AL and PO Corporation

The order was assigned a tracking number making the order completeWe all know that no shipping companies do not pick up on Sundays that is common senseAs we stated this order was shipped or marked complete Sarturday night shortly after the order was placed, thus making it not able to be cancelled

After an order is placed and processed, it may not be cancelled as per our terms and conditionsHowever, the customer has a short opportunity to adjust the order by giving us a call if the order has not shippedThe back order date had been pushed back so we could not send out the item to the
customerIn this case, we are still able to substitute the item for a different one and send it if desiredThis may be done by contacting our customer service department

Complaint: ***
I am rejecting this response because: at this point I am so frustrated and angry with this company since they are blatantly lyingI did have minutes, according to their order page to make this change, which I tried to doTheir reason at the time was that there was no one in the office to take the message because their office was closed, now they are changing their story and saying that I am responsibleI no longer want to be bothered with this company I will keep my stockings that I have, and will never order from them again and want the world to know how dishonest and rude their customer service isI know I'm not the only one that has made this complaint about the customer service, I really don't know how they are able to stay in business with an F rating from the Revdex.comYou can close the case at this time and just know that I am not satisfied with them, but I just don't want to fight with them anymore! They are not worth my time or my effort! Hopefully, enough people see what they are like and they will eventually not be in business anymore! They absolutely have the poorest customer service I have ever experienced in my life!
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: The business response did not have any text
Sincerely,
*** ***

We only received one item and our company policy states that we are not responsible for lost or stolen packagesWe can only authorize credit for the items that were returnedSince the customer only returned one we gave her credit for that oneWe applied that credit to the exchangeShe only sent one item back from the first exchange

If the customer received an defective item, there is nothing we can do to assist the customer over the phoneWhen customers calls us in regards to a defective item, we tell the customer to send us a picture of the defect so we can forward to the manufacturewe provide them with the returns email
address *** and ask they include the order IDfor defective item, we offer the free replacement or store credit only

We sent exactly what the customer asked for, we asked the customer to provide the item number for the item she wants and she gave us those numbers we shipped those numbersWe have email from the customer where she admits to giving us the incorrect item numbersThis is not our fault and no refund
will be given

We can not give credit on a order that has been shippedTo give the customer back there money along with keeping the itemAs we advised previously the order has been shipped via USPS and has been delivered to the address the customer provided to us

The customer first requested a refund for the *** items that were delivered to themAfter learning we have a store credit only policy for *** brand items, the customer claimed they received a different item from a different brandThis mistake never happened*** orders are put together
separately from order with items from other brandsThe items are still returnable for store credit or exchange as per our return policy

This customer had made an exchange for a made to order item which is not returnableThis disclaimer is clearly stated in the product description tab on the item's pageI have provided the link belowThis customer was not given incorrect informationIt is true that we had initially sent the
incorrect item to the customer, but had a replacement sent free of chargeThe replacement is the one that the customer is trying to returnUnfortunately, we cannot accept this item back. ***

Complaint: ***
I am rejecting this response because:I am rejecting this response because:To Whom It May Concern, The original order was #***The RMA for the exchange of order #*** was ***.November 24, at 11:19am - I returned the five (5) Juzo Compression Stockings for exchange (RMA ***) via the *** (Elkton, MD) ***.November 27, at 11:42am - I checked status of RMA *** *** *** on the USPS website / Compressionsale: Juzo Compression Stockings [5] for exchange was delivered to Front Desk/Reception Vernon Hills, IL 60061.February 22, at 11:29am - I spoke w/ *** *** *** to request the status of my returnI was informed that yes my items to be exchanged had been delivered by *** to CompressionSale and that an additional payment was required before they would be shippedAs the payment couldn't be made online, I called the number *** provided *** and spoke to *** (not *** ***) and gave her my credit card information.This is a condensed version of the back and forth I have experienced with CompressionSaleIt wasn't until I contacted the Revdex.com that I began to get any type of traction toward getting something resembling a resolution. BTW, due to these delays (seasons) I wasn't able get the original colors I chose so after speaking with a competitor and learning the Juzo new spring/summer colors for would be out soon I chose to wait a day before even attempting to go through with the exchange process with them again.April 3, I placed my order via Live Chat - Transcript of Live Chat 09:32:AM - 09:39:AM "***] I got it in there."Now the wait begins, per their response, for another weeks.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** I did call them when I received itAnd they told me that they do not pay for return shipping and do not send a return shipping labelThey are lyingThis company is nothing but a rip offI called them and they gave me an email address to send a letter and tell them that they sent the wrong size and they would give me a RA number to return it and they would pay for the return shippingI got a email with a RA number but no return shippingI called them and they told me that they don't pay return shippingNow thy are saying if I would have called they would have paid the return shippingIf that was the case how did I get a return autherization number thenI told you they are lyingThey can't get there story straight

We also provide on our main page FREE shipping is Available with an * where it informs customer to please read shipping information
Standard Saver (***
FREE on orders of $or more and only $on orders under $
Sent via ***Typical shipping time is 4-business days (excludes
weekends) but please allow business days before contacting us in the
event of not receiving your orderCertain heavier items will have a
shipping charge including washing solutions ($2.95, $or $for
quart), stocking donner ($4.95), hot & cold therapy ($4.95) and bandage rolls ($7.95)
Most items will be shipped same day when ordered before 2pm
Shipping Options and Prices
Domestic Shipping
Order Cost
Method
Shipping Time
Price
Under $
Standard Saver
4-business days
$
$& Up
Standard Saver
4-business days
FREE
Any
Rush
3-business days
$
Any
Express Saver
2-business days
$
Any
2nd Day Air
1-business days
$
Any
Next Day Air
business day
$29.95

HELLO, I UNDERSTAND THE FRUSTRATION WE MAY HAVE CAUSE TO THE CUSTOMERTHIS PRODUCT ITEM # 973PMLWWAS PLACED ON BACK ORDER DUE TO THE HOLIDAY THAT HAS PASTOUR COMPANY POLICY DOES STATE THAT OUR COMPANY HAS NO CONTROL OVER MANUFACTURE BACK ORDERSWHEN AN ITEM GOES ON BACK ORDER, WE
WILL CONTACT THE CUSTOMER VIA EMAIL REGARDING THEIR ORDERIN OUR RECORD LOOKS THAT WE DID SEND THE EMAILDEPENDING ON THE CUSTOMER SOMETIMES THE EMAIL WE SEND MAY GO TO SPAM SO PLEASE ADVISE THE CUSTOMER TO CHECK THEIR SPAM FOLDERIF THEY DIDN'T RECEIVE IT WE ARE WILLING TO RESEND THE EMAIL ONCE AGAINBASE ON MY KNOWLEDGE WE ARE LOOKING TO GET THIS PRODUCT IN OUR WAREHOUSE WITHIN THE NEXT WEEKS MAYBE SOONERWHEN WE GET THIS PRODUCT WE WILL DEFIANTLY SEND IT OUT RIGHT AWAYIN OUR COMPANY WEBSITE IT ALSO STATES THAT OUR COMPANY CANNOT CANCEL ANY ORDERS THAT HAS BEEN SUBMITTED DUE TO THE HIGH VOLUME OF ORDERS THE ORDERS THAT IS PROCESS IS STREAMLINED SO YOUR ORDER WILL BE IMMEDIATELY SEND TO PROCESS AND THEN SHIPPLEASE ADVISE CUSTOMER TO REFER BACK TO THE COMPANY POLICY AND ALSO SEE SPAM FOLDER

After an order is processed with our company, a cancellation is not an optionIn cases of a back order, the customer is welcome to switch to a different item if they do not wish to wait for the back ordered itemIn the last paragraph of our return policy, it lists a number of brands that are only
exchangeable*** is one of those brandsIf the customer does not want an exchange, we can also authorize a store credit towards a future purchaseA refund is not an option for the brand ordered

We have no issue exchanging the item for the customer, that is what the Juzo brand qualifies for exchange or store creditThe customer will need to return the items back to us, as he purchased them from us, in order to received the correct size, without the items, there would be nothing we can do
If the customer would like to exchange he will need to call *** and ask to speak with ***

We are simply a retailer for a number of brandsWe do not manufacture any items that we sellTherefore, we are at the mercy of the manufacturer when it comes to back ordersWe do our best to get the items to our customers as quickly as we can, but we have no influence over productionThe customer is still more than welcome to return the items by following the terms of our return policy

This customer was never promised a refundthe package was reshipped, and *** attempted delivery, after the 3rd attempt
they returned the packageWe had the package reshipped back out to the csutomer requesting signature confirmation via *** *** the customer signed for this package on 06/24/No refund will be given

Complaint: ***
I am rejecting this response because:I have done this and times and they still do not respond with a physical address of where I need to send my compression stockings back I have also tried live chat and two times I have called and talked to someone with no success I will not accept their response until I have a physical address as to where I need to mail my return package
Sincerely,
*** ***

We can offer the opportunity to switch to a different item, but we do not issue refunds as per our return policyIt would also be possible to cancel the item and retain a store credit on the order until laterThose are the two options we will offerThe credit can be used toward any item on our website and has no expiration date