Affinion Group, Inc.

Review: This company "partners" with companies and claim that you agree to enrollment with them and then they charge 19.99 a month, sometimes 2x a month. I'm currently awaiting something to be mailed to me that will show "if" and "how" I was enrolled. (my fault) it has taken me way to long to notice the charges.Desired Settlement: they immediately cancelled (no questions asked) AND offered a 6month refund (didnt' even ask for that)- which I appreciate. but were talking a return on $119 versus over $700. They know what they're doing is wrong and I'd like my FULL refund. They can see I have NEVER used their services for 3 years (unaware I even had an enrollment). when you look them up online, there are feeds and feeds of fraud complaints.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with Shoppers Advantage, a service provided by Trilegiant Corporation.

By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Ms. [redacted] was enrolled in Shoppers Advantage on April 7, 2011. On that date, Ms. [redacted] was asked if she would like to learn about a special offer for a $25 gift check when trying the service for a trial period. Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offer in the service.

During the enrollment, Ms. [redacted] was provided with the terms of the membership in Shoppers Advantage. Great care is taken to ensure that the consumer authorizes enrollment in the program. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period. Trial members may cancel at anytime within the trial period by simply calling our toll-free number, which is provided during enrollment and listed on the membership materials and owe nothing further.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Shoppers Advantage. As such, Ms. [redacted]’s membership was canceled on July 2, 2014, and refunds totaling $760.62 will be issued to her credit card account as full reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I received and offer from Great Fun for a $50 rebate on my last [redacted] purchase. So I called and All sounded OK. I was told I would have membership materials in 5 days time. It has now been 2 weeks and I can't even get a customer service agent on the phone. Tried E-mailing them via their customer service e-mail address. Still nothing. I want to cancel this before it starts billing me but can't get through to a single person and I have no account numbers or membership yet. All I want is to be able to cancel before this gets billed to my debit card. The longer it goes with no communication the more of a scam I think this is. Just to speak to a human would be great but I've called several times..waited upwards of 45 minutes on hold only to be disconnected or told by and automatic message that I should call back. I just want to cancel this membership.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I just want to be able to cancel my membership which I was told I could do at anytime and also that I could cancel it before I am billed .

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Great Fun membership, a service provided by Trilegiant Corporation.

Please be assured that we make every effort to comply with a member’s request to cancel their membership in Great Fun for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and he/she will owe nothing further.

We regret that Ms. [redacted]’s initial requests to cancel her Great Fun membership were not effectively processed. Ms. [redacted] can be assured that her membership was canceled on January 21st, 2014, and she will not be charged a monthly fee for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: Called three times to request 40$ credit on hotel stay as promised when I signed up. Called twice to cancel membership. Not cancelled still charging

Signed up for services to get a hotel credit since I booked through them July 2014. Credit never received after requesting 3 times. Called two times to cancel membership and stated my complaint clearly regarding this matter and poor customer service. My account has not been cancelled and I am still being charged for membership after two explicit conversations with customer service asking to cancel my membership. Still receiving "welcome" letters for my membership and credit card billing statement shows I am still being charged.Desired Settlement: I am asking for my 40$ credit to my credit card AND all monthly charges refunded to my credit card they are charging. I will cancel my card and get a new one if they do no cease and desist. They are liars and do not address customer concerns, requests or complaints.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Travelers Advantage membership, a service provided by Trilegiant Corporation. After researching her concerns, we found that Ms. [redacted] was enrolled in our Travelers Advantage service on July 16, 2014, after being transferred to one of our representatives by [redacted]. The offer for joining Travelers Advantage was $40 in rebates for hotel reservations. In order to avail herself of the promotional offer, Ms. [redacted] was required to return the rebate forms that were included in her membership kit or sent to the e-mail provided during the enrollment process along with her corresponding hotel receipts. Upon receipt of the completed rebate forms and receipts, Ms. [redacted]’s rebate checks would have been delivered within 6-8 weeks. In order to uphold our high level of customer satisfaction, Ms. [redacted] may either e-mail [redacted]) or fax (###-###-####) her receipts to my attention, and I will have her rebates processed by our Claims department. Please be assured that we make every effort to ensure that a member is satisfied with their membership in Travelers Advantage. As such, Ms. [redacted]’s membership was canceled on October 17, 2014, and refunds totaling $34.98 have been issued to her credit card account as full reimbursement of the fees that she was charged for the service. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, [redacted]

Review: This company also goes by the name Great Fun. I found out about it in June of 2012 online while making a car rental reservation with [redacted].After making the reservation I was directed to the Great Fun site which stated I would receive $10.00 cash back on my rental once I submitted my receipt. Their customer service department emailed a form for me to complete and I mailed it along with the receipt in July 2012 for my July car rental. On 9/17/12 I contacted Great Fun customer service dept and was told that check #XXXXXX was processed on 8/8/12. I have spoken to several people on many occassions and was told the check was mailed and a stop payment would be made and a check was reissued on 10/18/12.To this date 3/19/13 I still have not received anything and believe I am being given the run-around.

Product_Or_Service: Car Rental Rebate

Desired Settlement: DesiredSettlementID: Refund

Send my refund immediately and stop playing these games or I will take Legal Action

Business

Response:

Business Response /* (1000, 5, 2013/03/29) */

Thank you for your correspondence regarding [redacted] John [redacted]'s concerns with Great Fun, a service provided by Trilegiant Corporation.

In order to avail himself of our promotional offer, Mr. [redacted] was required to return the rebate form that was sent to the e-mail address that he provided, along with the receipt from his [redacted]. Upon receipt of these items, the $10 rebate check would be delivered within 4-6 weeks.

As directed, Mr. [redacted] did return his receipt and rebate form, and we show that a $10 check was mailed to him in August of 2012. Our records indicate that Mr. [redacted] notified us that he had not received the check, so an investigation was done to verify if the check was still outstanding. After confirming that this check had not been cashed or deposited, we requested for a new check be sent to Mr. [redacted]. The second check (#XXXXXX) was issued on December 12th, 2012, but a search of our records has verified that this check is also still outstanding.

We regret that Mr. [redacted] has not received his rebate check in a timely manner. In order to uphold our high level of customer satisfaction, we have requested for another check to be processed and issued to Mr. [redacted]. He should receive this check within the next two to four weeks.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: In November 2015 I signed up for great fun rebates after purchasing a plane ticket through [redacted] airlines. After booking my [redacted] flight the web page said that I could get a $50 rebate for my plane ticket purchase if I signed up for this rebate program. I was charged $16.99 a month. I did not use the plan so I cancelled it January 18, 2016. On February 8th I was charged an additional $16.99 even though I had canceled the plan through the company. I had been issued a refund on January 19th so was surprised to see a charge on February 8th 2016. this company and engages and false advertising. I never received the rebate from my plane ticket purchase. When I called the company to cancel the plan I asked about my rebate. They said it was mailed but the rebate check never came. All I received was a form asking for my email address and credit card number. I did not fill this out and return it because they charged me after I had cancelled the plan and figured this was a scam.Desired Settlement: I've called my credit card company to have the February 8th 2016 charge removed. I hope that the Revdex.com can stop this company from its false advertising. Its rebate program is unfair and misleading. I never received the rebate for my plane ticket purchase.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her [redacted], a service provided by [redacted]

By way of background, [redacted] is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that [redacted]i was enrolled in both our [redacted] services on November 30, 2015, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, [redacted] was presented with the option to enroll in both [redacted], which our records indicate she accepted. The offer for joining [redacted] was a $50.00 rebate for a purchase from [redacted] Airlines. The offer related to [redacted] was $20.00 in gas purchase rebates. According to the terms of the agreements for [redacted], if [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees. A separate phone number to call to cancel each service was provided during the enrollment process.

In order to avail herself of our promotional offers, [redacted] was required to return the rebate forms that were included in her membership kits or sent to the e-mail provided during the enrollment process, along with her corresponding receipts of purchase. Upon receipt of the completed rebate forms and receipts, [redacted]’s rebate checks would have been delivered within 4-6 weeks.

We regret to hear that [redacted] did not receive her rebate forms in a timely manner. In order to uphold our high level of customer satisfaction, [redacted] may either e-mail ([email protected]) or fax (###-###-####) her [redacted] Airlines receipt to my attention, and I will have her rebate processed by our Claims department.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted]. As such, [redacted] membership was canceled on January 18, 2016, and a refund of $16.99 was issued to her credit card account. [redacted]’s [redacted] membership was canceled on February 16, 2016, and additional refunds totaling $34.98 will be issued to her account as full reimbursement of the fees that she was charged for this service.

We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Jason A[redacted]

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: In July of 2014 my wife signed up for a service called "great fun" which allegedly provided a $100 rebate for a car rental. She gave them our credit card number over an internet form and they processed it for $1. In exchange we were supposed to receive a receipt whiche we could then use to claim our rebate. The receipt never came. We called the company to complain and to close our account. After being accosted by the sales rep on the line to continue the service , we firmly demanded the account be immediately closed. The rep ensured us the account was closed. We took their word for it. Big mistake. 30 days later the bills started to hit our credit card. We didnt notice the first one; but then saw the mysterious charge on our September statement.Desired Settlement: We want all of the funds stolen from us returned including the Aug 8 transaction for $16.99, the Sept 8 transaction for $16.99, and the June 27 transaction of $1.00. We also want the $100 rebate guaranteed to us, and we hope that further legal action be taken against this unscrupulous company.

Business

Response:

Thank you for [redacted] correspondence regarding his concerns with [redacted] Great Fun membership, a service provided by Trilegiant Corporation.

By way of background, Great Fun is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on June 25, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate she accepted. The offer for joining Great Fun was $100 worth or rebates for car rental reservations. The offer related to Shoppers Advantage was $20 in gas purchase rebates. According to the terms of the agreements for Great Fun and Shoppers Advantage, if Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.

Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that Ms. [redacted] provided her date of birth to the representative confirming her authorization to enroll in both of the services.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Ms. [redacted] Great Fun membership was canceled on July 22, 2014, and she was not charged a monthly fee. Ms. [redacted] Shoppers Advantage membership was canceled on October 6, 2014, and a refund of $34.98 will be issued to her credit card account as full reimbursement of the fees that she was charged for the service.

In order to avail herself of our promotional offers, Ms. [redacted] was required to return the rebate forms that were included in her membership kit or sent to the e-mail provided during the enrollment process along with her corresponding receipts of purchase. Upon receipt of the completed rebate forms and receipts, Ms. [redacted] rebate checks would have been delivered within 6-8 weeks.

We regret that Ms. [redacted] did not receive her rebate forms in a timely manner. In order to uphold our high level of customer satisfaction, Ms. [redacted] may either e-mail ([redacted]) or fax (###-###-####) her car rental and gas purchase receipts to my attention, and I will have her rebates processed by our Claims department.

We apologize for any inconvenience that Mr. and Ms. [redacted] may have experienced and hope that this matter has been resolved to their satisfaction.

Sincerely,

Customer Relations

Review: I cancelled the membership on 12/13/13 via email. In january I was not charged, but February this company is charging me $16.99. I have tried to contact them but I can not get an answer via phone and the email repsonds is automated.I am a disabled Marine Corps veteran who can not afford giving this money away. Thanks for your helpDesired Settlement: I want a refund and all corrospondence from them to stop

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Great Fun membership, a service provided by Trilegiant Corporation.

By way of background, Great Fun is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Mr. [redacted] enrolled in both our Great Fun and Shoppers Advantage services on December 11th, 2013, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate he accepted. According to the terms of the agreements for the services, if Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.

Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the membership. Our records indicate that Mr. [redacted] provided his date of birth to the representative confirming his authorization to enroll in both of the services.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Mr. [redacted]’s Great Fun membership was canceled on February 11th, 2013, and a refund of $16.99 has been issued to his credit or debit card account as reimbursement of the monthly membership fee that he was charged. Mr. [redacted]’s Shoppers Advantage membership was canceled on December 20th, 2013, and he was not charged a monthly membership fee for the service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I got a postcard saying, I am eligible to receive $100.00 in gift savings good at [redacted] Call for free details.My daughter and myself called them on speaker phone.They Then said they just needed $1.00 for Something. Then just $1.95 for something else.I gave them my [redacted] card #. Then they said They WOULD NOT take ANYTHING ELSE. NOT ONE PENNY MORE. THEN, they started saying I would receive OFFERS each month for different things, and I could Cancel if I didnt want anything. So I told him I didnt want any of it! Cancel all of it. He disconnected our call.My daughter called right back and told the man that answered the phone..what just happened.I think it was THE SAME VOICE.([redacted]) he Said.She asked him if he would Make Sure they Canceled Everything He could call us back the next day and we could discuss it again.Since the first man just hung up. He assured us that it was all canceled.He Never called me the next day. Now my [redacted] Card has no money on it.I had $80. AT LEAST in my account.Now I received a letter from a place called [redacted] Membership Support [redacted] Thanking me for my order.With Membership Materials Enclosed. Stateing they will deduct money from my [redacted] every month unless I cancel.I did Not Join this place! And all my money is Gone! I tried to donate money to a [redacted] $40. it was Declined. I had tried to order something before that for $67. it was Declined for lack of funds. I tried to donate even $35. it was also declined. I only spent $12. at [redacted]. From $105.00 thats All I Spent. so that left $93.41 Thats why I told you I had AT LEAST $80. and Its GONE! These are the ONLY PEOPLE that could have taken it. This fake Advertising for $100. in gift savings. for [redacted] or [redacted].THAT I CANCELED WHILE WE WERE ON THE PHONE. I TOLD THEM NO! I DO NOT WANT IT! I CHANGED MY MIND! Because they kept adding another $1.00 charge or $1.95 so I DIDNT WANT ANYTHING FROM THEM! But They Stoled Most of, If not ALL MY MONEY. off my [redacted] CARD.

Product_Or_Service: maybe, gift card for [redacted] or [redacted].

Order_Number: none. didnt order.

Account_Number: claim #[redacted]Desired Settlement: DesiredSettlementID: Refund

I WOULD LIKE FOR MY MONEY TO BE PUT BACK ON MY ( pre paid) [redacted] Card. They took about $80. or a little more. Everytime I try to spend ANY OF IT..IT IS DENIED for lack of funds. and I had $93.41 in my account. I pray that You can help me. They werent supposed to even take $1.00 from me. I DID NOT WANT ANY OF THEIR OFFERS. I BELIEVE ITS ALL A SCAM. TO CLEAN OUT PEOPLES ACCOUNTS! But they Didnt know it was a pre-paid [redacted] account. They thought they could TAKE MY MONEY C

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with [redacted] a service provided by [redacted] Corporation.

By way of background, [redacted] is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that [redacted] was enrolled in [redacted] on July 2, 2014. On that date, she was asked if she would like to learn about a special offer for a $25 [redacted] gift card when trying the service for a trial period. [redacted] provided her first and last name, address, and billing information in order to accept the offer in the service.

During the enrollment, [redacted] was provided with the terms of the membership in [redacted]. Great care is taken to ensure that the consumer authorizes enrollment in the program. Unless the consumer affirmatively elected to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period. Trial members may cancel at anytime within the trial period by simply calling the toll-free number which is provided during enrollment and listed on the membership materials and owe nothing further.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted]. As such, [redacted]’s membership was canceled on July 30, 2014, and a refund of the $1.00 trial fee will be issued to her credit or debit card account. This is the only fee that [redacted] was charged for her [redacted] membership.

We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

They stoled my money from my pre paid [redacted] card.They were NOT supposed to take ANY MONEY AT ALL.On top of that, They never even Sent me Anything! I told them No! I was not interested in a $100. worth of gifts..when they started saying for only $1.95 .Then kept adding more to that..like only $2.95 More.Then they would mail me things every couple of weeks for More money. but I could cancel if I didnt want it. I said NO! forget the whole thing..CANCEL MY [redacted] # even for the 1st. $1.95. ThEYSAId it WAS CANCELED! and Took at least $60. all my money is Gone now. please help?

Sincerely,

Business

Response:

Thank you for your correspondence regarding [redacted] additional concerns with [redacted], a service provided by [redacted] Corporation.

Our records indicate that [redacted] was enrolled in [redacted] on July 2, 2014. On that date, she was asked if she would like to learn about a special offer for a $25 [redacted] gift card when trying the service for a trial period. [redacted] provided her first and last name, address, and billing information in order to accept the offer in the service.

During the enrollment, [redacted] was provided with the terms of the membership in [redacted]. Great care is taken to ensure that the consumer authorizes enrollment in the program. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period. Trial members may cancel at anytime within the trial period by simply calling the toll-free number which is provided during enrollment and listed on the membership materials and owe nothing further.

[redacted]’s [redacted] membership was canceled on July 30, 2014, during her trial period, and a refund of the $1.00 trial fee was issued to the account that was charged. Our records indicate that this is the only fee that [redacted] was billed for the [redacted] service. [redacted] Corporation and [redacted] would not be associated with the other charges that [redacted] references in her complaint.

We again apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: The company has signed me up with out my knowledge and has been charging and renewing the subscription without any of my concent.They have been doing this since 2008 and said that they got it from my bank [redacted] without any written or signed consent from me. Please have this publish to inform other consumer that have been illegaly charge too. Thank you.

Product_Or_Service: online discount programDesired Settlement: DesiredSettlementID: Refund

I feel like I was taken advantage off and deserve a full refund of the amount that they have illegaly charging me for the last seven years. I would greatly appreaciate if this will be publish so people will be aware of this sm. Thank you.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns. By way of background, Trilegiant Corporation is an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. After an initial investigation of our databases, we could not locate a membership for [redacted] with the information provided in her complaint. In order to complete a more thorough search, a service name, service account number (if known), any other related information (previous addresses, other names) or a copy of Ms. [redacted] statement reflecting one of our charges is requested. Ms. [redacted] may either e-mail ([redacted]) or fax ([redacted]) the information to my attention for review and further investigation. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter will be resolved to her satisfaction. Sincerely, [redacted]Customer Relations

Consumer

Response:

It could be under my maiden name [redacted], but again I don't have anything from them that I signed up for this and they would just automatically renew the subscription without my knowledge. I have no history that I have used there product since I wasn't aware of it.

Review: [redacted]

I am rejecting this response because:

Sincerely,

Business

Response:

Thank you for Ms. [redacted] additional correspondence. Using this information, we were able to locate a membership for Ms. [redacted] in our [redacted] program. Our records indicate that Ms. [redacted] was enrolled in the [redacted] service after receiving a solicitation which was mailed to select [redacted] customers. A consumer who received the solicitation was invited to cash a check for $9.25 to activate their membership. If the check was cashed, the consumer would have received the membership free for a trial period. Trial members could cancel at anytime within the trial period by simply calling a toll-free number, which was listed on the membership materials and owe nothing. Otherwise, their membership continued and the semi-annual membership fee was charged to their credit card. The solicitation piece fully disclosed the terms of the offer. The front and back of the check stated that cashing the check activated the [redacted] membership. Furthermore, the letter that enclosed the check also stated, on the front and the back, that cashing or depositing the check automatically enrolled the consumer in the service. Our records indicate that Ms. [redacted] was enrolled in [redacted] on January 28, 2008, after she cashed the check for $9.25. We are mailing Ms. [redacted] a copy of the check for her review. Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted]. As such, Ms. [redacted] membership was canceled on May 18, 2015, and a refund of $45.76 was issued to her credit card account. An additional refund of $934.10 is being issued to her account as full reimbursement of the fees that she was charged for the service. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved her satisfaction. Sincerely, [redacted]Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I recently discovered that I have been billed and auto-debited from my checking - every three months $30 and some cents from ([redacted]) it stands for [redacted] (Insurance). This is through my credit union - [redacted]. Apparently the company is Affinion Benefits Group out of Nashville TN. Without my knowledge I have been billed $120.00 per year since 2007. When I inquired about this they said I signed up for basic coverage for $1000 for free and that with my signature I then authorized them to take out $120 each year for $100,000 coverage. They said I even had a beneficiary signed up. I asked them if I wrote my bank account in and they said they already had it. I never gave this to them. on 9/30/2013, I called and asked them to stop this and to reimburse me for what they have been taking out for the last 6.5 years. They said they would send me a refund form. [redacted] said I could pay $20 to have them stop this debit but that the company would just come in in another way and take the money.I have researched this on [redacted] and the [redacted]. This scam is real and Affinion goes after credit card companies. Under the Gramm-Leach Bliley Act of 1999, companies can't store accounts on file for more than 90 days. Credit Unions have a "fake"account number that they use to facilitate the transaction from Affinion. I never authorized this and I want my almost $800 back. Please help me.Desired Settlement: Full refund of $120 per the years from 2007 until present, the debit stopped and them to never contact me again.

Business

Response:

October 10, 2013

VIA ONLINE SUBMISSION

Revdex.com

RE: Revdex.com Complaint ID#[redacted]

Dear Madam or Sir:

This is in response to the above referenced complaint filed with your office. Affinion Benefits Group, LLC is the third party adminstrator for the insurance carrier related to this matter; and in this capacity, we are responding.

As the nature of this complaint pertains to insurance, due to Privacy we are unable to provide specific details on this website. Please be assured a complete response addressing the complainant's concerns will be mailed directly to them within the next 7-10 business days. This timeframe allows the insurance carrier the opportuntity to review the complaint and response prior to release.

We appreciate your understanding in this matter.

Sincerely,

Affinion Benefits Group, LLC

Third Party Administrator

cc: Carrier

Review: When I signed up for the promotional first month of services offered with this it was stated to me that the first month would cost only $1 and I had 30 days to try it out and cancel before that 31st day. This is all well and good until I see on my credit card statement that I was in fact billed for $1 from both shoppersadvantage AND travelersadvantage which are both part of this company. Never was it stated I would have two $1 charges on my card! I contacted the company about this and have as of yet to get the issue even responded to. I do not do business with organizations that say one thing and then charge double even if it is only $1.Desired Settlement: I would like the company to refund $1 of the $2 that they charged to my card when I was only informed and agreed to the $1 charge. I would then like the company to un-enroll me from all their programs completely immediately.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Shoppers Advantage and Travelers Advantage memberships, services provided by Trilegiant Corporation.

By way of background, Shoppers Advantage and Travelers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Shoppers Advantage and Travelers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

After researching his concerns, we found that Mr. [redacted] was enrolled in both our Shoppers Advantage and Travelers Advantage services on October 31st, 2013, after being transferred to one of our representatives by [redacted]. At that time, Mr. [redacted] was asked if he would like to hear about a special offer when trying the services for trial periods. The offer for trying Shoppers Advantage was $40 worth of gas rebates. The offer related to Travelers Advantage was $60 in reservations rebates. Shoppers Advantage and Travelers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships during the enrollment process.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Travelers Advantage. As such, Mr. [redacted]’s Shoppers Advantage membership was canceled on November 12th, 2013. Mr. [redacted]’s Travelers Advantage membership was also canceled on November 12th, 2013, and a refund for $1.00 will be issued to his credit card account as reimbursement of the trial fee that he was charged for the service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I would however like to note that it was never mentioned that I was enrolling in two services that were both charging $1. It was mentioned we would get the 2 rebates that were mentioned in the companies response. I do realize it is a couple bucks but what I'm really disappointed in is that the company did not CLEARLY state that it was 2 different services. I do wonder if I would get charged for 2 normal monthly rates as well if I had let this go beyond the month-long trial period.

I will wait to see if the company quickly refunds the amount they stated in their response.

Thank you for your assistance in taking care of this matter.

Sincerely,

Review: Signed up for $50.00 refund for a hotel stay. Trial for 30 days. Cancelled membership. 8 months later Travel Advantage is still "stealing" $16.99/mo.

August 2014, signed up for Travel Advantage program to receive $50.00 refund on hotel reservation. Trial membership cancelled after 30 days. I received $50 refund, thank you, but to this day, after an email with cancellation #, several phone calls to my [redacted] Account for help in blocking the monthly charge, even a call with a confirmation # for cancellation directly from Trav.Advantage. 8 months later Trav.Advantage is still charging my account! This NEEDS to stop. Once more, my [redacted] account customer service is blocking them. WHAT MUST I DO TO STOP THIS SCAM OF STEALING MY MONEY FOR 8 MONTHS??? What a lesson learned- please don't let this company get away with this. All reviews I have read are negative. You sign up for ONE refund, get signed up automatically for other programs YOU DIDN'T ASK FOR? And then after all attempts to cancel the monthly charges, this company WILL NOT honor your request. STOP THEM! I am at poverty level and widowed. I certainly didn't intend for someone to rip me off of my very hard earned money. STOP THEM! PLEASE! They have taken $135.00 from me.Desired Settlement: I want my money back! I cancelled after 30 days like they told me I could. I have TWO , not just one, but TWO confirmation numbers for membership cancellation. Since I signed up, this company has taken $135.00 from me. I want that money back!

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her Travelers Advantage membership, a service provided by Trilegiant Corporation. By way of background, Travelers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Travelers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. After researching her concerns, we found that Ms. [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on August 27, 2014, after being transferred to one of our representatives by [redacted]. Travelers Advantage and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. If Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the monthly membership fees. The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees. Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage. As such, Ms. [redacted] Travelers Advantage membership was canceled on April 27, 2015, and refunds totaling $118.93 are being issued her credit or debit card account as full reimbursement of the fees that she was charged for the service. Ms. [redacted] Shoppers Advantage membership was previously canceled on October 20, 2014, and a refund of $16.99 was issued to her account at the time of cancellation. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, [redacted]Customer Relations

Review: The company offers deals and rebates, charges and never sends information. I was charged $1, promised to be sent information about the promotion, promised a rebate, and it was never sent. I canceled the account and was still promised a rebate, and it was never sent. They are luring people in taking money and not giving information on deals or rebates as promised.Desired Settlement: I want my $1 refunded back to my account do to no information was provided, and no rebate was provided. I also ask that they stop operating in **

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation.

Our records indicate that Mr. [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on February 23rd, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in Great Fun and Shoppers Advantage. The offer for joining Great Fun was $100 worth of rebates for purchases from [redacted]. The offer related to Shoppers Advantage was $20 in rebates for gas purchases.

We regret that Mr. [redacted] did not receive his rebate forms in a timely manner. In order to uphold our high level of customer satisfaction, Mr. [redacted] may either e-mail ([redacted]) or fax (###-###-####) me his receipts of purchase, and I will have his rebates processed by our Claims department.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Mr. [redacted]’s Great Fun and Shoppers Advantage memberships were both canceled on March 21st, 2014, and a refund of the $1.00 trial fees will be issued to his credit or debit card account.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: I was misinformed about the terms of membership. They continued to charge my account without my knowledge or approval for 6 months

I received a voucher upon buying a plane ticket for a one month free trial with [redacted]. The representative was incoherent and difficult to understand, and led me to believe that I would not be charged after the one month if I did not opt in to their service. They also signed me up for two separate memberships without my knowledge. When I reached out to the company to rectify the mistake, they claimed to have sent me an email specifying their terms and conditions of membership, stating that they would continue the membership unless I called in and cancelled. However, upon inspection, I received no such email and therefore had no way of knowing that they had changed the agreement. They also said that they would email me with my login information, so that I could cancel my membership via their online website [redacted], however, no such email has been sent. When I asked about cancelling my membership, they were unwilling to do so until I had inspected my online account. However, as stated previously, I have yet to receive any information about how to log in to my account, and all attempts to do so have proved vain.Desired Settlement: I want first and foremost to have my account with [redacted] cancelled along with the second service they signed me up for (without my approval), [redacted]. In addition, I want to be refunded the $220.87 that I have been fraudulently charged.

Business

Response:

Thank you for your correspondence regarding [redacted]s concerns with her [redacted] and [redacted] memberships, services provided by [redacted] Corporation.

By way of background, [redacted] and [redacted] are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our programs. An individual member may join [redacted] and [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

Our records indicate that [redacted] was enrolled in our [redacted] and [redacted] services on February 5, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, [redacted] was presented with the option to enroll in both [redacted] and [redacted], which our records indicate she accepted. According to the terms of the agreements for [redacted] and [redacted], if [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.

[redacted] and [redacted] go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that [redacted] provided her date of birth to the representative confirming her authorization to enroll in both of the services.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] and [redacted]. As such, [redacted]’s [redacted] membership was canceled on August 20, 2014, and a full refund of $85.95 is being issued to her credit or debit card account. [redacted]’s [redacted] membership was also canceled on August 20, 2014, and an additional refund totaling $102.94 will be issued to her account as full reimbursement of the fees that she was charged for this service.

We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I do expect to see the full refund they have promised in my bank account.

Sincerely,

Review: Affion Group, Inc has been taking money from my checking account without my permission, under the name TLG Great Fun, since Febuary 2013. Prior to that there was another company taking money out of my account under the name TLG Shopper. I would like to get all the money they have taken out of my account back. I called the company and told them to stop taking money from my account, because I never signed up for their services ( I dont even know what they do ) and never used any of thei services. They told me they dont give refunds. I would appreciate any help on this matter. Thank you.

Product_Or_Service: none

Order_Number: none

Account_Number: none

Desired Settlement: DesiredSettlementID: Refund

I would like the 19.99/month since Feb. 2013 refunded as well as everything from TLG shopper prior to Feb. 2013. I would also like to see this scam stopped.

Business

Response:

Business Response /* (1000, 5, 2013/07/03) */

Thank you for your correspondence regarding [redacted]'s concerns with Great Fun and Shoppers Advantage, services provided by Trilegiant Corporation.

By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in Great Fun and Shoppers Advantage. An individual member may join the services in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

Our records indicate that Mr. [redacted] was enrolled in both Great Fun and Shoppers Advantage on February 15th, 2012. On that date, he was asked if he would like to learn about a special offer when trying the services for trial periods. Mr. [redacted] provided his first and last name, address, and billing information in order to accept the offers in the services.

During the enrollments, Mr. [redacted] was provided with the terms of the memberships in Great Fun and Shoppers Advantage. Great care is taken to ensure that the consumer authorizes enrollment in the programs. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period. Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers, which are provided during enrollment and listed on the membership materials and owe nothing further.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Mr. [redacted]'s Great Fun membership was canceled on June 28th, 2013, and a full refund of $320.84 will be issued to his debit card account. Mr. [redacted]'s Shoppers Advantage membership was canceled on January 8th, 2013, and an additional refund of $220.50 will be issued to his account as full reimbursement of the fees that he was charged for the service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: Upon checking my current credit card statement I noticed numerous charges from a "[redacted]" with transaction numbers and either said [redacted]. A total of six unauthorized charges have been accumulated on my credit card statement. These unauthorized charges are fraudulent and I have never heard of [redacted], Trilegiant, Affinion, or the other 5,200 affinity partners in various industries. After noticing the charges I immediately tried to contact the partner company. On my credit card statement the date and posted date are listed as well as transaction number followed by [redacted] with either Buyer or Seller and their corresponding phone numbers listed as [redacted]-Buyer [redacted] and [redacted]-Seller [redacted]. When calling the numbers I received automated messages instructing me to call back during "normal business hours". The automated message stated that the hours are 7 days a week 8am-11pm however, the website has their hours posted as 7 days a week 8am-12am (at the time I was calling 11:32pm eastern time.) After extensive research on this company and their previous cases such as but not limited to hundreds and thousands of consumer complaints of unauthorized charges, [redacted], and Colluding with numerous online merchants in efforts to deceive consumers and charge for "membership" fees that consumers were never aware of, and their latest [redacted] in 2012 states Affinion allegedly paid reputable online retailers for consumer billing information (credit and debit card numbers through the "data pass" process) Considering this company has paid back billions of dollars in the past to over 17 states you would think more attention would be brought to this company to protect all consumers nationwide. This company may offer lawful services however given the fact that I have never heard of the company until after they have made six unauthorized charges being a total of $69.96 and also finding that if the company will refund the money you will have to wait 28 days for a refund when 99% of the time the consumer never receives the refund in the end. I sincerely appreciate the help of the Revdex.com for assistanting in this complaint.Desired Settlement: I would like to be fully refunded all money this company unlawfully charged to credit card in a timely manner of seven to ten business days. Thank you.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with his Shoppers Advantage and Buyers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Shoppers Advantage and Buyers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Shoppers Advantage and Buyers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges. After researching his concerns, we found that [redacted] was enrolled in both our Shoppers Advantage and Buyers Advantage services on October 18, 2014, after being transferred to one of our representatives by his credit card company. Buyers Advantage and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. If [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the monthly membership fees. The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees. Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Buyers Advantage. As such, [redacted] Shoppers Advantage and Buyers Advantage memberships were both canceled on February 12, 2015, and refunds totaling $69.96 will be issued to his credit card account as full reimbursement of the fees that he was charged for the services. We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely, [redacted]Customer Relations

Review: I was offered a 30 day trial For Great Fun Membership for 16.99 which I cancelled. Now Shoppers advantage says I had 2 memberships and only cancelled one.

I did not notice the monthly charges since I purchased sever items during the holiday season.

I feel this company does not disclose information and bundles their services with others and does not give you the information to cancel services.

If they gave you 2 $16.99 service , why did their mail info only tell you how to cancel one.

I asked for all charges to be refunded but they would only authorize one month.Desired Settlement: Refund of ALL monthly charges

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on August 25, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate she accepted. The offer for joining Great Fun was $40 in rebates for purchases from [redacted]. The offer related to Shoppers Advantage was $20 worth of rebates for gas purchases. According to the terms of the agreements for Great Fun and Shoppers Advantage, if Ms.[redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that Ms.[redacted] provided her date of birth to the representative confirming her authorization to enroll in both of the services. Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Ms. [redacted]’s Great Fun membership was canceled on September 20, 2014, and she was not charged a monthly fee. Ms. [redacted]’s Shoppers Advantage membership was canceled on January 12, 2015, and a refund of $68.96 will be issued to her credit card account as full reimbursement of the fees that she was charged for the service. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely,

Review: In December 2012, I purchased tickets for the Christmas Spectacular. During the transaction, I was asked if I wanted a free one-month trial period for Great Fun/Shoppersadvantage. I said no, and then the clerk said that I could get a $25 rebate on my ticket purchase and three $5 refunds on future gas purchases. I accepted for the rebates. Before the month was up, I canceled the membership. However, I didn't know that the Great Fun and shoppersadvantage memberships were separate. Thus, I only canceled the Great Fun membership. The membership numbers were two digits off and they NEVER said these were separate entities. I was charged for four months before I realized it was not canceled. I called and canceled the membership last week, but they would not refund any of the membership fees.

Product_Or_Service: Membership

Account_Number: [redacted]

Desired Settlement: DesiredSettlementID: Refund

A full refund of $39.96 for four months membership.

Business

Response:

Business Response /* (1000, 5, 2013/05/02) */

Thank you for your correspondence regarding [redacted]'s concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation.

By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in Great Fun and Shoppers Advantage. An individual member may join the services in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the names of the services to identify the charges.

Our records indicate that Ms. [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on November 4th, 2012, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate she accepted. According to the terms of the agreements for Great Fun and Shoppers Advantage, if Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.

Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that Ms. [redacted] provided her date of birth to the representative confirming her authorization to enroll in the services.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Ms. [redacted]'s Great Fun membership was canceled on November 30th, 2012, during the trial period, and she was not charged a monthly fee. Ms. [redacted]'s Shoppers Advantage membership was canceled on April 23rd, 2013, and a refund of $50.95 will be issued to her credit or debit card account as full reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: They charged my bank account twice for $16.99 and I cannot reach them by phone. Held for 1 hour one time and 20 min. the next and they say a "5 minute wait". No one ever answers. I never agreed to monthly payments.Desired Settlement: I want a refund of $33.98 and discontinue association.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Shoppers Advantage and Great Fun membership, services provided by Trilegiant Corporation.

By way of background, Shoppers Advantage and Great Fun are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Shoppers Advantage and Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

Our records indicate that Ms. [redacted] was enrolled in both our Shoppers Advantage and Great Fun services on October 9th, 2013, after making a purchase from [redacted]. and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in Shoppers Advantage and Great Fun, which our records indicate she accepted. According to the terms of the agreements for Shoppers Advantage and Great Fun, if Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.

Shoppers Advantage and Great Fun go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that Ms. [redacted] provided her date of birth to the representative confirming her authorization to enroll in the services.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Great Fun. As such, Ms. [redacted]’s Shoppers Advantage membership was canceled on January 7th, 2014, and a full refund of $34.98 will be issued to her debit card account. Ms. [redacted]’s Great Fun membership was also canceled on January 7th, 2014, and an additional refund of $17.99 will be issued to her account as full reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: I have two orders in the Everyday Privileges Gold Program: order reference #[redacted] and #[redacted]. None of those orders were delivered to me.

I have two orders in the Everyday Privileges Gold Program: order reference #[redacted] and #[redacted]. For #[redacted], I did not receive it even if the UPS status showed it was delivered to me. For #[redacted], UPS did not deliver it to me and the UPS status showed exceptions. I have called CSR one month ago, but currently I still did not hear any updates from you. I request a FULL refund of those two orders to my original payment. DO NOT send me the order again; instead, REFUND me, please. And, please contact me as soon as possible; otherwise, I will take actions as I can.Desired Settlement: I request a FULL refund of those two orders to my original payment. DO NOT re-send me the order again; instead, REFUND me, please. And, please contact me as soon as possible; otherwise, I will take actions as I can.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Everyday Privileges Gold membership, a service provided by Trilegiant Corporation. Let me assure you that Mr. [redacted]’s complaint has been treated seriously.

We appreciate Mr. [redacted] taking the time to express his concerns. Feedback such as his provides us the opportunity to re-examine our procedures, make changes where necessary and continually strive for increased customer satisfaction.

We are currently researching the usage history of the gift cards that were sent to Mr. [redacted] under the order numbers that he references in his complaint. Any of the gift cards that have not been used will be deactivated, and Mr. [redacted] will receive a refund for the unused gift cards. Mr. [redacted] may also contact me at ###-###-#### with any questions that he may have regarding the usage history of the gift cards that were sent to him.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter will be resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

Review: [redacted]

I am rejecting this response because: It is not very clear abou the solutions.