Alder

RE: [redacted]Customer account number:[redacted]  Tothe Revdex.com,  Thank you for contacting us. We understand Mr. [redacted]'s frustration if we may please allow us service the system and move the system over to Mr. [redacted]'s new home. we have a tech...

scheduled in the area to come out 4/25 from 11-2 pm and we would be more than happy to credit your account for those months you have not had service in your home. Please let us know if this works for Mr. [redacted]. Thank you

We have spoken with Ms. [redacted] and agreed to release her from the contract and a refund has been issued to her bank. Please have her contact me at 385-218-2747 with any questions or concerns.

I will send a certificate letter to Adler security, a copy of the bank statement from Florida state credit union, a copy of stop payment and  postal receipt when I was sending letter to Adler.  Thank you for your time.  [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I no longer want the service I have stressed that many times. However I called multiple times to cancel after the first time they would not let me. The service has not worked since last year they have not tried to come out or write to see if the service was working properly. I told them one time before and the representative told me
Sincerely,
[redacted]

March 20, 2018RE:  [redacted] To the Revdex.com,Thank you for contacting us. Based on our research we clearly explained to Ms. [redacted] that we are not affiliated with [redacted]. We have attached a copy of the survey presented to Ms. [redacted] prior to the installation of the alarm. The...

survey clearly explains that we are not affiliated with [redacted] and that she is signing up with a new company. If there is a remaining balance with her previous provider we will be happy to pay that for her once she sends us a final bill showing the amount owed. As a sign of good faith we have waived her past due amount of $227.19.Sincerely, Brandt N[redacted] | Alder Compliance Manager

October 13, 2017RE:  [redacted] To the Revdex.com,  Thank you for contacting us. The majority of these complaints were never mentioned to us until this complaint was filed. We were not made aware of any price discrepancies, there is no indication that the installation...

took one month to complete, we were never informed of a false alarm or burglary. We are willing to dispatch a technician at no charge to make sure everything is working properly if Mr. [redacted] wishes us to do so. I have also given him a month of service at no charge to compensate for any inconvenience he may have experienced.Sincerely, Brandt N[redacted] | Alder Compliance Manager

November 25, 2015
RE:          [redacted]
To the Revdex.com,
                Our records indicate Ms. [redacted] has received the
equipment in...

addition to a 6 month credit of free service. Due to the extent we
have gone to compensate [redacted] we are unable to offer her any additional
accomodations at this time.
Sincerely,
Brandt N[redacted] | Alder
Compliance Manager

February 19, 2016
RE:          [redacted]
To the Revdex.com,
                The issue Ms. [redacted] is running into is that money
paid...

towards her account will be applied to the past due until the account is
current, once the account is current she would be able to pay a $[redacted]
cancellation fee. The past due amount is $[redacted] but if Ms. [redacted] is willing
to pay 50% of the past due, in addition to the cancellation fee, we will
release her from the agreement. The total comes to $[redacted]. Please let us know
if this is an acceptable arrangement for the [redacted]s.
Sincerely,
Brandt N[redacted] | Alder
Compliance Manager

Complaint: [redacted]
I am rejecting this response because:I just called Alder to check on the status of my refund.  Danielle told me that she did not see a refund on my account and had to get her manager, Nikka, to look into it and get it processed. Now they are telling me it will another week before I get my refund.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: the salesman said the police had sent him to my house and that crime had gone up in my area. I will be filing a complaint with the georgia consumer office about the tactics used in getting me to sign up. Since he doesn’t represent the police in my area I feel lied to. I am sure you will here about this case from georgia.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I can’t change or respond on my complaint overview page. But Alder did get held of me and they did cancel my plan without a cancelation fee. So thank you for your help.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

November 11, 2016RE: [redacted] ([redacted])To the Revdex.com, Based on our review of Ms. [redacted]’s letter it appears that she is displeased with the length...

of her mother’s agreement and the monthly rate. It is our desire that Ms. [redacted] and her daughter are pleased with our agreement and we therefore are willing to reduce her contract term to 36 months rather than 60 and her monthly rate to $39.99 rather than $49.99. If this is acceptable we will proceed accordingly. Sincerely,Brandt N[redacted] | Alder Compliance Manager

November 17, 2017RE:  [redacted] To the Revdex.com, Ms. [redacted] canceled within her three day right of rescission and she was never charged. We apologize if the installation disrupted Ms. [redacted]’s evening. Sincerely, Brandt N[redacted] | Alder Compliance...

Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have not received the credits and service repairs as promised so I would like to proceed with the final option given which is to cancel my agreement so long as that is not going to require me to pay the full monthly charge as if I had the service. Please let me know how to proceed to cancel the service agreement and when I can expect it to be canceled from ACH from my checking account monthly. Also, I would be willing to send back any equipment necessary to fulfill this 
Sincerely,
[redacted]

To the Revdex.com,       Thank you for contacting us. We apologize Ms. [redacted] has never received the panel, we do see that it was sent out and we are not sure whathappened, but we have spoken with our inventory team and...

is getting another panel sent out today and it is going to be shipped over night, so you should receive that tomorrow. And for the inconvenience of the panel, not getting the panel at a timely manner we have went ahead and refunded back those 2 months into the checking account we have on file. If Ms. [redacted] has any questions she could give us a call. Thank you

RE: [redacted] and [redacted]To the Revdex.com, Thank you for contacting us. We have released both client from the agreement with Alder due to their end of term length, Ms. [redacted] balance is clear as well.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. As long as this company honors what they are saying and I would love to see a better response time on issues because 7 days is unacceptable on repairing a broken alarm system. 
Sincerely,
[redacted]

March 1, 2018RE:  [redacted] To the Revdex.com,Thank you for contacting us. As Mr. [redacted] mentioned concerns with his finances and the length of the contract we are willing to reduce the term of his agreement from 60 months to 36 and from $47.99 to $34.99. We have also taken...

the liberty of waiving his past due balance of $143.97. Please let us know if we can do anything else for Mr. [redacted].Sincerely, Brandt N[redacted] | Alder Compliance Manager

June 29, 2017RE:   [redacted] To the Revdex.com,  Thank you for contacting us. Because the account belongs to Mr. [redacted] we need to speak with him before altering our agreement. The phone number Mr. [redacted] supplied us with requires an access code, which we...

don’t have, to ring through. We also attempted to contact his daughter who filed the complaint but were unsuccessful. We are happy to discuss Mr. [redacted]’s concerns and because we are unable to contact him, please have him contact me directly at 385-218-2747. Sincerely, Brandt N[redacted] | Alder Compliance Manager