Affinion Group, Inc.

Review: This company works with [redacted] as a reward service. They got my information from my bank without my consent. They stated that I signed up for a rewards service and I did not. The Bank gave them my information without my consent. I spoke to [redacted] as well as this company called Affinion Phone#XXX-XXX-XXXX. I never receive anything from the bank nor this company called Affinion. They charged my bank account $8.95 for three months in a row 04-05-13, 05-06-13, and XX-XX-XX adding to $26.75 in all. I'am a disable person weighing for my disability to go though. Someone at the [redacted] or at This company Affinion is defrauding me.

Desired Settlement: DesiredSettlementID: Refund

I only want what was taken from me which is $26.75. Thank You

Business

Response:

Business Response /* (1000, 5, 2013/06/18) */

Thank you for your correspondence regarding [redacted]'s concerns with her Savers Rewards membership, a service provided by Affinion Benefits Group.

By way of background, the Savers Rewards program is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in the Savers Rewards program. An individual member may join the service in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the checking account statement at the time of the billing along with the name of the service to identify the charge.

Ms. [redacted] received a solicitation to join Savers Rewards which was mailed to select [redacted] customers. The solicitation piece fully and clearly discloses the terms of the offer. Unless the customer affirmatively elects to subscribe by returning the signed and completed order card, the customer will not be enrolled as a member, nor billed the monthly fee. For offers with a trial period, members may cancel at any time within the trial period by simply calling a toll-free number, which is listed in the membership materials.

Our records indicate that Ms. [redacted] was enrolled in Savers Rewards on March 7th, 2013, after we received her signed and completed order card. We are mailing Ms. [redacted] a copy of the order card for her to review.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in the Savers Rewards program. As such, Ms. [redacted]'s membership was canceled on June 12th, 2013, and a refund of $8.95 was issued to her checking account. An additional refund of $17.90 will be issued to her account as full reimbursement of the monthly fees that she was charged

We have also have taken immediate steps to remove Ms. [redacted]'s name and address from our future mailing lists. However, in some cases, the process to ensure that a name is removed from all mailing lists may take several weeks to complete.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: I purchased a video game from a national chain store, "[redacted]," which has since gone out of business. While purchasing the game, I was asked if I wanted to receive a 20% discount on the purchase by joining their customer loyalty/discount program. I agreed to this, without agreeing to any additional charges, and without providing them with my credit card number. However, the credit card I used to make the purchase began being charged $9.99 every month under the name TLG*GREATFN. After calling customer service for "Great Fun," they told me that I had enrolled in their discount club and this recurring payment when I'd agreed to accept the 20% discount.

Product_Or_Service: Discount Club Membership

Account_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Refund

I would just like to be refunded all of these recurring monthly payments, which I did not agree to. I would be happy to also pay back the 20% discount I received, which should have totaled no more than $12.

Business

Response:

Business Response /* (1000, 5, 2013/07/02) */

Thank you for your correspondence regarding [redacted]'s concerns with his Great Fun/MVP Plus membership, a service provided by Trilegiant Corporation.

By way of background, Great Fun/MVP Plus is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in our programs. An individual member may join the services in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Mr. [redacted] enrolled on November 20th, 2009, by purchasing a MVP Plus membership when shopping at a [redacted] store. We are mailing Mr. [redacted] a copy of his store receipt that indicates his agreement to enroll in the service and also details the terms and conditions of the enrollment for his review.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in our programs. As such, Mr. [redacted]'s membership was cancelled on June 27th, 2013, and a full refund of $415.60 is being issued to his credit card account. Please note that Mr. [redacted] was billed $445.57 for the service, but he has disputed $29.97 of the charges, which were then charged back to Trilegiant Corporation.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: I had signed up for Travel Advantage and unknown to me by signing up with Travel it also signed me up for Shoppers. I cancelled my Travel within the 30 day timeframe so that I would not be charged for the membership. Not knowing that I was automatically enrolled in Shoppers this membership did not get cancelled. When I called to cancel - the rep on the phone DID not listen to me she talked over me & continued to try to get me to log on & take a look at what I was missing. I repeatedly asked for a supervisor & finally was connected to one. They told me that I am not eligible for a refund of $16.99 since I did not cancel before the time alloted. How can you cancel a membership that you did not know you had?Desired Settlement: A refund of my "membership" charges

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with Travelers Advantage and Shoppers Advantage, services provided by Trilegiant Corporation.

By way of background, Travelers Advantage and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Travelers Advantage and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the names of the services to identify the charges.

After researching her concerns, we found that Ms. [redacted] enrolled in both our Travelers Advantage and Shoppers Advantage services on September 25th, 2013, after being transferred to one of our representatives by [redacted]. Travelers Advantage and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. If Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she was charged the monthly membership fees. The terms of the agreements provide that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage. As such, Ms. [redacted]’s Travelers Advantage was canceled on October 19th, 2013, and a she was not charged a monthly membership fee for the service. Ms. [redacted]’s Shoppers Advantage membership was canceled on December 11th, 2013, and a refund of $34.98 is being issued to her credit or debit card account as full reimbursement of the fees that she was charged.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: Trilegiant Corporation cancelled my protection coverage due to their internal error and admitted this to me on the phone. I have requested my coverage to resume as soon as possible, and for them to admit via email or other correspondence to me explaining their internal error that caused me to not have coverage from the date of wrongful cancellation to re-activation, and that my terms and conditions and coverage has not changed. They have assured me that coverage will resume shortly but they are unable to provide me with an email or correspondence explaining their internal error or affirming that the terms and conditions and coverage have not changed. Due to their error, there is a time period to which I have not had coverage. They allege that one or multiple mailings were mailed to my address prior to cancellation warning or cancellation but I never received any such mailings. These alleged warnings were allegedly sent to me due to account inactivity and/or credit card billing issues. Both of which did not apply to me.Desired Settlement: I want Trilegiant Corporation's error to be acknowledged to me in writing and/or email and for me to be retroactively covered for the period of time that my coverage was canceled due to their internal error, in addition, I want the same terms and conditions and coverage prior to the wrongful cancelation of my coverage.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Identity Protect Plus membership, a service provided by Trilegiant Corporation.

By way of background, Identity Protect Plus is a service offered to customers of [redacted]. A letter was sent to Mr. [redacted] asking him to contact us by a specified date in order to keep his membership active. Because we did not hear from Mr. [redacted] by the date specified in the letter, his Identity Protect Plus membership was discontinued.

We regret that Mr. [redacted] did not receive this letter in a timely manner. Mr. [redacted] can be assured that his membership has been reactivated.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

Review: [redacted]

I am rejecting this response because: My original demands in my complaint are not met or even addressed in the response by [redacted]. I have made it clear that I never received any letter.

Sincerely,

Business

Response:

Thank you for your correspondence regarding [redacted]’s additional concerns with his Identity Protect Plus for PNC Customers membership, a service provided by Trilegiant Corporation.

The business decision was made to have the Identity Protect Plus memberships canceled unless a customer called to opt-in to continue their billing for the service. Before the cancellations were processed, a letter was mailed to the members asking them to contact us in order to keep their memberships active. Again, we regret that Mr. [redacted] did not receive the letter that was sent to him to notify him of this decision. Upon his request, Mr. [redacted]’s Identity Protect Plus membership was reactivated, and the terms and conditions of the membership are the same as they were prior to the cancellation of the service.

We again apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I am rejecting the businesses response because the business decision that Trilegiant made did not apply to me and my demands are not met. My billing and credit card information were up to date at the time of cancellation. I was paying for a service and my membership was wrongfully cancelled.

Sincerely,

Review: I was talking to my personal banker and asked why was I being charged for Charter rewards and she said I don't know so I then proceeded to ask for a supervisor and was on the phone for 2 hours until I finally I spoke to a lady at Affinion,and she said that she could only refund my $$ for a month I told her that I was filing a class action lawsuit against them and then was put on hold for another 15 minutes and a diffirant lady came on the line and said that she would refund the amount of 533.00.With that being said I am now wondering if they really owe me more money??I never signed a contract and am just now relizing that my bank had no clue as to who these people are!!!Which By the way I will cancel my acct. w/ Fifth Third because they are incompatent and don't know what they are doing.(Lack Of Training) They Lost my business.If you could find out if they owe me more than the 533.00 please contact me through my e-mail that I provided.Thank-You Sincerely, [redacted]Desired Settlement: Was charged 3.95 a month for 11 years. I was not sure if they actually owed me more Money than the 533.00???After I told her that I was contacting the Revdex.com she hung up on me so I was curious if they really don't owe me more monies,for instance interest? Pain and suffering because my acct. went into the negative because of that 3.95 chargeand then my bank in turn charge me 31.00..I think it actually happened twice. Thx for looking into this matter and will look forward to hearing from you.

Business

Response:

Thank you for your letter of correspondence regarding [redacted]’s concerns with [redacted]’s Charter Rewards membership, a service provided by Affinion Benefits Group, LLC (“ABG”).

By way of background, ABG is the Plan Administrator for savings and protection programs offered to customers of participating financial institutions nationwide. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join our services in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly.

Our records indicate that Mr. [redacted] was enrolled in the Charter Rewards program after receiving a solicitation which was mailed to select [redacted] customers. The solicitation piece fully and clearly disclosed the terms of the offer. A consumer who received the solicitation was invited to cash a check for $3.95 to activate their membership. Once enrolled, members could cancel at anytime by simply calling our toll-free number, which was listed on the membership materials and owe nothing further. Otherwise, their membership continued, and the monthly membership fee was charged to their checking account.

Our records indicate that Mr. [redacted] was enrolled in the Charter Rewards program on September 12th, 2002, after he cashed the check for $3.95. We are mailing a copy of the check to Mr. [redacted] for his review.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Charter Rewards. As such, Mr. [redacted]’s membership was canceled on February 11th, 2014, and a refund totaling $537.20 is being issued to his checking account as full reimbursement of the fees that he was charged for the service. Mr. [redacted] and Ms. [redacted] may also either e-mail ([redacted]) or fax (###-###-####) me their statements depicting any fees that were incurred due to the Charter Rewards service billings for review and reimbursement.

We have also have taken immediate steps to remove Mr. [redacted]’s name and address from our future mailing lists. However, in some cases, the process to ensure that a name is removed from all mailing lists may take several weeks to complete.

We apologize for any inconvenience that Mr. [redacted] and Ms. [redacted] may have experienced and hope that this matter has been resolved to their satisfaction.

Sincerely,

Customer Relations

Review: After paying off my credit cards completely I realized I had some re-occurring monthly charge that I did not know about. I don't recall ever signing up for this service (as I make it a hard set constant rule not to set up for any monthly service on my credit cards) and when I finally looked at this companies website, it said I was a member since December of 2008 (it is now February 2014)!!! I have been unknowingly and falsely charged over $1,000.00 dollars for service I NEVER EVER would have signed up for !! After doing some investigating into this company I realized that this "unknown sign-up / charge" was a common complaint & re-occuring problem. I think this is extremely unjust and that this company should be held accountable for the scam they are running. I would also like to know if there is any legal action I can take against them? Thank you.Desired Settlement: I would like all of my money back for this racket that good people are getting scammed into-- My estimate is $1,152.00 and that doesn't even include the amount of interest my credit card was charging on a service I never wanted.

Business

Response:

Our records indicate that Ms. Jennifer Lauricella completed an online transaction at www.cheaptickets.com on December 15, 2008. After completing the transaction he was offered a free 30-day trial of our Reservation Rewards service and a $20 Cash Back Incentive for trying our service, which he accepted.

Ms. Lauricella accepted the trial membership offer for Reservation Rewards by entering the email address [email protected] twice and then clicking the “YES!” button on the page. Immediately to the left of the “YES!” button are the “Offer and Billing Details.” The Offer and Billing Details set forth the terms of the offer, including the $12 monthly membership fee following the free trial and advise the consumer that the fee will be billed to the credit or debit card she used for her transaction with CheapTickets. Immediately above the location on the offer page where Ms. Lauricella entered her email address twice and clicked “Yes” is the following statement:

“By entering my email address as my electronic signature and clicking YES, I have read and agree to the Offer and Billing Details and authorize CheapTickets to securely transfer my name, address and credit or debit card information to Reservation Rewards for billing and benefit processing.”

Thus, by accepting the offer, Ms. Lauricella agreed that the Reservation Rewards $12 monthly membership fee would be billed to the credit or debit card used in connection with her transaction with CheapTickets.com. Immediately after clicking the “YES!” button, Ms. Lauricella was taken to another screen welcoming her to the program. This page advised Ms. Lauricella that she had just joined Reservation Rewards. Within the next few minutes, Ms. Lauricella was sent an email from us including her membership kit and password and reminding her to use her $20 Cash Back Incentive.

On December 16, 2008, we sent Ms. Lauricella an email reminding her to use the benefits of her membership. On December 22, 2008, we sent her an email reminding her to use her $20 Cash Back Incentive. On January 2, 2009, we sent Ms. Lauricella an email to remind her that the free trial membership would conclude on January 14, 2009, and at that time, she would be billed the monthly membership fee. The email also included our toll-free telephone number if she wished to cancel, in which event, she would not be charged.

Ms. Lauricella was charged the first $12 monthly membership fee at the end of her trial membership on January 14, 2009. That same day, we sent her an email reminding her of the benefits of the membership. Ms. Lauircella was charged the monthly membership fee from January of 2009 to February of 2014. In addition, we continued to send emails to Ms. Lauricella on a monthly basis to remind her to use all the benefits of the Reservation Rewards service.

Ms. Lauricella’s membership has been canceled and she will no longer be billed for the Reservation Rewards service. Our records indicate that Ms. Lauricella’s membership is affected by the settlement. We have a dedicated team that is handling this settlement that will be able to provide Ms. Lauricella with more details involving her situation. She can reach them at ###-###-####, Monday – Friday between the hours of 9 AM to 9 PM EST.”

Reservation Rewards makes every effort to be straightforward with its offers, allowing consumers to make educated choices regarding the products and services they purchase. For this reason, it puts the most significant details of its offers in a prominent location -- immediately next to the acceptance button (so that a consumer will have those details in front of him or her before joining the service). In addition, Reservation Rewards places its key offer details on the very same page as the “YES!” button rather than requiring a consumer to click through one or more links in order to find these details. Moreover, when a misunderstanding such as the one with Ms. Lauricella occurs, we are pleased to cancel a customer’s membership, as we have in this instance.

We trust this resolves this matter, however, if you have questions or need additional information, please do not hesitate to contact me.

Sincerely,

Trisha J. Hoffman

Manager, Customer Relations

Review: I purchased tickets online via [redacted] for the [redacted] in [redacted]. At checkout, the Great Fun program was advertising a $50 rebate if you join their program for $1. I called and joined the program on 2-12-14 with a person named [redacted] told me I would be charged the $1 for the trail program and 16.99 in 30 days if I dont cancel and that I would receive a confirmation email within 5 days-upon delivery of that email is when the 30 day trial would start. Well I never received the confirmation email. [redacted] also told me that I would receive a memebership card within 2 weeks after the origional confirmtion email then I would receive the rebate forms to send in and get the rebates. [redacted] told me on 2-12-14 when I signed up that they were actually offering two $50 rebates for a total of $100. I asked him many questions and he assured me the rebates come in the form of a check that I can take to any bank and cash for cash. Long story short, I never received the confirmation email or membership card/info so I called back on 3/5/15 (21 days later) and spoke with a person named [redacted] sent the confirmation email again and resent the memebership info again. I asked her when the trial period was and she told m it started 2/13/14 and would end on 4/6/14 (not what [redacted] had told me). I finally received the membership packet-but no card. I have never once received a confirmation email, but I did receive later ones that seemed like normal emails, offers, etc. HOWEVER I STILL HAVE NOT RECEIVED THE TWO $50 REBATE FORMS YET!So I call customer service back on 3-21-14 and spoke with a person named [redacted]. I summarized the above issues, he apologized, and let me know that the system does show my previous calls. [redacted] told me that he is going to email me the rebate forms because this is now an extended issue and that he is resending the physical forms to my house again.He personally guaranteed that they will be there in 7-10 days. It is now 4/1/14 and I havent received the forms!!!!Desired Settlement: I want the two $50 rebate checks sent to me. I should not have to fill the forms out now that there has been an issue for over a month. I will fill them out if I have to, that is not a problem. But I want the total $100 rebate check as promised, advertised, and guaranteed by 3 of the Great Fun's Customer Service employees. I would also like the $1 trial payment refunded and will be canceling my membership by April 6th with or without the rebate checks that still must be sent to me.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Great Fun membership, a service provided by Trilegiant Corporation.

We regret that Ms. [redacted] did not receive her rebate forms in a timely manner. In order to uphold our high level of customer satisfaction, Ms. [redacted] may either e-mail ([redacted]) or fax (###-###-####) me her [redacted] receipts, and I will have her rebates processed by our Claims department.

In addition, Ms. [redacted]’s Great Fun membership was canceled on April 1st, 2014, and a refund for $1.00 will be issued to her credit or debit card account as reimbursement of the trial fee that she was charged.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: I got an advertising pamphlet in the mail asking me to join their company "shoppers advantage" offering a $50 [redacted] gift card to try them for a month cancel at anytime. They needed my debit card info to take out $16.99 if I decided to stay with the company so they could withdrawal $16.99 per month for membership. That was the end of January. I was not informed when I "joined" shoppers advantage I was also enrolled in "great Fun" doing so they withdrew not only for one but $16.99 for each. I called and cancelled and they continue to take $33.98 per month for a total of $135.92. I [redacted] and this has been a real hardship. I noticed online I am not the only person to be scammed by this company.Desired Settlement: I would like to be refunded my entire $135.92. Also want them to stop taking the money out of my account!

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Shoppers Advantage and Great Fun memberships, services provided by Trilegiant Corporation.

By way of background, Shoppers Advantage and Great Fun are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Shoppers Advantage and Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

After researching her concerns, we found that Ms. [redacted] was enrolled in both our Shoppers Advantage and Great Fun services on December 15th, 2013, after being transferred to one of our representatives to learn about a special offer when trying the services for trial periods. The offer for joining Shoppers Advantage was $20 worth of rebates for gas purchases. The offer related to Great Fun was a $50 [redacted] gift card. Shoppers Advantage and Great Fun go to great lengths in order to ensure that an authorized person agrees to the memberships. If Ms. [redacted] did not inform us that she wished to cancel her memberships at the end of her trial periods, she would be charged the monthly membership fees. The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Great Fun. As such, Ms. [redacted]’s Shoppers Advantage membership was canceled on April 10th, 2014, and a full refund of $33.98 will be issued to her debit card account. Ms. [redacted]’s Great Fun membership was canceled on May 15th, 2014, and an additional refund totaling $67.96 will be issued to her account as full reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: This company [redacted] and its affiliate Affinion have charged me for services that I did not authorized or could utilize in any manner under the names "[redacted]" and "[redacted]" (billed as T[redacted]). I have no record of any correspondence from either company. I was charged 16.99 for both since 5/2012. I am estimating that I have lost $849.50 in recurring charges. I do not have any valid usernames on either site, therefore I never utilized any offer they allegedly "offered" to me. I'm currently awaiting something to be mailed to me that will show "if" and "how" I was enrolled. I only became aware of these charges due to unrelated article about credit fraud.Desired Settlement: I want a FULL refund of my $849.50, which I feel is fair as I dont have time to figure out damages caused in interest. I do not wish to take this matter to the Attorney General in [redacted], despite us being a Triple Penalty state. I would like for this matter to be handled professionally and promptly.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with his [redacted] and [redacted] memberships, services provided by [redacted] Corporation.

By way of background, [redacted] and [redacted] are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the services. An individual member may join [redacted] and [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

Our records indicate that [redacted] was enrolled in our [redacted] and [redacted] services on May 6, 2012, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, [redacted] was presented with the option to enroll in [redacted] and [redacted], which our records indicate he accepted. According to the terms of the agreements for [redacted] and [redacted], if [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.

[redacted] and [redacted] go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that [redacted] provided his date of birth to the representative confirming his authorization to enroll in the services.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] and [redacted]. As such, [redacted]’s [redacted] membership was canceled on July 12, 2014, and a full refund of $357.79 will be issued to his credit or debit card account. [redacted]’s [redacted] membership was canceled on July 10, 2014, and an additional credit of $357.79 is being issued to his account as a refund for this service. Please be advised that [redacted] has also disputed an additional $101.94 of our charges, which were then charged back to [redacted] and [redacted]. He will not be required to pay those fees.

We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will be awaiting repayment to my cards for $715.58 ($357.79 x 2) to my cards promptly.

Sincerely,

Review: FYE VIP PASS membership they keep billing me these payments of 11.99 and I don't know how get rid of it I been doing research there are other people with the same problem I believe it is some kind of scam. I came upon this one review where somebody wrote to the Revdex.com and you all were able to fix it so that they won't be billedDesired Settlement: I would just like that payments taken out of my account to stop

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his FYE Backstage Pass VIP membership, a service provided by Trilegiant Corporation.

By way of background, FYE Backstage Pass VIP is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in FYE Backstage Pass VIP. An individual member may join the service in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Mr. [redacted] enrolled on August 3, 2013, by purchasing an FYE Backstage Pass VIP membership when shopping at an FYE store. We are mailing Mr. [redacted] a copy of his store receipt that indicates his agreement to enroll in the service and also details the terms and conditions of the enrollment for his review.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in FYE Backstage Pass VIP. As such, Mr. [redacted]’s membership was cancelled on September 3, 2014, and a refund of $107.91 will be issued to his credit or debit card account as full reimbursement of the fees that he was charged for the service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: This morning, I discovered a charge of $11.99 to my credit cord for FYE-BP-VIP/[redacted]. As I did not have a transaction for this amount, I sent a request to dispute this charge with my credit card company who then informed me that there had been charges for this sum from the same company since September 2011. I did not authorize any charges as I did not even know what they were for or who the company was. So, all charges dating back to that date have been disputed.As of this month, I have been charged a total of $431.64 from FYE-BP-VIP. An internet search revealed that the company is F.Y.E and the charge is for a monthly Backstage Pass VIP membership. I discovered this because there are thousands of consumer complaints filed against the company for these monthly charges. As I do not have and never received a FYE-BP-VIP membership card, I have no way of discovering how the company gained access to my credit card information. I am assuming it may have been from a purchase at [redacted] which was taken over by FYE but stopped doing business in 2011. Therefore, I have no way to speak to anyone at [redacted] here in [redacted] to try to resolve this matter. Due to the large number of complaints not only nationally but worldwide, I believe that there needs to be something done to not only remedy my situation but also to alert other consumers about this issue. Online posts suggest calling the company directly and speaking to a supervisor to demand a full refund. Unfortunately, I've called the consumer helpline several times today but nobody picks up the phone. An e-mail requesting a refund has been sent. Other consumers stated the only way the company would issue a full refund immediately was if they were contacted by the Revdex.com.

Product_Or_Service: F.Y.E. Backstage Pass VIP (never purchased)Desired Settlement: DesiredSettlementID: Refund

I would like a refund of the entire amount automatically charged to my credit card from FYE-BP-VIP for $431.64. I would like this either credited back to my credit card or a cashiers check for the entire amount. I would also like an assurance from the company that the membership I never had is cancelled.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her Backstage Pass VIP membership, a service provided by Trilegiant Corporation.

By way of background, Backstage Pass VIP is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in Backstage Pass VIP. An individual member may join our services in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that [redacted] enrolled on September 26, 2011, by purchasing a Backstage Pass VIP membership when shopping at a [redacted] store. We are mailing Ms. [redacted] a copy of her store receipt that indicates her agreement to enroll in the service and also details the terms and conditions of the enrollment for her review.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Backstage Pass VIP. As such, Ms. [redacted] membership was canceled on October 15, 2014, and a refund totaling $431.64 will be issued to her credit card account as full reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: Customer Service will lie to you!

I called to cancel my account with Travelers Advantage in August 2014. I spoke to a woman named [redacted]. She tried several times to change my mind by offering extra savings but in the end I said I still wanted to cancel my account. Then in October I received a bill from Travelers Advantage. Upon calling I was told that in August they did have record of me calling to cancel but at the end of my call will [redacted] I had changed my mind and wanted to keep my account with them. Not only that but they stated they had sent me coupons that I had requested. I did not request coupons and I did not change my mind on canceling my account.Desired Settlement: I just want people to know how this company will lie and try to charge you for services you have cancelled. Lucky, the bank account I had originally set up with was now closed so they did not get money for services I had not requested.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her Travelers Advantage membership, a service provided by Trilegiant Corporation.

Please be assured that we make every effort to comply with a member’s request to cancel their membership in Travelers Advantage for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and he/she will owe nothing further.

We regret that Ms. [redacted] initial request to cancel her Travelers Advantage membership was not effectively processed. Ms. [redacted] can be assured that her Travelers Advantage membership was canceled on October 27, 2014, and we will no longer attempt to charge her for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: I ordered tickets on [redacted], and after completion of my order, an ad came up on the page to get a mail in rebate. I called the number and was connected to "Great Fun". After listening to the sales pitch, I was offered a second mail-in rebate, as long as I signed up for the trial membership. I accepted and gave my information the the sales rep. I was told everything would be sent in a few days. I was charged $1 for the trial membership, and have emailed the company to find out where my promised rebate forms are. After several days, I finally got an email back asking for my information to look up my account. After giving them all my information, they told me they could not find my membership information, yet I was charged for the trial, and I know I'm going to be charged the recurring monthly fee.Desired Settlement: I would like the 2 mail-in rebates, or cash value of the rebates (2 @$30 each), and cancellation of the service before I am charged the recurring fee.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with his Great Fun membership, a service provided by Trilegiant Corporation. Our records indicate that [redacted] was enrolled in our Great Fun service on February 4, 2015, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, [redacted] was presented with the option to enroll in Great Fun. The offer for joining Great Fun was two $30 purchase rebates. In order to avail themselves of the promotional offer, members are normally required to return the rebate forms that are included in their membership kit or sent to the e-mail provided during the enrollment process along with their corresponding receipts of purchase. It may take up to fifteen business days for a member to receive their rebate forms by mail. Upon our receipt of the completed rebate forms and receipts, rebate checks would usually be delivered within 4-6 weeks. In order to uphold our high level of customer satisfaction, [redacted] may either e-mail [redacted]) or fax ([redacted] his receipts to my attention, and I will have his rebates processed by our Claims department. He does not need to include his rebate forms if he has still yet to receive them. In addition, [redacted] Great Fun membership was canceled on February 18, 2015, and he will not be charged a monthly fee for the service. We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely, [redacted]Customer Relations

Review: I recieved a card in the mail stating I had won a $100 gift card. I called the number and proceeded to listen to the responder. I was told I had been selected as the winner of the card and for $1 I could recieve the card by mail. I was then told not to interrupt the responder as she read a script while being recorded and to just say yes when she asked. I did and I was extremely confused as she had stated I was agreeing to seven different purchases for a dollar a couple dollars ect. She told me it was the script and I would just need to call and cancel once I recieved the card in the mail. I told her no to forget it completely. She then said I could not cancel until I recieved the package in the mail and not to worry because I would not be charged until then. Two days later several charges appeared totaling over $80.00. We had to close our account at Chase. I called several times and was told it was not possible and I had to wait for the package to cancel it completely and then finally was given eight different numbers for the different companies I needed to call to cancel all of the reoccuring membership charges each month ranging from $19.99 to $39.99 per month each! THEN I call them and try to cancel and they will not accept the cancellation. The responder keeps repeating the greatness of the value and interrupting me and so on. They each refused to cancel my "memberhip" until the trial period was over. I called again and was told I could not cancel after the trial period expired! PLEASE HELP. They are going to put this on my credit due to lackof payment for a contractual agreement. AND today I recieved a SECOND membership pack in my name so now there are two of them!Desired Settlement: Seriously investigate this company which sucks millions from people every year with fraudulant intentions and bogus contracts and trained responders that will lie, lie, lie in order to get their comission. I want my money back, I want them to pay others back they have scammed. I did not ever recieve the "gift card" that I had "won", it was a lie. I recieved coupons for rebates from their website if I purchased so much from their affiliated businesses. Complete fraud!

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charge. Our records indicate that Ms. [redacted] was enrolled in both Great Fun and Shoppers Advantage on April 23, 2015. On that date, she was asked if she would like to learn about special offers for trying the services for trial periods. The offer for joining Great Fun was two $20 purchase rebates. The offer related to Shoppers Advantage was an additional $40 in gas purchase rebates. Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offers in the services. During the enrollments, Ms. [redacted] was provided with the terms of the memberships in Great Fun and Shoppers Advantage. Great care is taken to ensure that the consumer authorizes enrollment in the programs. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods. Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers which are provided during enrollment and listed on the membership materials and owe nothing further. Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Ms. [redacted] Great Fun and Shoppers Advantage memberships were both canceled during the trial periods. Pursuant to the terms relayed to her, Ms. [redacted] was billed $1 for each of the first 30-days of service for the membership programs. Our records indicate that Ms. [redacted] disputed those charges with her credit card company and the fees were refunded. Ms. [redacted] has incurred no additional fees from the Great Fun and Shoppers Advantage services, and Great Fun and Shoppers Advantage would not be associated with any of the additional charges that Ms. [redacted] references in her complaint. The names of the companies that deducted those other fees should be reflected on Ms. [redacted] statement (which should be listed in the billing descriptor located next to the charges), and she would need to contact any other companies that billed her to help resolve her concerns. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, [redacted]Customer Relations

This complaint is for [redacted] road side assistance company. I broke down Friday 2.26.16 on my motorcycle. I'm a female rider and it was getting dark. I called [redacted] to come get me. The tow truck driver put my motorcycle on his truck. Called [redacted] and was told they do not cover motorcycle and it would cost me 276.00 to have my bike towed. Of course I had the tow truck driver take my bike off the truck. Now I have had my motorcycle towed by [redacted] before with no problems or charge. The policy does say motorcycle are not covered, however if they have a policy then they should stand by it. Not one day yes we will tow you and the next time sorry this will cost you. I fell that [redacted] should have honored the tow as the did before. I canceled my policy. Than goodness I had road side assistance threw my insurance policy [redacted].

Review: I cancelled Traveler's Advantage membership by phone two times several months apart. The $17.99/month fee is still being withdrawn from my account.

Several months ago I cancelled my Traveler's Advantage membership by phone. Last month I discovered the fees were still being taken from my account. I cancelled my membership again by phone and received a confirmation number. But the fee is still being taken from my account. I attempted to reach customer service and could not reach a representative.Desired Settlement: I would like a refund for the past 6 months and would like the membership cancelled with no futher fees taken from my bank account.

Business

Response:

Business Response /* (1000, 5, 2013/06/11) */

Thank you for your correspondence regarding [redacted]'s concerns with his Travelers Advantage membership, a service provided by Trilegiant Corporation.

Please be assured that we make every effort to comply with a member's request to cancel their membership in Travelers Advantage for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership, and they will owe nothing further.

We regret that Mr. [redacted]'s initial request to cancel his Travelers Advantage membership was not effectively processed. Mr. [redacted] can be assured that his membership was canceled on May 24th, 2013, and a refund of $107.94 will be issued to his debit card account as reimbursement of the last six monthly fees that he was charged.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer Response /* (-5, 10, 2013/07/13) */

I did receive the stated refund from Traveler's Advantage. Thank you.

Review: While traveling in Kentucky in May of 2012, my car broke down, and I was forced to stay in a hotel for the night. When booking a hotel room, [redacted] offered me a discounted rate on a room for signing up for Travelers Advantage. I was advised that the first month was free, and that I would be able to cancel at any time.I called at the beginning to cancel my Travelers Advantage account and confirmed that I would not be billed for it. In reviewing my bank statements, it has been brought to my attention that every month since May 8, 2012, I have been charged for a service called Shoppers Advantage, a service I never signed up for. I was never even offered the service to decline it.When I called to inquire about these charges and receive a refund, I was advised to write to [redacted] for a refund.Being charged $16.99 per month without my consent for 15 months totals $254.85. I have written to the company to receive a refund.

Product_Or_Service: Traveler's Advantage

Account_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Refund

Since I have been billed for 15 months of a service that I never signed up for at 16.99/month, I would like a complete refund of $254.85. I have written to the address I was given, but I doubt much will come of it. I would also like to make it clear that I consent to none of the services associated with Shopper's Advantage, Traveler's Advantage or any other of their companies.

Business

Response:

Business Response /* (1000, 5, 2013/07/11) */

Thank you for your correspondence regarding [redacted]'s concerns with her Travelers Advantage and Shoppers Advantage memberships, services provided by Trilegiant Corporation.

By way of background, Travelers Advantage and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in Travelers Advantage or Shoppers Advantage. An individual member may join the services in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

After researching her concerns, we found that Ms. [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on March 23rd, 2012, after being transferred to one of our representatives by [redacted]. Travelers Advantage and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. If Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the monthly membership fees. The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage. As such, Ms. [redacted]'s Travelers Advantage membership was canceled on April 13th, 2012, during the trial period, and she was not charged a monthly fee for the service. Ms. [redacted]'s Shoppers Advantage membership was canceled on July 8th, 2013, and a refund of $255.85 will be issued to her debit card account as full reimbursement of the fees that she was charged.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: A charge of $19.99 appeared on my credit card this month from this business. I have never heard of this company and definitely never signed/agreed to subscribe to their service. When I looked into it online there are several complaints about them, most with the same issue I had. They charge you without your knowledge/permission. Some of the complaints state that this has been an issue for several months and they were still being charged after cancelling multiple times, even though they had never subscribed. I demanded that the service be cancelled and that the charge be refunded. The first person tried to talk me out of this and wanted to send me a package with information on this service. I refused and he agreed to cancel the service, but said he could not refund the charge. I demanded to speak with a supervisor that could provide me confirmation that I had subscribed to the service. He could not bet he was "sorry that I misunderstood when I subscribed"? I NEVER DID!Desired Settlement: DesiredSettlementID: No settlement requested - for

Please look into this business.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with Great Fun, a service provided by Trilegiant Corporation.

By way of background, Great Fun is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Mr. [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on May 30th, 2013. On that date, Mr. [redacted] was asked if he would like to learn about a special offer when trying the services for trial periods. The offer for trying Great Fun was $40 worth of [redacted] gift cards. The offer related to Shoppers Advantage was a $25 [redacted] gift check. Mr. [redacted] provided his first and last name, address, and billing information in order to accept the offers in the services.

During the enrollments, Mr. [redacted] was provided with the terms of the memberships in the services. Great care is taken to ensure that the consumer authorizes enrollment in the programs. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods. Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers, which are provided during enrollment and listed on the membership materials and owe nothing further.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Mr. [redacted]’s Great Fun membership was canceled on September 17th, 2013, and a full refund of $60.97 will be issued to his credit card account. Mr. [redacted]’s Shoppers Advantage membership was canceled on June 25th, 2013, during the trial period, and he was not charged a monthly fee for the service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I first became aware of recurring, unidentified monthly charge of $17.55 to my [redacted] debit/checking account in April 2014. The charge was identified on my bank statement under the generic heading "CHUBB". I had no idea what this charge was for. Initially, I thought it was a student loan charge from either undergraduate or medical school. I first contacted [redacted], they couldn't provide much information and advised I contact the company responsible for the charges. After doing some internet research, I found out this charge was coming from the Affinion Group, headquartered in Nashville, TN. I became aware of numerous complaints, class action suits, & other litigation against the company for deceptive & fraudulent practices Affinion had repeatedly engaged in. I contacted Affinion on 4/8/14, spoke with specialist ID# CSFRK114 regarding above concerns. He said I had been enrolled in "Hospital Accident Insurance Coverage" since 10/06 and they had "proof" that I had signed up for this. I asked they cancel my coverage, mail me a copy of the proof they had that I had signed up for this, and provide a full refund since I never enrolled in their services. I received a letter from them on 4/11/14 stating they cancelled my coverage, but no mention of providing a refund or other explanation was given. They did not send me the proof I asked for (that they said they had) that said I had signed up for their services.I explained I had never knowingly signed up for any service through them. I didn't know they even existed. Since I was supposedly enrolled in the above policy, why had I never received any kind of correspondence from them detailing my supposed coverage. No answer was given to me. I found out I had been charged $17.55 monthly from Affinion Group since 10/2006. This totaled 91 monthly payments of $17.55, for a total of $1,597.05. I wrote a letter to them on 5/15/14 detailing my concerns and asking for a full refund of $1,597.05. I have never received a response.Desired Settlement: I'm simply asking for a full refund in the amount of $1,597.05 that I was billed for, unknowingly from 10/06 to last billing in 5/14. This company's behavior is deceptive and fraudulent. I was billed for a service I did not sign up for & didn't know existed. I would like a check in the above amount mailed to my home address:[redacted]

Business

Response:

July 16, 2014

VIA ONLINE SUBMISSION

Revdex.com (“Revdex.com”)

Revdex.com Complaint Department

RE: Revdex.com Case #: [redacted]

Dear Sir or Madam:

This correspondence is in regard to the above referenced complaint

filed with your office.

Due to Privacy, we are not able to provide specific information

regarding insurance related matters on this website. Please be assured that a

written response addressing all issues raised by the complainant will be sent

directly to the Primary Insured under separate cover within the next seven (7)

to ten (10) business days.

We appreciate your understanding regarding this matter.

Sincerely,

Third Party Administrator

cc: carrier

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I received a direct deposit in the amount I requested. Really appreciate your help in this matter. Thanks again.

Sincerely,

Review: When I signed up for [redacted] at an initial rate of $1.00, I was not told that I was also signing up for [redacted] at another $1.00. I was told that I could cancel any time. I tried multiple times to cancel and the company makes it very difficult (e.g., no clear guidance on how to cancel on the website or in emails, signing me up for a separate unrelated rewards program that was free and clearly meant to be a distractor cancellation, long wait times on the phone). I did manage to cancel [redacted] before being charged the $16.99 fee. However, I was charged $16.99 twice for [redacted], which I never agreed to do. When I saw these charges on my account, I immediately called [redacted] to cancel and they stated I was not eligible for a refund. The agent refused to forward me to any kind of complaint department where I could request a refund and simply repeated that I was not eligible, despite my acknowledging my intent to report such misrepresentation of service to the Revdex.com. My only request is a refund for the two charges of $16.99 plus the $1.00 charge, leading to a total refund of $34.98. For the sake of other consumers, these companies ought to be made to revise their practices.Desired Settlement: A refund in any form of $34.98, delivered in a timely manner.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her [redacted] and [redacted] memberships, services provided by [redacted] Corporation.

By way of background, [redacted] and [redacted] are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join [redacted] and [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

After researching her concerns, we found that [redacted] was enrolled in both our [redacted] and [redacted] services on June 9, 2014, after being transferred to one of our representatives by [redacted]. The offer for joining [redacted] was $40 in hotel reservations rebates. The offer related to [redacted] was $40 worth of rebates for gas purchases. [redacted] and [redacted] go to great lengths in order to ensure that an authorized person agrees to the memberships. If [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the monthly membership fees. The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] and [redacted]. As such, [redacted]’s [redacted] membership was canceled on July 8, 2014, and she was not charged a monthly fee. [redacted]’s [redacted] membership was canceled on September 23, 2014, and refunds totaling $51.97 will be issued to her credit or debit card account as full reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will reopen the claim if the described refund has not been delivered in a timely fashion. I sincerely thank you for your assistance in this matter. Thank you very much!

Sincerely,