AL and PO Corporation

In the emails that were sent between the customer and ***, the customer did not ever mention once that she no longer has the origianl packagingHad she disclosed this information, she would have been informed at that time, we would not be able to accept the package without the box, thus
therefore she would not have to have sent it back and pay for shippingThe neglect of the customer not informing us she does not have the original packaging is soley her own mistakeAt this time since we can not accept the item without the box, the customer will simply need to purchase new itemsAll this information has been available to the customer under the return policy

Complaint: ***
I am rejecting this response because: It's just talking in circles and not addressing the issueJust take responsibility for the issue and rudeness, All I want is the Revdex.com to take a close look at this company's complaints and have it reflect on their ratingI'm not the only one that has bad dealings with themI have nothing more for this company.
Sincerely,
*** ***

Customer was also advised via email that he had receive the correct item, which he chose to return but the item order only qualifies as exchangeWhen requesting a return or exchange customer fills out form and agrees to our RMA policy which informs customer of the following; Returns &
Exchange Policy Products that are new and in their original packaging may be returned or exchanged for up to days following the original purchase dateProducts that have been tried on are eligible for store credit/exchange only and may only be returned within the first days of purchaseReturns received after days from original purchase date will be refunded as store creditDue to federal health regulations, worn product must be laundered prior to returningProducts that have been worn and/or damaged due to consumer negligence may not be returned Fees, Exceptions & Rules 15% order processing charges will be deducted from refundA $shipping charge(USA), $12.95(Canada), $19.95(International) will be applied to all exchanges which originally qualified for free shippingA $shipping charge will be applied to exchanges of items or morePrices on exchanges will be based on website price at the time the exchange was requestedThis policy is subject to change without prior noticeTherafirm products can only be returned within days of receipt The following brands only qualify for an exchange: *** *** *** *** *** *** *** *** *** *** ***, *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***Any *** items that worn or tried on are not exchangeable or refundableExceptions of non-returnable items include: anti-embolism stockings, wound care, plastic post surgical, sport socks can only be exchanged, farrow medical wraps, and products dyed to orderShipping charges are non-refundableFor orders that are returned back due to insufficient address, if the customer wishes to cancel, they are subject to a 25% restocking fee

If the customer received an defective item, there is nothing we can do to assist the customer over the phoneWhen customers calls us in regards to a defective item, we tell the customer to send us a picture of the defect so we can forward to the manufacturewe provide them with the returns email
address *** and ask they include the order IDfor defective item, we offer the free replacement or store credit only

After you fill out return authorization form, you will receive a response via email within 1-business days for your return authorization instructionsWe may also send questions via email regarding your returnCustomer must respond to our questions via email to receive return authorization in a timely mannerCustomer must also view spam/junk folder to see if return authorization was received

Initial Business Response /* (1000, 5, 2015/08/27) */
The stockings came back without the original packaging as it states in our policy the stockings need to come back in the original box they came in

Our policy has been and still is available to this customerBSN medical does not have the same policy and rules as we do, the customer did not purchase with BSN medical the customer purchased with compressionsale.com

Complaint: ***
I am rejecting this response because:On March 3rd, I submitted my request form for a refund. A form from Compressionsale.com was received on that date which shows "Refund requested for below item -----------" and my items where each individually listed with that heading Either this company has a refund policy or it does not. Due to the socks which were worn and when wash were defective I question if this company uses socks from a secondary market rather than factory direct. I will be writing to *** *** to see if they guarantee their socks.
Sincerely,
J*** ***

Complaint:
***
I am rejecting this response because:
Sincerely,
*** ***When we ordered these socks, there was a rather large notice on the website that said day return policy It did not say with exceptions listed belowThat is now goneI did call to speak with customer service and the person who answered would not give her name, she was rude beyond belief I asked to speak with a supervisor and she hung up No one at any time told me about the bottom paragraph in the hidden return policy Older, sick folks use compression sock for the most part This is abusiveThe list of products for which they do not make refunds is huge It may be every product they sellThat is not at all clear on the website.Thank you for your help in this matter

Per our terms and conditions that customer agreed to at the point of sale, the customer was certainly made aware of these termsThe return / exchange policy is also available to be view on our website and its customers responsibility to viewThe item ordered qualifies for exchange or store credit,
as of today we have not yet to receive any items in return.erms & Conditions Welcome to our online store! CompressionSale and its associates provide their services to you subject to the following conditionsIf you visit or shop within this website, you accept these conditionsPlease read them carefully RETURNS Please review our Return Policy, which you agree to upon making a purchase on our websiteProducts that are new and in their original packaging may be returned or exchanged for up to days following the original purchase dateProducts that have been tried on are eligible for store credit/exchange only and may only be returned within the first days of purchaseReturns received after days from original purchase date will be refunded as store creditDue to federal health regulations, worn product must be laundered prior to returningProducts that have been worn and/or damaged due to consumer negligence may not be returnedHow to return? If your order qualifies for return or exchange, please request a return authorization RMA (Return Merchandise Authorization) numberQualifying orders returned without prior authorization will be subject to a 25% restocking fee and will only be refunded as store creditNote your RMA# on the outside and inside of your package and return it to: Compressionsale.com 5* *** *** *** *** *** IL Please allow 2-weeks for processingAny items that are returned as defective , and a replacement is set up the customer will be responsible for shipping of the amount of $HOW DO YOU REQUEST A RETURN? Click on the button below to request a return authorization number (RMA) FEES, EXCEPTIONS & RULES 15% order processing charges will be deducted from refundA $shipping charge will be applied to all exchanges which originally qualified for free shippingA $shipping charge will be applied to exchanges of items or morePrices on exchanges will be based on website price at the time the exchange was requestedThis policy is subject to change without prior noticeTherafirm products can only be returned within days of receiptThe following brands only qualify for an exchange: *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** Any Activa items that worn or tried on are not exchangeable or refundableExceptions of non-returnable items include: anti-embolism stockings, wound care, plastic post surgical, sport socks can only be exchanged, farrow medical wraps, and products dyed to orderShipping charges are non-refundable

We sent exactly what was purchased by the customer, it is not our fault the manufacture decided to change the way the item is made, we shipped what the customer ordered, which is now made differently by the manufacture

Customer reached out to us on Jan 31, and we reached back out to customer on Feb 5th, due to crazy weatherWe have told the customer that we will be willing to fix the issue and in order to move forward if customer can kindly send us a picture of product so we can identify the mistake and
fix the issueAfter we email customer they never replied back to us so we were able to help them resolve this issueReason being is because anytime we send product wrong product or any issues we must have email to have evidence of the mistake and also to ensure qualityPlease advise customer to check email and send information that we requested to fix the issues

Complaint: ***
I am rejecting this response because: I believe that the company is faulty and entraps customers that have to receive a package and their stipulation is if you tried it on you can only get in store credit and its a one size fits all, I believe I am entitled to a full refundI am not satisfied with this product, and was not given an opportunity to complain to this company as stated in original complaint to the Revdex.com I reached out through email but was not allowed to submit without accepting in store credit, live customer service did not respond to my complaint, I called their specified number but was put on hold immediately with a long long long waitI was not given the opportunity to help this company better serve its customersI feel I am due my money back in full and no shipping fees included, and I will ship their product back to them at their own expense and I receive my full refund back on my credit cardThis is an injustice for those consumers who believe they are in good hands with products that are not faulty in the way they sell their products, and how they treat their customersI don't feel this is a good product whatsoever
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: My husband and I wrapped the two boxes which had never been opened and sent them as directed. Somewhere one pair evidently disappeared inexplicably. I have been a long time customer. I am years old and am completely trustworthy. In fact I point out errors if made by some merchant to their benefit. As their records should show I have only ordered black and beige compression hose over the years, never navy. They were returned in the original outside packaging, taped very well by my husbandMy husband and I do know we returned two pairs of navy hose. The company refutes that. We are at an impasse at the momentI believe that there was a mistake made in their handling of the returnI know what we did: they are making assumptions.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because according to online policy, I had minutes to change order which I did in minutesThat statement is posted on order page. I complied with this and was spoken to very rudely by their customer service staff, more than onceThey are now saying that I have to pay shipping charges to make this Exchange, and I don't believe that I should be responsible for their errorAll I am requesting is to be able to return the two items for an even exchange and not incur any additional charges, not much to ask for!
Sincerely,
*** ***

Customer submitted an order online on 08/24/2017, it is customers responsibility to read the term and conditions before submitting order witch customer agreed to at point of saleTerms and conditions and return policy is also available to be viewed in a separate page on our website.Terms & Conditions Welcome to our online store! CompressionSale and its associates provide their services to you subject to the following conditionsIf you visit or shop within this website, you accept these conditionsPlease read them carefully RETURNS Please review our Return Policy, which you agree to upon making a purchase on our websiteProducts that are new and in their original packaging may be returned or exchanged for up to days following the original purchase date Products that have been tried on are eligible for store credit/exchange only and may only be returned within the first days of purchaseReturns received after days from original purchase date will be refunded as store creditDue to federal health regulations, worn product must be laundered prior to returningProducts that have been worn and/or damaged due to consumer negligence may not be returned How to return? If your order qualifies for return or exchange, please request a return authorization RMA (Return Merchandise Authorization) numberQualifying orders returned without prior authorization will be subject to a 25% restocking fee and will only be refunded as store creditNote your RMA# on the outside and inside of your package and return it to: Compressionsale.com ** *** *** *** Vernon Hills, IL Please allow 2-weeks for processing Any items that are returned as defective , and a replacement is set up the customer will be responsible for shipping of the amount of $ HOW DO YOU REQUEST A RETURN? Click on the button below to request a return authorization number (RMA) FEES, EXCEPTIONS & RULES 15% order processing charges will be deducted from refundA $shipping charge will be applied to all exchanges which originally qualified for free shippingA $shipping charge will be applied to exchanges of items or morePrices on exchanges will be based on website price at the time the exchange was requestedThis policy is subject to change without prior noticeTherafirm products can only be returned within days of receipt The following brands only qualify for an exchange: Jobst Brand Relief, Maternity, S*** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** * Any Activa items that worn or tried on are not exchangeable or refundableExceptions of non-returnable items include: anti-embolism stockings, wound care, plastic post surgical, sport socks can only be exchanged, farrow medical wraps, and products dyed to orderShipping charges are non-refundable

Complaint: ***
I am rejecting this response because: the customer service is highly inadequate The item did not work was defective and there shouldn't have to be thousands of explanations for it This company is supposed to treat their customers with respect and it is obvious that they don't
Sincerely,
*** ***

We apologize for the delay, but, again, we do not have control over back orders from the manufacturerWe always inform our customers regarding back orders by emailThe situation was remedied by providing expedited shipping to the customer at no additional costIf the customer wishes to return the item, they must adhere to the return policyA refund is not an option as per our return policy

Im not sure what site was being used by the customer to track the package, but when we look up tracking info, the tracking number ending in *** is being delivered today, the link below
will take the customer right to tracking information ***

Customer submitted several return request via email, which we responded to customer but did not receive a response back until the last attempt we were able to provide return authorization number to customerAs per our return policy and terms and conditions that customer agreed to at point of sale
the items customer requested to return (Sigvaris brand) qualifies for an exchange or store creditAs of today we have not received items to provide customer a store creditPlease view attached emails and our return policy below
Returns & Exchange Policy
Products that are new and in their original packaging may be returned
or exchanged for up to days following the original purchase date
Products that have been tried on are eligible for store credit/exchange
only and may only be returned within the first days of purchase
Returns received after days from original purchase date will be
refunded as store creditDue to federal health regulations, worn
product must be laundered prior to returningProducts that have been
worn and/or damaged due to consumer negligence may not be returned
Fees, Exceptions & Rules
15% order processing charges will be deducted from refundA $
shipping charge(USA), $12.95(Canada), $19.95(International) will be
applied to all exchanges which originally qualified for free shippingA
$shipping charge will be applied to exchanges of items or more
Prices on exchanges will be based on website price at the time the
exchange was requestedThis policy is subject to change without prior
noticeTherafirm products can only be returned within days of receipt
The following brands only qualify for an exchange: *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
items that worn or tried on are not exchangeable or refundable
Exceptions of non-returnable items include: anti-embolism stockings,
wound care, plastic post surgical, sport socks can only be exchanged, farrow
medical wraps, and products dyed to orderShipping charges are
non-refundableFor orders that are returned back due to insufficient
address, if the customer wishes to cancel, they are subject to a 25%
restocking fee
After an order is placed by phone or through the website, the customer
has a short opportunity to change their order by giving us a callWe
are not responsible for incorrect orders placed by customers over the
phone or website
I Agree *