Alder

Complaint: ***
I am rejecting this response because: I am the person on the contractThe cancellation was sent and I did not get a notification on the name change until after I tried to cancel the contractThey have not honored their end of the agreement and because they did not honor their end of the contract the agreement is moot
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

The appointment was scheduled the following day for 1/2/The account was credited $on 12/27/

July 12, ? RE:? ? ? ? ? ? ? ? ? *** *** ? To the Revdex.com, ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Prior to the installation of the security system a member of our customer
service team spoke with Ms*** and explained we had no affiliation with her previous company and that she would need to cancel with them and would be receiving new services through AlderWe did not proceed with the isntallation until Ms*** confirmed she understood these facts? ? ? ? ? ? ? ? ? ? ? ? ? ? ? However, it is not our intention that Ms*** pay both us and her prior security providerPlease have Ms*** send us her final bill from her previous home security company and we will issue her a check to satisfy the remaining balancePlease have her contact us with any additional questions? ? Sincerely, ? Brandt N*** | Alder Compliance Manager

?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
I do, however, want to point out that there was no pre-installation telephone call, recorded or otherwise.? The Alder representative showed up, uninvited, at my residence, without prior notification, and proceeded to install Alder's security equipment
Sincerely,
*** ***

Alder has spoken to Ms*** and we have come to a mutally agreed upon resolution

October 28, 2016RE: *** ***Dear Ms***, The letter has been sentIf anything further is needed please feel free to contact our office.Sincerely,Brandt N*** | Alder Compliance Manager

To the Revdex.com,Thank you for contacting us? In a response to Ms*** here is 90% of what is left of ? her agreement with Alder is $If Ms*** would like to cancel her account, she will need to make that payment in full with a notice of cancellation letter
? Please let us know if she has any questions

?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I am sending you the account # and my mother's name? *** ***Account # ***
Sincerely,
*** ***?

January 5,
RE:? ? ? ? ? ? ? ? ? *** ***
To the Revdex.com,
? ? ? ? ? ? ? ? ? ? ? ? ? ? ? We will release Ms*** from her extended agreement
and
appreciate the opportunity we had to serve her
Sincerely,
Brandt N*** | Alder
Compliance Manager

Alder has spoken with ***'s son, ***, and we have come to a mutually agreed upon resolution to this complaint

Our records indicate that Ms*** was not charged an installation feeShe was charged for her first month of service, which we explained during the phone call prior to installation, but as a courtesy we have already refunded that payment to the customer due to the misunderstanding

?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

August 18, 2017RE: ? *** ***? To the Revdex.com,? Thank you for contacting usMr***’s agreement was signed on 5/26/At that time we spoke with him on the phone and explained that we are not affiliated with ADT in any way (see attached recording.) Due to that
conversation and the time that has expired since the event occurred, we are unable to cancel the contract.Sincerely,? Brandt N*** | Alder Compliance Manager

July 26, ? RE:? ? ? ? ? ? ? ? ? *** *** ? To the Revdex.com, ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? As a sign of good faith we would like to offer to reduce Ms
***’s agreement from years to and reduce her monitoring rate from $to $If this is acceptable we will proceed accordingly? ? Sincerely, ? Brandt N*** | Alder Compliance Manager

August 25, 2017RE: ? *** ***? To the Revdex.com,? We have canceled the renewal as Ms*** requestedMs*** was a wonderful customer throughout her entire agreement and we wish her the best.Sincerely,? Brandt N*** | Alder Compliance Manager

November 4, 2016RE: *** ***To the Revdex.com, I spoke with Mr*** today and informed him we would honor his wishes and release him from the contractThe account has been cancelled and Mr*** is no longer under obligation to fulfill the terms of our agreementA member of our
customer service team will contact him in the next day or two to schedule a time to retrieve the equipmentThank you for your assistance in this matterSincerely,Brandt N*** | Alder Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I would like to make them aware in this writing, however that I will my renew my contract once it is completeI would also like to request a Monthly bill be sent via email being that I might have to change my method of payment from time to timeI do not feel I should be charged for a monthly bill email.?
Sincerely,
*** ***

May 4, 2017RE: ? *** ***? To the Revdex.com,? This account was set up on 12/12/Before we installed the alarm system we spoke with Mr*** on the phoneWe asked if he understood that Alder was not affiliated with *** and he responded "yes." (see attached
recording)? Mr*** was recently approached by a representative from Evo, a dealer for ***This individual had Mr*** sign a second home security contractThis has occurred with several of our customersThey are then encouraged to file a Revdex.com complaint so that Alder will cancel their contractMany individuals have reported this to be the caseWe will not allow this practice to continueMr*** is welcome to have Evo pay the remaining balance of his contractWe will not cancel the agreement under any other circumstances.Sincerely,? Brandt N*** | Alder Compliance Manager

To? the Revdex.com,? Thank you for contacting us, we have been able to speak with Ms*** regarding her account and gotten her schedule for a tech to come out to reinstall her system.? We would also like to bring to your attention that complaint was filed by
arepresentative? from another companyIt is our understanding? that this is a violation of the better? business bureau policy and we request the? withdrawal? of the complaint.?