Alder

March 3, 2017RE: *** *** To the Revdex.com, Thank you for bringing this matter to our attentionOur records indicate a final bill was already sent, however, I have instructed our Retention department to send anotherThank you for your assistance with
this matter.Sincerely, Brandt N*** | Alder Compliance Manager

January 24, 2017RE: *** *** To the Revdex.com of Utah, Prior to the installation of the alarm we spoke with Mr*** and explained we are not affiliated with his previous provider in any way and Mr***
confirmed he understood thisMr*** was released from the agreement as he exercised his day right of rescissionMr*** was not charged for subsequent months after cancelling but rather he was charged at the time of installation on 12/6/and again on 1/6/17, both of which have been refundedThe account remains active after the request for cancellation has been received until it has been reviewed and we have been allowed to retrieve the equipment which didn’t happen until 1/10/Hence the charge on 1/6/17.Sincerely, Brandt N*** | Alder Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

January 22,
RE: *** ***
To the Revdex.com,
Thank you for your replyUnfortunately what was
stated In our previous response is all we are able to offer at this timeIf
you have any additional questions please feel free to contact me at
###-###-####
Sincerely,
Brandt N*** | Alder
Compliance Manager

To the Revdex.com, Thank you for contacting us, we understand Mr. ***is upset about the alarm system not being monitored and we apologize for the circumstances. We will refund the payments requested but we would appreciate the opportunity
to continue to serve Mr***'s home and we are willing to do so at a reduced rate of $and replace equipment with newer onesIf this is acceptable to Mr. *** we will make the arrangements

January 5, 2017RE: *** *** To the Revdex.com, We attempted to reach out to Mr*** but were unable to reach himMr*** is correct, he is within his right to cancel but we would appreciate the
opportunity to show him he made the right decision by choosing AlderIf Mr*** would like to stay with us we will allow him to be on a month to month agreement and we will reduce his monitoring rate from $to $per monthWe will also send a technician to his home at no charge as his complaint seemed to indicate there may be an issue with the equipmentHowever, if he would still like to cancel we will honor his decision. Sincerely, Brandt N*** | Alder Compliance Manager

February 2, 2018RE: *** *** To the Revdex.com, We have never gone by the name Alabama AlarmThe company's original name was Alarm Protection and later was changed to AlderMs*** can rest assured that we have always operated legally in Alabama and that the name change was made strictly for marketing purposesAgain, we have waived Ms***’s past due balance of $as a sign of goodwill and we look forward to serving her for the remainder of her agreement.Sincerely, Brandt N*** | Alder Compliance Manager

May 25, RE: *** *** To the Revdex.com, We have honored our part of the agreement, we are sorry if Ms*** feels otherwiseUnfortunately we are unable to cancel her agreement at this timeIf there is any other way we may be of assistance to Ms*** please let us know Sincerely, Brandt N*** | Alder Compliance Manager

February 16, 2018RE: *** *** To the Revdex.com,Thank you for contacting usWe spoke with Mr*** on February 15th and it appears that his concerns were resolvedIf there is anything else we can do for him please let us know.Sincerely, Brandt N*** | Alder Compliance
Manager

December 22, 2017RE: *** *** To the Revdex.com, Thank you for contacting usWe offered to send a technician on December 21st but Ms*** said that wouldn’t work with her schedule and she wanted to cancelWe would like to get a technician out to fix the problemPlease
have Ms*** tell us a good time that will work for her and we will do our best to accommodate herI have given her an additional free month as a gesture of goodwill.Sincerely, Brandt N*** | Alder Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:From:***/*** ***Date: Wed, Apr 11, at 4:PMSubject: complaint #***To:[email protected] am not satisfied with the response from AlderThis issue is not resolved.*** ***
Sincerely,
*** ***

March 23, 2017RE: *** *** To the Revdex.com, Thank you for contacting us regarding this matterWe explained to Mr*** that we needed bank statements to verify the amount he was requestingHowever, as a sign of good faith, the refund has been
submittedPlease allow business days for this to reflect in Mr***’s bank account.Sincerely, Brandt N*** | Alder Compliance Manager

December 8, 2017RE: *** *** To the Revdex.com, Thank you for contacting usWe have a couple of options we can offer Ms***We can install a new doorbell camera to see if the problem lies with this particular unit or we can remove the doorbell camera from her system
and significantly lower her monthly monitoring rateTo compensate her for the inconvenience we have waived her past due amount of $and given her months of free serviceWe look forward to hearing from her.Sincerely, Brandt N*** | Alder Compliance Manager

April 6,
2018 RE: *** *** To the Revdex.com, We have released Mr*** as requestedWe have also sent him a prepaid shipping label to return the equipmentThank you for your assistance with this matter. Sincerely, Brandt.N | Alder Compliance Manager

To the Revdex.com, Thank you for contacting us. We have released Ms*** from her agreement with Alder with no penaltyWe will be reaching out to set up an appointment to pull our systemThank you Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Ms***'s account has been closed and we will no longer attempt to contact her

Revdex.com: Thank you for your help in resolving this matter
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I am under the impression that without spending additional money for arbitration that I have no choice but to except the resolution that has been given to me would still prefer to listen to the voice recording, because they did not specifically say that Vivint was not going out of business The recording asked if I was giving them permission to bill me under Alder This company is very deceptive and I do not trust them I want it on record today that as soon as this so called contract is up I do not want to do business with them ever again I will not have the final bill from Vivint for several weeksI will send it at that time This final payment should include all payments that I have made since September
Sincerely,
*** ***