Affinion Group, Inc.

Review: I have two orders in the Everyday Privileges Gold Program: order reference #[redacted] and #[redacted]. None of those orders were delivered to me.

I have two orders in the Everyday Privileges Gold Program: order reference #[redacted] and #[redacted]. For #[redacted], I did not receive it even if the UPS status showed it was delivered to me. For #[redacted], UPS did not deliver it to me and the UPS status showed exceptions. I have called CSR one month ago, but currently I still did not hear any updates from you. I request a FULL refund of those two orders to my original payment. DO NOT send me the order again; instead, REFUND me, please. And, please contact me as soon as possible; otherwise, I will take actions as I can.Desired Settlement: I request a FULL refund of those two orders to my original payment. DO NOT re-send me the order again; instead, REFUND me, please. And, please contact me as soon as possible; otherwise, I will take actions as I can.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Everyday Privileges Gold membership, a service provided by Trilegiant Corporation. Let me assure you that Mr. [redacted]’s complaint has been treated seriously.

We appreciate Mr. [redacted] taking the time to express his concerns. Feedback such as his provides us the opportunity to re-examine our procedures, make changes where necessary and continually strive for increased customer satisfaction.

We are currently researching the usage history of the gift cards that were sent to Mr. [redacted] under the order numbers that he references in his complaint. Any of the gift cards that have not been used will be deactivated, and Mr. [redacted] will receive a refund for the unused gift cards. Mr. [redacted] may also contact me at ###-###-#### with any questions that he may have regarding the usage history of the gift cards that were sent to him.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter will be resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

Review: [redacted]

I am rejecting this response because: It is not very clear abou the solutions.

Review: Shoppers Advantage sales person said she was going to deduct $1.00 from my checking account and come to find out she deducted another $1.00 for a Great Fun account. Shopper Advantage was suppose to give me a $40.00 gift certificate for [redacted]. I have not seen a $40.00 gift certificate. I received my bank statement and found out they have Shopper Advantage has pulled not $1.00 but another $1.00 from my account. This company needs to be investigated.

Product_Or_Service: 07/02/2013

Account_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Refund

Refund by mail because I have closed my debit card. This company needs to be investigated.

Business

Response:

Business Response /* (1000, 5, 2013/07/25) */

Thank you for your correspondence regarding [redacted]'s concerns with her Shoppers Advantage and Great Fun memberships, services provided by Trilegiant Corporation.

By way of background, Shoppers Advantage and Great Fun are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in Shoppers Advantage and Great Fun. An individual member may join the services in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the times of the billings along with the names of the services to identify the charges.

Our records indicate that Ms. [redacted] was enrolled in both our Shoppers Advantage and Great Fun services on July 2nd, 2013, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in Shoppers Advantage and Great Fun, which our records indicate she accepted. The offer for trying Shoppers Advantage was $20 in gas rebates. The offer related to Great Fun was $40 in rebates for purchases from [redacted]. According to the terms of the agreements for Shoppers Advantage and Great Fun, if Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.

Shoppers Advantage and Great Fun go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that Ms. [redacted] provided her date of birth to the representative confirming her authorization to enroll in both of the services.

In order to avail herself of the promotional offers, Ms. [redacted] was required to return the rebate forms that were included in her membership kit or sent to the e-mail provided during the enrollment process along with her corresponding receipts. Upon receipt of the completed forms and receipts, the rebate checks would have been delivered within 4-6 weeks.

We regret that Ms. [redacted] did not receive her rebate forms in a timely manner. In order to uphold our high level of customer satisfaction, we have requested for the forms to be sent to Ms. [redacted] again. She should receive these items shortly.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Great Fun. As such, Ms. [redacted]'s Shoppers Advantage and Great Fun memberships were canceled on July 19th, 2013, and refunds are being issued to her debit card account for both of the $1.00 trial fees that she was charged.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: Never ordered or requested any package benefit directley or through any Financial institution see attached form that was send now by affinion group mean while thousands of customer area being charged for . please look for class action lawsuits

Desired Settlement: DesiredSettlementID: Refund

Refund all charges to all consumer including me ( good coandidate for class action law suite)

Business

Response:

Business Response /* (1000, 5, 2013/08/23) */

Thank you for your correspondence regarding [redacted]'s concerns. Affinion Benefits Group, LLC ("ABG") is the Plan Administrator for Savings and Protection programs offered to customers of participation financial institutions.

An individual member may join our services in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. A review of our records indicates that Mr. [redacted] was enrolled in a Savings membership program effective August 1st, 2006, through his participating financial institution, [redacted]. This program included various savings products and services such as purchase protection and expended warranty service, payment card protection, and document and personal property registration.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in our Savings programs. As such, Mr. [redacted]'s membership was canceled on June 28th, 2013, and a refund totaling $182.00 will be issued to Mr. [redacted]'s checking account.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Business Response /* (-10, 6, 2013/08/23) */

In our earlier response to Mr. [redacted]'s complaint, I indicated that a refund would be issued to Mr. [redacted]'s checking account. This refund will actually be issued in the form of a check. Mr. [redacted] should expect to receive his refund check within the next seven to ten business days.

We again apologize for any inconvenience that Mr. [redacted] may have experienced.

Sincerely,

Customer Relations

Review: I signed up with Great Fun on 7/30/13 I was told I can cancel at anytime before 10-14-13. In August & September I have called to cancel they accepted my cancelation and said I will receive a cancellation and $50 rebate. Today 9/26/13 I received 2 mailers from Great Fun; 1) was a Welcome to Great fun along with another member card 2) was a letter Congratulating me and they will now be taking out a $13.99 monthly fee from my credit card.I called customer service, they said they cannot help me that I am a member, then I spoke to the supervisor and told her I have called on 3 occasions I want to cancel and get my $50 rebate check. She said the only thing she can do is transfer my call to the "office of the President" I said that is not acceptable and you should simply correct the problem and send my check. She said the only way I can cancel is through the "office of the President"I left a voice mail and it says it will take 2 days to have my call returned.I believe this is a scam so they can charge my credit card on a membership I will never use.Desired Settlement: I have contacted my credit card company to block the charges.I would like to have the $50 rebate checkI would like to receive a confirmed cancellationThey need to put a process in place when a member wants to cancel it is cancelled.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Great Fun membership, a service provided by Trilegiant Corporation.

Our records indicate that Ms. [redacted] was enrolled in our Great Fun service on July 29th, 2013, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in Great Fun. The offer for enrolling in Great Fun was a $20 rebate on her [redacted] purchase, which our records indicate she accepted.

Please be assured that we make every effort to comply with a member’s request to cancel their membership in Great Fun for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and he/she will owe nothing further. Ms. [redacted] can be assured that her membership was canceled on September 26th, 2013, and a refund of $16.99 is being issued to her credit card account as reimbursement of the monthly fee that she was charged for the service.

According to our records, Ms. [redacted] contacted our company on September 5th, 2013. At that time, she was offered an additional $50 worth of rebates as an incentive to keep her membership active, which our records show she accepted. Because Ms. [redacted] has elected to cancel her membership, she will no longer be eligible to redeem these rebates. However, she is still entitled to receive the original $20 rebate that she was offered to enroll in the service. In order to uphold our high level of customer satisfaction, I will have the $20 rebate processed by our Claims department. Ms. [redacted] can expect to receive her rebate check within the next ten to fifteen business days.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: They charged my bank account twice for $16.99 and I cannot reach them by phone. Held for 1 hour one time and 20 min. the next and they say a "5 minute wait". No one ever answers. I never agreed to monthly payments.Desired Settlement: I want a refund of $33.98 and discontinue association.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Shoppers Advantage and Great Fun membership, services provided by Trilegiant Corporation.

By way of background, Shoppers Advantage and Great Fun are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Shoppers Advantage and Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

Our records indicate that Ms. [redacted] was enrolled in both our Shoppers Advantage and Great Fun services on October 9th, 2013, after making a purchase from [redacted]. and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in Shoppers Advantage and Great Fun, which our records indicate she accepted. According to the terms of the agreements for Shoppers Advantage and Great Fun, if Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.

Shoppers Advantage and Great Fun go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that Ms. [redacted] provided her date of birth to the representative confirming her authorization to enroll in the services.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Great Fun. As such, Ms. [redacted]’s Shoppers Advantage membership was canceled on January 7th, 2014, and a full refund of $34.98 will be issued to her debit card account. Ms. [redacted]’s Great Fun membership was also canceled on January 7th, 2014, and an additional refund of $17.99 will be issued to her account as full reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: On Friday, May 23, 2014 I found multiple charges on my bank account that I did not make. I called my bank to find out these companies names and information. I called the companies and I got a hold of two which were owned by same company (different programs as they referred to it). I was told my account was canceled and a refund would be issued. Well Tuesday morning my card was charged again. I had to call them again, no my call on Friday was apparently not in the system. Took me going through a supervisor to get my refund for the next charge and for my account to be canceled. Well I tried to locate this other company for the fourth charge on my account and it has to phone number or address link to it. I tried to call [redacted] and they were not able to locate a number on he processing information but they could get a name. So I started researching and have found the company online, and to my surprise multiple other complaints have been made about the company for the same problem. I would like to report this company for the scams and falsely charging people's cards. I am still trying to get my money back through [redacted] fraud department but am told it will take some time. And I have two kids that I'm responsible for and this money was over $100 in charges in about two weeks. This particular company was took $24.99 from me in May 1, 2014 and a fee $1.99 charges in between this. This is frustrating. Thank you for your help with this matter.Desired Settlement: I would like my information taken out of their systems since I read online they will share information with other companies. As well as I would like the $24.99 and $1.99 charges taken from me to be refunded to me. And I'm also hoping this company gets shut down before they do this to anymore people.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with Great Fun and Shoppers Advantage, services provided by Trilegiant Corporation.

By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

Our records indicate that Ms. [redacted] was enrolled in Great Fun and Shoppers Advantage on April 2, 2014. On that date, Ms. [redacted] was asked if she would like to learn about a special offer when trying the services for trial periods. The offer for trying Great Fun was $40 worth of [redacted] gift cards. The offer related to Shoppers Advantage was a $25 [redacted] gift check. Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offers in the services.

During the enrollments, Ms. [redacted] was provided with the terms of the memberships in Great Fun and Shoppers Advantage. Great care is taken to ensure that the consumer authorizes enrollment in the programs. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods. Trial members may cancel at anytime within the trial periods by simply calling our toll-free numbers, which are provided during enrollment and listed on the membership materials and owe nothing further.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Ms. [redacted]’s Great Fun membership was canceled on May 22, 2014, and the monthly fee of $19.99 is being refunded to her debit card account. Ms. [redacted]’s Shoppers Advantage membership was canceled on May 27, 2014, and an additional refund of $21.95 will be issued to her debit card account as reimbursement of the monthly fee that she was charged for this service. We will also issue refunds for the two $1.00 trial fees that Ms. [redacted] was charged for the programs.

In her complaint, Ms. [redacted] references charges to her account for $24.99 and $1.99. Trilegiant Corporation would not be associated with these transactions.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: I was offered a 30 day trial For Great Fun Membership for 16.99 which I cancelled. Now Shoppers advantage says I had 2 memberships and only cancelled one.

I did not notice the monthly charges since I purchased sever items during the holiday season.

I feel this company does not disclose information and bundles their services with others and does not give you the information to cancel services.

If they gave you 2 $16.99 service , why did their mail info only tell you how to cancel one.

I asked for all charges to be refunded but they would only authorize one month.Desired Settlement: Refund of ALL monthly charges

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on August 25, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate she accepted. The offer for joining Great Fun was $40 in rebates for purchases from [redacted]. The offer related to Shoppers Advantage was $20 worth of rebates for gas purchases. According to the terms of the agreements for Great Fun and Shoppers Advantage, if Ms.[redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that Ms.[redacted] provided her date of birth to the representative confirming her authorization to enroll in both of the services. Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Ms. [redacted]’s Great Fun membership was canceled on September 20, 2014, and she was not charged a monthly fee. Ms. [redacted]’s Shoppers Advantage membership was canceled on January 12, 2015, and a refund of $68.96 will be issued to her credit card account as full reimbursement of the fees that she was charged for the service. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely,

Review: A correspondence has been received from, "Everyday Privileges Gold" and we can not get any answers regarding services rendered. We have contacted this company by phone as of 02/07/15. We were instructed to follow-up with a letter stating for them to stop all services and to refund any fees collected to date per the Customer Service Representative via phone #[redacted]. I was instructed to mail the above mentioned information to: Support Services[redacted].Desired Settlement: Refund of all fees paid to date and all services terminated immediately. Requesting also to be removed from mailing list.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with Everyday Privileges Gold, a service provided by Trilegiant Corporation. By way of background, Everyday Privileges Gold is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Everyday Privileges Gold in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. Our records indicate that [redacted] was enrolled in Everyday Privileges Gold on May 5, 2012. On that date, she was asked if she would like to learn about a special offer for $60 in Visa gift cards when trying the service for a trial period. [redacted] provided her first and last name, address, and billing information in order to accept the offer in the service. During the enrollment, [redacted] was provided with the terms of the membership in Everyday Privileges Gold. Great care is taken to ensure that the consumer authorizes enrollment in the program. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period. Trial members may cancel at anytime within the trial period by simply calling the toll-free number which is provided during enrollment and listed on the membership materials and owe nothing further. Please be assured that we make every effort to ensure that a member is satisfied with their membership in Everyday Privileges Gold. As such, [redacted] membership was canceled on February 12, 2015, and a full refund of $639.68 will be issued to her credit or debit card account. We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, [redacted]Customer Relations

Review: Accepted trial subscription. Canceled before deadline by phone. Was told it was cancelled but am still receiving monthly charges even on my new exp date card. Can not reach them by phone (# changed)..Desired Settlement: 3 mo rebate. Removal from all lists.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her Shoppers Advantage membership, a service provided by Trilegiant Corporation. Please be assured that we make every effort to comply with a member’s request to cancel their membership in Shoppers Advantage for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and they will owe nothing further. Ms. [redacted] can be assured that her Shoppers Advantage membership was canceled on May 26, 2015, and a refund of $170.90 is being issued to her credit or debit card account as full reimbursement of the fees that she was charged for the service. We apologize for any inconvenience Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, [redacted]Customer Relations

Review: They fraudulently billed my debit card for a service I never applied for 3 times in the past 3 months at $19.99 a month. Stated my wife applied for a subscription, wife never did. They stole my personal and debit card information, my wife or I have never applied for any on-line subscription service ever.Desired Settlement: Money back or I start a second class action law suite, they already lost one back in 2006 for the same issue. Please state this to these [redacted]

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with [redacted] Great Fun membership, a service provided by Trilegiant Corporation. By way of background, Great Fun is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. Our records indicate that [redacted] enrolled in Great Fun on March 26, 2015. On that date, Ms. [redacted] was asked if she would like to learn about a special offer for a $40.00 Visa gift card when trying the service for a trial period. Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offer in the service. During the enrollment, Ms. [redacted] was provided with the terms of the membership in Great Fun. Great care is taken to ensure that the consumer authorizes enrollment in the program. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period. Trial members may cancel at anytime within the trial period by simply calling the toll-free number which is provided during enrollment and listed on the membership materials and owe nothing further. Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun. As such, Ms. [redacted] membership was canceled on July 15, 2015, and refunds totaling $60.97 are being issued to her debit card account as full reimbursement of the fees that she was charged for the service. We apologize for any inconvenience that Mr. and Ms. [redacted] may have experienced and hope that this matter has been resolved to their satisfaction. Sincerely, [redacted]Customer Relations

Consumer

Response:

Review: [redacted]I am rejecting this response because:

A. [redacted] died 2 years ago

B. I tried to call the number provided several times and was disconnected or did not receive an answer.

C. The one time I did reach them, the customer service rep was no help what so ever, flat out lied to me regarding the issues.

D. This should be an opt in process, not an opt out.

E. How many times does this company have to be sued and lose before they learn their lesson?Sincerely,[redacted]

Business

Response:

Thank you for your correspondence regarding [redacted] additional concerns. Our records do indicate that on March 26, 2015, we were provided with Tina [redacted] first and last name, address, and billing information to enroll in the Great Fun service. Please be assured that we make every effort to comply with a request to cancel a membership in Great Fun for any reason. We show that Mr. [redacted] contacted us on July 14, 2015 and requested cancellation of the membership, and a full refund totaling $60.97 has been issued to the debit card account that was charged. We again apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely, [redacted]Customer Relations

Review: In November, I booked a motel room with [redacted] Motel. I had to call to make the reservation, because their website was not working. While on the phone, the representative offered me a "special promotion" on a trial with Travelers Advantage. This trial was for $1 for the first 30 days. I agreed, and soon received membership information in the mail from Travelers Advantage. I immediately went online and cancelled my subscription to avoid paying monthly fees once the trial was over. I got a confirmation email about the cancellation of my membership. Three months later, I noticed a mysterious charge on my bank statement and began questioning the bank about this charge. Upon further investigation, I came to realize that this charge occurred 4 times!! I was charged $16.99 a month from 01/09/2013 to 04/09/2013 (yesterday). Still not sure what this charge was for, I Googled the description on my bank statement "TLG Shopper." The results of the search revealed many stories of unhappy "customers" and unauthorized charges. I called the phone number for this company, called Shoppers Advantage. The representative explained that I verbally agreed to their services while I was on the phone with [redacted] in November. I argued that I was aware of that "promotion", and immediately cancelled my membership. He said that I cancelled the Travelers Advantage subscription, but there was a separate one for Shoppers Advantage that I was not aware of. I never received anything in the mail from them. In fact, my only correspondence from them was an email that went straight into my junk mailbox, never to be seen. No one made it clear that there were TWO separate promotions that I was verbally agreeing to! I did the responsible thing by cancelling my membership right away, not knowing that there was a second secret service I was paying for. After reading about Shoppers Advantage online, and speaking to their representative, it is obvious that this is a very common mistake. Many people have been victim to this scam too.

Product_Or_Service: Shoppers Advantage

Account_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Refund

I would like a refund of $67.96 for the four months that I was charged $16.99 for a service that I did not authorize. I never used any services provided by Shoppers Advantage, and was not even made aware that I was subscribing to these services. I also want others to know about this scam, and not agree to any promotions over the phone, and pay close attention to their bank statements. I am glad I caught this unauthorized charge after only a few months. Others unknowingly paid for quite a while.

Business

Response:

Business Response /* (1000, 5, 2013/04/15) */

Thank you for your correspondence regarding [redacted]'s concerns with her Travelers Advantage and Shoppers Advantage memberships, services provided by Trilegiant Corporation.

By way of background, Travelers Advantage and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in Travelers Advantage and Shoppers Advantage. An individual member may join the services in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

After researching her concerns, we found that Ms. [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on November 24th, 2012, after being transferred to one of our representatives by [redacted]. Travelers Advantage and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. According to the terms of the agreements for Travelers Advantage and Shoppers Advantage, Ms. [redacted] would not be charged as a monthly member until the end of one-month trial periods. If Ms. [redacted] did not inform us that she wished to cancel these memberships at the end of the one-month trial periods, only then would she subsequently be charged the monthly membership fees. The terms of the agreements provide that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage. As such, Ms. [redacted]'s Travelers Advantage membership was canceled on December 22nd, 2012, and she was not charged a monthly fee for the service. Ms. [redacted]'s Shoppers Advantage membership was canceled on April 10th, 2013, and a refund of $68.96 will be issued to her debit card account as reimbursement of the monthly fees that she was charged for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: I received a letter claiming I signed up for a Service that will be charged to my account at $a month if I do not respond.I called the number listed on the form and am told there is min hold timeI signed on to the WEBSITE they list only to find a 3rd party form with too much information required to make it legitimate.Desired Settlement: I do not want or even know what this is forI do not want this to be charged to my account.I would require confirmation that AFFinion and there affiliates are not charging me anything.There are a lot of complaints on the internet about this companies "SLamming" practices
Business
Response:
Thank you for your correspondence regarding [redacted]’s concerns with his Priority membership, a service provided by Affinion Benefits Group, LLC (“ABG”)
By way of background, ABG is the Plan Administrator for savings and protection programs offered to customers of participating financial institutions nationwideOur records indicate that Mr[redacted] was enrolled in the Priority program effective October 12th, 1994, through his participating financial institution, [redacted]The Priority program provides various savings and health discount benefits including access to a hotel savings network, the RXTM Prescription Drug Program, and discounts on prescription eyeglasses and contacts at over 22,participating optical providers nationwideAlso included as a benefit of the service is group Accidental Death and Dismemberment Insurance
Please be assured that we make every effort to comply with a member’s request to cancel their membership in the Priority program for any reasonAccordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership, and they will owe nothing furtherMr[redacted] can be assured that his membership was canceled on December 2nd, 2013, and he will no longer be charged a monthly fee for the service
We apologize for any inconvenience that Mr[redacted] may have experienced and hope that this matter has been resolved to his satisfaction
Sincerely,
Customer Relations
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution has accomplished my goalThat was to stop the fees from being charged to my account
I do want to add however that practices like those of the Affinity Group are predatory and unsavorySince they claimed that the fee that they were charging to my checking account was sanctioned by [redacted] and that I signed up for their services was a total fraudAlso the fact that you could not contact them by any means that they provided them forced me to resort to your services was also predatoryThank you for assisting me in this matter

Review: TLG Trilegiant is a subsidary of Affinion Group has charged my debit card without authorization. I did not sign up for anything with them and don't even know what services they claim to offer. My charge so far is 16.99 which I want back and want them to stop charging me anything in the future.[redacted]My checking account[redacted] ($16.99)Desired Settlement: reimbursement of all unauthorized charges

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with [redacted]’s Great Fun membership, a service provided by Trilegiant Corporation.

By way of background, Great Fun is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on December 9th, 2013, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in Great Fun and Shoppers Advantage, which our records indicate he accepted. According to the terms of the agreements for Great Fun and Shoppers Advantage, if Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.

Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that Mr. [redacted] provided his date of birth to the representative confirming his authorization to enroll in the services.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Mr. [redacted]’s Great Fun membership was canceled on March 12th, 2014, and a full refund of $34.98 will be issued to the debit card account that was charged. Mr. [redacted]’s Shoppers Advantage membership was also canceled on March 12th, 2014, and an additional refund of $17.99 will be issued to the same account as full reimbursement of the fees that were charged for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: Great Fun is a scam. I have tried repeatedly to cancel this service and yet they keep deducting from my checking account. Each time I call, the salesman tells me no record of my previous cancellations have been noted in the system. Each time I call, I get the same sales pitch and each time, I make it aware that I want the "service" terminated. And yet, I keep getting deductions from my checking account for $16.99 bimonthly. I have called three times to cancel this service and each time the salesman tells me that I should think about it and not cancel, in which I make it very aware I want the service terminated. They obviously just keep the account active and keep billing me even though I had repeated calls telling them to cancel their so called "service" that they offer.Desired Settlement: I have not ever used the service because I never wanted it and I don't recall ever signing up for the service. I just keep calling in to cancel the account since March and they keep billing me for an unwanted "service." I want a refund for the funds they have fraudulently taken from my account. I can firmly believe that I am not the only person this has happened to. This company should be sued and a police investigation should be made. They are obviously ripping people off.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Great Fun membership, a service provided by Trilegiant Corporation.

By way of background, Great Fun is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Mr. [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on November 19th, 2013, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate he accepted. According to the terms of the agreements for the services, if Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.

Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that Mr. [redacted] provided his date of birth to the representative confirming his authorization to enroll in the services.

[redacted] be assured that we make every effort to comply with a member’s request to cancel their memberships in Great Fun and Shoppers Advantage for any reason. As such, Mr. [redacted]’s Great Fun membership was canceled on May 15th, 2014, and a full refund of $85.95 will be issued to his debit card account. Mr. [redacted]’s Shoppers Advantage membership was canceled on April 3rd, 2014, and an additional refund of $68.96 will be issued to his account as full reimbursement of the fees that he was charged.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I looked at my bank statement and noticed a company had been taking 16.99 for the last two months. I contacted my bank and they said that it had been happening since 2011 each month on the 5th. They stated because it had been so long that they cant refund me my money because I must be lying because I hadnt noticed to long, they advised me to call the number on the transaction. The transaction info was [redacted]. I called the number on 7/14/14 at 12:21pm and talked to [redacted]. He says I was talking to [redacted] I told him the situation above he said I authorized the payment on [redacted] when paying for something and got a $20 rebate (I not sure if it is true, but I dont remember this happening). I told him to cancel it, and the tried to convince me to keep it he says it was a really good warranty I eventually got him to say he would cancel it. I went online and read that this has been happening to millions of people on sites like [redacted] and pedia pet.Desired Settlement: A refund would be nice if possible they have taken $509 from me so far, but what I really want is for these people to be stopped they have been doing this to millions of people but yet are still in business how is this possible?

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with his [redacted] membership, a service provided by [redacted] Corporation.

By way of background, [redacted] is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

After researching his concerns, we found that [redacted] was enrolled in our [redacted] service on August 22, 2011, after being transferred to one of our representatives by [redacted] goes to great lengths in order to ensure that an authorized person agrees to the membership. If [redacted] did not inform us that he wished to cancel his membership at the end of the trial period, he was charged the monthly membership fee. The terms of the agreement provided that, in order to ensure uninterrupted service, the membership would be renewed each month at the then current membership fee.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted]. As such, [redacted]’s membership was canceled on July 14, 2014, and a refund of $578.66 is being issued to his debit card account as full reimbursement of the fees that he was charged for the service.

We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Review: I am receiving mail from a [redacted] Membership which I have never heard of nor signed up for and they now say I am a member and have issued me a membership number. I am afraid they are going to charge me for this membership which I have never asked for. I have been trying to call the customer service but each time I call there is no answer or the call just never goes through. I want to cancel this membership but there is no way that I am aware of to cancel it. I am afraid to e-mail to them for fear of them getting info from me that will cause a problem. I have seen other people have complained about this group for the same reason. I have no idea how they got my information. What can I do?Desired Settlement: I just want this cancelled and not be responsible for any payments or charges they may say I owe.

Review: In September 2013, I signed up to a "Hospital Accident Insurance Coverage" plan sponsored by my bank, [redacted], and underwritten by [redacted] (a member insurer of the [redacted] of Insurance Companies). The plan is administered by a third company, Affinion Group. Around the time when I signed up to the plan, I spoke to an Affinion customer service agent and asked whether the coverage would apply to hospitalization overseas in the case of accidents. I was told that it would. Earlier this year, when I received an updated "Description of Coverage" in the mail, I was reading through the terms and noticed that I couldn't find any reference to whether the plan does in fact cover me overseas. I called the Affinion Benefits Group in June 2014 to point this out. A customer service representative named "[redacted]" repeated the verbal assertion that the coverage applies to overseas hospitalizations, but she could not provide me any written guarantee and advised me to mail a letter to her office if I wanted to follow up (because there was no way for me to send an email). I mailed a letter that month. In July, I received a mailed reply that took the form of an automated message - saying "We are unable to process your request due to the following: Please refer to your Certificate of Insurance". I was bothered by this, because I already had checked the certificate and the Affinion letter completely ignored the issue that I was raising. I called Affinion again in August to complain about the letter and repeat my request for written proof that the plan covers me overseas. When I asked a supervisor named [redacted] how she knows that coverage applies overseas, she told me that it is written into her "scripting" for customers. I told her that such "scripting" is not good enough and I need proof in writing. She said she would raise the issue with the insurance carrier and acknowledged that I had opened a "can of worms" - to use her words. But when I called her again this week to ask for an update, she said there has been no word from the carrier. Basically, this means Affinion Benefits Group is making unsubstantiated claims to customers and prospective customers about the terms of an insurance plan that it administers.Desired Settlement: I would like Affinion to immediately stop making baseless claims over the phone, unless they can prove their claims in writing. I also would like to receive an apology from Affinion for failing to address my concerns in a timely and sufficient manner. Unless Affinion changes its "scripting" and sends me an apology soon, I will cancel my plan and tell other people to stay away from Affinion.

Business

Response:

A response to this complaint was sent directly to the consumer on 10-24-14 via [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: Hi, I had submitted two (2) airline rebate claims in the amount of Fifty ($50 each) when I first signed up to the program back in July 2014, which I did receive. However in the course of my membership, I had made another trip after July & they had sent me a second (2nd) set of rebate claim form (2 @ $50 = $100). In that letter & forms, it does not say or did the agent I talked to at the time had mentioned to me that there was a limit of one (1) claim to be paid per membership. I had filled out & sent my second set of claims ( 2 @ $50 each) in early October 2014 to be reimbursed as part of their membership program. However, when I called on Nov 17, 2014 to check the status, they did acknowledged receipt of claim, but denying those new claims stating that it was only 1 claim to be paid out per membership. I am very disgusted that if that was the case, why did they send me the second set of claims or tell me that it was only 1 per membership. I feel that I did nothing wrong in this matter, but filled out the forms & send appropriate documentation as instructed on the forms. I have since cancelled my membership due to newly stated limits on my membership & am hoping the company makes this right.Desired Settlement: I am expecting a full payout of $100, 2 checks for $50 each for the claims I filed in October but were denied!

Consumer

Response:

I forgot to provide my member number on the claim....Great Fun service-Member [redacted] Thanks!

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with his Great Fun membership, a service provided by Trilegiant Corporation.

As an incentive for joining Great Fun, Mr. [redacted] was offered two $50 cash back rebates to be used toward purchases from [redacted]. The terms of this offer allow a member to redeem the rebate coupons only one time per membership. According to our records, Mr. [redacted] previously submitted these rebates, and two $50 checks were sent to him. Because of this, we have found his additional rebate submissions to be ineligible for payment. We apologize for any misunderstanding concerning the terms of the offer.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun. As such, Mr. [redacted] membership was canceled on November 17, 2014, and a refund of $68.96 will be issued to his credit or debit card account as full reimbursement of the fees that he was charged for the service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will keep this case open until the response is carried through in full & cleared.

Sincerely,

Review: A while back, probably around a year, I bought a few albums from an FYE in [redacted]. The girl offered me a VIP package and I asked her to explain what it was to me in detail. She explained it and did a good job doing. She told me it costs money after the first month and I said that was fine. I asked the amount and she told me. I had the VIP pass for about 2months and enjoyed the features and the magazines it gave me. The job I had was a seasonal job at a golf course so as winter came I worked less. So I made less money and couldnt afford things such as the FYE VIP Pass. So I went online and I canceled it. It confirmed it and everything. I was positive it was canceled but I recently checked my bank account and I got charged $11.99 on two different occasions 11days apart. I was confused with what it was since I dont shop at FYE any more. So I googled what "FYE FYE BSP VIP" could have been. I saw numerous pages of people getting scammed with this same thing. Same code and all. This is very poor business on their part it and it makes me never want to go back.

Desired Settlement: DesiredSettlementID: Refund

All I would like is a refund. $24 dollars is nothing to a company of their sort. It may seem like nothing but money is quite important to me for a large amount of reason. Nothing big, nothing hard to do, just a simple amount of $24 and ill be completely satisfied.

Business

Response:

Business Response /* (1000, 8, 2013/04/22) */

Thank you for your correspondence regarding [redacted]'s concerns with his FYE Backstage Pass VIP membership, a service provided by Trilegiant Corporation.

Please be assured that we make every effort to comply with a member's request to cancel membership in FYE Backstage Pass VIP for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and he/she will owe nothing further.

We regret that Mr. [redacted]'s initial requests to cancel his FYE Backstage Pass VIP membership were not effectively processed. Mr. [redacted] can be assured that his membership was canceled on April 20th, 2013, and $23.98 will be issued to his debit card account as full reimbursement of the fees he was charged for the service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: Through [redacted] purchase, Great Fun stated that we would get a rebate of $50.00 dollars and a membership to Great Fun for $16.99/month.

In early April, my husband bought tickets to a concert in [redacted], Co through [redacted]. On receipt of the order, [redacted] showed a company, Great Fun, who was offering a rebate of $50.00 on our ticket purchase as well as membership to their company, for $16.99 per month, which would allow us discounts, rebates and special offers in the fields of entertainment. On April 7,2013, I contacted Great Fun and signed up for their program. On May 5,2013, having not received the promised rebate, I contacted Great Fun and attempted to cancel our membership and was given the confirmation number [redacted] for cancellation. On May 22,2013 Great Fun charged my credit card for $16.99, the monthly membership dues 17 days after my cancellation. We have not received the rebate as of this date of complaint. I feel that this enite program is set up as a scam

Desired Settlement: I am expecting the rebate of $50.00 as well as total cancellation of the membership agreement. I contacted my credit card company, [redacted], and they reversed the $16.99 monthly membership fee. The company that [redacted] reversed the charges through was Buyers Advantage, XXX-XXX-XXXX, who gave a confirmation number of [redacted] to confirm the membership cancellation. I am also requesting a full disclosure of owners/managers' contact information of Great Fun in case of any illegal use of my credit card or other uses of credit information in attempts to fraudulently steal id's.

Business

Response:

Business Response /* (1000, 6, 2013/06/05) */

Thank you for your correspondence regarding [redacted]'s concerns with her Great Fun and Buyers Advantage memberships, services provided by Trilegiant Corporation.

By way of background, Great Fun and Buyers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in Great Fun and Buyers Advantage. An individual member may join the services in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the times of the billings along with the names of the services to identify the charges.

Our records indicate that Ms. [redacted] was enrolled in our Great Fun and Buyers Advantage services on April 7th, 2013, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in both Great Fun and Buyers Advantage, which our records indicate she accepted. The offer for joining Great Fun was two $25 purchase rebates. The offer related to Great Fun was $20 worth of gas purchase rebates. According to the terms of the agreements for Great Fun and Buyers Advantage, if Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.

Great Fun and Buyers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that Ms. [redacted] provided her date of birth to the representative confirming her authorization to enroll in both of the services.

In order to avail herself of the promotional offers, Ms. [redacted] was required to return the rebate forms that were included in her membership kit or sent to the e-mail provided during the enrollment process along with her corresponding receipts of purchase. Upon receipt of the rebate forms and receipts, Ms. [redacted]'s rebate checks would be delivered within 4-6 weeks.

According to our records, we have received and processed the two $25 rebates that Ms. [redacted] was offered for joining Great Fun. We ask that she allow an additional one to two weeks to receive these checks.

We regret that Ms. [redacted] did not receive her Buyers Advantage rebate forms in a timely manner. In order to uphold our high level of customer satisfaction, we have requested for the forms to be sent to Ms. [redacted] again. She should receive this material within the next ten to fifteen business days.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Buyers Advantage. As such, Ms. [redacted]'s Great Fun membership was canceled on May 3rd, 2013, during her trial period, and she was not charged a monthly fee for the service. Ms. [redacted]'s Buyers Advantage membership was canceled on May 30th, 2013, and a refund of $16.99 has been issued to her credit card account as reimbursement of the monthly fee that she was charged.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations