AL and PO Corporation

On the last exchange, the 3-pack was not requested in the initial email, only the four pairs of Due to a clerical error we cashed the check that was sent to usWe have refunded the customer for the check to their [redacted] card we had on fileIf the customer is still interested in the 3-pack, they can place a new order for the item as there is no store credit remaining from this exchangeWe sincerely apologize for the error

The customer is trying to exchange for item number 60313, which is a Therafirm brand itemIn the return request, the customer is claiming that the item number reflects a Jobst brand itemTo avoid mistakes, we always ask for clarity in this situationOnce the customer correctly identifies the item for which they want to exchange, an RMA will be issued

When we send the incorrect merchandise, we provide a return label so the customer is not required to ship the item back at their own expenseThe customer is not required to request an RMA unless it is defectiveIt is unclear to our returns department that the customer either received a different item, or received the correct, but defective, itemWe urge the customer to call our customer service team at [redacted] to further explain the situation and we will be able to rectify the situation

This is not an authorized dealer to sale Jobst products per [redacted] medical who is the manufacture of JobstAs it is stated on our website we do not price match with unauthorized dealers

Complaint: I am rejecting this response because: I never received a credit for my cancelled order And, today, I received the product I ordered/cancelled So, not only did they not refund me for the cancelled order, they apparently never cancelled the order Now I have product that I ended up having to purchase elsewhere because after a month they could not fulfill my order Sincerely, Ronalie [redacted]

Any suggestion we offer the customer is simply a suggestion and NOT a guarantee that the stocking will fit properlySince we communicate over the phone, we cannot be held responsible for wrong sizing, which is why we placed this stipulation in our return policyWe only offer free shipping on the initial purchase as stated in our return policy, so if the customer orders incorrectly, we do not cover their shipping expensesOur return policy also states we will only offer store credit or exchange for the items that were purchased, an offer that still standsWe do not offer a refund for the items purchased

We have notified customer that the order has shipped and provide tracking informationOrder was shipped via [redacted] tracking number [redacted]

We advertise free shipping, but there is stipulations to thatOne the order must be over $and for certain items, such as washing solution and stocking donners, because of the weights of those items, there will be a shipping charge attached to itAll this information can be located at the following link? [redacted]

Hello, If you actually click on the free shipping in the US the shipping information does pop up which does state “Standard Saver [redacted] FREE on orders of $or more and only $on orders under $Sent via ***.” with the following chart that pops up as wellOrder CostMethodShipping TimePriceUnder $39Standard Saver4-business days$3.95$& UpStandard Saver4-business daysFREEAnyRush3-business days$7.95AnyExpress Saver2-business days$9.95Any2nd Day Air1-business days$19.95AnyNext Day Airbusiness day$29.95*Free Shipping applies to all compression stockings over $Certain heavier items such as stocking donners and washing solution are charged shipping

Complaint: [redacted] I am rejecting this response because: It is not an accurate accounting of what? happened on my end.? I returned to this company pairs of blue compression hose as I had ordered? black ones.? I asked for a replacement and received only one pair back.? Their position is I returned only one pair.? Prior to this I had conversations with employees who were most rude - one man called me an old lady.? I am 80? but totally competentI am also honest.? The return process is complicated at this company which is always discouraging.? I have ordered from them for several years.? Loyalty, honesty, customer satisfaction, civility are totally absent from this company.? I would recommend people not order from them - even though the prices are good.? The company has only one aim - its own profit line Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:Why haven't I received the merchandise back then?? It is not legally theirs to possess being they REFUSED the return.I have contacted the Attorney General of Illinois to investigate this company further They have NOT heard the last from this consumer and the scams they are pulling on innocent consumers.I demand my merchandise returned then!! Sure works in their favor to keep the merchandise AND my $70!! Sincerely, [redacted]

For defective items, we have the customer send us a picture of the defect, we send that picture to the manufacture and the manufacture sends the customer the replacementThis is the process for every customer, if the customer has not heard anything back from us, that is because we have not heard anything from the manufactureHave the customer call [redacted] and speak to [redacted] and he will be able to assist

Customer submitted a return authorization request (RMA) as per our policy.? Which cardholder also agreed to our terms and conditions at point of saleWe informed customer that she can either exchange or receive store credit per our return policyThe items ordered are only exchangeable per our return policy please view policy below.? ? Terms & Conditions Welcome to our online store! CompressionSale and its associates provide their services to you subject to the following conditionsIf you visit or shop within this website, you accept these conditionsPlease read them carefully RETURNS Please review our Return Policy, which you agree to upon making a purchase on our websiteProducts that are new and in their original packaging may be returned or exchanged for up to days following the original purchase date Products that have been tried on are eligible for store credit/exchange only and may only be returned within the first days of purchaseReturns received after days from original purchase date will be refunded as store creditDue to federal health regulations, worn product must be laundered prior to returningProducts that have been worn and/or damaged due to consumer negligence may not be returned How to return?? If your order qualifies for return or exchange, please request a return authorization RMA (Return Merchandise Authorization) numberQualifying orders returned without prior authorization will be subject to a 25% restocking fee and will only be refunded as store creditNote your RMA# on the outside and inside of your package and return it to: Compressionsale.com [redacted] **? ***Please allow 2-weeks for processing Any items that are returned as defective , and a replacement is set up the customer will be responsible for shipping of the amount of $ HOW DO YOU REQUEST A RETURN? Click on the button below to request a return authorization number (RMA) FEES, EXCEPTIONS & RULES 15% order processing charges will be deducted from refundA $shipping charge will be applied to all exchanges which originally qualified for free shippingA $shipping charge will be applied to exchanges of items or morePrices on exchanges will be based on website price at the time the exchange was requestedThis policy is subject to change without prior noticeTherafirm products can only be returned within days of receipt The following brands only qualify for an exchange: Jobst Brand Relief, Maternity, Sigvaris Access, Mediven Assure, Curad, Futuro, Mediven, Juzo Basic, Truform, Therafirm,Second Skin, Activa, Rejuvahealth, Sockwell, DrScholl's, CSX Sport, Zensah, McDavid, Any Activa items that worn or tried on are not exchangeable or refundableExceptions of non-returnable items include: anti-embolism stockings, wound care, plastic post surgical, sport socks can only be exchanged, farrow medical wraps, and products dyed to orderShipping charges are non-refundable

Complaint: [redacted] I am rejecting this response because: The shipping method used was not what I requested at the time of the orderFor the third time? I ? am explaining that I requested 2nd day shipping, was charged for 2nd day shipping $but my order was shipped [redacted] GROUNDAgain I was charged for a service that I did not getBraceplanet took my $for 2nd day shipping basically stole my moneyOnce more they DID NOT SHIP THE ITEM BY 2ND DAY AIR , TYEY SHIPPED BY [redacted] GROUND!? ? Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/10/12) */ The following brands only qualify for an exchange if not worn: [redacted] Brand [redacted] day policy),

As long as the order has not shipped, we allow for the substitution of itemsOnce orders have left our facility, they are subject to our return policyOur policies clearly state that our company is not financially responsible for mistakes when orderingAnd our ordering system is in no way designed to send less expensive merchandise in place of more expensive merchandiseOur company would not have been operational for the past five years if that was the caseWe understand the customer's frustration, but they are more than welcome to make an exchange with our company

Our shipping policy clearly states that back orders ship out using the same method as requested on the order once the item is no longer back orderedWe do not manufacture any of the items we sell, as we are simply a dealer for a number of brandsTherefore back orders are out of our controlWe do apologize for the delay, but unfortunately this situation is in fact out of our control since our company has no influence over the manufacturers' production schedules

Complaint: [redacted] I am rejecting this response because: Compression Sales company is not truthful.I called BSN medical Inc., Charlotte, NC this morning and walked their spokesperson through the same steps described in my Revdex.com complaintThey agreed with my assessment.However, if Compression Sales is still in denial after this last communication, I invite them to visit the Missouri statute "Merchandising Practices Act" that reads in part:"The scope of the act is set forth in statute 407.020.1, which provides that it is unlawful to act, use or employ deception, fraud, pretense, promise, misrepresentation, unfair practice or the concealment, suppression, or omission of any material fact in connection with the sale or advertisement of any merchandise in trade or commerce in or from the state of Missouri." Said statute applies to acts committed "before, during or after the sale."With this in mind, please do as BSN did and follow my Revdex.com complaint step by step instructions while you have Compression Sales' web page open in front of you and you will readily see for yourself CS response is pure b [redacted] ! Thank you for your involvement Sincerely, [redacted]

We always have a supervisor on duty, his name is [redacted] and the customer is more then welcomed to speak to himThis customer paid for 2-business day delivery, unfortuantly the manufacture was having some issues, so we had the order shipped at no extra charge to the customer via over night delivery by ups [redacted] no refund will be given for shipping

Complaint: [redacted] I am rejecting this response because: The company never returned any of my e-mails In the e-mail I sent to them and in the complaint I indicate the items I am requesting to exchange and I indicate what items I would like to receive I also provided that information during my phone conversations with their representatives.Once again for order id # [redacted] I request exchange item numbers: [redacted] for the following item numbers: [redacted] Sincerely, [redacted]