AL and PO Corporation

The exchange was shipped to the customer on 06/10-It was shipped directly from the manufacture which is located at [redacted] (this information was never asked of us, as we have no need to keep it a secret)The exchnage was shipped via [redacted] and was delivered to the customer on 06/13/

Complaint: [redacted] I am rejecting this response because:Why haven't I received the merchandise back then?? ? It is not legally theirs to possess being they REFUSED the return.I have contacted the Attorney General of Illinois to investigate this company further? They have NOT heard the last from this consumer and the scams they are pulling on innocent consumers.I demand my merchandise returned then!! ? Sure works in their favor to keep the merchandise AND my $70!! Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I believe that the company is faulty and entraps customers that have to receive a package and their stipulation is if you tried it on you can only get in store credit and its a one size fits all, I believe I am entitled to a full refundI am not satisfied with this product, and was not given an opportunity to complain to this company as stated in original complaint to the Revdex.com I reached out through email but was not allowed to submit without accepting in store credit, live customer service did not respond to my complaint, I called their specified number but was put on hold immediately with a long long long waitI was not given the opportunity to help this company better serve its customersI feel I am due my money back in full and no shipping fees included, and I will ship their product back to them at their own expense and I receive my full refund back on my credit cardThis is an injustice for those consumers who believe they are in good hands with products that are not faulty in the way they sell their products, and how they treat their customersI don't feel this is a good product whatsoever Sincerely, [redacted] ***

The item ordered by the customer is only exchangeable per our return policyIn the last paragraph there is a list of brands which are only exchangeableJobst was the brand of the item ordered, which is only exchangeableThe customer still has the option to return the item per the terms of our return policy

Our return policy is available to all customers on our website prior to ordering, in the return policy it gives a list of brands that regardless of the condition they are (ie:new/unopened) these brands will only be eligible for exchnage or store creditThis information was also provided to the customer when he initiated the requestThe process to submit the request is as follows: you enter in your order ID, you enter in the email that was used at the time of purchase, then it is paragraphs to read and directly under the paragraphs is the "I AGREE" bottom to clickIn the 3rd paragraph it again, gives that list of items, that regardless of the condition being returned these brands only qualify for a exchange or store creditIt is clear based on the customer statement that he did not read the information that he agreed toHe is more then welcome to reread the information so he may have a better understanding as to why the item does not qualify for a refund

Complaint: [redacted] I am rejecting this response because: The website promotes a highly visible blue circle with the text "Free shipping on ALL (emphasis mine) orders"Only if a purchaser did not believe that marketing effort would the purchaser look for obscure details elsewhere on the site stating any qualifications to "free"This website uses misleading and advertisingtotally unacceptable! Sincerely, [redacted]

The representative that this customer had spoken to was correctWe have only received back one pair of the stockings from the exchangeThe person that checked the items in is our most senior member of our customer service staffThere is no incentive for our company to lie about receiving returns as we deal with a high volume of returns on a regular basisWe cannot issue credit for merchandise we have never received back

Complaint: [redacted] I am rejecting this response because: The company should have a printed statement regarding their policy No one assumes you can not cancel an order when it is days past due and no one in this day and age assumes you can not return some thing after it is shipped days late and you were forced to purchase the item elsewhere What would I do with a credit? I now have braces for the same knee Ridiculous! Can not cancel, can not return and you are forced to take a credit This should have been explained BEFORE the purchase NOT AFTER the purchase No where can you locate a written statement to that effect Sincerely, [redacted]

The customer can give us a [redacted] ask to speak to [redacted] and he will make sure the exchange items will be shipped to the customer

Complaint: [redacted] I am rejecting this response because:I was told there was no manager available until Monday, 4/4, when I called on 3/Please review recording of the second phone call on 3/The shipping I paid for was expedited, as in 2-business days, on 3/? No indication was ever given that there was a manufacturing error until I called on 3/? The company failed to communicate this until I called themOn 3/I still had no shipping information as promised on the 3/call? Which is why I called this company two days in a rowThey should have overnighted the stockings and refunded my expedited shipping cost as this is their fault.? Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution will be satisfactory if full refund receivedI have sent pictures as requestedWill close complaint when refund received Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I had called within less than minutes and then recalled again and when I called the first time to cancel the order the gentleman would not let me so when I called back with a different number it was the same gentleman that answered the phone and he stated that the order was sent out but I had to cancel that the first time because of the fraudulent activity that your company did by taking my moneyYour merchandise is not what I want it so therefore you should have never taken my moneyYou need to make your website user friendly and not state to have a safe transaction to convert customers to [redacted] and not allow them to view transactions of the merchandiseAs I stayed it several times before I was not trying to purchase anything from your site but to view the quality and size of your merchandise and to have a safe searching processYou cannot force anyone to pay for something that was not ordered or authorized that is simply against the law which is considered fraudYour merchandise is not what I wanted and neither did I purchase it and neither did I authorize it therefore I will not accept something and pay for something that was not authorized Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me ? Finally later that day they emailed me a phone number and answered it and took my orderPlease dont close this matter until I receive the replacement item Sincerely, [redacted]

Anytime they return a product they must request an RMA from our company via emailAlso when a customer call min when closed we are legally not obligated to assist them because we do close min before time which means 5pm is when all of our rep shuts down phones and leave for the dayWe stay till 5pm but anyone call between - min before closing depending on situation we will let them know to email or call back during business hoursWe are just a call center so our hours means we have open LIVE CHAT and phones from 9am - 5pm CST means min before 5pm our phones goes down and we have no control when the phone shuts offAlso per company policy it clearly states that all returns will have a fee deduction and they see that policy before clicking submit also that policy is stated in the terms and condition when customer place the orderIn this case they placed the order after business hoursCustomer also contacted us after business days of having the product which can only be return for store credit or exchange onlyCustomer always is told they can go to LIVE CHAT or go to email and email us what they want using store credit and we can always place the order for themWith our call center being a small call center we do have high call volumes especially during morning time of business and also after lunch hours and hour before closingAs of this moment customer still have their store credit of $to use at anytimeBelow is terms and condition customer agreed upon before submitting the order and also submitting the return requestCustomer is well acknowledge this.A $shipping charge(USA), $12.95(Canada), $19.95(International) will be applied to all exchanges which originally qualified for free shippingA $shipping charge will be applied to exchanges of items or morePrices on exchanges will be based on website price at the time the exchange was requestedThis policy is subject to change without prior noticeTherafirm products can only be returned within days of receipt for an exchange or store credit if NOT wornThe following brands only qualify for an exchange if not worn: LympheDivas, Jobst, Brand Relief(day policy), Maternity, Sigvaris , Futuro, Juzo Basic, Juzo, Truform, Therafirm, Second Skin, Activa, DrScholl's, Rejuvahealth, Sockwell, CSX Sport, Zensah, McDavidAny Activa items that are worn or tried on are not exchangeable or refundableExceptions of non-returnable items include: anti-embolism stockings, wound care, plastic post surgical, sport socks can only be exchanged, farrow medical wraps, and products dyed to orderShipping charges are non-refundableOrthopedic items can only be exchanged or offered a store credit with no expiration dateFor orders that are returned back due to insufficient address, if the customer wishes to cancel, they are subject to a 25% restocking feeAfter an order is placed by phone or through the website, the customer has a short opportunity to change their order by giving us a callWe are not responsible for incorrect orders placed by customers over the phone or website?

Revdex.com: The business has stated they will only process the return authorization if I cancel this complaint They indicate they will process the return tomorrow, October with this cancellation today Sincerely, [redacted]

When customer calls to ask for a particular stocking we inform customer of product and its customers choice to follow through with transactionCustomer agreed to our terms and conditions at point of sale, which are available to be viewed on our website as well as our return policyTerms & Conditions Welcome to our online store! CompressionSale and its associates provide their services to you subject to the following conditionsIf you visit or shop within this website, you accept these conditionsPlease read them carefullyRETURNS Please review our Return Policy, which you agree to upon making a purchase on our websiteProducts that are new and in their original packaging may be returned or exchanged for up to days following the original purchase dateProducts that have been tried on are eligible for store credit/exchange only and may only be returned within the first days of purchaseReturns received after days from original purchase date will be refunded as store creditDue to federal health regulations, worn product must be laundered prior to returningProducts that have been worn and/or damaged due to consumer negligence may not be returnedHow to return? If your order qualifies for return or exchange, please request a return authorization RMA (Return Merchandise Authorization) numberQualifying orders returned without prior authorization will be subject to a 25% restocking fee and will only be refunded as store creditNote your RMA# on the outside and inside of your package and return it to: Compressionsale.com [redacted] *** Vernon Hills, IL Please allow 2-weeks for processingAny items that are returned as defective , and a replacement is set up the customer will be responsible for shipping of the amount of $HOW DO YOU REQUEST A RETURN? Click on the button below to request a return authorization number (RMA)FEES, EXCEPTIONS & RULES 15% order processing charges will be deducted from refundA $shipping charge will be applied to all exchanges which originally qualified for free shippingA $shipping charge will be applied to exchanges of items or morePrices on exchanges will be based on website price at the time the exchange was requestedThis policy is subject to change without prior noticeTherafirm products can only be returned within days of receiptThe following brands only qualify for an exchange: [redacted] Any Activa items that worn or tried on are not exchangeable or refundableExceptions of non-returnable items include: anti-embolism stockings, wound care, plastic post surgical, sport socks can only be exchanged, farrow medical wraps, and products dyed to orderShipping charges are non-refundable

Complaint: [redacted] I am rejecting this response because: I just received the package in the mail on January 17th I have not opened anything I do not want them or need them now after waiting for too long because you were not “IN STOCK” when I purchased them so I would like the address to send them back for a full refund? Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I have already sent you the pictures of the defective stockingsYou responded to me that you had received themThis is not furthering anythingI have sent everything to you alreadyAsking for things again and again doesn't make it differentThis is the same response I have had from you several times alreadyYou continue to ask and re-ask for information you already have then do nothing at the end of me sending things over and overNo more sendingCheck the files you already have Sincerely, [redacted]

The customer needs to understand that [redacted] is a payment service and not an extension of our websiteAll product information is found on our website [redacted] does not offer additional information to products on our website or likely any other website for that matterWe provide our customers the option to pay for our merchandise through [redacted] but we in no way advise our customers to go to [redacted] for additional product informationIt also needs to be understood that neither [redacted] nor our company have the ability to just take money from a customerThe payment has to be submitted by the customer by providing credit card information or logging into [redacted]

Complaint: [redacted] I am rejecting this response because:I am rejecting this response because it is far more than a return policy? It is an issue of honesty and customer service as well? When I ? called, the receptionist was rude, did not answer my questions, would not let me speak with a supervisor, would not give me her name and hung up on me? The advertising on the website was deceptive and other companies from which we have ordered have honest, flexible return policies which do not have things hidden in the third paragraph of a hidden policy? I feel this company is deceptive, dishonest and the staff is rude? Again, providing services to older, sick people requires better business practices Sincerely, [redacted]