AL and PO Corporation

We only received one item and our company policy states that we are not responsible for lost or stolen packagesWe can only authorize credit for the items that were returnedSince the customer only returned one we gave her credit for that oneWe applied that credit to the exchangeShe only sent one item back from the first exchange

After an order is placed and processed, it may not be cancelled as per our terms and conditionsHowever, the customer has a short opportunity to adjust the order by giving us a call if the order has not shippedThe back order date had been pushed back so we could not send out the item to the
customerIn this case, we are still able to substitute the item for a different one and send it if desiredThis may be done by contacting our customer service department

Complaint: ***
I am rejecting this response because:Just wanted to make the Revdex.com aware that the refund was issued because I would not allow them to take an additional If there was an issue with pricing that falls on them (paid website price) not the consumerWhen I told them that they said the manufacturer wouldn't allow them to take the lossWhich was a lieI want this lying business to know the Manufacturer sent me my order free of charge and was not happy with the treatment I had from someone representing their productI hope one day all the ripping off of people catches up with themIf you really looked into this company and the complaints their rating would clearly be an F-
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: The business response did not have any text
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: at this point I am so frustrated and angry with this company since they are blatantly lyingI did have minutes, according to their order page to make this change, which I tried to doTheir reason at the time was that there was no one in the office to take the message because their office was closed, now they are changing their story and saying that I am responsibleI no longer want to be bothered with this company I will keep my stockings that I have, and will never order from them again and want the world to know how dishonest and rude their customer service isI know I'm not the only one that has made this complaint about the customer service, I really don't know how they are able to stay in business with an F rating from the Revdex.comYou can close the case at this time and just know that I am not satisfied with them, but I just don't want to fight with them anymore! They are not worth my time or my effort! Hopefully, enough people see what they are like and they will eventually not be in business anymore! They absolutely have the poorest customer service I have ever experienced in my life!
Sincerely,
*** ***

We also provide on our main page FREE shipping is Available with an * where it informs customer to please read shipping information
Standard Saver (***
FREE on orders of $or more and only $on orders under $
Sent via ***Typical shipping time is 4-business days (excludes
weekends) but please allow business days before contacting us in the
event of not receiving your orderCertain heavier items will have a
shipping charge including washing solutions ($2.95, $or $for
quart), stocking donner ($4.95), hot & cold therapy ($4.95) and bandage rolls ($7.95)
Most items will be shipped same day when ordered before 2pm
Shipping Options and Prices
Domestic Shipping
Order Cost
Method
Shipping Time
Price
Under $
Standard Saver
4-business days
$
$& Up
Standard Saver
4-business days
FREE
Any
Rush
3-business days
$
Any
Express Saver
2-business days
$
Any
2nd Day Air
1-business days
$
Any
Next Day Air
business day
$29.95

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** I did call them when I received itAnd they told me that they do not pay for return shipping and do not send a return shipping labelThey are lyingThis company is nothing but a rip offI called them and they gave me an email address to send a letter and tell them that they sent the wrong size and they would give me a RA number to return it and they would pay for the return shippingI got a email with a RA number but no return shippingI called them and they told me that they don't pay return shippingNow thy are saying if I would have called they would have paid the return shippingIf that was the case how did I get a return autherization number thenI told you they are lyingThey can't get there story straight

If the customer received an defective item, there is nothing we can do to assist the customer over the phoneWhen customers calls us in regards to a defective item, we tell the customer to send us a picture of the defect so we can forward to the manufacturewe provide them with the returns email
address *** and ask they include the order IDfor defective item, we offer the free replacement or store credit only

We sent exactly what the customer asked for, we asked the customer to provide the item number for the item she wants and she gave us those numbers we shipped those numbersWe have email from the customer where she admits to giving us the incorrect item numbersThis is not our fault and no refund
will be given

Complaint: ***
I am rejecting this response because:I am rejecting this response because:To Whom It May Concern, The original order was #***The RMA for the exchange of order #*** was ***.November 24, at 11:19am - I returned the five (5) Juzo Compression Stockings for exchange (RMA ***) via the *** (Elkton, MD) ***.November 27, at 11:42am - I checked status of RMA *** *** *** on the USPS website / Compressionsale: Juzo Compression Stockings [5] for exchange was delivered to Front Desk/Reception Vernon Hills, IL 60061.February 22, at 11:29am - I spoke w/ *** *** *** to request the status of my returnI was informed that yes my items to be exchanged had been delivered by *** to CompressionSale and that an additional payment was required before they would be shippedAs the payment couldn't be made online, I called the number *** provided *** and spoke to *** (not *** ***) and gave her my credit card information.This is a condensed version of the back and forth I have experienced with CompressionSaleIt wasn't until I contacted the Revdex.com that I began to get any type of traction toward getting something resembling a resolution. BTW, due to these delays (seasons) I wasn't able get the original colors I chose so after speaking with a competitor and learning the Juzo new spring/summer colors for would be out soon I chose to wait a day before even attempting to go through with the exchange process with them again.April 3, I placed my order via Live Chat - Transcript of Live Chat 09:32:AM - 09:39:AM "***] I got it in there."Now the wait begins, per their response, for another weeks.
Sincerely,
*** ***

We can not give credit on a order that has been shippedTo give the customer back there money along with keeping the itemAs we advised previously the order has been shipped via USPS and has been delivered to the address the customer provided to us

The customer first requested a refund for the *** items that were delivered to themAfter learning we have a store credit only policy for *** brand items, the customer claimed they received a different item from a different brandThis mistake never happened*** orders are put together
separately from order with items from other brandsThe items are still returnable for store credit or exchange as per our return policy

We have no issue exchanging the item for the customer, that is what the Juzo brand qualifies for exchange or store creditThe customer will need to return the items back to us, as he purchased them from us, in order to received the correct size, without the items, there would be nothing we can do
If the customer would like to exchange he will need to call *** and ask to speak with ***

After an order is processed with our company, a cancellation is not an optionIn cases of a back order, the customer is welcome to switch to a different item if they do not wish to wait for the back ordered itemIn the last paragraph of our return policy, it lists a number of brands that are only
exchangeable*** is one of those brandsIf the customer does not want an exchange, we can also authorize a store credit towards a future purchaseA refund is not an option for the brand ordered

This customer had made an exchange for a made to order item which is not returnableThis disclaimer is clearly stated in the product description tab on the item's pageI have provided the link belowThis customer was not given incorrect informationIt is true that we had initially sent the
incorrect item to the customer, but had a replacement sent free of chargeThe replacement is the one that the customer is trying to returnUnfortunately, we cannot accept this item back. ***

HELLO, I UNDERSTAND THE FRUSTRATION WE MAY HAVE CAUSE TO THE CUSTOMERTHIS PRODUCT ITEM # 973PMLWWAS PLACED ON BACK ORDER DUE TO THE HOLIDAY THAT HAS PASTOUR COMPANY POLICY DOES STATE THAT OUR COMPANY HAS NO CONTROL OVER MANUFACTURE BACK ORDERSWHEN AN ITEM GOES ON BACK ORDER, WE
WILL CONTACT THE CUSTOMER VIA EMAIL REGARDING THEIR ORDERIN OUR RECORD LOOKS THAT WE DID SEND THE EMAILDEPENDING ON THE CUSTOMER SOMETIMES THE EMAIL WE SEND MAY GO TO SPAM SO PLEASE ADVISE THE CUSTOMER TO CHECK THEIR SPAM FOLDERIF THEY DIDN'T RECEIVE IT WE ARE WILLING TO RESEND THE EMAIL ONCE AGAINBASE ON MY KNOWLEDGE WE ARE LOOKING TO GET THIS PRODUCT IN OUR WAREHOUSE WITHIN THE NEXT WEEKS MAYBE SOONERWHEN WE GET THIS PRODUCT WE WILL DEFIANTLY SEND IT OUT RIGHT AWAYIN OUR COMPANY WEBSITE IT ALSO STATES THAT OUR COMPANY CANNOT CANCEL ANY ORDERS THAT HAS BEEN SUBMITTED DUE TO THE HIGH VOLUME OF ORDERS THE ORDERS THAT IS PROCESS IS STREAMLINED SO YOUR ORDER WILL BE IMMEDIATELY SEND TO PROCESS AND THEN SHIPPLEASE ADVISE CUSTOMER TO REFER BACK TO THE COMPANY POLICY AND ALSO SEE SPAM FOLDER

If the customer received an defective item, there is nothing we can do to assist the customer over the phoneWhen customers calls us in regards to a defective item, we tell the customer to send us a picture of the defect so we can forward to the manufacturewe provide them with the returns email
address *** and ask they include the order IDfor defective item, we offer the free replacement or store credit only

In the emails that were sent between the customer and ***, the customer did not ever mention once that she no longer has the origianl packagingHad she disclosed this information, she would have been informed at that time, we would not be able to accept the package without the box, thus
therefore she would not have to have sent it back and pay for shippingThe neglect of the customer not informing us she does not have the original packaging is soley her own mistakeAt this time since we can not accept the item without the box, the customer will simply need to purchase new itemsAll this information has been available to the customer under the return policy

We can offer the opportunity to switch to a different item, but we do not issue refunds as per our return policyIt would also be possible to cancel the item and retain a store credit on the order until laterThose are the two options we will offerThe credit can be used toward any item on our website and has no expiration date

Complaint: ***
I am rejecting this response because: It's just talking in circles and not addressing the issueJust take responsibility for the issue and rudeness, All I want is the Revdex.com to take a close look at this company's complaints and have it reflect on their ratingI'm not the only one that has bad dealings with themI have nothing more for this company.
Sincerely,
*** ***