AL and PO Corporation

We can offer the opportunity to switch to a different item, but we do not issue refunds as per our return policyIt would also be possible to cancel the item and retain a store credit on the order until laterThose are the two options we will offerThe credit can be used toward any item on our website and has no expiration date

In the last paragraph of our return policy, it lists a number of brands that are only exchangeable*** (a Jobst subsidiary) is one of those brandsIf the customer does not want an exchange, we can also authorize a store credit towards a future purchaseWe do not guarantee a refund anywhere in
our return policy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***because there website is condescending it says easy returns up to days but then if you read the fine print it says your money will only be refunded if it’s within days of the purchase date! Well how convenient for them to say my order was on back order and by the time it was delivered it was days and they said they won’t refund my money now which is why I wanted to cancel my order before it got shippped!!!! This company is a scam!!!!! Also they had sent me an email saying these products are only available for exchange or store credit and they list a bunch of products which is ALL the products they sell!!!!!!

Complaint:
***
I am rejecting this response because:The item was not on back orderIt was shipped the same day as I purchased it at leat that's what the email they sent to me saidThey never provided me with shipping information so there was no way to tell where it was but I paid for 1-day shipping and did not receive my item until days laterI demand a refund for the price of shipping I paid since I did not receive the item in a timely manner
Sincerely,
*** ***

The customer would have to put in a request for a return/exchange on the return policy pageIf the item is not worn or tried on the customer would have days to exchange for another item or return for store creditIf the item is tried on or worn the customer only has days from the orginal
purchase date

Complaint: ***
I am rejecting this response because:I have an email offer from this company on Memorial Day clearly stating in two places on the email that there is "Free Shipping on All Orders." There are no asterisks sending me to any fine print that says I need to order a certain amount to get free shippingIt said Free Shipping on all Orders in two highlighted boxes on the offerI would be happy to forward this email to you if you would like it. Interestingly, the day I filed my complaint with the Revdex.com I had an email saying they would consider crediting my shipping costs but I have yet to see that on my charge accountThey are not an honest company and I would be happy to forward you their email offer to prove my pointSimply let me know where to send it to
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:A graphic on an item that says "Free Shipping" suggests free shippingInformation to the contrary--posted on different webpages on the site--does not clarify this for the customer at the point of choosing the item for purchaseIf the item is subject to specific terms in order to qualify for free shipping, such terms should be stated clearly and obviouslyIf the seller can post a graphic over an item that reads "Free Shipping," they can just as easily augment that graphic to include the terms of the offer, or an asterisk leading customers to text on the same page which explains the terms of the offerI maintain that their failure to do so is an attempt to confuse and mislead consumers into thinking the item will not have attendant shipping charges--which is the meaning of the phrase "Free Shipping."
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I am rejecting this response because it is far more than a return policy It is an issue of honesty and customer service as well When I called, the receptionist was rude, did not answer my questions, would not let me speak with a supervisor, would not give me her name and hung up on me The advertising on the website was deceptive and other companies from which we have ordered have honest, flexible return policies which do not have things hidden in the third paragraph of a hidden policy I feel this company is deceptive, dishonest and the staff is rude Again, providing services to older, sick people requires better business practices
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I do Not understand what is So complicated about This is Not a return, I was sent DEFECTIVE marchandise! WHY does NO ONE want to accept and understand that! I shouldnt have to incur ANY charges, as this WAS NOT MY FAULT! I dont care who pays tne fee, Compressionsalecom or whoever they get their marchandise from If you send a customer faulty/defective marchandise you should be rectfying the situationDoes the Revdex.com.not have the authority to override a businesses bad practice? Thats why I chose this course of actionI shouldnt be at a loss here and ao far I am
*** ***

Complaint: ***
I am rejecting this response because:I already made it clear that I will not accept re-shipment as a solution, since the order was made months agoI have purchased the items I needed from a different store (they were urgently needed medical items)A refund was promised and not issued.The package that was sent a couple of days ago was one that was not requested, and MOST IMPORTANT: it only contained two pairs of stockings! Just a fraction of the total order.So most of the order STILL never arrived, and what was sent on June 24th needs to be returned. The fact still remains that this company has stolen my money and never sent the merchandise I ordered.
Sincerely,
*** ***

Customer had returned product back to us correctBut one product that they returned had no box which organically when manufacture shipped this order we had a boxOur manufacture policy don't allow any type of returns more then days without a boxThat is company policy and what we did is we
had to resend the product back without a box to customer and charge them with a reshipment fee and then provide a store credit of $for the other item they returned with a boxThe reason is because the product they purchased was priced at $a pairAnytime there's a return, there's a return fee of $which that I why customer has a store credit and that store credit doesn't expireEach time an RMA is send to customer we send the following messages and also each time a store credit is approved we also send the following messagesCustomer also agreed to the company policy at the time they place the order with our company Please reply to this email, if you would you like a store credit or exchange? I do apologize but a refund isn’t an optionIf exchanges please provide the item number for the new product according to the size, color, and or style if applicablePlease allow up to - business hours for a responseIf your order qualifies for a Return or an Exchange, an RMA# (Return Merchandise Authorization Number) along with return instructions will be sent to the email provided to usPlease reply to this email and answer all questions and we will send you the RMA if you qualify for an EXCHANGE or STORE CREDITThe store credit that is given does not expire until you reach out to us and use it ALL PRODUCTS that are return are on customer own expenseWe don't provide any type of prepaid labelPlease see return policy for the fee deduction for all return productsPlease keep in mind that whenever you return a product from keep in mind that whenever you return a product from us you must return the product in its original box, we CANNOT accept any returns for a product without a boxIf you return products that are over day and worn, dirty or misused we have the right to refuse your return and return package to you A $shipping charge(USA), $12.95(Canada), $19.95(International) will be applied to all exchanges which originally qualified for free shippingA $shipping charge will be applied to exchanges of items or moreBRACES AND HEAVY PRODUCTS ARE SUBJECT TO A DIFFERENT FEEPrices on exchanges will be based on website price at the time the exchange was requestedThis policy is subject to change without prior notice. Thank You! HOW A STORE CREDIT WORKS! When we get the product in our warehouse, we will check the order inWe will then reach out to you and notify you of the check inYou can then go ahead and contact our company via EMAIL, LIVE CHAT, or call to place the new order with usCalling is fine too but we do have high call volumes and hold time will be long at timesThe store credit that is given does NOT expire until you reach out to us and use it Thank you!

Complaint: ***
I am rejecting this response because: they sent wrong item as detailed in original complaint
Sincerely,
*** ***

Customer made contact with us to set up exchange on the
order, we asked the customer to provide the exact item number for the exchange
itemCustomer provided the item number, but the item number provided was not a
match to the description of what she claim she wantedWe asked her to verify
the
item number, or send us the link to the item, customer became frustrated
and did notWe told her to call 847-276-to speak to ***She called
and spoke to *** where at that time she decided not to want to do business
with us anymoreSo RMA was sent to the customer for a refundAt this time we
are awaiting to receipt of the return items before the refund can be issued minus the 25% restocking fee

Products that are new and in their original packaging may be returned or exchanged for up to days following the original purchase date.Products that have been tried on are eligible for store credit/exchange only and may only be returned within the first days of purchaseReturns received after days from original purchase date will be refunded as store creditDue to federal health regulations, worn product must be laundered prior to returningProducts that have been worn and/or damaged due to consumer negligence may not be returned.How to return? If your order qualifies for return or exchange, please request a return authorization RMA (Return Merchandise Authorization) numberQualifying orders returned without prior authorization will be subject to a 25% restocking fee and shipping charges and will only be refunded as store creditNote your RMA# on the outside and inside of your package and return it to the address provided to youPlease allow 2-weeks for processing.15% order processing charges will be deducted from refundA $shipping charge(USA), $12.95(Canada), $19.95(International) will be applied to all exchanges which originally qualified for free shippingA $shipping charge will be applied to exchanges of items or morePrices on exchanges will be based on website price at the time the exchange was requestedThis policy is subject to change without prior noticeTherafirm products can only be returned within days of receipt for an exchange or store credit if NOT worn**The following brands only qualify for an exchange if not worn: *** *** *** *** *** *** *** *** * *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** Any Activa items that are worn or tried on are not exchangeable or refundableExceptions of non-returnable items include: anti-embolism stockings, wound care, plastic post surgical, sport socks can only be exchanged, farrow medical wraps, and products dyed to orderShipping charges are non-refundableOrthopedic items can only be exchanged or offered a store credit with no expiration dateFor orders that are returned back due to insufficient address, if the customer wishes to cancel, they are subject to a 25% restocking feeAfter an order is placed by phone or through the website, the customer has a short opportunity to change their order by giving us a callWe are not responsible for incorrect orders placed by customers over the phone or website

We have contacted the manufacture in regards to this order, who has infomred us the white color is on a back order, they are having production issuesWe currently have the black small that we can send out to this customer

Our return policy is available to all customers on our website prior to ordering, in the return policy it gives a list of brands that regardless of the condition they are (ie:new/unopened) these brands will only be eligble for exchnage or store creditThis information was also provided to the
customer when he intitiated the requestThe process to submit the request is as follows: you enter in your order ID, you enter in the email that was used at the time of purchase, then it is paragraphs to read and directly under the paragraphs is the "I AGREE" bottom to clickIn the 3rd parapgraph it again, gives that list of items, that regardless of the condition being returned these brands only qualify for a exchange or store creditIt is clear based on the customer statement that he did not read the information that he agreed toHe is more then welcome to reread the iunformation so he may have a better understading as to why the item does not qualify for a refund

We are trying to help you as you have now provided the exact item numbers you want to exchange for we will be able to set up the exchange for you

Complaint: ***
I am rejecting this response because:I have already received a letter from the supplier, Jobst, telling me that the product was defective and that they believe they have solved the problem and will be replacing my stockings*** *** and her corporation had nothing to do with itI sent the product back and Jobst communicated with me*** *** said they had no proof of things being defective and that they couldn't replace thingsThey were obstructionists in every possible way they could be*** *** and her company have not acted in good faithAt this time we can close the complaint but the fact that they did such a poor job should remain as a record
Sincerely,
*** ***

The order was assigned a tracking number making the order completeWe all know that no shipping companies do not pick up on Sundays that is common senseAs we stated this order was shipped or marked complete Sarturday night shortly after the order was placed, thus making it not able to be cancelled

We have notified customer that the order has shipped and provide tracking informationOrder was shipped via *** tracking number ***