AL and PO Corporation

Complaint: ***
I am rejecting this response because: The company should have a printed statement regarding their policy. No one assumes you can not cancel an order when it is days past due and no one in this day and age assumes you can not return some thing after it is shipped days late and you were forced to purchase the item elsewhere. What would I do with a credit? I now have braces for the same knee. Ridiculous! Can not cancel, can not return and you are forced to take a credit. This should have been explained BEFORE the purchase NOT AFTER the purchase. No where can you locate a written statement to that effect
Sincerely,
*** ***

We have no reason to ask the customer if they have the original packaging when that is already one of the questions on the return form that the customer answered yes tooSo why would we need to ask if we already asked on the form and the customer stated yes to original packagingAgain, due to the customer information on the return form is the reason why this package was refusedNo fault of ours at all

Customer emailed stating she wanted to return product, per our return policy that customer agreed upon when ordering the following brand Jobst qualifies for an exchange or store creditCustomer did not reply to email to inform us what option she would do and just return product, therefore customer
has a store credit for the amount of $which has no expiration date and can be used by simply calling our customer service department at *** to place order to add store credit. Please see attached email and our return policy below. Return Policy
Products
that are new and in their original packaging may be returned or
exchanged for up to days following the original purchase date
Products that have been tried on are eligible for store credit/exchange
only and may only be returned within the first days of purchase
Returns received after days from original purchase date will be
refunded as store creditDue to federal health regulations, worn
product must be laundered prior to returningProducts that have been
worn and/or damaged due to consumer negligence may not be returned
How to return? If your order qualifies for return or
exchange, please request a return authorization RMA (Return Merchandise
Authorization) numberQualifying orders returned without prior
authorization will be subject to a 25% restocking fee and shipping
charges and will only be refunded as store creditNote your RMA# on the
outside and inside of your package and return it to the address
provided to youPlease allow 2-weeks for processing
HOW DO YOU REQUEST A RETURN?
Option 1: Within the first days from purchase
Click on the button below to request a return authorization number (RMA)
Option 2: Past the days from purchase
Submit an email to [email protected]
(include your order id#, items you want to return or exchange and requested course of action.)
QUESTIONS?
If you have further questions or are having trouble with requesting a return, please submit an email to customer service
from the contact us page or call *** (do not call the number regarding returns)
Proof of delivery confirmations also known as signed proof of receipt are not provided to the customer for a speedy delivery
Please click here for more information ( proof of delivery confirmations )
15% order processing charges will be deducted from refundA $
shipping charge(USA), $12.95(Canada), $19.95(International) will be
applied to all exchanges which originally qualified for free shippingA
$shipping charge will be applied to exchanges of items or more
Prices on exchanges will be based on website price at the time the
exchange was requestedThis policy is subject to change without prior
noticeTherafirm
products can only be returned within days of receipt for an exchange
or store credit if NOT wornThe following brands only qualify for an
exchange if not worn: *** *** *** *** *** *** *** *** * *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***Any Activa items that are worn or tried on are not exchangeable or refundableExceptions of non-returnable items include: anti-embolism stockings, wound care, plastic post surgical, sport socks can only be exchanged, farrow
medical wraps, and products dyed to orderShipping charges are
non-refundableOrthopedic items can only be exchanged or offered a
store credit with no expiration dateFor orders that are returned
back due to insufficient address, if the customer wishes to cancel, they
are subject to a 25% restocking feeAfter an order is placed by
phone or through the website, the customer has a short opportunity to
change their order by giving us a callWe are not responsible for
incorrect orders placed by customers over the phone or website

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** I want full refund! It's not my problem or fault manufacturer makes differently nowThat's not what I purchased!!!

Customer was informed that there is a process that we have when an item is defective we send the information to manufactureBased on the manufacturer they will issue a replacement once the investigation is done

Complaint: ***
I am rejecting this response because: on
5/24/i send back pairs of socksthey send me back pairs, because they were dirtyi wore the three pairthey said in there return policy to wash them and sent them back so I didas for the pairs of socks I never got they keep telling me there in the mail, as the 5/31/16, when I got the pairs of socks backcall on the 6/2/16, 6/3/16, and they still said they were comingas of 6/7/16, I am still waiting for my socks
Sincerely,
*** ***

This order was placed for the dynamic socks for men, we sent this customer an email confirmation of this order once it was placedIf he saw the wrong item placed why not call and change it, this order was shipped and considered completeThus leaving the customer subject to the return policy of
store credit or exchange only

The brand that was ordered does not qualify for a refund, as this is stated in the return policy which was provided to the customer before they submitted the orderThey will be subject to that policy and for the brand Jobst which was orderedOnly qualifies for an exchange or store credit

We urge all customers to read the return policy before making a purchase in our websiteIf there is ever a question about the return policy, our customer service team is available to answer any inquiriesWe do apologize for any extended hold timesOur return policy clearly states that we only offer an exchange or store credit for the Jobst brandThe customer may exchange for anything on our website by requesting an RMA

Complaint: ***
I
am rejecting this response because: Yes, I did receive the product on 4/16/so that part of my complaint has been resolved but only after I contacted the manufacture and I think they had a part in getting it out to me. I had also contacted the Illinois Attorney Generals office and found they have had numerous complaints on this company and another name they go by.As for the response they gave about no refunds and the customer agreed to it when the order was placed that is not true. I placed the order via phone and the gentleman that took my order did not mention anything about not being able to refund or cancel the order once placed. When I had talked to Customer Service the two ladies I spoke to kept saying it's their policy and when I went to the website I couldn't find it anyplace. Had I been told that this was their policy I would not of placed the order and would of went else whereThe one lady has stated it's not their responsibility to tell the customer and they assume they read the policy before they place an order. I have never had to do this with other phone orders or online orders and again I couldn't even find the policy if there is indeed one. As for the complaint the file can be closed but I do want the complaint to be out there so that others can be aware of the practices of Compressionsale.com
Sincerely,
Kimberly Johnson

This order was placed for the dynamic socks for men, we sent this customer an email confirmation of this order once it was placedIf he saw the wrong item placed why not call and change it, this order was shipped and considered completeThus leaving the customer subject to the return policy of
store credit or exchange only

Complaint: ***
I am rejecting this response because I do not feel that is an appropriate resolutionI selected the exact item I needed, I do not feel it's appropriate to keep my money and send me an item I do not wantHad I desired a different brand, color, or size I would've ordered just thatSeeing as you are unable to fulfill my original order I think a refund is the correct way to handle this situation
Sincerely,
*** ***

this customer received a defective item that was ordered from our companythey followed through with the replacement process and we are in the process of getting the item to the customerreplacements usually get shipped from the manufacturer except in the cases of international ordersthis being
an order from canada, the replacement is sent to our company to be shipped internationallyour company does not offer free international shippinghowever, when we send a defective or incorrect item, we charge a reduced rate as an apology to our customersthe reduced rate is $from $once the customer agrees to the charge, the replacement will be sent

Revdex.com:
HELLO THIS EMAL IS TO NOTIFY YOU OF A SETTLEMENT ON CLAIN*** I APPRECIATE HOW THE Revdex.com GOT INVOLVED AND SENT A LETTER TO THE COMPANY SHORTLY AFTER THE Revdex.com LETTER WAS ISSUED I WAS NOTIFIED BY THE COMPANY THAT THEY WILL RESOLVE CLAIM IN MY FAVORSO AGAIN I THANK YOU AND THE EMPLOYEES OF Revdex.com*** *** Sent from XFINITY Connect Mobile App

Complaint: ***
I am rejecting this response because according to online policy, I had minutes to change order which I did in minutesThat statement is posted on order page. I complied with this and was spoken to very rudely by their customer service staff, more than onceThey are now saying that I have to pay shipping charges to make this Exchange, and I don't believe that I should be responsible for their errorAll I am requesting is to be able to return the two items for an even exchange and not incur any additional charges, not much to ask for!
Sincerely,
*** ***

Initial Business Response /* (1000, 6, 2015/08/24) */
WE would be more then happy to take the item back if not worn for a full refund
Initial Consumer Rebuttal /* (3000, 8, 2015/08/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They have already shipped
me the correct item, so should just refund me for the shipping charges as I requested and as they notified me in writing times that they would
Final Consumer Response /* (3000, 16, 2015/08/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response here states was discontinued and replaced with the item sent, however, I received item last week from themwas the original item I had ordered and I finally got it, even though they apparently don't know that based upon this current responseThe issue still at hand is I had to pay to ship the item back to them when they sent me the wrong itemThey stated in multiple emails they would ship the replacement back to me at no charge to me, yet charged me to ship itSo, I paid for shipments based upon their errorThey have yet to address that in their response at all, which is suspicious
Also,each contact with the company has provided inconsistent information on this itemThe 1st person I spoke with told me the item I received #was the newer version of but I found out by looking into it that the #was a cheaper version of it on this company's websiteThe manufacturer confirmed this as wellThe next person I spoke with said that person gave me wrong information as it doesn't replace it and then tried to tell me I ordered After providing proof of my order and contacting a 3rd person, they notified me I was right and they would ship me the correct one at no cost to meAfter returning it, I was notified by someone else at the company they hard charged my credit card to ship it to me (even though I had been told they wouldn't charge me)The 1st response from this company through Revdex.com stated I could return it for a full refund, and they apparently didn't know they had already shipped me the right productI replied stating that I had received the correct product and that the issue was me being charged for shipping when they said there would be no cost to meNow, after stating that, their reply to this is that was discontinued and this is the replacement for itThey don't know what's going on since they just sent me and other reps at the company confirmed they have in stock
Here is their website link to item which is currently priced at $20.99:
http://www.compressionsport.com/mcdavid-compression-leg-sleeves-6572r.html
and here is their website link to item 8836, currently priced at $
http://www.compressionsport.com/mcdavid-mmhg-calf-sleeves-8836r.html
As you can see the that I ordered is a different product than the They tried to give me the as the replacement for 8836, however, it is a less expensive and inferior modelI called the manufacturer *** and they confirmed they are different products and that the as the superior and more expensive product
This company has poor customer service practices, provides inconsistent information, and does not know what is going on with their products and the fact that they don't even know that they shipped me item last weekI would still like a refund of the $and $I paid for shipping due to their error
Final Business Response /* (4000, 18, 2015/08/26) */
Our product page states the item was replaced with as the other one has been discontinued by the manufacturer

Complaint: ***
I am rejecting this response because:This company just keeps sending me emails to go to their website for returns I have done this several times and have yet to receive a return shipping address My order number is *** and my order date is 10-05-at 8: I want a credit card refund Send me the address where I need to send my return or I will reject again
Sincerely,
*** ***

We always have a supervisor on duty, his name is *** and the customer is more then welcomed to speak to himThis customer paid for 2-business day delivery, unfortuantly the manufacture was having some issues, so we had the order shipped at no extra charge to the customer via over night
delivery by ups ***no refund will be given for shipping

Complaint: ***
I am rejecting this response because: this was not a back order and I would not have used this company if they stated up front they could not guarantee the day postage which I paid extra money for instead of going with free shipping which would have allowed them to not take responsibility for how long it took
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
AGAIN, I AM THE CUSTOMERI DONT CARE WHO COVERS THE COSTS BUT IT SURE AS HELL SHOULDNT BE THE CUSTOMERTHE PRODUCT NEVER SHOULD HAVE BEEN SENT OUT! IN GOOD FAITH TO.THE CUSTOMER YOU SHOULD BE COVERING THIS LOSS..DOES THIS HAPPEN A LOT?! I WOULD SERIOUSLY APPRECIATE EITHER A FULL REFUND ASAP OR REPLACEMENT FREE OF CHARGEIVE ALREADY HAD TO WORK SHORTER HOURS.DUE TO PAINFULL FEET WHICH THE STOCKINGS ARE SUPPOSED TO HELP
Sincerely,
*** ***