AL and PO Corporation

Our company or any company has the legal rights to advertise free shipping but customer always should keep in mind that any company has a policyAlso our company policy bander states FREE SHIPPING ON MOST ORDER [redacted] doesn't mean all ordersFor our company policy if customer just read and click on band it states that FREE SHIPPING ON MOST ORDER OF $or more and under $is a fee of $to process and ship out their orderShipping Information FAST & FREE GROUND SHIPPING We offer the fastest in the industry FREE SHIPPING on most orders to Continental USA on orders of $or more and only $on orders under $39: plus we include Alaska, Puerto Rico, Hawaii, Guam and other US addresses such as APO/FPOFree Shipping is also available on Canadian orders of $or moreStandard Shipping Methods Standard Saver [redacted] FREE on orders of $or more and only $on orders under $Sent via ***Typical shipping time is 4-business days (excludes weekends) but please allow business days before contacting us in the event of not receiving your orderCertain heavier items will have a shipping charge including washing solutions ($2.95, $or $for quart), stocking donner ($4.95), hot & cold therapy ($4.95) and bandage rolls ($7.95)Most items will be shipped same day when ordered before 2pm.? Shipping Options and Prices ? Domestic Shipping Order Cost Method Shipping Time Price Under $ Standard Saver 4-business days $ $& Up Standard Saver 4-business days FREE Any Rush 3-business days $ Any Express Saver 2-business days $ Any 2nd Day Air 1-business days $ Any Next Day Air business day $ *Free Shipping applies to all compression stockings over $Certain heavier items such as stocking donners and washing solution are charged shipping? ? We Ship To Canada Order Cost Method Shipping Time Price Under $ Standard 7-business days $ $+ Standard 7-business days FREE Any Global Priority 3-business days $ *Customs & duties may be collectedWe are not responsible for these costs.? ? ? International Shipping Order Cost Method Shipping Time Price Any Standard 7-business days $ Any Global Priority 3-business days $ *International orders will be shipped via [redacted] Global Priority Mail (international customers are responsible for any custom fees and import taxes).?

We can only make suggestion to customer, it is the customers responsibility to verify the information they receive before placing any ordersthis is stated in our return policyTO accommodate the customer, we offered to waive the reshipping fee to send out the correct sizeAt this time, the customer will be responsible for shipping both ways in order to get the correct size

Complaint: [redacted] I am rejecting this response because:The incorrect item was entered on their end for the replacement itemIt should have been closed-toe not open-toe socksI was never askedThey said it defaults to open toeI was told the exchange would be madeWhy are they suddenly deciding not to make the changeI have emails from them asking me to confirm the replacement orderI sent it to them and they said a new pair would be sentThere was NO confirmation sent to me to confirm the right replacement item was orderedAll I want is a pair of socks I can use Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] because there website is condescending it says easy returns up to days but then if you read the fine print it says your money will only be refunded if it’s within days of the purchase date! Well how convenient for them to say my order was on back order and by the time it was delivered it was days and they said they won’t refund my money now which is why I wanted to cancel my order before it got shippped!!!! This company is a scam!!!!! Also they had sent me an email saying these products are only available for exchange or store credit and they list a bunch of products which is ALL the products they sell!!!!!!?

Customer was also advised via email that he had receive the correct item, which he chose to return but the item order only qualifies as exchangeWhen requesting a return or exchange customer fills out form and agrees to our RMA policy which informs customer of the following;? Returns & Exchange Policy Products that are new and in their original packaging may be returned or exchanged for up to days following the original purchase dateProducts that have been tried on are eligible for store credit/exchange only and may only be returned within the first days of purchaseReturns received after days from original purchase date will be refunded as store creditDue to federal health regulations, worn product must be laundered prior to returningProducts that have been worn and/or damaged due to consumer negligence may not be returned Fees, Exceptions & Rules 15% order processing charges will be deducted from refundA $shipping charge(USA), $12.95(Canada), $19.95(International) will be applied to all exchanges which originally qualified for free shippingA $shipping charge will be applied to exchanges of items or morePrices on exchanges will be based on website price at the time the exchange was requestedThis policy is subject to change without prior noticeTherafirm products can only be returned within days of receipt The following brands only qualify for an exchange: [redacted] , [redacted] Any [redacted] items that worn or tried on are not exchangeable or refundableExceptions of non-returnable items include: anti-embolism stockings, wound care, plastic post surgical, sport socks can only be exchanged, farrow medical wraps, and products dyed to orderShipping charges are non-refundableFor orders that are returned back due to insufficient address, if the customer wishes to cancel, they are subject to a 25% restocking fee

Customer emailed our returns department on three occasions and we replied to each request after we did not receive a response back from customer to proceed and finish return requestWe asked customer to please provide the item number for he wished to exchange for to process exchange correctlyPlease view attached documents where we responded and no reply from customer

Customer submitted several return request via email, which we responded to customer but did not receive a response back until the last attempt we were able to provide return authorization number to customerAs per our return policy and terms and conditions that customer agreed to at point of sale the items customer requested to return (Sigvaris brand) qualifies for an exchange or store creditAs of today we have not received items to provide customer a store creditPlease view attached emails and our return policy below Returns & Exchange Policy Products that are new and in their original packaging may be returned or exchanged for up to days following the original purchase date Products that have been tried on are eligible for store credit/exchange only and may only be returned within the first days of purchase Returns received after days from original purchase date will be refunded as store creditDue to federal health regulations, worn product must be laundered prior to returningProducts that have been worn and/or damaged due to consumer negligence may not be returned Fees, Exceptions & Rules 15% order processing charges will be deducted from refundA $ shipping charge(USA), $12.95(Canada), $19.95(International) will be applied to all exchanges which originally qualified for free shippingA $shipping charge will be applied to exchanges of items or more Prices on exchanges will be based on website price at the time the exchange was requestedThis policy is subject to change without prior noticeTherafirm products can only be returned within days of receipt The following brands only qualify for an exchange: [redacted] items that worn or tried on are not exchangeable or refundable Exceptions of non-returnable items include: anti-embolism stockings, wound care, plastic post surgical, sport socks can only be exchanged, farrow medical wraps, and products dyed to orderShipping charges are non-refundableFor orders that are returned back due to insufficient address, if the customer wishes to cancel, they are subject to a 25% restocking fee ? After an order is placed by phone or through the website, the customer has a short opportunity to change their order by giving us a callWe are not responsible for incorrect orders placed by customers over the phone or website ? I Agree *

In the emails that were sent between the customer and [redacted] , the customer did not ever mention once that she no longer has the origianl packagingHad she disclosed this information, she would have been informed at that time, we would not be able to accept the package without the box, thus therefore she would not have to have sent it back and pay for shippingThe neglect of the customer not informing us she does not have the original packaging is soley her own mistakeAt this time since we can not accept the item without the box, the customer will simply need to purchase new itemsAll this information has been available to the customer under the return policy

Deal Of The Day - Up to 80% offKnee High, ThighHigh, and PantyhosefromPremium Brand Stockings!View in browserFREE SHIPPINGon all ordersour storeclearanceEnd of Month Clearance - Huge Savings up to 80% onPremium Compression StockingsSHOP & SAVE»SHOP & SAVE»SHOP& SAVE»SHOP& SAVE»SHOP& SAVE»ShopCompressionsale.comwith ConfidenceWOMEN'SKnee Highs»Thigh Highs»Pantyhose»Closed Toe»Open Toe»MEN'SKnee Highs»Thigh Highs»Waist High»Closed Toe»Open Toe»SUPPORT8-Mild»15-Moderate»20-Firm»30-Extra Firm»More»ACCESSORIESDonning Aids»Garters & Glue»Liners/Inserts»Washing Aids»More»BRANDSJobst»Sigvaris»Mediven»Juzo»More»Connect withCompressionsale.com(C) 2013Compressionsale.comNMilwaukee aveVernon Hills, IL 600611.800.504.7315Manage

Complaint: [redacted] I am rejecting this response because: I contacted the company by email days after the purchase therefore I require a full refund for the product that was not openedI agree to the store credit for the product which was opened Sincerely, [redacted]

The correct item was sent as that is the 3XL sizeSS-8845BL-3L can be broken down as follows:SS = Second Skin brand= Surgical Grade Closed Toe 30-mmHg Knee High Support Stockings (model number)BL = Black color3L = 3XL size

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI believe it is unfair that I filled out the return with in the business days and can not receive a full refund for the stockings not tried onIt was the company who did not send me the return information in hours even after I filled the return request timesI also feel 15% restocking fee is too much Sincerely, [redacted] ?

Customer emailed stating she wanted to return product, per our return policy that customer agreed upon when ordering the following brand Jobst qualifies for an exchange or store creditCustomer did not reply to email to inform us what option she would do and just return product, therefore customer has a store credit for the amount of $which has no expiration date and can be used by simply calling our customer service department at [redacted] to place order to add store credit Please see attached email and our return policy below Return Policy Products that are new and in their original packaging may be returned or exchanged for up to days following the original purchase date Products that have been tried on are eligible for store credit/exchange only and may only be returned within the first days of purchase Returns received after days from original purchase date will be refunded as store creditDue to federal health regulations, worn product must be laundered prior to returningProducts that have been worn and/or damaged due to consumer negligence may not be returned How to return? If your order qualifies for return or exchange, please request a return authorization RMA (Return Merchandise Authorization) numberQualifying orders returned without prior authorization will be subject to a 25% restocking fee and shipping charges and will only be refunded as store creditNote your RMA# on the outside and inside of your package and return it to the address provided to youPlease allow 2-weeks for processing HOW DO YOU REQUEST A RETURN? Option 1: Within the first days from purchase Click on the button below to request a return authorization number (RMA) Option 2: Past the days from purchase Submit an email to [email protected] (include your order id#, items you want to return or exchange and requested course of action.) QUESTIONS? If you have further questions or are having trouble with requesting a return, please submit an email to customer service from the contact us page or call [redacted] (do not call the number regarding returns) Proof of delivery confirmations also known as signed proof of receipt are not provided to the customer for a speedy delivery Please click here for more information ( proof of delivery confirmations ) 15% order processing charges will be deducted from refundA $ shipping charge(USA), $12.95(Canada), $19.95(International) will be applied to all exchanges which originally qualified for free shippingA $shipping charge will be applied to exchanges of items or more Prices on exchanges will be based on website price at the time the exchange was requestedThis policy is subject to change without prior noticeTherafirm products can only be returned within days of receipt for an exchange or store credit if NOT wornThe following brands only qualify for an exchange if not worn: [redacted] Any Activa items that are worn or tried on are not exchangeable or refundableExceptions of non-returnable items include: anti-embolism stockings, wound care, plastic post surgical, sport socks can only be exchanged, farrow medical wraps, and products dyed to orderShipping charges are non-refundableOrthopedic items can only be exchanged or offered a store credit with no expiration dateFor orders that are returned back due to insufficient address, if the customer wishes to cancel, they are subject to a 25% restocking feeAfter an order is placed by phone or through the website, the customer has a short opportunity to change their order by giving us a callWe are not responsible for incorrect orders placed by customers over the phone or website

The customer simply does not fully understand our return policyThe last paragraph clearly states all the brands that are only exchangeableThe customer ordered items from the brands [redacted] , all of which are only exchangeableThe entire policy needs to reviewed and acknowledged by all customers to avoid this situationWe have received the returned items from the customer in good condition and their store credit has been issuedTo use credit please call our sales staff and reference your RMA number

In the last paragraph of our return policy, it lists a number of brands that are only exchangeableTruform is one of those brandsIf the cus***er does not want an exchange, we can also authorize a store credit towards a future purchase [redacted] has not misinformed the cus***er and is correct in saying that a refund is not an option for the brand ordered

Complaint: [redacted] I am rejecting this response because:? The pack of socks I didn't receive were $13.99.? I sent the $check to pay the DIFFERENCE in what store credit I had remaining and the price of those socks.? I appreciate that the store did refund my $6.36, but I feel they still owe me $which would be the rest of the cost of the socks never received Sincerely, [redacted]

At the time when the customer called us, if we no longer have the item the customer ordered, we offer the options for changing the items or cancelling the orderThe customer decided to change the items, thus making the return policy still active for this order, for exchange or store creditNo refund will be given for this order

Complaint: [redacted] I am rejecting this response because:? An insolent reply from a dishonest business -- only to be expectedAnd to add insult to injury, these liars are spamming me for more businessThey should wait until hell freezes overFor the present, consignment of their spam to the junk folder will suffice Sincerely, [redacted]

It was certainly on a back order which is why it wasn't shipped out until three days after the purchase was madeThe customer requested rush shipping which goes through USPS as indicated on our Shipping Information page within our websiteUSPS took more than two weeks to deliver the package after we shipped it, despite the fact that we shipped it with your preferred shipping method We are not responsible for delays by USPS and, therefore, a refund will not be issued

Complaint: [redacted] I am rejecting this response because:? I have e-mails substantiating my complaint, I never received the items ordered, AND did NOT get the REPLACEMENT? I will sort thru my e-mails to get them to you, it will just take more time than min allowed for the responseI have about emails Sincerely, [redacted]