Affinion Group, Inc.

Review: I went to the [redacted] F.Y.E. store in the [redacted] Mall, on March 11, 2013. I purchased some audio cds. I was asked if I would like to signup for a F.Y.E. VIP pass that would save me 10% on my CD purchases. I was never told that I would be charged $11.99 a month or that cancelling the card would require me to tell their customer service representative three times that I wanted to cancel my membership before he actually listened to me. The fact that my debit card was setup on an automatic revolving payment I did not setup, is criminal. It is equivalent to someone stealing money straight from my checking account. This is what the statement for payment/theft looked like:4/19/2013 POS REVOLVING/EFT TRANS 000000 / FYE*FYE*BSP VIP [redacted]

Product_Or_Service: F.Y.E. Backstage V.I.P. Monthly Membership

Account_Number: [redacted]

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I do not want a refund for the month they charged me for . In fact, I shut down my debit card so I would not be charged any further. All I want is for this company to be prosecuted for stealing money and taking advantage of their customers.

Business

Response:

Business Response /* (1000, 5, 2013/05/02) */

Thank you for your correspondence regarding [redacted]'s concerns with his FYE Backstage Pass VIP membership, a service provided by Trilegiant Corporation.

By way of background, FYE Backstage Pass VIP is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in FYE Backstage Pass VIP. An individual member may join the service in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Mr. [redacted] enrolled on March 10, 2013, by purchasing a Backstage Pass VIP membership when shopping at an FYE store. We are mailing Mr. [redacted] a copy of his store receipt that indicates his agreement to enroll in the service and also details the terms and conditions of the enrollment for him to review.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in FYE Backstage Pass VIP. As such, Mr. [redacted]'s membership was cancelled on May 1st, 2013, and $11.99 will be issued to his debit card account as reimbursement of the monthly fee that he was charged for the service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: Unauthorized access and payments from my checking account. This is a service that I was not informed I would be enrolled in when I booked a hotel room.Desired Settlement: Refund ALL MONIES TAKEN!

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with [redacted]’s Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation.

By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

Our records indicate that Ms. [redacted] was enrolled in both Great Fun and Shoppers Advantage on May 28th, 2013. On that date, she was asked if she would like to learn about a special offer when trying the services for trial periods. The offer for trying Great Fun was $40 in [redacted] gift cards. The offer related to Shoppers Advantage was a $25 [redacted] gift check. Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offers in the services.

During the enrollment, Ms. [redacted] was provided with the terms of the memberships in Great Fun and Shoppers Advantage. Great care is taken to ensure that the consumer authorizes enrollment in the programs. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods. Trial members may cancel at anytime within the trial periods by simply calling our toll-free numbers, which are provided during enrollment and listed on the membership materials and owe nothing further.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Ms. [redacted]’s Great Fun membership was canceled on December 23rd, 2013, and a full refund of $120.94 was issued to her debit card account. Ms. [redacted]’s Shoppers Advantage membership was also canceled on December 23rd, 2013, and an additional refund totaling $132.70 was issued to her account as full reimbursement of the fees that she was charged.

We apologize for any inconvenience that Mr. and Ms. [redacted] may have experienced and hope that this matter has been resolved to their satisfaction.

Sincerely,

Customer Relations

Review: When I completed my online order with [redacted], a huge ad appeared beside my "completed" order page. It was not an ad by itself. It was a part of the page listing my completed order with [redacted].The ad said I could get a $20.00 rebate.I clicked on the ad. I had to get a membership to Shopper's Advantage and try it out for a month for $1.00. Once I join, a $20.00 rebate would be mailed to me. I would mail it back with a copy of my receipt of my [redacted] purchase to receive it.When I called to join, the customer service agent was giving the information out in a very convoluted way. For example, he would use the terms "mail" and "e-mail" for the same type of correspondence. He said he would send me 2 rebates for $20.00 each and I could redeem them both at the same time but didn't mention that the 2nd rebate is after I make another purchase. There were numerous other examples but I was able to get him to clearly state he would snail mail me the rebate. That was 3/11/14.Since then, I was charged the $1.00 for the trial membership. They will automatically charge me the monthly rate of something like $20.00 after one month if I don't cancel. What I didn't know was that they signed me up for a 2nd membership. It showed up on my bank statement as a 2nd $1.00 charge.I called them back to find out when the rebate would come. They said they mailed it but I have yet received it after almost 3 weeks. They insist they sent it but won't send another one and won't send it to me via e-mail.I think [redacted] is colluding with Shoppers Advantage because I couldn't get my receipt after paying for my order with [redacted]. I had to call them after 3 days to just get my receipt e-mailed to me.I spoke to a customer service rep (Supervisor named [redacted] and agent named [redacted]) with [redacted] who tried to tell me it was a [redacted] or [redacted] ad that I saw for the $20.00 rebate. They kept saying they had nothing to do with it.The supervisor gave me this reference number and then hung up on me #[redacted].Desired Settlement: All I wanted was to get the $20.00 rebate that I was promised. I'm pretty sure at this time they have no intention of giving me this rebate and simply hoped I forgot to cancel the membership so they can automatically charge my card for the monthly membership.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Shoppers Advantage and Great Fun memberships, a service provided by Trilegiant Corporation.

Our records indicate that Ms. [redacted] enrolled in both our Shoppers Advantage and Great Fun services on March 11th, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in Shoppers Advantage and Great Fun, which our records indicate she accepted. The offer related to the Shoppers Advantage membership was $20 in gas purchase rebates. The offer for enrolling in Great Fun was $40 in rebates for purchases with [redacted]. According to the terms of the agreements for Shoppers Advantage and Great Fun, if she did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.

In order to avail herself of the promotional offers, Ms. [redacted] was required to return the rebate forms that were included in their membership kit or sent to the e-mail provided during the enrollment process along with the corresponding receipts of purchase. Upon receipt of the completed rebate forms and receipts, Ms. [redacted] would have received her rebate checks within 4-6 weeks.

We regret that Ms. [redacted] did not receive her rebate forms in a timely manner. In order to uphold our high level of customer satisfaction, Ms. [redacted] can either fax (###-###-####) or e-mail ([redacted]) me the corresponding receipts and we will have the rebates processed by our Claims Department.

In addition, Ms. [redacted]’s Shoppers Advantage membership was canceled on March 21st, 2014, and Ms. [redacted]’s Great Fun membership was canceled on March 19th, 2014. She was not charged a monthly fee for either service.

We apologize for any inconvenience Ms. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. I find the response is appropriate but the situation isn't resolved until I've received what was promised to me...the $20.00.

Review: March 7,2013Shoppers AdvantageP.O. Box 6100Westerville, OH XXXXXMember #XXXXXXXXConfirmation #S12FQRV9Spoke To: [redacted] ID# XXXXX on December 4,2012To Whom It May Concern:I recently noticed charges to my checking account being paid to TLG Shopper (ShoppersAdvantage) and inquired about them at my bank. I was aware of three (3) charges of $14.99 atthe time. I tried to reach someone at your company but could not get through. A teller at thebank was finally able to reach [redacted] (ID #XXXXX) and I requested that the charges stop and wasgiven a confirmation number referenced above as proof that this would be taken care of. Also Iwas told that the three (3) charges I called about would be reimbursed. I see on my new bankstatement that two (2) of the charges were credited to my account.Since finding out that you were charging my account I requested the bank give me copies ofstatements starting on 1/1/2011 and found that you took $14.99 an additional 21 times! I didnot give you permission to take money from my account. I am requesting you credit myaccount the additional 21 payments highlighted in the enclosed copies of statementsamounting to $314.79. These charges to my account by Shoppers Advantage are theft. I makeminimum wage and each payment represents two hours of work.I did not agreed to have these charges taken from my account and did not request or receiveany service or goods from your company and I don't understand how this could happen withoutmy permission.This is theft and you need to do the right thing and stop cheating people out of their hardearned money!!![redacted] cc: Revdex.com

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I am requesting you credit myaccount the additional 21 payments highlighted in the enclosed copies of statementsamounting to $314.79.

Business

Response:

Business Response /* (1000, 5, 2013/03/15) */

Thank you for your correspondence regarding [redacted]'s concerns with Shoppers Advantage, a service provided by Trilegiant Corporation.

By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in the service. An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Ms. [redacted] was enrolled in Shoppers Advantage on October 8th, 2010. On this date she was asked if she would like to learn about a special offer for a $50 shopping credit when trying the service for a trial period. Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offer in Shoppers Advantage.

Ms. [redacted] was provided with the terms of the membership in Shoppers Advantage. Great care is taken to ensure that the consumer authorizes enrollment in the service. Unless the consumer affirmatively elects to subscribe, they [redacted] not be enrolled as a member, nor billed the fees at the end of the trial period. Trial members may cancel at anytime within the trial period by simply calling the toll-free number, which are provided during enrollment and listed on the membership materials and owe nothing further.

Please be assured that we make every effort to ensure that members are satisfied with their membership in Shoppers Advantage. As such, Ms. [redacted]'s membership was canceled on December 4th, 2012, and a refund of $29.98 was issued to her debit card account. An additional credit of $329.78 will be issued as a full reimbursement of the fees she was charged for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: AFFINION SENT ME A LETTER STATING THEY WOULD BE DEDUCTING A MEMBERSHIP FEE FROM MY BANK ACCOUNT FOR SERVICES I DID NOT AUTHORIZE OR BUY.

THEY SENT A LETTER SAYING THEY WILL BE DEDUCTING A MEMBERSHIP FEE FROM MY BANK ACCOUNT FOR SOMETHING I NEVER ORDERED OR AUTHORIZED. THEY GIVE A TOLL FREE NUMBER TO CANCEL TRANSACTION.I CALLED NUMBER 3 TIMES AND STAYED ON PHONE OVER A OUR EACH TIME AND THEY DO NOT ANSWER JUST KEEP YOUON HOLDDesired Settlement: I WANT THIS CANCELLED IMMEDIATELY AS I DID NOT AUTHORIZE AND IF ANY MONEY WAS DEDUCTED FROM MY ACCOUNT I WANT IT REIMBURSED.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns. By way of background, Affinion Benefits Group is the Plan Administrator for savings and protection programs offered to customers of participating financial institutions nationwide.

Our records indicate that Mr. [redacted] was enrolled in a Savings program effective June 11th, 1996, through his participating financial institution. This program provided various savings and health discount benefits including a discount shopping service, the RX Advantage Prescription Drug Program, and discounts on prescription eyeglasses and contacts at over 22,000 participating optical providers nationwide. Other benefits of the service included group Accidental Death and group Accidental Death and Dismemberment Insurance.

Please be assured that we make every effort to comply with a member’s request to cancel their membership in the Savings program for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership, and they will owe nothing further. Mr. [redacted] can be assured that his membership was canceled on December 3rd, 2013, and a full refund will be issued to his checking account as reimbursement of the membership fees that he was charged.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: After acquiring [redacted], N.A, [redacted] Bank, a new owner of my bank account, sent me an offer to sign up for a free Hospital Accident Insurance provided by Affinion Group. Previously, [redacted] occasionally sent me similar offers. [redacted] usually paid for a year coverage and after that period provider of insurance sent me a letter with a form asking if I want to continue coverage and/or increase coverage amount. In case of [redacted] they covered only for 60 days but I was absolutely sure that insurance provider will ask me to continue coverage as was the case before. However, it turned out that after two months provider (Affinion Group) started charging my bank account for $18.15 every month beginning March 2012. I was not aware of it and since it was my main checking account which had many dozens of charges every month, this charge escaped from my view. I came across it only in September 2013 and immediately called Affinion Group asking to cancel insurance policy and reimburse money they charged me from March 2012 to September 2013 in the amount of $344.85. The Customer Service representative told me that they would send me a reimbursement form by mail. I received reimbursement form a week later, filled it in, notarized my signature (a requirement of Affinion Group) and sent it back. A couple of weeks later I received a letter informing me that my request has been denied since "our records do not indicate a prior request to cancel or change your coverage". How in the world could I request to cancel if I was not aware of the charge? Please help me to reimburse my money.Thanks,[redacted]Desired Settlement: Full reimbursement of the amount charged to my bank account ($344.85).

Business

Response:

Thank you for your correspondence regarding [redacted]'s concerns. We are currently researching this matter and will provide a response shortly

Sincerely,

Customer Relations

Business

Response:

VIA ONLINE SUBMISSION

Revdex.com Case #: [redacted]

Dear Madam or Sir:

This is in response to the above referenced complaint.

As the nature of this complaint pertains to insurance, due to privacy we are unable to respond via this website. Please be assured a response was mailed directly to the complainant on November 8, 2013, via overnight mail.

Thank you for your understanding regarding this matter.

Sincerely,

Affinion Benefits Group, LLC

Third Party Administrator

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The business agreed to reimburse me only for one monthly payment (September 2013) that has been charged after I requested cancellation of the policy. They refused to pay the rest of money deducted from my bank account from March 2012 to August 2013.

Sincerely,

Business

Response:

November 26, 2013

VIA Revdex.com WEBSITE

Revdex.com

94 South Turnpike Road

Wallingford, CT 06492-4322

RE: Revdex.com ("Revdex.com") Case #: [redacted]

Dear Madam or Sir:

Our company is the third party administrator for the carrier referenced in this matter; and in that capcity, we are responding to this complaint.

As the nature of this complaint pertains to insurance, due to privacy we are unable to provide specific details on this website. Please be assured a detailed reply has been mailed to the complainant, addressing the concerns raised in their last communication. The complainant should be in receipt of our response within the next 3 business days.

We appreciate your understanding in this matter.

Sincerely,

Affinion Benefits Group, LLC

Third Party Administrator

cc: Carrier

Review: I applied to Great Fun because they offered a rebate with my purchase of plane tickets from [redacted] to [redacted]. Before I sent in the paperwork, I called in to make sure that I had all of the required paperwork in order to receive it. The only thing that I was missing was a receipt. The customer service representative said that all I had to supply was a bank statement in order to supplement for the receipt. I recently received a rejection of rebate letter because I did not provide the receipt (which was never provided to me by the company in the first place). The rebate was for $50. Also, I received 2 charges on my card this month from [redacted] and T[redacted] on my credit card statement for the exact same amount on the same day. The company signed me up twice for the same thing.Desired Settlement: I want my two charges to be refunded to me. I don't mind losing the rebate because I was buying the plane tickets regardless, however, I am NOT ok with the charges onto my credit card account from this company, and I am VERY upset about signing me up twice for the same thing. When I called to cancel, the representative said that the other charge was not the same company. Obviously from the chase billing codes, both of the charges came from the same TLG* parent group. This is wrong.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that Mr. [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on July 16, 2015, after making an online reservation and then responding to an offer to receive a rebate on his recent reservation by calling a toll free number. Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate he accepted. The offer for joining Great Fun was a $50.00 reservation rebate. The offer for joining Shoppers Advantage was $20.00 in gas purchase rebates. According to the terms of the agreements for Great Fun and Shoppers Advantage, if Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees. Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Mr. [redacted]’s Great Fun membership was canceled on September 29, 2015, and refunds totaling $33.98 are being issued to his credit card account. Mr. [redacted]’s Shoppers Advantage membership was also canceled on September 29, 2015, and additional refunds totaling $33.98 are being issued to his account as reimbursement of the monthly fees that he was charged for this service. In order to avail himself of our promotional offers, Mr. [redacted] was required to return the rebate forms that were included in his membership kit or sent to the e-mail provided during the enrollment process along with his corresponding receipts of purchase or a bank or credit card statement reflecting the purchase. Mr. [redacted]’s $50.00 rebate was denied because the statement that he sent to us did not show the transaction for the reservation that he made. Mr. [redacted] may either e-mail ([redacted]) or fax (###-###-####) a statement reflecting the transaction for his reservation to my attention, and I will have his rebate processed by our Claims department. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely,Jason A[redacted]Customer Relations

Review: I recently noticed unauthorized charges on our credit card. I spoke with the credit card company and they found charges from TLC EveryDayPrivilegesGold going back 6 months. I ordered a computer from [redacted] online, nothing else. I want to know how my personal info got in the hands of this other company. [redacted] claims they do not give out that info. So how is TLC/ Affinion getting credit card numbers and making unauthorized charges? This is totally outragous. All it really is , is a scam and illegalDesired Settlement: I want reassurance that they no longer have my info and a total refund. By law they should not be able to pull this kind of deceitfull bussiness practice.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with [redacted]’s Everyday Privileges Gold membership, a service provided by Trilegiant Corporation.

By way of background, Everyday Privileges Gold is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join Everyday Privileges Gold in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

After researching Ms. [redacted]’s concerns, we found that Mr. [redacted] was enrolled in our Everyday Privileges Gold service on January 3rd, 2012, after being transferred to one of our representatives by [redacted]. Everyday Privileges Gold goes to great lengths in order to ensure that an authorized person agrees to the membership. If Mr. [redacted] did not inform us that he wished to cancel his membership by the end of his trial period, he was charged the monthly membership fee. The terms of the agreement provided that, in order to ensure uninterrupted service, the membership would be renewed each month at the then current membership fee.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Everyday Privileges Gold. As such, Mr. [redacted]’s membership was canceled on February 3rd, 2014, and a refund totaling $374.78 is being issued to his credit card account as full reimbursement of the fees that he was charged for the service.

We apologize for any inconvenience that Mr. and Ms. [redacted] may have experienced and hope that this matter has been resolved to their satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: Through [redacted] Airlines, they had a promotion through this company for $100 in free gas if you try their services for a 30 day free trial. I cancelled my "membership" with them immediately on April 18th 2015. I spoke to a woman named Jerma and was issued a cancellation notice of [redacted]. This month I was charged double from this company. It appears they have two products or names...I'm not sure but one is TLG Shoppers Advantage. Both entities charged my account $16.99, 4 months after I canceled my "membership". I called again, to see why they charged my account. I was told there was no record of me calling and they would cancel. I told the rep I wanted my money back and he said he could not do that. When I asked to speak to someone who could, he then said he would "put in a request" to have my money deposited on my next billing cycle and promptly got of the phone.Desired Settlement: I want my money back. And today I looked on line at this company and read other stories very similar to mine. This "company" is taking advantage of people, making false claims and they seem very underhanded. I would certainly hope that someone or entity investigate them immediately! Thank you!

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on March 18, 2015, after making a purchase from [redacted] Airlines and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate she accepted. The offer for joining [redacted] was two (2) $50.00 rebates for purchases from [redacted] Airlines. The offer related to Shoppers Advantage was $20.00 in rebates for gas purchases. According to the terms of the agreements for Great Fun and Shoppers Advantage, if [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees. Please be assured that we make every effort to comply with a member’s request to cancel their memberships in Great Fun and Shoppers Advantage for any reason. As such, [redacted]’s Great Fun membership was canceled on August 26, 2015, and refunds totaling $85.95 are being issued to her credit or debit card account. [redacted]’s Shoppers Advantage membership was also canceled on August 26, 2015, and additional refunds totaling $85.95 are being issued to her account as full reimbursement of the fees that she was charged for this service. We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely,Jason A[redacted]Customer Relations

Review: I have just got a letter renewing a contract that I have no idea what it is. It is billing me $6.00 a month and I never signed an agreement with this unknown business. I am very upset. I am on disability and never heard of this business till this letter. I want my money back it is a very large sum to lose. I will call them on Monday and give them hell!!!!! Please help.[redacted]Desired Settlement: $72 for a year that I did not qauthorize and maybe more if this was ongoing. I am on disability and was not aware of this till my sister explained it to me.

Business

Response:

Thank you for your correspondence regarding [redacted]'s concerns with his Personal Benefits Program membership, a service provided by Affinion Benefits Group, LLC (“ABG”).

By way of background, ABG is the plan administrator for savings and protection programs offered to customers of participating financial institutions nationwide. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our programs. An individual member may join the Personal Benefits Program in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly.

Our records indicate that Mr. [redacted] was enrolled in the Personal Benefits Program membership after receiving a solicitation which was mailed to select [redacted] customers. A consumer who received the solicitation was invited to cash a check for $5.00 to activate their membership. The solicitation piece fully and clearly disclosed the terms of the offer. The front and back of the check clearly stated that cashing the check activated the Personal Benefits Program membership. Furthermore, the letter that enclosed the check also stated on the front and the back that cashing or depositing the check automatically enrolled the consumer in the service.

Our records indicate that Mr. [redacted] was enrolled in the Personal Benefits Program on December 28th, 1998, after he cashed the check for $5.00. We are mailing Mr. [redacted] a copy of the check for his review.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in the Personal Benefits Program. As such, Mr. [redacted]’s membership was canceled on December 2nd, 2013, and a full refund will be issued to his checking account as reimbursement of the membership fees that he was charged.

We have also have taken immediate steps to remove Mr. [redacted]’s name and address from our future mailing lists. However, in some cases, the process to ensure that a name is removed from all mailing lists may take several weeks to complete.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I am 64 years old and on disability. [redacted]

At that time I was put on Disability when I was at that time with [redacted] Bnnk. I was being helped with my life situation by my family and especially my sister.

I do not remember doing the check but it was $5.00. Not an enormous amount but a great deal to me at that time. I am sorry for any inconvenience to this company but it seems to me a little overworought that the response over $5 from 15 years ago seems to upset them. Let me remind them that I was with [redacted] and that became [redacted] and that became [redacted]. I was upset this time because to be blunt I have never heard of this company for 15YEARS!!!! I also this year , on disability, got hacked with [redacted] and lost $1700.00. I was more than upset and so when I got the letter from this company after 15 years!!! I was not sure that this was not another hack. In the letter there is no indication of my past history(15 years again I reiterate) and that I agreed to this contract. I wuld have been very happy to comply if I had been reminded of this past history. This was not in the letter that I recieved so I ws very skeptical of the letter. I am sorry that the company thought I was being overwrought but I think that this letter explains that. Please note below that I am not sure that I was signing up for a very expensive situation that I have never heard of since!! So I am sorry for any distress to this company but I am the one that will tell them that the next person that they send such a letter to should have a complete history of the agreement especially if it is more than 15 years ago.

Thank you for your interest! and concern

[redacted]

Review: I enrolled in a shopper savings gimic in July 17, 2013. A week went by and I decided I did not want the services. I called my [redacted] credit card and canceled the credit card. AT that time TLG Shoppers and TLG Great fun had only charged me $1 a piece. I reveived my new crdit card with a new number and thought I was good. I received my credit card statement and TLG Shopper and TLG Great Fun charged my new [redacted] number TLG Shopper $21.95 on 8/30/13 and 9/30/13, then TLG Great Fun charge me $19.99 on 9/3/13. I contacted Visa again canceling the new card and they are sending me the dispute paperwork. I asked [redacted] how could this company charge my new credit card with out me giving it to them. [redacted] said they can't block a vendor from charging my card. I then called TLG shoppers (###-###-####) and canceled the account # [redacted], Cancelation confirmation # [redacted]. I called TLG Great Fun (###-###-####) the account # [redacted], Cancelation Confirmation # [redacted]. I called [redacted], I told how could this company get my new credit card number. I did not give it to them. They told they did know. I then called TLG Shoppers and they informed me that this is an automatic charge, so they did not need for me to give them my new credit card information. I want these charges to stop. I am worried that this company has all my personal information and can charge me any amount they want and for as long as they want. Please help!I really want to make sure this company does not charge me again and doesn't mess with my personal banking/ credit report information. [redacted] & banks should stop these scammers from taking money from people.Desired Settlement: 8/30/13 Charged $21.75 from TLG Shopper and on 9/30/13 charges $ 21.75 from TLG Shoppers Totally $ $43.50 from TLG Shoppers.9/3/13 Charged $ 19.99 from TLG Great Fun.Total Trilegiant/ Affinion Group has charged me is $ 63.49. C/O [redacted] really want to make sure this company does not charge me again and doesn't mess with my personal banking credit report information.[redacted] & banks should stop these scammers from taking money from people.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with Shoppers Advantage and Great Fun, services provided by Trilegiant Corporation.

By way of background, Shoppers Advantage and Great Fun are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the services. An individual member may join the Shoppers Advantage and Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

Our records indicate that Ms. [redacted] was enrolled in Shoppers Advantage and Great Fun on July 15th, 2013. During the enrollments, Ms. [redacted] was provided with the terms of the membership in the services. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods. Trial members may cancel at anytime within the trial periods by simply calling our toll-free numbers, which are provided during enrollment and listed on the membership materials and owe nothing further. According to the terms of the agreements for Shoppers Advantage and Great Fun, if Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Great Fun. As such, Ms. [redacted]’s Shoppers Advantage membership was canceled on October 2nd, 2013, and a refund of $43.90 is being issued to her credit card account as reimbursement of the monthly fees that she was charged for the service. Ms. [redacted]’s Great Fun membership was also canceled on October 2nd, 2013, and an additional refund of $19.99 is being issued to her account as a refund of the monthly fee that she was charged for this service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: I went into the store in the mall on on 5/29 was not told by the clerk by him swiping my credit card for a in store purchase of a soda I was put in a membership. I access the web site I was told I would need to cancel within 30 days I attempted to access the web site it is down and not a valid web site. I called the number on the Id card that was put in my bag for this membership I told the clerk at the time of the sale I did not want to sign into any thing he stated its free 30 days just call this number and cancel or go on line. I called the merchant they now told me today 5/30 by phone they can not find the account until I get billed an additional 11.99 then I can call back and cancel in two weeks or so. I purchased a soda and now I am in a membership. I asked for a supervisor and she gave me a direct number my complaint is I can not access the web site if I wanted to use the services for the thirty days and as well to cancel you have to access the web site to register to cancel. This is abusive to the consumers it is near a college and a video store so the clients are young kids who are college age. This is unfair to our area youth to be exploited. I want this store to not be able to steal from our college kids.

Product_Or_Service: [redacted] Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want to be cancelled the only numbers on the account card are member number [redacted]. I want to put this complaint on record for other customers to be able to get help as well. I found a search engine of complaints and no one knows what to do to get it stopped

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her [redacted] membership, a service provided by Trilegiant Corporation.

By way of background, [redacted] is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in [redacted]. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Ms. [redacted] enrolled with us by purchasing an [redacted] membership when shopping at an [redacted] store. We will be mailing Ms. [redacted] a copy of her store receipt that indicates her agreement to enroll in the service and also details the terms and conditions of the enrollment for her review.

Please be assured that we make every effort to comply with a member’s request to cancel their membership in [redacted] for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and he/she will owe nothing further.

We regret that Ms. [redacted]’s initial requests to cancel her [redacted] membership were not effectively processed. Ms. [redacted] can be assured that her membership was cancelled on June 3rd, 2013, during her trial period, and she was not charged a fee for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: My mother in law passed away at the age of 97 in February 2013. She had suffered from Alzheimer dementia for several years prior to her death. Her husband is 97 years old at present. Neither has owned or driven a car in over 10 years.He received a "renewal" notice in the mail addressed to my MIL for the amount of $169.99 for membership in Autovantage. When I called to get some information, I was told that my mother in law had enrolled in this program in 2009 with automatic deductions from their [redacted] credit card. Apparently, a check in a small amount had been sent to her from something called [redacted] (I have no idea what this is nor did the Autovantage rep) but cashing the check resulted in automatic enrollment in Autovantage with yearly enrollment fees automatically deducted from the credit card. I cancelled the enrollment at once, but I feel this is a scam directed at elderly people who have no idea what they are enrolling in or even that they are enrolling. They see a small check from their credit card company (and [redacted] does issue cash back so I can imagine that my FIL thought it was money owed him) and then they have yearly deductions from their credit card account for a service they do not and could not use.Desired Settlement: The company should stop issuing checks which, upon cashing, cause enrollment. This is deceptive and a scam.I also think my FIL should be refunded $680 (four years' membership)

Business

Response:

Thank you for your correspondence regarding [redacted]'s concerns with [redacted]’s AutoVantage Enhanced membership, a service provided by Trilegiant Corporation.

By way of background, AutoVantage Enhanced is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join AutoVantage Enhanced in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that [redacted] was enrolled in the AutoVantage Enhanced service after receiving a solicitation which was mailed to select [redacted] customers. A consumer who received the solicitation was invited to cash a check for $8.75 to activate their AutoVantage Enhanced membership. If the check was cashed, the consumer would have received the membership free for a trial period. Trial members could cancel at anytime within the trial period by simply calling a toll-free number, which was listed on the membership materials and owe nothing. Otherwise, their membership continued, and the monthly/annual membership fee was charged to their credit card account.

The solicitation piece fully and clearly disclosed the terms of the offer. The front and back of the check clearly stated that cashing the check activated the AutoVantage Enhanced membership. Furthermore, the letter that enclosed the check also stated on the front and the back that cashing or depositing the check automatically enrolled the consumer in the service.

Our records indicate that [redacted] was enrolled in AutoVantage Enhanced on July 17th, 2009, after she cashed the check for $8.75.

Please be assured that we make every effort to comply with a request to cancel a membership in AutoVantage Enhanced for any reason. As such, [redacted]r’s membership was canceled on September 30th, 2013, and a refund $669.96 will be issued to her credit card account as full reimbursement of the fees that she was charged for the service.

We have also have taken immediate steps to remove Ms. [redacted]’s name and address from our future mailing lists. However, in some cases, the process to ensure that a name is removed from all mailing lists may take several weeks to complete.

We do apologize for any inconvenience that this matter may have caused.

Sincerely,

Customer Relations

Review: Have been billed since 2009 without my understanding or acceptance by [redacted]. Only discovered this today ( Oct. 23, 2013 ) after receiving notice from [redacted] that I have o continue my " membership " at $ 169.99. The original billing and membership came through [redacted] without my understanding or acceptance. A small check for $6.75 was sent to me somehow with very small print hidden on the back stating that if endorsed I would be a member of this company, etc.. I never intended to join this membership and have been billed automatically each year since 2009. I have called [redacted] and spoken to ([redacted] and a representative of the president, [redacted], of ** assuring me of complete refund of$669.96 to be refunded on my present [redacted] card within the next 7 - 10 business days. . I DON'T TRUST any of these promises since they ( ** ) have had me in this scam for the past five years. I need your help! I told them ( ** ) that I would be in touch with Revdex.com immediately. I have cancelled my unwanted " membership " as of today.But, I am VERY concerned that they have my present [redacted] # and further illegal or unethical practice may continue. Your quick, strong support, and investigation is greatly needed and appreciated. Please advise me of any further action I can take to protect myself and other innocent consumers. Thank you.

Product_Or_Service: false membership to [redacted]

Order_Number: NA

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

Total refund of ALL charges from 2009 ( or whatever date [redacted] started this scam )to present.

Business

Response:

Thank you for your correspondence regarding [redacted]s concerns regarding his [redacted] Enhanced membership, a service provided by Trilegiant Corporation.

By way of background, [redacted] Enhanced is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join [redacted] Enhanced in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Mr. [redacted] was enrolled in the [redacted] Enhanced service after receiving a solicitation which was mailed to select [redacted] customers. A consumer who received the solicitation was invited to cash a check for $6.75 to activate their [redacted] membership. If the check was cashed, the consumer would have received the membership free for a trial period. Trial members could cancel at anytime within the trial period by simply calling a toll-free number, which was listed on the membership materials and owe nothing. Otherwise, their membership continued and the monthly/annual membership fee was charged to their credit card.

The solicitation piece fully and clearly disclosed the terms of the offer. The front and back of the check clearly stated that cashing the check activated the [redacted] Enhanced membership. Furthermore, the letter that enclosed the check also stated on the front and the back that cashing or depositing the check automatically enrolled the consumer in the service.

Our records indicate that Mr. [redacted] was enrolled in [redacted] Enhanced on September 10th, 2009, after he cashed the check for $6.75. We are mailing a copy of the check to Mr. [redacted] for his review.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted] Enhanced. As such, Mr. [redacted]’s membership was canceled on October 23rd, 2013, and a refund of $669.96 is being issued to his credit card account as full reimbursement of the fees that he was charged for the service.

We have also have taken immediate steps to remove Mr. [redacted]’s name and address from our future mailing lists. However, in some cases, the process to ensure that a name is removed from all mailing lists may take several weeks to complete.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I recently took over my mothers finances only to find that for the past 2 1/2 years TLG*Shoppers Advantage and TLG* Great Fun have been deducting money from her checking account. After searching the internet because no telephone # was provided on the bank statement, I was told by the 1st rep that the account was opened a few months ago. When I revealed that I was in possession of her bank statements the rep then stated the account had been open for 30 months. My mother apparently visited a site called [redacted] and was signed up for the TLG memberships.According to the rep, the membership provides discounts for online shopping, which my mother does not do. Since the opening of her bank account in 2010 the only items on her bank statement are the TLG charges,her direct deposit, and [redacted]. I requested that they cancel the memberships and issue a full refund. I was told that membership fees are non refundable. After some resistance I was told that the last 4 mos would be refunded. I requested to speak with a manager and was told that she would credit back 12 mos worth of charges although she can see that the service was never used. My mother lives on a fixed income and was charged $15.99/month by Tlg shoppers advantage and by TLG great fun for something that she would never use. Im only requesting that the money that was deducted from her account be refunded. Total refund should be $911.43. This total comes from the 30 months that she was active minus $15.99 for Jan. 2013, June 2013, and Jan 2014 these months the payment was not processed.Desired Settlement: A full refund

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges. Our records indicate that Ms. [redacted] enrolled in Great Fun and Shoppers Advantage on November 6, 2012. On that date, Ms. [redacted] was asked if she would like to learn about special offers for trying the services for trial periods. The offer for joining Great Fun was a $25 American Express gift check. The offer related to Shoppers Advantage was an additional $25 American Express gift check. Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offers in the services. During the enrollments, Ms. [redacted] was provided with the terms of the memberships in Great Fun and Shoppers Advantage. Great care is taken to ensure that the consumer authorizes enrollment in the programs. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods. Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers which are provided during enrollment and listed on the membership materials and owe nothing further. Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Ms. [redacted] Great Fun membership was canceled on May 28, 2015, and refunds totaling $464.71 are being issued to her debit card account as full reimbursement of the fees that she was charged for the service. Ms. [redacted] Shoppers Advantage membership was also canceled on May 28, 2015, and additional refunds totaling $448.72 are being issued to her account as full reimbursement of the fees that she was charged for this service. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, [redacted]Customer Relations

Review: I ordered a $1 trial of Great Fun on April 24, 2013. I only signed up to receive the two $25 rebates I was promised. Initially they reported to send the rebates but had not done so after weeks. I inquired about this and told thenm I wanted to cancel my memebrshiop and they sent me a confirmation that it had been cancelled on May 15, 2013. However, when checking my credit card statement I continued to be charged for their subscription from some company called TLG for 3 months. I have found other people who have been victim of these unauthorized charges as well. They need to be stopped.

Desired Settlement: DesiredSettlementID: Refund

I would like all of my money back and for this company to be shut down due to the numerous complaints.

Business

Response:

Business Response /* (1000, 5, 2013/07/30) */

Thank you for [redacted]'s correspondence regarding her concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation.

By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in Great Fun and Shoppers Advantage. An individual member may join the services in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

Our records indicate that Ms. [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on April 10th, 2013, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate she accepted. According to the terms of the agreements for Great Fun and Shoppers Advantage, if Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.

Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that Ms. [redacted] provided her date of birth to the representative confirming her authorization to enroll in both of the services.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Ms. [redacted]'s Great Fun membership was canceled on May 14th, 2013, and a $1.00 refund will be issued to her credit card account for the trial fee that she was charged. Ms. [redacted]'s Shoppers Advantage membership was canceled on July 30th, 2013, and an additional refund of $51.97 will be issued to her credit card account as full reimbursement of the fees that she was charged for this service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: After checking my credit card balance I noticed two unauthorized charges of $19.99. I thought my information had been stolen so I cancelled the card immediately. After calling my credit card company I found the charges were for a program called 'Shoppers Advantage' and 'Great Fun'. I have no idea what these are but I found out they are both owned by a company called Affinion Group. I tried contacting my credit card company and Affinion but I have still not received my money back and I have also started receiving bills in the mail from them.Desired Settlement: I would like a full refund of the money that was stolen and to never be contacted again.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her Shoppers Advantage and Great Fun memberships, services provided by Trilegiant Corporation. By way of background, Shoppers Advantage and Great Fun are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Shoppers Advantage and Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges. Our records indicate that Ms. [redacted] was enrolled in Shoppers Advantage and Great Fun on January 2, 2015. On that date, Ms. [redacted] was asked if she would like to learn about special offers for trying the services for trial periods. The offer for joining Shoppers Advantage was $40 in gas purchase rebates. The offer related to Great Fun was a $25 [redacted] gift card. Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offers in the services. During the enrollments, Ms. [redacted] was provided with the terms of the memberships in Shoppers Advantage and Great Fun. Great care is taken to ensure that the consumer authorizes enrollment in the programs. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods. Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers, which are provided during enrollment and listed on the membership materials and owe nothing further. Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Great Fun. As such, Ms. [redacted] Shoppers Advantage membership was canceled on April 2, 2015, and a full refund of $20.99 will be issued to her credit card account. Ms. [redacted] Great Fun membership was also canceled on April 2, 2015, and an additional refund of $19.99 will be issued to her account as full reimbursement of the monthly fee that she was charged for this service. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, [redacted]Customer Relations

Review: this company has been taking money from my checking account without my concent.about two years ago my bank and I confronted them about this they gave me a refund for that year but also informed me that they had been doing this for ten years!!this cannot be legal!recently I recieved a letter stating that if I didnot cancel my socalled subscription I would be billed $129.99.of course I did.Desired Settlement: DesiredSettlementID: Refund

I would like a refund for everything they have stolen from me since I have NEVER used or bought anything from them I am not sure how they got my banking imformation .please help me.thank you!

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Netmarket membership, a service provided by Trilegiant Corporation.

By way of background, Netmarket is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join Netmarket in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the checking account statement at the time of the billing along with the name of the service to identify the charge.

After researching his concerns, we found that Mr. [redacted] was enrolled in our Netmarket service on January 1st, 2002. Netmarket goes to great lengths in order to ensure that an authorized person agrees to the membership. If Mr. [redacted] did not inform us that he wished to cancel the membership at the end of the trial period, he was charged the annual membership fee. The terms of the agreement provide that, in order to ensure uninterrupted service, the membership would be renewed each year at the then current membership fee.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Netmarket. As such, Mr. [redacted]’s membership was canceled on March 22nd, 2014, and a refund of $1,229.98 is being issued to his checking account as reimbursement of previous fees that he was charged for the service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: I called and canceled my membership within the trial period but was still charged $16.99. I signed up for the Traveler's Advantage free trial and was assured if I canceled with in the trial period there would be no charge. I called back within the allotted time and requested my membership to be canceled. Their representative assured me it was canceled and there would be no charges to my card. On January 14th I was still charged the monthly fee of $16.99. I tried to contact the company but got no response in request to a refund. If the company fails to address this in a timely manner I will dispute the charge with my bank.Desired Settlement: I am seeking a full refund for $16.99 to my account.

Business

Response:

Thank you for your correspondence regarding[redacted] concerns with his Travelers Advantage membership, a service provided by Trilegiant Corporation. After an initial investigation of our databases, we are unable to verify that we have located [redacted] membership with the information provided in his complaint. In order to complete a more thorough search, please ask [redacted] to provide his Travelers Advantage membership number (if known) or any other addresses that may have used since becoming a member of the program. We apologize for any inconvenience that [redacted] may have experienced and hope that this matter will be resolved to his satisfaction. Sincerely, [redacted]Customer Relations

Review: This complain is for the area of Travelers Advantage Services, which is a company that provides discount for shoppers for various products, but mainly offered through hotels.This company seems nice at first and will get you to start for just $1. and if they tell you that if you want to cancel, there will be no hazzel and just to call back. Also they said that you get $40.00 back in Fuel savings.I got it to try it out. After two months, I was not able to use it due to the $40.00, you had to get a form, fill it out and mail it. Then wait 6 to 8 weeks to get $10.00 back and you can only do it once every quater. Then I call to cancel and they try everything possible not to cancel. Then I was able to cancel.Two months went by and I checked the credit card statement, they kept charging the 16.99 monthly fee after I had cancel and got confirmation. I call them to get my money back and they acted as it was my first time calling. Supposely I never call to cancel according to the rep. Then they said I could not get my money back.In summary, they steal money with no approval and then they act dumb so that you cannot get it back. Be careful and if you get these service offer, tell them no, otherwise you will go through the same problem I went through. Really dishonest company!

Desired Settlement: DesiredSettlementID: Refund

I just want to make sure people don't fall for the same scam. I am handling the fraud through my credit card company.Thank you!

Business

Response:

Business Response /* (1000, 5, 2013/07/03) */

Thank you for your correspondence regarding [redacted]'s concerns with his Travelers Advantage membership, a service provided by Trilegiant Corporation.

By way of background, Travelers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer our services. An individual member may join Travelers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

After researching his concerns, we found that Mr. [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on February 14th, 2013, after being transferred to one of our representatives by Days Inn. Travelers Advantage and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the membership. If Mr. [redacted] did not inform us that he wished to cancel his memberships at the end of the trial periods, he was charged the monthly membership fees. The terms of the agreement provide that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fee.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage. As such, Mr. [redacted]'s Travelers Advantage membership was canceled on May 10th, 2013, and a $17.99 credit is being issued to his credit card account. Mr. [redacted]'s Shoppers Advantage membership was canceled on July 1st, 2013, and an additional $51.97 credit is being issued to his account as a full refund of the membership fees he was charged for the service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations