Alder

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

May 5, RE: *** *** To the Revdex.com, I have instructed the technician to contact Ms*** immediatelyI have also credited the
account with a month of free servicePlease have Ms*** contact me with any questions Sincerely, Brandt N*** | Alder Compliance Manager

May 11, RE: *** *** To the Revdex.com, We are happy to install the alarm system in Ms***’s new residence although
typically, to avoid additional costs, customer’s need to bring their equipment with them when movingHowever, in order to meet Ms***’s needs we are willing to waive the cost of the equipmentI have instructed a member of our customer service team to contact her to schedule an appointment Ms*** also mentioned she was not informed she was entering a year agreementI have attached the related portion of a phone call between Ms*** and our corporate office that took place prior to the installation of the alarmDuring the conversation she acknowledges her agreement has a term of months Sincerely, Brandt N*** | Alder Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

February 2, 2018RE: *** *** To the Revdex.com, We have never gone by the name Alabama AlarmThe company's original name was Alarm Protection and later was changed to AlderMs*** can rest assured that we have always operated legally in Alabama and that the name change was made strictly for marketing purposesAgain, we have waived Ms***’s past due balance of $as a sign of goodwill and we look forward to serving her for the remainder of her agreement.Sincerely, Brandt N*** | Alder Compliance Manager

Customer: *** ***Account Number:*** To the Revdex.com, Thank you for contacting usWe have reviewed Ms***'s issue and have come to the conclusion to credit her account with one free month of serviceThe reason that we cannot refund her money is because our
company did not actually take the money out of her accountThe overdraft was caused and taken out by her bankWe have spoken to Ms*** about this and she was satisfied with this resolution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I am under the impression that without spending additional money for arbitration that I have no choice but to except the resolution that has been given to me would still prefer to listen to the voice recording, because they did not specifically say that Vivint was not going out of business The recording asked if I was giving them permission to bill me under Alder This company is very deceptive and I do not trust them I want it on record today that as soon as this so called contract is up I do not want to do business with them ever again I will not have the final bill from Vivint for several weeksI will send it at that time This final payment should include all payments that I have made since September
Sincerely,
*** ***

January 22,
RE: *** ***
To the Revdex.com,
Thank you for your replyUnfortunately what was
stated In our previous response is all we are able to offer at this timeIf
you have any additional questions please feel free to contact me at
###-###-####
Sincerely,
Brandt N*** | Alder
Compliance Manager

To the Revdex.com, Thank you for contacting us. We have released Ms*** from her agreement with Alder with no penaltyWe will be reaching out to set up an appointment to pull our systemThank you Sincerely,

October 27, 2017RE: *** *** To the Revdex.com, Thank you for contacting usOur scheduling department will contact Ms*** and schedule a time to install the system in her new homeWe will waive the fee and she will not need to renew her contractWe have
also given her months of service at no charge to compensate for the months she has paid since she moved.Sincerely, Brandt N*** | Alder Compliance Manager

Complaint: ***
I am rejecting this response because:From:***/*** ***Date: Wed, Apr 11, at 4:PMSubject: complaint #***To:[email protected] am not satisfied with the response from AlderThis issue is not resolved.*** ***
Sincerely,
*** ***

This is a duplicate, the same complaint was submitted earlier this monthThe matter has been turned over to TransUnion (the credit reporting agency) and they are currently assisting the customer

March 7, 2017RE: *** *** To the Revdex.com, Thank you for contacting us regarding this issueWe attempted to reach out to Ms*** about this but we were not able to get a hold of herOur records indicate that Ms*** opted for an
additional door sensor rather than the motion detector which is why she is still being charged the same monthly rateRegarding the second complaint, Ms*** has received the credit she was promised, she has been credited months of service at no charge and her next payment will not be due until June, Additionally, a technician was sent to Ms*** home on 3/at no chargePlease let us know if there is anything further that needs to be done.Sincerely, Brandt N*** | Alder Compliance Manager

August 11, 2017RE: *** *** To the Revdex.com, Thank you for contacting usThe agreement has been cancelled and the requested refund has been submittedMs*** is free to dispose of the equipment since it is an item we no longer carry.Sincerely, Brandt
N*** | Alder Compliance Manager

May 25, RE: *** *** To the Revdex.com, We have honored our part of the agreement, we are sorry if Ms*** feels otherwiseUnfortunately we are unable to cancel her agreement at this timeIf there is any other way we may be of assistance to Ms*** please let us know Sincerely, Brandt N*** | Alder Compliance Manager

February 16, 2018RE: *** *** To the Revdex.com,Thank you for contacting usWe spoke with Mr*** on February 15th and it appears that his concerns were resolvedIf there is anything else we can do for him please let us know.Sincerely, Brandt N*** | Alder Compliance
Manager

To the Revdex.com, Thank you for contacting usMrs***’s account has been cancelled with no penalty and we have been calling the number 318-443-but was not able to leave a voicemail to let her know we could get a technician out to her home on 8/13/between 8am - am
to pull the systemPlease have Ms*** confirm with our scheduling department at EXT if this time works Additionally, we will be refunding $back into the checking account that was on file, once the system has been picked up Sincerely,

Revdex.com: Thank you for your help in resolving this matter
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

January 5, 2017RE: *** *** To the Revdex.com, We attempted to reach out to Mr*** but were unable to reach himMr*** is correct, he is within his right to cancel but we would appreciate the
opportunity to show him he made the right decision by choosing AlderIf Mr*** would like to stay with us we will allow him to be on a month to month agreement and we will reduce his monitoring rate from $to $per monthWe will also send a technician to his home at no charge as his complaint seemed to indicate there may be an issue with the equipmentHowever, if he would still like to cancel we will honor his decision. Sincerely, Brandt N*** | Alder Compliance Manager

December 8, 2017RE: *** *** To the Revdex.com, Thank you for contacting usWe have a couple of options we can offer Ms***We can install a new doorbell camera to see if the problem lies with this particular unit or we can remove the doorbell camera from her system
and significantly lower her monthly monitoring rateTo compensate her for the inconvenience we have waived her past due amount of $and given her months of free serviceWe look forward to hearing from her.Sincerely, Brandt N*** | Alder Compliance Manager