AL and PO Corporation

Complaint: ***
I am rejecting this response because: I already filled out the form and when I did not receive a response in 1-days, I called and was told they would send me the return authorization in minutes I never received it and I tried the on line chat and after about minutes was told to call the customer service number I called again and again I was told they were sending it to me but I never received it I tried the on line chat again but after holding on for a very long time I gave up I did everything they requested but they just gave me the run-around I think they were just hoping I would give up because it is not a large sum of money so they just will not send me the authorization I wish I had read the reviews for that company before I ordered because the reviews were terrible and most of them said this company would not respond to a complaint
Sincerely,
*** ***

I rejected the last response from the business because the response that I was able to see was blank (the response did not have any words).The original response from the business indicated that they have sent responses to me. I never received any e-mail response from them. Their response seems to indicate that they would authorize the return provided they had the exchange information. Since the requested exchange information was in my correspondence to them and in the complaint I filed with you, it should be an easy task for them to authorize the return with that information.

Complaint: ***
I am rejecting this response because: My husband and I wrapped the two boxes which had never been opened and sent them as directed. Somewhere one pair evidently disappeared inexplicably. I have been a long time customer. I am years old and am completely trustworthy. In fact I point out errors if made by some merchant to their benefit. As their records should show I have only ordered black and beige compression hose over the years, never navy. They were returned in the original outside packaging, taped very well by my husbandMy husband and I do know we returned two pairs of navy hose. The company refutes that. We are at an impasse at the momentI believe that there was a mistake made in their handling of the returnI know what we did: they are making assumptions.
Sincerely,
*** ***

Customer submitted a return authorization request (RMA) as per our policy. Which cardholder also agreed to our terms and conditions at point of saleWe informed customer that she can either exchange or receive store credit per our return policyThe items ordered are only exchangeable per our
return policy please view policy below. Terms & Conditions Welcome to our online store! CompressionSale and its associates provide their services to you subject to the following conditionsIf you visit or shop within this website, you accept these conditionsPlease read them carefullyRETURNS Please review our Return Policy, which you agree to upon making a purchase on our websiteProducts that are new and in their original packaging may be returned or exchanged for up to days following the original purchase dateProducts that have been tried on are eligible for store credit/exchange only and may only be returned within the first days of purchaseReturns received after days from original purchase date will be refunded as store creditDue to federal health regulations, worn product must be laundered prior to returningProducts that have been worn and/or damaged due to consumer negligence may not be returnedHow to return? If your order qualifies for return or exchange, please request a return authorization RMA (Return Merchandise Authorization) numberQualifying orders returned without prior authorization will be subject to a 25% restocking fee and will only be refunded as store creditNote your RMA# on the outside and inside of your package and return it to: Compressionsale.com ** *** *** *** *** *** ** ***Please allow 2-weeks for processingAny items that are returned as defective , and a replacement is set up the customer will be responsible for shipping of the amount of $HOW DO YOU REQUEST A RETURN? Click on the button below to request a return authorization number (RMA)FEES, EXCEPTIONS & RULES 15% order processing charges will be deducted from refundA $shipping charge will be applied to all exchanges which originally qualified for free shippingA $shipping charge will be applied to exchanges of items or morePrices on exchanges will be based on website price at the time the exchange was requestedThis policy is subject to change without prior noticeTherafirm products can only be returned within days of receiptThe following brands only qualify for an exchange: Jobst Brand Relief, Maternity, Sigvaris Access, Mediven Assure, Curad, Futuro, Mediven, Juzo Basic, Truform, Therafirm,Second Skin, Activa, Rejuvahealth, Sockwell, DrScholl's, CSX Sport, Zensah, McDavid, Any Activa items that worn or tried on are not exchangeable or refundableExceptions of non-returnable items include: anti-embolism stockings, wound care, plastic post surgical, sport socks can only be exchanged, farrow medical wraps, and products dyed to orderShipping charges are non-refundable

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***ATTEN: Would like for the tracking information to be forwarded to meThank you!

The package was reshipped, but for whatever reason the post office did not deliver the package, we have since contacted the manufacture to have them resent to the customer

Complaint: ***
I am rejecting this response because: I contacted the company by email days after the purchase therefore I require a full refund for the product that was not openedI agree to the store credit for the product which was opened
Sincerely,
* ***

We have provided return label (tracking# *** as of today we have not received item back to replace it with the correct color

It is not our responsibility to do anything, if a customer does not want to provide an email, we will not beat an email address out of them which is why we have an in house email address for those customer who wish not to provide there email addressThis is not a law that an email address must be received to have an order placed

Customer was provided with a return authorization number via email ***@verizon.net) with specific return instructionsBased on our return policy customer is aware of that the following brands only qualify for an exchange if not worn: *** *** *** *** *** *** *** *** * *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***Any *** items that are worn or tried on are not exchangeable or refundable

Complaint: ***
I am rejecting this response because: The shipping method used was not what I requested at the time of the orderFor the third time I am explaining that I requested 2nd day shipping, was charged for 2nd day shipping $but my order was shipped *** GROUNDAgain I was charged for a service that I did not getBraceplanet took my $for 2nd day shipping basically stole my moneyOnce more they DID NOT SHIP THE ITEM BY 2ND DAY AIR , TYEY SHIPPED BY *** GROUND!
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: An insolent reply from a dishonest business -- only to be expectedAnd to add insult to injury, these liars are spamming me for more businessThey should wait until hell freezes overFor the present, consignment of their spam to the junk folder will suffice
Sincerely,
*** ***

The reason is because the product is on back order till May 25th, and when we get it we will right away ship productOn our company policy clearly states that all of our company manufacture is not where we are atWe cannot control any type of manufacture back orderWe have proof and evidence that BSN which is the manufacture stated product is on back orderWe will only refund if product is discontinued but in this case it is on back order this item is currently on a backorder until 05/ Ashley ***E-Commerce Specialist, Customer Service Toll Free 800-552-Direct 704-554-Ext *** Fax 800-835-4325 Backordered Items Our company has no control over manufacturer back ordersWhen an item goes on back order, we will contact the customer using their contact information on their invoice requesting if they would like to wait for their shipment,or to get it replaced with another itemBack ordered items will ship out using the same shipping option that was chosen at the time when the order was placed.https://www.compressionsale.com/shipping-information.html

Complaint: ***
I am rejecting this response because:This is what we call "Bait and Switch" you advertise free shipping, provide all indications that the order ships free, you do not supply the opportunity to review the order prior to the order being paidIt has nothing to do with reading your "Warnings", if I was provided the opportunity to review the order and seen that there was shipping charged, I would not have had the decision to accept or reject the order.
Sincerely,
*** ***

Customer emailed stating she wanted to return product, per our return policy that customer agreed upon when ordering the following brand Jobst qualifies for an exchange or store creditCustomer did not reply to email to inform us what option she would do and just return product, therefore customer
has a store credit for the amount of $which has no expiration date and can be used by simply calling our customer service department at *** to place order to add store credit. Please see attached email and our return policy below. Return Policy
Products
that are new and in their original packaging may be returned or
exchanged for up to days following the original purchase date
Products that have been tried on are eligible for store credit/exchange
only and may only be returned within the first days of purchase
Returns received after days from original purchase date will be
refunded as store creditDue to federal health regulations, worn
product must be laundered prior to returningProducts that have been
worn and/or damaged due to consumer negligence may not be returned
How to return? If your order qualifies for return or
exchange, please request a return authorization RMA (Return Merchandise
Authorization) numberQualifying orders returned without prior
authorization will be subject to a 25% restocking fee and shipping
charges and will only be refunded as store creditNote your RMA# on the
outside and inside of your package and return it to the address
provided to youPlease allow 2-weeks for processing
HOW DO YOU REQUEST A RETURN?
Option 1: Within the first days from purchase
Click on the button below to request a return authorization number (RMA)
Option 2: Past the days from purchase
Submit an email to [email protected]
(include your order id#, items you want to return or exchange and requested course of action.)
QUESTIONS?
If you have further questions or are having trouble with requesting a return, please submit an email to customer service
from the contact us page or call *** (do not call the number regarding returns)
Proof of delivery confirmations also known as signed proof of receipt are not provided to the customer for a speedy delivery
Please click here for more information ( proof of delivery confirmations )
15% order processing charges will be deducted from refundA $
shipping charge(USA), $12.95(Canada), $19.95(International) will be
applied to all exchanges which originally qualified for free shippingA
$shipping charge will be applied to exchanges of items or more
Prices on exchanges will be based on website price at the time the
exchange was requestedThis policy is subject to change without prior
noticeTherafirm
products can only be returned within days of receipt for an exchange
or store credit if NOT wornThe following brands only qualify for an
exchange if not worn: *** *** *** *** *** *** *** *** * *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***Any Activa items that are worn or tried on are not exchangeable or refundableExceptions of non-returnable items include: anti-embolism stockings, wound care, plastic post surgical, sport socks can only be exchanged, farrow
medical wraps, and products dyed to orderShipping charges are
non-refundableOrthopedic items can only be exchanged or offered a
store credit with no expiration dateFor orders that are returned
back due to insufficient address, if the customer wishes to cancel, they
are subject to a 25% restocking feeAfter an order is placed by
phone or through the website, the customer has a short opportunity to
change their order by giving us a callWe are not responsible for
incorrect orders placed by customers over the phone or website

Complaint: ***
I am rejecting this response because: I have spoken with their "team supervisor", multiple times since at least February to no
avail. I'm sick of the runaround and I want a refund as I no longer wish to do business with them...EVER! If my experience is any example, there's a reason they have an "F" rating.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I have shipped the product back at my own expense because this disreputable company is not honest enough to make right a mistake they madeI was penalized for their mistake and am out $for this transaction for which I gained nothing except a lot time begging them to do the right thingI was told again that my option was to pay more money for the incorrect item, and then they would ship the correct item with a return label for the incorrect item to return for a refund of the correct itemNo kidding, that is the policy they said is place so they would be assured to not lose money????????Not sure how simply sending me a return label for the incorrect item was such a risk, they still had the money I paid for the item which was $more than the mistaken item they shipped meMy guess is shipping out the wrong item is a common practice with this companyThis complaint is closed because they refuse to do the right thing, but I want anyone to know who may be thinking of purchasing from this company, BUYER BEWARE!
Sincerely,
*** ***

Customer sent product to a Gastonia NC address which we are not familiar with, customer spoke with an agent from our customer service department and stated that the post office provided her that addressCustomer would have to locate package so we can further assister her in the exchange

Complaint: ***
I am rejecting this response because: The company should have a printed statement regarding their policy. No one assumes you can not cancel an order when it is days past due and no one in this day and age assumes you can not return some thing after it is shipped days late and you were forced to purchase the item elsewhere. What would I do with a credit? I now have braces for the same knee. Ridiculous! Can not cancel, can not return and you are forced to take a credit. This should have been explained BEFORE the purchase NOT AFTER the purchase. No where can you locate a written statement to that effect
Sincerely,
*** ***