Alder

This is a duplicate, the same complaint was submitted earlier this monthThe matter has been turned over to TransUnion (the credit reporting agency) and they are currently assisting the customer

August 25, RE: *** *** To the Revdex.com, We apologize if there was a misunderstanding regarding the credit
checkThe form has been submitted to the credit agency and the inquiry will be removed shortly Sincerely, Brandt N*** | Alder Compliance Manager

August 1, 2017RE: *** *** To the Revdex.com, Thank you for contacting usMr*** notice of cancellation has been accepted, the equipment need not be returned and all payments and obligations of our agreement have been metA refund of $was submitted to Mr
***’ bank on 8/1/(please allow a few business days to pass for processing.) Let us know if we can do anything else for Mr***.Sincerely, Brandt N*** | Alder Compliance Manager

October 27, 2017RE: *** *** To the Revdex.com, Thank you for contacting usOur scheduling department will contact Ms*** and schedule a time to install the system in her new homeWe will waive the fee and she will not need to renew her contractWe have
also given her months of service at no charge to compensate for the months she has paid since she moved.Sincerely, Brandt N*** | Alder Compliance Manager

Thank you for bringing this to our attentionPlease provide us with a description of the individual you spoke with and a name if possible so that we may investigate this matter

August 11, 2017RE: *** *** To the Revdex.com, Thank you for contacting usThe agreement has been cancelled and the requested refund has been submittedMs*** is free to dispose of the equipment since it is an item we no longer carry.Sincerely, Brandt
N*** | Alder Compliance Manager

March 7, 2017RE: *** *** To the Revdex.com, Thank you for contacting us regarding this issueWe attempted to reach out to Ms*** about this but we were not able to get a hold of herOur records indicate that Ms*** opted for an
additional door sensor rather than the motion detector which is why she is still being charged the same monthly rateRegarding the second complaint, Ms*** has received the credit she was promised, she has been credited months of service at no charge and her next payment will not be due until June, Additionally, a technician was sent to Ms*** home on 3/at no chargePlease let us know if there is anything further that needs to be done.Sincerely, Brandt N*** | Alder Compliance Manager

April 6,
2018 RE: *** *** To the Revdex.com, We have released Mr*** as requestedWe have also sent him a prepaid shipping label to return the equipmentThank you for your assistance with this matter. Sincerely, Brandt.N | Alder Compliance Manager

April 18, 2017RE: *** *** To the Revdex.com, We have submitted a request to have the inquiry removed from Ms***’s creditPlease allow up to weeks for this to reflect on her credit report.Sincerely, Brandt N*** | Alder Compliance Manager

July 6, RE: *** *** To the
Revdex.com, The agreement Ms*** signed explains that credit inquiry would be made to determine her eligibility of the servicesWe are also ready to send Ms*** a check to pay the balance with her previous provider but she must make her first monthly payment before we will do soWe haven’t received a payment to do date since the system was installed on 5/3/ Sincerely, Brandt N*** | Alder Compliance Manager

To the Revdex.com, Thank you for contacting usMrs***’s account has been cancelled with no penalty and we have been calling the number 318-443-but was not able to leave a voicemail to let her know we could get a technician out to her home on 8/13/between 8am - am
to pull the systemPlease have Ms*** confirm with our scheduling department at EXT if this time works Additionally, we will be refunding $back into the checking account that was on file, once the system has been picked up Sincerely,

Customer: *** ***Account Number:*** To the Revdex.com, Thank you for contacting usWe have reviewed Ms***'s issue and have come to the conclusion to credit her account with one free month of serviceThe reason that we cannot refund her money is because our
company did not actually take the money out of her accountThe overdraft was caused and taken out by her bankWe have spoken to Ms*** about this and she was satisfied with this resolution

May 16, RE: *** *** To the Revdex.com, Thank you for contacting us regarding this issueWe are happy to
accommodate Mr*** and apologize if he was lead to believe otherwiseWe would like to reduce his agreement from months to which would make the ending date 7/23/We are also willing to forgive the past due of $and begin anew 6/1/If this is acceptable we will proceed accordingly Sincerely, Brandt N*** | Alder Compliance Manager

Customer: *** *** Account Number:418481 Tothe Revdex.com, Thank you for contacting usWe have reviewed Ms.***'s account in order to better understand her complaintWe would like to address her issues by lowering her
monthly rate and crediting her a month of service for any inconveniences in the pastWe have been unable to contact her through the phone and have sent an email in the hopes of reaching an amicable resolution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Please reply with your mother's name or phone number so we know which account you're referring to

May 18, RE: *** *** To the Revdex.com, Our sales representative made a special arrangement with Mr*** which allowed him to
cancel prior to the month term ending, however, this arrangement was not made for his mother’s accountIf Mr*** and his mother would like us to cancel his account and shift hers to him we are willing to do thatIn the meantime I have credited both accounts a month of service at no charge as Mr*** mentioned he was under the impression he wouldn’t be charged the first monthSincerely, Brandt N*** | Alder Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory I have an appointment april I hope they keep it seems like a nice gesture to me from Adler alarmsI guess bad Apple is not indicative of their whole business
Sincerely,
*** ***

Ms***, We have been in contact with you and , while we did receive a bill, it was a generic bill from a collection agency which did not berify that it was from your previous alarm companyOnce we get that verification, we will be glad to reimburse you for that amountWe see that
you called in to the general customer service number to gte our fax number, but you may also send that information directly to *** and we will expedite those funds. Thank you very much and we look forward to getting this issue resolved. Travis C***Alder SecurityManager of Customer Experience

In reviewing this issue further, we see that there are still some issues to be resolved and we understand, and agree, that the complaint should not be closed until the issues are resolvedWe are working to resolving
them and ensure that you will be contacted regarding this issue in the next couple of days