clicking the “YES!” button, Ms. [redacted] was taken to another screen welcoming her to the program. This page advised Ms. [redacted] that she had just joined Shopper Discounts & Rewards. Within the next few minutes, Ms. [redacted] was sent two emails from us including her membership kit and password and reminding her to use her $10 Off Your Next Purchase.

On February 20, 2009, we sent Ms. [redacted] an email explaining how to access the Discounts & Rewards membership. We also sent Ms. [redacted] an email with the PIN code assigned to her $10 Off Your Next Purchase. On February 27, 2009, we sent Ms. [redacted] an email reminding her to use the benefits of her membership. On March 10, 2009, we sent Ms. [redacted] an email to remind her that the free trial membership would conclude on March 22, 2009, and at that time, she would be billed the monthly membership fee. The email also included our toll-free telephone number if she wished to cancel, in which event, she would not be charged.

Ms. [redacted] was charged the first $12 monthly membership fee at the end of her free trial membership on March 22, 2009. That same day, we sent Ms. [redacted] an email reminding her of the benefits of the membership. Ms. [redacted] was charged the monthly membership fee from March of 2009 to February of 2014. In addition, we continued to send emails to Ms. [redacted] on the following dates: April 21, 2009, May 21, 2009, June 20, 2009, July 20, 2009, August 19, 2009, September 18, 2009, October 18, 2009, November 17, 2009, December 17, 2009, January 16, 2010, February 15, 2010, March 17, 2010, April 20, 2010, May 16, 2010, June 15, 2010, July 15, 2010, August 13, 2010, September 12, 2010, October 12, 2010, and November 11, 2010, December 11, 2010, January 10, 2011, February 9, 2011, March 11, 2011, April 10, 2011, May 10, 2011,June 9, 2011, July 9, 2011, August 8, 2011, September 7, 2011, October 7, 2011, November 6, 2011, December 6, 2011, January 5, 2012, February 4, 2012, March 5, 2012, April 4, 2012, May 4, 2012, June 3, 2012, July 3, 2012, August 3, 2012, September 1, 2012, October 1, 2012, October 31, 2012, November 30, 2012, December 30, 2012, January 29, 2013, February 28, 2013, March 30, 2013, April 30, 2013, May 31, 2013, June 29, 2013, July 29, 2013, August 28, 2013, September 27, 2013, November 26, 2013, December 26, 2013, January 25, 2014 and February 25, 2014 reminding her to use all the benefits of the Shopper Discounts & Rewards service.

Ms. [redacted]’s Shopper Discounts and Rewards membership was canceled and (57) fifty-seven credit of $12 were issued to her account. These credits represent full reimbursement of membership fees that were billed to her account.

Shopper Discounts & Rewards makes every effort to be straightforward with its offers, allowing consumers to make educated choices regarding the products and services they purchase. For this reason, it puts the most significant details of its offers in a prominent location -- immediately next to the acceptance button (so that a consumer will have those details in front of him or her before joining the service). In addition, Shopper Discounts & Rewards places its key offer details on the very same page as the “YES!” button rather than requiring a consumer to click through one or more links in order to find these details. Moreover, when a misunderstanding such as the one with Ms. [redacted] occurs, we are pleased to cancel a customer’s membership, as we have in this instance.

We believe we treated Ms. [redacted] in a fair and correct manner, and our records reflect that Ms. [redacted] took several affirmative steps to sign up for the Shopper Discounts & Rewards service and received multiple communications from us, including a pre-billing notification, prior to the first charge on her credit or debit card. We trust this resolves this matter, however, if you have questions or need additional information, please do not hesitate to contact me.

Sincerely,

Manager, Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: in jan 2014 I received a credit report in the mail and my bank account was billed for it. I did not know why I got this and did not order it or agree to pay for it when I called tlg they told me I filled out an app online for a free credit report which made me remember that I filled out the app and I clicked off after it asked for a credit card number thus invalidating the app. but I got billed anyway and don't know how they got into my account without any card number or account number so it took several weeks to get my money back and the account was closed. then on feb. 4th they took a 17.99 transaction again and this is after we closed out the cards last month and had new ones issued. this transaction overdrew my account and now the bank is charging $5 per day for every day there is a negative balance which so far is 22 days plus other overdraft fees making it a loss of $158 tlg says the latest account was closed when I found out about this charge today feb. 26,2014 this is idenity theft and is a criminal offense.Desired Settlement: I want a full refund including all bank fees and I want these crimes prosecuted to the fullest extent of the law this company needs to be shut down

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Fast3CreditScores and IdentitySecure memberships, services provided by Trilegiant Corporation.

By way of background, Fast3CreditScores and IdentitySecure are part of an established membership-based discount service company. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in Fast3CreditScores and IdentitySecure. An individual member may join our services in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Mr. [redacted] enrolled in the Fast3CreditScores and IdentitySecure services on December 24th, 2013, while responding to an online offer on the Fast3CreditScores website. The memberships were described to him at the time of enrollment, including billing and cancellation terms. Mr. [redacted] provided several pieces of information including his first and last name, address, billing information, and social security number in order to accept the offers in the services.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Fast3CreditScores and IdentitySecure. As such, Mr. [redacted]’s Fast3CreditScores membership was canceled on January 27th, 2014, and a refund of $19.99 was issued to his debit card account. Mr. [redacted]’s IdentitySecure membership was canceled on February 26th, 2014, and an additional refund of $17.99 is being issued to his account as reimbursement of the monthly fee that he was charged for the service. Mr. [redacted] may also either e-mail ([redacted]) or fax (###-###-####) me copies of his bank statement depicting any fees that he incurred as a result of the Fast3CreditScores and IdentitySecure service billings for review and reimbursement.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: while I was purchasing some led lights on line from sears I was offered a membership to shoppers advantage for $!.00 which I paid for.. when I saw the took $2 dollars out of my account I call them to which they said that it included a secondary membership to greatfun.com and that I could cancel within 30 days if I didn't like it. I joined on Sept 8th and cancelled on Sept 25th.. ([redacted]) is the cancel confirmation number. today I saw $16.99 taken out of my account from greatfun . I immediately called greatfun and explain to them and told them I had cancelled my account to which they replied I had to call a different number to call from the one I was given. I said they only gave 1 number and they said well they can cancell me today but they will not give me a refund. needless to say I feel robbed. they took a total of $33.98 .Desired Settlement: I would like a complete refund and for Revdex.com to warn them of duping customer is morally wrong

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation.By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that Mr. [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on September 6, 2015, after making a purchase from Sears and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate he accepted. The offer for joining Great Fun was two (2) $25.00 purchase rebates. The offer related to Shoppers Advantage was $20.00 in rebates for gas purchases. According to the terms of the agreements for Great Fun and Shoppers Advantage, if Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees. A separate phone number for each service was provided during the enrollment process.Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Mr. [redacted]’s Great Fun membership was canceled on November 18, 2015, and refunds totaling $34.98 will be issued to his credit or debit card account as full reimbursement of the fees that he was charged for the service. Mr. [redacted]’s Shoppers Advantage membership was canceled on September 25, 2015, and he was not charged a monthly fee. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.Sincerely,Jason A[redacted]Customer Relations

Review: I joined Great Fun to get a discount on [redacted] Airways ticket. I cancelled my Great Fun membership almost a year ago. I noticed on my credit card that they started billing me again, despite acknowledgment early that I had cancelled.Desired Settlement: I want my credit card credited immediately for the billing that I incurred from Great Fun. I want them to research why my initial cancellation was reversed for some reason. I want some compensation from them for the error. I want their rating to go down and Great Fun to be punished with a fine or other method.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Great Fun membership, a service provided by Trilegiant Corporation.By way of background, Great Fun is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that Mr. [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on October 8, 2014, after making a reservation from [redacted] Airlines and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate he accepted. The offer for joining Great Fun was two (2) $50.00 rebates for [redacted] Airlines reservations. The offer related to Shoppers Advantage was $20.00 in gas purchase rebates. According to the terms of the agreements for Great Fun and Shoppers Advantage, if Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.Please be assured that we make every effort to comply with a member’s request to cancel their memberships in Great Fun and Shoppers Advantage for any reason. As such, Mr. [redacted]’s Great Fun membership was canceled on November 3, 2015, and refunds totaling $204.88 will be issued his credit card account as full reimbursement of the fees that he was charged for the service. Mr. [redacted]’s Shoppers Advantage membership was previously canceled on February 5, 2015. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.Sincerely,Jason A[redacted]Customer Relations

Consumer

Response:

I accept this resolution of a credit of $204.88. I will say the cancellation policy is a bit deceptive. I assumed I cancelled both Shoppers Advantage and Great Fun in Feb 2015. They acknowledge that I cancelled Shoppers Advantage. But I did not know I had to cancel both Shoppers Advantage and Great Fun, because it was unclear. That seems intentional to me (that you might cancel one without knowing you are still paying for the other, related membership).

Review: I was contacted by this company through my credit union to purchase accidental insurance. I purchased it at the max, but when I found out from the company that they would take the payment out of my checking account before the 3rd of June. I called them in May and told them not to take the money out and that I wanted to cancel. The woman that I spoke to said keep the insurance at the max and you can mail your payment in, we will not take the money out of your account. I waited for the correspondence she said she would send out for me to mail the payment. That mail never came, and on June 6, 2015 they took a payment 0f 135.00 out of my checking account. When I realized it, I contacted them and spoke to a man and told him that I no longer wanted the max insurance and I just wanted the 1000.00 from my credit union because they were not supposed to take the money out my account. He said oh we don't send anything for you to mail in a payment. So don't know where the first lady got her info from. I said I want my money back and he said ok you will be mailed a check and it will take 7-10 business days. I said ok, he said I will send for approval. ok I said. its ending of June, I called again and asked where is my refund, the guy said it takes 7-10 business days, I said it's been more than that. He said it will be on the 10th, I said the 10th of July, he said yes. I said why? Ya'll took it out with no problem why do I have to wait and why can't they put it back into my account. He just said they mail it. So I said July 10th I should have it and he said yes. Nothing on July 10th. I called again July 15th to see what is going on and the lady said that I takes 7-15 days from the 10th of the month. I was like what? I told her ive been told so many different things and she apologized for them, but I told her that Im going to report to the Revdex.com because It shouldn't take this long. She said to give it some more time and it will be deposited into your account. I said I thought they were sending a check, She said let me look, oh yes they will send you a check. I said so it should be here by the 30th, she wouldn't say. She just kept saying 7-15 business days after the 10th. I Just want my money, they took it with no problem, so give it back now. Thank youDesired Settlement: I would like to have my money now, this month, not next month or the month after.

Business

Response:

July 27, 2015

VIA ONLINE SUBMISSION

Revdex.com (“Revdex.com”)

Revdex.com Complaint Department

RE: Revdex.com Case #: [redacted]

Dear Sir or Madam:

This correspondence is in regard to the above referenced complaint

filed with your office.

Due to Privacy, we are not able to provide specific information

regarding insurance related matters on this website. Please be assured that a

written response addressing all issues raised by the complainant was sent to the insured today via

overnight mail.

We appreciate your understanding regarding this matter.

Sincerely,

Third Party Administrator

cc: [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I bought 2 tickets to the [redacted] playoffs through [redacted]. At the conclusion of the purchase, I was offered a $30 rebate for each ticket purchased, which I accepted. The caviot was I had to sign up for a free trial of something called Great Fun. I accepted this, and once the rebate information was made available, I filled it out and mailed it in along with the proof-of-purchases for the 2 tickets (ie the tickets themselves). I just received a letter in the mail that my rebate claim was rejected. It claims that it was rejected because I didn't submit a receipt for the 2nd claim. This is absolutely not true. Additionally, it doesn't explain why, in rejecting the 2nd rebate claim, they did not send me a check for the 1st one. While dealing with all of this, I already had to have my bank deal with them, after they tried to double charge me for services I was supposed to be getting a free trial of. If you browse the internet, you will find plenty of claims of the low morality and poor business practices of this business, so I am hardly alone in my complaints against them.Desired Settlement: I would like to be provided with the full $60 in rebates that I was clearly promised, and provided the necessary information on my part for.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with his Great Fun membership, a service provided by Trilegiant Corporation. By way of background, Great Fun is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that Mr. [redacted] was enrolled in both our Great Fun and Buyers Advantage services on May 16, 2015, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in both Great Fun and Buyers Advantage, which our records indicate he accepted. According to the terms of the agreements for Great Fun and Buyers Advantage, if Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.The offer for joining Great Fun was two (2) $30.00 rebates for purchases made through [redacted]. In order to avail him of the promotional offer, Mr. [redacted] was required to return the rebate forms that were included in his membership kit or sent to the e-mail provided during the enrollment process along with corresponding receipts from two separate [redacted] orders. Upon receipt of the completed rebate forms and receipts, Mr. [redacted] rebate checks would be delivered within 6-8 weeks. We are in receipt of Mr. [redacted] rebate requests, but because the two tickets were purchased during the same [redacted] order, they were only eligible for one of the $30.00 rebates. One rebate was previously approved, and Mr. [redacted] should be receiving that check shortly. In order to uphold our high level of customer satisfaction, we have now requested for a second $30.00 rebate check to be sent to Mr. Kellar, which he can expect to receive within the next fifteen to twenty business days. Pursuant to the terms relayed to him, Mr. [redacted] was billed $16.99 at the end of each of the first 30-days of service for the Great Fun and Buyers Advantage membership programs. Our records indicate that he has disputed those charges with his credit or debit card company, and the fees were refunded. Once we were notified of the disputes, Ms. [redacted] memberships were canceled, and he will incur no additional fees We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely,[redacted]Customer Relations

Consumer

Response:

I am tentatively accepting the response, though I am still a bit wary as to whether I will receive the 2nd $30 rebate. If I do, I will consider this fully settled. If I don't, then I will have to waste my time filing this all over again.

Review: Reservation rewards has been taking money out of my bank account for years for a service I never signed up for, charges of $9.00USD over a period of 3 years.Desired Settlement: I wish to have all the money taken from my account refunded, a total of $342.00 USD.

Business

Response:

This letter is a response to your correspondence regarding the complaint of Mr. [redacted].

Our records show that Mr. [redacted] completed an online transaction at www.[redacted].com on September 20, 2004. After completing the transaction he was offered a free 30-day trial of our Reservation Rewards service and a $10 Electronic Gift Voucher for trying our service, which he accepted.

Mr. [redacted] accepted the trial membership offer for Reservation Rewards by entering the email address [redacted] twice and then clicking the “YES!” button on the page Immediately to the left of the “YES!” button are the “Offer Details.” The Offer and Billing Details set forth the terms of the offer, including the $9 monthly membership fee following the free trial and advise the consumer that the fee will be billed to the credit or debit card he used for his transaction with [redacted]. Immediately above the location on the offer page where Mr. [redacted] entered his email address twice and clicked “Yes” is the following statement:

“By entering my email address as my electronic signature and clicking YES, I have read and agree to the Offer Details and authorize [redacted].com to securely transfer my name, address and credit or debit card information to Reservation Rewards for billing and benefit processing.”

Thus, by accepting the offer, Mr. [redacted] agreed that the Reservation Rewards $9 monthly membership fee would be billed to the credit or debit card used in connection with his transaction with [redacted].com. Immediately after clicking the “YES!” button, Mr. [redacted] was taken to another screen welcoming him to the program. This page advised Mr. [redacted] that he had just joined Reservation Rewards. Within the next few minutes, Mr. [redacted] was sent an email from us including his membership kit and password and reminding him to use his $10 Electronic Gift Voucher.

On September 26, 2004, we sent Mr. [redacted] an email reminding him to use the benefits of his membership. On September 27, 2004, we sent Mr. [redacted] an email reminding him to use his $10 Electronic Gift Voucher. On October 6, 2004, we sent Mr. [redacted] an email to remind him that the free trial membership would conclude on October 20, 2004, and at that time, he would be billed the monthly membership fee. The email also included our toll-free telephone number if he wished to cancel, in which event, he would not be charged.

Mr. [redacted] was charged the first $9 monthly membership fee at the end of his free trial membership on October 20, 2004. That same day, we sent Mr. [redacted] an email reminding him of the benefits of the membership. Mr. [redacted] was charged the monthly membership fee from October of 2004 to September of 2013. In addition, we continued to send emails to Mr. [redacted] on the following dates: November 19, 2004, February 17, 2005, May 18, 2005, August 16, 2005, November 14, 2005, February 12, 2006, March 14, 2006, April 13, 2006, May 13, 2006, June 12, 2006, July 12, 2006, August 11, 2006, September 10, 2006, October 10, 2006, November 9, 2006, December 9, 2006, January 8, 2007, February 7, 2007, March 9, 2007, April 8, 2007, May 8, 2007, June 7, 2007, July 11, 2007, August 6, 2007, September 5, 2007, October 5, 2007, November 4, 2007, December 4, 2007, January 5, 2008, February 2, 2008, March 3, 2008, April 2, 2008, May 2, 2008, June 1, 2008, July 4, 2008, August 1, 2008, August 30, 2008, September 29, 2008, October 29, 2008, May 22, 2010, June 21, 2010, July 21, 2010, August 20, 2010, September 19, 2010, October 19, 2010, November 18, 2010, December 18, 2010, January 17, 2011, February 16, 2012, March 18, 2011, April 17, 2011, May 17, 2010, June 16, 2011, July 16, 2011, August 15, 2011, September 14, 2011, October 14, 2011, November 13, 2011, December 13, 2011, January 12, 2012, February 11, 2012, March 12, 2012, April 11, 2012, May 11, 2012, June 10, 2012, July 10, 2012, August 9, 2012, September 8, 2012, October 8, 2012, November 7, 2012, December 7, 2012, January 8, 2013, February 5, 2013, March 7, 2013, April 6, 2013, May 6, 2013, June 5, 2013, July 5, 2013, August 4, 2013, September 3, 2013, and October 3, 2013 reminding him to use all the benefits of the Reservation Rewards service.

On October 18, 2013, Mr. [redacted]’s Reservation Rewards membership was canceled. Consistent with company practices, we provided a refund of four months’ of membership fees. We may provide refunds above the amounts set forth above if a consumer believes charges relating to our service are the result of unauthorized activity. Mr. [redacted] can request a full refund by going to the website below, completing the affidavit we provided and returning it to us.

https://www.member-center.com/Forms/Affidavit/Index.rails?c=EF3E2FDFE78796679DD9...⇄ />
Reservation Rewards makes every effort to be straightforward with its offers, allowing consumers to make educated choices regarding the products and services they purchase. For this reason, it puts the most significant details of its offers in a prominent location -- immediately next to the acceptance button (so that a consumer will have those details in front of him or her before joining the service). In addition, Reservation Rewards places its key offer details on the very same page as the “YES!” button rather than requiring a consumer to click through one or more links in order to find these details. Moreover, when a misunderstanding such as the one with Mr. [redacted] occurs, we are pleased to cancel a customer’s membership, as we have in this instance.

We believe we treated Mr. [redacted] in a fair and correct manner, and our records reflect that Mr. [redacted] took several affirmative steps to sign up for the Reservation Rewards service and received multiple communications from us, including a pre-billing notification, prior to the first charge on his credit or debit card. We trust this resolves this matter, however, if you have questions or need additional information, please do not hesitate to contact me.

Sincerely,

Manager, Customer Relations

Review: This shopping discount company automatically charges a $16.99 per month membership fee that must be cancelled by telephoning teh customer service phone line or by writing via e-mail their service division. I decided that was not a good value for me after they e-mailed me that they were automatically renewing the membership beyond the intial trial period, and after their already having billed double the monthly membership to my checking account two months running. I e-mailed them back the same day of receiving the automatic renewal notification and explained in no uncertain terms that they did not have my permission to renew my membership and bill me for it, and that they should immediately teminate the membership and refund all monies deducted from my checking account for the past two months totalling approximately $76. I followed up with a phone call to membershiop teh following day and reiterated my demand that my membership be cancelled and that I receive a refund for the $76 dollars. They agreed to do so within three to five bsusiness days., but did not do so. Then in looking at my banking statement today I see that they have not cancelled my membership and have continued billing the monthly fee of $16.99Desired Settlement: This company (which goes under the name Trilegiant Corporation) needs to be monitored by the State of [redacted] for bad business practices. If there have been a number of other complaints like mine there should be litigation against them, and all persons who have been cheated through the unauthorized taking of membership fees should receive reimbursement.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with his Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that Mr. [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on February 3, 2015, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate he accepted. According to the terms of the agreements for Great Fun and Shoppers Advantage, if Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Mr. [redacted] Great Fun membership was canceled on May 25, 2015, and refunds totaling $50.97 were issued to his debit card account. Mr. [redacted] Shoppers Advantage membership was canceled on June 15, 2015, and additional refunds totaling $68.96 will be issued to his account as full reimbursement of the fees that he was charged for this service. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely,[redacted]Customer Relations

Review: I sent a $25.00 rebate form by [redacted] on 12-10 14 to Great Fun Rebate Dept. and I never received my rebate check. I called customer service 3-4-15 inquiring about it and was told they never received it. They said they had no record of it anywhere. I was told to send the original receipt of sale again and then they would send me the rebate form again. Then I would have to refill the form out again and resubmit it !! I also asked why can't I just email the proof of sale and or the rebate form also and was told "no you have to mail it!" [yeah so they can say they didn't receive again! ] Now at this point the offer has expired and I have a feeling they will reject my resubmission anyway. This experience has been so frustrating and I was just going to give up, but realized that is exactly what they want you to do! Maybe this is happening to other people too and maybe I can help by filing this complaint. Greatfunsite.com what a nightmare ! I hope you can help me. Very sincerely, [redacted] [ former account # [redacted]] have cancelled on 12-15-14Desired Settlement: I just want whats owed me $25.00

Business

Response:

Thank you for your correspondence regarding[redacted] concerns with his Great Fun membership, a service provided by Trilegiant Corporation. According to our records, [redacted] was enrolled in our Great Fun service on December 7, 2014, after making a purchase from TicketNetwork and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, [redacted] was presented with the option to enroll in Great Fun. In order to avail himself of our promotional offer, [redacted] was required to return the rebate form that was included in his membership kit or sent to the e-mail provided during the enrollment process along with his corresponding receipt of purchase. Upon receipt of the completed rebate form and receipt, [redacted] rebate check would have been delivered within 6-8 weeks. Our records indicate that we recently denied a $25 rebate request from [redacted] because we did not receive a rebate form along with the receipt that was sent. In order to uphold our high level of customer satisfaction, we will have this rebate approved for [redacted] can expect to receive his rebate check within the next 15-20 business days. In addition, [redacted] Great Fun membership was canceled on December 15, 2014, and he was not charged a monthly fee for the service. We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely, [redacted]Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I signed up for free life insurance through my Credit Union, [redacted] Credit Union. My account was charged $16.50 which I did not authorize. My credit union directed me to call ###-###-#### and was advised that I was being charged for additional coverage. They refused to refund the amount and was told that they would cancel the coverage.Desired Settlement: I would like to be refunded $16.50

Business

Response:

October 16, 2013

Dear Madam or Sir:

This is in response to the complaint filed with your office.

As this matter pertains to insurance, for Privacy reasons we are unable to respond on this website. Please be assured a response will be mailed directly to the complainiant within 7-10 business days.

We appreciate your understanding in this matter.

Sincerely,

Affinion Benefits Group, LLC

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I am willing to read the written response from Affinion Benefits Group. However, I have not yet received it, and it's unclear why "privacy concerns' pertain to this matter just because it's insurance. I don't have anyway of knowing if I'm getting scammed again, so I'd like to keep this matter open until I've actually received the written response in mail and read it.

Sincerely,

Business

Response:

October 29, 2013

VIA ONLINE SUBMISSION

RE: Revdex.com Case ID: [redacted]

Dear Madam or Sir:

We are responding to the recent post uploaded by the complainant for the case ID referenced above.

Please be assured our detailed response was mailed to the complainant, via overnight mail, on October 28, 2013. We have received verification from UPS that the package was delivered.

I hope this addresses the complainant's concerns.

Sincerely,

Affinion Benefits Group, LLC

Third Party Administrator

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I signed up for Traveler's Advantage over the phone in about August 2014, and the customer service representative also signed me up for Great Fun, which I did not request nor want. I cancelled Traveler's Advantage and the representative told me that no charges would result (as I cancelled before the end of the first month). I later checked my credit card in November and found that Great Fun had been charging me $16.99/month, with 4 charges (8/1/14, 9/2/14, 9/30, 10/30 $67.96 total) accrued by the time I caught it. I called Great Fun and told them that I never wanted to enroll, and I never knew that I had enrolled. They said that the "disclosure" that was run through very quickly when I signed up for Traveler's Advantage had included a part stating that they were going to sign me up for Great Fun as well. I stated I never wanted Great Fun, nor was I aware that they had signed me up. I requested my money back, but they stated they "unforunately had a no-refund policy".Desired Settlement: Please pay me back my money; it is acceptable to put it back on my credit card.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her Travelers Advantage and Great Fun memberships, services provided by Trilegiant Corporation.

By way of background, Travelers Advantage and Great Fun are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Travelers Advantage and Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

After researching her concerns, we found that Ms. [redacted] was enrolled in both our Travelers Advantage and Great Fun services on June 9, 2014, after being transferred to one of our representatives by [redacted]. Travelers Advantage and Great Fun go to great lengths in order to ensure that an authorized person agrees to the memberships. If Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she was charged the monthly membership fees. The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Great Fun. As such, Ms. [redacted] Travelers Advantage membership was canceled on July 3, 2014, during the trial period. Ms. [redacted] Great Fun membership was canceled on November 5, 2014, and a refund of $68.96 will be issued to her credit card account as full reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: A couple of months ago I made a purchase at an F.Y.E. location. I was offered a chance to sign up for some kind of rewards card and get 10% off my purchase. I asked what the catch was and was told that there wasn't one. When I filled out the form it had boxes for free 3 month subscriptions to magazines and asked to select three which I did. Later I got suspicious and read the fine print and found that after some time they were gonna start charging me a monthly fee for my card. I called and cancelled, complained that their employee was misleading. It was annoying buy I moved on. Yesterday however, I received a charge on my statement from another company charging me for a magazine subscription. When I reached out to this company they told me that cancelling my FYE card does not cancel the subscriptions. So basically F.Y.E. mislead me into signing up for a card I didn't want, magazines I didn't want, withheld information when I reached out to them, and gave my credit card information to a different company who is now charging my account.

Desired Settlement: DesiredSettlementID: No settlement requested - for

The company that charged me for the magazines says they are going to withdraw their charges. If that happens I'll be less upset. But either way this is poor business practice and I strongly advise against shopping at F.Y.E.

Business

Response:

Business Response /* (1000, 5, 2013/06/24) */

Thank you for your correspondence regarding [redacted]'s concerns with his FYE Backstage Pass VIP membership, a service provided by Trilegiant Corporation.

By way of background, FYE Backstage Pass VIP is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in FYE Backstage Pass VIP. An individual member may join the service in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Mr. [redacted] enrolled on April 13th, 2013, by purchasing an FYE Backstage Pass VIP membership when shopping at an FYE store. We are mailing Mr. [redacted] a copy of his store receipt that indicates his agreement to enroll in the service and also details the terms and conditions of the enrollment for his review.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in FYE Backstage Pass VIP. As such, Mr. [redacted]'s membership was cancelled on May 10th, 2013, and he was not charged a fee for the service. In his complaint, Mr. [redacted] references a charge for a magazine subscription. Trilegiant Corporation is not associated with the charge in question.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer Response /* (3000, 7, 2013/06/29) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

Did you even read my complaint? Where in the "agreement to enroll" does it explain that you are going to give my credit card information to a third party who is going to charge it? That cancelling through FYE isn't enough to prevent yourself from being charged? Thanks for your patronizing letter, but I'm more upset than I was before.

Review: [redacted] was offered to me through [redacted] offered 2-$20.00 rebates for signing up. They reported that I could cancel any time. I was to send them a rebate form filled out by me and sending copies of 2 individual transaction receipts from [redacted] over $20.00. I enrolled Dec 9, 2014. Rebate form was posted on Dec 10, 2012 with no expiration date. Copyright 2008. Made a copy and filled out the two forms along with two receipts from [redacted]. After sending this infiormation to them, I cancelled [redacted]. My cancellation # : [redacted] member#: [redacted]. On January 28, 2015, they sent me a letter by mail, stating that the rebate had expired. They would not be sending me the 2-$20.00 rebates. Affinion Group, Inc. ([redacted]) is not providing me with monies that they said they would. They misrepresented themselves to me! I did what they said for me to do. They are not doing what they said they would do for me. They also sent me an email stating that in abot 5-8 weeks, I would be receiving the rebate of, again, $40.00. Please help me with problem and explain to them that are notdoing what they said they were going to do. Thank you. Cordially, [redacted]Desired Settlement: I want my $40.00. Period!??

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her [redacted] membership, a service provided by [redacted]. Our records indicate that [redacted] was enrolled in our [redacted] service on December 7, 2014, after making an online purchase and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, [redacted] was presented with the option to enroll in [redacted]. The offer for joining [redacted] was two $20 purchase rebates. In order to avail herself of our promotional offer, [redacted] was required to return the rebate forms that were included in her membership kit or sent to the e-mail provided during the enrollment process along with her corresponding receipts of purchase. Upon receipt of the completed rebate forms and receipts, [redacted] rebate checks would have been delivered within 6-8 weeks. After researching [redacted] concerns, we have found that she did correctly submit both of her $20 rebates. One of the rebates was processed on January 22, 2015, and the second rebate was processed on February 3, 2015. Please ask [redacted] to allow fifteen to twenty business days from the dates of processing to receive her rebate checks. In addition, [redacted] membership was canceled on January 2, 2015, and she will not be charged a monthly fee for the service. We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely,[redacted]Customer Relations

Review: This company called, Greatfun, signed me up with them a couple of years ago. I have called multiple times to cancel, and they keep putting it off by promising me with deceptive information. An example would be, I called to cancel in October, and they said, "NO, NO we will give you a $100 refund", which came in a different form than what they led me to believe. This gave them more time to bill me yet again. Finally, as of late, I tried cancelling yet again, and they redirected me to an app to save money which did not work. I called to have them fix the app, after a week, they called me back and gave me wrong log-in information. This gave them enough time to bill me yet again. I feel like I've been scammed, and I have never once used their service and have paid for probably two years of service and gotten nothing out of it.Desired Settlement: I would want 50% of the total amount I have paid Greatfun LLC, because I have never once used their service, and I feel like I have been taken for a ride the whole time I have been with them. There are several complaints online if you simply [redacted] their company, so it is not like I am alone in this matter. Please be professional and credit me back 50% of what I have paid you over the last 2-3 years. I have not once used your service for anything, and actually was never able to.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Great Fun membership, a service provided by Trilegiant Corporation.

Please be assured that we make every effort to comply with a member’s request to cancel their membership in Great Fun for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership, and they will owe nothing further. Mr. [redacted] can be assured that his Great Fun membership was canceled on December 17th, 2013, and $204.88 will be issued to his credit or debit card account as full reimbursement of the fees that he was charged for the service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: Attempt to cancel membership, told to call back within a certain time frame. Called back and told to call back again within another time frame. Repeat

Attempt to cancel membership, told to call back within certain time frame several times. Unable to cancel membership in order to avoid debit card monthly charge. Customer service states that they are unable to pull up my information because it has not been 72 hours, however when I called my bank the bank stated that they had already tested account to see if it was valid. Stories not adding up. Feel scammed. Closed my bank account.Desired Settlement: Just want to protect others or warn them.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Travelers Advantage and Shoppers Advantage memberships, services provided by Trilegiant Corporation. Please be assured that we make every effort to comply with a member’s request to cancel their memberships in Travelers Advantage and Shoppers Advantage for any reason. Accordingly, if a customer is dissatisfied with the services under the programs, the company will cancel the memberships and he/she will owe nothing further. Ms. [redacted] can be assured that her Travelers Advantage membership was canceled on November 18, 2014, and her Shoppers Advantage membership was canceled on November 24, 2014. She will not be charged a monthly fee for either service. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, [redacted]

Review: Dear Privacy Guard,

You have been sending me notices to activate my benefits. I don't understand. I have been paying for this service for 16 months and it has taken you this long to tell me to activate? DOes this mean that I have not been protected all this time? What have I been paying for? Apparently nothing. I am 71 years old, a widow living on [redacted], and I cannot afford to be paying hundreds of dollars for nothing.

I tried calling the number on your cover letter (###-###-####, but all I got was a recording telling me to go to the website, and then I was disconnected. There is another phone number on the form, and yet another number on the website. Very confusing and certainly NOT confidence-inspiring (see complaint online).Desired Settlement: I want to immediately cancel this service and the charge to my credit card. In addition I want a refund of all the monthly payments. I have made since I signed up. I will expect a check from your for $207.84 ($12.99 X 16= 207.84) I have made since I signed up . I will not charge you interest. Thank you. [redacted] Memberhip Number: [redacted]

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her PrivacyGuard membership, a service provided by Trilegiant Corporation. Feedback such as hers provides us with the opportunity to re-examine our procedures, make changes where necessary and continually strive for increased customer satisfaction.

Please be assured that we make every effort to comply with a member’s request to cancel their membership in PrivacyGuard for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and he/she will owe nothing further. Ms. [redacted] can be assured that her PrivacyGuard membership was canceled on November 6, 2014, and a refund of $1,291.99 will be issued to her credit card account as full reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: My mother [redacted] paid to get this life Insurance in July 2013,she sent them a cashier check of 143.00 on July 29,2013 the policy was cancelled in Aug 2013. yet the premium of 143.00 has still not been returned, I [redacted],am [redacted]es P.O.A. My Mother is 73 , [redacted], and cannot handle this situation, I have talked to 3 supervisor [redacted],[redacted],[redacted]I was told that they sent the check in Aug 2013, then when I asked them where, I got 6 different address, then when I asked them, was it cashed and who cashed it, they told me that they did'nt have that information. My first contact with this company was 11/10/2013. I have been fighting with this company to get my mothers refund back ever since, I am tired of the lies , and I feel that they are trying to steal 143.00 from a [redacted] senior. her poicy number was [redacted]g-us coverage id[redacted] her address is [redacted]. Please refund her 143.00 with no more lies. I have sent a copy of the cashier check twice, my Mother even received a letter after, we filled out the refund informmaton, saying that no money was paid so no refund will be made, I have proff of all information. I am outraged.Desired Settlement: refund of 143.00

Business

Response:

April 2, 2014

VIA ONLINE SUBMISSION

Revdex.com (“Revdex.com”)

Revdex.com Complaint Department

RE: Revdex.com File #: [redacted]

Dear Sir or Madam:

This correspondence is in regard to the above referenced complaint

filed with your office.

Due to Privacy, we are not able to provide specific information

regarding insurance related matters on this website. Please be assured that a

written response addressing all issues raised by the complainant will be sent

directly to the Primary Insured under separate cover within the next seven (7)

to ten (10) business days.

We appreciate your understanding regarding this matter.

Sincerely,

Third Party Administrator

cc: carrier

Consumer

Response:

Review: [redacted]

I am rejecting this response because: my mother needs her mone back

Sincerely,

Consumer

Response:

thank you it has been solved