Alder

November 23, 2016RE: Shirley *** To the Revdex.com of Utah, I have cancelled the addendum on Ms***’s contract and the term will end on the date we originally agreed on, March 19, Let us know if
we can do anything further for Ms***. Sincerely, Brandt N*** | Alder Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me with the understanding that I will be reimbursed the $taken out of my bank account last month for being charged by both Alder and Live company
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

To the Revdex.com, Thank you for contacting us. At the time our representative was at Ms***s home there is an audio welcome survey that is done with Ms*** going over the terms and conditions of the agreement and she understoodWe will not be
releasing Ms*** from her contractHowever, Ms*** could see if she is able to move the alarm system or have someone take over the contract we are more than happy to give her free months to give her a chance go over the options

This complaint was already sent on 5/

December 8, 2017RE: *** *** To the Revdex.com, Thank you for contacting usMs*** signed her agreement with us on 5/22/and we find it rather curious that a complaint of this nature is being filed two and a half years after the events in questionAn additional concern
regarding Ms***’s complaints is that a sales representative from one of our competitors recently contacted us claiming to be Ms*** requesting to cancelOn that same note, we find it curious that the author of this complaint, who is supposedly Ms***, entered her name as ***, rather than ***.The circumstances strongly suggest that this complaint is an attempt to get Alder to cancel her contract so they can acquire her business and we cannot enable such dishonest practicesAttached is a copy of the contract in question signed by Ms***.Sincerely, Brandt N*** | Alder Compliance Manager

December 6, 2017RE: *** ***
To the Revdex.com,Thank you for contacting usMs*** exercised her three-day right of rescission and has been released from her contractA technician will retrieve the equipment as soon as possible.Sincerely, Brandt N*** | Alder
Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

January 27, 2017RE: *** *** To the Revdex.com, We spoke with Ms*** and agreed to release her from the contractAlthough her description of the events varied somewhat from what was written by Mr*** in his original complaint our desire is for her to be a satisfied customer, even if that means cancelling our agreementSincerely, Brandt N*** | Alder Compliance Manager

RE: *** ***Customer account number:*** Tothe Revdex.com, Thank you for contacting us. We understand Mr***'s frustration if we may please allow us service the system and move the system over to Mr***'s new homewe have a tech
scheduled in the area to come out 4/from 11-pm and we would be more than happy to credit your account for those months you have not had service in your homePlease let us know if this works for Mr***. Thank you

June 14, RE: *** *** To the Revdex.com, We have submitted a credit inquiry removal request to the credit agency
and they are in the process of removing it from Ms***’s credit report Sincerely, Brandt N*** | Alder Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I can’t change or respond on my complaint overview pageBut Alder did get held of me and they did cancel my plan without a cancelation feeSo thank you for your help
Sincerely,
*** ***

May 26, 2017RE: *** *** To the Revdex.com, Thank you for contacting usWe have spoken with Ms*** and were able to come to an agreementThank you for your assistance. Sincerely, Brandt N*** | Alder Compliance Manager

April 25, 2017RE: *** *** To the Revdex.com, We attempted to contact Ms*** but were unable to reach herWe are willing to discuss her desired settlement but we need to speak with her first*** can reach me at 385-218-Thanks.Sincerely, Brandt N*** |
Alder Compliance Manager

March 3, 2017RE: *** *** To the Revdex.com, Thank you for bringing this matter to our attentionOur records indicate a final bill was already sent, however, I have instructed our Retention department to send anotherThank you for your assistance with
this matter.Sincerely, Brandt N*** | Alder Compliance Manager

July 27, 2017RE: *** *** To the Revdex.com, Thank you for contacting usWe spoke with Mr*** and were able to come to an agreementThank you for your assistance.Sincerely, Brandt N*** | Alder Compliance Manager

November 4, 2016RE: *** ***To the Revdex.com, We will honor the request
of Ms*** and cancel the renewalThe contract will revert to the original terms which expire on 5/29/Please let us know if there is anything further we can do for the ***’sThank you for your assistance in this matterSincerely,Brandt N*** | Alder Compliance Manager

February 12,
RE: *** ***
To the Revdex.com,
Ms*** contacted us on 8/18/to tell us that
the emergency
responders took too long to respond when she fellUnfortunately emergency
responders are not employed by Alder and are usually presided over by the city
We understand Ms***’s frustration and share in her concernsWe suggest
she contact the proper authorities in her city so that they may address this
problem with the proper agencies
Ms*** has also mentioned having financial
concerns regarding the monthly paymentI have taken the liberty of reducing
her rate from $*** to $*** monthly
Please let us know if there is anything else we can do
Sincerely,
Brandt N*** | Alder
Compliance Manager

January 24, 2017RE: *** *** To the Revdex.com of Utah, Prior to the installation of the alarm we spoke with Mr*** and explained we are not affiliated with his previous provider in any way and Mr***
confirmed he understood thisMr*** was released from the agreement as he exercised his day right of rescissionMr*** was not charged for subsequent months after cancelling but rather he was charged at the time of installation on 12/6/and again on 1/6/17, both of which have been refundedThe account remains active after the request for cancellation has been received until it has been reviewed and we have been allowed to retrieve the equipment which didn’t happen until 1/10/Hence the charge on 1/6/17.Sincerely, Brandt N*** | Alder Compliance Manager

August 17, RE: *** *** To the Revdex.com, Our records do not show that our corporate office was ever notified
of the issue with the cameras and we assume the technician mentioned in the complaint was contacted directlyI’ve instructed our service department to contact the customer and schedule a time for a technician sent by the corporate office to look into the problemI’ve also credited the account a month of free service due to the inconvenience that Mr*** has experienced Sincerely, Brandt N*** | Alder Compliance Manager