Affinion Group, Inc.

Review: This company [redacted] and its affiliate Affinion have charged me for services that I did not authorized or could utilize in any manner under the names "[redacted]" and "[redacted]" (billed as T[redacted]). I have no record of any correspondence from either company. I was charged 16.99 for both since 5/2012. I am estimating that I have lost $849.50 in recurring charges. I do not have any valid usernames on either site, therefore I never utilized any offer they allegedly "offered" to me. I'm currently awaiting something to be mailed to me that will show "if" and "how" I was enrolled. I only became aware of these charges due to unrelated article about credit fraud.Desired Settlement: I want a FULL refund of my $849.50, which I feel is fair as I dont have time to figure out damages caused in interest. I do not wish to take this matter to the Attorney General in [redacted], despite us being a Triple Penalty state. I would like for this matter to be handled professionally and promptly.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with his [redacted] and [redacted] memberships, services provided by [redacted] Corporation.

By way of background, [redacted] and [redacted] are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the services. An individual member may join [redacted] and [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

Our records indicate that [redacted] was enrolled in our [redacted] and [redacted] services on May 6, 2012, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, [redacted] was presented with the option to enroll in [redacted] and [redacted], which our records indicate he accepted. According to the terms of the agreements for [redacted] and [redacted], if [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.

[redacted] and [redacted] go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that [redacted] provided his date of birth to the representative confirming his authorization to enroll in the services.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] and [redacted]. As such, [redacted]’s [redacted] membership was canceled on July 12, 2014, and a full refund of $357.79 will be issued to his credit or debit card account. [redacted]’s [redacted] membership was canceled on July 10, 2014, and an additional credit of $357.79 is being issued to his account as a refund for this service. Please be advised that [redacted] has also disputed an additional $101.94 of our charges, which were then charged back to [redacted] and [redacted]. He will not be required to pay those fees.

We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will be awaiting repayment to my cards for $715.58 ($357.79 x 2) to my cards promptly.

Sincerely,

Review: I received a letter claiming I signed up for a Service that will be charged to my account at $a month if I do not respond.I called the number listed on the form and am told there is min hold timeI signed on to the WEBSITE they list only to find a 3rd party form with too much information required to make it legitimate.Desired Settlement: I do not want or even know what this is forI do not want this to be charged to my account.I would require confirmation that AFFinion and there affiliates are not charging me anything.There are a lot of complaints on the internet about this companies "SLamming" practices
Business
Response:
Thank you for your correspondence regarding [redacted]’s concerns with his Priority membership, a service provided by Affinion Benefits Group, LLC (“ABG”)
By way of background, ABG is the Plan Administrator for savings and protection programs offered to customers of participating financial institutions nationwideOur records indicate that Mr[redacted] was enrolled in the Priority program effective October 12th, 1994, through his participating financial institution, [redacted]The Priority program provides various savings and health discount benefits including access to a hotel savings network, the RXTM Prescription Drug Program, and discounts on prescription eyeglasses and contacts at over 22,participating optical providers nationwideAlso included as a benefit of the service is group Accidental Death and Dismemberment Insurance
Please be assured that we make every effort to comply with a member’s request to cancel their membership in the Priority program for any reasonAccordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership, and they will owe nothing furtherMr[redacted] can be assured that his membership was canceled on December 2nd, 2013, and he will no longer be charged a monthly fee for the service
We apologize for any inconvenience that Mr[redacted] may have experienced and hope that this matter has been resolved to his satisfaction
Sincerely,
Customer Relations
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution has accomplished my goalThat was to stop the fees from being charged to my account
I do want to add however that practices like those of the Affinity Group are predatory and unsavorySince they claimed that the fee that they were charging to my checking account was sanctioned by [redacted] and that I signed up for their services was a total fraudAlso the fact that you could not contact them by any means that they provided them forced me to resort to your services was also predatoryThank you for assisting me in this matter

Review: I recieved a card in the mail stating I had won a $100 gift card. I called the number and proceeded to listen to the responder. I was told I had been selected as the winner of the card and for $1 I could recieve the card by mail. I was then told not to interrupt the responder as she read a script while being recorded and to just say yes when she asked. I did and I was extremely confused as she had stated I was agreeing to seven different purchases for a dollar a couple dollars ect. She told me it was the script and I would just need to call and cancel once I recieved the card in the mail. I told her no to forget it completely. She then said I could not cancel until I recieved the package in the mail and not to worry because I would not be charged until then. Two days later several charges appeared totaling over $80.00. We had to close our account at Chase. I called several times and was told it was not possible and I had to wait for the package to cancel it completely and then finally was given eight different numbers for the different companies I needed to call to cancel all of the reoccuring membership charges each month ranging from $19.99 to $39.99 per month each! THEN I call them and try to cancel and they will not accept the cancellation. The responder keeps repeating the greatness of the value and interrupting me and so on. They each refused to cancel my "memberhip" until the trial period was over. I called again and was told I could not cancel after the trial period expired! PLEASE HELP. They are going to put this on my credit due to lackof payment for a contractual agreement. AND today I recieved a SECOND membership pack in my name so now there are two of them!Desired Settlement: Seriously investigate this company which sucks millions from people every year with fraudulant intentions and bogus contracts and trained responders that will lie, lie, lie in order to get their comission. I want my money back, I want them to pay others back they have scammed. I did not ever recieve the "gift card" that I had "won", it was a lie. I recieved coupons for rebates from their website if I purchased so much from their affiliated businesses. Complete fraud!

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charge. Our records indicate that Ms. [redacted] was enrolled in both Great Fun and Shoppers Advantage on April 23, 2015. On that date, she was asked if she would like to learn about special offers for trying the services for trial periods. The offer for joining Great Fun was two $20 purchase rebates. The offer related to Shoppers Advantage was an additional $40 in gas purchase rebates. Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offers in the services. During the enrollments, Ms. [redacted] was provided with the terms of the memberships in Great Fun and Shoppers Advantage. Great care is taken to ensure that the consumer authorizes enrollment in the programs. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods. Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers which are provided during enrollment and listed on the membership materials and owe nothing further. Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Ms. [redacted] Great Fun and Shoppers Advantage memberships were both canceled during the trial periods. Pursuant to the terms relayed to her, Ms. [redacted] was billed $1 for each of the first 30-days of service for the membership programs. Our records indicate that Ms. [redacted] disputed those charges with her credit card company and the fees were refunded. Ms. [redacted] has incurred no additional fees from the Great Fun and Shoppers Advantage services, and Great Fun and Shoppers Advantage would not be associated with any of the additional charges that Ms. [redacted] references in her complaint. The names of the companies that deducted those other fees should be reflected on Ms. [redacted] statement (which should be listed in the billing descriptor located next to the charges), and she would need to contact any other companies that billed her to help resolve her concerns. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, [redacted]Customer Relations

Review: I got an advertising pamphlet in the mail asking me to join their company "shoppers advantage" offering a $50 [redacted] gift card to try them for a month cancel at anytime. They needed my debit card info to take out $16.99 if I decided to stay with the company so they could withdrawal $16.99 per month for membership. That was the end of January. I was not informed when I "joined" shoppers advantage I was also enrolled in "great Fun" doing so they withdrew not only for one but $16.99 for each. I called and cancelled and they continue to take $33.98 per month for a total of $135.92. I [redacted] and this has been a real hardship. I noticed online I am not the only person to be scammed by this company.Desired Settlement: I would like to be refunded my entire $135.92. Also want them to stop taking the money out of my account!

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Shoppers Advantage and Great Fun memberships, services provided by Trilegiant Corporation.

By way of background, Shoppers Advantage and Great Fun are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Shoppers Advantage and Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

After researching her concerns, we found that Ms. [redacted] was enrolled in both our Shoppers Advantage and Great Fun services on December 15th, 2013, after being transferred to one of our representatives to learn about a special offer when trying the services for trial periods. The offer for joining Shoppers Advantage was $20 worth of rebates for gas purchases. The offer related to Great Fun was a $50 [redacted] gift card. Shoppers Advantage and Great Fun go to great lengths in order to ensure that an authorized person agrees to the memberships. If Ms. [redacted] did not inform us that she wished to cancel her memberships at the end of her trial periods, she would be charged the monthly membership fees. The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Great Fun. As such, Ms. [redacted]’s Shoppers Advantage membership was canceled on April 10th, 2014, and a full refund of $33.98 will be issued to her debit card account. Ms. [redacted]’s Great Fun membership was canceled on May 15th, 2014, and an additional refund totaling $67.96 will be issued to her account as full reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: Hi, I had submitted two (2) airline rebate claims in the amount of Fifty ($50 each) when I first signed up to the program back in July 2014, which I did receive. However in the course of my membership, I had made another trip after July & they had sent me a second (2nd) set of rebate claim form (2 @ $50 = $100). In that letter & forms, it does not say or did the agent I talked to at the time had mentioned to me that there was a limit of one (1) claim to be paid per membership. I had filled out & sent my second set of claims ( 2 @ $50 each) in early October 2014 to be reimbursed as part of their membership program. However, when I called on Nov 17, 2014 to check the status, they did acknowledged receipt of claim, but denying those new claims stating that it was only 1 claim to be paid out per membership. I am very disgusted that if that was the case, why did they send me the second set of claims or tell me that it was only 1 per membership. I feel that I did nothing wrong in this matter, but filled out the forms & send appropriate documentation as instructed on the forms. I have since cancelled my membership due to newly stated limits on my membership & am hoping the company makes this right.Desired Settlement: I am expecting a full payout of $100, 2 checks for $50 each for the claims I filed in October but were denied!

Consumer

Response:

I forgot to provide my member number on the claim....Great Fun service-Member [redacted] Thanks!

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with his Great Fun membership, a service provided by Trilegiant Corporation.

As an incentive for joining Great Fun, Mr. [redacted] was offered two $50 cash back rebates to be used toward purchases from [redacted]. The terms of this offer allow a member to redeem the rebate coupons only one time per membership. According to our records, Mr. [redacted] previously submitted these rebates, and two $50 checks were sent to him. Because of this, we have found his additional rebate submissions to be ineligible for payment. We apologize for any misunderstanding concerning the terms of the offer.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun. As such, Mr. [redacted] membership was canceled on November 17, 2014, and a refund of $68.96 will be issued to his credit or debit card account as full reimbursement of the fees that he was charged for the service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will keep this case open until the response is carried through in full & cleared.

Sincerely,

Review: In September 2013, I signed up to a "Hospital Accident Insurance Coverage" plan sponsored by my bank, [redacted], and underwritten by [redacted] (a member insurer of the [redacted] of Insurance Companies). The plan is administered by a third company, Affinion Group. Around the time when I signed up to the plan, I spoke to an Affinion customer service agent and asked whether the coverage would apply to hospitalization overseas in the case of accidents. I was told that it would. Earlier this year, when I received an updated "Description of Coverage" in the mail, I was reading through the terms and noticed that I couldn't find any reference to whether the plan does in fact cover me overseas. I called the Affinion Benefits Group in June 2014 to point this out. A customer service representative named "[redacted]" repeated the verbal assertion that the coverage applies to overseas hospitalizations, but she could not provide me any written guarantee and advised me to mail a letter to her office if I wanted to follow up (because there was no way for me to send an email). I mailed a letter that month. In July, I received a mailed reply that took the form of an automated message - saying "We are unable to process your request due to the following: Please refer to your Certificate of Insurance". I was bothered by this, because I already had checked the certificate and the Affinion letter completely ignored the issue that I was raising. I called Affinion again in August to complain about the letter and repeat my request for written proof that the plan covers me overseas. When I asked a supervisor named [redacted] how she knows that coverage applies overseas, she told me that it is written into her "scripting" for customers. I told her that such "scripting" is not good enough and I need proof in writing. She said she would raise the issue with the insurance carrier and acknowledged that I had opened a "can of worms" - to use her words. But when I called her again this week to ask for an update, she said there has been no word from the carrier. Basically, this means Affinion Benefits Group is making unsubstantiated claims to customers and prospective customers about the terms of an insurance plan that it administers.Desired Settlement: I would like Affinion to immediately stop making baseless claims over the phone, unless they can prove their claims in writing. I also would like to receive an apology from Affinion for failing to address my concerns in a timely and sufficient manner. Unless Affinion changes its "scripting" and sends me an apology soon, I will cancel my plan and tell other people to stay away from Affinion.

Business

Response:

A response to this complaint was sent directly to the consumer on 10-24-14 via [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I purchased a video game from a national chain store, "[redacted]," which has since gone out of business. While purchasing the game, I was asked if I wanted to receive a 20% discount on the purchase by joining their customer loyalty/discount program. I agreed to this, without agreeing to any additional charges, and without providing them with my credit card number. However, the credit card I used to make the purchase began being charged $9.99 every month under the name TLG*GREATFN. After calling customer service for "Great Fun," they told me that I had enrolled in their discount club and this recurring payment when I'd agreed to accept the 20% discount.

Product_Or_Service: Discount Club Membership

Account_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Refund

I would just like to be refunded all of these recurring monthly payments, which I did not agree to. I would be happy to also pay back the 20% discount I received, which should have totaled no more than $12.

Business

Response:

Business Response /* (1000, 5, 2013/07/02) */

Thank you for your correspondence regarding [redacted]'s concerns with his Great Fun/MVP Plus membership, a service provided by Trilegiant Corporation.

By way of background, Great Fun/MVP Plus is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in our programs. An individual member may join the services in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Mr. [redacted] enrolled on November 20th, 2009, by purchasing a MVP Plus membership when shopping at a [redacted] store. We are mailing Mr. [redacted] a copy of his store receipt that indicates his agreement to enroll in the service and also details the terms and conditions of the enrollment for his review.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in our programs. As such, Mr. [redacted]'s membership was cancelled on June 27th, 2013, and a full refund of $415.60 is being issued to his credit card account. Please note that Mr. [redacted] was billed $445.57 for the service, but he has disputed $29.97 of the charges, which were then charged back to Trilegiant Corporation.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: I purchased tickets online via [redacted] for the [redacted] in [redacted]. At checkout, the Great Fun program was advertising a $50 rebate if you join their program for $1. I called and joined the program on 2-12-14 with a person named [redacted] told me I would be charged the $1 for the trail program and 16.99 in 30 days if I dont cancel and that I would receive a confirmation email within 5 days-upon delivery of that email is when the 30 day trial would start. Well I never received the confirmation email. [redacted] also told me that I would receive a memebership card within 2 weeks after the origional confirmtion email then I would receive the rebate forms to send in and get the rebates. [redacted] told me on 2-12-14 when I signed up that they were actually offering two $50 rebates for a total of $100. I asked him many questions and he assured me the rebates come in the form of a check that I can take to any bank and cash for cash. Long story short, I never received the confirmation email or membership card/info so I called back on 3/5/15 (21 days later) and spoke with a person named [redacted] sent the confirmation email again and resent the memebership info again. I asked her when the trial period was and she told m it started 2/13/14 and would end on 4/6/14 (not what [redacted] had told me). I finally received the membership packet-but no card. I have never once received a confirmation email, but I did receive later ones that seemed like normal emails, offers, etc. HOWEVER I STILL HAVE NOT RECEIVED THE TWO $50 REBATE FORMS YET!So I call customer service back on 3-21-14 and spoke with a person named [redacted]. I summarized the above issues, he apologized, and let me know that the system does show my previous calls. [redacted] told me that he is going to email me the rebate forms because this is now an extended issue and that he is resending the physical forms to my house again.He personally guaranteed that they will be there in 7-10 days. It is now 4/1/14 and I havent received the forms!!!!Desired Settlement: I want the two $50 rebate checks sent to me. I should not have to fill the forms out now that there has been an issue for over a month. I will fill them out if I have to, that is not a problem. But I want the total $100 rebate check as promised, advertised, and guaranteed by 3 of the Great Fun's Customer Service employees. I would also like the $1 trial payment refunded and will be canceling my membership by April 6th with or without the rebate checks that still must be sent to me.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Great Fun membership, a service provided by Trilegiant Corporation.

We regret that Ms. [redacted] did not receive her rebate forms in a timely manner. In order to uphold our high level of customer satisfaction, Ms. [redacted] may either e-mail ([redacted]) or fax (###-###-####) me her [redacted] receipts, and I will have her rebates processed by our Claims department.

In addition, Ms. [redacted]’s Great Fun membership was canceled on April 1st, 2014, and a refund for $1.00 will be issued to her credit or debit card account as reimbursement of the trial fee that she was charged.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: I ordered tickets on [redacted], and after completion of my order, an ad came up on the page to get a mail in rebate. I called the number and was connected to "Great Fun". After listening to the sales pitch, I was offered a second mail-in rebate, as long as I signed up for the trial membership. I accepted and gave my information the the sales rep. I was told everything would be sent in a few days. I was charged $1 for the trial membership, and have emailed the company to find out where my promised rebate forms are. After several days, I finally got an email back asking for my information to look up my account. After giving them all my information, they told me they could not find my membership information, yet I was charged for the trial, and I know I'm going to be charged the recurring monthly fee.Desired Settlement: I would like the 2 mail-in rebates, or cash value of the rebates (2 @$30 each), and cancellation of the service before I am charged the recurring fee.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with his Great Fun membership, a service provided by Trilegiant Corporation. Our records indicate that [redacted] was enrolled in our Great Fun service on February 4, 2015, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, [redacted] was presented with the option to enroll in Great Fun. The offer for joining Great Fun was two $30 purchase rebates. In order to avail themselves of the promotional offer, members are normally required to return the rebate forms that are included in their membership kit or sent to the e-mail provided during the enrollment process along with their corresponding receipts of purchase. It may take up to fifteen business days for a member to receive their rebate forms by mail. Upon our receipt of the completed rebate forms and receipts, rebate checks would usually be delivered within 4-6 weeks. In order to uphold our high level of customer satisfaction, [redacted] may either e-mail [redacted]) or fax ([redacted] his receipts to my attention, and I will have his rebates processed by our Claims department. He does not need to include his rebate forms if he has still yet to receive them. In addition, [redacted] Great Fun membership was canceled on February 18, 2015, and he will not be charged a monthly fee for the service. We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely, [redacted]Customer Relations

Review: After paying off my credit cards completely I realized I had some re-occurring monthly charge that I did not know about. I don't recall ever signing up for this service (as I make it a hard set constant rule not to set up for any monthly service on my credit cards) and when I finally looked at this companies website, it said I was a member since December of 2008 (it is now February 2014)!!! I have been unknowingly and falsely charged over $1,000.00 dollars for service I NEVER EVER would have signed up for !! After doing some investigating into this company I realized that this "unknown sign-up / charge" was a common complaint & re-occuring problem. I think this is extremely unjust and that this company should be held accountable for the scam they are running. I would also like to know if there is any legal action I can take against them? Thank you.Desired Settlement: I would like all of my money back for this racket that good people are getting scammed into-- My estimate is $1,152.00 and that doesn't even include the amount of interest my credit card was charging on a service I never wanted.

Business

Response:

Our records indicate that Ms. Jennifer Lauricella completed an online transaction at www.cheaptickets.com on December 15, 2008. After completing the transaction he was offered a free 30-day trial of our Reservation Rewards service and a $20 Cash Back Incentive for trying our service, which he accepted.

Ms. Lauricella accepted the trial membership offer for Reservation Rewards by entering the email address [email protected] twice and then clicking the “YES!” button on the page. Immediately to the left of the “YES!” button are the “Offer and Billing Details.” The Offer and Billing Details set forth the terms of the offer, including the $12 monthly membership fee following the free trial and advise the consumer that the fee will be billed to the credit or debit card she used for her transaction with CheapTickets. Immediately above the location on the offer page where Ms. Lauricella entered her email address twice and clicked “Yes” is the following statement:

“By entering my email address as my electronic signature and clicking YES, I have read and agree to the Offer and Billing Details and authorize CheapTickets to securely transfer my name, address and credit or debit card information to Reservation Rewards for billing and benefit processing.”

Thus, by accepting the offer, Ms. Lauricella agreed that the Reservation Rewards $12 monthly membership fee would be billed to the credit or debit card used in connection with her transaction with CheapTickets.com. Immediately after clicking the “YES!” button, Ms. Lauricella was taken to another screen welcoming her to the program. This page advised Ms. Lauricella that she had just joined Reservation Rewards. Within the next few minutes, Ms. Lauricella was sent an email from us including her membership kit and password and reminding her to use her $20 Cash Back Incentive.

On December 16, 2008, we sent Ms. Lauricella an email reminding her to use the benefits of her membership. On December 22, 2008, we sent her an email reminding her to use her $20 Cash Back Incentive. On January 2, 2009, we sent Ms. Lauricella an email to remind her that the free trial membership would conclude on January 14, 2009, and at that time, she would be billed the monthly membership fee. The email also included our toll-free telephone number if she wished to cancel, in which event, she would not be charged.

Ms. Lauricella was charged the first $12 monthly membership fee at the end of her trial membership on January 14, 2009. That same day, we sent her an email reminding her of the benefits of the membership. Ms. Lauircella was charged the monthly membership fee from January of 2009 to February of 2014. In addition, we continued to send emails to Ms. Lauricella on a monthly basis to remind her to use all the benefits of the Reservation Rewards service.

Ms. Lauricella’s membership has been canceled and she will no longer be billed for the Reservation Rewards service. Our records indicate that Ms. Lauricella’s membership is affected by the settlement. We have a dedicated team that is handling this settlement that will be able to provide Ms. Lauricella with more details involving her situation. She can reach them at ###-###-####, Monday – Friday between the hours of 9 AM to 9 PM EST.”

Reservation Rewards makes every effort to be straightforward with its offers, allowing consumers to make educated choices regarding the products and services they purchase. For this reason, it puts the most significant details of its offers in a prominent location -- immediately next to the acceptance button (so that a consumer will have those details in front of him or her before joining the service). In addition, Reservation Rewards places its key offer details on the very same page as the “YES!” button rather than requiring a consumer to click through one or more links in order to find these details. Moreover, when a misunderstanding such as the one with Ms. Lauricella occurs, we are pleased to cancel a customer’s membership, as we have in this instance.

We trust this resolves this matter, however, if you have questions or need additional information, please do not hesitate to contact me.

Sincerely,

Trisha J. Hoffman

Manager, Customer Relations

Review: This company works with [redacted] as a reward service. They got my information from my bank without my consent. They stated that I signed up for a rewards service and I did not. The Bank gave them my information without my consent. I spoke to [redacted] as well as this company called Affinion Phone#XXX-XXX-XXXX. I never receive anything from the bank nor this company called Affinion. They charged my bank account $8.95 for three months in a row 04-05-13, 05-06-13, and XX-XX-XX adding to $26.75 in all. I'am a disable person weighing for my disability to go though. Someone at the [redacted] or at This company Affinion is defrauding me.

Desired Settlement: DesiredSettlementID: Refund

I only want what was taken from me which is $26.75. Thank You

Business

Response:

Business Response /* (1000, 5, 2013/06/18) */

Thank you for your correspondence regarding [redacted]'s concerns with her Savers Rewards membership, a service provided by Affinion Benefits Group.

By way of background, the Savers Rewards program is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in the Savers Rewards program. An individual member may join the service in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the checking account statement at the time of the billing along with the name of the service to identify the charge.

Ms. [redacted] received a solicitation to join Savers Rewards which was mailed to select [redacted] customers. The solicitation piece fully and clearly discloses the terms of the offer. Unless the customer affirmatively elects to subscribe by returning the signed and completed order card, the customer will not be enrolled as a member, nor billed the monthly fee. For offers with a trial period, members may cancel at any time within the trial period by simply calling a toll-free number, which is listed in the membership materials.

Our records indicate that Ms. [redacted] was enrolled in Savers Rewards on March 7th, 2013, after we received her signed and completed order card. We are mailing Ms. [redacted] a copy of the order card for her to review.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in the Savers Rewards program. As such, Ms. [redacted]'s membership was canceled on June 12th, 2013, and a refund of $8.95 was issued to her checking account. An additional refund of $17.90 will be issued to her account as full reimbursement of the monthly fees that she was charged

We have also have taken immediate steps to remove Ms. [redacted]'s name and address from our future mailing lists. However, in some cases, the process to ensure that a name is removed from all mailing lists may take several weeks to complete.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: I am receiving mail from a [redacted] Membership which I have never heard of nor signed up for and they now say I am a member and have issued me a membership number. I am afraid they are going to charge me for this membership which I have never asked for. I have been trying to call the customer service but each time I call there is no answer or the call just never goes through. I want to cancel this membership but there is no way that I am aware of to cancel it. I am afraid to e-mail to them for fear of them getting info from me that will cause a problem. I have seen other people have complained about this group for the same reason. I have no idea how they got my information. What can I do?Desired Settlement: I just want this cancelled and not be responsible for any payments or charges they may say I owe.

Review: I was talking to my personal banker and asked why was I being charged for Charter rewards and she said I don't know so I then proceeded to ask for a supervisor and was on the phone for 2 hours until I finally I spoke to a lady at Affinion,and she said that she could only refund my $$ for a month I told her that I was filing a class action lawsuit against them and then was put on hold for another 15 minutes and a diffirant lady came on the line and said that she would refund the amount of 533.00.With that being said I am now wondering if they really owe me more money??I never signed a contract and am just now relizing that my bank had no clue as to who these people are!!!Which By the way I will cancel my acct. w/ Fifth Third because they are incompatent and don't know what they are doing.(Lack Of Training) They Lost my business.If you could find out if they owe me more than the 533.00 please contact me through my e-mail that I provided.Thank-You Sincerely, [redacted]Desired Settlement: Was charged 3.95 a month for 11 years. I was not sure if they actually owed me more Money than the 533.00???After I told her that I was contacting the Revdex.com she hung up on me so I was curious if they really don't owe me more monies,for instance interest? Pain and suffering because my acct. went into the negative because of that 3.95 chargeand then my bank in turn charge me 31.00..I think it actually happened twice. Thx for looking into this matter and will look forward to hearing from you.

Business

Response:

Thank you for your letter of correspondence regarding [redacted]’s concerns with [redacted]’s Charter Rewards membership, a service provided by Affinion Benefits Group, LLC (“ABG”).

By way of background, ABG is the Plan Administrator for savings and protection programs offered to customers of participating financial institutions nationwide. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join our services in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly.

Our records indicate that Mr. [redacted] was enrolled in the Charter Rewards program after receiving a solicitation which was mailed to select [redacted] customers. The solicitation piece fully and clearly disclosed the terms of the offer. A consumer who received the solicitation was invited to cash a check for $3.95 to activate their membership. Once enrolled, members could cancel at anytime by simply calling our toll-free number, which was listed on the membership materials and owe nothing further. Otherwise, their membership continued, and the monthly membership fee was charged to their checking account.

Our records indicate that Mr. [redacted] was enrolled in the Charter Rewards program on September 12th, 2002, after he cashed the check for $3.95. We are mailing a copy of the check to Mr. [redacted] for his review.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Charter Rewards. As such, Mr. [redacted]’s membership was canceled on February 11th, 2014, and a refund totaling $537.20 is being issued to his checking account as full reimbursement of the fees that he was charged for the service. Mr. [redacted] and Ms. [redacted] may also either e-mail ([redacted]) or fax (###-###-####) me their statements depicting any fees that were incurred due to the Charter Rewards service billings for review and reimbursement.

We have also have taken immediate steps to remove Mr. [redacted]’s name and address from our future mailing lists. However, in some cases, the process to ensure that a name is removed from all mailing lists may take several weeks to complete.

We apologize for any inconvenience that Mr. [redacted] and Ms. [redacted] may have experienced and hope that this matter has been resolved to their satisfaction.

Sincerely,

Customer Relations

Review: I looked at my bank statement and noticed a company had been taking 16.99 for the last two months. I contacted my bank and they said that it had been happening since 2011 each month on the 5th. They stated because it had been so long that they cant refund me my money because I must be lying because I hadnt noticed to long, they advised me to call the number on the transaction. The transaction info was [redacted]. I called the number on 7/14/14 at 12:21pm and talked to [redacted]. He says I was talking to [redacted] I told him the situation above he said I authorized the payment on [redacted] when paying for something and got a $20 rebate (I not sure if it is true, but I dont remember this happening). I told him to cancel it, and the tried to convince me to keep it he says it was a really good warranty I eventually got him to say he would cancel it. I went online and read that this has been happening to millions of people on sites like [redacted] and pedia pet.Desired Settlement: A refund would be nice if possible they have taken $509 from me so far, but what I really want is for these people to be stopped they have been doing this to millions of people but yet are still in business how is this possible?

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with his [redacted] membership, a service provided by [redacted] Corporation.

By way of background, [redacted] is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

After researching his concerns, we found that [redacted] was enrolled in our [redacted] service on August 22, 2011, after being transferred to one of our representatives by [redacted] goes to great lengths in order to ensure that an authorized person agrees to the membership. If [redacted] did not inform us that he wished to cancel his membership at the end of the trial period, he was charged the monthly membership fee. The terms of the agreement provided that, in order to ensure uninterrupted service, the membership would be renewed each month at the then current membership fee.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted]. As such, [redacted]’s membership was canceled on July 14, 2014, and a refund of $578.66 is being issued to his debit card account as full reimbursement of the fees that he was charged for the service.

We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Review: I had canceled my services with FYE Backstage VIP a couple of weeks ago, even have a cancellation number. On my bank statement, I saw that a charge of 11.99 was intiated on 4/25, posted on 4/26. It disturbs me that this company still has my credit card information and charging me for services I have cancelled.

Desired Settlement: DesiredSettlementID: Refund

11.99, and they erase my CC information

Business

Response:

Business Response /* (1000, 5, 2013/04/29) */

Thank you for your correspondence regarding [redacted]'s concerns with her FYE Backstage Pass VIP membership, a service provided by Trilegiant Corporation.

Please be assured that we make every effort to comply with a member's request to cancel their membership in FYE Backstage Pass VIP for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and he/she will owe nothing further.

Ms. [redacted] can be assured that her FYE Backstage Pass VIP membership was canceled on April 15th, 2013, and a refund of $11.99 was issued to her debit card account as reimbursement of the monthly fee that she was charged for the service. Our records do not indicate that Ms. [redacted] has been charged after the date of her cancellation.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

This complaint is for [redacted] road side assistance company. I broke down Friday 2.26.16 on my motorcycle. I'm a female rider and it was getting dark. I called [redacted] to come get me. The tow truck driver put my motorcycle on his truck. Called [redacted] and was told they do not cover motorcycle and it would cost me 276.00 to have my bike towed. Of course I had the tow truck driver take my bike off the truck. Now I have had my motorcycle towed by [redacted] before with no problems or charge. The policy does say motorcycle are not covered, however if they have a policy then they should stand by it. Not one day yes we will tow you and the next time sorry this will cost you. I fell that [redacted] should have honored the tow as the did before. I canceled my policy. Than goodness I had road side assistance threw my insurance policy [redacted].

Review: I received a letter from Affinion Group, indicating that they are going to "continue" withdrawing $a month from my checking account, automaticly, for their servicesI know nothing of them, nor do I desire their servicesThis is clearly a scamI want any refund due to me and to make Revdex.com aware of this problemDesired Settlement: see above
Business
Response:
Thank you for your correspondence regarding [redacted]’s concerns with his Priority membership, a service provided by Affinion Benefits Group, LLC (“ABG”)By way of background, ABG is the Plan Administrator for savings and protection programs offered to customers of participating financial institutions nationwide
Our records indicate that Mr[redacted] was enrolled in the Priority program effective November 22nd, 1994, through his participating financial institution, [redacted]The Priority service provides various savings and health discount benefits, including hotel discounts, the RX Advantage Prescription Drug Program, and discounts on prescription eyeglasses and contacts at over 22,participating optical providers nationwideAlso included as a benefit of the service is group Accidental Death Insurance
Please be assured that we make every effort to comply with a member’s request to cancel their membership in the Priority program for any reasonAccordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership, and they will owe nothing furtherMr[redacted] can be assured that his membership was canceled on December 6th, 2013, and a full refund will be issued to his checking account as reimbursement of the membership fees that he was charged
We apologize for any inconvenience that Mr[redacted] may have experienced and hope that this matter has been resolved to his satisfaction
Sincerely,
Customer Relations

Review: This company has been charging my credit card for over 2 years for a club I knew nothing about. Cancelling the "club" was difficult. When I finally talked to a live person they told me "they" could not cancel my membership - I had to do this online - where I had to provide all my personal information again to find out they have my credit card stored online - this company will not tell me how I "acquired" this "membership" nor will they refund me any of the monthly fees for the past 2 years.

Product_Or_Service: NothingDesired Settlement: DesiredSettlementID: Refund

This company has been charging my Credit Card $15.99 per month for over 2 years. A refund of $383.76 for 2 years of charges for a "membership" I was not aware of and never used!

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her Everyday Privileges Gold membership, a service provided by Trilegiant Corporation.

By way of background, Everyday Privileges Gold is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customers’ account prior to billing and enrolling the consumer in our services. An individual member may join Everyday Privileges Gold in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

After researching her concerns, we found that Ms. [redacted] was enrolled in our Everyday Privileges Gold service on August 20, 2009, after being transferred to one of our representatives by [redacted]. Everyday Privileges Gold goes to great lengths in order to ensure that an authorized person agrees to the membership. If Ms. [redacted] did not inform us that she wished to cancel this membership at the end of the trial period, she would be charged the monthly membership fee. The terms of the agreement provided that, in order to ensure uninterrupted service, the membership would be renewed each month at the then current membership fee.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Everyday Privileges Gold. As such, Ms. [redacted] membership was canceled on October 14, 2014, and a refund of $976.39 will be issued to her credit card account as full reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: I was notified of this company following my purchase of tickets to a concert on October 11th, 2013. I purchased these tickets on August 21st, and subsequently registered for a $50 rebate from GreatFun! in exchange for agreeing to sign up for a membership. I patiently awaited my rebate (promised originally within under a month's time). The rebate never came. On October 22nd, I received a statement to my bank account that I had been charged a $16.99 membership fee. I waited over a week to see if the rebate would finally come, then proceeded to call GreatFun! on November 7th to ask why I was being charged for a membership, when I hadn't even received what I was initially promised (not to mention I have not once used their other services). The employee who responded apologized, and promised to send a total of $50 in a rebate card, as well as an additional $50 for the inconvenience. He used extremely high-pressure sales tactics and attempted to prevent me asking any sorts of questions about what I was supposed to agree to.In hopes of getting my original $50, I agreed to maintain my membership, fully expecting a rebate to come within a maximum of 10 business days. It is now November 20th, and I have heard no word whatsoever from the company, and also have not received any rebates.I demand a full refund of the ludicrous $16.99 membership fee, in addition to a MINIMUM of the $100 total that has been promised to me by GreatFun!.Desired Settlement: False advertising, and shady business practices resulting in hidden fees and "refunds" that never came.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Great Fun membership, a service provided by Trilegiant Corporation.

Our records indicate that Mr. [redacted] was enrolled in our Great Fun service on August 18th, 2013, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. The offer for joining Great Fun was $50 worth of purchase rebates. In order to avail himself of the promotional offer, Mr. [redacted] was required to return the rebate forms that were included in his membership kit or sent to the e-mail provided during the enrollment process along with his corresponding receipts of purchase. Upon receipt of the completed rebate forms and receipts, Mr. [redacted]’s rebate checks would have been delivered within 4-6 weeks.

We regret that Mr. [redacted] did not receive his rebate forms in a timely manner. In order to uphold our high level of customer satisfaction, we will have the $50 in rebates that were offered to Mr. [redacted] at the time of his enrollment processed by our Claims department. Mr. [redacted] can expect to receive his rebate check within the next ten to fifteen business days.

Also, please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun. As such, Mr. [redacted]’s membership was canceled on November 21st, 2013, and a full refund of will be issued to his debit card account for any membership fees that he was charged.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

GreatFun insisted that they closed my membership on Nov 21. However, on Nov. 25, I induced another $16.99 fee to my checking account. I was also promised an additional $50 in rewards over the phone by a GreatFun representative in return for dealing with the extreme inconvenience. Since it was over the phone, I do not have a log of written correspondence for exactly what was said. However, I do have the call log to prove that I spoke with a GreatFun associate, which I included in my original email.

Sincerely,

Review: An offer from [redacted] Company comes up at the end of placing your [redacted]. (an online shopping site) order online. A phone number comes up and offers (4) gas coupons for $5.00 each. I order from [redacted] often so every time I complete my order, the [redacted] offer would come up and of course I would call and sign up. I presumed if they saw my name there as an existing member they would advise that I was not eligible for another membership. Membership materials with DIFFERENT membership numbers and the gas coupons would be sent to me and I would utilize them. There is a charge of $1.00 for each membership. Recently, under membership number [redacted] for the period of April June I did not get my $5.00 rebate, despite sending in the gas coupon and gas receipt. When I called the company today, I was told by [redacted], Supervisor, that it was denied as only (1) rebate can be processed per rebate period. I am also pending a $5.00 rebate under membership number [redacted] mailed to [redacted] on 6/5/15. I was told today by CSR [redacted] that the rebate was processed on 6/1/15 and they would have to start a lost check search. A good question is how was this rebate processed on 6/1/15 if I didn't mail it in until 6/5/15? My copy of the coupon clearly shows the submission date being 6/5/15. Supervisor [redacted] tried to say it was for the previous rebate (membership number [redacted]) BUT I gave CSR [redacted] the membership number that applied ([redacted]) so it is IMPOSSIBLE to get the 2 mixed up if you are looking under membership numbers, which is how they find the rebate.This company is scamming people, taking money, offering memberships then saying people are not eligible for the rebates. If only one membership rebate per time period is allowed, they should advise you of that when you apply for another membership. There must be some way of seeing that a person is already a member. No, they just take your money and then deny the claim.I am lodging a complaint about [redacted] for unfair business practices. [redacted]Desired Settlement: I would like the (2) rebates I submitted (referenced above) to be honored and in addition I have:2 rebate coupons for dates of 7/1/15 - 9/30/152 rebate coupons for dates of 10/1/15 - 12/31/15AND I would like these honored.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with the rebates that she was offered for joining [redacted], a service provided by [redacted] Corporation. Our records indicate that [redacted] has enrolled in multiple memberships in [redacted] after making purchases from [redacted]. and then responding to offers to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, [redacted] was presented with the option to enroll in [redacted]. The offer for joining [redacted] was four (4) $5.00 rebates for gas purchases. In order to avail herself of the promotional offers, [redacted] was required to return the rebate forms that were included in her membership kits or sent to the e-mail provided during the enrollment process, along with her corresponding gas purchase receipts. Upon receipt of the completed rebate forms and receipts, [redacted]’s rebate checks would have been delivered within 6-8 weeks. For [redacted] membership number [redacted], our records indicate that we have approved four $5.00 rebates for [redacted]. The dates that these rebates were approved were 8/29/2014, 11/4/2014, 1/24/2015, and 8/17/2015. [redacted] should receive her last rebate check for this membership within fifteen to twenty business days from that date of approval. For [redacted] membership number [redacted], our records indicate that we have also approved four $5.00 rebates for [redacted]. The dates that these rebates were approved were 2/20/2015, 5/1/2015, 6/1/2015, and 8/11/2015. [redacted] should receive her last rebate check for this membership within fifteen to twenty business days from that date of approval. We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, Jason A[redacted]Customer Relations

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I was told that regardless how many memberships I paid for, they would

only pay ONE rebate per quarter. That certainly is not what this person

is saying. If they accepted my membership (do they not have a way to

see if there are current memberships on file?) then I expect to be

reimbursed. I have a current rebate out and was told it would not be

paid, as I had been paid once in this quarter already. Again, my

question is, if these are the rules, how do they charge people for

memberships that they are not willing to fulfill,These are the coupons I have left - I would like to know if they are going to be honored:Membership # [redacted] - Mailed approximately 7/30/15 - $5.00 payment pending (I have proof of mailing)Membership # [redacted] - To be redeemed 7/1/15 - 9/30/15 - This is where the problem arises, the company is saying that even

though I have paid for a membership, I am not allowed to get paid for

more than 1 rebate per quarterMembership # [redacted] - To be redeemed 10/1/15 - 12/31/15Membership # [redacted] - To be redeemed the same dates, 10/1/15 - 12/31/15 - This is where the problem arises, the company is saying that even though I have paid for a membership, I am not allowed to get paid for more than 1 rebate per quarterMy gripe is if you are only going to pay 1 rebate per quarter, then why charge people for a membership and then deny them payment. This is deceptive business practices.Sincerely,

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

COMPANY - "[redacted] should be receiving her last rebate checks for these memberships within fifteen to twenty business days from the dates that they were approved."I would like to know exactly what the "last rebate checks" are - how many checks? In the businesses last letter to you, at least 3 weeks COMPANY - "[redacted] should be receiving her last rebate checks for these memberships within fifteen to twenty business days from the dates that they were approved".This exact paragraph was in the businesses last reply to the Revdex.com. I did not save it but you would have the date. I know it was before 8/11/15 as I went through my trash folder for your email to me and that was the latest date that it went back to. How is the time frame the same if we are at least 3 weeks later...are these rebates not being processed?I stand by my opinion that [redacted] promotes deceptive business practices. Per the company, if I am not going to be eligible for any further rebate redemptions (I have 3 left THAT I PAID FOR) I am requesting a refund of $3.00, the charges I paid to obtain a membership and receive the rebates that the company will not honor. Please advise.

Sincerely,

Business

Response:

Thank you for your correspondence regarding [redacted]’s additional concerns. For [redacted] membership number [redacted]’s last $5.00 rebate was approved on 8/11/2015. [redacted] should have received that check by 9/9/2015. For [redacted] membership number [redacted]’s last $5.00 rebate was approved on 8/17/2015. [redacted] should have received that check by 9/15/2015. In addition, a refund of $3.00 will be issued to [redacted]’s credit or debit card account as reimbursement of the trial fees that she was charged for three additional memberships that she has joined but has yet to use all of the rebates that were offered to her. Sincerely, Jason A[redacted]Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,