Affinion Group, Inc.

Review: I received vague and alarming mail from the Affinion Group. It stated that I should call them or I would be charged "FSA Memebership Fees." I have not signed up for or ever heard of this company. When I went to the website they provided it offered no help or information. The letter says that failure to contact them will result in an automatic deduction from my checking account.

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: No settlement requested - for

I would like you to look in to this matter and make sure no one is being taken advantage of and that this company does not have unauthorized access to financial information.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns. By way of background, Affinion Benefits Group is the Plan Administrator for savings and protection programs offered to customers of participating financial institutions nationwide.

Our records indicate that Mr. [redacted] was enrolled in a Savings program effective May 31st, 2000, through his participating financial institution, [redacted]. This program provided various savings and health discount benefits including hotel discounts, the RX Prescription Drug Program, and discounts on prescription eyeglasses and contacts at over 22,000 participating optical providers nationwide. Other benefits of the service included group Accidental Death and group Accidental Death and Dismemberment Insurance.

Please be assured that we make every effort to comply with a member’s request to cancel their membership in the Savings program for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership, and they will owe nothing further. Mr. [redacted] can be assured that his membership was canceled on December 3rd, 2013, and he will no longer be charged a monthly fee for the service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I went to [redacted] today to inquire about this matter. They have never heard of Affinion nor do they understand the charges.

Sincerely,

Business

Response:

Thank you for your correspondence regarding [redacted]’s additional concerns with his benefits savings package membership, a service provided by Affinion Benefits Group, LLC.

Our records do indicate that Mr. [redacted] was enrolled in a benefits savings package program effective May 31st, 2000, through his participating financial institution, [redacted]. The monthly fee for the program was initially billed through the financial institution which later terminated the contract with Financial Services Association (“FSA”). At that time, a notification was sent to members indicating the coordination of benefits for a monthly fee through FSA unless the member contacted FSA to cancel the program. Because we did not receive a request from Mr. [redacted] to cancel his membership, the monthly fee for the service continued to be charged to his checking account.

As Mr. [redacted] does not recall enrolling in the benefits savings package program, we will issue a full refund to his checking account for the membership fees that he was charged. We again apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: They fraudulently billed my debit card for a service I never applied for 3 times in the past 3 months at $19.99 a month. Stated my wife applied for a subscription, wife never did. They stole my personal and debit card information, my wife or I have never applied for any on-line subscription service ever.Desired Settlement: Money back or I start a second class action law suite, they already lost one back in 2006 for the same issue. Please state this to these [redacted]

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with [redacted] Great Fun membership, a service provided by Trilegiant Corporation. By way of background, Great Fun is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. Our records indicate that [redacted] enrolled in Great Fun on March 26, 2015. On that date, Ms. [redacted] was asked if she would like to learn about a special offer for a $40.00 Visa gift card when trying the service for a trial period. Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offer in the service. During the enrollment, Ms. [redacted] was provided with the terms of the membership in Great Fun. Great care is taken to ensure that the consumer authorizes enrollment in the program. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period. Trial members may cancel at anytime within the trial period by simply calling the toll-free number which is provided during enrollment and listed on the membership materials and owe nothing further. Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun. As such, Ms. [redacted] membership was canceled on July 15, 2015, and refunds totaling $60.97 are being issued to her debit card account as full reimbursement of the fees that she was charged for the service. We apologize for any inconvenience that Mr. and Ms. [redacted] may have experienced and hope that this matter has been resolved to their satisfaction. Sincerely, [redacted]Customer Relations

Consumer

Response:

Review: [redacted]I am rejecting this response because:

A. [redacted] died 2 years ago

B. I tried to call the number provided several times and was disconnected or did not receive an answer.

C. The one time I did reach them, the customer service rep was no help what so ever, flat out lied to me regarding the issues.

D. This should be an opt in process, not an opt out.

E. How many times does this company have to be sued and lose before they learn their lesson?Sincerely,[redacted]

Business

Response:

Thank you for your correspondence regarding [redacted] additional concerns. Our records do indicate that on March 26, 2015, we were provided with Tina [redacted] first and last name, address, and billing information to enroll in the Great Fun service. Please be assured that we make every effort to comply with a request to cancel a membership in Great Fun for any reason. We show that Mr. [redacted] contacted us on July 14, 2015 and requested cancellation of the membership, and a full refund totaling $60.97 has been issued to the debit card account that was charged. We again apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely, [redacted]Customer Relations

Review: I signed up with Great Fun on 7/30/13 I was told I can cancel at anytime before 10-14-13. In August & September I have called to cancel they accepted my cancelation and said I will receive a cancellation and $50 rebate. Today 9/26/13 I received 2 mailers from Great Fun; 1) was a Welcome to Great fun along with another member card 2) was a letter Congratulating me and they will now be taking out a $13.99 monthly fee from my credit card.I called customer service, they said they cannot help me that I am a member, then I spoke to the supervisor and told her I have called on 3 occasions I want to cancel and get my $50 rebate check. She said the only thing she can do is transfer my call to the "office of the President" I said that is not acceptable and you should simply correct the problem and send my check. She said the only way I can cancel is through the "office of the President"I left a voice mail and it says it will take 2 days to have my call returned.I believe this is a scam so they can charge my credit card on a membership I will never use.Desired Settlement: I have contacted my credit card company to block the charges.I would like to have the $50 rebate checkI would like to receive a confirmed cancellationThey need to put a process in place when a member wants to cancel it is cancelled.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Great Fun membership, a service provided by Trilegiant Corporation.

Our records indicate that Ms. [redacted] was enrolled in our Great Fun service on July 29th, 2013, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in Great Fun. The offer for enrolling in Great Fun was a $20 rebate on her [redacted] purchase, which our records indicate she accepted.

Please be assured that we make every effort to comply with a member’s request to cancel their membership in Great Fun for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and he/she will owe nothing further. Ms. [redacted] can be assured that her membership was canceled on September 26th, 2013, and a refund of $16.99 is being issued to her credit card account as reimbursement of the monthly fee that she was charged for the service.

According to our records, Ms. [redacted] contacted our company on September 5th, 2013. At that time, she was offered an additional $50 worth of rebates as an incentive to keep her membership active, which our records show she accepted. Because Ms. [redacted] has elected to cancel her membership, she will no longer be eligible to redeem these rebates. However, she is still entitled to receive the original $20 rebate that she was offered to enroll in the service. In order to uphold our high level of customer satisfaction, I will have the $20 rebate processed by our Claims department. Ms. [redacted] can expect to receive her rebate check within the next ten to fifteen business days.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: On Friday, May 23, 2014 I found multiple charges on my bank account that I did not make. I called my bank to find out these companies names and information. I called the companies and I got a hold of two which were owned by same company (different programs as they referred to it). I was told my account was canceled and a refund would be issued. Well Tuesday morning my card was charged again. I had to call them again, no my call on Friday was apparently not in the system. Took me going through a supervisor to get my refund for the next charge and for my account to be canceled. Well I tried to locate this other company for the fourth charge on my account and it has to phone number or address link to it. I tried to call [redacted] and they were not able to locate a number on he processing information but they could get a name. So I started researching and have found the company online, and to my surprise multiple other complaints have been made about the company for the same problem. I would like to report this company for the scams and falsely charging people's cards. I am still trying to get my money back through [redacted] fraud department but am told it will take some time. And I have two kids that I'm responsible for and this money was over $100 in charges in about two weeks. This particular company was took $24.99 from me in May 1, 2014 and a fee $1.99 charges in between this. This is frustrating. Thank you for your help with this matter.Desired Settlement: I would like my information taken out of their systems since I read online they will share information with other companies. As well as I would like the $24.99 and $1.99 charges taken from me to be refunded to me. And I'm also hoping this company gets shut down before they do this to anymore people.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with Great Fun and Shoppers Advantage, services provided by Trilegiant Corporation.

By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

Our records indicate that Ms. [redacted] was enrolled in Great Fun and Shoppers Advantage on April 2, 2014. On that date, Ms. [redacted] was asked if she would like to learn about a special offer when trying the services for trial periods. The offer for trying Great Fun was $40 worth of [redacted] gift cards. The offer related to Shoppers Advantage was a $25 [redacted] gift check. Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offers in the services.

During the enrollments, Ms. [redacted] was provided with the terms of the memberships in Great Fun and Shoppers Advantage. Great care is taken to ensure that the consumer authorizes enrollment in the programs. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods. Trial members may cancel at anytime within the trial periods by simply calling our toll-free numbers, which are provided during enrollment and listed on the membership materials and owe nothing further.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Ms. [redacted]’s Great Fun membership was canceled on May 22, 2014, and the monthly fee of $19.99 is being refunded to her debit card account. Ms. [redacted]’s Shoppers Advantage membership was canceled on May 27, 2014, and an additional refund of $21.95 will be issued to her debit card account as reimbursement of the monthly fee that she was charged for this service. We will also issue refunds for the two $1.00 trial fees that Ms. [redacted] was charged for the programs.

In her complaint, Ms. [redacted] references charges to her account for $24.99 and $1.99. Trilegiant Corporation would not be associated with these transactions.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: Accepted trial subscription. Canceled before deadline by phone. Was told it was cancelled but am still receiving monthly charges even on my new exp date card. Can not reach them by phone (# changed)..Desired Settlement: 3 mo rebate. Removal from all lists.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her Shoppers Advantage membership, a service provided by Trilegiant Corporation. Please be assured that we make every effort to comply with a member’s request to cancel their membership in Shoppers Advantage for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and they will owe nothing further. Ms. [redacted] can be assured that her Shoppers Advantage membership was canceled on May 26, 2015, and a refund of $170.90 is being issued to her credit or debit card account as full reimbursement of the fees that she was charged for the service. We apologize for any inconvenience Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, [redacted]Customer Relations

Review: Never ordered or requested any package benefit directley or through any Financial institution see attached form that was send now by affinion group mean while thousands of customer area being charged for . please look for class action lawsuits

Desired Settlement: DesiredSettlementID: Refund

Refund all charges to all consumer including me ( good coandidate for class action law suite)

Business

Response:

Business Response /* (1000, 5, 2013/08/23) */

Thank you for your correspondence regarding [redacted]'s concerns. Affinion Benefits Group, LLC ("ABG") is the Plan Administrator for Savings and Protection programs offered to customers of participation financial institutions.

An individual member may join our services in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. A review of our records indicates that Mr. [redacted] was enrolled in a Savings membership program effective August 1st, 2006, through his participating financial institution, [redacted]. This program included various savings products and services such as purchase protection and expended warranty service, payment card protection, and document and personal property registration.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in our Savings programs. As such, Mr. [redacted]'s membership was canceled on June 28th, 2013, and a refund totaling $182.00 will be issued to Mr. [redacted]'s checking account.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Business Response /* (-10, 6, 2013/08/23) */

In our earlier response to Mr. [redacted]'s complaint, I indicated that a refund would be issued to Mr. [redacted]'s checking account. This refund will actually be issued in the form of a check. Mr. [redacted] should expect to receive his refund check within the next seven to ten business days.

We again apologize for any inconvenience that Mr. [redacted] may have experienced.

Sincerely,

Customer Relations

Review: Dear Sir/Madam: Today at approximately 7:15 pm I used goggle to search for free credit scores. I used the following site:3 Bureau Scores 100% Free - [redacted] I entered all the information they requested I obtained a response stating they could not provide me with scores because my information was incorrect. I am afraid now they may use all my personal data for their own purposes.Please let me know if you have received similar complaints.Thank you for all your support.[redacted].

Desired Settlement: DesiredSettlementID: Not applicable

I just want to ensure this site is safe. I also want an explanation in terms of my information being incorrect. How could it be if I filled out all the information step by step?

Business

Response:

Business Response /* (1000, 15, 2013/08/30) */

Thank you for your correspondence regarding [redacted]'s concerns with services provided by Trilegiant Corporation. Feedback such as this provides us with the opportunity to re-examine our procedures, make changes where necessary and continually strive for increased customer satisfaction.

We assure you that this complaint is being treated seriously. In order to further research her concerns, please ask Ms. [redacted] to confirm the e-mail address that she used while attempting to enroll in our service and provide a copy of the response that she received from us. Ms. [redacted] may either email ([redacted]) or fax (XXX-XXX-XXXX) the information to my attention for further review.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter will be resolved to her satisfaction.

Sincerely,

Customer Relations

Review: Shoppers Advantage sales person said she was going to deduct $1.00 from my checking account and come to find out she deducted another $1.00 for a Great Fun account. Shopper Advantage was suppose to give me a $40.00 gift certificate for [redacted]. I have not seen a $40.00 gift certificate. I received my bank statement and found out they have Shopper Advantage has pulled not $1.00 but another $1.00 from my account. This company needs to be investigated.

Product_Or_Service: 07/02/2013

Account_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Refund

Refund by mail because I have closed my debit card. This company needs to be investigated.

Business

Response:

Business Response /* (1000, 5, 2013/07/25) */

Thank you for your correspondence regarding [redacted]'s concerns with her Shoppers Advantage and Great Fun memberships, services provided by Trilegiant Corporation.

By way of background, Shoppers Advantage and Great Fun are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in Shoppers Advantage and Great Fun. An individual member may join the services in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the times of the billings along with the names of the services to identify the charges.

Our records indicate that Ms. [redacted] was enrolled in both our Shoppers Advantage and Great Fun services on July 2nd, 2013, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in Shoppers Advantage and Great Fun, which our records indicate she accepted. The offer for trying Shoppers Advantage was $20 in gas rebates. The offer related to Great Fun was $40 in rebates for purchases from [redacted]. According to the terms of the agreements for Shoppers Advantage and Great Fun, if Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.

Shoppers Advantage and Great Fun go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that Ms. [redacted] provided her date of birth to the representative confirming her authorization to enroll in both of the services.

In order to avail herself of the promotional offers, Ms. [redacted] was required to return the rebate forms that were included in her membership kit or sent to the e-mail provided during the enrollment process along with her corresponding receipts. Upon receipt of the completed forms and receipts, the rebate checks would have been delivered within 4-6 weeks.

We regret that Ms. [redacted] did not receive her rebate forms in a timely manner. In order to uphold our high level of customer satisfaction, we have requested for the forms to be sent to Ms. [redacted] again. She should receive these items shortly.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Great Fun. As such, Ms. [redacted]'s Shoppers Advantage and Great Fun memberships were canceled on July 19th, 2013, and refunds are being issued to her debit card account for both of the $1.00 trial fees that she was charged.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: back on april 21 2013 spoke with salesperson from greatfun. they wanted me to try out their vacation catalog.for this I was offered a 40.00 visa card.I had 30 days to cancel and after 30 days I would be billed 16.99 monthly.on may 11 I called them and cancelled offer and asked about my promised 40.00 card they told me it was on its way and asured me I would not be billed.I called again on may 17 and asked about the visa card was told it was on its way. I also cancelled again was asured again that I would not be billed.on june 1 on a saturday after the bank was closed my bank statement online shows I am being billed 16.99.I have disputed this and also called tlg shoppers today 6/10 and was told this time I would receive a refund.I looked this company on complaints they have quite for this same thing how are allowed to continue to do business?Desired Settlement: Refund look more carefully at this company my refund

Business

Response:

Business Response /* (1000, 5, 2013/06/24) */

Thank you for your correspondence regarding [redacted]'s concerns with Great Fun and Shoppers Advantage, services provided by Trilegiant Corporation.

By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

Our records indicate that Mr. [redacted] was enrolled in Great Fun and Shoppers Advantage on April 18th, 2013. On that date, he was asked if he would like to learn about a special offer when trying the services for trial periods. The offer for trying Great Fun was a $40 Visa gift card. The offer related to Shoppers Advantage was a $50 shopping credit. Mr. [redacted] provided his first and last name, address, and billing information in order to accept the offer in both services.

In order to avail himself of the promotional offer for the $40 Visa gift card, Mr. [redacted] was required to return the offer request card that was included in his membership kit or sent to the e-mail provided during the enrollment process. Upon receipt of the completed offer request card, the premium would have been delivered within 4-6 weeks. Our records indicate that on June 7th, 2013, the $40 gift card was sent to Mr. [redacted]. Please ask Mr. [redacted] to contact us if he has yet to receive this item.

Please also be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Mr. [redacted]'s Great Fun membership was canceled on May 11th, 2013, during his trial period, and he was not charged a monthly fee for this service. Mr. [redacted]'s Shoppers Advantage membership was canceled on June 10th, 2013, and a refund of $16.99 was issued to his debit card account as reimbursement of the monthly fee that he was charged.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: A correspondence has been received from, "Everyday Privileges Gold" and we can not get any answers regarding services rendered. We have contacted this company by phone as of 02/07/15. We were instructed to follow-up with a letter stating for them to stop all services and to refund any fees collected to date per the Customer Service Representative via phone #[redacted]. I was instructed to mail the above mentioned information to: Support Services[redacted].Desired Settlement: Refund of all fees paid to date and all services terminated immediately. Requesting also to be removed from mailing list.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with Everyday Privileges Gold, a service provided by Trilegiant Corporation. By way of background, Everyday Privileges Gold is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Everyday Privileges Gold in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. Our records indicate that [redacted] was enrolled in Everyday Privileges Gold on May 5, 2012. On that date, she was asked if she would like to learn about a special offer for $60 in Visa gift cards when trying the service for a trial period. [redacted] provided her first and last name, address, and billing information in order to accept the offer in the service. During the enrollment, [redacted] was provided with the terms of the membership in Everyday Privileges Gold. Great care is taken to ensure that the consumer authorizes enrollment in the program. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period. Trial members may cancel at anytime within the trial period by simply calling the toll-free number which is provided during enrollment and listed on the membership materials and owe nothing further. Please be assured that we make every effort to ensure that a member is satisfied with their membership in Everyday Privileges Gold. As such, [redacted] membership was canceled on February 12, 2015, and a full refund of $639.68 will be issued to her credit or debit card account. We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, [redacted]Customer Relations

Review: Through [redacted] purchase, Great Fun stated that we would get a rebate of $50.00 dollars and a membership to Great Fun for $16.99/month.

In early April, my husband bought tickets to a concert in [redacted], Co through [redacted]. On receipt of the order, [redacted] showed a company, Great Fun, who was offering a rebate of $50.00 on our ticket purchase as well as membership to their company, for $16.99 per month, which would allow us discounts, rebates and special offers in the fields of entertainment. On April 7,2013, I contacted Great Fun and signed up for their program. On May 5,2013, having not received the promised rebate, I contacted Great Fun and attempted to cancel our membership and was given the confirmation number [redacted] for cancellation. On May 22,2013 Great Fun charged my credit card for $16.99, the monthly membership dues 17 days after my cancellation. We have not received the rebate as of this date of complaint. I feel that this enite program is set up as a scam

Desired Settlement: I am expecting the rebate of $50.00 as well as total cancellation of the membership agreement. I contacted my credit card company, [redacted], and they reversed the $16.99 monthly membership fee. The company that [redacted] reversed the charges through was Buyers Advantage, XXX-XXX-XXXX, who gave a confirmation number of [redacted] to confirm the membership cancellation. I am also requesting a full disclosure of owners/managers' contact information of Great Fun in case of any illegal use of my credit card or other uses of credit information in attempts to fraudulently steal id's.

Business

Response:

Business Response /* (1000, 6, 2013/06/05) */

Thank you for your correspondence regarding [redacted]'s concerns with her Great Fun and Buyers Advantage memberships, services provided by Trilegiant Corporation.

By way of background, Great Fun and Buyers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in Great Fun and Buyers Advantage. An individual member may join the services in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the times of the billings along with the names of the services to identify the charges.

Our records indicate that Ms. [redacted] was enrolled in our Great Fun and Buyers Advantage services on April 7th, 2013, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in both Great Fun and Buyers Advantage, which our records indicate she accepted. The offer for joining Great Fun was two $25 purchase rebates. The offer related to Great Fun was $20 worth of gas purchase rebates. According to the terms of the agreements for Great Fun and Buyers Advantage, if Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.

Great Fun and Buyers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that Ms. [redacted] provided her date of birth to the representative confirming her authorization to enroll in both of the services.

In order to avail herself of the promotional offers, Ms. [redacted] was required to return the rebate forms that were included in her membership kit or sent to the e-mail provided during the enrollment process along with her corresponding receipts of purchase. Upon receipt of the rebate forms and receipts, Ms. [redacted]'s rebate checks would be delivered within 4-6 weeks.

According to our records, we have received and processed the two $25 rebates that Ms. [redacted] was offered for joining Great Fun. We ask that she allow an additional one to two weeks to receive these checks.

We regret that Ms. [redacted] did not receive her Buyers Advantage rebate forms in a timely manner. In order to uphold our high level of customer satisfaction, we have requested for the forms to be sent to Ms. [redacted] again. She should receive this material within the next ten to fifteen business days.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Buyers Advantage. As such, Ms. [redacted]'s Great Fun membership was canceled on May 3rd, 2013, during her trial period, and she was not charged a monthly fee for the service. Ms. [redacted]'s Buyers Advantage membership was canceled on May 30th, 2013, and a refund of $16.99 has been issued to her credit card account as reimbursement of the monthly fee that she was charged.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: Great Fun is a scam. I have tried repeatedly to cancel this service and yet they keep deducting from my checking account. Each time I call, the salesman tells me no record of my previous cancellations have been noted in the system. Each time I call, I get the same sales pitch and each time, I make it aware that I want the "service" terminated. And yet, I keep getting deductions from my checking account for $16.99 bimonthly. I have called three times to cancel this service and each time the salesman tells me that I should think about it and not cancel, in which I make it very aware I want the service terminated. They obviously just keep the account active and keep billing me even though I had repeated calls telling them to cancel their so called "service" that they offer.Desired Settlement: I have not ever used the service because I never wanted it and I don't recall ever signing up for the service. I just keep calling in to cancel the account since March and they keep billing me for an unwanted "service." I want a refund for the funds they have fraudulently taken from my account. I can firmly believe that I am not the only person this has happened to. This company should be sued and a police investigation should be made. They are obviously ripping people off.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Great Fun membership, a service provided by Trilegiant Corporation.

By way of background, Great Fun is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Mr. [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on November 19th, 2013, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate he accepted. According to the terms of the agreements for the services, if Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.

Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that Mr. [redacted] provided his date of birth to the representative confirming his authorization to enroll in the services.

[redacted] be assured that we make every effort to comply with a member’s request to cancel their memberships in Great Fun and Shoppers Advantage for any reason. As such, Mr. [redacted]’s Great Fun membership was canceled on May 15th, 2014, and a full refund of $85.95 will be issued to his debit card account. Mr. [redacted]’s Shoppers Advantage membership was canceled on April 3rd, 2014, and an additional refund of $68.96 will be issued to his account as full reimbursement of the fees that he was charged.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: In November, I booked a motel room with [redacted] Motel. I had to call to make the reservation, because their website was not working. While on the phone, the representative offered me a "special promotion" on a trial with Travelers Advantage. This trial was for $1 for the first 30 days. I agreed, and soon received membership information in the mail from Travelers Advantage. I immediately went online and cancelled my subscription to avoid paying monthly fees once the trial was over. I got a confirmation email about the cancellation of my membership. Three months later, I noticed a mysterious charge on my bank statement and began questioning the bank about this charge. Upon further investigation, I came to realize that this charge occurred 4 times!! I was charged $16.99 a month from 01/09/2013 to 04/09/2013 (yesterday). Still not sure what this charge was for, I Googled the description on my bank statement "TLG Shopper." The results of the search revealed many stories of unhappy "customers" and unauthorized charges. I called the phone number for this company, called Shoppers Advantage. The representative explained that I verbally agreed to their services while I was on the phone with [redacted] in November. I argued that I was aware of that "promotion", and immediately cancelled my membership. He said that I cancelled the Travelers Advantage subscription, but there was a separate one for Shoppers Advantage that I was not aware of. I never received anything in the mail from them. In fact, my only correspondence from them was an email that went straight into my junk mailbox, never to be seen. No one made it clear that there were TWO separate promotions that I was verbally agreeing to! I did the responsible thing by cancelling my membership right away, not knowing that there was a second secret service I was paying for. After reading about Shoppers Advantage online, and speaking to their representative, it is obvious that this is a very common mistake. Many people have been victim to this scam too.

Product_Or_Service: Shoppers Advantage

Account_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Refund

I would like a refund of $67.96 for the four months that I was charged $16.99 for a service that I did not authorize. I never used any services provided by Shoppers Advantage, and was not even made aware that I was subscribing to these services. I also want others to know about this scam, and not agree to any promotions over the phone, and pay close attention to their bank statements. I am glad I caught this unauthorized charge after only a few months. Others unknowingly paid for quite a while.

Business

Response:

Business Response /* (1000, 5, 2013/04/15) */

Thank you for your correspondence regarding [redacted]'s concerns with her Travelers Advantage and Shoppers Advantage memberships, services provided by Trilegiant Corporation.

By way of background, Travelers Advantage and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in Travelers Advantage and Shoppers Advantage. An individual member may join the services in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

After researching her concerns, we found that Ms. [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on November 24th, 2012, after being transferred to one of our representatives by [redacted]. Travelers Advantage and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. According to the terms of the agreements for Travelers Advantage and Shoppers Advantage, Ms. [redacted] would not be charged as a monthly member until the end of one-month trial periods. If Ms. [redacted] did not inform us that she wished to cancel these memberships at the end of the one-month trial periods, only then would she subsequently be charged the monthly membership fees. The terms of the agreements provide that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage. As such, Ms. [redacted]'s Travelers Advantage membership was canceled on December 22nd, 2012, and she was not charged a monthly fee for the service. Ms. [redacted]'s Shoppers Advantage membership was canceled on April 10th, 2013, and a refund of $68.96 will be issued to her debit card account as reimbursement of the monthly fees that she was charged for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: A while back, probably around a year, I bought a few albums from an FYE in [redacted]. The girl offered me a VIP package and I asked her to explain what it was to me in detail. She explained it and did a good job doing. She told me it costs money after the first month and I said that was fine. I asked the amount and she told me. I had the VIP pass for about 2months and enjoyed the features and the magazines it gave me. The job I had was a seasonal job at a golf course so as winter came I worked less. So I made less money and couldnt afford things such as the FYE VIP Pass. So I went online and I canceled it. It confirmed it and everything. I was positive it was canceled but I recently checked my bank account and I got charged $11.99 on two different occasions 11days apart. I was confused with what it was since I dont shop at FYE any more. So I googled what "FYE FYE BSP VIP" could have been. I saw numerous pages of people getting scammed with this same thing. Same code and all. This is very poor business on their part it and it makes me never want to go back.

Desired Settlement: DesiredSettlementID: Refund

All I would like is a refund. $24 dollars is nothing to a company of their sort. It may seem like nothing but money is quite important to me for a large amount of reason. Nothing big, nothing hard to do, just a simple amount of $24 and ill be completely satisfied.

Business

Response:

Business Response /* (1000, 8, 2013/04/22) */

Thank you for your correspondence regarding [redacted]'s concerns with his FYE Backstage Pass VIP membership, a service provided by Trilegiant Corporation.

Please be assured that we make every effort to comply with a member's request to cancel membership in FYE Backstage Pass VIP for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and he/she will owe nothing further.

We regret that Mr. [redacted]'s initial requests to cancel his FYE Backstage Pass VIP membership were not effectively processed. Mr. [redacted] can be assured that his membership was canceled on April 20th, 2013, and $23.98 will be issued to his debit card account as full reimbursement of the fees he was charged for the service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: Trilegiant Corporation cancelled my protection coverage due to their internal error and admitted this to me on the phone. I have requested my coverage to resume as soon as possible, and for them to admit via email or other correspondence to me explaining their internal error that caused me to not have coverage from the date of wrongful cancellation to re-activation, and that my terms and conditions and coverage has not changed. They have assured me that coverage will resume shortly but they are unable to provide me with an email or correspondence explaining their internal error or affirming that the terms and conditions and coverage have not changed. Due to their error, there is a time period to which I have not had coverage. They allege that one or multiple mailings were mailed to my address prior to cancellation warning or cancellation but I never received any such mailings. These alleged warnings were allegedly sent to me due to account inactivity and/or credit card billing issues. Both of which did not apply to me.Desired Settlement: I want Trilegiant Corporation's error to be acknowledged to me in writing and/or email and for me to be retroactively covered for the period of time that my coverage was canceled due to their internal error, in addition, I want the same terms and conditions and coverage prior to the wrongful cancelation of my coverage.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Identity Protect Plus membership, a service provided by Trilegiant Corporation.

By way of background, Identity Protect Plus is a service offered to customers of [redacted]. A letter was sent to Mr. [redacted] asking him to contact us by a specified date in order to keep his membership active. Because we did not hear from Mr. [redacted] by the date specified in the letter, his Identity Protect Plus membership was discontinued.

We regret that Mr. [redacted] did not receive this letter in a timely manner. Mr. [redacted] can be assured that his membership has been reactivated.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

Review: [redacted]

I am rejecting this response because: My original demands in my complaint are not met or even addressed in the response by [redacted]. I have made it clear that I never received any letter.

Sincerely,

Business

Response:

Thank you for your correspondence regarding [redacted]’s additional concerns with his Identity Protect Plus for PNC Customers membership, a service provided by Trilegiant Corporation.

The business decision was made to have the Identity Protect Plus memberships canceled unless a customer called to opt-in to continue their billing for the service. Before the cancellations were processed, a letter was mailed to the members asking them to contact us in order to keep their memberships active. Again, we regret that Mr. [redacted] did not receive the letter that was sent to him to notify him of this decision. Upon his request, Mr. [redacted]’s Identity Protect Plus membership was reactivated, and the terms and conditions of the membership are the same as they were prior to the cancellation of the service.

We again apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I am rejecting the businesses response because the business decision that Trilegiant made did not apply to me and my demands are not met. My billing and credit card information were up to date at the time of cancellation. I was paying for a service and my membership was wrongfully cancelled.

Sincerely,

Review: I had signed up for Travel Advantage and unknown to me by signing up with Travel it also signed me up for Shoppers. I cancelled my Travel within the 30 day timeframe so that I would not be charged for the membership. Not knowing that I was automatically enrolled in Shoppers this membership did not get cancelled. When I called to cancel - the rep on the phone DID not listen to me she talked over me & continued to try to get me to log on & take a look at what I was missing. I repeatedly asked for a supervisor & finally was connected to one. They told me that I am not eligible for a refund of $16.99 since I did not cancel before the time alloted. How can you cancel a membership that you did not know you had?Desired Settlement: A refund of my "membership" charges

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with Travelers Advantage and Shoppers Advantage, services provided by Trilegiant Corporation.

By way of background, Travelers Advantage and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Travelers Advantage and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the names of the services to identify the charges.

After researching her concerns, we found that Ms. [redacted] enrolled in both our Travelers Advantage and Shoppers Advantage services on September 25th, 2013, after being transferred to one of our representatives by [redacted]. Travelers Advantage and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. If Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she was charged the monthly membership fees. The terms of the agreements provide that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage. As such, Ms. [redacted]’s Travelers Advantage was canceled on October 19th, 2013, and a she was not charged a monthly membership fee for the service. Ms. [redacted]’s Shoppers Advantage membership was canceled on December 11th, 2013, and a refund of $34.98 is being issued to her credit or debit card account as full reimbursement of the fees that she was charged.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: Customer Service will lie to you!

I called to cancel my account with Travelers Advantage in August 2014. I spoke to a woman named [redacted]. She tried several times to change my mind by offering extra savings but in the end I said I still wanted to cancel my account. Then in October I received a bill from Travelers Advantage. Upon calling I was told that in August they did have record of me calling to cancel but at the end of my call will [redacted] I had changed my mind and wanted to keep my account with them. Not only that but they stated they had sent me coupons that I had requested. I did not request coupons and I did not change my mind on canceling my account.Desired Settlement: I just want people to know how this company will lie and try to charge you for services you have cancelled. Lucky, the bank account I had originally set up with was now closed so they did not get money for services I had not requested.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her Travelers Advantage membership, a service provided by Trilegiant Corporation.

Please be assured that we make every effort to comply with a member’s request to cancel their membership in Travelers Advantage for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and he/she will owe nothing further.

We regret that Ms. [redacted] initial request to cancel her Travelers Advantage membership was not effectively processed. Ms. [redacted] can be assured that her Travelers Advantage membership was canceled on October 27, 2014, and we will no longer attempt to charge her for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: This morning, I discovered a charge of $11.99 to my credit cord for FYE-BP-VIP/[redacted]. As I did not have a transaction for this amount, I sent a request to dispute this charge with my credit card company who then informed me that there had been charges for this sum from the same company since September 2011. I did not authorize any charges as I did not even know what they were for or who the company was. So, all charges dating back to that date have been disputed.As of this month, I have been charged a total of $431.64 from FYE-BP-VIP. An internet search revealed that the company is F.Y.E and the charge is for a monthly Backstage Pass VIP membership. I discovered this because there are thousands of consumer complaints filed against the company for these monthly charges. As I do not have and never received a FYE-BP-VIP membership card, I have no way of discovering how the company gained access to my credit card information. I am assuming it may have been from a purchase at [redacted] which was taken over by FYE but stopped doing business in 2011. Therefore, I have no way to speak to anyone at [redacted] here in [redacted] to try to resolve this matter. Due to the large number of complaints not only nationally but worldwide, I believe that there needs to be something done to not only remedy my situation but also to alert other consumers about this issue. Online posts suggest calling the company directly and speaking to a supervisor to demand a full refund. Unfortunately, I've called the consumer helpline several times today but nobody picks up the phone. An e-mail requesting a refund has been sent. Other consumers stated the only way the company would issue a full refund immediately was if they were contacted by the Revdex.com.

Product_Or_Service: F.Y.E. Backstage Pass VIP (never purchased)Desired Settlement: DesiredSettlementID: Refund

I would like a refund of the entire amount automatically charged to my credit card from FYE-BP-VIP for $431.64. I would like this either credited back to my credit card or a cashiers check for the entire amount. I would also like an assurance from the company that the membership I never had is cancelled.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her Backstage Pass VIP membership, a service provided by Trilegiant Corporation.

By way of background, Backstage Pass VIP is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in Backstage Pass VIP. An individual member may join our services in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that [redacted] enrolled on September 26, 2011, by purchasing a Backstage Pass VIP membership when shopping at a [redacted] store. We are mailing Ms. [redacted] a copy of her store receipt that indicates her agreement to enroll in the service and also details the terms and conditions of the enrollment for her review.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Backstage Pass VIP. As such, Ms. [redacted] membership was canceled on October 15, 2014, and a refund totaling $431.64 will be issued to her credit card account as full reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: TLG Trilegiant is a subsidary of Affinion Group has charged my debit card without authorization. I did not sign up for anything with them and don't even know what services they claim to offer. My charge so far is 16.99 which I want back and want them to stop charging me anything in the future.[redacted]My checking account[redacted] ($16.99)Desired Settlement: reimbursement of all unauthorized charges

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with [redacted]’s Great Fun membership, a service provided by Trilegiant Corporation.

By way of background, Great Fun is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on December 9th, 2013, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in Great Fun and Shoppers Advantage, which our records indicate he accepted. According to the terms of the agreements for Great Fun and Shoppers Advantage, if Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.

Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that Mr. [redacted] provided his date of birth to the representative confirming his authorization to enroll in the services.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Mr. [redacted]’s Great Fun membership was canceled on March 12th, 2014, and a full refund of $34.98 will be issued to the debit card account that was charged. Mr. [redacted]’s Shoppers Advantage membership was also canceled on March 12th, 2014, and an additional refund of $17.99 will be issued to the same account as full reimbursement of the fees that were charged for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: FYE VIP PASS membership they keep billing me these payments of 11.99 and I don't know how get rid of it I been doing research there are other people with the same problem I believe it is some kind of scam. I came upon this one review where somebody wrote to the Revdex.com and you all were able to fix it so that they won't be billedDesired Settlement: I would just like that payments taken out of my account to stop

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his FYE Backstage Pass VIP membership, a service provided by Trilegiant Corporation.

By way of background, FYE Backstage Pass VIP is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in FYE Backstage Pass VIP. An individual member may join the service in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Mr. [redacted] enrolled on August 3, 2013, by purchasing an FYE Backstage Pass VIP membership when shopping at an FYE store. We are mailing Mr. [redacted] a copy of his store receipt that indicates his agreement to enroll in the service and also details the terms and conditions of the enrollment for his review.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in FYE Backstage Pass VIP. As such, Mr. [redacted]’s membership was cancelled on September 3, 2014, and a refund of $107.91 will be issued to his credit or debit card account as full reimbursement of the fees that he was charged for the service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations