AL and PO Corporation

Complaint: [redacted] I am rejecting this response because:I already made it clear that I will not accept re-shipment as a solution, since the order was made months agoI have purchased the items I needed from a different store (they were urgently needed medical items)A refund was promised and not issued.The package that was sent a couple of days ago was one that was not requested, and MOST IMPORTANT: it only contained two pairs of stockings! Just a fraction of the total order.So most of the order STILL never arrived, and what was sent on June 24th needs to be returned.? The fact still remains that this company has stolen my money and never sent the merchandise I ordered.? Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:The response from this company is full of lies: 1. I NEVER received the item they say was resent to me2. I never heard form them after they told me that they would check with the manufacturer3. They never contacted me regarding the resending of an item OR the credit applied. This company is the recipient of many online complaints - they are not professional as well as being rude and liarsIn my opinion, there should be a class action by all the customers who have been treated in a similar manner. Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:This business is incorrectI emailed Customer Service on 6/18/2016, requesting that they cancel the orderI telephoned Customer Service on 6/20/2016, requesting that they cancel the orderI am not lying. In fact, this is a block and copy of the email that I sent: CompressionSale.com: Your order # [redacted] has been processed [redacted] Please cancel this order and refund to my account immediately. Please confirm that you have done so no later than Monday, June 20, 2016, by 5:p.mEastern By the way, [redacted] is not helpful. [redacted] Wed 6/15/9:AM To make sure CompressionSale.com emails hit your inbox every time, add ( [redacted] and [redacted] ) to your address bookDear [redacted] ***, Your order has been approved and is being prepared for shipmentAt this Sincerely, [redacted] ***

Customer submitted several return request via email, which we responded to customer but did not receive a response back until the last attempt we were able to provide return authorization number to customerAs per our return policy and terms and conditions that customer agreed to at point of sale the items customer requested to return (Sigvaris brand) qualifies for an exchange or store creditAs of today we have not received items to provide customer a store creditPlease view attached emails and our return policy below Returns & Exchange Policy Products that are new and in their original packaging may be returned or exchanged for up to days following the original purchase date Products that have been tried on are eligible for store credit/exchange only and may only be returned within the first days of purchase Returns received after days from original purchase date will be refunded as store creditDue to federal health regulations, worn product must be laundered prior to returningProducts that have been worn and/or damaged due to consumer negligence may not be returned Fees, Exceptions & Rules 15% order processing charges will be deducted from refundA $ shipping charge(USA), $12.95(Canada), $19.95(International) will be applied to all exchanges which originally qualified for free shippingA $shipping charge will be applied to exchanges of items or more Prices on exchanges will be based on website price at the time the exchange was requestedThis policy is subject to change without prior noticeTherafirm products can only be returned within days of receipt The following brands only qualify for an exchange: [redacted] items that worn or tried on are not exchangeable or refundable Exceptions of non-returnable items include: anti-embolism stockings, wound care, plastic post surgical, sport socks can only be exchanged, farrow medical wraps, and products dyed to orderShipping charges are non-refundableFor orders that are returned back due to insufficient address, if the customer wishes to cancel, they are subject to a 25% restocking fee After an order is placed by phone or through the website, the customer has a short opportunity to change their order by giving us a callWe are not responsible for incorrect orders placed by customers over the phone or website I Agree *

Complaint: [redacted] I am rejecting this response because it is not a suitable resolutionI am not willing to exchange this item for anything other than what I originally orderedSeeing as you are unable to fulfill my request and it has been two full weeks since I've placed the order and the item is still unavailable I don't see why a refund is not a reasonable resolution on your endI understand your "return" policy after reading the misleading fine print however with all of the issues that have already occurred on this specific order I don't believe I am being too bold in asking for a refundYour business advertises, over promises and under delivers, I'm worried if I wait for my original order it won't even be the item I ordered as this entire situation feels like a fraudulent drop ship operation from ChinaIt is not good business to keep my money, leave me in the dark until I complain to the Revdex.com, and then offer to exchange my item for something I do not wantIf you cannot see that this is completely unacceptable and will not refund my money I will continue to complain and contact you until a reasonable resolution is reached Sincerely, [redacted]

After an order is processed with our company, a cancellation is not an optionIn cases of a back order, the customer is welcome to switch to a different item if they do not wish to wait for the back ordered itemIn the last paragraph of our return policy, it lists a number of brands that are only exchangeable [redacted] is one of those brandsIf the customer does not want an exchange, we can also authorize a store credit towards a future purchaseA refund is not an option for the brand ordered

Initial Business Response / [redacted] (1000, 7, 2015/08/10) */ Based on our weight and shipment the package we shipped was intact with the items

Initial Business Response / [redacted] (1000, 5, 2015/08/10) */ based on our return policy for the items which were ordered as we cannot resell them we offer the option for an exchange or store credit

Complaint: [redacted] I am rejecting this response because: As the item was on back order it is correct that it was sent u.p.sground simply because the shipper knew that I would never receive it in days obviouslyAgain the problem is that [redacted] charged me for 2nd day delivery $Again I was charged for the service that I did not receiveAgain my bank statement shows the charges from [redacted] ? $for the brace and $for 2nd day deliveryHow is so hard to understand? [redacted] CHARGED ME FOR A SERVICE THAT I DID NOT RECEIVE AND THAT SERVICE WAS 2ND DAY DELIVERY! [redacted] TOOK MY $AND GAVE ME NOTHING IN THE WAY OF GOODS OR SERVICES FOR IT.? [redacted] OWES ME $One could not explain this any simpler than I have Sincerely, [redacted] ***

Any suggestion we offer the customer is simply a suggestion and NOT a guarantee that the stocking will fit properly. Since we communicate over the phone, we cannot be held responsible for wrong sizing, which is why we placed this stipulation in our return policy. We only offer free shipping on the... initial purchase as stated in our return policy, so if the customer orders incorrectly, we do not cover their shipping expenses. Our return policy also states we will only offer store credit or exchange for the items that were purchased, an offer that still stands. We do not offer a refund for the items purchased.

Complaint: [redacted] I am rejecting this response because: I did not purchase any TruForm item so that is not relevant.They have charged in IN ADVANCE for shipping on items that I have not purchased and then I paid shipping on my own Also, they charge twice for shipping for $shipping charge in the US but if returning more than items there is an additional $"shipping charge" This policy makes no sense for the customer and it is clear that the company has no interest in actually helping the customer In addition, there is a 15% order processing charge? This is absurd I returned perfectly good merchandise in original packaging and unworn It can be resold This company's mission is fraud [redacted] and [redacted] are in the business of ripping people off at every opportunity These are liars, cheaters and pathological They have no conscience They are likely sociopathic narcissists who have the inability to care for other people Their record on Revdex.com proves this.When I inquired about my refund there was no answer Please see attached printed chats I am requesting a refund of the $ Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: the information sent is not the same as on the web pagenowhere on the website does it say shipping on orders under 39.00. Sincerely, [redacted]

We do not have control over a manufacture back orderOnce the items came in, as we have not shipped anything, therefore no need to charge the customer, we collected the $reshipping and we sent the exchange itemsThe exchange was shipped via [redacted]

Since the item was back ordered we elected to have it drop shipped from the manufacturerWe had requested for the item to be shipped the way that the customer requestedHowever, there was a delay in the delivery by UPS and the order was delivered lateIn our shipping policy it clearly states that we are not responsible for errors made by our delivery services

We urge all customers to read the return policy before making a purchase in our websiteIf there is ever a question about the return policy, our customer service team is available to answer any inquiriesWe do apologize for any extended hold timesOur return policy clearly states that we only offer an exchange or store credit for the Jobst brandThe customer may exchange for anything on our website by requesting an RMA

Customer reached out to us on Jan 31, and we reached back out to customer on Feb 5th, due to crazy weatherWe have told the customer that we will be willing to fix the issue and in order to move forward if customer can kindly send us a picture of product so we can identify the mistake and
fix the issueAfter we email customer they never replied back to us so we were able to help them resolve this issueReason being is because anytime we send product wrong product or any issues we must have email to have evidence of the mistake and also to ensure qualityPlease advise customer to check email and send information that we requested to fix the issues

Complaint: ***
I am rejecting this response because:The email advertising that I received, and have on file, for The Presidents' Week Sale clearly states 30% off ALL Therafirm If Compressionsale.com had ANY integrity or valued their customers they would gladly have adjusted my sale so that I would receive the advertised pricedUnfortunately, I neglected to put the "THE10" coupon when checking out and am disgusted with their flagrant disregard to satisfy a customer and seemingly deceptive practices! They seem to go out of their way to annoy and irritate customers and don't realize that in giving me the adjustment that I WAS entitled to they could have retained a customer, instead I am left completely disgusted with their response!
Sincerely,
*** ***

This is how the item is made now, however we do not have control over when a manufacture decides to changes how an item is made.We can only offer and exchange or store credit at this time

We do not have control over an manufacture back order, if an Item is not available to ship right away, we ship the item once it is available at the shipping method paid for at the time of the transactionThe package was shipped over night, therefore no refund will be issed

I rejected the last response from the business because the response that I was able to see was blank (the response did not have any words).The original response from the business indicated that they have sent responses to me. I never received any e-mail response from them. Their response seems to indicate that they would authorize the return provided they had the exchange information. Since the requested exchange information was in my correspondence to them and in the complaint I filed with you, it should be an easy task for them to authorize the return with that information