Alder

The description of the complaint begins with "next month." It appears that the beginning of the complaint was cut off. Before we respond we would like to make sure we have received the full complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 Thanks to you your help my mom's money has been refunded and this matter has finally been resolved. Thank you so much for your assistance. ~ [redacted] 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. After reviewing my complaint against Alder (alarm company) I realized that it had been closed as,  "Answered - the business addressed the issues within the complaint, but the consumer remains dissatisfied."  I would like to have this corrected to identify the fact that I was contacted by the company and am more than satisfied with the resolution they provided.  I was expecting to have the auto-renew removed from my contract, however they went beyond and released me from the contract completely.  There was a delay in my responding to the Revdex.com because I was waiting on the company's technician to come out and collect their hardware and related peripherals.  This has been completed.
Sincerely,
[redacted]

January 13, 2016
RE:          [redacted]
To the Revdex.com,
                We had a technician scheduled to come to the [redacted]’s
home on...

12/18/15 between 2-6PM. [redacted] called in at about 3 asking where the
technician was and we explained it would be about 5:20 when he got there. The customer
stated they couldn’t make it at that time and asked us to reschedule the
appointment for 1/15/16 which we have done.
                Due to the facts stated above we are unable to comply
with the [redacted]’s request to be released from the agreement.
Sincerely,
Brandt N[redacted] | Alder
Compliance Manager

Below is the information I received from the individual who has been working with the customer. Due to further information which we received, Alder will be willing to cancel the contract with no further monies owed at the time in which Ms. [redacted] does end up moving from the home. If...

this doesn't meet her needs I will be happy to accommodate the customer. Thanks again for working with us on this issue and we apologize for the late response. Brandt N[redacted]Compliance ManagerAlder | Alarm Protection450 North 1500 WestOrem, Utah 84057D: (385) 218-2747|

January 31, 2017RE:       [redacted] To the Revdex.com of Utah,             We have been speaking with Ms. [redacted] and were able to arrive at a mutually beneficial agreement. Ms. [redacted] expressed that she was pleased with the...

solution and we will continue to stay in touch with her to ensure her continued satisfaction. Sincerely, Brandt N[redacted] | Alder Compliance Manager

August 31, 2017RE:  [redacted] To the Revdex.com,  Thank you for contacting us. In order to send Ms. [redacted] a check to pay her balance with [redacted] we needed to receive her final bill from them. We received it on 8/24 and a check for $824.17 was sent on 8/28. Please let us...

know if anything else is needed.Sincerely, Brandt N[redacted] | Alder Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,Your sales Knew I was on medicaion I told them I was,, Just Take Both out And We will leave it alone after that,,Thank you..

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

December 8, 2017RE:  [redacted] To the Revdex.com, Again, Ms. [redacted] was never charged and the account was never activated. If the return shipping label still hasn’t been received she can do as she wishes. However, if the equipment is discarded and tracking shows that the label was received she will be responsible for the cost of the equipment.Sincerely, Brandt N[redacted] | Alder Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I am under the impression that without spending additional money for arbitration that I have no choice but to except the resolution that has been given to me.   would still prefer to listen to  the voice recording, because they did not specifically say that Vivint was not going out of business.  The recording asked if I was giving them permission to bill me under Alder.  This company is very deceptive and I do not trust them.  I want it on record today that as soon as this so called contract is up I do not want to do business with them ever again.  I will not have the final bill from Vivint for several weeks. I will send it at that time.  This final payment should include all payments that I have made since September 2016.
Sincerely,
[redacted]

July 20, 2016   RE:          [redacted]   To the Revdex.com,                   The reason Mr. [redacted] was charged twice in May, June, and will be charged...

twice again on July 27th is because his activation fee of $99 was split up between those three months. So in addition to his regular monthly bill of $49.99 an additional $33.00 was charged. However, due to the confusion, we still refunded Mr. [redacted]’s money. The activation fee and monthly rate are both listed on the agreement, if Mr. [redacted] has any questions regarding this I will be happy to speak with him. My number is ###-###-####.     Sincerely,   Brandt N[redacted] | Alder Compliance Manager

January 6, 2017RE:       [redacted]
 To the Revdex.com,             Thank you for contacting us regarding this matter. We have agreed with Mr. [redacted] that once he pays a $99 cancellation fee and returns the equipment we will...

release him from the contract.  Sincerely, Brandt N[redacted] | Alder Compliance Manager

Please respond with your mother's name or account number so that we can locate the account.

July 6, 2017RE:   [redacted] To the Revdex.com,  We apologize for the inconvenience Ms. [redacted] has experienced. As a gesture of goodwill we have credited her account with 3 months of service at no charge. We have also instructed our customer service team to schedule an...

appointment for a technician to update the system at no charge. Please let us know if there is anything else we can do for Ms. [redacted].Sincerely, Brandt N[redacted] | Alder Compliance Manager

The document provided does show that an individual by the name of Teresa W[redacted] has power of attorney but we have not spoken to this individual or received any correspondence from them regarding this account. Also, we have moved from our Salt Lake City address, our new address is 450 N. 1500 W, Orem, UT   84057

October 27, 2017RE:  [redacted] To the Revdex.com,  Thank you for contacting us. We reached out to Ms. [redacted] and came to an agreement. Thank you for your assistance.Sincerely, Brandt N[redacted] | Alder Compliance Manager

June 28, 2016   RE:          [redacted]   To the Revdex.com,                   We apologize for the inconvenience Ms. [redacted] has experienced. I have credited her account 2 months of service at no charge. Please have her contact us if anything else is needed.     Sincerely,   Brandt N[redacted] | Alder Compliance Manager

November 30, 2015
RE:          [redacted]
To the Revdex.com,
                We would like to offer Ms. [redacted] two months of
service at no...

charge and a reduced monthly monitoring rate of $[redacted] to
compensate her for any inconvenience she has experienced. We would also like to
offer to send a technician at no charge and at her earliest convenience to fix
any issues the alarm system may be having.
Sincerely,
Brandt N[redacted] | Alder
Compliance Manager