Alder

Complaint: [redacted]
I am rejecting this response because: Again, this complaint is for Valerie Buffington which was incorrectly spelled as Valrie T Sparkman account number [redacted]. This is a  senior who is unable to handle business. As stated in the complaint,the issues happened to her. The complaint was documented and written by myself. Detailed information was given including the account number. As of date, it continues to get re-directed to me,  daughter and writer.
Sincerely,
[redacted]

June 12, 2017  RE:   [redacted]  To the Revdex.com,  Thank you for contacting us. We spoke with Mr. [redacted] and he informed us that he did not file the complaint even though it is in his name and written as though he were the author. Until we know who...

is making these claims and why they are interfering in an agreement between Mr. [redacted] and our company we cannot respond to the allegations.  Sincerely,  Brandt N[redacted] | Alder Compliance Manager

January 17, 2018RE:  [redacted] To the Revdex.com, Thank you for contacting us. Mr. [redacted] signed an agreement with Alder on November 10th, 2017. Mr. [redacted] was given valuable equipment based on the condition that he would honor the terms of the contract. We cannot release him...

just two months after the contract was signed and with the account already being past due. We have tried to contact him to see what his concerns are, as they are not listed in his complaint, but have been unsuccessful. At his convenience, please have Mr. [redacted] contact me directly at 385-218-2747.Sincerely, Brandt N[redacted] | Alder Compliance Manager

Complaint: [redacted]
I am rejecting this response because:
 Proposed Dispute Resolution   There has been no refund delivered to me or my Bank for deposit to me as of Aug 17th.   All  I know is,  I did not receive it and if it was sent for deposit to the only bank account of mine that Alder had information on, it would have been rejected,  because I closed that account in mid June. In late July we also moved from TX to LA.  Alder knows who or where the refund the sent, and if it was a check to me sent to the address they have  on file, the forwarding may not have been completed correctly. If Alder intends to complete  the refund, they can  send a check to [redacted] [redacted]  [redacted]   [redacted]  [redacted], our new address.I believe Alder tried to draw money in July because I received two calls from them in July. asking why the payments were not made.  There could be several explanations for these facts  that do not not imply questionable intentions, but my suspicions certainly have not been alleviated and I have not seen evidence of good faith action.Mr.N[redacted]'s statement referring to the contract being closed and all payments  and terms completed, is accepted. I remain dissatisfied but  willing to change with positive action and explanation from Mr. N[redacted].  
Sincerely,
[redacted]

To the Revdex.com,To Mr. [redacted]This is a confirmation letter letting you know that your terms of 60...

months have beenadjusted to 36 months, it is our customer's responsibility to give us notice 60 days beforethe end of agreement term that you are no longer wanting service with Alder, please giveus a call 60 day before your agreement ends. Thank you for your time and we are happy wecan serve you.

November 22, 2017RE:  [redacted]
 To the Revdex.com, Thank you for contacting us. Attached is a copy of the contract where the term of 60 months is printed clearly and circled. We have also included a recording of a call between Alder and the customer where the terms of...

the agreement were explained. We are willing to consider Ms. [redacted]’s request but we would appreciate it if she would look over the contract and listen to the call beforehand. We look forward to her response or she may contact me directly at 385-218-2747. Sincerely, Brandt N[redacted] | Alder Compliance Manager

May 13, 2016   RE:          [redacted]   To the Revdex.com,                   Our records indicate that the technician has been scheduled with the customer. Please advise if there has been a misunderstanding.     Sincerely,   Brandt N[redacted] | Alder Compliance Manager

To the Revdex.com, Ms. [redacted] mentioned attachments in her response, but we did not receive any attachments. Please have Ms. [redacted] provide the attachments she has mentioned so we can review them. Sincerely,    Charlotte L.| Alder Compliance Specialist

September 17,
RE: [redacted]
To the Revdex.com,
class="MsoNormal" "margin-bottom:0in;margin-bottom:.0001pt;line-height:
150%"> We are unable to confirm or refute that Ms[redacted] was
told to leave the equipment at her old home, however it is company practice
that representatives inform the customer to take the equipment with themA
technician was sent to the old address shortly after Ms[redacted] left
and the equipment had been removed and we have been unable to locate
it.
The technician did not have equipment with him for the
second appointment because it was intended to have equipment shipped over night
for the installation that day but when the technician arrived the equipment was
not thereThe technician returned on separate occasions to complete the
installation but was turned away each time because the customer was installing
new windows
We would like to send a technician to finish the
installation and waive the $feeAdditionally we would like to offer Ms
[redacted] months of free service to demonstrate our dedication to meeting her
expectationsPlease let us know if this arrangement is acceptable and we will
proceed with what has been outlined here
Sincerely,
Brandt N[redacted] | Alder Compliance Manager

Sorry, I hit the wrong button before typing my reply last Friday. I called the rep. that sold the system with questionable tactics within 1 hour after signing the contract and told him I wanted to end the contract after I checked their charges and length of contract compared to other providers. His name was Trevor @ ###-###-####, who in turn gave me two other people Luis M[redacted] @###-###-#### and Zachary T[redacted]. They told me a reduction was coming several times over the next 3 days.I kept telling them I wanted to cancel before the 3 days was up. I have been told everything imageable over the last 2 months. Everything from your bank drafts will be less to you will receive an email soon with your new rates. They always say they will call back and I will be getting corrections, but nothing has been true.  All I have to show is 2 drafts that are even more than the original contract. I even called their Huntsville office number I got on the internet and got a woman that said the office was closed and they had used her cell number. I don't know if this is the culture of the overall company, or just a few from a certain area.

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
This is in response to complaint #[redacted] with Alder. It has been resolved. Our account has been canceled and a technician came and removed the security system. Thank you for your help.Sincerely,
[redacted]

October 30, 2017RE:  [redacted] To the Revdex.com,  Thank you for bringing this to our attention. Attached is a copy of Ms. [redacted]’s contract as requested. Also, it is our understanding that Ms. [redacted] is possibly being billed by her previous alarm company. If...

this is the case, please have her send us the final bill from her previous provider and we will issue her a check to pay the remaining balance. If Ms. [redacted] or her daughter have any additional questions they may contact me at 385-218-2747.Sincerely, Brandt N[redacted] | Alder Compliance Manager

April 6, 2016
RE:          [redacted]
To the Revdex.com,
                The agreement Ms. [redacted] signed was in plain language
and the terms were...

stated clearly. We also went over each detail of the
agreement with her over a recorded phone call and she confirmed she understood
all the terms. Additionally, we sent Ms. [redacted] a check for $[redacted] on 1/21/16
to pay her remaining balance with ADT. If Ms. [redacted] would like to be released
from the agreement she will need to return the $[redacted] and pay 90% of her
remaining balance.
Sincerely,
Brandt N[redacted] | Alder
Compliance Manager

December 22, 2017RE:  [redacted] To the Revdex.com, Thank you for contacting us. We offered to send a technician on December 21st but Ms. [redacted] said that wouldn’t work with her schedule and she wanted to cancel. We would like to get a technician out to fix the problem. Please...

have Ms. [redacted] tell us a good time that will work for her and we will do our best to accommodate her. I have given her an additional free month as a gesture of goodwill.Sincerely, Brandt N[redacted] | Alder Compliance Manager

Complaint: [redacted]
I am rejecting this response because:As of today's date, we have...

yes, been in contact and are discussing a resolution, however nothing has been finalized yet.  While I am pleased we have been in contact and things appear to be looking positive, until the resolution is 100% complete, I will not close the case. 
Sincerely,
[redacted]

May 28, 2015  Re:         Michael [redacted]  To the Revdex.com,                  In response to the
complaint outlined in Mr. [redacted]’s letter we...

apologize if he felt mislead in any
way. We understand that there can be some confusion when transferring from one
home security company to another. For this reason we have a representative from
our corporate office speak with each customer prior to installation to make
sure they understand what is taking place. After retrieving this phone call from
our archives we were able to determine that Michael was informed of the
following: That Alder was not related in any way to his prior monitoring
service and that he was signing a new agreement and would need to contact his
prior service to cancel with them. Mr. [redacted] confirmed that he understood both
these facts. Only after this confirmation did we proceed with installation.                 In order to reduce
the financial burden of being in multiple contracts we are willing to pay the
remaining balance of his agreement with Vivint, whom he stated would not
release him from a 2 year agreement. During the phone call previously mentioned
Mr. [redacted] informed us that there was not a remaining balance with Skyline so we
will assume that agreement has been satisfied. If this solution is acceptable
to Mr. [redacted] we ask that he send us a final bill from Vivint and we will issue
him a check shortly thereafter.  Respectfully,  Brandt [redacted]
Compliance Manager

June 27, 2017RE:   [redacted] To the Revdex.com,  Thank you for bringing this to our attention. We spoke with Ms. [redacted] and came to an agreement. Thank you for your assistance with this matter.Sincerely, Brandt N[redacted] | Alder Compliance Manager

January 12, 2018RE:  [redacted] To the Revdex.com, Thank you for contacting us. Our records indicate this issue was resolved on January 8th. As a sign of goodwill we have given Mr. [redacted] 3 months of service at no charge.Sincerely, Brandt N[redacted] | Alder Compliance Manager

May 18, 2016 RE:          [redacted] To the Revdex.com,                 Ms. [redacted]’s contract doesn’t end until 9/14/17 which is why it was not cancelled. Also,...

information regarding the name change was sent to Ms. [redacted]’s address which is the same listed on the complaint file with your bureau. We understand that Ms. [redacted]’s daughter signed up with a different alarm company in March, perhaps they might be willing to release her since they installed their system where there already was one. If it would help we would be happy to discuss this with her and her secondary provider. Sincerely, Brandt N[redacted] | Alder Compliance Manager

Complaint: [redacted]
I am rejecting this response because:  Alarm Protection has not determined if they will grant my request of terminating my Mother's contract with no additional charges....

 They are requesting her account information.Can you send this account number to them for me (#[redacted])?
Sincerely,
Lucretia S[redacted]