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Alder Reviews (1771)

Ms***'s account has been closed and we will no longer attempt to contact her

April 18, 2017RE: *** *** To the Revdex.com, We have submitted a request to have the inquiry removed from Ms***’s creditPlease allow up to weeks for this to reflect on her credit report.Sincerely, Brandt N*** | Alder Compliance Manager

August 1, 2017RE: *** *** To the Revdex.com, Thank you for contacting usMr*** notice of cancellation has been accepted, the equipment need not be returned and all payments and obligations of our agreement have been metA refund of $was submitted to Mr
***’ bank on 8/1/(please allow a few business days to pass for processing.) Let us know if we can do anything else for Mr***.Sincerely, Brandt N*** | Alder Compliance Manager

To the Revdex.com, Thank you for contacting us, we understand Mr. ***is upset about the alarm system not being monitored and we apologize for the circumstances. We will refund the payments requested but we would appreciate the opportunity
to continue to serve Mr***'s home and we are willing to do so at a reduced rate of $and replace equipment with newer onesIf this is acceptable to Mr. *** we will make the arrangements

April 6,
2018 RE: *** *** To the Revdex.com, We have released Mr*** as requestedWe have also sent him a prepaid shipping label to return the equipmentThank you for your assistance with this matter. Sincerely, Brandt.N | Alder Compliance Manager

April 6,
2018 RE: *** *** To the Revdex.com, We have released Mr*** as requestedWe have also sent him a prepaid shipping label to return the equipmentThank you for your assistance with this matter. Sincerely, Brandt.N | Alder Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

July 6, RE: *** *** To the
Revdex.com, The agreement Ms*** signed explains that credit inquiry would be made to determine her eligibility of the servicesWe are also ready to send Ms*** a check to pay the balance with her previous provider but she must make her first monthly payment before we will do soWe haven’t received a payment to do date since the system was installed on 5/3/ Sincerely, Brandt N*** | Alder Compliance Manager

December 22, 2017RE: *** *** To the Revdex.com, Thank you for contacting usWe offered to send a technician on December 21st but Ms*** said that wouldn’t work with her schedule and she wanted to cancelWe would like to get a technician out to fix the problemPlease
have Ms*** tell us a good time that will work for her and we will do our best to accommodate herI have given her an additional free month as a gesture of goodwill.Sincerely, Brandt N*** | Alder Compliance Manager

August 25, RE: *** *** To the Revdex.com, We apologize if there was a misunderstanding regarding the credit
checkThe form has been submitted to the credit agency and the inquiry will be removed shortly Sincerely, Brandt N*** | Alder Compliance Manager

Thank you for bringing this to our attentionPlease provide us with a description of the individual you spoke with and a name if possible so that we may investigate this matter

March 23, 2017RE: *** *** To the Revdex.com, Thank you for contacting us regarding this matterWe explained to Mr*** that we needed bank statements to verify the amount he was requestingHowever, as a sign of good faith, the refund has been
submittedPlease allow business days for this to reflect in Mr***’s bank account.Sincerely, Brandt N*** | Alder Compliance Manager

Complaint: ***
I am rejecting this response because: the length of the contract being months is just unduly long, regardless that I signed it and was asked if I had signed it, since I was never explained that ending the contract would require me to pay the remaining of the month contractAs for the two times the alarm has gone off in the middle of the night, it was about a month apart in both July and August but I did not write down the dates
Sincerely,
*** ***

May 31, RE: *** ***
To the Revdex.com, We have cancelled Mr***’ account and wish him the bestA member of our customer service team will contact him shortly to schedule a time to retrieve the equipment Sincerely, Brandt N*** | Alder Compliance Manager

May 18, 2018 RE: *** *** To the Revdex.com, It is our understanding that the cameras given to Mr*** by our representative were in exchange for his previous camerasWe left a voicemail for Mr*** explaining that the representative would be
sending the cameras back to him, however, this may take a couple weeks as he is away from home sellingWe are willing to allow Mr*** to keep the cameras he was given, including the doorbell cameraPlease let us know if this is an acceptable arrangement. Sincerely, Brandt.N | Alder Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory I have an appointment april I hope they keep it seems like a nice gesture to me from Adler alarmsI guess bad Apple is not indicative of their whole business
Sincerely,
*** ***

Thank you for contacting us regarding this matterBased on the information provided we are unable to locate your accountCould you please supply us with the account number or the name of the account holder?

November 22, 2017RE: *** *** To the Revdex.com, Thank you for contacting usMs*** signed up with Alder in April of and these allegations were not brought to our attention previouslyWe have attempted to contact Ms*** to discuss this but we have been
unsuccessful in reaching herWe are willing to consider her request but would appreciate the opportunity to discuss the matter with her firstShe can contact me directly at 385-218-2747.Sincerely, Brandt N*** | Alder Compliance Manager

May 19, 2017RE: *** *** To the Revdex.com, Thank you for contacting usWe have spoken with Ms*** and arrived at a resolutionThank you for your assistance.Sincerely, Brandt N*** | Alder Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

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Address: 450 N 1500 W, Orem, Utah, United States, 84057

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