AL and PO Corporation

? Complaint: [redacted] I am rejecting this response because: The original response I received from the service rep.was so upsetting that I no longer trust in the service of this company to even bother doing business with themI’ll keep the beige pair & wear underneath clothing Sincerely, [redacted]

Customer placed an online order on 09/08/which item cost is $26.04, when item is added to cart we also indicate "You Qualify For FREE Shipping on $39+ Orders!"We also have the shipping info to be viewed on our website.Shipping Information FAST & FREE GROUND SHIPPING We offer the fastest in the industry FREE SHIPPING on most orders to Continental USA on orders of $or more and only $on orders under $39: plus we include Alaska, Puerto Rico, Hawaii, Guam and other US addresses such as APO/FPOFree Shipping is also available on Canadian orders of $or more Standard Shipping Methods Standard Saver [redacted] FREE on orders of $or more and only $on orders under $ Sent via [redacted] Typical shipping time is 4-business days (excludes weekends) but please allow business days before contacting us in the event of not receiving your orderCertain heavier items will have a shipping charge including washing solutions ($2.95, $or $for quart), stocking donner ($4.95), hot & cold therapy ($4.95) and bandage rolls ($7.95) Most items will be shipped same day when ordered before 2pm

Anytime customer declines the store credit we can for time courtsey we are able to refund the amount for customer but we must charge a 25% restocking fee which we did refund the customer $confirmation #? [redacted] ? ? on refund is This refund will be on their statement? if the customer wishes to cancel or return and decline refund as a 1x deal, they are subject to a 25% restocking feeAfter an order is placed by phone or through the website, the customer has a short opportunity to change their order by giving us a callWe are not responsible for incorrect orders placed by customers over the phone or website

We shipped this order to the address that was provided to us by the customerIf the address was invalid that is not our mistakeThe package was sent the first time to the incorrect addressIf the customer wants it reshipped yes they will have to pay shipping at that timeIf they wish to cancel since the item does needs to be restocked they will be subject to the restocking feeAll this information is located in our return policy

Complaint: [redacted] I am rejecting this response because: I was never told that my ordered item was on back order when I ordered itMy order was NOT shipped 2nd day delivery and I have the shipping label in my pocession to prove itGetting the item late is NOT the issueThe fact that I was charged $for 2nd day shipping is the issueI also have verification from my bank that the money was taken from me for a service that I did not receive Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/06/12) */ As our policy states we cannot resell medical grade items therefore we offer the option for an exchange or store credit Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) When I tried to return the merchandise, I was directed to compressionsale.com's return policy, which does mention that you can return items that were unworn and in their original packaging for days http://www.compressionsale.com/return_exchange.php When I told them this, they told me that I had purchased my order from compressionsport.com and that it had a different return policyThe autosignature in the email that they sent me this information had "compressionsale.com" on itTHey direct you to "compressionsale.com" for the return policy, and then make you agreeWhen you later tell them that it is on their website, they say that you purchased from "compressionsport.com." This is clearly fraudulent and a bait and switchI have been yelled at and hung up onI don't appreciate the dishonestyI am not satisfied with what appears to be a flat out lie to get you to agree to a return policy that they are later going to say is for a different website

Complaint: [redacted] I am rejecting this response because:? I did not purchase any TruForm item so that is not relevant.They have charged in IN ADVANCE for shipping on items that I have not purchased and then I paid shipping on my own.? Also, they? charge twice for shipping for $shipping charge in the US but if returning more than items there is an additional $9.95? "shipping charge".? This policy? makes no sense for the customer and it is clear that the company has no interest in actually helping the customer.? In addition, there is a 15% order processing charge?? This is absurd.? I returned perfectly good merchandise in original packaging and unworn.? It can be resold.? ? This company's mission is fraud.? ? [redacted] and [redacted] are in the business of ripping people off at every opportunity.? These are? liars, cheaters and pathological.? They have no conscience.? They are likely sociopathic narcissists who have the inability to care for other people.? ? Their record on Revdex.com proves this.When I inquired about my refund there was no answer.? Please see attached printed chats.? I? am requesting a refund of the $ Sincerely, [redacted] ?

Complaint: [redacted] I am rejecting this response because:This company just keeps sending me emails to go to their website for returns I have done this several times and have yet to receive a return shipping address My order number is [redacted] and my order date is 10-05-at 8: I want a credit card refund Send me the address where I need to send my return or I will reject again Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The business response did not have any text Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] ? ? The last part of my purchase was mailed by them on April 20, 2016, and received by me today, April 26, 2016.? ? ? As a reminder, the original order (and date paid) was March 16th.? ? I have now received everything that I ordered Sincerely, [redacted]

? Complaint: [redacted] I am rejecting this response because:? The customer service team has been unresponsive in regard to this matter.? Obviously, if the customer service team had been responsive or effective in addressing this complaint, then I would not be contacting the Revdex.com.? The return charges for shipping have been excessive and not clear at all.? The shipping charges have been duplicated and I have been told various amounts for the store credit.? The items I returned are in their original packaging, unopen and unworn.? I kept the that I opened.? These can be sold again.? I have no idea what the alleged store credit is and I have been charged various amounts for shipping charges as well as PAYING FOR SHIPPING MYSELF when I mailed the package back.? ? The prices that they charge are? exorbitant? and I thought that I was getting quality medical grade stockings.? Unfortunately, I did not check the Revdex.com site until I did not get a satisfactory answer from company.? Clearly this company's motto is to rip off every customer.? ? They have no concern that so many people have complained to Revdex.com and that they have a F rating.? I think the company should be reported to additional consumer groups and regulatory agencies for their fraudulent practices.? ? I am requesting the refund I am due of $paid to myself at [redacted] ***? ? Commerce City, CO? Sincerely, [redacted] ?

We do not advertise free returns, in fact it states in our return policy that the customer will be responsible for the shipping charges for a returnIf the customer received the incorrect item, at that time they will not need to pay for shipping, the only thing that is required is the actual item number receivedIf the customer still needs assistance with getting the correct item, if in fact the wrong item was received, then we can take care of it for himHe can call [redacted] and ask to speak with [redacted]

There was a slight back order for the replacement pairWe apologize for thatThe replacement has already been sent to the customer and it is scheduled to be delivered today according to the tracking informationAgain, we apologize for the inconvenience and appreciate the patience in the handling of the situation

The customer first requested a refund for the [redacted] items that were delivered to themAfter learning we have a store credit only policy for [redacted] brand items, the customer claimed they received a different item from a different brandThis mistake never happened [redacted] orders are put together separately from order with items from other brandsThe items are still returnable for store credit or exchange as per our return policy

Complaint: [redacted] I am rejecting this response because: The business, Compressionsales.com failed to respond Sincerely, [redacted]

THE $THAT IS DEDUCTED IS NOT FOR THE ORDER THAT ALREADY QUALIFIED FOR FREE SHIPPINGHOW CAN WE CHARGE SHIPPING ON SOMETHING THAT HAS BEEN SHIPPED ALREADY, COME ON NOW? THE $DEDUCTED IS FOR WHEN THE CUSTOMER REORDERS USING THE STORE CREDIT, HE WILL BE RESPONSIBLE FOR SHIPPING CHARGES, AS WE WILL NOT PICK UP SECOND SHIPPING CHARGES FOR A ORDER THAT WAS ALREADY SHIPPED FOR FREE, THE STORE CREDIT IS VALID, AND IF THE CUSTOMER ORDERED MORE THEN ITEM, ADDITIONAL SHIPPING WILL BE COLLECTI ADVISE THE CUSTOMER TO CAREFULLY READ THE RETURN POLICY AS EVERYTHING IS OUTLINED THERE

Again, what this customer is describing is NOT possible [redacted] nor our company has the ability to take money without an order being submittedOnce an order is placed with our company, we process and ship the order as quickly as possible for our customersOnce it has left the facility a cancellation is obviously impossibleThe customer had called in just after the order had been shipped, so unfortunately we could not stop shipment

We have fulfilled the customer's request for a replacement The manufacturer does not ship replacements internationally so that is a charge our company has to incur We do not manufacture any of the items we sell as we are simply a retailer The reduced rate that we offered is our standard rate international replacement orders

Customer emailed our returns department on three occasions and we replied to each request after we did not receive a response back from customer to proceed and finish return requestWe asked customer to please provide? the item number for he wished to exchange for to process exchange correctlyPlease view attached documents where we responded and no reply from customer

The brand that was ordered does not qualify for a refund, as it is stated in the return policyWhen the customer submitted his request, he had to agree to the terms of the return policy, in the terms, in the 3rd paragraph, it gives the list of brands that would only be eligible for exchange or store credit onlyThe customer, entered in his order, his email address, and then had to read the terms before agreeing to themThe brand ordered only qualifies for exchange or store credit