Affinion Group, Inc.

Review: Being charged $33.00 twice from my accounts, called number affiliated with these accounts and was informed that these are insurance policies connected to third party which is Trilegiant. Asked info pertaining to these policies and was informed that is for the amount of $300,000.00 on them and beneficiaries are my daughters, names were provided. One policy is charged to my bank account in [redacted] and the other charged to my [redacted]. Sent e-mail twice by received no reply. Would like to stop any illegal transactions that this corporation may be doing to other consumers as well.Desired Settlement: Any and all money that I have put into this, plus if a class action suit is pending add my name onto it.

Business

Response:

September 17, 2014

VIA ONLINE SUBMISSION

Revdex.com (“Revdex.com”)

Revdex.com Complaint Department

RE: Revdex.com Case #:[redacted]

Dear Sir or Madam:

This correspondence is in regard to the above referenced complaint

filed with your office.

Due to Privacy, we are not able to provide specific information

regarding insurance related matters on this website. Please be assured that a

written response addressing all issues raised by the complainant will be sent

directly to the Primary Insured under separate cover within the next seven (7)

to ten (10) business days.

We appreciate your understanding regarding this matter.

Sincerely,

Third Party Administrator

cc: carrier

Business

Response:

A response to the complaint was sent directly to the consumer via [redacted] on September 29, 2014.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I only became aware of this issue after paying off our credit card. We received a new statement with the amount of $17.99 on it, neither my husband nor myself used this card, so we were concerned as to why we were being charged anything on it. We was just going to dispute this charge, thinking it was just an error. The charged statement listing was for"TLG SHOPPER ". We have no idea who they are, what they sell, etc. After "[redacted]" this company we still don't know what services they provide. What really upsets me is after looking over my previous statements, we noticed a pattern of every month, clear back to April, 2011 that this charge has been taken off of our credit card. We have no idea what this charge is in reference to...we have never received any correspondence, statements, services, etc from "TLG Shopper" that would warrant these monthly charges.Desired Settlement: What I want is for this company to stop taking these charges off of my credit card & to reimburse the money(`$750.00) that they stole off of me. I never authorized these monthly payments, nor did they provide any service or product(s) that would warrant these monthly charges.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with [redacted] Shoppers Advantage membership, a service provided by Trilegiant Corporation.

By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

After researching [redacted] concerns, we found that [redacted] was enrolled in our Shoppers Advantage service on March 3, 2011, after being transferred to one of our representatives by [redacted]. Shoppers Advantage goes to great lengths in order to ensure that an authorized person agrees to the membership. If [redacted] did not inform us that he wished to cancel his membership at the end of the trial period, he was charged the monthly membership fee. The terms of the agreement provided that, in order to ensure uninterrupted service, the membership would be renewed each month at the then current membership fee.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Shoppers Advantage. As such, [redacted] membership was canceled on November 3, 2014, and a refund of $762.57 will be issued to his credit card account as full reimbursement of the fees that he was charged for the service.

We apologize for any inconvenience that Mr. and Ms. [redacted] may have experienced and hope that this matter has been resolved to their satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: An offer from [redacted] Company comes up at the end of placing your [redacted]. (an online shopping site) order online. A phone number comes up and offers (4) gas coupons for $5.00 each. I order from [redacted] often so every time I complete my order, the [redacted] offer would come up and of course I would call and sign up. I presumed if they saw my name there as an existing member they would advise that I was not eligible for another membership. Membership materials with DIFFERENT membership numbers and the gas coupons would be sent to me and I would utilize them. There is a charge of $1.00 for each membership. Recently, under membership number [redacted] for the period of April June I did not get my $5.00 rebate, despite sending in the gas coupon and gas receipt. When I called the company today, I was told by [redacted], Supervisor, that it was denied as only (1) rebate can be processed per rebate period. I am also pending a $5.00 rebate under membership number [redacted] mailed to [redacted] on 6/5/15. I was told today by CSR [redacted] that the rebate was processed on 6/1/15 and they would have to start a lost check search. A good question is how was this rebate processed on 6/1/15 if I didn't mail it in until 6/5/15? My copy of the coupon clearly shows the submission date being 6/5/15. Supervisor [redacted] tried to say it was for the previous rebate (membership number [redacted]) BUT I gave CSR [redacted] the membership number that applied ([redacted]) so it is IMPOSSIBLE to get the 2 mixed up if you are looking under membership numbers, which is how they find the rebate.This company is scamming people, taking money, offering memberships then saying people are not eligible for the rebates. If only one membership rebate per time period is allowed, they should advise you of that when you apply for another membership. There must be some way of seeing that a person is already a member. No, they just take your money and then deny the claim.I am lodging a complaint about [redacted] for unfair business practices. [redacted]Desired Settlement: I would like the (2) rebates I submitted (referenced above) to be honored and in addition I have:2 rebate coupons for dates of 7/1/15 - 9/30/152 rebate coupons for dates of 10/1/15 - 12/31/15AND I would like these honored.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with the rebates that she was offered for joining [redacted], a service provided by [redacted] Corporation. Our records indicate that [redacted] has enrolled in multiple memberships in [redacted] after making purchases from [redacted]. and then responding to offers to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, [redacted] was presented with the option to enroll in [redacted]. The offer for joining [redacted] was four (4) $5.00 rebates for gas purchases. In order to avail herself of the promotional offers, [redacted] was required to return the rebate forms that were included in her membership kits or sent to the e-mail provided during the enrollment process, along with her corresponding gas purchase receipts. Upon receipt of the completed rebate forms and receipts, [redacted]’s rebate checks would have been delivered within 6-8 weeks. For [redacted] membership number [redacted], our records indicate that we have approved four $5.00 rebates for [redacted]. The dates that these rebates were approved were 8/29/2014, 11/4/2014, 1/24/2015, and 8/17/2015. [redacted] should receive her last rebate check for this membership within fifteen to twenty business days from that date of approval. For [redacted] membership number [redacted], our records indicate that we have also approved four $5.00 rebates for [redacted]. The dates that these rebates were approved were 2/20/2015, 5/1/2015, 6/1/2015, and 8/11/2015. [redacted] should receive her last rebate check for this membership within fifteen to twenty business days from that date of approval. We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, Jason A[redacted]Customer Relations

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I was told that regardless how many memberships I paid for, they would

only pay ONE rebate per quarter. That certainly is not what this person

is saying. If they accepted my membership (do they not have a way to

see if there are current memberships on file?) then I expect to be

reimbursed. I have a current rebate out and was told it would not be

paid, as I had been paid once in this quarter already. Again, my

question is, if these are the rules, how do they charge people for

memberships that they are not willing to fulfill,These are the coupons I have left - I would like to know if they are going to be honored:Membership # [redacted] - Mailed approximately 7/30/15 - $5.00 payment pending (I have proof of mailing)Membership # [redacted] - To be redeemed 7/1/15 - 9/30/15 - This is where the problem arises, the company is saying that even

though I have paid for a membership, I am not allowed to get paid for

more than 1 rebate per quarterMembership # [redacted] - To be redeemed 10/1/15 - 12/31/15Membership # [redacted] - To be redeemed the same dates, 10/1/15 - 12/31/15 - This is where the problem arises, the company is saying that even though I have paid for a membership, I am not allowed to get paid for more than 1 rebate per quarterMy gripe is if you are only going to pay 1 rebate per quarter, then why charge people for a membership and then deny them payment. This is deceptive business practices.Sincerely,

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

COMPANY - "[redacted] should be receiving her last rebate checks for these memberships within fifteen to twenty business days from the dates that they were approved."I would like to know exactly what the "last rebate checks" are - how many checks? In the businesses last letter to you, at least 3 weeks COMPANY - "[redacted] should be receiving her last rebate checks for these memberships within fifteen to twenty business days from the dates that they were approved".This exact paragraph was in the businesses last reply to the Revdex.com. I did not save it but you would have the date. I know it was before 8/11/15 as I went through my trash folder for your email to me and that was the latest date that it went back to. How is the time frame the same if we are at least 3 weeks later...are these rebates not being processed?I stand by my opinion that [redacted] promotes deceptive business practices. Per the company, if I am not going to be eligible for any further rebate redemptions (I have 3 left THAT I PAID FOR) I am requesting a refund of $3.00, the charges I paid to obtain a membership and receive the rebates that the company will not honor. Please advise.

Sincerely,

Business

Response:

Thank you for your correspondence regarding [redacted]’s additional concerns. For [redacted] membership number [redacted]’s last $5.00 rebate was approved on 8/11/2015. [redacted] should have received that check by 9/9/2015. For [redacted] membership number [redacted]’s last $5.00 rebate was approved on 8/17/2015. [redacted] should have received that check by 9/15/2015. In addition, a refund of $3.00 will be issued to [redacted]’s credit or debit card account as reimbursement of the trial fees that she was charged for three additional memberships that she has joined but has yet to use all of the rebates that were offered to her. Sincerely, Jason A[redacted]Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I had canceled my services with FYE Backstage VIP a couple of weeks ago, even have a cancellation number. On my bank statement, I saw that a charge of 11.99 was intiated on 4/25, posted on 4/26. It disturbs me that this company still has my credit card information and charging me for services I have cancelled.

Desired Settlement: DesiredSettlementID: Refund

11.99, and they erase my CC information

Business

Response:

Business Response /* (1000, 5, 2013/04/29) */

Thank you for your correspondence regarding [redacted]'s concerns with her FYE Backstage Pass VIP membership, a service provided by Trilegiant Corporation.

Please be assured that we make every effort to comply with a member's request to cancel their membership in FYE Backstage Pass VIP for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and he/she will owe nothing further.

Ms. [redacted] can be assured that her FYE Backstage Pass VIP membership was canceled on April 15th, 2013, and a refund of $11.99 was issued to her debit card account as reimbursement of the monthly fee that she was charged for the service. Our records do not indicate that Ms. [redacted] has been charged after the date of her cancellation.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: I signed up for a 30-day free trial of Travelers Advantage while making a hotel reservation. I was NEVER notified that I was also being signed up for Shoppers Advantage. I canceled the Travelers Advantage membership before the 30-day trial was up, and expected that I was done and would have no charges. Eight months later, after paying off the full balance of my credit card, I discovered a $16.99 charge from "TLGShopper." I knew I had not used my credit card for several months. I looked back through my credit card statements and saw that this charge was there every month for the past eight months. In my opinion I was secretly signed up for Shoppers Advantage when I agreed to Travelers Advantage. I was never offered this or told that I was enrolling in more than just Travelers Advantage.Beyond this being a complaint about fraudulent and sneaky business practices used to steal money from people, I am also complaining about the communication from the company when I called them to request a cancellation of my unwanted membership and a refund of the charges. The first assistant, [redacted], kept telling me, "This isn't Travelers Advantage, it's Shoppers Advantage," (when I was explaining how they sneakily signed me up) and "We can't refund you but I can cancel your membership," even though I requested clearly three or four times that I was requesting a full refund of the charges. I asked to speak to a supervisor. When I explained why I was making the complaint and requesting a membership cancellation and refund, he told me they could only refund me for four months' credit and that I would have to make a written request for the other four charges. I then told him that in my research I discovered A LOT OF [redacted] OFF CONSUMERS who had this same issue with the company, and I told him I was reporting them to the Revdex.com and the FTC. THEN he said they would refund me the full amount within seven business days. I have yet to see this charge. I will file another complaint if I am not fully refunded.

Desired Settlement: DesiredSettlementID: No settlement requested - for

If Shoppers Advantage does not issue the full refund within seven business days, I will file another complaint here and request help for a refund. Even if they do fulfill their promise, I think that the Revdex.com and consumers should know about this business practice, and there should be easily available information about these kinds of scams. It should not be legal for a business to enroll a consumer in a service simply because it is affiliated with another. Not without full disclosure.

Business

Response:

Business Response /* (1000, 5, 2013/08/16) */

Thank you for your correspondence regarding [redacted]'s concerns with her Travelers Advantage and Shoppers Advantage memberships, services provided by Trilegiant Corporation.

By way of background, Travelers Advantage and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in the services. An individual member may join Travelers Advantage and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

After researching her concerns, we found that Ms. [redacted] was enrolled in both Travelers Advantage and Shoppers Advantage on November 20th, 2012, after being transferred to one of our representatives by [redacted] to hear about a special offer. The offer for trying Travelers Advantage was $60 worth of gas rebates. The offer related to Shoppers Advantage was an additional $40 worth of gas rebates. Travelers Advantage and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. If Ms. [redacted] did not inform us that she wished to cancel her memberships at the end of the trial periods, she was charged the monthly membership fees. The terms of the agreements provide that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage. As such, Ms. [redacted]'s Travelers Advantage membership was canceled on December 14th, 2012, during the trial period, and she was not charged a monthly fee for the service. Ms. [redacted]'s Shoppers Advantage membership was canceled on August 15th, 2013, and a refund of $135.92 will be issued to her credit card account as full reimbursement of the monthly fees that she was charged.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: TLG Great Fun charged our debit card twice for $19.99. We never agreed to this charge nor joined any program that authorized the billing. We contacted TLG Great Fun through our bank and they agreed to refund the charges. The refund never occured.Desired Settlement: Refund of our funds and criminal prosecution of theft charged against the perpetraitors.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with Great Fun, a service provided by Trilegiant Corporation.

By way of background, Great Fun is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that [redacted] was enrolled in Great Fun on July 24th, 2013. On that date, Mr. [redacted] was asked if he would like to learn about a special offer for $40 worth of [redacted] gift cards when trying the service for a trial period. Mr. [redacted] provided his first and last name, address, and billing information in order to accept the offer in the program.

During the enrollment, Mr. [redacted] was provided with the terms of the membership in Great Fun. Great care is taken to ensure that the consumer authorizes enrollment in the program. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period. Trial members may cancel at anytime within the trial period by simply calling our toll-free number, which is provided during enrollment and listed on the membership materials and owe nothing further.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun. As such, Mr. [redacted]’s membership was canceled on October 19th, 2013, and a full refund of $40.98 will be issued to the debit card account that was charged.

Sincerely,

Customer Relations

Consumer

Response:

Review: [redacted]

I am rejecting this response because: Authorization was never given by the legal cardhoder. [redacted] is a minor and not legally authorized to reject or accept your membership scam. No membership information was ever provided and definetly no consent was given to enroll and be billed. The information you recieved was obtained by a "data-pass" process with an on-line retailer. This practice of obtaining the consumer's credit card information and negative option billing is a violation of "The Restore Shoppers' Confidence Act" passed by the US Congress in 2010. As a Customer Relations representative with Affinion Group, Inc, [redacted] should be criminally charged.

Sincerely,

Review: I was notified of this company following my purchase of tickets to a concert on October 11th, 2013. I purchased these tickets on August 21st, and subsequently registered for a $50 rebate from GreatFun! in exchange for agreeing to sign up for a membership. I patiently awaited my rebate (promised originally within under a month's time). The rebate never came. On October 22nd, I received a statement to my bank account that I had been charged a $16.99 membership fee. I waited over a week to see if the rebate would finally come, then proceeded to call GreatFun! on November 7th to ask why I was being charged for a membership, when I hadn't even received what I was initially promised (not to mention I have not once used their other services). The employee who responded apologized, and promised to send a total of $50 in a rebate card, as well as an additional $50 for the inconvenience. He used extremely high-pressure sales tactics and attempted to prevent me asking any sorts of questions about what I was supposed to agree to.In hopes of getting my original $50, I agreed to maintain my membership, fully expecting a rebate to come within a maximum of 10 business days. It is now November 20th, and I have heard no word whatsoever from the company, and also have not received any rebates.I demand a full refund of the ludicrous $16.99 membership fee, in addition to a MINIMUM of the $100 total that has been promised to me by GreatFun!.Desired Settlement: False advertising, and shady business practices resulting in hidden fees and "refunds" that never came.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Great Fun membership, a service provided by Trilegiant Corporation.

Our records indicate that Mr. [redacted] was enrolled in our Great Fun service on August 18th, 2013, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. The offer for joining Great Fun was $50 worth of purchase rebates. In order to avail himself of the promotional offer, Mr. [redacted] was required to return the rebate forms that were included in his membership kit or sent to the e-mail provided during the enrollment process along with his corresponding receipts of purchase. Upon receipt of the completed rebate forms and receipts, Mr. [redacted]’s rebate checks would have been delivered within 4-6 weeks.

We regret that Mr. [redacted] did not receive his rebate forms in a timely manner. In order to uphold our high level of customer satisfaction, we will have the $50 in rebates that were offered to Mr. [redacted] at the time of his enrollment processed by our Claims department. Mr. [redacted] can expect to receive his rebate check within the next ten to fifteen business days.

Also, please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun. As such, Mr. [redacted]’s membership was canceled on November 21st, 2013, and a full refund of will be issued to his debit card account for any membership fees that he was charged.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

GreatFun insisted that they closed my membership on Nov 21. However, on Nov. 25, I induced another $16.99 fee to my checking account. I was also promised an additional $50 in rewards over the phone by a GreatFun representative in return for dealing with the extreme inconvenience. Since it was over the phone, I do not have a log of written correspondence for exactly what was said. However, I do have the call log to prove that I spoke with a GreatFun associate, which I included in my original email.

Sincerely,

Review: I received a letter from Affinion Group, indicating that they are going to "continue" withdrawing $a month from my checking account, automaticly, for their servicesI know nothing of them, nor do I desire their servicesThis is clearly a scamI want any refund due to me and to make Revdex.com aware of this problemDesired Settlement: see above
Business
Response:
Thank you for your correspondence regarding [redacted]’s concerns with his Priority membership, a service provided by Affinion Benefits Group, LLC (“ABG”)By way of background, ABG is the Plan Administrator for savings and protection programs offered to customers of participating financial institutions nationwide
Our records indicate that Mr[redacted] was enrolled in the Priority program effective November 22nd, 1994, through his participating financial institution, [redacted]The Priority service provides various savings and health discount benefits, including hotel discounts, the RX Advantage Prescription Drug Program, and discounts on prescription eyeglasses and contacts at over 22,participating optical providers nationwideAlso included as a benefit of the service is group Accidental Death Insurance
Please be assured that we make every effort to comply with a member’s request to cancel their membership in the Priority program for any reasonAccordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership, and they will owe nothing furtherMr[redacted] can be assured that his membership was canceled on December 6th, 2013, and a full refund will be issued to his checking account as reimbursement of the membership fees that he was charged
We apologize for any inconvenience that Mr[redacted] may have experienced and hope that this matter has been resolved to his satisfaction
Sincerely,
Customer Relations

Review: Affinion Group, formerly Trilegiant Corporation has been drafting nearly $159.99 per year from my deposit account without my consent. They have claimed that we authorized these transactions when we deposited a check. To date, they have not provided any evidence that we authorized these withdrawals. Upon further research, it has come to my attention that thousands of consumers have had the same problem and a number of state attorney generals have filed suits and injunctions against the parent company.Desired Settlement: I would like a refund of $799.95 for the five years they have pulled off this scam.

Business

Response:

Thank you for your correspondence regarding [redacted]'s concerns with [redacted]’s AutoVantage Enhanced membership, a service provided by Trilegiant Corporation.

By way of background, AutoVantage Enhanced is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join AutoVantage Enhanced in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Ms. [redacted] was enrolled in AutoVantage Enhanced after receiving a solicitation which was mailed to select [redacted] customers. A consumer who received the solicitation was invited to cash a check for $5.00 to activate their membership. If the check was cashed, the consumer would have received the membership free for a trial period. Trial members could cancel at anytime within the trial period by simply calling a toll-free number, which was listed on the membership materials and owe nothing. Otherwise, their membership continued and the annual membership fee was charged to their credit or debit card.

The solicitation piece fully disclosed the terms of the offer. The front and back of the check clearly stated that cashing the check activated the AutoVantage Enhanced membership. Furthermore, the letter that enclosed the check also stated, on the front and the back, that cashing or depositing the check automatically enrolled the consumer in the service.

Our records indicate that Ms. [redacted] was enrolled in AutoVantage Enhanced on May 1st, 2009, after she cashed the check for $5.00. We are mailing a copy of the check to Ms. [redacted] for her to review.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in AutoVantage Enhanced. As such, Ms. [redacted]’s membership was canceled on February 24th, 2014, and a refund of $40.87 is being issued to the credit or debit card account that was charged. Please ask Ms. [redacted] to call ###-###-#### to obtain further information about receiving a refund of the additional membership fees that she was charged.

We have also have taken immediate steps to remove Ms. [redacted]’s name and address from our future mailing lists. However, in some cases, the process to ensure that a name is removed from all mailing lists may take several weeks to complete.

We apologize for any inconvenience that Mr. and Ms. [redacted] may have experienced and hope that this matter has been resolved to their satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Review: I joined a club through this business "TLG" called "shoppers advantage" and "great fun". I cancelled the account before I was supposed to be billed. They have still been taking money from my debit card, even since I cancelled my account with them. I noticed this company has already had numerous complaints also. I would like other people to be informed about them so they do not get taken also.Desired Settlement: I want the money back they took back plus $500.00 for pain and suffering, e.g. overdraft fees.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Shoppers Advantage and Great Fun memberships, services provided by Trilegiant Corporation.

Please be assured that we make every effort to comply with a member’s request to cancel their memberships in Shoppers Advantage and Great Fun for any reason. Accordingly, if a customer is dissatisfied with the services under the programs, the company will cancel the memberships and they will owe nothing further. Ms. [redacted] can be assured that her Shoppers Advantage membership was canceled on April 24th, 2014, and a full refund of $88.80 will be issued to her debit card account. Ms. [redacted]’s Great Fun membership was also canceled on April 24th, 2014, and an additional refund of $80.96 will be issued to her account as full reimbursement of the fees that she was charged for the service. Ms. [redacted] may either e-mail ([redacted]) or fax (###-###-####) her bank statements depicting any fees or charges that she incurred due to the Shoppers Advantage and Great Fun service billings to my attention for review and reimbursement.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: This "BOGAS" company has charged my checking card a matter of 3 times for the amount of $34.98. I have no idea what the hell kind of services this company even provides but it checks out to be bull-crap to me. I have done re-search online about this company and I am not the only one. I can not afford to have $35 down the drain!! I work very hard and I deserve my money back! I called whatever 1-800 # that was on my statement and told them to cancel whatever it was they were doing. I plan on cancelling my card and requesting a new one this month just to be sure!Desired Settlement: DesiredSettlementID: Refund

$34.98 Thirty Four Dollars & Ninety Eight Cents

Business

Response:

Thank you for your correspondence regarding Amanda Kelly’s concerns with her [redacted], a service provided by [redacted] Corporation.

By way of background, [redacted] is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that [redacted] was enrolled in our [redacted] service on April 14, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, [redacted] was presented with the option to enroll in [redacted], which our records indicate she accepted. According to the terms of the agreement for [redacted], if [redacted] did not inform us that she wished to cancel her membership at the end of the trial period, she would be charged the current monthly membership fee.

[redacted] goes to great lengths in order to ensure that an authorized person agrees to the membership. Our records indicate that [redacted] provided her date of birth to the representative confirming her authorization to enroll in the service.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted]. As such, [redacted]’s membership was canceled on July 9, 2014, and a refund of $34.98 will be issued to her debit card account as full reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: This company has been charging my credit card for over 2 years for a club I knew nothing about. Cancelling the "club" was difficult. When I finally talked to a live person they told me "they" could not cancel my membership - I had to do this online - where I had to provide all my personal information again to find out they have my credit card stored online - this company will not tell me how I "acquired" this "membership" nor will they refund me any of the monthly fees for the past 2 years.

Product_Or_Service: NothingDesired Settlement: DesiredSettlementID: Refund

This company has been charging my Credit Card $15.99 per month for over 2 years. A refund of $383.76 for 2 years of charges for a "membership" I was not aware of and never used!

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her Everyday Privileges Gold membership, a service provided by Trilegiant Corporation.

By way of background, Everyday Privileges Gold is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customers’ account prior to billing and enrolling the consumer in our services. An individual member may join Everyday Privileges Gold in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

After researching her concerns, we found that Ms. [redacted] was enrolled in our Everyday Privileges Gold service on August 20, 2009, after being transferred to one of our representatives by [redacted]. Everyday Privileges Gold goes to great lengths in order to ensure that an authorized person agrees to the membership. If Ms. [redacted] did not inform us that she wished to cancel this membership at the end of the trial period, she would be charged the monthly membership fee. The terms of the agreement provided that, in order to ensure uninterrupted service, the membership would be renewed each month at the then current membership fee.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Everyday Privileges Gold. As such, Ms. [redacted] membership was canceled on October 14, 2014, and a refund of $976.39 will be issued to her credit card account as full reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: I have my truck loan through [redacted]. They sent me a card to fill out toGet Insurance for myself. I sent the card back to get info on their insurance. I never receivedAny info but the bank called and said that I was over draft 30.00. I ask how was I over draft when I don't have a checking account with them. They said I have a saving account with them and rand that account had $5.00 in it and the insurance company was trying to take the money out of That account. I said I didn't sign up for the insurance I want Info and didn't receive.The bank pretty much said I had to pay. So today 1/20/2015 I received a bill for 90.00 FromAffinion Benefits Group, for 90.00. I called them today and the lady told me that I owe this money and again I told her I didn't received any info to say I was qualified for this insurance. BUT again she said I owe this money. I would like to know how can a person like me trying to get info on insurance.And the bank and insurance company send you a bill when you just want Info on their Insurance. I don't appreciate a company sending me a bill. I didn't sign a form to say yes I Want their Insurance. I would like for you tell me if this is right. If it's notThen why do I have a bill. I don't feel like I should pay for something I didn't Sign up for. If I don't pay then it will affect my credit. I have worked hardTo established a good credit.Please help me out. I'm not happy with this company.Desired Settlement: I just want the bank and insurance company to clear the account that they said I owe.And for them to not turn me in for collecting. THE ACCOUNT NUMBEF FORINSURANCE COMPANY IS [redacted]

Business

Response:

A response to this complaint was sent directly to the complainant on February 2, 2015 via [redacted].

Review: [redacted] sent me an FREE $1000 death & disability insurance application form because I am a customer. I filled out the form and returned it for the free $1000 policy. I did not sign up for any additional insurance at an additional cost to me.I have now been charged twice for $30 per quarter for the additional insurance. I did not catch the first charge and did not notice it till the last statement. I have contacted both[redacted] and the Affinion Group for a refund. [redacted] asked me to contact Affinion Group whih I have done. I also have contacted [redacted] for a stop draft on any future debits. I am very put out by the process that Affinion Group had asked on the refund request form such as having the refund form Notary. [redacted] Product_Or_Service: Death and Disability insurance Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund A total refund of two draft payments of $30 each payment for a total of $60.

Business

Response:

February 25, 2015 VIA ONLINE SUBMISSION Revdex.com (“Revdex.com”)Revdex.com Complaint Department RE: Revdex.com Case #: [redacted] Dear Sir or Madam: This correspondence is in regard to the above referenced complaintfiled with your office. Due to Privacy, we are not able to provide specific informationregarding insurance related matters on this website. Please be assured that awritten response addressing all issues raised by the complainant will be sentdirectly to the Primary Insured under separate cover within the next seven (7)to ten (10) business days. We appreciate your understanding regarding this matter. Sincerely, Third Party Administrator cc: carrier

Review: I have been fraudulently being charged by Shoppers Advantage aka Buyers Advantage, for a total of $16.99 for 4 months, even though I canceled my membership with Great Fun in only three days on 11-07-2014 (As I got started the free trail on 11-3-2015) and never had a Shoppers Advantage account ever started. The only thing that was given to me was this gas voucher that said this below:



Do not present this coupon at the gas station. It must be mailed to Shoppers Advantage with the receipt specified above to receive your $5 Gas Cash Bonus. This coupon void with any other offers, promotions, or coupons, and is nontransferable. Coupon is void if altered, counterfeited, or obtained or used improperly. Coupon has no value except when redeemed in accordance with these terms and conditions. You must submit the original purchase receipt to receive your rebate. Only one rebate per quarter allowed. Bonus funded by Trilegiant Corporation. In [redacted], gasoline must be purchased with a credit card to claim the bonus rebate.

After I sent in my gas voucher with my name, address information on it along with my cancelled Great Fun membership membership number on it, I immediately was billed $16.99 a month on my credit card each month, and did not know that I was fraudulently being charged for 4 months. I just found out today on 3-19-2015 that I was fraudulently being charged this amount on my card. I also did not get any shopper advantage benefits as they stole my money being that I had canceled my member ship on 11-7-2015. I also found out that they stole a total of $67.96 off my card, and when I called shoppers advantage and asked them why they stole my money, a rude representative lying-ly stated that I just called and talked with them on 3-4-2015, but that was most definitely a lie as I did not call their company on 3-4-2015 and did not even know their fraudulent company was stealing my money off of my credit card. I then told the male representative that I never called them on 3-4-2015, and that that was a lie. I also said that I wanted any fraudulent account number that they made up for me canceled, and the representative just kept lying-ly saying that I did call them on 3-4-2015, and because he knew he was lying, he then placed me on hold and hung up to never resolve my complaint.

From the lie the representative told me, just proves how fraudulent and false this company really is, as the so called representatives are thieves and liars, and I want my stolen money given back to me from this false and very unethical fraudulent scamming, stealing and lying company.Desired Settlement: I get my $67.96 that they stole back in a check, sent to my address and that they cancel all fraudulent membership numbers and charges.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that Ms. [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on November 2, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate she accepted. The offer for joining Great Fun was two $20 rebates for purchases form [redacted]. The offer related to Shoppers Advantage was four $5 gas purchase rebates. According to the terms of the agreements for Great Fun and Shoppers Advantage, if Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that Ms. [redacted] provided her date of birth and billing information to the representative confirming her authorization to enroll in the Great Fun and Shoppers Advantage services. Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Ms. [redacted] Great Fun membership was canceled on November 7, 2014, and she was not charged a monthly fee. Ms. [redacted] Shoppers Advantage membership was canceled on March 19, 2015, and a refund of $67.96 is being issued to her credit card account as reimbursement of the monthly fees that she was charged for the service. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely,[redacted]Customer Relations

Review: Deceptive Business Practices:

I received via mail a statement of a Life Insurance Policy from [redacted] company. I never authorized or signed up for an insurance policy with this company. I called to inquiry about this on 3/20 and spoke to a customer service rep who informed me that this was done by way of my bank. I asked the rep [redacted] to cancel any and all policies in my named and she informed that she would need my birthdate and other information. When I refused she said I couldn't cancel without it. I called my bank ([redacted]) who did an investigation and they informed me that they are in no way affiliated with Affinion Benefits Group which owns the subsidiary [redacted] company.Desired Settlement: I would like a copy of the alleged signed agreement for the policy and a letter of cancellation of any policies in my name along with a cease and desist statement of never contacting me again.

Business

Response:

March 31, 2015Revdex.com ID#: [redacted]Revdex.com, Inc.Dear Madam or Sir:This notification is in response to the above referenced inquiry filed with your office.As the nature of this inquiry pertains to insurance coverage we are unable to provide details on this website for privacy reasons. Please be assured a full response addressing the concerns rasied in the inquiry has been sent to the insured via overnight mail.We appreciate your understanding in this matter.Sincerely,Third Party AdministratorCC: Carrier

Review: I got a postcard in the mail that said I had an award I won for $100 gift card to my choice of hundreds different stores I could us it at. Suddenly the mention of a credit card being needed came up and I was told that there would be a $1.00 one time only transaction never to be used again that they destroy all credit cards after they received the $1.00 which was for shipping, I figured ok, let me just give them a prepaid card with only having like $2.00 on it so that just incase they are planning on just screwing me over, it'd only be a dollar. Well when the initial [redacted] I spoke with and lied to me, I was transferred to a woman that began to tell me about how I could "cancel this at anytime", THESE PEOPLE ARE LIARS[redacted]Desired Settlement: Honor the postcard you sent me and give me my $100 gift card and a months worth of free service for my inconvenience(no credit card required) and I'll pay for the service if it is indeed worth it after 30 days. Only a company that understands words like business ethics, integrity, honesty, etc. would adhere to such a request. I'm not expecting anything in return but this is a scam company according to [redacted]. Why does one company own [redacted] company names? If it happens to be anything other than a scam, I'd like for it to be proven to me without me having to waste an hour being lied too and just annoyed with the entire situation.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with services provided by Trilegiant Corporation. By way of background, Trilegiant Corporation is an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. After an initial investigation of our databases, our records do not indicate that Mr. [redacted] has become a member of any of our programs. In order to become a member and receive any of our promotional offers, Mr. [redacted] must affirmatively agree to enroll per the terms and conditions of the service. In his complaint, Mr. [redacted] references an offer that he received for a $100 gift card. Trilegiant Corporation would not be associated with this gift card, and Mr. [redacted] should contact the phone number on the postcard that he received with any questions concerning that offer. Sincerely, [redacted]Customer Relations

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Review: A couple of years ago I ordered an item from Shoppers Advantage(SA). S.A. used my customer information to feed into an affiliate company to charge me and therefore sign me up simultaneously, in their company, without my permission or knowledge. I was charged a monthly fee($17.99)from Dec. 2013 until July, 2015.After I discovered the charges, I backtracked them to S.A.. They(S.A.) returned me 11 payments, but said I would forfeit the rest. In other words, YOU DO NOT GET ALL OF YOUR STOLEN MONEY BACK!!!! THE NERVE OF THEM!!!!....TO STEAL MY MONEY, AND ONLY RETURN A PORTION OF IT!!! I called them back twice, to see if they had really cancelled my BOGUS membership, or just B.S. me.I found out they had charged another $17.99 to my credit card. Now I have to check with the bank to make sure my bill is paid, so I don't incur late fees, as well as the payment itself.This company and its practices should be PUT OUT OF BUSINESS.People should get all their money back; not some of it.IS THERE A WAY TO WARN OTHERS ABOUT THESE FRAUDULENT BUSINESS OPERATIONS FROM COMPANIES LIKE THIS???Desired Settlement: REFUND ALL MY MONEY AND STOP RIPPING PEOPLE OF!

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Shoppers Advantage membership, a service provided by Trilegiant Corporation. By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. After researching his concerns, we found that Mr. [redacted] enrolled in both our Shoppers Advantage and Everyday Privileges Gold services on December 7, 2013, when he called to order merchandise from [redacted]. Shoppers Advantage and Everyday Privileges Gold go to great lengths in order to ensure that an authorized person agrees to the memberships. If Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the monthly membership fees. The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees. Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Everyday Privileges Gold. As such, Mr. [redacted]’s Shoppers Advantage membership was canceled on July 6, 2015, and refunds totaling $203.88 were issued to his credit card account. Additional refunds of $102.94 will be issued to Mr. [redacted]’s account as full reimbursement of the fees that he was charged for the service. Our records indicate that Mr. [redacted] was charged $16.99 per month for his Shoppers Advantage membership, not $17.99 per month as was stated in his complaint. Mr. [redacted] canceled his Everyday Privileges Gold membership on January 10, 2014, and he was not charged a monthly fee for this service. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely, Jason A[redacted]Customer Relations

Review: I went to the [redacted] F.Y.E. store in the [redacted] Mall, on March 11, 2013. I purchased some audio cds. I was asked if I would like to signup for a F.Y.E. VIP pass that would save me 10% on my CD purchases. I was never told that I would be charged $11.99 a month or that cancelling the card would require me to tell their customer service representative three times that I wanted to cancel my membership before he actually listened to me. The fact that my debit card was setup on an automatic revolving payment I did not setup, is criminal. It is equivalent to someone stealing money straight from my checking account. This is what the statement for payment/theft looked like:4/19/2013 POS REVOLVING/EFT TRANS 000000 / FYE*FYE*BSP VIP [redacted]

Product_Or_Service: F.Y.E. Backstage V.I.P. Monthly Membership

Account_Number: [redacted]

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I do not want a refund for the month they charged me for . In fact, I shut down my debit card so I would not be charged any further. All I want is for this company to be prosecuted for stealing money and taking advantage of their customers.

Business

Response:

Business Response /* (1000, 5, 2013/05/02) */

Thank you for your correspondence regarding [redacted]'s concerns with his FYE Backstage Pass VIP membership, a service provided by Trilegiant Corporation.

By way of background, FYE Backstage Pass VIP is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in FYE Backstage Pass VIP. An individual member may join the service in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Mr. [redacted] enrolled on March 10, 2013, by purchasing a Backstage Pass VIP membership when shopping at an FYE store. We are mailing Mr. [redacted] a copy of his store receipt that indicates his agreement to enroll in the service and also details the terms and conditions of the enrollment for him to review.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in FYE Backstage Pass VIP. As such, Mr. [redacted]'s membership was cancelled on May 1st, 2013, and $11.99 will be issued to his debit card account as reimbursement of the monthly fee that he was charged for the service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: I purchased a membership with Great Fun to get a rebate with another company. I was just charged $1 for the membership. After I got the rebate, I called to cancel my membership. After a long phone call, I had verbal agreement that my membership was cancelled and I would not be billed further for my membership. However, I just found out that they have been billing me $17 monthly for a membership that I was positive I cancelled back in January. I called to get a refund of my money and was informed that my membership was still active. I could not get a refund and am furious that this was not taken care of when I asked it to be. I once again have confirmation that my membership is cancelled, but I will be checking this closely in the coming months to make sure they do not bill me again.

Product_Or_Service: Membership

Desired Settlement: DesiredSettlementID: Refund

I would only like a full refund of the membership fees I did not agree to pay. I will still pay the original $1 I paid to get the membership to request the rebate in the first place, but there was nothing else that I agreed to pay and I would like those full membership fees to be refunded.

Business

Response:

Business Response /* (1000, 5, 2013/05/10) */

Thank you for your correspondence regarding [redacted]'s concerns with her Great Fun membership, a service provided by Trilegiant Corporation.

By way of background, Great Fun is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in Great Fun. An individual member may join the service in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Ms. [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on November 17th, 2012, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate she accepted. According to the terms of the agreements for Great Fun and Shoppers Advantage, if Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. Our records do indicate that Ms. [redacted] called and canceled her Shoppers Advantage membership on December 13th, 2012, during the trial period. Ms. [redacted]'s Great Fun membership has been canceled as of May 9th, 2013, and a refund of $84.95 will be issued to her credit or debit card account as full reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations