Alder

April 25, 2017RE: *** *** To the Revdex.com, We attempted to contact Ms*** but were unable to reach herWe are willing to discuss her desired settlement but we need to speak with her first*** can reach me at 385-218-Thanks.Sincerely, Brandt N*** |
Alder Compliance Manager

May 5, RE: *** *** To the Revdex.com, I have instructed the technician to contact Ms*** immediatelyI have also credited the
account with a month of free servicePlease have Ms*** contact me with any questions Sincerely, Brandt N*** | Alder Compliance Manager

January 27, 2017RE: *** *** To the Revdex.com, We spoke with Ms*** and agreed to release her from the contractAlthough her description of the events varied somewhat from what was written by Mr*** in his original complaint our desire is for her to be a satisfied customer, even if that means cancelling our agreementSincerely, Brandt N*** | Alder Compliance Manager

November 23, 2016RE: Shirley *** To the Revdex.com of Utah, I have cancelled the addendum on Ms***’s contract and the term will end on the date we originally agreed on, March 19, Let us know if
we can do anything further for Ms***. Sincerely, Brandt N*** | Alder Compliance Manager

November 4, 2016RE: *** ***To the Revdex.com, We will honor the request
of Ms*** and cancel the renewalThe contract will revert to the original terms which expire on 5/29/Please let us know if there is anything further we can do for the ***’sThank you for your assistance in this matterSincerely,Brandt N*** | Alder Compliance Manager

To the Revdex.com, Thank you for contacting us Since Ms*** has already signed up for another company, it is common that the other company would pay off the remaining of the agreement, so if Ms*** would like her account cancelled I am more than happy to give her the buy-out amount of the contractHowever, her offer by sending a technician to reinstall still standsPlease let us know what she would like to do

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Provided the Alder tech arrives as scheduled April 10, 8-AM and fixes the alarm system 100%- any other outcome is not acceptable
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.To whom it may concernAlder and I are currently working to an agreement they have been very helpful in resolving this issueI am currently just waiting on a new agreement contract to come in the mailWhen it does I will let you know but as if right now we are are at this time satisfied with what we have agreed to as long as long as all terms are met. They are not charging for the transfer and are making sure our entire home is monitored at lower rate with a new three year contract instead of five with new equipmentMelissa has been very helpful regarding this matter.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me with the understanding that I will be reimbursed the $taken out of my bank account last month for being charged by both Alder and Live company
Sincerely,
*** ***

This complaint was already sent on 5/

December 6, 2017RE: *** ***
To the Revdex.com,Thank you for contacting usMs*** exercised her three-day right of rescission and has been released from her contractA technician will retrieve the equipment as soon as possible.Sincerely, Brandt N*** | Alder
Compliance Manager

May 26, 2017RE: *** *** To the Revdex.com, Thank you for contacting usWe have spoken with Ms*** and were able to come to an agreementThank you for your assistance. Sincerely, Brandt N*** | Alder Compliance Manager

To the Revdex.com, Thank you for contacting us. At the time our representative was at Ms***s home there is an audio welcome survey that is done with Ms*** going over the terms and conditions of the agreement and she understoodWe will not be
releasing Ms*** from her contractHowever, Ms*** could see if she is able to move the alarm system or have someone take over the contract we are more than happy to give her free months to give her a chance go over the options

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I can’t change or respond on my complaint overview pageBut Alder did get held of me and they did cancel my plan without a cancelation feeSo thank you for your help
Sincerely,
*** ***

February 2, 2018RE: *** *** To the Revdex.com, Thank you for contacting usMs***’s account was cancelled before her complaint was reviewedIn response to the language used in the complaint we wish to remind Ms*** that her rate was reduced by $simply
because she asked and now her legally binding contract was also cancelled just because she askedIt was rather disappointing to have her use words like “abuse” and “scam” after we have done everything we could to meet her needsWe wish her and her family the best. Sincerely, Brandt N*** | Alder Compliance Manager

August 2, 2017RE: *** *** To the Revdex.com, Thank you for contacting usAt the time of installation we offer a premium service plan which includes waiving the technician feeIn the event that system is having an issue we often waive this feeThe alarms Ms***
refers to in her complaint occurred on 7/6/17, 7/8/17, and 7/23/When a sensor malfunctions it typically doesn’t happen in this random, spread out patternAlso, a remote diagnostics test indicated that the alarm system is functioning properlyHowever, as a sign of good faith we have credited Ms*** a month of service at no chargeThank you for your assistance with this matter.Sincerely, Brandt N*** | Alder Compliance Manager

RE: *** ***Customer account number:*** Tothe Revdex.com, Thank you for contacting us. We understand Mr***'s frustration if we may please allow us service the system and move the system over to Mr***'s new homewe have a tech
scheduled in the area to come out 4/from 11-pm and we would be more than happy to credit your account for those months you have not had service in your homePlease let us know if this works for Mr***. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

August 17, RE: *** *** To the Revdex.com, Our records do not show that our corporate office was ever notified
of the issue with the cameras and we assume the technician mentioned in the complaint was contacted directlyI’ve instructed our service department to contact the customer and schedule a time for a technician sent by the corporate office to look into the problemI’ve also credited the account a month of free service due to the inconvenience that Mr*** has experienced Sincerely, Brandt N*** | Alder Compliance Manager

July 27, 2017RE: *** *** To the Revdex.com, Thank you for contacting usWe spoke with Mr*** and were able to come to an agreementThank you for your assistance.Sincerely, Brandt N*** | Alder Compliance Manager