Alder

December 13, 2017RE:? *** ***? To the Revdex.com, As mentioned before, the statistics seem to validate what Mr*** said regarding crime in the area and our research indicates he followed proper procedures when he approached Mr***We therefore are unable to cancel Mr*** agreement based on the allegation that he was lied to due to the statements in question reflecting the factsIf Mr*** is concerned about a particular aspect of his contract he may contact me directly at 385-218-2747.Sincerely,? Brandt N*** | Alder Compliance Manager

We are in touch with Mr*** and have come to an agreementThank you for your assistance

To the Revdex.com,? Thank you for contacting us? We have reviewed the copy of the contract that Mr*** has sent over to us, we will honor the contract that shows month termWe ask that Mr*** sends us a letter of? Notice of Cancellation before 7/8/via
fax or mail? Sincerely,

To the? Revdex.com,? Thank you for contacting us.? We have Mrs*** scheduled for a technician to come service her equipment on 5/30/2-pm, I will be applying? one-month? credit to Ms***s account in the amount of $for the wait of getting a tech
out to her home.? ? Sincerely,

?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

November 17, 2017RE:? *** ***? To the Revdex.com, Unfortunately, our previous offer is the most we can do for Mr***? at this timeWe feel we are being fair with him and all of offers still stand if he would like to take advantage of them.Sincerely,? Brandt N*** | Alder Compliance Manager

Complaint: ***
I am rejecting this response because: of the disregard to have a technician come out and look at the system? On September 12,Jerron (technician) was supposed to come to the house to repair the broken system? Received a call stating that he wouldn't be able to come so someone else was going to come on September 13, 2015, but when I called the company later that afternoon, upon no one showing up, and was told that no technician comes on a Sunday, so maybe they'll come out on September 14thNo one has come to look at or fix the system since, or made attempts to do so.?
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:From:***/*** ***Date: Wed, Apr 11, at 4:PMSubject: complaint #***To:[email protected] am not satisfied with the response from AlderThis issue is not resolved.*** ***
Sincerely,
*** ***

?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Please have Ms*** forward the emails she refers to in her last correspondence from Camden and Mike to ***@alder.com so that we can determine the proper course of action.?

October 12, 2017RE:? *** ***? To the Revdex.com,? Sure, we can do that for Ms***I have submitted a refund to her bank and credited her account so she won’t be past due.Sincerely,? Brandt N*** | Alder Compliance Manager

?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

February 19,
RE:? ? ? ? ? ? ? ? ? *** ***
To the Revdex.com,
? ? ? ? ? ? ? ? ? ? ? ? ? ? ? The issue Ms*** is running into is that money
paid
towards her account will be applied to the past due until the account is
current, once the account is current she would be able to pay a $***
cancellation feeThe past due amount is $*** but if Ms*** is willing
to pay 50% of the past due, in addition to the cancellation fee, we will
release her from the agreementThe total comes to $***Please let us know
if this is an acceptable arrangement for the ***s
Sincerely,
Brandt N*** | Alder
Compliance Manager

August 11, 2017RE: ? *** ***? To the Revdex.com,? Thank you for contacting usWe have spoken with Ms*** and this issue is being taken care ofThank you for your assistance.Sincerely,? Brandt N*** | Alder Compliance Manager

October 19, 2017RE:? *** ***? To the Revdex.com,? Thank you for bringing this to my attentionI have released Ms*** from the agreement and we wish her the best.Sincerely,? Brandt N*** | Alder Compliance Manager

This is a duplicate, the same complaint was submitted earlier this monthThe matter has been turned over to TransUnion (the credit reporting agency) and they are currently assisting the customer

August 17, 2017RE: ? *** ***? To the Revdex.com,? Thank you for contacting usWe tried reaching Ms*** when this problem began but the number we had on file for her was no longer in serviceWe have no record of Ms*** trying to contact us until January of
when she filed the complaint with your officeOnce contact was established we immediately arranged for a technician to be dispatched to her home at no chargeWe followed up with Ms*** on 2/2/and she said she was happy with the service and didn’t have any questions at that timeWe are willing to credit Ms*** account months of service at no charge as a gesture of goodwillHowever, we want to stress that we made several attempts to reach Ms*** and even reached out to her emergency contacts to try to re-establish communicationIf Ms*** has any additional concerns she may contact me directly at 385-218-2747.Sincerely,? Brandt N*** | Alder Compliance Manager

March 20, 2018RE: ? *** *** To the Revdex.com,Thank you for contacting usBased on our research we clearly explained to Ms*** that we are not affiliated with ***We have attached a copy of the survey presented to Ms*** prior to the installation of the alarmThe
survey clearly explains that we are not affiliated with *** and that she is signing up with a new companyIf there is a remaining balance with her previous provider we will be happy to pay that for her once she sends us a final bill showing the amount owedAs a sign of good faith we have waived her past due amount of $227.19.Sincerely, Brandt N*** | Alder Compliance Manager

Mr*** and Alder are currently communicating through email and we appear to have arrived at an amicable agreementThank you for your assistance in this matter