AL and PO Corporation

Complaint: [redacted] I am rejecting this response because:? I have e-mails substantiating my complaint, I never received the items ordered, AND did NOT get the REPLACEMENT? I will sort thru my e-mails to get them to you, it will just take more time than min allowed for the responseI have about emails Sincerely, [redacted]

It was certainly on a back order which is why it wasn't shipped out until three days after the purchase was madeThe customer requested rush shipping which goes through USPS as indicated on our Shipping Information page within our websiteUSPS took more than two weeks to deliver the package after we shipped it, despite the fact that we shipped it with your preferred shipping method We are not responsible for delays by USPS and, therefore, a refund will not be issued

I understand but it is also called ADVERTISEMENT you must read all policy before proceeding? Shipping Information FAST & FREE GROUND SHIPPING We offer the fastest in the industry FREE SHIPPING on most orders to Continental USA on orders of $or more and only $on orders under $39: plus we include Alaska, Puerto Rico, Hawaii, Guam and other US addresses such as APO/FPOFree Shipping is also available on Canadian orders of $or moreStandard Shipping Methods Standard Saver [redacted] FREE on orders of $or more and only $on orders under $Sent via ***Typical shipping time is 4-business days (excludes weekends) but please allow business days before contacting us in the event of not receiving your orderCertain heavier items will have a shipping charge including washing solutions ($2.95, $or $for quart), stocking donner ($4.95), hot & cold therapy ($4.95) and bandage rolls ($7.95)

Complaint: [redacted] I am rejecting this response because:I do Not understand what is So complicated about This is Not a return, I was sent DEFECTIVE marchandise! WHY does NO ONE want to accept and understand that! I shouldnt have to incur ANY charges, as this WAS NOT MY FAULT! I dont care who pays tne fee, Compressionsalecom or whoever they get their marchandise from If you send a customer faulty/defective marchandise you should be rectfying the situationDoes the Revdex.com.not have the authority to override a businesses bad practice? Thats why I chose this course of actionI shouldnt be at a loss here and ao far I am [redacted]

What the customer is not understanding is that we offer free shipping for orders over $within the USA excluding large items and liquidsWhen you place an order, the items in the cart reflect the eligibility for free shipping Stockings always qualify for free shipping because they are not large items, nor liquids The moment you place a large item or liquid in the cart, the order no longer will be eligible for free shippingThe dollar amount for free shipping is not calculated until the end, because we offer international shipping which we do not offer free shipping (except to Canada for orders over $99)We do advertise on our website and newsletters, but it is important that the customers look through our shipping information page before claiming that we are a deceptive company

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] I never received any other corespondents ? I checked all folders of my email like I said I was the one who had to contact them several times through email and phone calls to ask for a tracking number and after that THEN I was told it was on back order!! If an item is not in stock I don’t care what time of year it is it should specify “OUT OF STOCK” or on back order so customers knows not to order it if it’s something that is needed sooner rather than later as was my case? I have never dealt with any online company that can’t cancel an order for a product that they don’t have it’s simple my account number u have u make a few clicks or phone calls it’s not as complicated as you try to state in very poor EnglishI am STILL to this very date waiting for a cancellation as I still not have received a tracking number for a product you took my money for but never had in stock it’s against the law this site is a scam for peoples honest money?

Per company policy, anytime there is a return exchange made we must follow company policyAll returns and exchange must be return on customer own expense and then any returns we must charge a reshipment fee and differences in price of new productThat clearly states before customer click I agreed to terms and condition and click submitted A $shipping charge(USA) (1-item), $12.95(Canada), $19.95(International) will be applied to all exchanges which originally qualified for free shippingA $- $shipping charge will be applied to exchanges of items or morePrices on exchanges will be based on website price at the time the exchange was requestedThis policy is subject to change without prior noticeTherafirm products can only be returned within days of receipt for an exchange or store credit if NOT wornThe following brands only qualify for an exchange if not worn: LympheDivas, Jobst, Brand Relief(day policy), Maternity, Sigvaris , Mediven Assure, Futuro, Mediven, Juzo Basic, Juzo, Truform, Therafirm, Second Skin, Activa, DrScholl's, Rejuvahealth, Sockwell, CSX Sport, Zensah, McDavidAny Activa items that are worn or tried on are not exchangeable or refundableExceptions of non-returnable items include: anti-embolism stockings, wound care, plastic post surgical, sport socks can only be exchanged, farrow medical wraps, and products dyed to orderShipping charges are non-refundableOrthopedic items can only be exchanged or offered a store credit with no expiration dateFor orders that are returned back due to insufficient address, if the customer wishes to cancel, they are subject to a 25% restocking feeAfter an order is placed by phone or through the website, the customer has a short opportunity to change their order by giving us a callWe are not responsible for incorrect orders placed by customers over the phone or website

Complaint: [redacted] I am rejecting this response because: The pack of socks I didn't receive were $ I sent the $check to pay the DIFFERENCE in what store credit I had remaining and the price of those socks I appreciate that the store did refund my $6.36, but I feel they still owe me $which would be the rest of the cost of the socks never received Sincerely, [redacted]

In the last paragraph of our return policy, it lists a number of brands that are only exchangeable [redacted] (a Jobst subsidiary) is one of those brandsIf the customer does not want an exchange, we can also authorize a store credit towards a future purchaseWe do not guarantee a refund anywhere in our return policy

This customer had made an exchange for a made to order item which is not returnableThis disclaimer is clearly stated in the product description tab on the item's pageI have provided the link belowThis customer was not given incorrect informationIt is true that we had initially sent the incorrect item to the customer, but had a replacement sent free of chargeThe replacement is the one that the customer is trying to returnUnfortunately, we cannot accept this item back [redacted]

? Complaint: [redacted] I am rejecting this response because: at this point I am so frustrated and angry with this company since they are blatantly lyingI did have minutes, according to their order page to make this change, which I tried to doTheir reason at the time was that there was no one in the office to take the message because their office was closed, now they are changing their story and saying that I am responsibleI no longer want to be bothered with this company I will keep my stockings that I have, and will never order from them again and want the world to know how ? dishonest and rude their customer service isI know I'm not the only one that has made this complaint about the customer service, I really don't know how they are able to stay in business with an F rating from the Revdex.comYou can close the case at this time and just know that I am not satisfied with them, but I just don't want to fight with them anymore! ? They are not worth my time or my effort! Hopefully, enough people see what they are like and they will eventually not be in business anymore! ? They absolutely have the poorest customer service I have ever experienced in my life! Sincerely, [redacted] ***

We have no issue exchanging the item for the customer, that is what the Juzo brand qualifies for exchange or store creditThe customer will need to return the items back to us, as he purchased them from us, in order to received the correct size, without the items, there would be nothing we can do If the customer would like to exchange he will need to call [redacted] and ask to speak with [redacted]

Customer agreed to our terms and conditions at point of saleThe customer was certainly aware of these terms, which are also available to be viewed in a separate page on our websiteCustomer was given an exception and we provided the customer with refund for the amount of $less the shipping Transaction ID [redacted] Terms & Conditions Welcome to our online store! CompressionSale and its associates provide their services to you subject to the following conditionsIf you visit or shop within this website, you accept these conditionsPlease read them carefullyRETURNS Please review our Return Policy, which you agree to upon making a purchase on our websiteProducts that are new and in their original packaging may be returned or exchanged for up to days following the original purchase dateProducts that have been tried on are eligible for store credit/exchange only and may only be returned within the first days of purchaseReturns received after days from original purchase date will be refunded as store creditDue to federal health regulations, worn product must be laundered prior to returningProducts that have been worn and/or damaged due to consumer negligence may not be returnedHow to return?? If your order qualifies for return or exchange, please request a return authorization RMA (Return Merchandise Authorization) numberQualifying orders returned without prior authorization will be subject to a 25% restocking fee and will only be refunded as store creditNote your RMA# on the outside and inside of your package and return it to: Compressionsale.com [redacted] ***s, IL? Please allow 2-weeks for processingAny items that are returned as defective , and a replacement is set up the customer will be responsible for shipping of the amount of $HOW DO YOU REQUEST A RETURN? Click on the button below to request a return authorization number (RMA) FEES, EXCEPTIONS & RULES 15% order processing charges will be deducted from refundA $shipping charge will be applied to all exchanges which originally qualified for free shippingA $shipping charge will be applied to exchanges of items or morePrices on exchanges will be based on website price at the time the exchange was requestedThis policy is subject to change without prior noticeTherafirm products can only be returned within days of receiptThe following brands only qualify for an exchange: Jobst Brand Relief, Maternity, Sigvaris Access, Mediven Assure, Curad, Futuro, Mediven, Juzo Basic, Truform, Therafirm,Second Skin, Activa, CSX Sport, Zensah, McDavidAny Activa items that worn or tried on are not exchangeable or refundableExceptions of non-returnable items include: anti-embolism stockings, wound care, plastic post surgical, sport socks can only be exchanged, farrow medical wraps, and products dyed to orderShipping charges are non-refundableSHIPPING RULES & EXCEPTIONS Standard saver shipping via USPS does not include signature on deliveryIf a customer needs sign on delivery confirmation, they must choose either 2nd day or next day delivery methodsIf you entered the wrong address on our order form and we are forced to reship your package, there will be an additional? shipping and processing charge equal to your original orderGenerally international shipments take 14-business days from day of shipment unless customs causes a delay for some reason, which is not in our controlCustoms & duties may be collected for international ordersWe are not responsible for these costsCheck with your local postal office, in regards to customs feesSHIPPING DISCOUNTS & EXCEPTIONS Free Shipping applies to all compression stockings under a minimum amount located on our shipping information pageItems under that minimum will be charged a shipping fee as stated on the shipping information pagePlease refer to the shipping information page for exact rates on domestic and international shippingCertain heavier items (accessories) such as stocking donners and washing solution are charged shipping, which is stated in the shipping information page, product description, and on the checkout pageCANCELLATIONS When an order is submitted, your credit card will be chargedOur ordering process is streamlined so your order will immediately be sent to processing and then shippingDue to the high volume of orders we receive we will be unable to cancel an order after submittedPlease order carefully.?

? Complaint: [redacted] I am rejecting this response because: ? I did fill out the appropriate form and submitted it? The company did not send me the return authorization? I tried an on-line chat twice and called the company twice? Each time they said they would send me the return authorization but never did? Originally I wanted to make an exchange but now I just want a refund Sincerely, [redacted]

I ask for a full refund for all four pair of stockings I bought this winter plus shipping plus time and trouble I ask for $ After I contacted Revdex.com I got replacements but they charged me shipping, which they said they would not I think this company is pretty lax on the part of customer relations and maybe even downright shady and I see no need for them to keep any of my money

After an order is placed and processed, it may not be cancelled as per our terms and conditionsHowever, the customer has a short opportunity to adjust the order by giving us a call if the order has not shippedThe back order date had been pushed back so we could not send out the item to the customerIn this case, we are still able to substitute the item for a different one and send it if desiredThis may be done by contacting our customer service department

The reason is because the product is on back order till May 25th, and when we get it we will right away ship productOn our company policy clearly states that all of our company manufacture is not where we are atWe cannot control any type of manufacture back orderWe have proof and evidence that BSN which is the manufacture stated product is on back orderWe will only refund if product is discontinued but in this case it is on back order this item is currently on a backorder until 05/? [redacted] E-Commerce Specialist, Customer Service? Toll Free 800-552-Direct [redacted] Fax [redacted] ? Backordered Items Our company has no control over manufacturer back ordersWhen an item goes on back order, we will contact the customer using their contact information on their invoice requesting if they would like to wait for their shipment,or to get it replaced with another itemBack ordered items will ship out using the same shipping option that was chosen at the time when the order was placed.https://www.compressionsale.com/shipping-information.html

Complaint: I am rejecting this response because: I DID NOT ACCEPT THE TERMS OF THE ALLEGED RETURN POLICY, AND HAD IN FACT, ALREADY MAILED THE ITEMS BACK BEFORE I WAS GIVEN CONFLICTING INFORMATION FROM THE COMPANY? CONFLICT, AGAIN, BEING I WAS REFUSED REFUND BECAUSE I DIDN'T HAVE "PRIOR APPROVAL" AND THEN BECAUSE OF THE BRAND OR POLICY? THIS CONSTITUTES THEFT AS I PAID FOR ITEMS I DO NOT HAVE, AND THE COMPANY THAT DOES HAVE THE ITEMS HAS STOLEN MY MONEY AS A RESULT? I EXPECT FULL REFUND + RETURN SHIPPING, TOTAL $160, AND WILL NEED TO ADD $/ HOUR FOR MY TIME EACH FUTURE FAILURE.THE PERPETRATING COMPANY HAS THE APPROPRIATE REFUND INFORMATION Sincerely, Dj [redacted]

Customer was well aware of return policy when she submitted return / exchange request, it clearly states that the brand ( [redacted] qualifies for an exchange or store creditWe had also provided this information to customer via email when we responded to return requestCustomer has a store credit of $that can be used at any time by just calling our customer service department [redacted] credit has no expiration date Returns & Exchange Policy Products that are new and in their original packaging may be returned or exchanged for up to days following the original purchase date Products that have been tried on are eligible for store credit/exchange only and may only be returned within the first days of purchase Returns received after days from original purchase date will be refunded as store creditDue to federal health regulations, worn product must be laundered prior to returningProducts that have been worn and/or damaged due to consumer negligence may not be returned Fees, Exceptions & Rules 15% order processing charges will be deducted from refundA $ shipping charge(USA), $12.95(Canada), $19.95(International) will be applied to all exchanges which originally qualified for free shippingA $shipping charge will be applied to exchanges of items or more Prices on exchanges will be based on website price at the time the exchange was requestedThis policy is subject to change without prior noticeTherafirm products can only be returned within days of receipt The following brands only qualify for an exchange: [redacted] items that worn or tried on are not exchangeable or refundable Exceptions of non-returnable items include: anti-embolism stockings, wound care, plastic post surgical, sport socks can only be exchanged, farrow medical wraps, and products dyed to orderShipping charges are non-refundableFor orders that are returned back due to insufficient address, if the customer wishes to cancel, they are subject to a 25% restocking fee After an order is placed by phone or through the website, the customer has a short opportunity to change their order by giving us a callWe are not responsible for incorrect orders placed by customers over the phone or website

Complaint: [redacted] I am rejecting this response because: I believe that the company is faulty and entraps customers that have to receive a package and their stipulation is if you tried it on you can only get in store credit and its a one size fits all, I believe I am entitled to a full refundI am not satisfied with this product, and was not given an opportunity ? to complain to this company as stated in original complaint to the Revdex.com I reached out through email but was not allowed to submit without accepting in store credit, live customer service did not respond to my complaint, I called their specified number but was put on hold immediately with a long long long waitI was not given the opportunity to help this company better serve its customersI feel I am due my money back in full and no shipping fees included, and I will ship their product back to them at their own expense and I receive my full refund back on my credit cardThis is an injustice for those consumers who believe they are in good hands with products that are not faulty in the way they sell their products, and how they treat their customersI don't feel this is a good product whatsoever Sincerely, [redacted] ***