Affinion Group, Inc.

Review: They have been taking money for a year now and I had not noticed. It was for 16.99 so it just blended in with other small misc charges on my account. Apparently while buying airline tickets through [redacted] I clicked on something that allowed this company access to my bank account for the last 12 months. When this packet came in the mail I immediately called and cancelled this membership and I never thought about it again. Those discount airline tickets cost an additional $203. I was able to cancel the membership tonight and got a confirmation number but I think just to be safe we will go get new cards issued. I will also be filing with the Revdex.com. As well as making a complaint through Allegiant Air. TLG Shopper Corporate Address: [redacted] Hours 7 days a week: 8 a.m.-12 a.m. (ET) More Phone Numbers Tech Support: ###-###-#### - See more at: http://customerservicenumbers.com/co-tlg-shopper#sthash.FIHH3PGZ.dpufDesired Settlement: I would like to be refunded in full. This is a scam and they were never authorized to access my account.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with his Shoppers Advantage membership, a service provided by Trilegiant Corporation.

By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Mr. [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on December 8, 2014, after making a purchase from Allegiant Airlines and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in T[redacted] which our records indicate he accepted. The offer for joining Travelers Advantage was two (2) $50.00 rebates for purchases from [redacted] The offer related to Shoppers Advantage was $20.00 in gas purchase rebates. According to the terms of the agreements for Travelers Advantage and Shoppers Advantage, if Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees. A separate phone number to call to cancel each service was provided during the enrollment process.Travelers Advantage and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that Mr. [redacted] provided his first and last name, address, and billing information to the representative in order to enroll in the services.

Please be assured that we make every effort to comply with a member’s request to cancel their memberships in Travelers Advantage and Shoppers Advantage for any reason. As such, Mr. [redacted]’s Travelers Advantage membership was canceled on January 10, 2015, and he was not charged a monthly fee. Mr. [redacted]’s Shoppers Advantage membership was canceled on January 19, 2016, and refunds totaling $221.87 will be issued to his credit or debit card account as full reimbursement of the fees that he was charged for the service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Jason A[redacted]

Customer Relations

Review: Was charged 16.99 a month since December 2013 for a service I had asked to be canceled. Was ask to try for 30 days and receive a 30 day trial period in November 2013. Called before the end of 30 days and canceled as well as never used a 20.00 voucher that I was to received for trying. Talked to [redacted] today and canceled, he gave me a authorization number and was very nice. Asked him about a refund or at least take it off this months bill and was told he could not do either which I understand on his part. I don't understand why I cannot be given a refund since I did cancel in December, but was not offered a authorization by anyone. Bad way to do business,Desired Settlement: Refund full amount to my credit card.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with his Shoppers Advantage membership, a service provided by Trilegiant Corporation.

Please be assured that we make every effort to comply with a member’s request to cancel their membership in Shoppers Advantage for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and he/she will owe nothing further. [redacted] can be assured that his Shoppers Advantage membership was canceled on August 30, 2014, and a refund of $170.90 will be issued to his credit card account as full reimbursement of the fees that he was charged for the service.

We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: My husband ([redacted])and I received a membership automatic renewal notice from Shoppers Advantage. We have no idea when this happened or how and where they got the credit card information. We are old and perhaps target old people. The company said my husband(74 years old)agreed to something when he reserved a hotel room in [redacted]. He has no idea what they mean.I do not feel secure in their assurances that this is stopped. I appreciate your help with this matter, not only to be sure our problem is solved, but also no others will be hurt.

Product_Or_Service: shoppers advantage

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Billing Adjustment

Any charge to us would be refunded if we were charged on William's credit card when he reserved the room and protection for other people.

Business

Response:

Thank you for your correspondence regarding [redacted]’ concerns with [redacted]’ Shoppers Advantage membership, a service provided by Trilegiant Corporation. By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. After researching [redacted]’ concerns, we found that [redacted] was enrolled in our Shoppers Advantage service on June 24, 2008, after being transferred to one of our representatives by [redacted]. Shoppers Advantage goes to great lengths in order to ensure that an authorized person agrees to the membership. If Mr. [redacted] did not inform us that he wished to cancel the membership at the end of the trial period, he was charged the annual membership fee. The terms of the agreement provided that, in order to ensure uninterrupted service, the membership would be renewed each year at the then current membership fee. Please be assured that we make every effort to ensure that a member is satisfied with their membership in Shoppers Advantage. As such, Mr. [redacted]’ membership was canceled on July 17, 2015, and refunds totaling $959.93 are being issued to his credit or debit card account as full reimbursement of the fees that he was charged for the service. We apologize for any inconvenience that Mr. and Mrs. [redacted] may have experienced and hope that this matter has been resolved to their satisfaction. Sincerely, [redacted]Customer Relations

Consumer

Response:

Review: [redacted]

I want to reject this offer until [redacted] receives the refund. He has cancelled that credit card, and a refund to it will not be possible. I am appalled that this company charged this to Bill's account for years. Thank you so much for your help in resolving this matter. Without you the account would have been closed but the company would have kept the $959.93. We are old, retired, and frugal, but easily fooled evidently. Thanks again for your help. [redacted].

Sincerely,

Business

Response:

Thank you for your correspondence regarding [redacted]’ additional concerns. Our records indicate that refunds totaling $959.93 have successfully been issued to the [redacted] card account to which [redacted] was charged for his Shoppers Advantage membership. Please ask Mr. and Mrs. [redacted] to contact that financial institution to confirm that they have received these refunds. We again apologize for any inconvenience that Mr. and Mrs. [redacted] may have experienced and hope that this matter has been resolved to their satisfaction. Sincerely, [redacted]Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I would like to know the hotel that allowed this charge be added to our credit card. Please, monitor this business that charged us almost a $1000 for no service rendered to protect other old people like us. Thanks so much for your help with this problem. [redacted]

Sincerely,

Review: Booked a vacation to [redacted] through [redacted] website. "[redacted]" offered a $50 rebate off of hotel plus coupons and other bonuses. After the vacation I realized the service was not worth the expense. I cancelled the service "[redacted]" only to have a new charge from "[redacted]" appear on my credit card for the same memebership fee. I called the cancelation number and provided my cancellation number ([redacted]) to be informed "this is a different service". I informed the representative ([redacted] representive#[redacted]) I never authorized the charge, never used or heard of this service and requested a refund. She responded that no refund could be given. I requested an immediate cancellation #[redacted]Desired Settlement: I request all charges for this "membership", which was NOT authorized or requested be refunded to my credit card, charge #1 07/19/14 $16.99 and charge #2 08/19/14 $16.99, for a total of $33.98

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with his [redacted] and [redacted] memberships, a service provided by [redacted] Corporation.

By way of background, [redacted] and [redacted] are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join [redacted] and [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

Our records indicate that [redacted] was enrolled in our [redacted] and [redacted] services on May 25, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, [redacted] was presented with the option to enroll in both [redacted] and [redacted], which our records indicate he accepted. The offer for joining [redacted] was $100 in reservation rebates. The offer related to [redacted] was $20 worth of rebates for gas purchases. According to the terms of the agreements for [redacted] and [redacted], if [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.

[redacted] and [redacted] go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that [redacted] provided his date of birth to the representative confirming his authorization to enroll in both of the services.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] and [redacted]. As such, [redacted]’s [redacted] membership was canceled on August 6, 2014, and a refund of $16.99 was issued to his credit card account. [redacted]’s [redacted] membership was canceled on August 22, 2014, and additional refunds totaling $34.98 will be issued to his account as full reimbursement of the fees that he was charged for this service.

We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: fraudently charged my credit card for the amount above. I never spoke to anyone from this company or authorized any payment

Not only is this a complaint, I plan to file criminal charges for fraudently chargin a credit card that I do't even use any more.Desired Settlement: complete refund to credit card immediately. Charges have also been disputed at bank. This company should be flagged as a warning to other people who receive charges by this comapny as the interent shows that this phone number: ###-###-#### has been used for fraudulent telemarketing and credit card charges.

Business

Response:

Thank you for your correspondencing regarding Ms. [redacted]'s concerns.

We are currently researching this matter and will provide a response shortly.

Sincerely,

Customer Relations

Business

Response:

October 22, 2013

Dear Ms. [redacted]:

We are responding to the recent information posted for this complaint.

Unfortuatnely, as this complaint pertains to personal insurance we are unable to respond on this website. Please be assured the complaintant's resposne is currently under review with the insurance carrier and will be mailed to the complainant within 5 business days.

We thank you for your understanding in this matter.

Sincerely,

Affinion Benefits Group, LLC

Review: I believe this organization to be highly predatory and down right fraudulent. Their advertisement for a $20 rebate appears after an item is purchased online. They ask that you call their toll free number where they collect your address, where they say they will send your rebate. The operator did not even attempt to get my address correct, after repeatedly "slowing way down" for her. It was no surprise that I did not receive any email, or hard copy associated with my membership. I called to cancel and they assured me they were sending it. This went on and on, as they attempted to "push me off" until my 30 day "free trial" was up, at which point in time they begin billing $16.99 per month.They're crooks.Desired Settlement: Please do what you can to help others whose busy lives kept them from remembering the $20 rebate they were promised... because several months later, after paying $16.99 per month, I'm certain they have very little recourse.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Great Fun membership, a service provided by Trilegiant Corporation.

Our records indicate that Mr. [redacted] was enrolled in our Great Fun service on September 10th, 2013, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in Great Fun. The offer for trying Great Fun was two $20 rebates for purchases made from [redacted]. Mr. [redacted] was eligible to use one of the rebates for a purchase made between the months of January and June, and the other rebate could be used for a purchase made from July through December. Mr. [redacted]’s membership would not have to be active at the time of his rebate redemptions.

In order to avail himself of our promotional offer, Mr. [redacted] was required to return the rebate forms that were included in his membership kit or sent to the e-mail provided during the enrollment process along with his corresponding receipts. Upon receipt of the completed rebate forms and receipts, Mr. [redacted]’s rebate checks would have been delivered within 2-4 weeks. In order to uphold our high level of customer satisfaction, Mr. [redacted] may either email ([redacted]@affiniongroup.com) or fax ([redacted]) me copies of two separate [redacted] receipts for purchases made in any month, and I will have both of his rebates processed by our Claims department.

In addition, Mr. [redacted]’s membership was canceled on September 26th, 2013, and a refund will be issued to his credit or debit card account for the $1.00 trial fee that he was charged.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: I have noticed charges the past several months from AutoVantage $14.99/month. I assumed it was something my wife had enrolled in. Upon talking to her, she has not signed up for this service and neither have I knowingly. It is my belief that this company is made up of scams, hoping no one will question the charges. I have received no account info or membership info for this service that I am assumed to have enrolled in. I will be writing the local and social media regarding this if a resolution is not met promptly.Desired Settlement: I wish for all charges to be refunded promptly as well as the company to change business tactics and practices to stop scamming people into services they do not desire.

Business

Response:

Thank you for your correspondence regarding[redacted] concerns with [redacted], a service provided by [redacted] By way of background, [redacted] is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card or checking account statement at the time of the billing along with the name of the service to identify the charge. [redacted] received a solicitation to join [redacted] which was mailed to select [redacted] Bank customers. The solicitation piece fully and clearly disclosed the terms of the offer. Unless the customer affirmatively elected to subscribe by returning the signed and completed order card, the customer would not be enrolled as a member, nor billed the monthly fee. For offers with a trial period, members could cancel at any time within the trial period by simply calling a toll-free number, which was listed in the membership materials. Our records indicate that [redacted] was enrolled in [redacted] on October 24, 2011, after we received the signed and completed order card. We are mailing a copy of the order card to[redacted] for his review. Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted]. As such, [redacted] membership was canceled on February 17, 2015, and a refund of $569.62 will be issued to his checking account as full reimbursement of the fees that he was charged for the service. We have also have taken immediate steps to remove [redacted] name and address from our future mailing lists. However, in some cases, the process to ensure that a name is removed from all mailing lists may take several weeks to complete. We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely, [redacted]Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, had I ever received a membership card, I would have canceled the service sooner. Since the start date, there have been several instances I would have used the service had I known I had it. Sincerely, [redacted]

Review: Great Fun is a discount coupon book website or company. I bought tickets 6 months ago and their ad popped up so I tried them out with the promise that I would receive a rebate of 2 $50 checks for signing up that moment. Well after following their specifications of paying for the first month I have called them six times now, talked with six different people none of which know who the other was. They have filed reports with their claims department, they have said they would call back and nothing. Most of the time their claims department is not even in the office even in the middle or the afternoon. This company is a SCAM!!! I received their brochure and other advertising information right away and throughout this process, yet when I called asking where the checks were I was told their was an error with the address they had on file for me. Interesting considering I was getting all the rest of their mail. Bottom line is I have had a horrible experience with this company. They have had horrible customer service helping with the matter, they had been giving me excuses of reports and investigations into the matter and none of them have even had the professionalism to call me back or fix the matter.

Product_Or_Service: Coupon subscription

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I would just like the 2 $50 checks that were promised to me 6 months ago. I am a college student and not exactly rolling in money so I signed up for their service and bought the tickets I wanted online at that time to benefit from the services. A lot of my time and money via phone bills has now been wasted and they have not come close to resolving it.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Great Fun membership, a service provided by Trilegiant Corporation.

Our records indicate that Mr. [redacted] was enrolled in our Great Fun service on January 1st, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. The offer for joining Great Fun was $100.00 worth of rebates for purchases from [redacted]. In order to avail himself of the promotional offer, Mr. [redacted] was required to return the rebate forms that were included in his membership kit or sent to the e-mail provided during the enrollment process along with his corresponding receipts of purchase. Upon receipt of the completed rebate forms and receipts, Mr. [redacted]’s rebate checks would have been delivered within 4-6 weeks.

According to our records, two $50 rebate checks were approved and mailed to Mr. [redacted] in February. We apologize that Mr. [redacted] did not receive these checks in a timely manner. These checks have been voided, and new checks were issued to Mr. [redacted]. Our records indicate that these checks are currently in the process of being cashed.

In addition, Mr. [redacted]’s Great Fun membership was canceled on January 10th, 2014, and he was not charged a monthly fee for the service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: Travelers Advantage has been collecting a yearly fee of $50 since 2004! I got a notice marked 'time sensitive' stating a yearly fee would be taken out of my account if I did not contact them. I did contact them and found that I had been charged since 2004! I called the card and discontinued it. I feel sad for other veterans that have had this happen to them.

Desired Settlement: DesiredSettlementID: Not applicable

Id like for them to stop taking advantage of veterans

Business

Response:

Business Response /* (1000, 5, 2013/08/23) */

Thank you for your correspondence regarding [redacted]'s concerns with his Off Duty Travelers Advantage membership, a service provided by Trilegiant Corporation.

By way of background, Off Duty Travelers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in Off Duty Travelers Advantage. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Mr. [redacted] was enrolled in the Off Duty Travelers Advantage service on June 6th, 2004, while responding to an online offer. The membership was described to him at the time of enrollment, including billing and cancellation terms. Mr. [redacted] accepted the offer by providing verification of acceptance (Date of Birth) and clicking "yes", indicating his agreement to enroll in the service.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Off Duty Travelers Advantage. As such, Mr. [redacted]'s membership was canceled on August 13th, 2013, and a refund of $320.00 will be issued to his credit or debit card account as full reimbursement of the fees that he was charged for the service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: Unauthorized monthly charges of $16.99 each month, since March of 2014.

Unauthorized monthly charges of $16.99 each month, since March of 2014.

This subscription was cancelled since March.Desired Settlement: Refund of all monthly Unauthorized charges.

$16.99x7Mo.= $118.93

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with his Travelers Advantage membership, a service provided by Trilegiant Corporation.

By way of background, Travelers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Travelers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

After researching his concerns, we found that Mr. [redacted] was enrolled in both our Travelers Advantage and Great Fun services on December 29, 2013, after being transferred to one of our representatives by [redacted]. Travelers Advantage and Great Fun go to great lengths in order to ensure that an authorized person agrees to the memberships. If Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the monthly membership fees. The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Great Fun. As such, Mr. [redacted] Travelers Advantage membership was canceled on October 28, 2014, and a full refund of $119.93 will be issued to his credit or debit card account. Mr. [redacted] Great Fun membership was canceled on April 16, 2014, and he was no longer charged a monthly fee for the service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

A call was made to the 1-800 number, and the

membership was canceled early in the year.

Review: I signed up for their service after staying at a [redacted] Motel in Louisiana in March, 2013. After being billed for two months of their service I called an cancelled my account. I received no further contact from them until this month when my debit card was charged $16.99 on successive days with no explanation. I will go to my bank tomorrow morning and change my debit card so they can no longer hit me with unauthorized charges. I would like a refund for the latest charges that I have incurred.

Product_Or_Service: Traveler's Advantage

Desired Settlement: DesiredSettlementID: Refund

I would like to be refunded $33.98.

Business

Response:

Business Response /* (1000, 5, 2013/08/12) */

Thank you for your correspondence regarding [redacted]'s concerns with her Travelers Advantage membership, a service provided by Trilegiant Corporation.

After researching her concerns, we found that Ms. [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on March 12th, 2013, after being transferred to one of our representatives by[redacted]. Please be assured that we make every effort to comply with a member's request to cancel their memberships in Travelers Advantage and Shoppers Advantage for any reason. Accordingly, if a customer is dissatisfied with the services under the programs, the company will cancel the memberships and they will owe nothing further.

We regret that Ms. [redacted]'s initial request to cancel her Travelers Advantage membership was not effectively processed. Ms. [redacted] can be assured that her Travelers Advantage membership was canceled on August 12th, 2013, and $68.96 will be issued to her debit card account as full reimbursement of the fees that she was charged for the service. Ms. [redacted]'s Shoppers Advantage membership was also canceled on August 12th, 2013, and an additional refund of $68.96 will be issued to her account for this service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: I was misinform what insurance I was buying I paid 7,881.90in17 years told it was life insurance but they don't sale life they said they only sale Accidental Death & Dismemberment call about so I cancel they told me I would get a refund send me papers to feel out I got them feel they return saying no refund I feel I should get some money Talk to 3 people about this one said I would the other told the amount I would be get the third said I would have to file again Thank -You [redacted]Desired Settlement: My money Back or good part of it back

Business

Response:

March 27, 2014

VIA ONLINE SUBMISSION

Revdex.com (“Revdex.com”)

Revdex.com Complaint Department

RE: Revdex.com File #: [redacted]

Dear Sir or Madam:

This correspondence is in regard to the above referenced complaint

filed with your office.

Due to Privacy, we are not able to provide specific information

regarding insurance related matters on this website. Please be assured that a

written response addressing all issues raised by the complainant will be sent

directly to the Primary Insured under separate cover within the next seven (7)

to ten (10) business days.

We appreciate your understanding regarding this matter.

Sincerely,

Third Party Administrator

cc: carrier

Review: It has come to my attention through my new book keeper and Speaking with a Representative of Discover Card that "Everyday Values" and "Just for Me" Associated with Affinion Group, Inc. Have been deducting Monthly on going charges from my Discover Credit Card Account, going back to 2009. "Every Day Values" has been charging me $13.99 monthly, and "Just for me" has been Charging my Account $12.99 monthly. I never had any correspondence with either of these companies and when I called them, I received no proper explanation for these charges. They both have toll free Numbers. "Everyday Values" is XXX-XXX-XXXX and "Just for Me" is XXX-XXX-XXXX.I did manage to talk to someone on each phone number and each one told me that they were connected with [redacted] in [redacted], Pa. XXXXX [redacted].com I wrote to and called [redacted] to ask them if they were connected with "Just for Me" and "Everyday Values" but I did not receive the courtesy of a reply. Someone took down my information at [redacted] but I did not hear anything back from my inquiry. I do believe that somehow the Companies calling themselves "Just for Me" and "Every Day Values" did get my Credit card information from [redacted] since [redacted] circulateS fliers in the mail and sells various products and clothing, and I have ordered several things from them, and I used my Discover Credit Card for those Purchases. So Either [redacted] sold my Credit Card Information to "Everyday Values" and "Just for me" or Someone working for [redacted] gave that information to those 2 Companies In checking the Revdex.com Pages I see where both of these companies are part of Affinion Group inc., which is Red Lined by the Revdex.com and has a Suit for Unlawful Practices against them.

Desired Settlement: DesiredSettlementID: Refund

I would like to be compensated with a refund for 2009-10-11-12, and up to May of This Year, from these companies unlawfully Charging my Discover Card.

Business

Response:

Business Response /* (1000, 5, 2013/06/24) */

Thank you for your correspondence regarding [redacted]'s concerns with her Everyday Privileges Gold and Just For Me memberships, services provided by Trilegiant Corporation.

By way of background, Everyday Privileges Gold and Just For Me are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in Everyday Privileges Gold and Just For Me. An individual member may join the services in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

After researching her concerns, we found that Ms. [redacted] was enrolled in both our Everyday Privileges Gold and Just For Me services on December 9th, 2009, after being transferred to one of our representatives by [redacted]. Ms. [redacted] was asked if she would like to learn about a special offer when trying the services for trial periods. The offer for trying Everyday Privileges Gold was $40 worth of [redacted] rebates. The offer related to Just For Me was an additional $20 worth of [redacted] rebates.

Everyday Privileges Gold and Just For Me go to great lengths to ensure that an authorized person agrees to the memberships. If Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the monthly membership fees. The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Everyday Privileges Gold and Just For Me. As such, Ms. [redacted]'s Everyday Privileges Gold membership was canceled on June 6th, 2013, and a full refund of $548.60 will be issued to her credit card account. Ms. [redacted]'s Just For Me membership was also canceled on June 6th, 2013, and an additional refund of $532.59 will be issued to her account as full reimbursement of the fees that she was charged for this service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: In December 2013 I was offered a $20.00 rebate on a computer I was purchasing if I tried out Everyday Privileges Gold operated by Trilegiant Corp. I was told that I would be charged $1.00 and I would only be charged $16.99 if I did not cancel in the 30 days. I canceled the service less than a week later and received a confirmation E mail confirming that I had closed the service. In reviewing bank records I see I was charged a second $1.00 fee and then $16.99 for Jan, Feb, and March for a total of $51.97 that I did not authorize. When I called I was told that many times that happens if the customer is enrolled in 2 services rather than 1 and that had happened with me. On the call I repeated SEVERAL times to confirm the only charge I would get if I canceled was a total of $1.00 and this was confirmed by the associate. I had to keep repeating myself and questions because the associate on the phone kept wording things in a deceptive way. I was not informed I would be enrolled in 2 separate services this was done without my consent. In looking online this deceptive practice is very common with this company. I want a full refund for all charges associated with the second service that I was not aware of, When I called they canceled the second service but did not offer a refund.Desired Settlement: A refund in the amount of $51.97 which covers the $16.99 charges for Jan, Feb, and March 2014 and the additional $1.00 charge for a service that I did not agree to

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Everyday Privileges Gold and Shoppers Advantage memberships, services provided by Trilegiant Corporation.

By way of background, Everyday Privileges Gold and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the services. An individual member may join Everyday Privileges Gold and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

After researching her concerns, we found that Ms. [redacted] was enrolled in both our Everyday Privileges Gold and Shoppers Advantage services on December 27th, 2013, after being transferred to one of our representatives by [redacted]. Everyday Privileges Gold and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. The offer for joining Everyday Privileges Gold was $40 in purchase rebates. The offer related to Shoppers Advantage was an additional $20 rebate. If Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she was charged the monthly membership fees. The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Everyday Privileges Gold and Shoppers Advantage. As such, Ms. [redacted]’s Everyday Privileges Gold membership was canceled on December 31st, 2013, and she was not charged a monthly fee for the service. Ms. [redacted]’s Shoppers Advantage membership was canceled on March 14th, 2014, and a refund of $34.98 will be issued to her credit or debit card account as full reimbursement of the fees that she was charged for the service. Ms. [redacted] was not charged a monthly fee in January as was stated in her complaint.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: I never used this company, and they charged my credit card unwillingly for 12 months because [redacted] gave them my information unwillingly.

Desired Settlement: I want my $210 returned to me!)

Business

Response:

Business Response /* (1000, 5, 2013/07/12) */

Thank you for [redacted]'s correspondence regarding his concerns with his Shoppers Advantage membership, a service provided by Trilegiant Corporation.

By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in Shoppers Advantage. An individual member may join the service in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Mr. [redacted] was enrolled in our Shoppers Advantage service on May 28th, 2012, after making a purchase from [redacted] and then responding to an offer to receive a $20 rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in Shoppers Advantage, which our records indicate he accepted. According to the terms of the agreement for Shoppers Advantage, if Mr. [redacted] did not inform us that he wished to cancel the membership at the end of the trial period, he would be charged the current monthly membership fee.

Shoppers Advantage goes to great lengths in order to ensure that an authorized person agrees to the membership. Our records indicate that Mr. [redacted] provided his date of birth to the representative confirming his authorization to enroll in the service.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Shoppers Advantage. As such, Mr. [redacted]'s membership was canceled on July 3rd, 2013, and a refund of $169.90 will be issued to his credit card account as full reimbursement of the ten monthly fees that he was successfully charged.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: While reviewing my credit card statement I came across an unusual charge. After then reviewing previous statements I discovered I have been getting charged the past few years every month for something called TLGShoppers in the amount of $16 /month.I remember speaking with one of their representatives on the phone a few years back insisting this was a service I did NOT want to be part of and that I would have no use for it. Now I am discovering they have charged me $500+ over the past few years for a service I did not want and was unaware I was paying for.Desired Settlement: I would like a full refund and others to be made aware of this scam.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Shoppers Advantage membership, a service provided by Trilegiant Corporation.

By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Mr. [redacted] was enrolled in our Shoppers Advantage service on October 11th, 2011, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in Shoppers Advantage, which our records indicate he accepted. According to the terms of the agreement for the service, if Mr. [redacted] did not inform us that he wished to cancel the membership at the end of the trial period, he would be charged the current monthly membership fee.

Shoppers Advantage goes to great lengths in order to ensure that an authorized person agrees to the membership. Our records indicate that Mr. [redacted] provided his date of birth to the representative confirming his authorization to enroll in the service.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Shoppers Advantage. As such, Mr. [redacted]’s membership was canceled on February 3rd, 2014, and a refund of $476.72 will be issued to his credit card account as full reimbursement of the fees that he was charged for the service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: I joined this agency August 2013 for a $1 membership fee with the agreement to cancel in a month without a $16.99 monthly fee. I cancel out within that month time frame and my bank account have been withdrawn every month since September 2013. I realized in November the money was coming out and called concerning the cancellation and was told I joined two membership at that time and only cancel one which I was unaware. Travelers Advantage put 2 payments back into my account in November and started back taking money in December 2013. During that time of withdraw my account went into negative every month for a $29 fee. I call them back in January 2014 to tell them to stop taking money out of my account and I wanted to be reimbursed for all my money & insufficient fees my bank charged. I was told they could not reimburse me and were not responsible for the bank fees. I want know until February 9th 2014 if the contract have been cancel this time, until I get a print out from my bank. Totally disappointed with this situation and think this a scam according to their reviews. Wish I would have checked it out first.Desired Settlement: A total of $95 all together.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with Shoppers Advantage and Travelers Advantage, services provided by Trilegiant Corporation.

By way of background, Shoppers Advantage and Travelers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the services. An individual member may join Shoppers Advantage and Travelers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

After researching her concerns, we found that Ms. [redacted] was enrolled in both our Shoppers Advantage and Travelers Advantage services on August 6th, 2013, after being transferred to one of our representatives by [redacted]. Shoppers Advantage and Travelers Advantage go to great lengths in order to ensure that an authorized person agrees to the membership. If Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she was charged the monthly membership fees. The terms of the agreements provided that, in order to ensure uninterrupted services, the memberships would be renewed each month at the then current membership fees.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Travelers Advantage. As such, Ms. [redacted]’s Shoppers Advantage membership was canceled on November 11th, 2013, and a refund of $33.98 was issued to her debit card account. Ms. [redacted]’s Travelers Advantage membership was canceled on January 10th, 2014, and a refund of $51.97 has been issued to her debit card account as full reimbursement of the fees she was charged for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Sincerely,

[redacted], I do not accept this responds because first of all I cancel this contract on or around 09/06/13, not knowing it was a jointly membership. In November of 2013 I realized money was still being taken out of my account for this, that was when I called Travelers Advantage and was told it was cancel and I would be refunded $33.98 for those fees which I did received back into my account in November 2013 . I was also told at that time about the jointly membership fees and asked the representative to cancel me from both. She gave me a number to call to cancel the second one also, but in December 2013 and January 2014 fees were withdraw from my account again. I got a statement from my bank for the month of January 2014 and no money have been refunded to my account as reported to you all concerning this complaint which was said to be $51.97. Will like to be refunded ASAP. This have caused my account to go into negative several times costing me a $29 fee that my bank charges.

Business

Response:

Thank you for your correspondence regarding [redacted]’s additional concerns with Shoppers Advantage and Travelers Advantage, services provided by Trilegiant Corporation.

Ms. [redacted]’s Shoppers Advantage membership was canceled on November 11th, 2013, and a refund of $33.98 was issued to her debit card account. Ms. [redacted]’s Travelers Advantage membership was canceled on January 10th, 2014, and on February 6th, 2014, and refunds totaling $51.97 were issued to her debit card account. These refunds will be reflected on Ms. [redacted]’s next one to two bank statements. Please ask Ms. [redacted] to contact her financial institution to verify that she has received the refund.

In her complaint, Ms. [redacted] states she has incurred a $29 bank fee. In order to uphold our high level of customer satisfaction, Ms. [redacted] may either fax (###-###-####) or e-mail ([redacted]) me a copy of her bank statement depicting any fees she incurred as a result the Shoppers Advantage or Travelers Advantage service fees for review and reimbursement.

We again apologize for any inconvenience Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: I signed up with travelers advantage to get $20 off my airline ticket to florida. they said I could cancel anytime, so I called a month later and cancelled the subscription. they gave me a cancellation number and charged me the next month anyhow. I called and complained and the put the money back in my account. On June 11, 2013 I was charged again(has been cancelled since December 2013). I called and complained and they gave me another cancellation number but would not refund my money. I didn't keep the first cancellation number because they refunded my money and I thought the matter was all clear.

Product_Or_Service: travel discounts

Desired Settlement: DesiredSettlementID: Refund

I think they should refund my $16.99 along with everyone else that has posted they were scammed by them also!

Business

Response:

Business Response /* (1000, 5, 2013/06/12) */

Thank you for your correspondence regarding [redacted]'s concerns with his Travelers Advantage membership, a service provided by Trilegiant Corporation.

By way of background, Travelers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. An individual member may join the service in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Mr. [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on November 27th, 2012, after making a purchase from [redacted] and then responding to an offer to receive a $20 rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in both Travelers Advantage and Shoppers Advantage, which our records indicate he accepted.

Please be assured that we make every effort to comply with a member's request to cancel their memberships in Travelers Advantage and Shoppers Advantage for any reason. Accordingly, if a customer is dissatisfied with the services under the programs, the company will cancel the memberships and they will owe nothing further.

We regret that Mr. [redacted]'s initial request to cancel his Travelers Advantage membership was not effectively processed. He can be assured that his Travelers Advantage membership was canceled on June 11th, 2013, and $85.95 [redacted] be issued to his credit or debit card account as full reimbursement of the fees that he was charged for the service. Mr. [redacted]'s Shoppers Advantage membership was canceled on January 11th, 2013, and a refund of $16.99 was issued to his account at that time.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: Renting Dollar Rental car on-line I got a offer to save $20 by joining trial membership in TLG Great Fun or Greatfun. I canceled with in the month, never got the packet of info. I call back later to find out why I never got the packet. Good thing they still had not canceled my membership. So second time a charm and asked for rebate form. They do send out a canceled membership package, no rebate info. I call again, oh you need this form.... they claim Dollar Rental should have sent it. Now I have waited another two weeks. It has been about 2.5 months. It is pretty clear they are sandbagging, trying not to give me the $20 they offered to try their discount service. Also on the phone the agent said $14 rebate? Regardless no way to apply for rebate. Don't risk the $12 month fee if you forget, because they will charge you and NOT send out any package... to remind you of this membership. I luckily remembered and called twice since the first attempt to cancel was ignored.

Product_Or_Service: Membership / Discount Service

Account_Number: 6788-80311107

Desired Settlement: DesiredSettlementID: Refund

I would like to get my $20 Dollar Rental Car Rebate I was promised to sign up for the Great Fun membership.

Business

Response:

Business Response /* (1000, 5, 2013/05/17) */

Thank you for your correspondence regarding [redacted]'s concerns with his Great Fun membership, a service provided by Trilegiant Corporation.

As an incentive for joining the Great Fun service, Mr. [redacted] is entitled to receive two $20 rebates. These rebates can be used on any two purchases that Mr. [redacted] makes of $20 or more. In order to avail himself of the promotional offer, Mr. [redacted] was required to return the rebate forms that were included in his membership kit or sent to the e-mail provided during the enrollment process, along with two separate receipts. Upon receipt of the completed rebate forms and receipts, the rebate checks would have been delivered within 4-6 weeks.

We regret that Mr. [redacted] did not receive his rebate forms in a timely manner. In order to uphold our high level of customer satisfaction, Mr. [redacted] may either e-mail ([redacted].com) or fax (XXX-XXX-XXXX) his receipts to me, and I will have the rebates processed by our Claims department.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Business Response /* (-10, 7, 2013/05/17) */

We regret that Mr. [redacted]'s initial request to cancel his Great Fun membership was not effectively processed. We make every effort to comply with a member's request to cancel their membership in Great Fun for any reason, and Mr. [redacted] can be assured that his membership was canceled on April 16, 2013.

Sincerely,

Customer Relations

Consumer Response /* (-5, 11, 2013/07/05) */

After much hassle I got the form to get the rebate. I submitted it with a 4-6 week wait time. Ironically I got two more rebate forms over a month period. After about 4 weeks I did get the rebate. This closes the case. I still don't know what service they offer, but I suggest you consider a [redacted] membership for savings.

Review: unsolicited servicesDesired Settlement: cease service

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Summit Checking Bonus membership, a service provided by Affinion Benefits Group, LLC (“ABG”).

By way of background, ABG is the Plan Administrator for savings and protection programs offered to customers of participating financial institutions nationwide. Our records indicate that Ms. [redacted] was enrolled in the Summit Checking Bonus program effective June 21st, 1996, through her participating financial institution at that time, [redacted]. The Summit Checking Bonus program provides a variety of benefits including hotel and car rental discounts, payment card protection, and Common Carrier Accidental Death Insurance.

Please be assured that we make every effort to comply with a member’s request to cancel their membership in the Summit Checking Bonus program for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership, and they will owe nothing further. Ms. [redacted] can be assured that her membership was canceled on December 30th, 2013, and a full refund will be issued to her checking account as reimbursement of the monthly fees that she was charged for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations